Ny B32 Fire Tape 1 Fdr- Entire Contents- Transcript- 911 Calls 380

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FIRE TAPE 1

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WORLD TRADE CENTER 911 FIRE TELEPHONE CALLS

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SEPTEMBER 11, 2001

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TRANSCRIBED BY:

MAUREEN MC CORMICK

1 2

This is a continuation of

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channel-by-channel search regarding citywide Job

4

No. 1-44, which was originally recorded on

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September 11, 2001, on Manhattan Master Tape

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423.

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Message 1 will consist of a series of

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phone alarms received on Channel 7.

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commences at 0800 hours, 47 minutes and 37

12

seconds.

13 14

THE DISPATCHER: Dispatcher 461.

The message

Fire Department,

The address of the fire?

15 16 17

THE OPERATOR:

18

THE CALLER:

Go ahead, ma'am. I'm calling from the

19

World Financial Center.

20

Lehman Brothers, and a bomb or something just

21

went off.

22

fire.

23 24 25

I'm on the 9th Floor of

I heard a loud explosion.

THE DISPATCHER:

Okay.

There is a

You're on the

9th Floor? THE CALLER:

On the ground.

1 2 3

THE DISPATCHER:

Okay.

9th Floor?

4

THE WITNESS:

I'm on the 9th Floor.

5

see the fire from the window.

6

where —

7 8

THE DISPATCHER:

THE CALLER:

I don't know

Okay, ma'am.

Just

I'm calling from

526-6845.

11

THE DISPATCHER:

12

THE CALLER:

6845?

Yes. I THE DISPATCHER: All right, ma'am, we

13 14

are on our way.

15

Okay?

461.

THE CALLER:

Yes.

16 17 18

THE OPERATOR:

19

THE CALLER:

20

THE DISPATCHER:

21

Fire 461.

22

Department.

F.D.

Hello?

Hi. Fire Department 408.

The address of the fire?

23

THE DISPATCHER:

24

THE CALLER:

25

I

give me the phone number you are calling me from.

9 10

You're on the

Hello, Fire 461.

Hello.

hit the World Trade Center.

Fire

An aircraft just

It looked like a DC

1 2

3

.

3 4

THE DISPATCHER:

THE CALLER:

One World Trade Center in

Manhattan.

7

THE DISPATCHER:

8

THE CALLER:

9

THE DISPATCHER:

10

Okay.

It's burning. Two World Trade

center or One?

11

THE CALLER:

12

THE DISPATCHER:

13

It's the one close to — What floor are you

on?

14

THE CALLER:

15

THE DISPATCHER:

16

THE CALLER:

17

THE DISPATCHER:

I'm on Waverly Place. Okay.

In the Village. Okay.

18

the World Trade Center, are you?

19

THE CALLER:

20

THE DISPATCHER:

21

You're not in the

World Trade Center? THE CALLER:

23

THE DISPATCHER:

25

You're not in

I'm not what?

22

24

What's the

address?

5 6

Okay.

sir.

No, I'm looking at it.

We are on our way. THE OPERATOR:

We are on our way

461. Thank you.

1 2 3 THE DISPATCHER:

4 5

THE CALLER:

World Trade Center.

7

World Trade Center.

8

We're on the 47th Floor.

9

explosion.

We smell a lot of gas. It looked like a big

THE DISPATCHER:

10

THE CALLER:

13

THE DISPATCHER:

Yes.

THE CALLER:

16

THE DISPATCHER:

19

THE DISPATCHER:

What floor are

On 47. Okay.

Just stay on

the 47th Floor, okay?

21

THE CALLER:

22

THE DISPATCHER: floor, okay?

Where should I go? Just stay on the

Don't leave.

What's the phone number you're calling

24 25

Okay.

you on? THE CALLER:

23

•

One.

18

20

!

Address Two World

Trade Center or One?

15

17

Are you in the World

Trade Center?

12

14

The

address of the fire?

6

11

Fire 461.

me from?

1 2

THE CALLER:

3

THE DISPATCHER:

4

instructions.

5 6

THE CALLER:

THE DISPATCHER: instructions,

9 10

Just wait for

okay?

461,

The Fire Department is already

there.

11 12

I've got about a hundred

people.

7 8

Just wait for

THE CALLER:

Okay.

But we are all

right to stay here?

13

THE DISPATCHER:

Ma'am, yeah.

14

can get out, then get out, but wait for

15

instructions.

16

you what to do.

17

If you

There should be somebody telling

THE CALLER:

Okay.

18 19 20 21

THE DISPATCHER:

THE CALLER:

AFA calling.

I have an

assigned Class E.

24 25

The

address of the fire?

22 23

Fire 461.

THE DISPATCHER: All right.

All right, listen.

Hold on one second, okay?

All right,

1 2

go ahead.

3 4

Give me the address. THE CALLER:

You want the box or

address?

5

THE DISPATCHER:

6

THE CALLER:

7

THE DISPATCHER:

Give me the box.

3030. I

You want to just help

8

him on the radio or somebody?

9

the address?

10

THE CALLER:

11

THE DISPATCHER:

12

know what terminal?

13

THE CALLER:

14

going on over there?

15

of Class E's.

16

THE CALLER:

We got a —

THE DISPATCHER:

THE CALLER:

21

THE DISPATCHER: the —

What's the box

Terminal 2. Okay.

And give me

what's your company?

23

THE CALLER:

24

THE DISPATCHER:

25

we got a fire

I mean the Terminal 2?

20

22

Do you

Because we got a ton

18

Two.

All right.

I. ' Two. Is there something

in the World Trade Center.

number?

What's

200 Liberty Street.

17

19

All right.

AFA. What is the phone

number you are calling me from?

1 2

THE CALLER:

3

THE DISPATCHER:

4

THE CALLER:

5

THE DISPATCHER:

6

second.

(888) 232-1873.

Correct.

THE CALLER:

8

THE DISPATCHER:

THE CALLER:

Class E. Do you know the

O&Y Construction

Corporation.

12 13

Hold on one

subscriber?

10 11

Okay.

It's an automatic, Class E, you said?

7

9

1873?

THE DISPATCHER:

We are on our way,

THE DISPATCHER:

461.

okay?

14 15 16 17

address of the fire? THE CALLER:

19

THE DISPATCHER:

21 22 23 24 25

The

Fire Department.

18

20

Fire 461.

Hello, Fire Department? Yeah, Fire

Department. THE CALLER:

Yeah, listen up.

There's

a plane that just crashed in the Twin Towers. THE DISPATCHER:

Yeah, we are already

there, ma'am, okay? THE CALLER:

What happened?

1 2 3

THE DISPATCHER: there.

THE CALLER:

5

THE DISPATCHER:

What is the number? 461, bye-bye.

We got

it okay, ma'am.

7

THE CALLER:

8

THE DISPATCHER:

9

We're

We got it.

4

6

We're there.

I can't hear you. We have it.

We're

there already. THE CALLER:

10

Okay.

11 12 THE DISPATCHER:

13 14

THE CALLER:

16

THE DISPATCHER:

THE CALLER:

Fire

I'm working on

Yeah.

We're already

there, okay? THE CALLER:

It's on fire.

It's-on

fire. THE DISPATCHER:

24 25

Yeah.

THE DISPATCHER:

22 23

Yeah.

this building, and I see the Twin Tower blow.

20 21

Hello.

Department.

18 19

The

address of the fire?

15

17

Fire 461.

there.

We're there.

We're

10

1 THE CALLER:

2

All right.

3 4 THE DISPATCHER:

5 6

THE OPERATOR:

461.

THE CALLER:

Okay, I need quiet,

please.

11

THE DISPATCHER:

12

THE CALLER:

13

THE DISPATCHER:

14

THE CALLER:

15

Yes. Fire Department.

106th Floor, World Trade

THE DISPATCHER:

Okay, which one?

One

World or Two World? THE CALLER:

18 19

Floor.

20

with me.

One World Trade, 106th

I have a hundred, about a hundred guests

THE DISPATCHER:

21 22

Hello?

Center.

16 17

This is in the

World Trade.

9 10

The

address of the fire?

7 8

Fire 461.

Okay.

You are on the

106th Floor? THE CALLER:

23

Yes.

24

office.

25

everyone okay around you?

We are in the back

There is a smoky condition here, Okay, was that

—

11 1 2 3

THE DISPATCHER:

phone number you are calling me from, sir.

4

THE CALLER:

6

THE DISPATCHER:

7

THE CALLER:

8

THE DISPATCHER:

9

Just give me the

I am calling (212)

Yeah. All right, 461.

I'll

have somebody come up to you, okay?

10

THE CALLER:

Okay.

11

office on the 106th Floor.

12

come up here?

13

THE DISPATCHER:

We are in the back

Someone is going to

Yeah.

We're going to

14

get somebody up there as soon as we can.

15

give a listen for what they tell you on the air,

16

okay?

17 18

THE CALLER:

Okay.

Just

Should we remain

at this phone and wait?

19

THE DISPATCHER:

Sir, if you can get

20

out of the building, then get out of the

21

building.

22

somebody will get you.

23

THE CALLER:

24

THE DISPATCHER:

25

THE CALLER:

If you can't, just remain there and

All right. All right?

We are going to stay put

12 1 2

till we hear from somebody.

3

THE DISPATCHER:

4

THE CALLER:

Okay, sir.

461.

Okay.

5 6 7 8

THE DISPATCHER: 461.

The address of the fire?

9

THE OPERATOR:

461, NYPD 1070.

10

THE DISPATCHER:

11

THE OPERATOR:

12

THE DISPATCHER:

THE OPERATOR:

THE DISPATCHER:

18

calling from the outside.

19

right?

20

THE OPERATOR:

THE DISPATCHER: there.

No, this lady was

Okay.

She was

We're there, all

Yeah, she is at 156

That's fine.

We're

If it's not a floor, we're there.

24 25

Do you have a

Chambers Street.

22 23

Okay.

calling from the outside.

17

21

Another call for the

floor number or anything?

15 16

What's up?

World Trade Center.

13 14

Fire Department,

THE OPERATOR: building.

No, she wasn't in the

13

2 3

THE DISPATCHER: it.

4

THE OPERATOR:

5

THE DISPATCHER:

6

Okay, we know about

Right. We're there, thank

you.

7

THE OPERATOR: Right.

8 9

THE DISPATCHER:

10 11

461.

Fire Department,

The address of the fire?

12

THE CALLER:

Yes, I'm calling

13

THE DISPATCHER:

—

Ma'am, we are very

14

busy.

15

have a fire at the World Trade Center.

If it's not something very important, I

16

THE CALLER:

It's very important.

17

THE DISPATCHER:

18

THE CALLER:

What is it, ma'am?

I have a daughter that I

19

haven't heard from in over a month, and when I

20

call her number, she didn't answer.

21 22

THE DISPATCHER: They can help you with that.

23

THE CALLER:

24

THE DISPATCHER:

25

THE CALLER:

Dial 911, ma'am. I can't help you.

That's not -- dial 911? Dial 911.

Thank you.

14 1 2

THE DISPATCHER:

You're welcome.

THE DISPATCHER:

Fire Department,

3 4 5 6

Dispatcher 461.

7 8

THE CALLER:

THE DISPATCHER:

10

THE CALLER:

This is —

THE DISPATCHER:

13

that right now.

14

World Trade Center, okay?

15

you know that

Listen, I can't take

We have a major fire in the

THE OPERATOR:

Just

—

Who is going to take

this?

17 18

Okay.

we are shutting down...

12

16

This is

(inaudible) calling from Jefferson Houses.

9

11

Good morning.

THE DISPATCHER: me, hurry up.

19

Go ahead.

Give it to

Quick.

THE CALLER:

Okay.

(inaudible)

20

houses, 306 East 117th Street, roof tank is going

21

to be out for repair.

22 23 24 25

THE DISPATCHER: repairs.

Thank you.

461.

Okay.

Roof out for

15 1 2 3

THE DISPATCHER:

Fire 461.

The

address of the fire?

4

THE OPERATOR:

461, 1365.

It's

5

someone trapped on 104th Floor in the World Trade

6

Center.

7 8

THE DISPATCHER:

104th Floor

where? THE OPERATOR:

9 10

Okay.

In the back room, it's

25 to 30 people.

11

THE DISPATCHER:

All right.

12

THE OPERATOR:

13

THE DISPATCHER:

14

THE OPERATOR:

15

THE DISPATCHER:

Thank you.

THE DISPATCHER:

Fire 461.

Okay? We're on our way.

All right.

16 17 18 19

address of the fire? THE OPERATOR:

20 21

THE DISPATCHER:

23

THE OPERATOR:

25

461?

Okay, this is PD

1686 in Manhattan at the World Trade Center.

22

24

The

stuck.

You got a floor? 83rd Floor.

They're

There's a lot of smoke. THE DISPATCHER:

Okay, 83rd Floor.

Do

16 1 2

you know whereabouts?

3 4

THE OPERATOR:

On the 83rd Floor.

didn't say where.

5

THE DISPATCHER:

6

THE OPERATOR:

7

THE DISPATCHER:

8

Okay, 83rd Floor.

A lot of smoke. You got it.

We're on

our way.

9 10

He

THE OPERATOR:

All right, 461.

Thank

you, bye.

11 12 13 14

THE DISPATCHER:

THE CALLER:

16

THE DISPATCHER:

17

THE FIRE:

Sir?

Fire.

THE DISPATCHER: there, sir.

THE CALLER:

22

THE DISPATCHER: there.

24 25

Fire.

Fire.

No, I'm at 42 Broadway. Okay.

We're already

Do you need us at your location? THE CALLER:

okay.

Yeah, we're already

Are you in the building?

21

23

Yes.

Something happened to the World Trade Center.

19 20

The address of

the fire?

15

18

461.

I'm at 42 Broadway.

I'm

17 1 2

THE DISPATCHER:

Okay, fine.

3

already at the World Trade Center.

4

Fire 461.

We're

Thank you.

5 6 7 8

THE CALLER: Department.

9 10

I got the Fire

Hello.

THE DISPATCHER:

THE CALLER:

12

the World Trade Center.

13

smoky?

I'm on the 103rd Floor of

What do we do? I • . We are all in a room.

14

THE DISPATCHER:

15

THE CALLER:

16

THE DISPATCHER:

17

THE CALLER:

Okay.

It's getting bad. Can you get out?

No, we can't get out,

THE DISPATCHER:

Where are you on the

103rd Floor?

21

THE CALLER:

22

THE DISPATCHER:

23

okay.

24

or anything?

25

It's

because the fire.

19 20

Where are you

ma'am.

11

18

461.

We're on the northwest.

We are going to —

THE CALLER:

Northwest side, is there a room number

Yeah, Sj^H

We are by the

18 1 2

computer center.

3

THE DISPATCHER:

4

listen to me.

5

correct. THE CALLER:

7

THE DISPATCHER:

THE CALLER:

11

Give me your phone

Phone number I am at is

THE DISPATCHER:

All right, ma'am.

I'm going to get somebody up there to you.

13 14

Yes.

number you are at.

9

12

THE CALLER:

461.

Okay, but do we break a

window meanwhile?

15

THE DISPATCHER:

Ma'am, if you have

16

to, you break a window, if you have to.

17

don't, don't break it.

18

there to get you, okay?

19

THE CALLER:

461. Would that add more

suction here to the smoke?

21

THE DISPATCHER:

22

anything.

23

you, okay?

24

Don't break

Don't do anything unless they tell

THE CALLER: up?

If you

I'm going to get somebody

20

25

Just

103rd Floor, northwest room,

6

8

Ma'am, ma'am.

When are you going to be

19 1 2

THE DISPATCHER:

Ma'am, I'm — ma'am,

3

I'm going to try to get somebody there fast as I

4

can.

I need to get off the phone to do that.

5 6

THE CALLER:

Okay, but are you going

to call me back?

7

THE DISPATCHER:

8

able to call you back.

9

now.

I'm not going to be

We are very busy right

Everybody is calling, ma'am.

10

THE CALLER:

Okay.

11

THE DISPATCHER:

12

THE CALLER:

All right?

All right.

13 14 15 16

THE DISPATCHER:

THE OPERATOR:

Okay, 461.

THE CALLER:

20

THE DISPATCHER:

Hello. What floor are you

on, ma'am?

22

THE CALLER:

23

and the fire signal just went on.

24 25

Go ahead

ma'am.

19

21

The

address of the fire?

17 18

Fire 461.

We're on the 83rd Floor,

THE DISPATCHER: you on the 83rd Floor?

Listen.

Where are

Do you have a room

20

1 2

number?

3

THE CALLER:

4

THE DISPATCHER:

5

Room

of you?

6

THE CALLER:

7

THE DISPATCHER:

How many of us? Doesn't matter.

8

There's a bunch of you up there?

9

THE CALLER:

10 11

Give me the phone

number you're at. THE CALLER:

The phone number, what's

our phone number?

14 15

Yes.

THE DISPATCHER:

12 13

How many

THE DISPATCHER:

P.D., ANI-ALI number,

please.

16

THE CALLER:

17

THE DISPATCHER:

All right, ma'am,

18

I'll send somebody up to you as fast as I can,

19

okay?

461.

20 21 22 23

Just stay there, okay?

THE CALLER:

Our doors are all closed

and locked. THE DISPATCHER:

Ma'am, listen for

orders over the PA, okay?

24

THE CALLER:

25

THE DISPATCHER:

All right. 461, P.D.

21

1 2 3 4

Message 1 concludes at 0900 hours.

5

minutes and 49 seconds.

6

Message 2, a phone alarm received on Channel 7.

7

The message commences at 0900 hours, 22 minutes

8

and 51 seconds.

9

Please stand by for

THE DISPATCHER:

10

THE CALLER:

2

Fire department 818.

Hi, I actually was

11

calling because I saw somebody waving a white

12

thing about four floors down on the north side of

13

the first building.

14

THE DISPATCHER:

15

THE CALLER:

16

THE DISPATCHER:

17

THE CALLER:

19

don't see them, so —

20

of course.

21

23 24 25

Ten floors down. Ten floor down from

the top?

18

22

Four floors down?

From the top, but now I and the smoke has expanded,

THE DISPATCHER:

Okay.

818. THE CALLER:

Okay.

PD.

This is

22 1

2

Message 2 concludes at 0900 hours, 23

3

minutes and 21 seconds.

4

Message 3 phone alarm received on Channel 7.

5

message commences at 0900 hours, 25 minutes and

6

23 seconds.

7 8

THE DISPATCHER:

This is dispatcher

THE CALLER: flHHII^B;?)

Yeah, hi.

My name is

I'm on 73 in Building 2.

11

smoke is really filling this room.

12

not much —

13

THE DISPATCHER:

14

THE CALLER:

The

I estimate

On Floor No. 73?

The problem with the

15

idiots is they got the fire alarms going, but

16

they won't give you any instructions.

17

Will you tell the morons in the Trade

18

Center to stop the fire alarms and give

19

instructions?

They are not giving anybody

20

instructions.

You hear the whelping sound and

21

then nobody can hear anything.

22 23 24 25

The

818.

9 10

Please stand by for

THE DISPATCHER:

Okay, just stay where

you are, right. THE CALLER:

I tell you -- well,

everybody says to stay here, but, you know, I

23 1 2

don't think--- if somebody can't get here in

3

another 20 minutes, I don't think I'm going to be

4

able to breathe anymore.

5

THE DISPATCHER:

6

THE CALLER: What do I do?

7

THE DISPATCHER:

Stay as low to the

ground as you possibly can.

10

THE CALLER:

11

THE DISPATCHER:

12

THE CALLER:

Right. Okay?

THE CALLER:

16

THE DISPATCHER:

17

THE CALLER: All right?

18

THE DISPATCHER: all you can tell me.

Two.

THE CALLER:

21

the stupid fire alarm.

22

doing with the fire alarm?

23

THE DISPATCHER:

25

The Two okay.

All right, but that's

I mean, you can't —

20

24

You're

in building One or Two.

15

19

Floor No. 73.

73, west side. ' I • ' THE DISPATCHER: 73 west side.

13 14

I get down

on the floor?

8 9

Okay, sir.

Tell these idiots to stop I mean, what are they No instructions. All right, Floor No.

73 or — THE CALLER:

Yeah.

24

1 THE DISPATCHER:

2

Okay, we got you.

3 4 Message 3 concludes at 0900 hours, 26

5 6

minutes and 38 seconds.

7

Message 4, phone alarm received on Channel 7.

8

The message commence at 0900 hours, 27 minutes

9

and 34 seconds. THE DISPATCHER:

10 11

THE CALLER:

THE DISPATCHER:

THE CALLER:

We are on 88 on the

Building 2. THE DISPATCHER:

18 19

THE CALLER:

21

THE DISPATCHER:

25

Yes. Do you have a heavy

smoke condition? THE CALLER:

23 24

Floor No. 88,

Building 2.

20

22

What floor are you

on?

16 17

Yes, we are still stuck

in the building here.

14 15

Fire Department,

Dispatcher 818.

12 13

Please stand by for

yes.

It's getting a lot worse,

It is heavy. THE DISPATCHER:

Any windows open up

25 1 2

there?

3 4

THE CALLER:

No, we're thinking about

breaking one.

5

THE DISPATCHER:

6

THE CALLER:

7

THE DISPATCHER:

8

open.

9

possible.

10

Uh-huh. Break the windows

Everyone stay as low to the ground as We're on the way up there.

THE CALLER:

Yes.

Can you tell me

13

The Fire Department. I THE DISPATCHER: Yes.

14

THE CALLER:

15

where they are?

Hello?

Can you tell me where the

rescue people are, so we know?

16

THE DISPATCHER:

17

around the building.

18

building.

19

You're on Floor No. 88?

Okay.

We're all

We're completely around the

We're into the building now, okay?

20

THE CALLER:

21

THE DISPATCHER:

22

You're on

Floor No. 88 in Building 2.

11 12

Break the windows.

Yes. What is the phone

number you are calling from?

24

THE DISPATCHER:

jjjjfi Okay.

25

PD, this is Dispatcher

818.

26 1 2

THE CALLER:

3

THE DISPATCHER:

4

THE CALLER:

5

10

THE CALLER: want to break it?

My point is where do we

I mean, there is —

THE DISPATCHER:

14

THE DISPATCHER:

No, it has to be broken.

THE CALLER: strategically.

THE DISPATCHER:

19

THE CALLER:

Would the fire be pulled

THE DISPATCHER:

The fire will blow

out.

23

25

In the center.

inside or will it blow out?

21

24

Bang

No, I want to know where

18

22

I don't know.

on it with something?

16

20

Is there any way to

open it without breaking it? THE CALLER:

17

does it

matter?

13

15

What do you have up

there?

11 12

Can you give me some

THE DISPATCHER:

8 9

Yeah.

advice on breaking this window?

6 7

Hello, hello.

THE CALLER: blow out.

He said the fire will

Okay. THE DISPATCHER:

All right?

27 1 2

THE CALLER:

Thank you.

3 4 5

Message 4 concludes at 0900 hours, 28

6

minutes and 55 seconds.

7

Message 5, a phone alarm received on Channel 7.

8

The message commences at 0900 hours, 29 minutes

9

and 42 seconds.

10 11

Please stand by for

THE DISPATCHER:

Fire Department,

Dispatcher 818.

12 13

Hello? I THE DISPATCHER: Yes.

14

THE CALLER:

15

THE CALLER:

Yes.

This is regarding

the World Trade Center.

16

THE DISPATCHER:

17

THE CALLER:

Yes?

I called one of the

18

offices there, and they said they can't call

19

out.

20

No. 1.

21 22 23

They're on the 82nd Floor of the Building

THE DISPATCHER:

Floor No. 82 on

Building No. 1? THE CALLER:

Yeah, and they're at the

24

east suite, and they have four people in there,

25

and one person is injured and smoke is coming in.

28

1 2 3

THE DISPATCHER: number you are calling from?

4 5

What's the phone

THE CALLER:

I'm calling from

718-556-7293.

6

THE DISPATCHER:

7

PD this is 818.

All right.

8 9 10

Message No. 5 concludes at 0900 hours,

11

30 minutes and 20 seconds.

1.2

Message No. 6, a phone alarm received on Channel

13

7.

14

minutes and 50 seconds.

The message commences at 0900 hours, 31

15 16

Please stand by for

THE DISPATCHER:

Fire Department,

Dispatcher 818.

17

THE OPERATOR:

Hi, it's 2110. You got

18

it coming in from Building No. 2 on the 97th

19

Floor.

People trapped.

20

THE DISPATCHER:

21

THE OPERATOR:

22 23 24 25

90 what floor? 97 on the west wing.

About six people trapped at that location. THE DISPATCHER:

Building 2, all

right, 818. THE OPERATOR:

818, thank you.

29 1 2 3 4

Message 6 concludes at 0900 hours, 32

5

minutes and 10 seconds.

6

Message 7, a telephone alarm received on Channel

7

7.

8

and 51 seconds.

Please stand by for

Message commences at 0900 hours, 33 minutes

9

THE DISPATCHER:

10

THE CALLER:

818.

Yeah, hi.

I called you

11

before, but I really need some help here.

12

73, Building 2. ! ' '• Yes.

13

THE DISPATCHER:

14

THE CALLER:

15

don't have much time here, guys.

16

On the west side, and I

THE DISPATCHER:

17

on the floor with you?

18

THE CALLER:

I'm on

I really don't.

How many people are

I can't tell, because the

19

hallways are worse than my office.

20

perimeter office.

21

don't know how much —

22

of a mask rigged on me, but, you know, the idiots

23

in this building, all they do is ring the fire

24

alarm.

25

I'm in a

It's filling with smoke.

I

you know, I've got a kind

They have no instructions. THE DISPATCHER:

Sir, sir, just stay

30 1 2

as low to the ground as you possibly can, okay?

3

THE CALLER:

4

THE DISPATCHER:

5

building.

THE CALLER: west side.

8 9

I tell you —

We are in the

We are on the way up there, okay?

6 7

Okay.

I heard that before, 73,

I've got the door closed. THE DISPATCHER:

73 west side, we got

you.

10

THE CALLER:

But I got the office door

11

closed, so don't tell them to go by the thing.

12

can't —

13

stupid fire alarm?

14 15

you know, tell them to turn off the

THE DISPATCHER:

What office are you

in.

16

THE CALLER:

17

THE DISPATCHER:

What? What office are you

18 19

THE CALLER:

20

side looking towards the Hudson.

21

know, on the west side of 73.

22

many closed offices there.

23

THE DISPATCHER:

24 25

we're on the way up.

Well, I'm on the west I mean, you

There aren't that

Okay.

818.

Sir,

I

31 1 2 3 4 5 6 7

Message 7 concludes at 0900 hours, 35 minutes and 12 seconds.

Please stand by for

Message 8, a phone alarm received on Channel 7. The message commences at 0900 hours, 36 minutes and 42 seconds. THE DISPATCHER:

9

THE OPERATOR:

818?

10

THE DISPATCHER:

11

THE OPERATOR:

12

THE DISPATCHER:

13 14

Yes. 1375.

Yeah. I We have a caller.

THE OPERATOR: not on the line.

Fire 818.

States there's a male hanging

15

out the World Trade Center, the window by the

16

antenna tower.

17 18

THE DISPATCHER:

THE OPERATOR:

20

Right.

THE DISPATCHER:

21 22

Male hanging from the

window at the antenna tower?

19

He's

THE OPERATOR:

Which building? Two World Trade

Center.

23

THE DISPATCHER:

24

THE OPERATOR:

25

THE DISPATCHER:

Two? Yes. Okay, 818.

32 1 2 3 4 5

Message 8 concludes at 0900 hours, 37 minutes and 7 seconds.

6

Please stand by for message 9, a phone

7

alarm received on Channel 7.

8

commences at 0900 hours, 39 minutes and 7

9

seconds.

10

THE DISPATCHER:

11

THE CALLER:

The message

Fire Department, 818.

12 13

THE DISPATCHER:

14

THE CALLER:

15

Two World Trade Center.

The smoke is getting worse.

16 17

You're on floor 105?

THE DISPATCHER:

It's very arid. Okay, floor 105.

many people up there with you?

18

THE CALLER:

Lots.

I don't know.

19

Everybody split up and sitting in different

20

offices now.

21

THE DISPATCHER:

22

try to remain calm.

23

possible, okay?

24

there?

25

How

Everyone, all right,

Stay as low to the ground as

Are there any windows open over

THE CALLER:

Yeah, we are starting to

33 1 2

break them.

3 4

THE DISPATCHER:

Everybody stay as low to the ground as possible.

5 6

THE CALLER:

Listen, man, I keep

getting that.

7 8

Break the windows.

THE DISPATCHER:

I understand.

That's

what —

9

THE CALLER:

10 11 12

THE DISPATCHER: there, okay?

We are on the way up

PD, this is 818.

13 14 15

Message 9 concludes at 0900 hours, 39

16

minutes and 50 seconds.

17

message 10, phone alarm received on Channel 7.

18

Message commences at 0900 hours, 41 minutes and

19

36 seconds.

Please stand by for

20

THE DISPATCHER:

21

THE CALLER:

22

Fire 818.

I'm on the 100th Floor.

I can barely breathe.

23

THE DISPATCHER:

24

THE CALLER:

25

THE DISPATCHER:

Floor No. 100?

Two World Trade, yes. Two World Trade.

34 1 2

We're on the way up there.

3

PD, this is 818.

4 5 6

Message 10 concludes at 0900 hours, 41

7

minutes and 50 seconds.

8

Message 11, phone alarm received on Channel 7.

9

The message commences at 0900 hours, 42 minutes

10

Please stand by for

and 14 seconds.

11

THE DISPATCHER:

12

THE CALLER:

818.

Yeah.

My name is

13

(inaudible) My brother is on a cell phone.

14

up at 105th Floor, north side of the World Trade.

15 16

THE DISPATCHER:

THE CALLER:

18

THE DISPATCHER:

THE CALLER:

We are on the way up

You are on your way up

right now?

22 23

Yeah.

there, okay?

20 21

104th Floor, north

side of the World Trade?

17

19

He's

THE DISPATCHER: there.

We're on the way up

PD —

24

THE CALLER:

25

THE DISPATCHER:

North

—

What building is he

35 1 2

in?

3

THE CALLER:

4

THE DISPATCHER:

5

have the 104th Floor.

6

there.

He was panicking. Okay.

All right,

We

We're on the way up

PD, this is 818.

Thank you.

7

9

Message 11 concludes at 0900 hours, 42

10

minutes and 44 seconds.

11

Message 12, a phone alarm received on Channel 7.

12

The message commences at 0900 hours 45 minutes I and 10 seconds.

13

Please stand by for

14

THE DISPATCHER:

15

THE OPERATOR:

818.

Fire 818.

Okay, 818.

16

1690.

17

105th Floor at One World Trade Center, and he

18

says it's a fire.

19

him.

20 21

He's on a cell phone.

This is

I don't know if you can hear

He's breaking up. THE DISPATCHER:

THE CALLER:

23

THE DISPATCHER:

25

105th Floor at

number— hello?

22

24

He says he's at the

Yeah. You are on floor

105? THE CALLER:

Yeah.

36 1 2 3

THE DISPATCHER: Center?

4

THE CALLER:

5

THE DISPATCHER:

6

the way up there.

7 8

number?

THE CALLER:

You want his cell phone

No, no.

PD hold on,

Is the fire coming out,

though? THE DISPATCHER: you are.

Sir, just stay where

We're on the way up there.

15

THE CALLER:

16

THE DISPATCHER:

17

Sir, we're on

Stay where you are, okay?

13 14

Hello?

Stay where you are, okay?

THE DISPATCHER: sir.

We're,

I have it.

11 12

Yeah.

THE OPERATOR:

9 10

In One World Trade

where you are.

It's very smoky. We know that.

Stay

PD, this is 818.

18 19 20

Message 12 concludes at 0900 hours and

21

46 minutes.

22

phone alarm received on Channel 7.

23

Please stand by for Message 13, a

The message commences at 0900 hours,

24

47 minutes and 18 seconds.

25

THE DISPATCHER:

Fire 818.

37 1 2 3

THE CALLER:

THE DISPATCHER:

5

THE CALLER:

Okay, I'm calling about

THE DISPATCHER: THE CALLER:

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

Yeah.

the World Trade Center.

7

9

You're in the Fire

Department, right?

4

6

Hi.

Yeah. .

Okay.

I was in the

building when they had a bomb a number of years ago. THE DISPATCHER: THE CALLER:

Right.

My cousin works on the I • .

same floor, 103rd Floor. THE DISPATCHER: THE WITNESS:

Uh-huh.

Helicopter.

The people

can't breathe on the top floors. THE DISPATCHER: THE CALLER:

We know that, sir.

It's impossible.

It

doesn't work — THE DISPATCHER:

Right now, we're

doing everything humanly possible. THE CALLER:

Okay.

THE DISPATCHER: all the floors.

All right?

We have

.

THE CALLER:

Okay, you realize it's

38 1

2

not just the floors that were hit.

3

THE DISPATCHER:

4

THE CALLER:

5

Right.

There's-a lot of smoke in

there.

6

THE DISPATCHER:

7

THE CALLER:

We understand that.

And the fire exit, unless

8

they changed it, the stairwells smoke up like a

9

chimney.

10

THE DISPATCHER:

11

THE CALLER:

Okay.

It's filled with smoke,

12

because every time someone opens the door, the

13

fire exit —

14

THE DISPATCHER:

15

THE CALLER:

—

Uh-huh. it fills up, so that

16

fire exit of the building is as narrow as like a

17

little apartment house.

18 19 20

THE DISPATCHER:

Okay.

We understand

that, sir. THE CALLER:

I know you are doing the

21

best you can.

The other thing was many people

22

sometimes —

23

roof, not many, but some people went to the roof

24

after the explosion the last time, so is there

25

any reason why it's dangerous to have helicopters

in the past some people went to the

39 1 2

go by the building or —

3 4

THE DISPATCHER:

We have helicopters

there, I believe.

5

THE CALLER:

Okay.

That's what I

6

wanted to check on.

7

the people out, the ones at the top.

8

THE DISPATCHER:

That's the only way to get

Okay.

9 10 11 12

Message 13 concludes at 0900 hours, 48 minutes and 41 seconds „

13

Please stand by for I Message 14, a phone alarm received on Channel 7.

14

The message commences at 0900 hours, 53 minutes

15

and 11 seconds.

16

THE DISPATCHER:

17

THE CALLER:

Fire 818.

Hi.

18

again on 73, Building 2.

19

fireman.

This is

You got to send a

20 21 22

THE DISPATCHER:

They're on the way up

there.

23

THE CALLER:

I hear that, but, you

24

know, they may be going through the whole

25

building.

I have no idea, but they are not

40 1 2

sending anybody to 70 —

3

for the last hour, and I really don't have that

4

much oxygen in here, guys.

5

very simple.

I've called ten times

I mean, it's just

Send a fireman to 73 west side.

6

THE DISPATCHER:

7

THE CALLER:

Okay, sir.

I mean, it's stupid for

8

me to try to go to the stairwell, right?

9

there is debris.

10

I mean, I don't even know if I

can get to the stairwell.

11

THE DISPATCHER:

12

need you to stay where you are, okay?

13 14

THE CALLER:

I

That's what they say, but

THE DISPATCHER: where you are.

17 18

All right, sir.

you're not sending a fireman.

15 16

I mean,

19 <%.

21

you.

All right.

Send a

Come on, guys. 4

20

Just stay

We're on the way up there.

THE CALLER: fireman.

Okay, sir.

THE DISPATCHER: THE OPERATOR:

PD 818.

Okay, 1779.

, Thank

22 23 24 25

Message 14 concludes at 0900 hours, 54 minutes and 2 seconds.

Please stand by for

41 1 2

Message 15, a phone alarm received on Channel 7.

3

The message commences at 0900 hours, 54 minutes

4

and 43 seconds.

5

THE DISPATCHER:

6

THE OPERATOR:

818. 818, this is PD 1712.

7

The caller is not on the line, but this is in

8

regard to the World Trade Center.

9 10

THE DISPATCHER: building and the floor.

11 12

THE OPERATOR:

The caller stated One

World Trade Center on the 86th Floor, Suite ^ff*

13

THE DISPATCHER:

14

THE OPERATOR:

Yeah.

There was someone there

15

with difficulty breathing.

16

THE DISPATCHER:

17

Just give me the

Okay, thank you.

818.

18 19 20

Message 15 concludes at 0900 hours, 55

21

minutes and 10 seconds.

22

Message 16, a phone alarm received on Channel 7.

23

Message commences at 0900 hours, 56 minutes and

24

15 seconds.

25

Please stand by for

THE DISPATCHER:

818.

42

1 2

THE CALLER:

3

THE DISPATCHER:

4

I'm on the 105th Floor.

Floor?

5

THE CALLER:

6

THE DISPATCHER:

7

Yeah.

THE CALLER:

9

THE DISPATCHER: there.

Where are you at?

THE CALLER:

12

THE DISPATCHER: that.

We're on the way up

Stay where you are, okay?

11

13

Sir, we got you.

Just stay where you are, all right?

8

10

You're on the 105th

We can't breathe.

Stay where you are.

14

THE OPERATOR:

15

THE DISPATCHER:

16

THE OPERATOR:

Sir, I understand PD, this is 818. 818? Yeah. Okay.

17 18 19

Message 16 concludes at 0900 hours, 56

20

minutes and 35 seconds.

21

Message 17, phone alarm received on Channel 7.

22

The message commences at 0900 hours, 57 minutes

23

and 31 seconds.

Please stand by for

24

THE DISPATCHER:

25

THE CALLER:

Fire 818.

Listen, I'm on the One

43 1 2

World Trade Center, 92nd Floor.

3 4

THE DISPATCHER: Trade Center.

5

THE CALLER:

Can you hear me?

6

Southwest corner.

7

should we do?

8

in a corner, but the fire is only a couple of

9

floors above us.

10 11

What is the status and what

We broke a window, and we are all

THE DISPATCHER: where you are, okay?

12

Stay

We have you.

The smoke is coming in. ! • THE DISPATCHER: Sir, stay where you

14

are.

15

corner, stay where you are.

We have you on the 92nd Floor, southwest

16

THE OPERATOR:

17

THE DISPATCHER:

18

THE CALLER: firemen.

20

PD.

Hello. Yes.

What is the status of the

At what floor are they on now? THE DISPATCHER:

21

in the building.

22

now.

23

Okay, sir.

THE CALLER:

13

19

92nd Floor, One World

Sir, we have firemen

They're making their way up

THE CALLER:

Do you know what the

24

latest floor they're on, so we know how much

25

longer we can expect help?

i

44

1 2

THE DISPATCHER:

3 4

THE CALLER:

Can I give you my cell

number?

5 6

THE DISPATCHER:

Yeah, give me your

cell number.

7

The caller

8

THE DISPATCHER:

9

THE CALLER:

10

No, we don't.

Yeah.

—

give you someone else's.

11

THE DISPATCHER:

Go ahead.

THE DISPATCHER:

Yeah.

15

THE DISPATCHER:

Okay.

16

THE CALLER:

17

THE DISPATCHER:

12 13 14

18 19 20 21 22 23 24 25

THE CALLER: window.

Okay, now listen. Yeah.

Right now, we broke a

We have air. THE DISPATCHER: THE CALLER:

Right.

There's about 40 of us or

so in a corner window. THE DISPATCHER: THE CALLER:

Right.

Overlooking the financial

center, the southwest corner.

45 1 2

THE DISPATCHER:

3 4 5 6

THE CALLER: getting worse.

Okay.

The conditions are

The conditions are not getting

better, because the fire is only about two floors above us.

7

THE DISPATCHER:

Okay.

We have you,

sir, for the 92nd Floor, One World Trade Center. 9

Stay where you are, okay?

10

THE CALLER:

11 12

THE DISPATCHER:

THE DISPATCHER: building, okay?

16

.

Sir, .-we're in the

Hello?

THE OPERATOR:

17

19

I Hello?

THE CALLER:

14

18

Sir, we're in the

building, sir.

13

15

What is the status —

Yes, yes, F.D.

THE DISPATCHER:

All right.

This is

818. THE CALLER:

Okay, thank you.

20 21 22 23 24 25

Message 17 concludes at 0900 hours, 59 minutes and 25 seconds.

Please stand by for

Message 18, a phone alarm received on Channel 7. The message commences at 1000 hours, 5 minutes

t

46

1 2

and 22 seconds.

3 4 .

THE DISPATCHER:

818.

818, go ahead,

sir.

5

THE CALLER:

Okay, we're on a cell

6

phone with a lieutenant from EMS, who is a

7

relative of somebody from my office.

8

office in the Hilton across the street.

9

trapped with some other people on the 1st Floor

10

THE DISPATCHER:

THE CALLER:

Across the street from

the Trade Center.

15

THE DISPATCHER:

16

THE CALLER:

17

And who is he?

Rene DeVilla.

He's a

Lieutenant.

18

THE DISPATCHER:

19

THE CALLER:

20

Office in the Hilton

across the street?

13 14

He's a Lieutenant.

He's a Lieutenant in the

EMS.

21

THE DISPATCHER:

22

THE CALLER:

What floor is he on?

He's on the 1st Floor,

23

the 1st Floor.

24

phone with some people in the office here.

25

He's

in the office.

11 12

He's in an

He's trapped.

THE DISPATCHER:

He's on his cell

Do you have the cell

47

1 2

phone number?

3

THE CALLER:

4

number?

5

now.

917-929-5916.

What's the cell phone He's on the phone right

6

THE DISPATCHER:

7

THE CALLER:

8

THE DISPATCHER:

9

someone over there.

Okay.

Tell him to hold on. All right, we'll get

818.

10 11 12

Message No. 18 concludes at 1000

13

hours, six minutes and 17 seconds.

14

to continue the channel-by-channel

15

another series of phone alarms received on

16

Channel 2.

17

hours, 51 minutes and 28 seconds. THE DISPATCHER:

THE OPERATOR:

Go

ahead, sir. THE CALLER:

23

THE DISPATCHER:

25

What's the

328, I'm 1115.

22

24

Fire 328.

address?

20 21

search with

Message No. 1 will commence at 0800

18 19

We are going

Hello. Fire Department.

What's the address? THE OPERATOR:

Apparently it's One

48 1 2

World Trade Center.

3

THE DISPATCHER:

4

THE CALLER:

5

It appears to be on the

roof, but I can't tell.

6 7

THE DISPATCHER:

10

whether it's a fire.

Well, I don't know

About five to eight minutes

ago, there was an explosion.

11

THE DISPATCHER:

12

THE CALLER:

13

came off the building.

14 15

Okay.

Large rectangular debris

THE DISPATCHER:

Okay, we're on the

way.

16 17

There seems to be a

fire on the roof? THE CALLER:

9

What's the floor?

THE CALLER:

And it's now raining down

pieces of paper, some of which is charred.

18

THE DISPATCHER:

Okay.

What is the

19

phone number you are calling from, sir?

20

numerous calls coming in.

21

calls.

22

THE CALLER:

23

THE DISPATCHER:

24 25

We got

I got to answer more

Okay. Can you speed it up?

What's your phone number? THE CALLER:

My phone number here is

49

1 2

(212) 416-6367.

3 4

THE DISPATCHER: the way.

All right.

We're on

Thank you.

5

THE CALLER:

6

THE OPERATOR:

7

THE DISPATCHER:

328, operator, 328.

THE DISPATCHER:

Fire Department 328.

Thank you. What's your number?

8 9 10 11

What's the address?

12 13

THE OPERATOR: Trade Center No. 1.

14 15

328, 1339 PD, World I .

THE DISPATCHER:

Okay, what's going

on?

16

THE OPERATOR:

Okay, she said a

17

passenger airplane hit the World Trade Center

18

above the 85th Floor, 85th Floor.

19 20

THE DISPATCHER:

A airplane hit the

building?

21

THE CALLER:

22

THE DISPATCHER:

23

THE CALLER:

24

THE DISPATCHER:

25

THE OPERATOR:

Right. Oh.

World Trade Center. Oh, okay.

You didn't.get that?

50 1 2 3

THE DISPATCHER:

THE OPERATOR: calls.

6 7

Oh, okay.

Get a lot of

We got a lot of calls. THE DISPATCHER:

Any call back on

that?

8 9

I'm

just getting it all now, okay.

4 5

You know what?

THE OPERATOR:

It was Miss Markowitz,

and her phone number was (212) 323-2400.

10

THE DISPATCHER:

All right.

I'm 328.

THE DISPATCHER:

Fire 328.

What's the

11 12 13 14

address.

15 16

THE CALLER: Floor.

17 18

One World Trade, 104th

THE DISPATCHER:

THE CALLER:

20

THE DISPATCHER:

22 23

What's going

on?

19

21

Okay.

What? What do you see,

sir? THE CALLER:

I'm on the 104th Floor,

and it is quickly filling up with smoke.

24

THE DISPATCHER:

25

THE CALLER:

Okay.

What is --

What should I do?

51 1 2

THE DISPATCHER:

3

number?

4

up.

Stay there and we will send somebody

What's your phone number?

5

THE CALLER:

6

THE DISPATCHER:

7

What? What's your phone

number there?

8 9

What's your phone

THE CALLER:

(To someone in

background) No, you can't open a window.

10

THE OPERATOR:

11

THE DISPATCHER:

12

THE CALLER:

13

filling up with smoke.

It's

What do we do? I ' • . '

14

THE OPERATOR:

15

THE DISPATCHER:

16

Department will be there.

17

shortly, okay?

It's

flHB 938.

Okay, the Fire

They will be there

Stay where you are.

18 19 20 21

THE DISPATCHER: What's the address?

22

THE CALLER:

23

THE DISPATCHER:

24 25

Fire Department 328.

One World Trade Center. What floor are you

on? THE CALLER:

We are on the 92nd

52 1 2

Floor.

3

floors.

Apparently a bomb went off on the upper

4

THE DISPATCHER:

5

way.

6

are.

Okay.

We're there, sir, okay?

7

THE CALLER:

We're on our

Stay where you

Thank you.

9 10

THE OPERATOR:

11 12

Can yo'O hear me?

THE DISPATCHER:

Fire 328.

What's the

address?

13

THE OPERATOR:

14

up.

15

Trade.

Okay, they just hung

Caller says there is a fire in the World

16

THE DISPATCHER:

17

THE CALLER:

What floor?

Okay, he didn't say.

18

think he said on the top of the World Trade

19

Center.

20 21 22

THE DISPATCHER:

Okay, we're there.

Thank you. THE OPERATOR:

Thank you.

23 24 25

*

THE DISPATCHER: . Fire 328.

I

53 1 2

THE CALLER:

3

THE OPERATOR:

4

THE DISPATCHER:

5

THE CALLER:

THE DISPATCHER:

You're on the 105th

Floor? THE CALLER:

11

THE DISPATCHER:

Yeah. Okay.

We are we in

the building.

Remain where you were, okay? I THE CALLER: It's smoke here. You

13 14

What's the

One World Trade Center,

10

12

328.

105th Floor.

8 9

348?

address, One World Trade?

6 7

Into the hallway.

can't get into the hallway.

15

THE DISPATCHER:

16

the hall.

17

shortly, okay?

18

shortly, okay?

19

Remain there.

The smoke. Exactly.

We will be there

Remain there.

THE CALLER:

Don't go in

We will be there

Okay.

20 21 22 23 24 25

THE DISPATCHER:

328.

This is Fire

328. THE OPERATOR:

This is 1594. The

caller said they were trapped on the 105th Floor

54 1 2

of the World Trade Center.

3

didn't say what building or whatever.

4 5

He hung up.

THE DISPATCHER:

That's okay.

He

We know

what it is.

6

THE OPERATOR:

All right.

Thanks.

7 8 9 10

THE DISPATCHER:

THE OPERATOR:

THE DISPATCHER:

That's the Fire

What floor are you

on?

15

THE CALLER:

16 17

Sir?

Department.

13 14

What's the

address?

11 12

328.

104 World Trade Center.

THE DISPATCHER:

One World Trade, the

104th Floor?

18

THE CALLER:

19

THE DISPATCHER:

Yes. Okay, thank you.

20

Remain where you are, if you can.

21

THE CALLER:

All right?

All right.

22 23 24 25

THE DISPATCHER: address?

Fire 328.

What's the

55 1 2 3

THE CALLER: been reported.

4

You know, I'm sure it's

The World Trade Center.

THE DISPATCHER:

We're there, thanks.

THE DISPATCHER:

Fire 328.

5 6 7 8

What's the

address?

9

THE OPERATOR:

328?

Hi, this is 1751,

10

okay?

11

something hit the World Trade Center, a huge

12

explosion.

Female complainant just called and stated

13

THE DISPATCHER:

14

THE OPERATOR:

I Okay, we're there. Thank you.

15 16 17 18 19

THE DISPATCHER:

THE OPERATOR: Cashin, Port Authority.

21

Trade Center incident?

23

Fire 328.

Fire Department 328, hello.

20

22

Hello?

Yeah, 328.

This is

You're aware of the

THE DISPATCHER:

Yeah, we're on the

scene there.

24

THE OPERATOR:

25

THE DISPATCHER:

Right. Okay.

56 1 2

THE OPERATOR:

3

THE DISPATCHER:

Thank you.

6

THE DISPATCHER:

Fire 328.

7

THE CALLER:

8

THE DISPATCHER:

Thank you.

4 5

9

Hello? Fire Department.

What's your address.

10 11

Yes.

THE CALLER:

Yes, I'm at Two World

Financial Center.

12

THE DISPATCHER:

13

THE CALLER:

14

top of the Marriott World Trade.

15

World Trade.

Two World Financial?

Yes, there is a fire on It's Three

16

THE DISPATCHER:

17

THE CALLER:

18

THE DISPATCHER:

19

THE CALLER:

20

THE DISPATCHER:

All right.

THE DISPATCHER:

Fire 328.

We're there, ma'am.

Okay. Okay?

All right.

21 22 23 24 25

What's the

address? THE CALLER:

One World Trade Center.

57

1 THE DISPATCHER: What floor are you

2 3

on? THE CALLER:

4

We're on the 103rd Floor,

5

northwest corner.

6

this room, and smoke is starting to come in.

7

have no way to get out.

8

elevator shaft.

9

We've got a bunch of people in

There is fire in the

THE DISPATCHER:

10

door to block the smoke.

11

are, okay?

We

Put something by the Try to remain where you

Hello?

13

She said put something I by the door to block the smoke from coming in and

14

stay where you are.

12

THE OPERATOR:

THE DISPATCHER:

15

All right, PD.

Hello?

16

phone.

17

What's the number you got there?

19

Do you have a number?

THE OPERATOR:

18

THE DISPATCHER:

21

THE OPERATOR:

23 24 25

The number?

Oh, his

call back.

20

22

He left the

All right, thank you. From Room 103 on the

103rd Floor. THE DISPATCHER:

Okay.

58 1 2

THE OPERATOR:

I don't know what's

3

going on. All I know is that it crashed into

4

there, and they called in with explosion.

5 6

THE DISPATCHER:

At the World Trade

Center, right?

7

THE OPERATOR:

8

THE DISPATCHER:

9

THE CALLER:

10

Yes.

All right, but that was a

passenger plane.

11

THE DISPATCHER:

12

time, but we're there.

13

THE CALLER:

14

THE OPERATOR:

15

Okay, we're there.

Unconfirmed at this

Okay. Okay, thank you. F.D., what's your

number?

16

THE DISPATCHER:

17

THE OPERATOR:

Thank you.

THE OPERATOR:

Okay.

328.

18 19 20 21

your number?

22 23

THE DISPATCHER:

328.

What's the

address?

24 25

Fire Department,

THE HUDSON COUNTY OPERATOR: 1430.

Okay, I'm

This is at the World Trade Center.

People

59 1 2

are trapped. I have a call on the line.

3 4

THE DISPATCHER:

What floor are you

on?

5

THE HUDSON COUNTY OPERATOR:

6

not answering.

7

answering.

What floor, ma'am?

They're not

8

THE DISPATCHER:

9

THE HUDSON COUNTY OPERATOR:

Who is that?

10

what floor.

11

supervisor for Hudson County 911.

12

open line.

13

Tell FD

Okay, New York, this is the We have the

They are not responding. I. • . THE DISPATCHER: You have a call, but

14

no one answering you, okay?

15

do any better than that.

16

back, we'll get the information.

17

They're

All right.

We can't

Okay, if they call

THE OPERATOR:

Do you know the phone

18

number they were calling from, ma'am?

19

THE DISPATCHER:

20

THE CALLER:

Call back, okay?

On the south side of the

21

building, 68th Floor, the south side of the

22

building.

23

THE DISPATCHER:

24

good enough.

25

ma'am.

328.

Thank you.

All right, that's Thanks very much,

60 1 2

THE OPERATOR: She is in a wheelchair.

3

THE DISPATCHER:

4

68th Floor in a

wheelchair.

5

THE OPERATOR:

Okay.

Let me put --

6 7 8 9

THE DISPATCHER:

Fire Department 328.

Fire Department 328. THE OPERATOR:

10

This is Verizon

11

Operator 2764.

12

on the 105th Floor of the One World Trade Center.

We have a hundred people trapped

13

THE DISPATCHER:

14

THE OPERATOR:

15

Okay. Fire above.

They want

to know if they should evacuate.

16

THE DISPATCHER:

I believe they should

17

remain where they are.

18

to block the smoke from coining in under the door,

19

because we are in the building, and the hallways

20

are filled with smoke.

21

hallway.

If they can put something

They should not go in the

22

THE OPERATOR:

23

THE DISPATCHER:

24

THE OPERATOR:

25

breaking the windows.

Okay. All right? They already started

They are panicking on that

61

1 2

floor. THE DISPATCHER:

3 4

We're doing the best that we can. THE OPERATOR:

5

10

address?

11

Department, 328.

Fire Department.

THE OPERATOR:

12

Hello?

Is there someone on

the line? THE OPERATOR:

No, they hung up.

17

he was calling from the pier.

18

engine plane hit the building. THE DISPATCHER:

19

21 22

Fire

328, this is PD 1724 to I ' .

THE DISPATCHER:

16

20

What is the

the World Trade.

14 15

Thank you.

Fire Department 328.

9

Okay?

All right.

THE DISPATCHER:

13

I understand, ma'am.

said.

No,

He seen a single

Okay, that's all he

Okay. THE OPERATOR:

disconnected.

And he got

No problem.

23 24 25

THE DISPATCHER:

Fire Department, 328.

62 1 2 3

THE OPERATOR: line.

4 5

Hello, caller's on the

. THE DISPATCHER:

Hello, caller?

Hello, caller?

6

THE OPERATOR:

He said on the 106th

7

Floor there is a lot of smoke.

8

what to do.

9 10

THE DISPATCHER: where he is.

Tell him to remain

We will send someone up, okay?

11

THE OPERATOR:

12

THE DISPATCHER:

13

He needs to know

Okay. All right, thank

you.

14 15 16 17

Fire Department 328, what's the address?

18

THE CALLER:

Yes, we are at One World

19

Trade Center.

20

is smoke in this whole room.

21

room.

22

We're on the 104th Floor.

THE DISPATCHER:

There

We are locked in a

All right.

Please

23

put a towel by the door to block the smoke and

24

stay where you are.

25

upstairs.

We're sending people

The Fire Department is coming

63

1 2

upstairs, all right?

3

THE CALLER:

4

coming.

5

Do we break a window?

What do we do?

6 7

The Fire Department is Do we break a window?

THE DISPATCHER: tell you about that, sir.

8

THE CALLER:

Could I talk to somebody

9

from the Fire Department?

10

THE DISPATCHER:

11

THE CALLER:

12

THE DISPATCHER: okay?

I Hold on a second,

(Call transferred).

15 16

Excuse me?

Could I talk to someone

in the Fire Department?

13 14

I don't know what to

THE NEW DISPATCHER:

408.

Where is's

the fire?

17 18 19

THE DISPATCHER:

20

THE CALLER:

21

THE DISPATCHER:

22

THE CALLER:

Fire 328.

Yeah.

Who is this?

Fire Department, 328.

Fire Department 328, I'm

23

on the 106th Floor of the World Trade Center. I

24

have a hundred people with me.

25

smoke in here.

I have a lot of

64 1 2

THE DISPATCHER:

Okay.

We have Fire

3

Department personnel heading upstairs to rescue

4

people in the building.

5

THE CALLER:

6

know what to do.

7

air in here?

8

conditions.

9

Okay? All right.

Do I break a window to get some

We are getting very smoky

THE DISPATCHER:

10

THE CALLER:

11

I need to

Okay.

Is there a fire fighter

who's familiar with this building?

12

THE DISPATCHER:

There are no

13

firefighters here.

14

what you think is best.

15

are getting millions of calls, sir.

16

say to do is stay near window, stay low, put a

17

.

You do

No, cannot do that.

We

All I can

towel by the door.

18 19

We are civilians.

THE CALLER:

We are there, but it's

very smoky.

20

THE DISPATCHER:

Okay.

If you feel

21

that your life is in danger, do what you must do,

22

okay?

23

that.

24 25

I can't give you any more advice than

THE CALLER: what you're saying?

You cannot connect me is

65 1 2

THE DISPATCHER:

3

okay?

4

building.

6

We are in the

What you're saying.

We

are trying our best.

7 8

We will be there shortly.

THE CALLER:

5

Just remain calm,

THE DISPATCHER: too.

I'm trying my best,

We've got a lot of calls coming in.

9

THE CALLER:

10

looking for direction.

I understand, just

THE DISPATCHER:

11 12

that, too, all right?

13

back to you. THE CALLER:

14

I'm trying to get

As soon as I can, I'll get

All right, thank you.

15 16 17

THE DISPATCHER:

18

THE OPERATOR:

19

THE DISPATCHER:

20

THE OPERATOR:

21

Department is on the line.

22

THE DISPATCHER:

23 24 25

Fire Department 328.

Hello, ma'am. Fire Department. Stay on the line. Hello? What floor are you

on? THE CALLER:

No, we are on Sixth

Avenue and Spring Street.

Fire

66 1 2 3

THE DISPATCHER: Spring Street?

4

THE CALLER:

5

THE DISPATCHER:

6

THE CALLER: Center.

9 10

Yeah.

It's in the World Trade

There is a huge fire. THE DISPATCHER:

Oh, yeah.

We're

there, ma'am.

11

THE CALLER:

12

THE DISPATCHER:

13

What is's going on

there?

7 8

Sixth Avenue and

Oh, okay. We're there.

Thank

you.

14 15 THE CALLER:

16 17

another explode.

18 19

Okay, but I mean explode,

THE DISPATCHER: hello.

What's the address? THE OPERATOR:

20 21

Center.

22

line. THE CALLER:

24

THE DISPATCHER: hello.

It's the World Trade

Sir, you got the Fire Department on the

23

25

Fire Department,

Excuse me. Fire Department,

What is the location?

67 1 2

THE CALLER:

Oh, I just see -- because

3

I'm in the 13th Floor, World Financial Center,

4

and I see the One World Financial Center to

5

explode right now, second World Financial --

6

World Trade Center second also explode.

7 8

THE DISPATCHER: Department is there.

The Fire

Okay?

THE CALLER:

9

Okay.

Okay.

10

THE DISPATCHER:

11

THE CALLER:

We're on the scene.

Thank you, sir.

12 13 14

THE DISPATCHER:

15

THE CALLER:

16

THE DISPATCHER:

17

Hello.

THE CALLER:

19

THE DISPATCHER: Center.

One World Trade Center.

THE CALLER:

22

THE DISPATCHER:

23

THE CALLER:

24

THE DISPATCHER: right.

One World Trade

Where are you?

21

25

Fire Department.

What is the address?

18

20

Fire Department 328.

89th Floor. 89?

89. 89th Floor.

All

Remain in the location you are.

Put

68 1 2

something by the door to block the smoke, and

3

we'll be there shortly.

Okay?

4

THE CALLER:

The smoke is coming in.

5

THE DISPATCHER:

Can you block the

6

door, the bottom of the door with the smoke, can

7

you put something there, some kind of clothing or

8

something or towel? THE CALLER:

9

THE DISPATCHER:

10 11

Okay, I'll try. Try that.

All

right? THE CALLER:

All right.

15

THE CALLER:

This is a large plane.

16

THE DISPATCHER:

17

THE CALLER:

12 13 14

Fire Department, 328.

I'm just reporting that I

18

saw the plane run into the second tower.

19

happened to be up on my roof to look at the first

20

fire.

21 22 23 24 25

THE DISPATCHER:

I

And you saw a plane

go in the building? THE CALLER:

Absolutely, aimed right

for it, a big gray plane. THE DISPATCHER:

Okay.

What is the

69 1 2

phone number that you are calling from?

3

THE CALLER:

4

THE DISPATCHER:

5

477-0472. Okay.

All right.

Thank you, ma'am.

6

This concludes Side No. 1.

7

turn tape over to Side No. 2 for continuation of

8

the channel-by-channel

9

Job No. 1-44.

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

Please

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