Ny B32 Fire Tape 2a Fdr- Entire Contents- Transcript- 911 Calls 381
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FIRE TAPE 2A
5 6 7
10 11 12 13
WORLD TRADE CENTER 911 FIRE TELEPHONE CALLS
14
SEPTEMBER 11, 2001
15 16 17 18 19 20
21 22 23 24 25
TRANSCRIBED BY:
MAUREEN MC CORMICK
1 2
This is a continuation of citywide Job
3
No. 1-44, originally recorded on Manhattan Master
4
Tape 423 on September 11, 2001.
5
will be a channel-by-channel search.
6
The following
Message 1, a series of phone alarms
7
received on Channel 3.
8
0800 hours, 47 minutes and 4 seconds
The message commences at
9 10 11
THE DISPATCHER:
12
THE CALLER:
Fire Department 408.
Yes.
I'm at 110 Greene.
13
An airplane just crashed down by the World Trade
14
Center.
15
THE DISPATCHER:
16
THE CALLER:
17 18 19
Okay.
I don't know exactly
where. THE DISPATCHER:
Okay.
All right.
We're on the way.
20 21 22
THE DISPATCHER:
23
THE CALLER:
24
THE DISPATCHER:
25
Fire Department.
Fire Department 408.
Hello? Yeah, this is the
1 2 3
THE OPERATOR: a call.
THE DISPATCHER:
5
THE OPERATOR:
6
THE DISPATCHER:
THE OPERATOR:
Hold on a second. What have you got,
The World Trade Center
just blew up.
10 11
Yeah.
PD?
8 9
I just got
I guess the caller hung up.
4
7
This is PD.
THE DISPATCHER:
Yeah, we got it.
We're on the way.
12
THE OPERATOR:
Okay.
13 14 15
THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
18
THE CALLER:
19
THE DISPATCHER:
20
THE CALLER:
21
90th Floor, it looks to be about.
22
explosion and fire.
23 24 25
Fire Department 408.
Trade center? Yeah.
One World —
okay.
What have you got?
One World Trade Center,
THE DISPATCHER:
Massive
All right.
the way. THE CALLER:
What's up?
All right.
We're on
1 2 3 4 5
THE DISPATCHER: Fire Department.
6
THE OPERATOR:
7
THE DISPATCHER:
8
THE OPERATOR:
9
THE DISPATCHER:
10
Fire Department 408.
Hold on just a second. PD, where is it? World Trade Center. We got it.
We're on
the way.
11
THE OPERATOR:
Okay.
12 13 14 15
THE DISPATCHER: 408.
16
THE OPERATOR:
17
THE DISPATCHER:
18
THE OPERATOR:
19
Fire Department,
World Trade.
Fire Department? Yeah.
We got it.
You got it?
Okay?
What's your number?
20
THE DISPATCHER:
21
THE OPERATOR:
408. Okay, thank you.
22 23 24 25
THE DISPATCHER: 408.
Where's the fire?
Fire Department,
1 2 3
THE OPERATOR:
408, we have a plane
into the World Trade Center.
4
THE DISPATCHER:
5
THE OPERATOR:
Yeah. Okay.
We got it.
Thanks.
6 7 8 9
THE DISPATCHER: 408.
10 11
Fire Department,
THE OPERATOR:
408, this is 1981.
I
have a helicopter crash, One World Trade.
12
THE DISPATCHER:
13
THE OPERATOR:
Yeah, we got it. I ' . Okay.
14 15 16
THE DISPATCHER:
17
THE CALLER:
Fire Department 408.
Yeah.
I'm right across
18
the street from the World Trade Center.
19
just went off in there.
20 21
A bomb
It's not a joke.
THE DISPATCHER:
Yeah, I know it's not
a joke.
22
THE CALLER:
23
THE DISPATCHER:
24
THE CALLER:
25
THE DISPATCHER:
Somebody reported -We got it.
Okay. Fire Department,
1 2
408.
3
Fire Department.
Fire Department.
4
Fire Department, 408.
THE OPERATOR:
Yeah, okay.
He said at
5
the World Trade Center.
There is a big
6
explosion, the one with the antenna on it.
7
THE DISPATCHER:
8
THE OPERATOR:
9
Yeah, we got it. May I have your
number?
10
THE DISPATCHER:
408.
I gave it.
THE DISPATCHER:
Fire Department,
11 12 13 14
408.
15
THE CALLER:
Hello, 408.
This is
16
Parks & Recreation.
17
our park employees that there was an explosion at
18
the World Trade Center.
19 20
We just got word from one of
THE DISPATCHER:
We got it.
We're on
THE DISPATCHER:
Fire Department,
the way.
21 22 23 24 25
408. THE CALLER:
Hi.
Do you know about
1 2
the World Trade Center?
3 4
THE DISPATCHER:
Yeah, we're on the
way.
5
THE CALLER:
Okay.
Thanks.
6 7 8 9
THE DISPATCHER: 408.
10 11
THE CALLER:
Yeah.
THE DISPATCHER: number?
THE CALLER:
15
THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
21
What's the box
I'm sorry.
One Liberty Plaza. Where?
No. One Liberty Plaza. The name of the
business?
19 20
Okay.
Oh, it's unassigned.
14
18
This is AFA Alarm
Company with a commercial Plan C unassigned.
12 13
Fire Department,
THE CALLER:
It's Brookfield Financial
Property. THE DISPATCHER:
We just had a plane
22
or a helicopter go into the World Trade Center,
23
so we are on the way.
24
THE CALLER:
25
THE DISPATCHER:
Okay. All right.
1 2 3 4 5
THE DISPATCHER: 408.
What's the address of the fire?
6 7
THE CALLER:
Yes, I'm at Astor Place,
but I'm looking at the twin towers.
8
THE DISPATCHER:
9
THE CALLER:
10
Yeah.
There was an exposition.
It's on fire.
11 12
Fire Department,
THE DISPATCHER:
Okay.
We're on the
way.
13
THE CALLER:
I Okay.
14 15 16 17
THE DISPATCHER:
What's the address of the fire?
18 19
THE OPERATOR:
22 23 24 25
408.
It's the World
Trade Center.
20 21
Fire Department 408.
THE DISPATCHER:
Which building?
Do
you know? THE OPERATOR:
No, he gave me Chambers
and Greenwich. THE DISPATCHER: problem there?
Okay.
What's the
1 2
THE OPERATOR:
He doesn't know.
3
said something crashed into the World Trade
4
Center, unknown.
5 6
That's it.
THE DISPATCHER:
Okay.
We're on the
way.
7 8
He
THE OPERATOR:
Okay.
Your name
again?
9
THE DISPATCHER:
408.
THE DISPATCHER:
Fire Department 408.
10 11 12 13
Where's the fire?
14 15
THE CALLER:
Company calling with a Class E assigned.
16 17
Yes, this is AFA Alarm
THE DISPATCHER: number?
18
THE CALLER:
19
THE DISPATCHER:
20
THE CALLER:
21
THE DISPATCHER:
22
70. Terminal number?
29. 29.
Okay.
What's
the address?
23
THE CALLER:
24
THE DISPATCHER:
25
What's the box
Six World Trade Center. All right.
We just
had a plane or something crash into the World
10
1 2
Trade Center.
3
THE CALLER:
4
THE DISPATCHER:
5
All right.
6 7
Really? This is no BS here.
We are on the way. THE CALLER:
All right.
Thank you
very much.
9 10
THE DISPATCHER:
11
THE CALLER:
12
Hi.
Fire Department, 408. Are you aware of a
13
burning fire in the World Trade Center? I ' THE DISPATCHER: Yeah. We got it.
14
We're on the way.
15 16 17
THE DISPATCHER:
18
THE OPERATOR:
19 20
Fire Department 408.
All right.
You have it
at the One World Trade Center? THE DISPATCHER:
Yeah, we do.
23
THE DISPATCHER:
Fire Department 408.
24
.THE CALLER:
21 22
25
Yes.
McCauley at One Wall Street.
This is Greg I'm looking out my
11 1 2
window.
It looks like there's a fire.
3 4
THE DISPATCHER: there.
Thank you.
We got it.
We're
Bye.
5 6 7 8
THE DISPATCHER:
Where's the
fire?
9
THE CALLER:
10 11
408.
One World Trade Center.
THE DISPATCHER: the building?
Yeah.
Where is it in
Can you tell?
12
THE CALLER:
13
THE DISPATCHER:
14
THE CALLER:
Near the top floor. We got it.
Okay.
Thank you.
15 16 17 18
THE DISPATCHER: Where's the fire?
19
THE CALLER:
20
THE DISPATCHER:
21
24 25
Hello? Yeah, it's the Fire
Department.
22 23
Fire Department 408.
THE CALLER:
I'm seeing the towers on
fire. THE DISPATCHER: We're on the way.
Yeah, we got it.
12 1 2 3 4 5
THE DISPATCHER:
Fire Department 408.
Where's the fire?
6
THE CALLER:
What's going on at the
7
Trade Center?
8
I work across the street at 120 Broadway.
9
There's paper and smoke coming from the building.
10 11
THE DISPATCHER:
THE CALLER:
THE DISPATCHER:
Is it a
It's a fire in the
Trade Center is all we know.
16 17
What's going on? I ' • .
bomb?
14 15
Yeah, we're there.
We're taking care of it.
.12 13
My brother-in-law works there, and
THE CALLER:
My brother-in-law is
okay, but there was a big explosion heard.
18
THE DISPATCHER:
19
what's going on right now.
20
All right?
21
people trapped or something, don't call.
Okay.
We don't know
We just got there.
Unless you are reporting —
you know,
22 23 24 25
THE DISPATCHER: Where's the fire?
Fire Department 408.
13 1 2
THE CALLER:
Yeah, hi.
I'm on the
3
106th Floor of the World Trade Center. We just
4
had an explosion up here.
5 6
THE DISPATCHER:
What building are you in, sir, One or Two?
7
THE CALLER:
8
THE DISPATCHER:
9
THE CALLER:
10
Okay, 106th Floor.
One World Trade. All right.
There's smoke and there
are about a hundred people up here.
11
THE DISPATCHER:
Do not
12
leave.
13
something in the building.
All right?
I want
14
you to stay where you are.
All right?
What is
15
your phone number there?
16 17
There is a fire, or explosion or
THE CALLER:
We are on the 106th
Floor.
18 19
Okay?
Sit tight.
THE DISPATCHER: number, sir?
Your phone number.
20
THE CALLER:
21
THE DISPATCHER:
22
there.
What's your phone
All right.
We're coming up to get you.
23
THE CALLER:
24
from outside the windows down --
25
We are we
There's smoke coming up
THE DISPATCHER:
All right.
We're on
14 1 2
the way.
3
THE CALLER:
4
THE DISPATCHER:
5
Huh?
sir.
6
THE CALLER:
7
THE DISPATCHER:
8
windows open.
9
tight.
10
Okay. Just keep some
If you can open up windows and sit
It's going to be awhile, because there is
a fire going on downstairs.
11 12
We're on the way,
THE CALLER:
We can't open the windows
unless we break them. I
13 14 15
THE DISPATCHER: tight.
Okay.
Just sit
We're on the way. THE CALLER:
All right.
16 17 18
THE DISPATCHER:
19
THE CALLER:
20 21 22
Fire Department 408.
I've never seen a ball of
fire that big in my life. THE DISPATCHER: is the Fire Department.
All right, sir.
Talk to me.
23
THE CALLER:
24
THE DISPATCHER:
25
THE CALLER:
I just saw it happen. Where?
At the World Trade
This
15 1 2
Center.
.3 4
THE DISPATCHER: All right.
We're on
the way.
5
THE CALLER:
Okay.
6 7 8
THE DISPATCHER:
9
THE CALLER:
10 11
Fire Department 408.
Hello.
THE DISPATCHER:
Yeah, this is the
Fire Department.
12
THE CALLER:
Hey, guys.
A commercial
13
airliner, as you probably know, just did a
14
hatchet job on the top of World Trade Center, and
15
I saw it.
16 17
THE DISPATCHER:
We're there
already.
18 19
Okay.
THE CALLER: was —
I'm sure you are, but it
it looked purposeful to me.
20
THE DISPATCHER:
All right.
21
THE CALLER:
22
was anybody looking to veer away.
23
it was intentional, if you want to know my
24
opinion.
25
by One Penn Plaza on 34th Street, it flew
It didn't look like it It looked like
I saw it from when it started over here
16 1 2
directly into the side of the building.
3
THE DISPATCHER:
4
THE CALLER:
5
And then, you know, it
just took the top quarter of the building.
6
THE DISPATCHER:
7
THE CALLER:
8
THE DISPATCHER:
9
Okay.
there.
Okay, sir.
I mean, this is not cool. All right.
We're
We're taking care of it.
10
THE CALLER:
11
THE DISPATCHER:
Okay.
THE DISPATCHER:
Fire Department,
All right? Thank you.
12 13 14 15
408.
16
(Inaudible).
17
THE DISPATCHER:
18
We're there
already.
19 20
Yeah.
THE CALLER:
You there already,
right?
21
THE DISPATCHER:
Yeah, we're there.
THE DISPATCHER:
Fire Department,
22 23 24 25
408.
Where's the fire.
17
1 2 3
THE OPERATOR:
408, this is in regard
to the World Trade Center job.
4
THE DISPATCHER:
5
THE OPERATOR:
6
What about it? You have four people on
the 87th Floor also.
7
THE DISPATCHER:
8
THE OPERATOR:
9
.
Okay. Okay?
THE DISPATCHER:
Thank you.
THE DISPATCHER:
Fire Department,
10 11 12 13
408.
14
THE OPERATOR:
15
THE DISPATCHER:
16
THE CALLER:
17
we got a fire in the World Trade? THE DISPATCHER:
19
THE CALLER:
20
THE DISPATCHER:
21
THE CALLER:
22
THE DISPATCHER:
24 25
408?
Yeah.
Have you heard?
18
23
Yeah.
Right,
Yeah.
I'm right nearby it. Okay.
Okay? All right.
Thank
you. THE CALLER:
All right.
No problem.
18 1 2 3 4
THE DISPATCHER: 408.
5
Fire Department,
Where's the fire? THE CALLER:
The fire is 104th Floor,
6
World Trade Center.
7
hit by a plane, and we have a smoke condition up
8
here.
9 10
Our building has just been
It's getting progressively worse. THE DISPATCHER:
Okay.
What's your
phone number there, sir?
11
THE CALLER:
Phone number here is
12 13 14
THE DISPATCHER: there.
15 16
Okay, we need to know if
we should — THE DISPATCHER:
Just sit tight until
some firefighters come and get you.
19 20
We're
We're taking care of it. THE CALLER:
17 18
All right.
THE CALLER:
All right?
We are on the 104th
Floor.
21
THE DISPATCHER:
22
THE CALLER:
I understand that.
Okay.
Thank you.
23 24 25
THE DISPATCHER:
Fire Department,
19 1 2
408.
3
THE OPERATOR:
4
THE DISPATCHER:
5
THE OPERATOR:
6
We got people on the
THE DISPATCHER:
THE CALLER:
Hi.
THE DISPATCHER:
12
THE CALLER:
13
Please come right now.
14
THE DISPATCHER:
17
THE DISPATCHER:
100,
THE CALLER:
20
THE DISPATCHER:
northeast. All right.
Sir,
problem.
Sir, I'm on a cell phone. All right.
No
We'll get to you.
22
THE CALLER:
23
THE DISPATCHER:
25
What floor are you
what's your phone number there?
19
24
Right.
on? THE CALLER:
21
It's hard to talk, a
We're all overreacting.
16
18
It's
lot of smoke.
11
15
How you doing?
the Fire Department.
9 10
Yeah.
100th Floor northeast.
7 8
FD?
Please, immediately. They're on the way.
20 1 2 3
THE DISPATCHER:
408.
4
THE OPERATOR:
5
THE DISPATCHER:
6
THE OPERATOR:
7
Fire Department,
Hi, this is PD 179. Yeah. Notification of the
World Trade fire.
8
THE DISPATCHER:
9
THE OPERATOR:
Yeah, we got it. Thank you.
10 11 12
THE DISPATCHER:
Fire Department, I
13 14 15
408.
THE OPERATOR:
Yes.
I had a call for
the World Trade Center.
16
THE DISPATCHER:
17
THE OPERATOR:
Yeah. 106th Floor.
18
said the floor is on fire.
19
THE DISPATCHER:
20
THE OPERATOR:
21
THE DISPATCHER:
408.
24
THE DISPATCHER:
Yeah, EMS.
25
THE EMS DISPATCHER:
Okay. Your number?
22 23
The Port
The man
21 1 2
Authority called us.
3
through to you.
4
Center?
They said they couldn't get
Do you have the World Trade
5
THE DISPATCHER:
6
THE EMS DISPATCHER:
7
Dude, we are there. Roll everything
you've got, all right?.
8
THE DISPATCHER:
9
THE OPERATOR:
10
All right.
Yes.
THE DISPATCHER:
Bye.
THE DISPATCHER:
Fire Department,
11 12 13 14
408.
15
THE OPERATOR:
16
THE DISPATCHER:
17
THE'OPERATOR:
18
22
THE DISPATCHER:
25
On the One World
All right.
We're
there. THE OPERATOR:
24
Okay.
THE DISPATCHER:
21
23
Yeah.
Trade Center, the 89th Floor, smoke conditions.
19 20
Hi, this is 1539.
408.
Okay.
Thank you.
Fire Department,
Where's the fire? THE CALLER:
This is AFA Alarm
Company, calling with a commercial Class E,
22 1 2
assigned
3 4
THE DISPATCHER: second here.
Oh, man. What is the box number?
5
THE CALLER:
6
THE DISPATCHER:
7
THE CALLER:
8
THE DISPATCHER:
9
THE CALLER:
10 11
80. This is a Class E?
Yes. All right.
What's
THE CALLER:
It's 611 Broadway. I. '. THE DISPATCHER: The name of the business?
15
THE CALLER:
The name is Cable
Associates.
17 18
Terminal number?
the address?
13
16
Box 342.
THE DISPATCHER:
12
14
Hang on just one
THE DISPATCHER:
All right.
We're on
the way.
19
THE CALLER:
20
THE DISPATCHER: 408.
Okay, and you are?
21 22 23 24 25
THE DISPATCHER:
Fire Department,
408.
THE CALLER:
This is
Affiliated
23 1 2
Central.
3
be off line.
4 5
We're recording on Box No. 47.
THE DISPATCHER:
We'll
What is the address
of the building?
6
THE CALLER:
7
THE DISPATCHER:
46 Trinity Place. All right.
That's
8
because we just had a plane go right into the
9
World Trade Center.
10
All right?
So that's the
problem.
11
THE CALLER:
Okay.
12 13 14 15
THE DISPATCHER: 408.
Where's the fire?
16 17
THE OPERATOR:
THE DISPATCHER:
22 23 24 25
I'm receiving
Okay.
What have you
got?
20 21
Okay.
from the World Trade Center.
18 19
Fire Department,
THE OPERATOR: on fire.
Okay.
Lady said it's
It's the top floor. THE DISPATCHER:
Yeah.
We got it,
we're there. THE OPERATOR:
Okay.
Very well.
24 1 2 3 4
THE DISPATCHER: 408.
Where's the fire?
5
THE OPERATOR:
6
I got a call on the line.
7
THE DISPATCHER:
8
Fire Department,
FD 408?
World Trade.
Okay.
Caller, talk
to me.
9
THE CALLER:
10
World Trade Center.
11
water there.
12
A 747 crashed into the
There's no helicopters with
Man, the thing is burning.
THE DISPATCHER: I
13
building?
14 15
THE CALLER:
No, I'm just looking on
the television here. THE DISPATCHER:
16 17
care of it.
THE CALLER:
19
THE DISPATCHER: lady.
21
Yeah.
We're taking
We're there.
18
20
Are you in the • . ' •
Please send someone. We're there already
Hang the phone up. THE CALLER:
Okay.
22 23 24 25
THE DISPATCHER: 408.
Fire Department,
25 1 2 3
THE OPERATOR:
408.
(Inaudible) on
the World Trade.
4
THE DISPATCHER:
5
THE OPERATOR:
Yeah, we're there. Okay.
Thank you.
6 7 8 9
THE DISPATCHER:
Fire Department,
408.
10
THE CALLER:
Hi, this is June Warren.
11
I'm standing at 90 West Street, and I notice the
12
front part of this red van at the corner of
13
Albany and West Street is on fire.
14
same side of the street as your fire engine is on
15
It's on the
— volunteer — whatever station is.
16
THE DISPATCHER:
17
THE CALLER:
18
THE DISPATCHER:
19
THE CALLER:
Albany and West?
Yes, sir. It's a car on fire?
It's a red van, and it's
20
got fire coming out, and it's very close to the
21
exit.
22
THE DISPATCHER:
Okay.
Have you
23
looked up towards the top of the Trade Center
24
recently?
25
THE CALLER:
Yes, I know that, but —
26 1 2 3
THE DISPATCHER: it's from.
That's probably what
We will take care of it.
4
THE CALLER:
5
THE DISPATCHER:
6
take care of it.
But it was a little— Lady, lady.
We'll
Hang the phone up.
7 8 9
THE DISPATCHER:
10 11
THE CALLER:
Fire Department 408.
Yes, I'm calling from the
World Trade Center.
12
THE DISPATCHER:
Okay.
What floor are
I 13
you on?
14
THE CALLER:
15
can't get out.
16
went off now.
17 18
We are 82nd Floor.
The smoke is —
THE DISPATCHER:
We
the alarm just
All right.
We are on
the way.
19
THE CALLER:
Thank you.
20 21 22 23
THE DISPATCHER: 408.
24 25
Fire Department,
THE OPERATOR: please.
Okay, ma'am.
I have a lady on the line.
Hold on,
She is in
27 1 2
the building at the World Trade.
,3 4
THE DISPATCHER:
All right.
(Pause)
PD, are you there?
5
THE CALLER:
6
I'm across the street from the —
7
The World Trade Center.
THE DISPATCHER: Fire Department.
Lady, this is the
Talk to me.
THE CALLER:
I'm on 125 Cedar Street
10
across from the World Trade Center, with a small
11
little four year old.
12
I stay?
13 14
THE CALLER:
No.
THE DISPATCHER:
No, this is the
dispatcher in Central Park. THE CALLER:
Oh, Jesus Christ.
THE DISPATCHER:
22
THE OPERATOR:
24 25
I need
to know what's going on.
21
23
Are you Engine 1
across the street?
19 20
Okay, you're not in
the World Trade Center, correct?
17 18
Should
Should I go? THE DISPATCHER:
15 16
What should I do?
Listen, lady —
Ma'am, you have to calm
down. THE DISPATCHER: talk to the lady.
PD, stand by.
Let me
28 1 2
Lady, listen to me.
3
THE CALLER:
4
THE DISPATCHER:
5
listen, listen, listen.
6
THE CALLER:
I'm on -Listen, listen,
Okay? I lived through the last
7
one —
you got to tell me.
8
here.
Do I got to go to Brooklyn?
9
THE DISPATCHER:
10
okay?
11
about it.
12
Calm down,
If it's not in your building, don't worry
It's going to crash. I ' • . THE DISPATCHER: Okay. Go downstairs, okay?
15
THE CALLER:
16
THE DISPATCHER:
17
Listen.
THE CALLER:
13 14
I got a four year old
uptown.
18
Yeah. Start heading
Get on the subway uptown. THE OPERATOR:
Hello?
19 20 21
THE DISPATCHER:
22
THE OPERATOR:
23
408, this is 2177 with
regard to the World Trade Center.
24 25
Fire, 408.
THE DISPATCHER: me?
What have you got for
29 1 2
THE CALLER:
We got someone —
3
in the corner office on the 105th Floor.
4
don't know what to do.
5
Because we are -- we should be right on --
6
there's a lot of smoke coming in here.
7 8
All right.
THE CALLER: on.
11
of these vents.
Come on, guys.
12
(To Others at Scene) Come
Get some more boxes on top
THE DISPATCHER:
13
covered up, all right?
14
Just sit tight.
15
THE CALLER:
Okay.
Keep the vents
The fire is downstairs.
But the smoke is coming
16
in like it's going out of style here.
17
THE DISPATCHER:
I understand that.
Just sit tight.
19
THE CALLER:
20
THE DISPATCHER: a window.
Window or not? You may as well break
Break a window.
22
THE CALLER:
23
smoke, so the smoke is coming in.
24
worse and worse.
25
You're on
the 105th Floor?
10
21
We
Where's the fire?
THE DISPATCHER:
9
18
we're
We are right above the
THE DISPATCHER:
It's getting
I understand that.
30 1 2
We are taking care of it.
3 4
THE CALLER;
Can someone stay on the
phone with us.
5
THE DISPATCHER:
No, we can't, sir.
6
Somebody will get to you.
7
awhile before they will get to you.
It's going to be
9 10 11
THE DISPATCHER: 408.
12 13
THE OPERATOR:
408? I
THE DISPATCHER:
Yeah.
What about
it?
16
THE OPERATOR:
17
THE DISPATCHER:
18
PD 1613 at the
World Trade Center.
14 15
Fire Department,
An explosion. Yeah.
We got it.
We're there already.
19
THE OPERATOR:
All right.
20 21 22 23 24 25
THE DISPATCHER:
408.
Where's the
fire? THE CALLER: Trade Center.
The fire is at One World
31 1 2 3
THE DISPATCHER:
All right.
We're
there already. We are taking care of it.
4
THE CALLER:
5
Floor.
6
this whole room.
1
We are in the 104th
We are locked in a room with smoke in
THE DISPATCHER:
All right.
Take some
8
towels or stuff and stuff it underneath the
9
door. THE CALLER: (To Others at Scene) Wedge
10 11
some towels.
12 13
THE DISPATCHER:
All right.
They will
come up to you.
14 15 16 17
THE DISPATCHER: Where's the fire?
18 19
Fire Department 408.
THE OPERATOR:
408, Hi.
PD.
This is
1751.
20
THE DISPATCHER:
21
THE OPERATOR:
Yeah.
Okay, I just got a call
22
from a mail complainant on the 106th Floor of the
23
World Trade Center.
24 25
THE DISPATCHER: there.
All right. We're
We're taking care of it.
32 1 2
THE OPERATOR:
Okay.
3 4 5 6
THE DISPATCHER:
Fire Department,
408.
7
THE OPERATOR:
Okay, 408.
I'm 1430.
8
Be advised there is a female trapped on the 68th
9
Floor on the south side of the building.
10 11 12
THE DISPATCHER:
All right.
One World
Trade? THE OPERATOR:
13
Yeah, but she is at the 1 ' World Trade Center, and she got disconnected from
14
the call.
15
Hudson County, Jersey City, Operator 107 made the
16
call.
17
It came from Hudson County Jersey.
THE DISPATCHER:
We got it.
THE DISPATCHER:
Fire Department,
18 19 20 21
408.
22
23
THE OPERATOR:
Okay.
One World Trade
Center.
24
THE DISPATCHER:
25
THE OPERATOR:
Yeah.
Thanks.
We got it.
33 1 2 3 4 5 6
THE DISPATCHER: Fire Department, 408.
7 8
THE CALLER:
Yeah.
THE DISPATCHER:
THE CALLER: fire.
THE DISPATCHER:
14
THE CALLER:
I need to speak to
THE DISPATCHER:
What do you need to
know, lady?
18 19
What about it?
somebody in the —
16 17
What is this in
This is in regard to the
13
15
Can I please speak
regard to?
11 12
Fire department, 408.
to the public affairs office?
9 10
Fire Department 408.
THE CALLER:
First of all, please
don't call me lady like that.
20
THE DISPATCHER:
Ma'am, look, I just
21
had a plane crashed into the World Trade Center.
22
All right?
23
to know what you are looking for.
24
THE CALLER:
25
I'm a little busy right now.
I need
I'm looking for the
number of people that you have down there
34 1 2
working.
3
already —
4 5
THE DISPATCHER:
THE CALLER:
I'm calling from a news
organization.
8 9
THE DISPATCHER:
718-999-2000.
Call
headquarters.
10
THE CALLER:
11
THE DISPATCHER:
12
May I ask who you are
and where you are calling from?
6 7
I want to know how many people you
718 — 999-2000.
Call
headquarters.
13 14 15 16
THE DISPATCHER: 408.
Where's the fire?
17
THE OPERATOR:
18
THE DISPATCHER:
19 20 21 22 23
Fire Department,
information, PD.
Number, please? Just give me the
Don't worry about my number.
THE OPERATOR:
I was just trying to
get the number. THE DISPATCHER:
Give me the
information.
24
THE OPERATOR:
25
World Trade Center, sir.
Okay, sir.
In the
On the 106th Floor.
35
1 2
There's no injuries, but the people are trapped.
3
They don't have no air.
4 5
THE DISPATCHER:
We got it.
We got
THE DISPATCHER:
Fire Department,
it.
6 7 8 9
408.
Fire Department, 408.
10
THE CALLER:
11
THE DISPATCHER:
12
THE CALLER:
you that at the World Trade Center THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
18
THE CALLER:
19
THE OPERATOR: calls.
—
We got it.
Well, at the very — Fire Department.
Sir? There's like a hundred
They got it.
21
THE DISPATCHER:
22
THE CALLER:
23
THE DISPATCHER:
24
THE CALLER:
25
This is the
I was just trying to tell
15
20
Yeah.
Fire Department.
13 14
Hello?
Okay.
We got it.
Sir? What?
If you look at the top
right of the first building, there is somebody
36 1 2
waving something at the very top of the right --
3 4
THE DISPATCHER:
We're there already.
We're taking care of it.
5
THE CALLER:
All right.
All right.
6 7 8 9
THE DISPATCHER:
Fire Department,
408.
10
THE OPERATOR:
408, this is 1690.
We
11
just had a call.
12
a new explosion just happened at Two World Trade
13
Center on the 80th Floor.
The caller hung up, but he said
14
THE DISPATCHER:
15
THE OPERATOR:
Okay.
Thank you.
16 17 18 19
THE DISPATCHER:
THE CALLER:
21
Trade Center.
22
need any —
24 25
Fire
Department, 408.
20
23
408.
Hi.
I see the World
It just blew up.
Okay.
If you
anything. THE DISPATCHER:
Just be yourself.
37 1 2
THE DISPATCHER:
3
THE CALLER:
Fire Department 408.
Oh, hi.
I need the
4
spokesperson for the Fire Department.
5
trying to get some information on the World Trade
6
Center.
7 8
THE DISPATCHER:
Who am I speaking
to?
9 10
THE CALLER: Washington post.com.
I'm calling from This is (inaudible) Pino.
11
THE DISPATCHER:
12
THE CALLER:
718 —
13
718. ' I ' . ' THE DISPATCHER: 999 —
14
THE CALLER:
15
THE DISPATCHER:
16
THE CALLER:
17
We are
999. 2000.
2000.
Do you know who I
can speak with?
18
THE DISPATCHER:
19
teleprompts you get.
20
(inaudible. ) Okay?
21
THE CALLER:
Just work with the
You'll get the
Okay.
Thanks.
22 23 24 25
THE DISPATCHER:
408.
Fire Department,
38 1 2 3
THE CALLER:
THE DISPATCHER:
What's the box
number?
6
THE CALLER:
7
THE DISPATCHER:
8
THE CALLER:
9
THE DISPATCHER:
10 11
This is AFA Alarm
Company calling with a Class E assigned.
4 5
Yes.
THE CALLER:
190. Terminal number?
21. 175 Water?
Correct.
I'm sorry.
180
Water.
12
THE DISPATCHER:
180 Water.
15
THE DISPATCHER:
Fire Department 408.
16
THE OPERATOR:
17
THE DISPATCHER:
18
THE OPERATOR:
13 14
19
Hi, this the PD 1744. Yeah. We're getting a second
call over the air from division radio.
20
THE DISPATCHER:
21
THE OPERATOR:
Yeah. And they're saying it's
22
a second World Trade building on fire.
23
not saying a building number, but they're saying
24
a second.
25
They are
THE DISPATCHER: .Well, something just
39 1 2
blew.
3
THE OPERATOR:
4
THE DISPATCHER:
5
We're taking care of it.
6
THE OPERATOR:
Okay, so then you know. Yeah, we're there.
Okay.
Thank you.
7 8 9 10
THE DISPATCHER:
Fire Department,
408.
11
THE OPERATOR:
408.
12
THE DISPATCHER:
13
THE OPERATOR:
Yeah. I. You have a call of
14
fire.
15
THE DISPATCHER:
16
THE OPERATOR:
17
and West.
18
parking lot.
19 20
25
Vesey and Park?
Vesey
Vesey Street and Park
Place? THE OPERATOR: said?
23 24
Where?
I think it's a police car in the
THE DISPATCHER:
21 22
PD 1125.
Vesey and West. THE. DISPATCHER:
there.
Is that Park Place, she
All right.
We're
40 1 2 3
THE DISPATCHER:
4
THE CALLER:
5
THE DISPATCHER:
6
THE CALLER:
Fire Department 408.
FD? Yeah.
Yeah, I'm on the 106th
7
Floor of the Trade Center.
8
hundred people up there, a smoke condition
9
getting worse.
The fire looks to be below us.
10
THE DISPATCHER:
11
THE CALLER:
12
us out of here so we can go up. THE DISPATCHER:
14
THE CALLER:
15
THE DISPATCHER:
16
THE CALLER:
Stay where you are.
Stay where we are? Stay where you are.
Should we break a window
or crack a window open?
18 19
Yeah.
We need someone to lead
13
17
We have about a
THE DISPATCHER:
Just stay where you
are.
20
THE CALLER:
Stay where we are.
21
on the 106th Floor on the north side of the
22
building.
23 24 25
THE DISPATCHER:
Okay.
We're
41 1 2 3
THE DISPATCHER: 408.
Fire Department, 408.
4
THE OPERATOR:
5
THE DISPATCHER:
6
THE OPERATOR:
7
from World Trade Center.
408?
THE DISPATCHER:
9
THE OPERATOR:
What have you got?
Where? The 100th Floor.
She
said a bomb —
11 12
PD 1678.
I have another call
'8
10
Fire Department,
THE DISPATCHER:
We're there.
We're
taking care of it.
13
THE OPERATOR:
14
THE DISPATCHER:
All right.
16
THE DISPATCHER:
Fire Department 408.
17
THE OPERATOR:
Okay.
15
18
calling.
19 20
Hi, 408.
It's
AFA
I have an assigned Class E. THE DISPATCHER:
What's the box
number?
21
THE CALLER:
22
THE DISPATCHER:
23
THE CALLER:
24
THE DISPATCHER:
25
THE CALLER:
95. Terminal number?
10. What's the address?
100 Church Street.
42 1 2
THE DISPATCHER:
Okay.
Listen.
3
Anything that comes in down that way, all right,
4
I would suggest disregarding it, the reason being
5
is we just had something happen at the World
6
Trade Center.
7
THE CALLER:
8
THE DISPATCHER:
9
Yes, a plane crash. A plane crash or an
explosion.
10
THE CALLER:
Yeah, a plane crash,
11
but not everybody in here knows what area is what
12
over there.
We don't have a map in front of us.
13
THE DISPATCHER:
14
THE CALLER:
Right.
All right.
And I don't know if they
15
are going to let us -- I'll speak to the
16
management.
17
THE DISPATCHER:
18
THE CALLER:
19
THE DISPATCHER:
All right.
THE DISPATCHER:
Fire Department,
20
Okay.
All right? Take
care.
21 22 23 24 25
408.
Where's the fire? THE CALLER:
The World Trade Center.
43 1 2
Help, please.
3
building.
4 5
It went inside of the Trade tower
THE DISPATCHER:
Are
you hurt?
6
THE CALLER:
7
THE DISPATCHER:
8
Are you okay?
there.
(Inaudible). All right.
We're
We're taking care of it.
9 10 11 12
THE DISPATCHER: 408.
13 14
Fire Department,
THE OPERATOR:
408, he hung up.
Another plane into the World Trade Center.
15
THE DISPATCHER:
Okay.
THE DISPATCHER:
Fire Department,
16 17 18 19
408.
20 21
THE CALLER: don't believe this.
22 23 24 25
A plane crashed into — I
THE DISPATCHER:
We got it.
We're
there. THE OPERATOR: she in any danger.
She wants to know if
44 1 2 3
THE DISPATCHER:
Well, where is she in
the building?
4
THE CALLER:
5
THE DISPATCHER:
6
I'm at 125 Maiden Lane. So you
are over on the other side of Broadway, right?
7
THE CALLER:
8
THE DISPATCHER:
9
side or the west side?
10
THE CALLER:
11
All right.
Yeah, I guess. Are you on the east
I guess —
I just want to
know what we should do.
12
THE DISPATCHER:
13
right?
14
worry about it.
15
Sit tight.
All
The fire is not in your building.
THE CALLER:
Don't
Okay.
16 17 18 19
THE DISPATCHER:
Fire Department,
408.
20
THE OPERATOR:
Yes.
I have two
21
employees stuck on the 86th Floor.
22
access to the stairwell or to the elevator.
23
They're at Suite •B^Bof the World Trade Center.
24 25
THE DISPATCHER: 1?
They have no
What building, No.
1 2
THE OPERATOR:
3
Center.
4
hard time breathing.
5
phone a second ago.
6 7
One World Trade
There's smoke, and they are having a I was able to reach them by
THE DISPATCHER:
All right.
We're on
the way.
8
THE OPERATOR:
Okay.
9 10 11 12
THE DISPATCHER:
Fire Department,
408. ! . Yes, sir.
13
THE OPERATOR:
14
someone in the World Trade Center.
15
Hudson County.
16
THE DISPATCHER:
17
THE OPERATOR:
18
the floors, 106th Floor, west side.
I have This is 911,
Right.
He's stuck on one of He has a
19 20 21 22 23 24 25
THE DISPATCHER:
All right.
Talk to
me, sir. THE OPERATOR:
Talk to the fireman.
Talk to him. THE DISPATCHER: Fire Department.
Yeah, this is the
46 1 2 3
THE OPERATOR:
Can I disconnect
so you can hear him?
4
THE DISPATCHER:
5
him.
6
Thanks.
Yeah, I can hear
Hudson County/ you can disconnect.
7
THE OPERATOR:
8
THE DISPATCHER:
9
Okay.
Hello? Yeah, this is Fire
Department.
10
THE OPERATOR:
11
THE DISPATCHER:
12
THE OPERATOR:
13
talking to you.
14
on the 106th Floor.
15
Yes. Talk to me. The operator was
She said that the guy was stuck
THE DISPATCHER:
We got it.
THE DISPATCHER:
Good morning,
16 17 18 19
Manhattan dispatcher.
20 21 22
THE CALLER: truck.
Dispatch?
This is 12
Do you want us to respond? THE DISPATCHER:
Hang on.
(Dispatcher
23
to Second Person) What do you got for 12 truck?
24
(Dispatcher to Caller) All right.
25
we got something for you, we'll send you.
Sit tight.
If
47 1 2
THE CALLER:
Okay.
3
THE DISPATCHER:
All right.
THE DISPATCHER:
Fire Department,
4 5 6 7
408.
Where's the fire?
8 9 10
THE CALLER: Center.
I'm on the 89th Floor.
What should I
do, go down or sit tight?
11 12
Yes, One World Trade
THE DISPATCHER:
Sit tight till
somebody comes and gets you.
13
THE CALLER:
14
THE DISPATCHER:
15
THE CALLER:
Okay?
Okay.
I'm in<
Okay.
Thank you.
16 17 18 19
THE DISPATCHER:
Fire Department,
408.
20
THE CALLER:
Yes, this is AFA Alarm
21
Company calling with a commercial water flow
22
(inaudible).
23 24 25
THE DISPATCHER: number? THE CALLER:
106.
What's the box
48 1 2
THE DISPATCHER:
3
THE CALLER:
4
THE DISPATCHER:
5
THE CALLER:
6
THE DISPATCHER:
We're on the way.
THE DISPATCHER:
Fire, Manhattan,
Terminal number?
6. The address?
45 Park Place.
7 8 9 10 11
408. THE OPERATOR:
Hi.
This is PD 1792.
12
I had a call on the line from cell phone from the
13
World Trade Center.
14
THE DISPATCHER:
15
THE OPERATOR:
Yeah.
She stated she's in a
16
wheelchair, and she is stuck, and everybody has
17
left, but they left her there.
18
THE DISPATCHER:
19
THE OPERATOR:
Where is she? Okay, she's on the 68th
20
Floor on the south side of the building. All she
21
left me with was her cell number.
22 23
THE DISPATCHER:
All right.
We will
get to that.
24
THE OPERATOR:
25
THE DISPATCHER:
You want her cell? That's all right.
49 1 2 3 4
THE DISPATCHER:
5
THE OPERATOR:
6
408?
THE DISPATCHER:
8
caller.
9
please.
Let me talk to the
Caller, talk to the Fire Department,
10
THE CALLER:
11
THE DISPATCHER:
12
THE CALLER:
Hello? Yeah.
Is this the Fire I '
Department?
14 15
There is a call
on the line at —
7
13
Department 408.
THE DISPATCHER:
This is the Fire
Department.
16
THE CALLER:
I'm on 73 in Building 2.
17
THE DISPATCHER:
18
THE CALLER:
Right.
I'm afraid to evacuate,
19
because there is debris, and there's smoke in
20
here.
21
an hour or two.
22
you doing about the 73rd floor?
23
afraid to evacuate, because there is debris out
24
in the --
25
I've got a mask.
I mean, I can last maybe
I just don't know -- what are
THE DISPATCHER:
I mean, I'm
All right.
Just sit
50 1 2
tight.
3 4
THE CALLER:
THE DISPATCHER:
THE CALLER:
13
Okay, I'm on 73.
THE DISPATCHER:
Just sit tight.
THE CALLER: note?
Okay.
I'm in the north — THE DISPATCHER:
I'm in a (inaudible.) Half the firefighters
in the city are on their way over.
15
to you as soon as they can.
17
THE CALLER: just to stay there?
THE DISPATCHER:
19
THE CALLER:
21
I keep getting explosions
THE DISPATCHER: to stay where you are.
23
THE CALLER:
25
Stay there.
all over the place.
22
24
They will get
Do you think it's safer
18
20
We
Can you make a
14
16
I think
will get to you as soon as we can.
11 12
We will
I'm the only person here.
9 10
Sit tight.
get to you as soon as we can.
7 8
Sit tight is best,
right?
5 6
Okay?
Sir, your best bet is
Right.
51 1 2 3
THE DISPATCHER: 408.
Fire Department, 408.
4 5
Fire Department,
THE CALLER:
Yes.
Good morning,
officer.
6
THE DISPATCHER:
7
THE CALLER:
Talk to me, sir.
I'm overlooking the World
8
Trade Center.
9
small building about ten stories high.
I looked over at the 5.
10
THE DISPATCHER:
11
THE CALLER:
That's a
Yeah.
And some of the lit
12
debris has landed on the roof, and it's still
13
smoking.
14
THE DISPATCHER:
15
THE CALLER:
16
THE DISPATCHER:
THE CALLER: Church Street.
THE DISPATCHER:
22
THE CALLER:
24 25
We're
That's the part facing .
21
23
No problem:
taking care of it.
19 20
And it looks like it's
burning.
17 18
Okay.
luck.
Okay.
No problem.
Okay, officer.
Good
52 1 2 3
THE DISPATCHER: 408.
4 5
Fire Department,
THE OPERATOR:
408.
PD 1513.
Just
notifying on World Trade Center again.
6
THE DISPATCHER:
Okay, no problem.
THE DISPATCHER:
Fire Department,
7 8 9 10
408.
11
THE CALLER:
12
THE DISPATCHER:
13
THE CALLER:
14
THE DISPATCHER:
15
Fire Department.
16 17
World Trade Center.
18
82nd Floor.
19
smoke here.
21
Yes.
We can't get out.
This is the
There is a lot of
Okay.
Just sit
They're on their way. THE CALLER:
23
THE DISPATCHER:
25
Yes.
I'm in Building 1, on the
22
24
Hello?
I'm calling from the
THE DISPATCHER: tight.
Fire Department.
Talk to me.
THE CALLER:
20
We can't get out.
I've called before. Okay.
are on the way. THE CALLER:
All right.
Sit tight.
We
53 1 2 3 4
THE DISPATCHER:
5
THE CALLER:
Fire Department, 408
Yes, we're at Broadway
and 9th Street, and we're trying to get some evacuation information. THE DISPATCHER: 9
I got it.
You're at Broadway --
You are at Broadway and 9th?
10
THE CALLER:
11
there will be more plane crashes.
12
know —
13
Yeah, and we are afraid
is there an emergency? THE DISPATCHER:
Just sit tight where
14
you are, all right?
15
World Trade Center right now.
It looks like it's just the Just sit tight.
16
THE CALLER:
17
else we can call for information?
18 19
Okay.
THE DISPATCHER: the information.
20
We don't
Is there someone
Sir, I'm giving you
Sit tight where you are.
THE CALLER:
Okay.
Thanks.
21 22 23 24 25
THE DISPATCHER: 408. THE CALLER:
Fire Department,
54 1 2 3
THE DISPATCHER: 408.
4
THE OPERATOR:
5
THE CALLER:
6
tight.
All right.
Sit
Stay where you are. THE CALLER:
10
Come on, big guys.
THE DISPATCHER:
They're on the way,
sir.
12
THE CALLER:
13
THE DISPATCHER:
14
1410.
We are in the 105th
THE DISPATCHER:
9
11
408.
Floor.
7 8
Fire Department,
can hang up now.
15
Oh, man. Just sit tight.
Just sit tight.
THE CALLER:
All right, all right.
16 17 18 19
THE DISPATCHER: 408.
20
THE CALLER:
21
THE DISPATCHER:
22
What? Fire Department,
408.
23
THE CALLER:
24
THE DISPATCHER:
25
Fire Department,
Department.
Talk to me.
Down there. It's the Fire -«;..
You
55 1 2
THE CALLER:
3
THE DISPATCHER:
4
THE CALLER:
6
co-workers.
7
World Trade Center.
8
He's stuck in an elevator in the
What floor is he
stuck on? THE CALLER:
I have no idea.
I can
give you his cell phone number.
12 13
I have one of my
THE DISPATCHER:
10 11
Fire Department,
408.
5
9
Fire Department.
THE DISPATCHER: him.
14
They will get to
Okay? THE CALLER:
Okay.
15 16 17 18
THE DISPATCHER: 408.
Fire Department,
Where's the fire?
19
THE OPERATOR:
20
THE DISPATCHER:
21
THE OPERATOR:
FD 408? Yeah. This is 1530.
We have
22
a call for about 100 to 200 people on the 106th
23
Floor.
24 25
THE DISPATCHER: We're on the way.
Yeah, we got it.
56 1 2
THE OPERATOR:
Thank you, sir.
3 4 5
THE DISPATCHER:
6
THE CALLER:
7
Good morning.
THE DISPATCHER:
9
THE CALLER: alarm in Manhattan.
THE DISPATCHER:
12
THE CALLER:
13
THE DISPATCHER: 7?
THE CALLER:
19 20 21 22
Box number is 4327. Terminal
That would be
THE DISPATCHER:
All right, it's 432,
Terminal 7? THE CALLER:
They said box/terminal,
and it's 43-27. THE DISPATCHER:
Okay.
That's what I
want to hear.
23
THE CALLER:
24
THE DISPATCHER:
25
All right.
(inaudible. ) Penn Plaza.
17 18
Box number.
What's the address?
15 16
Yeah.
I have a commercial fire
11
14
This is
Jessica with ADP Security Services.
8
10
Manhattan fire, 408.
Manhattan Plaza?
Okay. That's one Chase
57 1 2
THE CALLER:
3
THE DISPATCHER:
4
Yes. All right.
(887)
735-1397?
5
THE CALLER:
6
THE DISPATCHER:
Yes. Okay.
Are you guys
7
aware that we just had a plane crash into the
8
World Trade Center?
9 10
THE CALLER:
They saw something at the
Bank of New York.
11
THE DISPATCHER:
12
THE CALLER:
13
I didn't know it was the I
same one.
14 15
We just had —
THE DISPATCHER:
It's maybe a block or
two away.
16
THE CALLER:
Okay.
17 18 19
THE DISPATCHER:
20
THE OPERATOR:
21
THE DISPATCHER:
22
Fire Department 408. Hi, FD? Yeah.
It's the Fire
Department.
23
THE OPERATOR:
24
THE DISPATCHER:
25
THE CALLER:
Okay, I'm 1751. Yeah.
Okay.
I've got a
58 1 2
second —
3
hitting Two World Trade Center.
well, I had numerous calls on this bomb
4
THE DISPATCHER:
5
THE OPERATOR:
6
Okay.
Okay.
What's your
number?
7
THE DISPATCHER:
408.
THE DISPATCHER:
Fire Department,
8 9 10 11
408.
12 13
THE OPERATOR:
Okay.
on the 89th Floor.
14
THE DISPATCHER:
15
THE OPERATOR:
16
THE DISPATCHER:
17
THE OPERATOR:
18
THE CALLER:
20
THE DISPATCHER: sit tight.
22 23
What building? One World Trade. One World Trade? Uh-huh.
What is your
number?
19
21
It's Roomj
All right, sir.
Just
What suite are you in again? THE CALLER: ^HB Is the fire coming
down?
24
THE DISPATCHER:
25
THE OPERATOR:
Just sit tight.
What is your number,
59 1 2
FD?
3 4 5 6
THE DISPATCHER:
408.
7
THE OPERATOR:
8
THE CALLER:
9
THE DISPATCHER:
10
13
408. Hello.
THE CALLER:
15
THE DISPATCHER:
18
Yes? What office are you
in? THE CALLER: (inaudible.)
The second airplane fly—
inside to the trade.
19
THE DISPATCHER:
20
THE CALLER:
Where are'you?
On 43rd and First Avenue,
21
and it's quite special.
22
not something -- (inaudible. )
23 24 25
Fire Department.
We're sitting in the roof of World Trade. I THE DISPATCHER: Yeah. THE CALLER:
17
This is the Fire
Okay.
14
16
Go ahead, sir.
Department.
11 12
Fire Department,
It's terrorist.
THE DISPATCHER:
Okay.
It's
60 1 2 3
THE DISPATCHER:
Fire Department,
408.
4
THE CALLER:
5
Building No. 2.
6
condition.
82nd Floor, Stairway C
Very, very heavy smoke
Stairwells are locked.
7
THE DISPATCHER:
8
your office and stay in your office.
9
THE CALLER:
10
downstairs if you can.
12
THE CALLER:
13
Okay.
Try to get
All right? We can only get to 78,
and then the doors are locked.
14 15
Get back in
Our office exploded.
THE DISPATCHER:
11
Okay.
THE DISPATCHER:
Okay.
Sit tight
there then.
16
THE CALLER:
17
THE DISPATCHER:
All right.
THE DISPATCHER:
Fire Department,
Okay.
18 19 20 21 22
408. THE CALLER:
This is QfJ 80th Floor
23
of Two World Trade Center.
24
THE DISPATCHER:
25
THE CALLER:
Yeah.
Where it's —
it's — we
61
1 2
• are stuck in all the —
we can't get out.
3
THE DISPATCHER:
4
THE CALLER:
5
THE DISPATCHER:
6
.•
All right.
It's blocked. Just sit tight.
where you are.
7
THE CALLER:
Right now we are trying
8
to break the windows, because the smoke is
9
killing us.
10 11
Stay
THE DISPATCHER:
All right.
Just stay
where you are.
12 13
We are on the 80th Floor. I . THE DISPATCHER: Okay. Stay there.
14
THE SECOND CALLER: jff§ he' s telling
15
THE CALLER:
you to stay where you are.
16 17
Hi. call.
Should I stay on the phone with you guys?
18
THE DISPATCHER:
19
to stay there.
20
can.
21 22
-I picked this up on a conference
No.
We'll get to them as soon as we
THE SECOND CALLER: a favor.
Just tell them
Okay. iffjj do me
If you can dial out obviously, right?
23
THE CALLER:
Yes.
24
THE CALLER:
Take my number down.
25
THE DISPATCHER:
All right.
I'm
62 1 2
disconnecting, PD.
3 4 5 6
THE DISPATCHER:
Fire Department,
408.
7
THE CALLER:
Yes, I'm in One World
8
Trade Center on the 64th Floor.
9
whether to stay on the floor or go down the
10
I-don't know
stairs.
11
THE DISPATCHER:
12
somebody comes to get you.
13
THE CALLER:
Just stay there until
Okay.
Thank you.
14 15 16 17
THE DISPATCHER: 408.
18
THE CALLER:
19
with ADT.
20
Trade Center.
Yes, I'm Jim (Inaudible.)
The reason I'm calling is the World
21
THE DISPATCHER:
22
THE CALLER:
23 24 25
Fire Department,
Yeah.
Do you want us to call
the trouble signal in and stuff like that? THE DISPATCHER: something going on.
No, we know there is
Don't call us for nothing.
63
1 2
THE CALLER:
3
THE DISPATCHER: All right? Because
Okay.
4
we are taking —
5
from the civilians.
6
something going on there.
7
trying to take care of it as best we can.
8
off on all alarms to the World Trade Center.
9 10
we're getting all these calls All right.
THE CALLER:
We know there ±s
We're there.
Okay.
We're
All right.
Hold
Thank
you.
11 12 13
THE DISPATCHER:
14
THE OPERATOR:
15
THE CALLER:
408. Sir, go ahead.
Yeah.
Okay, there is
16
people trapped in a restaurant in the World Trade
17
Center.
It's Greenhouse Restaurant.
18
THE DISPATCHER:
19
THE CALLER:
20
THE DISPATCHER:
21
THE CALLER:
22
25
What floor?
(Inaudible.) —
escape.
What floor?
The plaza level in the
World Trade 1.
23 24
Okay.
THE DISPATCHER:
That's down near the
ground? THE CALLER:
Yeah.
64 1 2 3
THE DISPATCHER: worry about it.
4
All right.
Don't
We will take care of it.
THE CALLER:
Okay.
5 6 7 8
THE DISPATCHER: 408.
Fire Department,
Where's the fire?
9
THE CALLER:
There is no fire.
10
at 131 Duane (inaudible.) Restaurant.
11
to evacuate where we are?
12
THE DISPATCHER:
13
THE CALLER:
14
to do?
We're
Do we need
Sit tight.
Is there anything we need
We're in a restaurant?
15
THE DISPATCHER:
16
THE CALLER:
Just site tight.
Okay.
17 18 19
THE DISPATCHER:
20
THE CALLER:
21
William from Star Fire.
22
if —
23
Manhattan.
Good morning.
This is
I'm calling to find out
are your phone lines up okay? THE DISPATCHER:
Yeah, do you realize
24
what's going on? What are you —
25
THE CALLER:
Excuse me?
65 1 2 3
THE DISPATCHER:
crash into the World Trade Center.
4 5
We just had a plane
THE CALLER:
Yeah, yeah.
I'm looking
at it on TV.
6
THE DISPATCHER:
7
load of —
8
right now.
9
We are getting a shit
we are overloaded with phone calls
THE CALLER:
Okay.
All right.
10 11 12
THE DISPATCHER:
13
THE OPERATOR:
Citywide, 408. Yeah, this is
14
notification desk, Boyle<
15
recall, and can you make the announcement that we
16
are calling in all available members from home by
17
the orders of the chief of operations.
18
THE DISPATCHER:
19
THE CALLER:
We are at total
Okay.
Okay.
No problem.
Thank you.
20 21 22
THE DISPATCHER:
23
THE CALLER:
Fire Department, 408.
Yes, hi.
We're on 11
24
Broadway.
25
pretty close to the fire, about two or three
We're on the 12th Floor.
We are
66 1 2
blocks.
3
the building.
4 5
We want to know if we should evacuate
THE DISPATCHER:
Just sit tight until
told otherwise.
6
THE CALLER:
7
THE DISPATCHER:
All right.
10
THE DISPATCHER:
Dispatcher.
11
THE CALLER:
Okay.
Thank you.
8 9
12
My name is the Jimmy
Lanza with 43 truck, but I'm home.
Is there --
13
THE DISPATCHER:
14
THE CALLER:
15
THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
You got it.
THE DISPATCHER:
Fire Department,
Come on in.
Go to work? Go to work.
Okay.
Thank you.
18 19 20 21
408.
22
THE OPERATOR:
23
THE DISPATCHER:
24
THE OPERATOR:
25
a gentleman.
408, this is 1162. Yeah. I just had a call from
He said that they were trapped on
67 1 2
the 103rd Floor.
3
THE DISPATCHER:
4
THE OPERATOR:
5
What building? In Building 2, Two
World Trade. THE DISPATCHER: THE OPERATOR:
Okay. And he said there were
about 75 to a hundred people that were trapped in 9
the stairwell at that location also.
10
THE DISPATCHER:
11
THE OPERATOR:
12
All right. He said that he was in
13
a room on the 103rd Floor, and that there were a . 1 ' lot of people in the stairwell, said that the
14
doors were hot, and that the stairwell it was
15
also full of smoke.
16
THE DISPATCHER:
Okay.
No problem.
THE DISPATCHER:
Fire Department,
17 18 19 20
408.
21
THE CALLER:
Okay.
We were just in
22
contact with people who were trapped on the 106th
23
Floor of the Building 1.
24 25
THE DISPATCHER: it.
We are trying to get —
Okay.
We know about
68 1 2 3
THE CALLER:
I know.
with smoke.
4
THE DISPATCHER:
5
THE CALLER:
6
They want to know should
THE DISPATCHER: tight.
9 10
I understand.
they break a window.
7 8
It's filling
Tell them to sit
Don't do nothing till they get up there. THE CALLER:
Don't do anything.
Don't
break a window?
11
THE DISPATCHER:
12
THE CALLER:
Right.
Okay.
Thank you.
13 14 15
THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
THE CALLER:
24 25
Just go to your own
I'm 54 engine.
We got a
couple of guys here all right.
22 23
Guys
firehouse and sit tight.
20 21
Yeah, dispatcher.
on recall, where do you want us to go?
18 19
Dispatcher.
THE DISPATCHER:
All right.
tight. THE CALLER:
All right.
Bye.
Just sit
69 1 2 3 4
THE DISPATCHER:
Fire Department,
408.
5
THE CALLER:
Yes, hi.
My name is
6
Wayne Goldstein.
7
the 90th Floor of Two World Trade Center.
I'm in contact with people on
8
THE DISPATCHER:
9
THE CALLER:
Right.
They're looking for
10
information on whether they should go down the
11
stairwell.
12
THE DISPATCHER:
Tell them to stay
I 13
where they are.
14
THE CALLER:
Okay.
Is there a way to
15
check back or is there any way for them to get
16
instruction up there?
17 18
THE DISPATCHER:
Just tell them to
stay where they are for now.
19
THE CALLER:
Okay.
20 21 22
THE DISPATCHER:
23
THE CALLER:
24
Park City.
25
vacate the building.
Manhattan fire, 408.
Hi, I live in Battery
Our doorman suggested that everybody Is that what you are
70
1
2
recommending?
3
THE DISPATCHER:
We are not
4
recommending anything unless you are in that
5
building that's been affected.
6
you are.
7
THE CALLER:
Just stay where
Okay.
8
9 10
11
THE DISPATCHER:
408.
12
THE CALLER:
13
couple of times.
14
World Trade.
Yes, sir.
THE DISPATCHER:
16
THE CALLER: dense.
18 19
I've called a
I'm on the 88th Floor of Two
15
17
Fire Department,
Okay, sir.
The smoke is getting more
It's getting hotter. THE DISPATCHER:
Okay.
Just sit
tight.
20
THE CALLER:
21
some direction?
22
down?
23
Can you at least give us
Does it make sense to go up or
THE DISPATCHER:
24
are.
25
are.
Don't go anywhere.
Just stay where you Just stay where you
71 1 2 3
THE CALLER: windows?
4 5
And what about breaking
THE DISPATCHER:
That's up to you.
Just stay where you are.
6
THE CALLER:
Why would —
7
point where you would break a window?
8
THE DISPATCHER:
9
fireman.
Sir, I'm not a
I'm just telling these guys where to
10
go.
Just stay where you are.
11
break a window, break a window.
12
And what — 1 THE DISPATCHER: Just sit tight. We'll get to you as fast as we can.
15 16
THE CALLER:
Okay.
Can you hold one
second, please?
17 18
If you got to
THE CALLER:
13 14
there's a
SECOND PERSON:
Hello?
Who am I
speaking to?
19
THE DISPATCHER:
This is the New York
20
City Fire Department dispatcher.
21
THE CALLER:
Okay, sir.
We are in the Two World
22
Trade, as the gentleman said.
23
Floor.
24
THE DISPATCHER:
25
THE CALLER:
We are on the 88th
Right.
As far away from where we
72 1
2
think the plane hit the building?
3
THE DISPATCHER:
4
THE CALLER:
5
THE DISPATCHER: .
8 9
Okay?
THE CALLER:
Right.
Two World Trade.
Sir, the smoke is getting worse here. We have several people here, okay?
10
pregnant woman here and so on.
11
getting worse.
12
best as we can.
13 14
We have a
The smoke is
We are huddled into the corner as
THE DISPATCHER: you is sit tight.
15 16
We are o n — we
are on the northwest corner of the 88th Floor.
6 7
Right.
Sir, all I can tell
All right?
THE CALLER:
Can you give us some
instruction and —
17
THE DISPATCHER:
All I can tell you is
18
to sit tight, all right, because I got almost
19
every fireman in the city coming out to help
20
you.
21
THE CALLER:
I understand.
22
THE DISPATCHER:
They're coming. All
23
I can tell you is sit tight until somebody leads
24
you out of there.
25
THE CALLER:
Okay.
All right.
We
73 1 2
should know --
3
THE DISPATCHER:
4
THE CALLER:
5
you off the phone.
6
instruction.
7
Sir, we are not letting
You've got to —
THE DISPATCHER:
8
stay where you are.
9
Don't leave your office.
10
Just sit tight.
we need some
I'm telling you to
Don't leave your floor. Stay where you are.
I'm hanging up.
11 12 13
THE DISPATCHER:
14
THE CALLER:
15
the 103rd Floor,
16
please.
Yeah.
17
THE DISPATCHER:
18
THE CALLER:
19
THE DISPATCHER:
20
We're trapped on
What building?
Building 2. All right.
We're on
the way.
21
THE CALLER:
How long?
22
another guy in an office.
23
window.
24
the stairway.
25
408.
I'm here with
We busted out the
It's 75 to a hundred people trapped in
THE DISPATCHER:
All right.
We'll get
74 1 2
to you as soon as we can.
3
THE CALLER:
All right.
4
door closed in the office.
5
busted out two windows.
6 7
THE DISPATCHER: there.
8
I got the
I got it blocked.
Fine.
Just stay.,
We will get to you as soon as we can. THE CALLER:
Please hurry.
9 10 11 12
THE DISPATCHER: 408.
13 14
THE OPERATOR:
THE DISPATCHER:
16
THE OPERATOR:
17
THE CALLER:
Yes. You're on the line?
Hello, I got a group of
about 20 people.
19
THE DISPATCHER:
20
THE CALLER:
of the .World Trade Center.
22
THE DISPATCHER:
23
THE CALLER:
24
THE DISPATCHER: are.
Right.
We're on the 88th Floor
21
25
Yes, I'm PD 2183,
regarding the World Trade Center.
15
18
Fire Department,
Just sit tight.
Okay, this is — Just stay where you
I
75 1 2 3
THE CALLER:
THE DISPATCHER: sir.
THE OPERATOR:
10
Yes, sir.
He said
keep —
8 9
I understand that,
Just stay where you are.
6 7
The smoke is
getting real bad.
4 5
All right.
THE CALLER:
What about breaking a
window? THE DISPATCHER:
If you feel you have
11
to break a window, go ahead and do it, but just
12
stay where you are.
13 14 15
THE CALLER: smoke to us?
THE DISPATCHER:
16
are, all right?
17
you as soon as we can.
18
THE CALLER:
19 20
I Doesn't that draw the
Just stay where you
There will be someone up to get
All right.
We are in the
northwest corner, about 20 people. THE DISPATCHER:
All right.
23
THE DISPATCHER:
Department 408.
24
THE OPERATOR:
21 22
25
408, I have some caller
states they are in the elevator.
76 1 2
THE DISPATCHER:
3
THE CALLER:
Stuck in the elevator.
4
THE CALLER:
We're on the 84th Floor.
5
THE DISPATCHER:
6
THE CALLER:
8
THE DISPATCHER:
There's smoke all over.
THE CALLER:
13
THE OPERATOR:
They're coming. What floor are you on,
ma'am?
15
THE CALLER:
16
THE DISPATCHER:
17
THE CALLER:
18
THE DISPATCHER:
19
THE CALLER:
20
THE DISPATCHER:
21
They're on the way up,
22
THE CALLER:
Where are they? They're coming.
What? They're coming.
Where are they? They're downstairs.
Do you want us to come
down?
24 25
Just
send somebody. THE DISPATCHER:
23
What building are you
I can't hear you.
12
14
What
in?
10 11
Okay.
building?
7
9
They're what?
THE DISPATCHER:
are.
Just stay where you
77 1 2 3 4 5
THE DISPATCHER:
THE OPERATOR:
7
THE DISPATCHER:
8
THE OPERATOR: 35.
408, I'm 8617. Yeah. Okay.
THE DISPATCHER:
11
THE OPERATOR:
Where? At 405 Lexington
Avenue.
I 13 14
We have a male
His leg is trapped in a door.
10
12
I'm
Manhattan 408.
6
9
Yeah, EMS.
THE DISPATCHER:
. All right.
What
floor?
15
THE OPERATOR:
16
doors.
17
scene.
18
It just says revolving
It don't say what floor, but we're on the
THE DISPATCHER:
We're on the way.
THE DISPATCHER:
Fire Department,
19 20 21 22 23
408.
THE CALLER:
Yes, there was a bombing
24
in the World Trade Center.
25
THE DISPATCHER:
Okay.
What else do
78 1 2
you want to tell me?
3
THE CALLER:
In both buildings, a
4
plane crashed in the second one, and a bomb blew
5
up in the first one.
6
THE DISPATCHER:
7
THE CALLER:
Okay.
And there's police cars
8
and an ambulance over there, but they don't have
9
fire trucks yet.
10
THE DISPATCHER:
11
THE CALLER:
12
THE DISPATCHER:
13
THE CALLER:
We're there, sir.
Oh, you're there? Yes.
All right.
14 15 16 17
THE DISPATCHER:
Fire Department,
408.
18
THE CALLER:
Hi, we located directly
19
across from the World Trade Center towers, and we
20
saw everything (inaudible.)
21 22
THE DISPATCHER:
Just sit tight,
okay?
23
THE CALLER:
24
THE DISPATCHER:
25
THE CALLER:
You want our names? That's all right.
Do we need to evacuate?
79 1 2 3
THE DISPATCHER:
Just stay where you
are.
4
THE CALLER:
Okay.
Thank you.
5 6 7 8
THE DISPATCHER:
Fire Department,
408.
9
THE CALLER:
Yes, this isj
10
and I have a son-in-law trapped on the
11
83rd Floor of the World Trade Center, and they
12
wanted to just make sure that you knew they were
13
there.
14
THE DISPATCHER: Believe me, we know.
15
THE CALLER:
16
THE DISPATCHER:
All right.
THE DISPATCHER:
Fire Department,
17
You do? Take
care.
18 19 20 21
408.
22
THE CALLER:
23
THE DISPATCHER:
24 25
.
THE CALLER:
Hello? Fire Department.
Okay.
I had spoken to
someone a few minutes ago about —
we have people
80 1 2
trapped on 89.
There are ten people trapped --
3
THE DISPATCHER:
4
THE CALLER:
5
~ in an office.
THE CALLER:
Just sit tight.
They tried to escape
using the emergency doors.
THE DISPATCHER:
THE CALLER:
Are you going to get to
THE DISPATCHER: tell you.
16 17
We
them?
14 15
Just sit tight.
will get to you.
12 13
The emergency doors
are locked.
10 11
I don't
know which office. THE DISPATCHER:
9
Okay, just —
That's all we can
Just sit tight. THE CALLER:
The smoke is coming in,
and they don't know what to do.
18
THE DISPATCHER:
19
THE CALLER:
Just sit tight.
Okay.
20 21 22 23 24 25
THE DISPATCHER:
Fire Department,
408. THE OPERATOR:
Yes.
I got six adults
trapped on the 97th Floor, Building No. 2.
Two
81 1 2
World Trade Center, 97th Floor.
3
the west side of the building.
4
smoke, difficulty breathing.
5 6
THE DISPATCHER: take care of it.
7
Six adults on Heavy, thick
All right.
Just sit tight, sir.
THE CALLER:
We're connected to a
8
conference call to the individual --
9
THE DISPATCHER:
10
THE CALLER: window?
13 14
tight.
Should they break the
We have them on the phone. I THE DISPATCHER: Just tell them to sit We'll get to them as soon as we can.
15
THE CALLER:
16
THE DISPATCHER:
17
How soon?
THE CALLER:
19
THE DISPATCHER:
For how long?
THE CALLER:
Till we get up there
Is there anything they
can do in the meantime?
23
THE DISPATCHER:
24
THE CALLER:
25
I understand that.
and get them.
21 22
They need air.
Just tell them to sit tight.
18
20
Just tell them to sit
tight.
11 12
We will
doors?
I can't tell you.
Should they go to the
Should they go down the steps?
82 1 2 3
THE DISPATCHER: where they are.
4 5
Do not leave.
THE CALLER: leave.
Tell them to stay
In that office.
Do not
Okay, my number is 718 —
6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
This concludes Side 1.
Please turn
tape over to Side 2 for continuation of citywide Job No. 1-44.
FIRE TAPE 2A
5 6 7
10 11 12 13
WORLD TRADE CENTER 911 FIRE TELEPHONE CALLS
14
SEPTEMBER 11, 2001
15 16 17 18 19 20
21 22 23 24 25
TRANSCRIBED BY:
MAUREEN MC CORMICK
1 2
This is a continuation of citywide Job
3
No. 1-44, originally recorded on Manhattan Master
4
Tape 423 on September 11, 2001.
5
will be a channel-by-channel search.
6
The following
Message 1, a series of phone alarms
7
received on Channel 3.
8
0800 hours, 47 minutes and 4 seconds
The message commences at
9 10 11
THE DISPATCHER:
12
THE CALLER:
Fire Department 408.
Yes.
I'm at 110 Greene.
13
An airplane just crashed down by the World Trade
14
Center.
15
THE DISPATCHER:
16
THE CALLER:
17 18 19
Okay.
I don't know exactly
where. THE DISPATCHER:
Okay.
All right.
We're on the way.
20 21 22
THE DISPATCHER:
23
THE CALLER:
24
THE DISPATCHER:
25
Fire Department.
Fire Department 408.
Hello? Yeah, this is the
1 2 3
THE OPERATOR: a call.
THE DISPATCHER:
5
THE OPERATOR:
6
THE DISPATCHER:
THE OPERATOR:
Hold on a second. What have you got,
The World Trade Center
just blew up.
10 11
Yeah.
PD?
8 9
I just got
I guess the caller hung up.
4
7
This is PD.
THE DISPATCHER:
Yeah, we got it.
We're on the way.
12
THE OPERATOR:
Okay.
13 14 15
THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
18
THE CALLER:
19
THE DISPATCHER:
20
THE CALLER:
21
90th Floor, it looks to be about.
22
explosion and fire.
23 24 25
Fire Department 408.
Trade center? Yeah.
One World —
okay.
What have you got?
One World Trade Center,
THE DISPATCHER:
Massive
All right.
the way. THE CALLER:
What's up?
All right.
We're on
1 2 3 4 5
THE DISPATCHER: Fire Department.
6
THE OPERATOR:
7
THE DISPATCHER:
8
THE OPERATOR:
9
THE DISPATCHER:
10
Fire Department 408.
Hold on just a second. PD, where is it? World Trade Center. We got it.
We're on
the way.
11
THE OPERATOR:
Okay.
12 13 14 15
THE DISPATCHER: 408.
16
THE OPERATOR:
17
THE DISPATCHER:
18
THE OPERATOR:
19
Fire Department,
World Trade.
Fire Department? Yeah.
We got it.
You got it?
Okay?
What's your number?
20
THE DISPATCHER:
21
THE OPERATOR:
408. Okay, thank you.
22 23 24 25
THE DISPATCHER: 408.
Where's the fire?
Fire Department,
1 2 3
THE OPERATOR:
408, we have a plane
into the World Trade Center.
4
THE DISPATCHER:
5
THE OPERATOR:
Yeah. Okay.
We got it.
Thanks.
6 7 8 9
THE DISPATCHER: 408.
10 11
Fire Department,
THE OPERATOR:
408, this is 1981.
I
have a helicopter crash, One World Trade.
12
THE DISPATCHER:
13
THE OPERATOR:
Yeah, we got it. I ' . Okay.
14 15 16
THE DISPATCHER:
17
THE CALLER:
Fire Department 408.
Yeah.
I'm right across
18
the street from the World Trade Center.
19
just went off in there.
20 21
A bomb
It's not a joke.
THE DISPATCHER:
Yeah, I know it's not
a joke.
22
THE CALLER:
23
THE DISPATCHER:
24
THE CALLER:
25
THE DISPATCHER:
Somebody reported -We got it.
Okay. Fire Department,
1 2
408.
3
Fire Department.
Fire Department.
4
Fire Department, 408.
THE OPERATOR:
Yeah, okay.
He said at
5
the World Trade Center.
There is a big
6
explosion, the one with the antenna on it.
7
THE DISPATCHER:
8
THE OPERATOR:
9
Yeah, we got it. May I have your
number?
10
THE DISPATCHER:
408.
I gave it.
THE DISPATCHER:
Fire Department,
11 12 13 14
408.
15
THE CALLER:
Hello, 408.
This is
16
Parks & Recreation.
17
our park employees that there was an explosion at
18
the World Trade Center.
19 20
We just got word from one of
THE DISPATCHER:
We got it.
We're on
THE DISPATCHER:
Fire Department,
the way.
21 22 23 24 25
408. THE CALLER:
Hi.
Do you know about
1 2
the World Trade Center?
3 4
THE DISPATCHER:
Yeah, we're on the
way.
5
THE CALLER:
Okay.
Thanks.
6 7 8 9
THE DISPATCHER: 408.
10 11
THE CALLER:
Yeah.
THE DISPATCHER: number?
THE CALLER:
15
THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
21
What's the box
I'm sorry.
One Liberty Plaza. Where?
No. One Liberty Plaza. The name of the
business?
19 20
Okay.
Oh, it's unassigned.
14
18
This is AFA Alarm
Company with a commercial Plan C unassigned.
12 13
Fire Department,
THE CALLER:
It's Brookfield Financial
Property. THE DISPATCHER:
We just had a plane
22
or a helicopter go into the World Trade Center,
23
so we are on the way.
24
THE CALLER:
25
THE DISPATCHER:
Okay. All right.
1 2 3 4 5
THE DISPATCHER: 408.
What's the address of the fire?
6 7
THE CALLER:
Yes, I'm at Astor Place,
but I'm looking at the twin towers.
8
THE DISPATCHER:
9
THE CALLER:
10
Yeah.
There was an exposition.
It's on fire.
11 12
Fire Department,
THE DISPATCHER:
Okay.
We're on the
way.
13
THE CALLER:
I Okay.
14 15 16 17
THE DISPATCHER:
What's the address of the fire?
18 19
THE OPERATOR:
22 23 24 25
408.
It's the World
Trade Center.
20 21
Fire Department 408.
THE DISPATCHER:
Which building?
Do
you know? THE OPERATOR:
No, he gave me Chambers
and Greenwich. THE DISPATCHER: problem there?
Okay.
What's the
1 2
THE OPERATOR:
He doesn't know.
3
said something crashed into the World Trade
4
Center, unknown.
5 6
That's it.
THE DISPATCHER:
Okay.
We're on the
way.
7 8
He
THE OPERATOR:
Okay.
Your name
again?
9
THE DISPATCHER:
408.
THE DISPATCHER:
Fire Department 408.
10 11 12 13
Where's the fire?
14 15
THE CALLER:
Company calling with a Class E assigned.
16 17
Yes, this is AFA Alarm
THE DISPATCHER: number?
18
THE CALLER:
19
THE DISPATCHER:
20
THE CALLER:
21
THE DISPATCHER:
22
70. Terminal number?
29. 29.
Okay.
What's
the address?
23
THE CALLER:
24
THE DISPATCHER:
25
What's the box
Six World Trade Center. All right.
We just
had a plane or something crash into the World
10
1 2
Trade Center.
3
THE CALLER:
4
THE DISPATCHER:
5
All right.
6 7
Really? This is no BS here.
We are on the way. THE CALLER:
All right.
Thank you
very much.
9 10
THE DISPATCHER:
11
THE CALLER:
12
Hi.
Fire Department, 408. Are you aware of a
13
burning fire in the World Trade Center? I ' THE DISPATCHER: Yeah. We got it.
14
We're on the way.
15 16 17
THE DISPATCHER:
18
THE OPERATOR:
19 20
Fire Department 408.
All right.
You have it
at the One World Trade Center? THE DISPATCHER:
Yeah, we do.
23
THE DISPATCHER:
Fire Department 408.
24
.THE CALLER:
21 22
25
Yes.
McCauley at One Wall Street.
This is Greg I'm looking out my
11 1 2
window.
It looks like there's a fire.
3 4
THE DISPATCHER: there.
Thank you.
We got it.
We're
Bye.
5 6 7 8
THE DISPATCHER:
Where's the
fire?
9
THE CALLER:
10 11
408.
One World Trade Center.
THE DISPATCHER: the building?
Yeah.
Where is it in
Can you tell?
12
THE CALLER:
13
THE DISPATCHER:
14
THE CALLER:
Near the top floor. We got it.
Okay.
Thank you.
15 16 17 18
THE DISPATCHER: Where's the fire?
19
THE CALLER:
20
THE DISPATCHER:
21
24 25
Hello? Yeah, it's the Fire
Department.
22 23
Fire Department 408.
THE CALLER:
I'm seeing the towers on
fire. THE DISPATCHER: We're on the way.
Yeah, we got it.
12 1 2 3 4 5
THE DISPATCHER:
Fire Department 408.
Where's the fire?
6
THE CALLER:
What's going on at the
7
Trade Center?
8
I work across the street at 120 Broadway.
9
There's paper and smoke coming from the building.
10 11
THE DISPATCHER:
THE CALLER:
THE DISPATCHER:
Is it a
It's a fire in the
Trade Center is all we know.
16 17
What's going on? I ' • .
bomb?
14 15
Yeah, we're there.
We're taking care of it.
.12 13
My brother-in-law works there, and
THE CALLER:
My brother-in-law is
okay, but there was a big explosion heard.
18
THE DISPATCHER:
19
what's going on right now.
20
All right?
21
people trapped or something, don't call.
Okay.
We don't know
We just got there.
Unless you are reporting —
you know,
22 23 24 25
THE DISPATCHER: Where's the fire?
Fire Department 408.
13 1 2
THE CALLER:
Yeah, hi.
I'm on the
3
106th Floor of the World Trade Center. We just
4
had an explosion up here.
5 6
THE DISPATCHER:
What building are you in, sir, One or Two?
7
THE CALLER:
8
THE DISPATCHER:
9
THE CALLER:
10
Okay, 106th Floor.
One World Trade. All right.
There's smoke and there
are about a hundred people up here.
11
THE DISPATCHER:
Do not
12
leave.
13
something in the building.
All right?
I want
14
you to stay where you are.
All right?
What is
15
your phone number there?
16 17
There is a fire, or explosion or
THE CALLER:
We are on the 106th
Floor.
18 19
Okay?
Sit tight.
THE DISPATCHER: number, sir?
Your phone number.
20
THE CALLER:
21
THE DISPATCHER:
22
there.
What's your phone
All right.
We're coming up to get you.
23
THE CALLER:
24
from outside the windows down --
25
We are we
There's smoke coming up
THE DISPATCHER:
All right.
We're on
14 1 2
the way.
3
THE CALLER:
4
THE DISPATCHER:
5
Huh?
sir.
6
THE CALLER:
7
THE DISPATCHER:
8
windows open.
9
tight.
10
Okay. Just keep some
If you can open up windows and sit
It's going to be awhile, because there is
a fire going on downstairs.
11 12
We're on the way,
THE CALLER:
We can't open the windows
unless we break them. I
13 14 15
THE DISPATCHER: tight.
Okay.
Just sit
We're on the way. THE CALLER:
All right.
16 17 18
THE DISPATCHER:
19
THE CALLER:
20 21 22
Fire Department 408.
I've never seen a ball of
fire that big in my life. THE DISPATCHER: is the Fire Department.
All right, sir.
Talk to me.
23
THE CALLER:
24
THE DISPATCHER:
25
THE CALLER:
I just saw it happen. Where?
At the World Trade
This
15 1 2
Center.
.3 4
THE DISPATCHER: All right.
We're on
the way.
5
THE CALLER:
Okay.
6 7 8
THE DISPATCHER:
9
THE CALLER:
10 11
Fire Department 408.
Hello.
THE DISPATCHER:
Yeah, this is the
Fire Department.
12
THE CALLER:
Hey, guys.
A commercial
13
airliner, as you probably know, just did a
14
hatchet job on the top of World Trade Center, and
15
I saw it.
16 17
THE DISPATCHER:
We're there
already.
18 19
Okay.
THE CALLER: was —
I'm sure you are, but it
it looked purposeful to me.
20
THE DISPATCHER:
All right.
21
THE CALLER:
22
was anybody looking to veer away.
23
it was intentional, if you want to know my
24
opinion.
25
by One Penn Plaza on 34th Street, it flew
It didn't look like it It looked like
I saw it from when it started over here
16 1 2
directly into the side of the building.
3
THE DISPATCHER:
4
THE CALLER:
5
And then, you know, it
just took the top quarter of the building.
6
THE DISPATCHER:
7
THE CALLER:
8
THE DISPATCHER:
9
Okay.
there.
Okay, sir.
I mean, this is not cool. All right.
We're
We're taking care of it.
10
THE CALLER:
11
THE DISPATCHER:
Okay.
THE DISPATCHER:
Fire Department,
All right? Thank you.
12 13 14 15
408.
16
(Inaudible).
17
THE DISPATCHER:
18
We're there
already.
19 20
Yeah.
THE CALLER:
You there already,
right?
21
THE DISPATCHER:
Yeah, we're there.
THE DISPATCHER:
Fire Department,
22 23 24 25
408.
Where's the fire.
17
1 2 3
THE OPERATOR:
408, this is in regard
to the World Trade Center job.
4
THE DISPATCHER:
5
THE OPERATOR:
6
What about it? You have four people on
the 87th Floor also.
7
THE DISPATCHER:
8
THE OPERATOR:
9
.
Okay. Okay?
THE DISPATCHER:
Thank you.
THE DISPATCHER:
Fire Department,
10 11 12 13
408.
14
THE OPERATOR:
15
THE DISPATCHER:
16
THE CALLER:
17
we got a fire in the World Trade? THE DISPATCHER:
19
THE CALLER:
20
THE DISPATCHER:
21
THE CALLER:
22
THE DISPATCHER:
24 25
408?
Yeah.
Have you heard?
18
23
Yeah.
Right,
Yeah.
I'm right nearby it. Okay.
Okay? All right.
Thank
you. THE CALLER:
All right.
No problem.
18 1 2 3 4
THE DISPATCHER: 408.
5
Fire Department,
Where's the fire? THE CALLER:
The fire is 104th Floor,
6
World Trade Center.
7
hit by a plane, and we have a smoke condition up
8
here.
9 10
Our building has just been
It's getting progressively worse. THE DISPATCHER:
Okay.
What's your
phone number there, sir?
11
THE CALLER:
Phone number here is
12 13 14
THE DISPATCHER: there.
15 16
Okay, we need to know if
we should — THE DISPATCHER:
Just sit tight until
some firefighters come and get you.
19 20
We're
We're taking care of it. THE CALLER:
17 18
All right.
THE CALLER:
All right?
We are on the 104th
Floor.
21
THE DISPATCHER:
22
THE CALLER:
I understand that.
Okay.
Thank you.
23 24 25
THE DISPATCHER:
Fire Department,
19 1 2
408.
3
THE OPERATOR:
4
THE DISPATCHER:
5
THE OPERATOR:
6
We got people on the
THE DISPATCHER:
THE CALLER:
Hi.
THE DISPATCHER:
12
THE CALLER:
13
Please come right now.
14
THE DISPATCHER:
17
THE DISPATCHER:
100,
THE CALLER:
20
THE DISPATCHER:
northeast. All right.
Sir,
problem.
Sir, I'm on a cell phone. All right.
No
We'll get to you.
22
THE CALLER:
23
THE DISPATCHER:
25
What floor are you
what's your phone number there?
19
24
Right.
on? THE CALLER:
21
It's hard to talk, a
We're all overreacting.
16
18
It's
lot of smoke.
11
15
How you doing?
the Fire Department.
9 10
Yeah.
100th Floor northeast.
7 8
FD?
Please, immediately. They're on the way.
20 1 2 3
THE DISPATCHER:
408.
4
THE OPERATOR:
5
THE DISPATCHER:
6
THE OPERATOR:
7
Fire Department,
Hi, this is PD 179. Yeah. Notification of the
World Trade fire.
8
THE DISPATCHER:
9
THE OPERATOR:
Yeah, we got it. Thank you.
10 11 12
THE DISPATCHER:
Fire Department, I
13 14 15
408.
THE OPERATOR:
Yes.
I had a call for
the World Trade Center.
16
THE DISPATCHER:
17
THE OPERATOR:
Yeah. 106th Floor.
18
said the floor is on fire.
19
THE DISPATCHER:
20
THE OPERATOR:
21
THE DISPATCHER:
408.
24
THE DISPATCHER:
Yeah, EMS.
25
THE EMS DISPATCHER:
Okay. Your number?
22 23
The Port
The man
21 1 2
Authority called us.
3
through to you.
4
Center?
They said they couldn't get
Do you have the World Trade
5
THE DISPATCHER:
6
THE EMS DISPATCHER:
7
Dude, we are there. Roll everything
you've got, all right?.
8
THE DISPATCHER:
9
THE OPERATOR:
10
All right.
Yes.
THE DISPATCHER:
Bye.
THE DISPATCHER:
Fire Department,
11 12 13 14
408.
15
THE OPERATOR:
16
THE DISPATCHER:
17
THE'OPERATOR:
18
22
THE DISPATCHER:
25
On the One World
All right.
We're
there. THE OPERATOR:
24
Okay.
THE DISPATCHER:
21
23
Yeah.
Trade Center, the 89th Floor, smoke conditions.
19 20
Hi, this is 1539.
408.
Okay.
Thank you.
Fire Department,
Where's the fire? THE CALLER:
This is AFA Alarm
Company, calling with a commercial Class E,
22 1 2
assigned
3 4
THE DISPATCHER: second here.
Oh, man. What is the box number?
5
THE CALLER:
6
THE DISPATCHER:
7
THE CALLER:
8
THE DISPATCHER:
9
THE CALLER:
10 11
80. This is a Class E?
Yes. All right.
What's
THE CALLER:
It's 611 Broadway. I. '. THE DISPATCHER: The name of the business?
15
THE CALLER:
The name is Cable
Associates.
17 18
Terminal number?
the address?
13
16
Box 342.
THE DISPATCHER:
12
14
Hang on just one
THE DISPATCHER:
All right.
We're on
the way.
19
THE CALLER:
20
THE DISPATCHER: 408.
Okay, and you are?
21 22 23 24 25
THE DISPATCHER:
Fire Department,
408.
THE CALLER:
This is
Affiliated
23 1 2
Central.
3
be off line.
4 5
We're recording on Box No. 47.
THE DISPATCHER:
We'll
What is the address
of the building?
6
THE CALLER:
7
THE DISPATCHER:
46 Trinity Place. All right.
That's
8
because we just had a plane go right into the
9
World Trade Center.
10
All right?
So that's the
problem.
11
THE CALLER:
Okay.
12 13 14 15
THE DISPATCHER: 408.
Where's the fire?
16 17
THE OPERATOR:
THE DISPATCHER:
22 23 24 25
I'm receiving
Okay.
What have you
got?
20 21
Okay.
from the World Trade Center.
18 19
Fire Department,
THE OPERATOR: on fire.
Okay.
Lady said it's
It's the top floor. THE DISPATCHER:
Yeah.
We got it,
we're there. THE OPERATOR:
Okay.
Very well.
24 1 2 3 4
THE DISPATCHER: 408.
Where's the fire?
5
THE OPERATOR:
6
I got a call on the line.
7
THE DISPATCHER:
8
Fire Department,
FD 408?
World Trade.
Okay.
Caller, talk
to me.
9
THE CALLER:
10
World Trade Center.
11
water there.
12
A 747 crashed into the
There's no helicopters with
Man, the thing is burning.
THE DISPATCHER: I
13
building?
14 15
THE CALLER:
No, I'm just looking on
the television here. THE DISPATCHER:
16 17
care of it.
THE CALLER:
19
THE DISPATCHER: lady.
21
Yeah.
We're taking
We're there.
18
20
Are you in the • . ' •
Please send someone. We're there already
Hang the phone up. THE CALLER:
Okay.
22 23 24 25
THE DISPATCHER: 408.
Fire Department,
25 1 2 3
THE OPERATOR:
408.
(Inaudible) on
the World Trade.
4
THE DISPATCHER:
5
THE OPERATOR:
Yeah, we're there. Okay.
Thank you.
6 7 8 9
THE DISPATCHER:
Fire Department,
408.
10
THE CALLER:
Hi, this is June Warren.
11
I'm standing at 90 West Street, and I notice the
12
front part of this red van at the corner of
13
Albany and West Street is on fire.
14
same side of the street as your fire engine is on
15
It's on the
— volunteer — whatever station is.
16
THE DISPATCHER:
17
THE CALLER:
18
THE DISPATCHER:
19
THE CALLER:
Albany and West?
Yes, sir. It's a car on fire?
It's a red van, and it's
20
got fire coming out, and it's very close to the
21
exit.
22
THE DISPATCHER:
Okay.
Have you
23
looked up towards the top of the Trade Center
24
recently?
25
THE CALLER:
Yes, I know that, but —
26 1 2 3
THE DISPATCHER: it's from.
That's probably what
We will take care of it.
4
THE CALLER:
5
THE DISPATCHER:
6
take care of it.
But it was a little— Lady, lady.
We'll
Hang the phone up.
7 8 9
THE DISPATCHER:
10 11
THE CALLER:
Fire Department 408.
Yes, I'm calling from the
World Trade Center.
12
THE DISPATCHER:
Okay.
What floor are
I 13
you on?
14
THE CALLER:
15
can't get out.
16
went off now.
17 18
We are 82nd Floor.
The smoke is —
THE DISPATCHER:
We
the alarm just
All right.
We are on
the way.
19
THE CALLER:
Thank you.
20 21 22 23
THE DISPATCHER: 408.
24 25
Fire Department,
THE OPERATOR: please.
Okay, ma'am.
I have a lady on the line.
Hold on,
She is in
27 1 2
the building at the World Trade.
,3 4
THE DISPATCHER:
All right.
(Pause)
PD, are you there?
5
THE CALLER:
6
I'm across the street from the —
7
The World Trade Center.
THE DISPATCHER: Fire Department.
Lady, this is the
Talk to me.
THE CALLER:
I'm on 125 Cedar Street
10
across from the World Trade Center, with a small
11
little four year old.
12
I stay?
13 14
THE CALLER:
No.
THE DISPATCHER:
No, this is the
dispatcher in Central Park. THE CALLER:
Oh, Jesus Christ.
THE DISPATCHER:
22
THE OPERATOR:
24 25
I need
to know what's going on.
21
23
Are you Engine 1
across the street?
19 20
Okay, you're not in
the World Trade Center, correct?
17 18
Should
Should I go? THE DISPATCHER:
15 16
What should I do?
Listen, lady —
Ma'am, you have to calm
down. THE DISPATCHER: talk to the lady.
PD, stand by.
Let me
28 1 2
Lady, listen to me.
3
THE CALLER:
4
THE DISPATCHER:
5
listen, listen, listen.
6
THE CALLER:
I'm on -Listen, listen,
Okay? I lived through the last
7
one —
you got to tell me.
8
here.
Do I got to go to Brooklyn?
9
THE DISPATCHER:
10
okay?
11
about it.
12
Calm down,
If it's not in your building, don't worry
It's going to crash. I ' • . THE DISPATCHER: Okay. Go downstairs, okay?
15
THE CALLER:
16
THE DISPATCHER:
17
Listen.
THE CALLER:
13 14
I got a four year old
uptown.
18
Yeah. Start heading
Get on the subway uptown. THE OPERATOR:
Hello?
19 20 21
THE DISPATCHER:
22
THE OPERATOR:
23
408, this is 2177 with
regard to the World Trade Center.
24 25
Fire, 408.
THE DISPATCHER: me?
What have you got for
29 1 2
THE CALLER:
We got someone —
3
in the corner office on the 105th Floor.
4
don't know what to do.
5
Because we are -- we should be right on --
6
there's a lot of smoke coming in here.
7 8
All right.
THE CALLER: on.
11
of these vents.
Come on, guys.
12
(To Others at Scene) Come
Get some more boxes on top
THE DISPATCHER:
13
covered up, all right?
14
Just sit tight.
15
THE CALLER:
Okay.
Keep the vents
The fire is downstairs.
But the smoke is coming
16
in like it's going out of style here.
17
THE DISPATCHER:
I understand that.
Just sit tight.
19
THE CALLER:
20
THE DISPATCHER: a window.
Window or not? You may as well break
Break a window.
22
THE CALLER:
23
smoke, so the smoke is coming in.
24
worse and worse.
25
You're on
the 105th Floor?
10
21
We
Where's the fire?
THE DISPATCHER:
9
18
we're
We are right above the
THE DISPATCHER:
It's getting
I understand that.
30 1 2
We are taking care of it.
3 4
THE CALLER;
Can someone stay on the
phone with us.
5
THE DISPATCHER:
No, we can't, sir.
6
Somebody will get to you.
7
awhile before they will get to you.
It's going to be
9 10 11
THE DISPATCHER: 408.
12 13
THE OPERATOR:
408? I
THE DISPATCHER:
Yeah.
What about
it?
16
THE OPERATOR:
17
THE DISPATCHER:
18
PD 1613 at the
World Trade Center.
14 15
Fire Department,
An explosion. Yeah.
We got it.
We're there already.
19
THE OPERATOR:
All right.
20 21 22 23 24 25
THE DISPATCHER:
408.
Where's the
fire? THE CALLER: Trade Center.
The fire is at One World
31 1 2 3
THE DISPATCHER:
All right.
We're
there already. We are taking care of it.
4
THE CALLER:
5
Floor.
6
this whole room.
1
We are in the 104th
We are locked in a room with smoke in
THE DISPATCHER:
All right.
Take some
8
towels or stuff and stuff it underneath the
9
door. THE CALLER: (To Others at Scene) Wedge
10 11
some towels.
12 13
THE DISPATCHER:
All right.
They will
come up to you.
14 15 16 17
THE DISPATCHER: Where's the fire?
18 19
Fire Department 408.
THE OPERATOR:
408, Hi.
PD.
This is
1751.
20
THE DISPATCHER:
21
THE OPERATOR:
Yeah.
Okay, I just got a call
22
from a mail complainant on the 106th Floor of the
23
World Trade Center.
24 25
THE DISPATCHER: there.
All right. We're
We're taking care of it.
32 1 2
THE OPERATOR:
Okay.
3 4 5 6
THE DISPATCHER:
Fire Department,
408.
7
THE OPERATOR:
Okay, 408.
I'm 1430.
8
Be advised there is a female trapped on the 68th
9
Floor on the south side of the building.
10 11 12
THE DISPATCHER:
All right.
One World
Trade? THE OPERATOR:
13
Yeah, but she is at the 1 ' World Trade Center, and she got disconnected from
14
the call.
15
Hudson County, Jersey City, Operator 107 made the
16
call.
17
It came from Hudson County Jersey.
THE DISPATCHER:
We got it.
THE DISPATCHER:
Fire Department,
18 19 20 21
408.
22
23
THE OPERATOR:
Okay.
One World Trade
Center.
24
THE DISPATCHER:
25
THE OPERATOR:
Yeah.
Thanks.
We got it.
33 1 2 3 4 5 6
THE DISPATCHER: Fire Department, 408.
7 8
THE CALLER:
Yeah.
THE DISPATCHER:
THE CALLER: fire.
THE DISPATCHER:
14
THE CALLER:
I need to speak to
THE DISPATCHER:
What do you need to
know, lady?
18 19
What about it?
somebody in the —
16 17
What is this in
This is in regard to the
13
15
Can I please speak
regard to?
11 12
Fire department, 408.
to the public affairs office?
9 10
Fire Department 408.
THE CALLER:
First of all, please
don't call me lady like that.
20
THE DISPATCHER:
Ma'am, look, I just
21
had a plane crashed into the World Trade Center.
22
All right?
23
to know what you are looking for.
24
THE CALLER:
25
I'm a little busy right now.
I need
I'm looking for the
number of people that you have down there
34 1 2
working.
3
already —
4 5
THE DISPATCHER:
THE CALLER:
I'm calling from a news
organization.
8 9
THE DISPATCHER:
718-999-2000.
Call
headquarters.
10
THE CALLER:
11
THE DISPATCHER:
12
May I ask who you are
and where you are calling from?
6 7
I want to know how many people you
718 — 999-2000.
Call
headquarters.
13 14 15 16
THE DISPATCHER: 408.
Where's the fire?
17
THE OPERATOR:
18
THE DISPATCHER:
19 20 21 22 23
Fire Department,
information, PD.
Number, please? Just give me the
Don't worry about my number.
THE OPERATOR:
I was just trying to
get the number. THE DISPATCHER:
Give me the
information.
24
THE OPERATOR:
25
World Trade Center, sir.
Okay, sir.
In the
On the 106th Floor.
35
1 2
There's no injuries, but the people are trapped.
3
They don't have no air.
4 5
THE DISPATCHER:
We got it.
We got
THE DISPATCHER:
Fire Department,
it.
6 7 8 9
408.
Fire Department, 408.
10
THE CALLER:
11
THE DISPATCHER:
12
THE CALLER:
you that at the World Trade Center THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
18
THE CALLER:
19
THE OPERATOR: calls.
—
We got it.
Well, at the very — Fire Department.
Sir? There's like a hundred
They got it.
21
THE DISPATCHER:
22
THE CALLER:
23
THE DISPATCHER:
24
THE CALLER:
25
This is the
I was just trying to tell
15
20
Yeah.
Fire Department.
13 14
Hello?
Okay.
We got it.
Sir? What?
If you look at the top
right of the first building, there is somebody
36 1 2
waving something at the very top of the right --
3 4
THE DISPATCHER:
We're there already.
We're taking care of it.
5
THE CALLER:
All right.
All right.
6 7 8 9
THE DISPATCHER:
Fire Department,
408.
10
THE OPERATOR:
408, this is 1690.
We
11
just had a call.
12
a new explosion just happened at Two World Trade
13
Center on the 80th Floor.
The caller hung up, but he said
14
THE DISPATCHER:
15
THE OPERATOR:
Okay.
Thank you.
16 17 18 19
THE DISPATCHER:
THE CALLER:
21
Trade Center.
22
need any —
24 25
Fire
Department, 408.
20
23
408.
Hi.
I see the World
It just blew up.
Okay.
If you
anything. THE DISPATCHER:
Just be yourself.
37 1 2
THE DISPATCHER:
3
THE CALLER:
Fire Department 408.
Oh, hi.
I need the
4
spokesperson for the Fire Department.
5
trying to get some information on the World Trade
6
Center.
7 8
THE DISPATCHER:
Who am I speaking
to?
9 10
THE CALLER: Washington post.com.
I'm calling from This is (inaudible) Pino.
11
THE DISPATCHER:
12
THE CALLER:
718 —
13
718. ' I ' . ' THE DISPATCHER: 999 —
14
THE CALLER:
15
THE DISPATCHER:
16
THE CALLER:
17
We are
999. 2000.
2000.
Do you know who I
can speak with?
18
THE DISPATCHER:
19
teleprompts you get.
20
(inaudible. ) Okay?
21
THE CALLER:
Just work with the
You'll get the
Okay.
Thanks.
22 23 24 25
THE DISPATCHER:
408.
Fire Department,
38 1 2 3
THE CALLER:
THE DISPATCHER:
What's the box
number?
6
THE CALLER:
7
THE DISPATCHER:
8
THE CALLER:
9
THE DISPATCHER:
10 11
This is AFA Alarm
Company calling with a Class E assigned.
4 5
Yes.
THE CALLER:
190. Terminal number?
21. 175 Water?
Correct.
I'm sorry.
180
Water.
12
THE DISPATCHER:
180 Water.
15
THE DISPATCHER:
Fire Department 408.
16
THE OPERATOR:
17
THE DISPATCHER:
18
THE OPERATOR:
13 14
19
Hi, this the PD 1744. Yeah. We're getting a second
call over the air from division radio.
20
THE DISPATCHER:
21
THE OPERATOR:
Yeah. And they're saying it's
22
a second World Trade building on fire.
23
not saying a building number, but they're saying
24
a second.
25
They are
THE DISPATCHER: .Well, something just
39 1 2
blew.
3
THE OPERATOR:
4
THE DISPATCHER:
5
We're taking care of it.
6
THE OPERATOR:
Okay, so then you know. Yeah, we're there.
Okay.
Thank you.
7 8 9 10
THE DISPATCHER:
Fire Department,
408.
11
THE OPERATOR:
408.
12
THE DISPATCHER:
13
THE OPERATOR:
Yeah. I. You have a call of
14
fire.
15
THE DISPATCHER:
16
THE OPERATOR:
17
and West.
18
parking lot.
19 20
25
Vesey and Park?
Vesey
Vesey Street and Park
Place? THE OPERATOR: said?
23 24
Where?
I think it's a police car in the
THE DISPATCHER:
21 22
PD 1125.
Vesey and West. THE. DISPATCHER:
there.
Is that Park Place, she
All right.
We're
40 1 2 3
THE DISPATCHER:
4
THE CALLER:
5
THE DISPATCHER:
6
THE CALLER:
Fire Department 408.
FD? Yeah.
Yeah, I'm on the 106th
7
Floor of the Trade Center.
8
hundred people up there, a smoke condition
9
getting worse.
The fire looks to be below us.
10
THE DISPATCHER:
11
THE CALLER:
12
us out of here so we can go up. THE DISPATCHER:
14
THE CALLER:
15
THE DISPATCHER:
16
THE CALLER:
Stay where you are.
Stay where we are? Stay where you are.
Should we break a window
or crack a window open?
18 19
Yeah.
We need someone to lead
13
17
We have about a
THE DISPATCHER:
Just stay where you
are.
20
THE CALLER:
Stay where we are.
21
on the 106th Floor on the north side of the
22
building.
23 24 25
THE DISPATCHER:
Okay.
We're
41 1 2 3
THE DISPATCHER: 408.
Fire Department, 408.
4
THE OPERATOR:
5
THE DISPATCHER:
6
THE OPERATOR:
7
from World Trade Center.
408?
THE DISPATCHER:
9
THE OPERATOR:
What have you got?
Where? The 100th Floor.
She
said a bomb —
11 12
PD 1678.
I have another call
'8
10
Fire Department,
THE DISPATCHER:
We're there.
We're
taking care of it.
13
THE OPERATOR:
14
THE DISPATCHER:
All right.
16
THE DISPATCHER:
Fire Department 408.
17
THE OPERATOR:
Okay.
15
18
calling.
19 20
Hi, 408.
It's
AFA
I have an assigned Class E. THE DISPATCHER:
What's the box
number?
21
THE CALLER:
22
THE DISPATCHER:
23
THE CALLER:
24
THE DISPATCHER:
25
THE CALLER:
95. Terminal number?
10. What's the address?
100 Church Street.
42 1 2
THE DISPATCHER:
Okay.
Listen.
3
Anything that comes in down that way, all right,
4
I would suggest disregarding it, the reason being
5
is we just had something happen at the World
6
Trade Center.
7
THE CALLER:
8
THE DISPATCHER:
9
Yes, a plane crash. A plane crash or an
explosion.
10
THE CALLER:
Yeah, a plane crash,
11
but not everybody in here knows what area is what
12
over there.
We don't have a map in front of us.
13
THE DISPATCHER:
14
THE CALLER:
Right.
All right.
And I don't know if they
15
are going to let us -- I'll speak to the
16
management.
17
THE DISPATCHER:
18
THE CALLER:
19
THE DISPATCHER:
All right.
THE DISPATCHER:
Fire Department,
20
Okay.
All right? Take
care.
21 22 23 24 25
408.
Where's the fire? THE CALLER:
The World Trade Center.
43 1 2
Help, please.
3
building.
4 5
It went inside of the Trade tower
THE DISPATCHER:
Are
you hurt?
6
THE CALLER:
7
THE DISPATCHER:
8
Are you okay?
there.
(Inaudible). All right.
We're
We're taking care of it.
9 10 11 12
THE DISPATCHER: 408.
13 14
Fire Department,
THE OPERATOR:
408, he hung up.
Another plane into the World Trade Center.
15
THE DISPATCHER:
Okay.
THE DISPATCHER:
Fire Department,
16 17 18 19
408.
20 21
THE CALLER: don't believe this.
22 23 24 25
A plane crashed into — I
THE DISPATCHER:
We got it.
We're
there. THE OPERATOR: she in any danger.
She wants to know if
44 1 2 3
THE DISPATCHER:
Well, where is she in
the building?
4
THE CALLER:
5
THE DISPATCHER:
6
I'm at 125 Maiden Lane. So you
are over on the other side of Broadway, right?
7
THE CALLER:
8
THE DISPATCHER:
9
side or the west side?
10
THE CALLER:
11
All right.
Yeah, I guess. Are you on the east
I guess —
I just want to
know what we should do.
12
THE DISPATCHER:
13
right?
14
worry about it.
15
Sit tight.
All
The fire is not in your building.
THE CALLER:
Don't
Okay.
16 17 18 19
THE DISPATCHER:
Fire Department,
408.
20
THE OPERATOR:
Yes.
I have two
21
employees stuck on the 86th Floor.
22
access to the stairwell or to the elevator.
23
They're at Suite •B^Bof the World Trade Center.
24 25
THE DISPATCHER: 1?
They have no
What building, No.
1 2
THE OPERATOR:
3
Center.
4
hard time breathing.
5
phone a second ago.
6 7
One World Trade
There's smoke, and they are having a I was able to reach them by
THE DISPATCHER:
All right.
We're on
the way.
8
THE OPERATOR:
Okay.
9 10 11 12
THE DISPATCHER:
Fire Department,
408. ! . Yes, sir.
13
THE OPERATOR:
14
someone in the World Trade Center.
15
Hudson County.
16
THE DISPATCHER:
17
THE OPERATOR:
18
the floors, 106th Floor, west side.
I have This is 911,
Right.
He's stuck on one of He has a
19 20 21 22 23 24 25
THE DISPATCHER:
All right.
Talk to
me, sir. THE OPERATOR:
Talk to the fireman.
Talk to him. THE DISPATCHER: Fire Department.
Yeah, this is the
46 1 2 3
THE OPERATOR:
Can I disconnect
so you can hear him?
4
THE DISPATCHER:
5
him.
6
Thanks.
Yeah, I can hear
Hudson County/ you can disconnect.
7
THE OPERATOR:
8
THE DISPATCHER:
9
Okay.
Hello? Yeah, this is Fire
Department.
10
THE OPERATOR:
11
THE DISPATCHER:
12
THE OPERATOR:
13
talking to you.
14
on the 106th Floor.
15
Yes. Talk to me. The operator was
She said that the guy was stuck
THE DISPATCHER:
We got it.
THE DISPATCHER:
Good morning,
16 17 18 19
Manhattan dispatcher.
20 21 22
THE CALLER: truck.
Dispatch?
This is 12
Do you want us to respond? THE DISPATCHER:
Hang on.
(Dispatcher
23
to Second Person) What do you got for 12 truck?
24
(Dispatcher to Caller) All right.
25
we got something for you, we'll send you.
Sit tight.
If
47 1 2
THE CALLER:
Okay.
3
THE DISPATCHER:
All right.
THE DISPATCHER:
Fire Department,
4 5 6 7
408.
Where's the fire?
8 9 10
THE CALLER: Center.
I'm on the 89th Floor.
What should I
do, go down or sit tight?
11 12
Yes, One World Trade
THE DISPATCHER:
Sit tight till
somebody comes and gets you.
13
THE CALLER:
14
THE DISPATCHER:
15
THE CALLER:
Okay?
Okay.
I'm in<
Okay.
Thank you.
16 17 18 19
THE DISPATCHER:
Fire Department,
408.
20
THE CALLER:
Yes, this is AFA Alarm
21
Company calling with a commercial water flow
22
(inaudible).
23 24 25
THE DISPATCHER: number? THE CALLER:
106.
What's the box
48 1 2
THE DISPATCHER:
3
THE CALLER:
4
THE DISPATCHER:
5
THE CALLER:
6
THE DISPATCHER:
We're on the way.
THE DISPATCHER:
Fire, Manhattan,
Terminal number?
6. The address?
45 Park Place.
7 8 9 10 11
408. THE OPERATOR:
Hi.
This is PD 1792.
12
I had a call on the line from cell phone from the
13
World Trade Center.
14
THE DISPATCHER:
15
THE OPERATOR:
Yeah.
She stated she's in a
16
wheelchair, and she is stuck, and everybody has
17
left, but they left her there.
18
THE DISPATCHER:
19
THE OPERATOR:
Where is she? Okay, she's on the 68th
20
Floor on the south side of the building. All she
21
left me with was her cell number.
22 23
THE DISPATCHER:
All right.
We will
get to that.
24
THE OPERATOR:
25
THE DISPATCHER:
You want her cell? That's all right.
49 1 2 3 4
THE DISPATCHER:
5
THE OPERATOR:
6
408?
THE DISPATCHER:
8
caller.
9
please.
Let me talk to the
Caller, talk to the Fire Department,
10
THE CALLER:
11
THE DISPATCHER:
12
THE CALLER:
Hello? Yeah.
Is this the Fire I '
Department?
14 15
There is a call
on the line at —
7
13
Department 408.
THE DISPATCHER:
This is the Fire
Department.
16
THE CALLER:
I'm on 73 in Building 2.
17
THE DISPATCHER:
18
THE CALLER:
Right.
I'm afraid to evacuate,
19
because there is debris, and there's smoke in
20
here.
21
an hour or two.
22
you doing about the 73rd floor?
23
afraid to evacuate, because there is debris out
24
in the --
25
I've got a mask.
I mean, I can last maybe
I just don't know -- what are
THE DISPATCHER:
I mean, I'm
All right.
Just sit
50 1 2
tight.
3 4
THE CALLER:
THE DISPATCHER:
THE CALLER:
13
Okay, I'm on 73.
THE DISPATCHER:
Just sit tight.
THE CALLER: note?
Okay.
I'm in the north — THE DISPATCHER:
I'm in a (inaudible.) Half the firefighters
in the city are on their way over.
15
to you as soon as they can.
17
THE CALLER: just to stay there?
THE DISPATCHER:
19
THE CALLER:
21
I keep getting explosions
THE DISPATCHER: to stay where you are.
23
THE CALLER:
25
Stay there.
all over the place.
22
24
They will get
Do you think it's safer
18
20
We
Can you make a
14
16
I think
will get to you as soon as we can.
11 12
We will
I'm the only person here.
9 10
Sit tight.
get to you as soon as we can.
7 8
Sit tight is best,
right?
5 6
Okay?
Sir, your best bet is
Right.
51 1 2 3
THE DISPATCHER: 408.
Fire Department, 408.
4 5
Fire Department,
THE CALLER:
Yes.
Good morning,
officer.
6
THE DISPATCHER:
7
THE CALLER:
Talk to me, sir.
I'm overlooking the World
8
Trade Center.
9
small building about ten stories high.
I looked over at the 5.
10
THE DISPATCHER:
11
THE CALLER:
That's a
Yeah.
And some of the lit
12
debris has landed on the roof, and it's still
13
smoking.
14
THE DISPATCHER:
15
THE CALLER:
16
THE DISPATCHER:
THE CALLER: Church Street.
THE DISPATCHER:
22
THE CALLER:
24 25
We're
That's the part facing .
21
23
No problem:
taking care of it.
19 20
And it looks like it's
burning.
17 18
Okay.
luck.
Okay.
No problem.
Okay, officer.
Good
52 1 2 3
THE DISPATCHER: 408.
4 5
Fire Department,
THE OPERATOR:
408.
PD 1513.
Just
notifying on World Trade Center again.
6
THE DISPATCHER:
Okay, no problem.
THE DISPATCHER:
Fire Department,
7 8 9 10
408.
11
THE CALLER:
12
THE DISPATCHER:
13
THE CALLER:
14
THE DISPATCHER:
15
Fire Department.
16 17
World Trade Center.
18
82nd Floor.
19
smoke here.
21
Yes.
We can't get out.
This is the
There is a lot of
Okay.
Just sit
They're on their way. THE CALLER:
23
THE DISPATCHER:
25
Yes.
I'm in Building 1, on the
22
24
Hello?
I'm calling from the
THE DISPATCHER: tight.
Fire Department.
Talk to me.
THE CALLER:
20
We can't get out.
I've called before. Okay.
are on the way. THE CALLER:
All right.
Sit tight.
We
53 1 2 3 4
THE DISPATCHER:
5
THE CALLER:
Fire Department, 408
Yes, we're at Broadway
and 9th Street, and we're trying to get some evacuation information. THE DISPATCHER: 9
I got it.
You're at Broadway --
You are at Broadway and 9th?
10
THE CALLER:
11
there will be more plane crashes.
12
know —
13
Yeah, and we are afraid
is there an emergency? THE DISPATCHER:
Just sit tight where
14
you are, all right?
15
World Trade Center right now.
It looks like it's just the Just sit tight.
16
THE CALLER:
17
else we can call for information?
18 19
Okay.
THE DISPATCHER: the information.
20
We don't
Is there someone
Sir, I'm giving you
Sit tight where you are.
THE CALLER:
Okay.
Thanks.
21 22 23 24 25
THE DISPATCHER: 408. THE CALLER:
Fire Department,
54 1 2 3
THE DISPATCHER: 408.
4
THE OPERATOR:
5
THE CALLER:
6
tight.
All right.
Sit
Stay where you are. THE CALLER:
10
Come on, big guys.
THE DISPATCHER:
They're on the way,
sir.
12
THE CALLER:
13
THE DISPATCHER:
14
1410.
We are in the 105th
THE DISPATCHER:
9
11
408.
Floor.
7 8
Fire Department,
can hang up now.
15
Oh, man. Just sit tight.
Just sit tight.
THE CALLER:
All right, all right.
16 17 18 19
THE DISPATCHER: 408.
20
THE CALLER:
21
THE DISPATCHER:
22
What? Fire Department,
408.
23
THE CALLER:
24
THE DISPATCHER:
25
Fire Department,
Department.
Talk to me.
Down there. It's the Fire -«;..
You
55 1 2
THE CALLER:
3
THE DISPATCHER:
4
THE CALLER:
6
co-workers.
7
World Trade Center.
8
He's stuck in an elevator in the
What floor is he
stuck on? THE CALLER:
I have no idea.
I can
give you his cell phone number.
12 13
I have one of my
THE DISPATCHER:
10 11
Fire Department,
408.
5
9
Fire Department.
THE DISPATCHER: him.
14
They will get to
Okay? THE CALLER:
Okay.
15 16 17 18
THE DISPATCHER: 408.
Fire Department,
Where's the fire?
19
THE OPERATOR:
20
THE DISPATCHER:
21
THE OPERATOR:
FD 408? Yeah. This is 1530.
We have
22
a call for about 100 to 200 people on the 106th
23
Floor.
24 25
THE DISPATCHER: We're on the way.
Yeah, we got it.
56 1 2
THE OPERATOR:
Thank you, sir.
3 4 5
THE DISPATCHER:
6
THE CALLER:
7
Good morning.
THE DISPATCHER:
9
THE CALLER: alarm in Manhattan.
THE DISPATCHER:
12
THE CALLER:
13
THE DISPATCHER: 7?
THE CALLER:
19 20 21 22
Box number is 4327. Terminal
That would be
THE DISPATCHER:
All right, it's 432,
Terminal 7? THE CALLER:
They said box/terminal,
and it's 43-27. THE DISPATCHER:
Okay.
That's what I
want to hear.
23
THE CALLER:
24
THE DISPATCHER:
25
All right.
(inaudible. ) Penn Plaza.
17 18
Box number.
What's the address?
15 16
Yeah.
I have a commercial fire
11
14
This is
Jessica with ADP Security Services.
8
10
Manhattan fire, 408.
Manhattan Plaza?
Okay. That's one Chase
57 1 2
THE CALLER:
3
THE DISPATCHER:
4
Yes. All right.
(887)
735-1397?
5
THE CALLER:
6
THE DISPATCHER:
Yes. Okay.
Are you guys
7
aware that we just had a plane crash into the
8
World Trade Center?
9 10
THE CALLER:
They saw something at the
Bank of New York.
11
THE DISPATCHER:
12
THE CALLER:
13
I didn't know it was the I
same one.
14 15
We just had —
THE DISPATCHER:
It's maybe a block or
two away.
16
THE CALLER:
Okay.
17 18 19
THE DISPATCHER:
20
THE OPERATOR:
21
THE DISPATCHER:
22
Fire Department 408. Hi, FD? Yeah.
It's the Fire
Department.
23
THE OPERATOR:
24
THE DISPATCHER:
25
THE CALLER:
Okay, I'm 1751. Yeah.
Okay.
I've got a
58 1 2
second —
3
hitting Two World Trade Center.
well, I had numerous calls on this bomb
4
THE DISPATCHER:
5
THE OPERATOR:
6
Okay.
Okay.
What's your
number?
7
THE DISPATCHER:
408.
THE DISPATCHER:
Fire Department,
8 9 10 11
408.
12 13
THE OPERATOR:
Okay.
on the 89th Floor.
14
THE DISPATCHER:
15
THE OPERATOR:
16
THE DISPATCHER:
17
THE OPERATOR:
18
THE CALLER:
20
THE DISPATCHER: sit tight.
22 23
What building? One World Trade. One World Trade? Uh-huh.
What is your
number?
19
21
It's Roomj
All right, sir.
Just
What suite are you in again? THE CALLER: ^HB Is the fire coming
down?
24
THE DISPATCHER:
25
THE OPERATOR:
Just sit tight.
What is your number,
59 1 2
FD?
3 4 5 6
THE DISPATCHER:
408.
7
THE OPERATOR:
8
THE CALLER:
9
THE DISPATCHER:
10
13
408. Hello.
THE CALLER:
15
THE DISPATCHER:
18
Yes? What office are you
in? THE CALLER: (inaudible.)
The second airplane fly—
inside to the trade.
19
THE DISPATCHER:
20
THE CALLER:
Where are'you?
On 43rd and First Avenue,
21
and it's quite special.
22
not something -- (inaudible. )
23 24 25
Fire Department.
We're sitting in the roof of World Trade. I THE DISPATCHER: Yeah. THE CALLER:
17
This is the Fire
Okay.
14
16
Go ahead, sir.
Department.
11 12
Fire Department,
It's terrorist.
THE DISPATCHER:
Okay.
It's
60 1 2 3
THE DISPATCHER:
Fire Department,
408.
4
THE CALLER:
5
Building No. 2.
6
condition.
82nd Floor, Stairway C
Very, very heavy smoke
Stairwells are locked.
7
THE DISPATCHER:
8
your office and stay in your office.
9
THE CALLER:
10
downstairs if you can.
12
THE CALLER:
13
Okay.
Try to get
All right? We can only get to 78,
and then the doors are locked.
14 15
Get back in
Our office exploded.
THE DISPATCHER:
11
Okay.
THE DISPATCHER:
Okay.
Sit tight
there then.
16
THE CALLER:
17
THE DISPATCHER:
All right.
THE DISPATCHER:
Fire Department,
Okay.
18 19 20 21 22
408. THE CALLER:
This is QfJ 80th Floor
23
of Two World Trade Center.
24
THE DISPATCHER:
25
THE CALLER:
Yeah.
Where it's —
it's — we
61
1 2
• are stuck in all the —
we can't get out.
3
THE DISPATCHER:
4
THE CALLER:
5
THE DISPATCHER:
6
.•
All right.
It's blocked. Just sit tight.
where you are.
7
THE CALLER:
Right now we are trying
8
to break the windows, because the smoke is
9
killing us.
10 11
Stay
THE DISPATCHER:
All right.
Just stay
where you are.
12 13
We are on the 80th Floor. I . THE DISPATCHER: Okay. Stay there.
14
THE SECOND CALLER: jff§ he' s telling
15
THE CALLER:
you to stay where you are.
16 17
Hi. call.
Should I stay on the phone with you guys?
18
THE DISPATCHER:
19
to stay there.
20
can.
21 22
-I picked this up on a conference
No.
We'll get to them as soon as we
THE SECOND CALLER: a favor.
Just tell them
Okay. iffjj do me
If you can dial out obviously, right?
23
THE CALLER:
Yes.
24
THE CALLER:
Take my number down.
25
THE DISPATCHER:
All right.
I'm
62 1 2
disconnecting, PD.
3 4 5 6
THE DISPATCHER:
Fire Department,
408.
7
THE CALLER:
Yes, I'm in One World
8
Trade Center on the 64th Floor.
9
whether to stay on the floor or go down the
10
I-don't know
stairs.
11
THE DISPATCHER:
12
somebody comes to get you.
13
THE CALLER:
Just stay there until
Okay.
Thank you.
14 15 16 17
THE DISPATCHER: 408.
18
THE CALLER:
19
with ADT.
20
Trade Center.
Yes, I'm Jim (Inaudible.)
The reason I'm calling is the World
21
THE DISPATCHER:
22
THE CALLER:
23 24 25
Fire Department,
Yeah.
Do you want us to call
the trouble signal in and stuff like that? THE DISPATCHER: something going on.
No, we know there is
Don't call us for nothing.
63
1 2
THE CALLER:
3
THE DISPATCHER: All right? Because
Okay.
4
we are taking —
5
from the civilians.
6
something going on there.
7
trying to take care of it as best we can.
8
off on all alarms to the World Trade Center.
9 10
we're getting all these calls All right.
THE CALLER:
We know there ±s
We're there.
Okay.
We're
All right.
Hold
Thank
you.
11 12 13
THE DISPATCHER:
14
THE OPERATOR:
15
THE CALLER:
408. Sir, go ahead.
Yeah.
Okay, there is
16
people trapped in a restaurant in the World Trade
17
Center.
It's Greenhouse Restaurant.
18
THE DISPATCHER:
19
THE CALLER:
20
THE DISPATCHER:
21
THE CALLER:
22
25
What floor?
(Inaudible.) —
escape.
What floor?
The plaza level in the
World Trade 1.
23 24
Okay.
THE DISPATCHER:
That's down near the
ground? THE CALLER:
Yeah.
64 1 2 3
THE DISPATCHER: worry about it.
4
All right.
Don't
We will take care of it.
THE CALLER:
Okay.
5 6 7 8
THE DISPATCHER: 408.
Fire Department,
Where's the fire?
9
THE CALLER:
There is no fire.
10
at 131 Duane (inaudible.) Restaurant.
11
to evacuate where we are?
12
THE DISPATCHER:
13
THE CALLER:
14
to do?
We're
Do we need
Sit tight.
Is there anything we need
We're in a restaurant?
15
THE DISPATCHER:
16
THE CALLER:
Just site tight.
Okay.
17 18 19
THE DISPATCHER:
20
THE CALLER:
21
William from Star Fire.
22
if —
23
Manhattan.
Good morning.
This is
I'm calling to find out
are your phone lines up okay? THE DISPATCHER:
Yeah, do you realize
24
what's going on? What are you —
25
THE CALLER:
Excuse me?
65 1 2 3
THE DISPATCHER:
crash into the World Trade Center.
4 5
We just had a plane
THE CALLER:
Yeah, yeah.
I'm looking
at it on TV.
6
THE DISPATCHER:
7
load of —
8
right now.
9
We are getting a shit
we are overloaded with phone calls
THE CALLER:
Okay.
All right.
10 11 12
THE DISPATCHER:
13
THE OPERATOR:
Citywide, 408. Yeah, this is
14
notification desk, Boyle<
15
recall, and can you make the announcement that we
16
are calling in all available members from home by
17
the orders of the chief of operations.
18
THE DISPATCHER:
19
THE CALLER:
We are at total
Okay.
Okay.
No problem.
Thank you.
20 21 22
THE DISPATCHER:
23
THE CALLER:
Fire Department, 408.
Yes, hi.
We're on 11
24
Broadway.
25
pretty close to the fire, about two or three
We're on the 12th Floor.
We are
66 1 2
blocks.
3
the building.
4 5
We want to know if we should evacuate
THE DISPATCHER:
Just sit tight until
told otherwise.
6
THE CALLER:
7
THE DISPATCHER:
All right.
10
THE DISPATCHER:
Dispatcher.
11
THE CALLER:
Okay.
Thank you.
8 9
12
My name is the Jimmy
Lanza with 43 truck, but I'm home.
Is there --
13
THE DISPATCHER:
14
THE CALLER:
15
THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
You got it.
THE DISPATCHER:
Fire Department,
Come on in.
Go to work? Go to work.
Okay.
Thank you.
18 19 20 21
408.
22
THE OPERATOR:
23
THE DISPATCHER:
24
THE OPERATOR:
25
a gentleman.
408, this is 1162. Yeah. I just had a call from
He said that they were trapped on
67 1 2
the 103rd Floor.
3
THE DISPATCHER:
4
THE OPERATOR:
5
What building? In Building 2, Two
World Trade. THE DISPATCHER: THE OPERATOR:
Okay. And he said there were
about 75 to a hundred people that were trapped in 9
the stairwell at that location also.
10
THE DISPATCHER:
11
THE OPERATOR:
12
All right. He said that he was in
13
a room on the 103rd Floor, and that there were a . 1 ' lot of people in the stairwell, said that the
14
doors were hot, and that the stairwell it was
15
also full of smoke.
16
THE DISPATCHER:
Okay.
No problem.
THE DISPATCHER:
Fire Department,
17 18 19 20
408.
21
THE CALLER:
Okay.
We were just in
22
contact with people who were trapped on the 106th
23
Floor of the Building 1.
24 25
THE DISPATCHER: it.
We are trying to get —
Okay.
We know about
68 1 2 3
THE CALLER:
I know.
with smoke.
4
THE DISPATCHER:
5
THE CALLER:
6
They want to know should
THE DISPATCHER: tight.
9 10
I understand.
they break a window.
7 8
It's filling
Tell them to sit
Don't do nothing till they get up there. THE CALLER:
Don't do anything.
Don't
break a window?
11
THE DISPATCHER:
12
THE CALLER:
Right.
Okay.
Thank you.
13 14 15
THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
THE CALLER:
24 25
Just go to your own
I'm 54 engine.
We got a
couple of guys here all right.
22 23
Guys
firehouse and sit tight.
20 21
Yeah, dispatcher.
on recall, where do you want us to go?
18 19
Dispatcher.
THE DISPATCHER:
All right.
tight. THE CALLER:
All right.
Bye.
Just sit
69 1 2 3 4
THE DISPATCHER:
Fire Department,
408.
5
THE CALLER:
Yes, hi.
My name is
6
Wayne Goldstein.
7
the 90th Floor of Two World Trade Center.
I'm in contact with people on
8
THE DISPATCHER:
9
THE CALLER:
Right.
They're looking for
10
information on whether they should go down the
11
stairwell.
12
THE DISPATCHER:
Tell them to stay
I 13
where they are.
14
THE CALLER:
Okay.
Is there a way to
15
check back or is there any way for them to get
16
instruction up there?
17 18
THE DISPATCHER:
Just tell them to
stay where they are for now.
19
THE CALLER:
Okay.
20 21 22
THE DISPATCHER:
23
THE CALLER:
24
Park City.
25
vacate the building.
Manhattan fire, 408.
Hi, I live in Battery
Our doorman suggested that everybody Is that what you are
70
1
2
recommending?
3
THE DISPATCHER:
We are not
4
recommending anything unless you are in that
5
building that's been affected.
6
you are.
7
THE CALLER:
Just stay where
Okay.
8
9 10
11
THE DISPATCHER:
408.
12
THE CALLER:
13
couple of times.
14
World Trade.
Yes, sir.
THE DISPATCHER:
16
THE CALLER: dense.
18 19
I've called a
I'm on the 88th Floor of Two
15
17
Fire Department,
Okay, sir.
The smoke is getting more
It's getting hotter. THE DISPATCHER:
Okay.
Just sit
tight.
20
THE CALLER:
21
some direction?
22
down?
23
Can you at least give us
Does it make sense to go up or
THE DISPATCHER:
24
are.
25
are.
Don't go anywhere.
Just stay where you Just stay where you
71 1 2 3
THE CALLER: windows?
4 5
And what about breaking
THE DISPATCHER:
That's up to you.
Just stay where you are.
6
THE CALLER:
Why would —
7
point where you would break a window?
8
THE DISPATCHER:
9
fireman.
Sir, I'm not a
I'm just telling these guys where to
10
go.
Just stay where you are.
11
break a window, break a window.
12
And what — 1 THE DISPATCHER: Just sit tight. We'll get to you as fast as we can.
15 16
THE CALLER:
Okay.
Can you hold one
second, please?
17 18
If you got to
THE CALLER:
13 14
there's a
SECOND PERSON:
Hello?
Who am I
speaking to?
19
THE DISPATCHER:
This is the New York
20
City Fire Department dispatcher.
21
THE CALLER:
Okay, sir.
We are in the Two World
22
Trade, as the gentleman said.
23
Floor.
24
THE DISPATCHER:
25
THE CALLER:
We are on the 88th
Right.
As far away from where we
72 1
2
think the plane hit the building?
3
THE DISPATCHER:
4
THE CALLER:
5
THE DISPATCHER: .
8 9
Okay?
THE CALLER:
Right.
Two World Trade.
Sir, the smoke is getting worse here. We have several people here, okay?
10
pregnant woman here and so on.
11
getting worse.
12
best as we can.
13 14
We have a
The smoke is
We are huddled into the corner as
THE DISPATCHER: you is sit tight.
15 16
We are o n — we
are on the northwest corner of the 88th Floor.
6 7
Right.
Sir, all I can tell
All right?
THE CALLER:
Can you give us some
instruction and —
17
THE DISPATCHER:
All I can tell you is
18
to sit tight, all right, because I got almost
19
every fireman in the city coming out to help
20
you.
21
THE CALLER:
I understand.
22
THE DISPATCHER:
They're coming. All
23
I can tell you is sit tight until somebody leads
24
you out of there.
25
THE CALLER:
Okay.
All right.
We
73 1 2
should know --
3
THE DISPATCHER:
4
THE CALLER:
5
you off the phone.
6
instruction.
7
Sir, we are not letting
You've got to —
THE DISPATCHER:
8
stay where you are.
9
Don't leave your office.
10
Just sit tight.
we need some
I'm telling you to
Don't leave your floor. Stay where you are.
I'm hanging up.
11 12 13
THE DISPATCHER:
14
THE CALLER:
15
the 103rd Floor,
16
please.
Yeah.
17
THE DISPATCHER:
18
THE CALLER:
19
THE DISPATCHER:
20
We're trapped on
What building?
Building 2. All right.
We're on
the way.
21
THE CALLER:
How long?
22
another guy in an office.
23
window.
24
the stairway.
25
408.
I'm here with
We busted out the
It's 75 to a hundred people trapped in
THE DISPATCHER:
All right.
We'll get
74 1 2
to you as soon as we can.
3
THE CALLER:
All right.
4
door closed in the office.
5
busted out two windows.
6 7
THE DISPATCHER: there.
8
I got the
I got it blocked.
Fine.
Just stay.,
We will get to you as soon as we can. THE CALLER:
Please hurry.
9 10 11 12
THE DISPATCHER: 408.
13 14
THE OPERATOR:
THE DISPATCHER:
16
THE OPERATOR:
17
THE CALLER:
Yes. You're on the line?
Hello, I got a group of
about 20 people.
19
THE DISPATCHER:
20
THE CALLER:
of the .World Trade Center.
22
THE DISPATCHER:
23
THE CALLER:
24
THE DISPATCHER: are.
Right.
We're on the 88th Floor
21
25
Yes, I'm PD 2183,
regarding the World Trade Center.
15
18
Fire Department,
Just sit tight.
Okay, this is — Just stay where you
I
75 1 2 3
THE CALLER:
THE DISPATCHER: sir.
THE OPERATOR:
10
Yes, sir.
He said
keep —
8 9
I understand that,
Just stay where you are.
6 7
The smoke is
getting real bad.
4 5
All right.
THE CALLER:
What about breaking a
window? THE DISPATCHER:
If you feel you have
11
to break a window, go ahead and do it, but just
12
stay where you are.
13 14 15
THE CALLER: smoke to us?
THE DISPATCHER:
16
are, all right?
17
you as soon as we can.
18
THE CALLER:
19 20
I Doesn't that draw the
Just stay where you
There will be someone up to get
All right.
We are in the
northwest corner, about 20 people. THE DISPATCHER:
All right.
23
THE DISPATCHER:
Department 408.
24
THE OPERATOR:
21 22
25
408, I have some caller
states they are in the elevator.
76 1 2
THE DISPATCHER:
3
THE CALLER:
Stuck in the elevator.
4
THE CALLER:
We're on the 84th Floor.
5
THE DISPATCHER:
6
THE CALLER:
8
THE DISPATCHER:
There's smoke all over.
THE CALLER:
13
THE OPERATOR:
They're coming. What floor are you on,
ma'am?
15
THE CALLER:
16
THE DISPATCHER:
17
THE CALLER:
18
THE DISPATCHER:
19
THE CALLER:
20
THE DISPATCHER:
21
They're on the way up,
22
THE CALLER:
Where are they? They're coming.
What? They're coming.
Where are they? They're downstairs.
Do you want us to come
down?
24 25
Just
send somebody. THE DISPATCHER:
23
What building are you
I can't hear you.
12
14
What
in?
10 11
Okay.
building?
7
9
They're what?
THE DISPATCHER:
are.
Just stay where you
77 1 2 3 4 5
THE DISPATCHER:
THE OPERATOR:
7
THE DISPATCHER:
8
THE OPERATOR: 35.
408, I'm 8617. Yeah. Okay.
THE DISPATCHER:
11
THE OPERATOR:
Where? At 405 Lexington
Avenue.
I 13 14
We have a male
His leg is trapped in a door.
10
12
I'm
Manhattan 408.
6
9
Yeah, EMS.
THE DISPATCHER:
. All right.
What
floor?
15
THE OPERATOR:
16
doors.
17
scene.
18
It just says revolving
It don't say what floor, but we're on the
THE DISPATCHER:
We're on the way.
THE DISPATCHER:
Fire Department,
19 20 21 22 23
408.
THE CALLER:
Yes, there was a bombing
24
in the World Trade Center.
25
THE DISPATCHER:
Okay.
What else do
78 1 2
you want to tell me?
3
THE CALLER:
In both buildings, a
4
plane crashed in the second one, and a bomb blew
5
up in the first one.
6
THE DISPATCHER:
7
THE CALLER:
Okay.
And there's police cars
8
and an ambulance over there, but they don't have
9
fire trucks yet.
10
THE DISPATCHER:
11
THE CALLER:
12
THE DISPATCHER:
13
THE CALLER:
We're there, sir.
Oh, you're there? Yes.
All right.
14 15 16 17
THE DISPATCHER:
Fire Department,
408.
18
THE CALLER:
Hi, we located directly
19
across from the World Trade Center towers, and we
20
saw everything (inaudible.)
21 22
THE DISPATCHER:
Just sit tight,
okay?
23
THE CALLER:
24
THE DISPATCHER:
25
THE CALLER:
You want our names? That's all right.
Do we need to evacuate?
79 1 2 3
THE DISPATCHER:
Just stay where you
are.
4
THE CALLER:
Okay.
Thank you.
5 6 7 8
THE DISPATCHER:
Fire Department,
408.
9
THE CALLER:
Yes, this isj
10
and I have a son-in-law trapped on the
11
83rd Floor of the World Trade Center, and they
12
wanted to just make sure that you knew they were
13
there.
14
THE DISPATCHER: Believe me, we know.
15
THE CALLER:
16
THE DISPATCHER:
All right.
THE DISPATCHER:
Fire Department,
17
You do? Take
care.
18 19 20 21
408.
22
THE CALLER:
23
THE DISPATCHER:
24 25
.
THE CALLER:
Hello? Fire Department.
Okay.
I had spoken to
someone a few minutes ago about —
we have people
80 1 2
trapped on 89.
There are ten people trapped --
3
THE DISPATCHER:
4
THE CALLER:
5
~ in an office.
THE CALLER:
Just sit tight.
They tried to escape
using the emergency doors.
THE DISPATCHER:
THE CALLER:
Are you going to get to
THE DISPATCHER: tell you.
16 17
We
them?
14 15
Just sit tight.
will get to you.
12 13
The emergency doors
are locked.
10 11
I don't
know which office. THE DISPATCHER:
9
Okay, just —
That's all we can
Just sit tight. THE CALLER:
The smoke is coming in,
and they don't know what to do.
18
THE DISPATCHER:
19
THE CALLER:
Just sit tight.
Okay.
20 21 22 23 24 25
THE DISPATCHER:
Fire Department,
408. THE OPERATOR:
Yes.
I got six adults
trapped on the 97th Floor, Building No. 2.
Two
81 1 2
World Trade Center, 97th Floor.
3
the west side of the building.
4
smoke, difficulty breathing.
5 6
THE DISPATCHER: take care of it.
7
Six adults on Heavy, thick
All right.
Just sit tight, sir.
THE CALLER:
We're connected to a
8
conference call to the individual --
9
THE DISPATCHER:
10
THE CALLER: window?
13 14
tight.
Should they break the
We have them on the phone. I THE DISPATCHER: Just tell them to sit We'll get to them as soon as we can.
15
THE CALLER:
16
THE DISPATCHER:
17
How soon?
THE CALLER:
19
THE DISPATCHER:
For how long?
THE CALLER:
Till we get up there
Is there anything they
can do in the meantime?
23
THE DISPATCHER:
24
THE CALLER:
25
I understand that.
and get them.
21 22
They need air.
Just tell them to sit tight.
18
20
Just tell them to sit
tight.
11 12
We will
doors?
I can't tell you.
Should they go to the
Should they go down the steps?
82 1 2 3
THE DISPATCHER: where they are.
4 5
Do not leave.
THE CALLER: leave.
Tell them to stay
In that office.
Do not
Okay, my number is 718 —
6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
This concludes Side 1.
Please turn
tape over to Side 2 for continuation of citywide Job No. 1-44.
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