Ny B32 Nyc Doc Production 12-3-03 Fdr- Entire Contents- Transmittal Letter- Transcript- 911 Calls- Fire Tape 1b

THE CITY OF NEW YORK DEPARTMENT

M.CHAEL A. CARDOZO Corporation Counsel

100 CHURCH STREET NEW YORK, N.Y. 10007-2601

KENNETH A BECKER Phone: (2 i 2 ) 788-0514 Fax:(212)788-0367 [email protected]

December 3, 2003

BY HAND Daniel Marcus, Esq. General Counsel National Commission on Terrorist Attacks Upon the United States 26 Federal Plaza, Suite 13-100 New York, N.Y. 10007 Re: Response to 9-11 Commission Subpoena Dear Mr. Marcus: Attached hereto are: 1. redacted copies of the eighty-seven New York City Police Department ("NYPD") tapes of all "911" calls made on September 11, 2001 concerning the terrorist attacks on the World Trade Center. These tapes are listed on Attachment A; 2. redacted transcripts of New York City Fire Department ("FDNY") tapes of "911" calls referred to the FDNY by the NYPD on September 11, 2001 concerning the terrorist attacks on the World Trade Center; and 3. redacted transcripts of tapes of 300 interviews of members of the FDNY conducted as part of an oral history project by the FDNY concerning the FDNY's response to the terrorist attacks. This submission is a partial response to the subpoena served on the City by the Commission on November 24, 2003. It is made subject to the provisions of the Agreement between the City of New York and the Commission dated December 3, 2003.

www.nyc.gov

Daniel Marcus, Esq. December 3, 2003 Page 2

If you have any questions, please feel free to call me. Very truly yours,

Kenneth A. Becker

cc:

John Farmer, Esq.

Enc:

NYPD"911"Tapes FDNY "EMS" Tape Transcripts FDNY Interview Tape Transcripts

i 2 3 4

FIRE TAPE IB

5 6 7 8 9 10 11 12 13

WORLD TRADE CENTER 911 FIRE TELEPHONE CALLS

14

SEPTEMBER 11, 2001

15 16 17 18 19 20 21 22 23 24 25

TRANSCRIBED BY:

MAUREEN MC CORMICK

1 2

THE DISPATCHER:

3

THE CALLER:

Fire Department 328.

Yes, I'm at 210 East

4

Broadway, and I've heard some explosions.

5

heard one and then I heard —

6

THE DISPATCHER:

7

World Trade Center, ma'am.

Okay.

I

It's at the I

8

THE CALLER:

9

THE DISPATCHER:

10

It's at the World

Trade Center.

11 12

Excuse me?

THE CALLER:

It is at the World

Trade? I

13 14

THE DISPATCHER:

THE OPERATOR:

THE DISPATCHER:

Yes, plane into the

building.

19 20

It's an explosion,

right?

17 18

Excuse

me?

15 16

Yes, it is.

THE OPERATOR:

Yes, all right.

you.

21

THE DISPATCHER:

You're welcome.

THE DISPATCHER:

328, what's the

22 23 24 25

address?

Thank

1 2

THE OPERATOR:

Hello, F.D.?

3

is PD 179, on the World Trade.

4

they hung up.

5

They're saying —

Yes, this

Hello?

I think

we got two calls,

6

one from the 104th Floor and one the 64th Floor.

7

They said they broke the windows out, but they

8

can't breathe.

9 10

There's too much smoke.

THE DISPATCHER:

Okay,

thank you.

11

THE OPERATOR:

12

THE DISPATCHER:

13

I understand.

again?

What?

Okay. What floor is that

Repeat the floors again, please.

14

THE OPERATOR:

15

THE DISPATCHER:

Thank you.

THE DISPATCHER:

Fire 328.

64th and 104th.

16 17 18 19 20

What's the

address. THE CALLER:

Well, I just want to do

21

report that I actually saw the second plane

22

flying into the --

23 24 25

THE DISPATCHER:

All right.

your phone number? THE CALLER:

(718) 816-8591.

What's

1 2

THE DISPATCHER:

3

THE CALLER:

4

It flew right over Staten

f

Island into the —

5 6

8591?

THE DISPATCHER:

Okay, we'll log that

information.

7

THE CALLER:

8

THE DISPATCHER:

Thank you.

THE DISPATCHER:

Fire Department,

All right.

9 10 11 12

328.

What's the address? I

13

THE CALLER:

Hi.

How you doing?

14

Listen, we have a second plane flying into the

15

other World Trade Center building.

16

THE DISPATCHER:

17

What's your phone number?

18

you're calling from?

19

THE CALLER:

20

THE DISPATCHER:

21

Department is there.

22

information.

Okay, we know. What's the number

463-1162. All right.

The Fire

Thank you for the

23

THE CALLER:

24

THE OPERATOR:

25

THE CALLER:

All right. Thank you, sir. Thank you.

1 2 3 4

THE DISPATCHER:

5

THE CALLER:

6

Yeah, the World Trade

tower is on fire.

7

THE DISPATCHER:

8

THE CALLER:

9

THE DISPATCHER:

We're there.

You are there?

10

THE CALLER:

11

THE DISPATCHER:

12

Fire 328.

We're there.

I heard an explosion. We've got a lot of

things going on there, sir.

13

THE CALLER:

14

THE DISPATCHER:

Thank you.

THE DISPATCHER:

Fire Department,

Okay.

15 16 17 18 19

328.

THE OPERATOR:

20

to the World Trade Center.

21

The caller is on the line.

22

THE DISPATCHER:

23

THE CALLER:

24 25

328, this is in regards A second plane hit.

Hello, caller?

Yes.

I just saw five

minutes ago a second plane. THE DISPATCHER:

Okay.

1 2 3

THE CALLER:

high speed, flying from the south going north.

4 5

A military plane, very

THE DISPATCHER:

THE CALLER:

7

THE DISPATCHER:

285-1578. 1578?

All right.

Thank you, ma'am.

9 10

What's your

phone number, please?

6

8

Okay.

THE CALLER:

Okay.

Can I.ask you

something?

11

THE DISPATCHER:

12

THE CALLER:

Yes, ma'am?

13

We are at Pearl and I ' • . Franklin Street at South Bridge Towers in the

14

16-story building.

15

Should we leave?

THE DISPATCHER:

If you don't feel

16

safe, I would advise you to, but I can't tell you

17

what to do, ma'am, because it's not happening in

18

your building.

19

THE CALLER:

20

THE DISPATCHER:

21

where can you go?

22

Center, okay?

Where can we go?

It's only at the World Trade

23

THE CALLER:

24

THE DISPATCHER:

25

What do you mean

Thank you. All right.

1 2 3 4

THE DISPATCHER:

Fire 328.

What's the

address?

5

THE CALLER:

Listen, I'm on the 106th

6

Floor of the World Trade Center, and we have a

7

hundred people in the room.

8

direction on what we should do to stay alive.

9

Should we break a window to get air?

10

THE DISPATCHER:

11

necessary, sir.

12

cannot advise you.

13 14 15 16

If you feel that's

I cannot —

THE CALLER:

I

I can't hear

you. THE DISPATCHER: necessary to survive

If you feel that is

—

THE OPERATOR:

18

THE DISPATCHER:

20

I'm not there.

I'm sorry.

17

19

We need to have

Can I have your number? I'm 328, but we have

personnel there. THE CALLER:

Again, my question is:

21

need some guidance on how —

22

We're in a room on 106th Floor.

23

maybe a hundred of us, and the smoke is filling

24

up this room.

25

THE DISPATCHER:

I

what we should do?

Okay.

There's probably

Have you

1 2

covered the doorways?

3

doorways with —

4 5

THE CALLER:

THE DISPATCHER:

I can't hear

Did you put something

in the doorway to block the smoke?

8 9

I'm sorry.

you.

6 7

Have you covered the

THE CALLER:

Yeah.

We're trying to

block the smoke coming in the door.

10

THE DISPATCHER:

Okay.

11

it gets really bad, call us back.

12

THE CALLER:

All right. Okay?

13

What? I ' ' THE DISPATCHER: We're on the way.

14

THE CALLER:

15

If

Should we break a

window?

16

THE DISPATCHER:

17

must.

18

thank you.

If you feel you

I cannot direct you on that, sir.

328,

19 20 21 22

THE DISPATCHER: Fire Department.

23

Fire Department 328.

Hello?

Fire Department, 328.

THE OPERATOR:

Police Operator 1901.

24

It's another call regarding the World Trade

25

Center.

1 2

THE DISPATCHER:

3

THE OPERATOR:

4

THE DISPATCHER:

5

THE OPERATOR:

6

THE DISPATCHER:

7

Okay? What floor? He saw it happen. Okay.

Did he give

you the phone number?

8 9

Okay.

THE OPERATOR:

His phone number is

212-254-9273.

10

THE DISPATCHER:

9273?

11

THE OPERATOR:

12

THE DISPATCHER:

Okay.

15

THE DISPATCHER:

Fire, 328.

16

THE CALLER:

Yes. Thank you.

13 14

Hello.

I spoke to

17

someone in one World Trade Center on the 82nd

18

Floor, and he says there are four people trapped

19

by smoke.

20

THE DISPATCHER:

Okay.

All right.

21

The Fire Department is trying to cover all the

22

floors as soon as they can, okay.

23

they are.

24

THE CALLER:

25

THE DISPATCHER:

Remain where

What? That's 82?

10

1 2

THE CALLER:

3

THE DISPATCHER:

4

THE CALLER:

5

THE DISPATCHER:

6

THE CALLER:

82 east, he said. 82 east?

East. Thank you, ma'am.

You're welcome.

7

9

THE DISPATCHER:

10

THE OPERATOR:

11

THE DISPATCHER:

12

THE OPERATOR:

13

Fire 328.

This is PD 1799. Okay. This is about the World I

Trade also.

14

THE DISPATCHER:

15

THE OPERATOR:

Okay. She said on the Vesey

16

side, those little stores.

17

THE DISPATCHER:

18

Okay.

The Vesey Street,

side?

19

THE OPERATOR:

Debris from the World

20

Trade is falling on the top of those buildings,

21

and you have another little fire starting over

22

there.

23

THE DISPATCHER:

24

the Vesey Street side.

25

Thank you, sir.

There is a fire on

Okay.

Thank you, ma'am.

11 1 2 3 4

THE DISPATCHER:

5

THE CALLER:

6

World Trade Center.

7

is getting pretty bad.

8 9

We are stuck on 83 at One

We can't get out.

THE DISPATCHER:

The smoke

Can you put something

in the doorway to block the smoke?

10 11

Fire Department 328.

THE CALLER:

We closed the doors,

yeah.

12

THE DISPATCHER:

13

by the bottom of the door.

14

block the smoke.

15

there shortly.

Okay.

Put something

Put clothing and

The Fire Department will be

What floor are you on, 83?

16

THE CALLER:

17

THE DISPATCHER:

18

THE CALLER:

19

THE DISPATCHER:

20

THE CALLER:

Yes. Okay.

Okay.

21 22 23 24 25

THE DISPATCHER:

Fire 328.

address? THE CALLER:

Hello?

What's the

12 1 2 3

THE DISPATCHER: Department.

What's your location?

4

THE CALLER:

5

THE DISPATCHER:

6

THE CALLER:

7

THE DISPATCHER:

8

door.

9

smoke.

10

This is the Fire

World Trade Center Two. Two World Trade.

86th Floor. 86, okay.

Block the

Put something in the doorway to block the Okay?

Put some clothing in the doorway,

the bottom of the door.

All right?

11

THE CALLER:

What do I do?

12

THE DISPATCHER:

Take a shirt or towel i

13

and put it to the bottom of the door to block the

14

smoke.

15

firemen there.

All right?

And we are going to send the

All right?

16

THE CALLER:

17

THE DISPATCHER:

18

THE CALLER:

19

THE DISPATCHER:

20

THE OPERATOR:

21

THE DISPATCHER:

22

there.

23 24 25

Come' on. -JbFe^you okay?

I'm suffocating. Okay. Yeah.

P.O.? I'm here.

Oh, EMS is already

Are you by yourself? THE CALLER:

Well, one person is

here. THE DISPATCHER:

What room are you

13 1 2

in?

3

THE CALLER:

4

THE DISPATCHER:

Okay.

If you feel it

5

necessary to get some air, go by the window.

6

Okay?

7

THE CALLER:

8

THE DISPATCHER:

9

to break it, do that.

Go by the window?

Okay?

10

THE CALLER:

11

THE DISPATCHER:

Break the window?

12

to do that to breathe.

13

THE CALLER:

14

THE DISPATCHER:

15

right?

Okay.

16 17

If you feel you need

Yeah, I do. All right.

Go ahead and do that.

THE CALLER:

All

All right?

I don't see any lights

from the window.

18

THE DISPATCHER:

19

THE CALLER:

20

Yes, and if you have

Pardon me?

I don't see any lights

from the window.

21

THE DISPATCHER: Stay low.

Are you alone?

Don't

22

do that.

Get low to the ground and

23

try to cover your mouth and your nose, okay, with

24

something.

25

Okay?

If you can wet it, something wet.

14 1 2

THE CALLER:

3

THE DISPATCHERS'* All right.

Okay.

4 5 6

THE DISPATCHER:

7

THE CALLER:

8

Should I be leaving the building?

9 10

Yes, I'm on North Moore.

THE DISPATCHER:

Are you in the World

Trade Center?

11 12

Fire Department 328.

THE CALLER:

No, I'm three blocks

away. I

13 14

THE DISPATCHER: are, ma'am.

15

THE CALLER:

16

THE DISPATCHER:

17

Then remain where you

Thank you. Okay.

Evacuation

information.

18 19 20 21

THE DISPATCHER: What's the address?

22

THE CALLER:

23

THE DISPATCHER:

24 25

Fire Department 328.

Two World Trade Center. What room are you

in? THE CALLER:

I'm on the 82nd Floor.

15 1 2

THE DISPATCHER:

3

THE CALLER:

4

THE DISPATCHER:

5

THE CALLER:

6

THE DISPATCHER:

7

THE CALLER:

8

THE DISPATCHER:

9 10

82nd Floor?

82. Okay.

East or west?

West. 82 west?

Yes, southwest corner. Okay.

Did you put

something by the floor to block the smoke from coming in?

11

THE CALLER:

Yes, the door is closed.

12

THE DISPATCHER:

And you put something

13

by the bottom of the door, some clothing or

14

towels?

15

THE CALLER:

16

THE DISPATCHER:

17

Okay.

THE CALLER:

19

THE DISPATCHER:

Stay as low as you

have to to get the air from the bottom. THE CALLER:

22

THE DISPATCHER:

23

THE CALLER:

25

And stay

Okay.

21

24

All right?

as far away from the door as possible.

18

20

We will.

Okay. All right.

Thank you.

Okay?

16 1 2 3

THE DISPATCHER:

Fire Department,

328.

4

THE OPERATOR:

328, Trade Center

5

again, 88th and 89th Floor.

6

trapped.

7

THE DISPATCHER:

8

THE OPERATOR:

9

THE DISPATCHER:

Which building? Two. Tower 2, 88, 89.

10

THE OPERATOR:

11

THE DISPATCHER:

12

Smoke conditions

Yes. All right.

Thank

you, ma'am.

13

I Thank you.

THE OPERATOR:

14 15 16

THE DISPATCHER:

17

THE CALLER:

18

Two World Trade.

19

plane --

I'm on the 88th Floor on

There was apparently

20

THE DISPATCHER:

21

THE CALLER:

22

—

another

Right. that hit Two World

Trade.

23

THE DISPATCHER:

24

THE CALLER:

25

Fire 328.

Right.

There's probably about a

hundred people trapped —.

17 1 2 .

THE. DISPATCHER:

3

THE CALLER:

4

THE DISPATCHER:

5

something by the door.

6

THE CALLER:

7

the doors.

on the 88th Floor. All right.

Put

Okay, we tried to block

THE DISPATCHER:

But there is more

smoke outside, right?

10 11

—

We are getting smoke.

8 9

Okay.

THE CALLER:

Shhh, shhh.

There's more

smoke outside in the stairwell than inside.

12

THE DISPATCHER:

All right.

So try to

13

stay calm, and we will be there as soon as we

14

can.

15

right?

Okay?

Try to stay low to the floor.

16

THE CALLER:

17

question, to be clear.

18

to do the break a window,

19

All

Stay low to the floor. The last thing you want

THE DISPATCHER:

correct? As this, point,

20

because there is so much smoke outside, I think

21

it's just as bad, so try not to do that.

22

THE CALLER:

23

THE DISPATCHER:

24 25

as a last resort.

Okay. So try not to do that

Okay?

THE CALLER:

A

Okay.

Now, listen.

Can

18 1 2

you connect me with someone who can give us

3

the —

4

Center?

where the stairways are in the World Trade

5 6

THE DISPATCHER: stairwells.

You cannot go out the

That's worse. i

7

THE CALLER:

We cannot get out to the

8

stairwell, but we want to know if there is more

9

than one stairwell

10

THE DISPATCHER:

11

cannot do that.

12

in, I have to re —

13 14

1 Can you tell me exactly

what has happened today? THE DISPATCHER:

There was a plane

into the building.

17 18

At this point, I

We have numerous calls coining

THE CALLER:

15 16

—

THE CALLER:

There was a plane in One

World Trade and Two?

19

THE DISPATCHER:

I believe so.

We

20

have -- do you have a radio there you can put

21

on?

22

THE CALLER:

23

We do have a radio.

24

listen to?

25

We don't have a radio.

What station should we

THE DISPATCHER:

The news, 88 am.

19 1 2

THE CALLER:

3

THE DISPATCHER:

4

THE CALLER:

5

THE DISPATCHER:

You're welcome.

THE DISPATCHER:

Fire Department,

Okay. Or 1010 am.

Okay.

Okay?

Thank you.

6 7 8 9

328.

What's the address?

10 11

THE CALLER: Trade Center.

Yes, I'm at Two World

I've been talking —

12

THE DISPATCHER:

13

THE CALLER:

Yes.

hello?

Go ahead.

Yeah, I'm on 73, and I

14

don't think I have much time here.

15

mask on.

I've got a

The smoke is filling the room.

16

THE DISPATCHER:

17

bottom of the doorway with something?

18 19

THE CALLER:

Yes.

THE DISPATCHER:

21

worse in the hallway, sir.

22

24 25

The previous

fireman I talked to said stay where you are.

20

23

You blocked the

THE CALLER:

Please do.

Okay.

It's

I think that's

correct. THE DISPATCHER': where you are.

Stay low.

That's correct.

Stay

20 1 2 3

THE CALLER: there is —

Can somebody —

I don't think I have much time.

4

THE DISPATCHER:

5

THE CALLER:

6

I mean,

Okay.

Try to —

Can you send a fireman to

73?

7

THE DISPATCHER:

Try to remain calm.

8

We're giving them a list of all the floors.

9

Okay?

10

They will be there as soon as they can.

They're in the building.

11 12 13

THE CALLER:

Okay? I got to tell you

something.

I don't think I have much time here. I ' • I mean, smoke is really filling this room badly.

14

THE DISPATCHER:

Try to cover your

15

mouth with something.

Stay low to the floor and

16

stay away from the door, okay?

17

THE CALLER:

18

THE DISPATCHER:

19 20 21 22

Trade.

Anything else?

You're in Two World

What room are you in? THE CALLER: . I'm in the west —

I'm on

the west side of Building 2 on 73. THE DISPATCHER:

23

rely that information.

24

THE CALLER:

25

Okay.

73 west, okay.

I'll

Smoke is filling fast.

don't think I got much more than half an hour at

I

21 1 2

the very best.

3 4

THE DISPATCHER: your oxygen.

Okay.

Try to retain

All right?

5

THE CALLER:

6

THE DISPATCHER:

Bye.

THE DISPATCHER:

Fire Department 328.

Thank you.

7 8 9 10 11

THE CALLER:

THE DISPATCHER:

13

THE CALLER:

Yes.

And I was just on the

phone with a different operator for a fire alarm

15

at one Chase Manhattan Bank.

16

408, and we got disconnected.

17 18

THE DISPATCHER:

THE CALLER:

20

This is an

You have an alarm at

One Chase Plaza? THE CALLER:

One Chase Manhattan

Plaza.

24 25

Okay.

ADP.

THE DISPATCHER:

22 23

It was operator

alarm company?

19

21

This is

Jessica with ADP security services.

12

14

Good morning.

THE DISPATCHER: E?

Okay, it's a Class

22

1 2

THE CALLER:

3

THE DISPATCHER:

4

Yes. What's

your call back?

5

THE CALLER:

6

THE DISPATCHER:

7

All right.

877-285-7397. Okay.

I'll see to

it.

8

THE CALLER:

Thanks.

Bye-bye.

9 10 11 12

THE DISPATCHER:

Fire

Department 328. ! • Hello.

13

THE CALLER:

14

THE OPERATOR:

15

time hearing.

16

Center.

They are having a hard

This is at Two World Trade

17

THE CALLER:

18

THE DISPATCHER:

19

THE OPERATOR:

20

THE DISPATCHER:

21

THE OPERATOR:

22

THE CALLER:

23

stairwells.

24

opened.

25

Fire 328.

World Trade No. 2. What floor? 105. 105 in east or west?

What?

You got to open up the

The stairwells have to be

People are trapped.

THE DISPATCHER:

East or west?

You

23

1 2

have people in the stairwells?

3 4

THE CALLER: stairwells.

5 6

THE DISPATCHER:

THE CALLER: the roof.

9 10 11 12

The stairwells.

And to

The stairwells are closed.

THE DISPATCHER:

Okay.

You are 105

east? THE OPERATOR:

I can't hear him.

He

says that you have to open up the roof.

13

THE DISPATCHER:

14

THE OPERATOR:

15

THE DISPATCHER:

16

THE OPERATOR:

17

Are there people in

the stairwells, sir?

7 8

You've got to open the

The stairwells? Yeah. Okay. He's in Room 105.

I

mean Floor 105.

18 19

Message 1 concludes at 0900 hours, 23

20

minutes and 12 seconds.

21

Message 2, a series of phone alarms received

22

on Channel 2.

23

0900 hours, 26 minutes, and 27 seconds.

24 25

Please stand by for

The messages commences at

24

1 2 3

THE DISPATCHER:

THE CALLER:

Yeah, hi.

THE DISPATCHER:

7

THE CALLER:

Hi.

THE OPERATOR:

The World Trade

Building 1 or Building

2?

11 12

Which building?

Center on

9 10

On the 83rd

Floor, Building 2.

6

8

What's the

location?

4 5

328.

THE CALLER:

Hold on.

What building?

13

Second building, second building. 83rd I ' • Floor. There are three people. What room?

14

Room ^^^B There are three people in Room

15 16

THE DISPATCHER:

Okay.

17

sir.

18

They're in the building now.

19 20

We'll notify the Fire Department.

THE CALLER:

They're in the building

now?

21

THE DISPATCHER:

22

THE CALLER:

23

THE DISPATCHER:

24 25

Thank you,

Yes.

Very good. Is the door blocked

with the -THE CALLER:

Hold on.

The doors --

25 1 2 3

what are you saying? THE DISPATCHER:

Put something at the

4

bottom of the doorway, the opening where the

5

smoke is coming in.

6 7

Block it with some clothes.

THE CALLER:

(To Second Person) Block

with cold towels, the doorway.

8

THE DISPATCHER:

9

THE CALLER:

10 11 12

There you go.

So the smoke doesn't come

into the bottom of the doorway. THE DISPATCHER:

There you go.

There

you go.

13

THE CALLER:

14

THE DISPATCHER:

15

THE CALLER:

Okay?

Very good.

All right.

Stay low.

All right.

16 17 18

THE DISPATCHER:

19

THE OPERATOR:

Fire 328. 328, we're going back

20

to the location of the World Trade Center in

21

Tower 2 at 105th Floor.

22

THE DISPATCHER:

23

THE OPERATOR:

24 25

Floor? About a hundred people

trapped, smoke filling up the room. THE DISPATCHER:

Did they say east 6r

26 1 2

west?

3

THE OPERATOR:

4

THE DISPATCHER:

5

No. Okay.

All right.

Thank you.

6 7 8

THE DISPATCHER:

9

THE CALLER:

Fire Department 328.

Yes, I'm on the 83rd

10

Floor of the World Trade Center, One World

11

Trade.

12

THE DISPATCHER:

13

THE CALLER:

14

the hallways.

15

this floor.

16

Building 1? ! Yes, we've got smoke in

We have got 10, 12 people on

THE DISPATCHER:

Okay.

We got a lot

17

of people trapped in the building, different

18

floors.

19

bottom of the door to block the smoke?

Have you put something by the

20

THE CALLER:

21

THE DISPATCHER:

Yes.

I did. Try not to panic.

22

are going to be there as soon as we can.

23

Stay low.

24 25

The smoke rises.

THE CALLER:

Okay.

Okay?

You are going to

be here as soon as you can?

We

27 1 2 3

THE DISPATCHER:

We are in the

building now covering all the floors, okay?

4

THE CALLER:

Okay, thank you.

5 6 7

Message 2 concludes at 0900 hours, 28

8

minutes and 29 seconds.

9

Message 3, a phone alarm received on Channel

Please stand by for

10

2.

11

There will be four minutes and 34 seconds.

The message commences at 0900 hours.

12 13 14 15

THE DISPATCHER: What is the address?

16 .17

Fire Department 328.

THE CALLER: Center.

We are in the World Trade

We've been calling for awhile. We

18

don't know what the status is, because

19

people are starting to pass out up here.

20

People are getting nervous.

21

THE DISPATCHER:

22

on?

23

THE CALLER:

24

THE DISPATCHER:

25

What floor are you

88.

This in Building 2. 88?

Okay.

I can

only tell you to try to remain calm.

Stay

28 1 2

low to the ground.

3

your mouth covered, if you can.

4 5

THE CALLER:

The smoke rises.

It's bad.

Keep

All right?

It's really

bad.

6

THE DISPATCHER:

7

panic and your fear.

8

building, and we are doing the best we can

9

to get to all the buildings.

I understand your i

1.0 11

THE CALLER:

We are in the

Can we get any type of

status?

12

THE DISPATCHER:

No. I cannot update I ' • I can only ask you to remain

13

you on that.

14

calm and stay where you are.

15

THE CALLER:

16

who can update me?

17

and death.

18

Okay?

Can I speak to someone This is a matter of life

THE DISPATCHER:

I understand that.

19

It is for hundreds of other people also,

20

sir.

21

Okay?

22

getting to you as soon as we can.

We are doing the very best we can. We are in the building.

23

THE CALLER:

24

THE DISPATCHER:

25

We are

What do we do? Remain calm.

Stop

using all your oxygen up in the room.

29 1 2

Okay?

3

THE CALLER:

4

THE DISPATCHER:

Okay, okay. All right.

5 6 7

Message No. 3 concludes at 0900 hours,

8

35 minutes and 30 seconds.

9

for Message 4, a phone alarm received on

Please stand by

10

Channel 2.

11

hours, 37 minutes and 54 seconds.

The message commences at 0900

12

THE DISPATCHER:

13

THE OPERATOR:

14

PD 2110.

THE DISPATCHER:

16

THE OPERATOR:

103? Right.

I got two males

up in the office there.

18

THE DISPATCHER:

19

THE OPERATOR:

20

We got in

Building No. 2 on the 103rd Floor.

15

17

Fire Department 328.

Okay.

What's your number,

again?

21

THE DISPATCHER:

22

THE OPERATOR:

328. Thank you.

23 24 25

Message 4 concludes at 0900 hours, 38

30

1 2

minutes and 10 seconds.

3

Message 5, another series of phone alarms

4

received on Channel 2.

5

Please stand by for

The message commences at 0900 hours,

6

38 minutes and 54 seconds.

7

THE DISPATCHER:

8

THE CALLER:

9

Fire Department 328.

Yes, ma'am.

I'm on the

88th Floor of Two World Trade Center.

There

10

is smoke, and there's fires near the lobby.

11

We need some direction on what to do.

12 13

I need to talk to someone with any I guidance. Connect me with maybe a fireman

14

that has a walkie-talkie in the building.

15

THE DISPATCHER:

16

right now.

17

notify where you are.

18

2, right?

Sir, I can't do that

You're on the 88th Floor.

I'll

You are in Building

19

THE CALLER:

20

THE DISPATCHER:

Okay.

24

THE DISPATCHER:

Fire 328.

25

THE OPERATOR:

Yes. Thank you.

21 22 23

They're on the line,

31 1 2

sir.

3

THE CALLER:

4

THE DISPATCHER:

5

THE CALLER:

6

Okay, thank you.

Ma'am?

Fire Department 328.

Okay.

My son is on the

93rd Floor.

7

THE DISPATCHER:

8

THE CALLER:

9

THE DISPATCHER:

10

THE CALLER:

What building?

The second building. Building 2, 93?

93.

There's twenty

11

people with him up there.

12

getting harder and harder to breathe because

13

of the smoke.

14

THE DISPATCHER:

He said it's

Okay.

Tell him to

15

put something cold and wet by the door to

16

block the smoke.

17

THE CALLER:

Should they all try to

18

get into one office, ma'am?

19

THE DISPATCHER:

Tell them to stay

20

low.

21

from the door as possible.

Yeah.

If they can remain as far away

22

THE CALLER:

23

THE DISPATCHER:

Okay?

Okay. Just stay low and do

24

not try to talk too much, get the air in

25

their lungs, keep their mouths covered and

32 1 2

quiet, okay?

3

THE CALLER:

4

THE DISPATCHER:

Okay. But we will notify

5

the Fire Department that we're there.

6

room they're in, I'll notify them.

7

They are checking all the floors now, all

8

right?

9 10

THE CALLER: 93.

11 12

17

Tell them it's

Is there a wing, east

or west? THE CALLER: minute?

15 16

Okay?

And again it's the second building. THE DISPATCHER:

13 14

Okay.

The

I Can you hold for a

I got to run.

THE DISPATCHER: back.

No, I can't.

Call

All right? THE CALLER:

Okay.

18 19 20

Message No. 5 concludes at 0900 hours,

21

40 minutes and 25 seconds.

22

for Message No. 6, a phone alarm received on

23

Channel 2.

24

hours, 41 minutes and 54 seconds.

25

Please stand by

The message commences at 0900

THE DISPATCHER:

Dispatcher 313.

33 1 2

What's the address?

3

THE CALLER: .Yes, hi.

4

know the World Trade Center is —

5 6

THE DISPATCHER:

THE CALLER:

We just received a second

phone call from my friend's sister.

9 10

Yes, okay, sir.

What's the problem?

7 8

I'm sure you

THE DISPATCHER: the building?

11.

What's the address of

Which one?

THE CALLER:

I think it's Two World

12

Trade Center on the 106th Floor.

13

trapped in the hallway with smoke.

14 15

THE DISPATCHER:

Trapped on 106th

Floor?

16

THE CALLER:

17

THE DISPATCHER:

18

Yes. Smoke.

THE CALLER:

20

I have my phone number.

21

25

Their cell phone number?

THE DISPATCHER:

All right.

Give me

your phone number.

23 24

You got a

phone number?

19

22

They're

THE CALLER:

(212) 809-1111, Extension

805. THE DISPATCHER:

All right.

We are

34 1 2

going to check it out.

3 4

THE CALLER:

THE DISPATCHER:

THE CALLER:

I'm going to get it, and

I'll call you back.

9 10

You got the cell

phone number?

7 8

Should I call back with

their cell phone number?

5 6

Thank you.

THE DISPATCHER:

All right.

Thank

you.

11

THE CALLER:

Thank you.

12 13 14 15 16 17 18

Message 6 concludes at 0900 hours, 42 minutes and 40 seconds.

Please stand by for

Message 7, a phone call received on Channel 2.

The message commences, at 0900 hours, 43

minutes, and 44 seconds.

19 20 21

THE DISPATCHER:

22 23 24 25

THE OPERATOR:

Dispatcher 313. Hi.

This is Queens

358. THE DISPATCHER: THE OPERATOR:

Right. From Nassau we have at

35 1 2

the One World Trade a report of 50 people

3

trapped on the 104th Floor in the northwest

4

corner.

5

underneath them.

6

The floor is burning out from

THE DISPATCHER:

Okay.

One World

7

Trade Center, 50 people trapped on the

8

northwest corner.

9

THE OPERATOR:

Northwest corner of the

10

104th Floor, and the floor is burning out

11

from under them.

12

THE DISPATCHER:

13

THE OPERATOR:

14

THE DISPATCHER:

15

THE OPERATOR:

16 17

Okay, Sheila.

Okay.

Sheila, right? Right. High, it's Jeanie.

Bye-bye.

THE DISPATCHER:

Thank you.

18 19 20

Message 7 concludes at 0900 hours, 44

21

minutes and 22 seconds.

22

Message 8, another series of phone alarms

23

received on Channel 2.

24

0900 hours, 46 minutes and 14 seconds.

25

Please stand by for

Message commences at

36 1 2 3 4

THE DISPATCHER: Hello?

5

THE OPERATOR:

6

THE DISPATCHER:

7

THE OPERATOR:

8

is in the building.

9

sir?

10

THE CALLER:

11

THE OPERATOR:

12 13

313? Yes. 1935.

A gentleman on the line

at Two World Trade Center on the 88th Floor. 1 THE DISPATCHER: Hello, sir?

15

THE DISPATCHER:

THE CALLER:

. THE CALLER:

80th Floor?

People are starting to

break windows, and they can't breathe.

22

25

In Two World Trade, 80th

THE DISPATCHER:

20

24

What building are you

Floor.

19

23

My name is

in?

17

21

Hello,

Yes.

THE CALLER:

18

I got a man who

Go ahead, sir.

14

16

May I help you?

THE DISPATCHER: —

Okay.

You don't know

you are on the 80th Floor, and people

are having difficulty breathing there. THE CALLER:

And they are starting to

37

1 2 3

break windows, which I think more smoke is coming toward us.

4 5 6

THE DISPATCHER: number up there.

Give me your phone number,

sir.

7

THE CALLER:

The phone number?

THE DISPATCHER: 9

Give me your phone

P.O., could you help

him out with the phone number?

10 11

THE DISPATCHER:

12

THE OPERATOR:

What is it?

The one -I have is

13 14

THE CALLER:

15

THE OPERATOR:

16

THE DISPATCHER:

17

THE CALLER:

18

No, it's Okay,

THE DISPATCHER:

J | ^ V Ail

ri9ht-

19

are going to relay this to the Fire

20

Department.

21

all right?

23

you.

25

All right, sir?

We are going to relay this to them,

22

24

Okay?

We

At this time.

THE OPERATOR: leave the line open?

Sir?

Okay?

Thank

Do you want to

I'll stay on the line

38 1 2 3 4 5 6 7 8 9

with you.

You don't have to talk.

THE CALLER:

Okay?

Can you tell me where the

fire is, what other calls you've had? THE OPERATOR:

A lot of calls.

I

can't tell you exactly, and I just want to make sure.

You said you were on the 88 or

the 80th Floor? THE CALLER:

88th.

10

THE OPERATOR:. Okay.

11

THE CALLER:

Ma'am?

12

THE OPERATOR:

Yes. I ' You need to have the Fire

13 14 15 16 17 18 19 20 21 22

THE CALLER:

Department get up here.

Hold on. Ma'am?

People are starting

to pass out. THE OPERATOR:

Okay.

I'm going to put j all that down for the Fire Department and let them know that.

I'm telling them now.

All right? THE CALLER:

(To Second Person)

^^^^H is it better?

Give me something to

break it.

23 24 25

THE DISPATCHER:

313.

May I help

I

39 1 2

you?

3

THE OPERATOR:

4

THE DISPATCHER:

5

THE OPERATOR:

6

on the line.

7

Center.

8 9

Okay, F.D.?

Okay.

THE DISPATCHER: with him.

We have a caller

He's at Two World Trade

Okay.

Let me speak

Hello?

10

THE CALLER:

11

THE DISPATCHER:

12

Yes.

I'm on the 100th Floor. You're on the 100th

Floor?

13

THE CALLER:

I'm the only one on the

14

floor.

15

room, and I can barely breathe now.

I'm in the northwest conference

16

THE DISPATCHER:

17

northwest conference room?

18

THE CALLER:

19

THE DISPATCHER:

20

Yes. Give me the phone

number you are calling from there.

21

THE CALLER:

22

THE DISPATCHER:

23

THE CALLER:

24

THE DISPATCHER:

25

You are on the

Yes. All right.

We are

going to relay the information to them.

40 1 2

Okay?

3

THE CALLER:

4

THE DISPATCHER:

5

northwest conference room.

(Inaudible).

6

THE CALLER:

7

THE DISPATCHER:

Okay.

100th Floor,

Two World Trade.

8

Trade.

9

them come upstairs.

Yes, sir, Two World

Okay, we'll be there.

10

THE CALLER:

11

THE DISPATCHER:

12

THE OPERATOR:

We'll have

All right. Thank you, sir.

13

Your number, F.D.? I . THE DISPATCHER: 313, P.O.

14

THE OPERATOR:

Thank you.

15 16 17

Message 8 concludes at 0900 hours, 49

18

minutes and 39 seconds.

19

Message 9, a phone alarm received on Channel

20

2.

21

minutes, 43 seconds*.

22 23 24 25

Please stand by for

The message commences at 0900 hours, 52

THE DISPATCHER: ^13.

May I help

you? THE CALLER:

Hi.

Yes.

We are on the

83rd Floor of the World Trade Center, No. 1.

41 1 2

THE DISPATCHER:

3

THE CALLER:

4

THE DISPATCHER:

5

THE CALLER:

One World Trade?

Right. On the 83rd Floor?

And we're 13 people, and

6

we have a sick person here with asthma, and

7

we have smoke, and the fire alarm is going

8

off right now.

9 10

THE DISPATCHER: THE CALLER:

Right, right.

We have no instructions.

11

Can you please tell us if the fire is above

12

us or below us?

13

THE DISPATCHER:

14

THE CALLER:

15

THE DISPATCHER:

We haven't --

World Trade Center One. Listen, I know.

I

16

can't tell you anything at this time, the

17

fact that the fire is spreading to, because

18

we got people on the 100th Floor and the

19

104th Floor also trapped, so we're going to

20

relay this information to the Fire

21

Department.

22

All I can tell you at this point just

23

stay there at this time, and we'll have the

24

EMS assist you.

25

THE CALLER:

Is there anything we can

42 1 2 3 4

do at the present time for the smoke? THE DISPATCHER:

Just give me your phone number there.

5

THE CALLER:

6

our phone number?

(To Second Person) What's Hold on, please.

7

THE DISPATCHER:

8

THE CALLER:

9

THE DISPATCHER:

10

second, all right? THE CALLER:

12

THE DISPATCHER:

13

THE CALLER:

14

THE DISPATCHER:

15

THE CALLER:

16

THE DISPATCHER:

17

THE CALLER:

Hold on a

Hold on a second. I . Miss? Hello? Ma'am, hold on.

Hello? Hold on a second.

Do you know if it's still

on fire, World Trade Center One? THE DISPATCHER:

20

THE CALLER:

22

Okay.

Thank you.

19

21

Okay.

Hold on a second.

11

18

Hold on a second.

Hello?

Hello, listen —

Can you tell me if it's

on fire still, World Trade One? THE DISPATCHER:

That I cannot.

23

have a lot of smoke in the area in the

24

building.

25

are going to get to you.

Just stay where you are. Okay?

We

They

43 1 2

I'm going to have EMS pick up the

3

asthmatic.

4

they are trying to get to some people

5

throughout the building, okay?

6

Just stay where you are, because

THE CALLER:

You can't tell me if in

7

World Trade Center One, if it was above us

8

or below us?

9 10

THE DISPATCHER:

I have no idea.

We

got two buildings.

11

THE CALLER:

12

THE DISPATCHER:

13

They will get to you, okay?

14

THE CALLER:

Right, I understand. Stay where you are.

How will we know what

15

direction are we going to have?

16

are not getting any —

17

THE DISPATCHER:

I mean, we

Okay, listen.

Don't

18

worry about the fire alarm.

19

continue to ring, because due to the whole

20

building filling with smoke, it's going to

21

continue to ring.

22

It's going to

The Fire Department is there.

They

23

are trying to get up to the floors as quick as

24

possible.

25

THE CALLER:

What do we do in the

44

1

2

interim as far as the smoke is concerned?

3

Because it's very smoky in here.

4

THE DISPATCHER:

5

THE CALLER:

I understand that.

What do we do, though?

6

mean, what is the best thing to do?

7

supposed to put, like, clothes with water?

8 9 10

THE DISPATCHER:

Are we

Are you near a

bathroom where you can put like towels down or something?

11 12

I

THE CALLER:

We can put towels in

front of the doors. I

13

THE DISPATCHER:

14

do that.

15

this time.

16 17

Well, I advise you to

I advise you not to open the door at

THE CALLER:

How will they know we are

in here?

18

THE DISPATCHER:

Are you listening to

19

me?

20

sympathize with that.

21

information.

22

directly to the Fire Department over the radio.

23

You hear them talking?

24

they talk.

25

I know you are in the building.

I

Just give me the

I'm relaying the information

THE CALLER:

This is exactly the way

All right.

They know

45 1

2

we're on the 88th Floor?

3

THE DISPATCHER:

Yes, this is what --

4

this is the information I took for you.

5

being notified that you are on the 83rd Floor

6

with 13 people trapped.

7

asthmatic.

8

World Trade Center, okay?

9 10

They have —

They are

one is

I'm going to relay that to them.

THE CALLER:

One

As far as getting

instructions what to do.

11

THE DISPATCHER:

It's too hard to tell

12

you what to do.

I could tell you to stay there

13

at this moment.

I could not tell to you go out

14

into the hallways.

15

like you say, the room is getting filled with

16

smoke.

17

going to relay this information to the Fire

18

Department on the radio.

Just

It's best to stay there, because I'm

19 20

You probably can't see.

THE CALLER:

Okay.

So the fire alarm

that's going off now —

21

THE DISPATCHER:

22

THE CALLER:

Don't worry about it.

No, but I mean as to

23

that's what they will give you a message on as to

24

what to do.

25

THE DISPATCHER:

No, no.

They are

46 1 2

going to come up to you.

3 4

THE CALLER:

If our doors are closed

though —

5

THE DISPATCHER:

They are going to

6

come up to you.

7

noise.

8

have to check every floor in that building.

9 10

13 14 15

They are going to come up to you.

THE CALLER:

How long will the air

THE DISPATCHER: that.

in the Fire Department? THE DISPATCHER: Department, miss.

17

want to hold on with her?

This is the Fire

This is —

18

THE CALLER:

19

THE DISPATCHER:

21

I cannot tell you

I'm not there, so I cannot tell you. I . THE CALLER: Can I speak to somebody

16

20

They

last in here?

11 12

You are going to hear the

hold on, P.O.

You

Hello? She is going to hold

on with you, all right? THE CALLER:

Thank you.

Okay.

22 23 24 25

Message 9 concludes at 0900 hours, 58 minutes and 15 seconds.

Please stand by for

47 1 2

Message 10, a phone alarm received on Channel 2.

3

The messages commences at 1000 hours, 17 minutes

4

and 41 seconds.

5 6

THE DISPATCHER:

THE OPERATOR:

This is police operator

2215 at 130 Liberty Street.

9

THE DISPATCHER:

10

THE OPERATOR:

130 Liberty, okay.

Inside the —I'll

11

spell it because I can't say it.

12

D-E-U-T-S-C-H-E.

13

THE DISPATCHER:

14

THE OPERATOR:

Okay.

Bank?

Yes, on the 22nd

15

Floor.

16

it's right across the street from the World

17

Trade.

You have people trapped there.

18 19 20

May

I help you?

7 8

Dispatcher 313.

THE DISPATCHER:

They said

And it has filled

with smoke? THE OPERATOR:

It's full of smoke, and

21

he said the floor has fell out of the building

22

where he is.

23

THE DISPATCHER:

24

THE OPERATOR:

25

THE DISPATCHER:

The floor? Underneath him, yes. Okay.

What's the

48 1 2

phone number there?

3 4

THE OPERATOR:

He's calling from a

cell phone, I don't know, and he disconnected.

5 6

He's calling from.

THE DISPATCHER:

Okay.

again?

7

THE OPERATOR:

8

THE DISPATCHER:

9

THE OPERATOR:

10 11

Your number

2215.

Yes,

THE DISPATCHER: on the 22nd Floor.

12

2215?

And this here bank is

The floor fell underneath?

THE OPERATOR:

Yes. I ' ' ' THE DISPATCHER: Okay. Thank you. •

13 14

313 is mine.

15 16

THE OPERATOR:

Okay I got it.

Thank

you.

17 18 19

Message 10 concludes at 1000 hours, 18

20

minutes and 49 seconds.

21

Message 11, a phone call received on Channel 2.

22

The message commence at 1000 hours, 21 minutes

23

and 11 seconds.

24 25

Please stand by for

49 1 2

THE DISPATCHER:

3

THE OPERATOR:

Dispatcher 380.

This is Queens 317.

4

Just got a call from Nassau P.O.

5

are trapped on the 97th Floor. THE DISPATCHER:

97th Floor?

THE OPERATOR:

Yes.

THE DISPATCHER: 9 10

THE OPERATOR: Trade Center.

11

What building? He just said World

He didn't have any address.

THE DISPATCHER:

All right.

12

favor.

13

are in the One or Two tower.

14 15

Do me a

Next time these guys call, see if they

THE OPERATOR: address.

45 employees

Yes.

I asked for an

He said he didn't know.

16

THE DISPATCHER:

17

THE OPERATOR:

18

THE DISPATCHER:

19

THE OPERATOR:

Okay.

97th Floor?

Right. Thanks, hon.

All right.

Bye-bye

20 21 22

Message 11 concludes at 1000 hours, 21

23

minutes and 37 seconds.

24

recordings for Channel 7 and Channel No. 2.

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This will conclude the