Ny B32 Ems Tape 1 Fdr- Entire Contents- Transcript- 911 Calls 383

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EMS TAPE 1

WORLD TRADE CENTER 911 EMS TELEPHONE CALLS September 11, 2001

Transcribed by Laurie A. Collins

RECORDER:

The following master tape

reproduction pertains to CCU case 1073-01 relative to CAD 0727 which occurred on September llth, 2001. The following portion of tape begins at 0847 hours, 27 seconds, taken from position 1, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:

8702.

OPERATOR:

8702, 1981.

Caller is on

the line from Manhattan. CRO:

Okay.

CALLER: CRO:

Hello?

Yes, hi.

Is the patient breathing, please?

CALLER:

I am on the Brooklyn Bridge,

and I just saw an explosion. CRO:

You saw an explosion?

CALLER: Center.

Yeah, on the World Trade

I'm sorry, not the World Trade Center,

Twin Towers. CRO:

You' saw an explosion at the Twin

Towers? CALLER: CRO:

Yeah, the top floor.

Okay.

EMS Tape 1

CALLER: CRO:

Everybody's calling.

I see --

Yeah, there's a lot of calls.

CALLER: CRO:

3

Everybody's calling.

Yeah, okay.

RECORDER:

Thank you.

The preceding portion of

tape concludes at 0848 hours, 00 seconds. The following portion of tape begins at 0853 hours, 57 seconds, taken from position 1, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:

8702.

OPERATOR:

I. 8702, 2106.

. We're calling

on a second call, job number 727. CRO:

727.

Okay.

Yeah, we have that

job. OPERATOR: CRO:

Okay.

All right?

OPERATOR: All right. CRO:

You're welcome.

OPERATOR: CRO:

Bye-bye.

Bye-bye.

RECORDER:

The preceding tape concludes

at 0854 hours, 15 seconds. The following portion of tape begins at

EMS Tape 1

4

0857 hours, 27 seconds, taken from position 1, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September 11, 2001. OPERATOR: CRO:

8702.

OPERATOR: 1466.

(Inaudible) and get a name.

Okay, RO 8702.

This is

Is this another call for the World Trade

Center? CRO:

No problem.

OPERATOR: CRO:

Okay.

RECORDER:

Caller hung up. Thank you.

Bye-bye.

The preceding portion of

tape concludes at 0857 hours, 42 seconds. The following portion of tape begins at 0852 hours, 46 seconds, taken from position 2, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRD:

8736.

OPERATOR: CRD:

8736.

OPERATOR: CRD:

87 what?

36?

Yes.

OPERATOR: I can barely hear you, all this going on.

This is operator 1246, and we are

EMS Tape 1

5

going into the borough of Manhattan, and the caller is on the line at this time. CRO:

Hello, caller.

CALLER: CRO:

Is the patient breathing?

CALLER: CRO:

Yes, he is, ma'am.

He's awake?

CALLER: CRO:

Yes.

How old is he?

He's about 50, 52.

Okay.

What's the matter with

him? CALLER:

He's sitting down calmly now,

but he says he needs an ambulance. even —

I can't

can you hear me? CRO:

I can hear you.

OPERATOR:

I'm sorry, there's a lot of

noise going on in the back here. CALLER:

There's been some kind of

explosion, and it might have affected him or something like that. CRO:

Are you at the World Trade

Center? CALLER:

No.

We're right next to it.

I'm at Two Rector. CRO:

Oh, okay, because we have --

EMS Tape 1

okay.

6

We have a lot of units going over to that

place. CALLER: CRO:

Okay.

But being that you're in a

different location CALLER:

Right.

CRO:

I just need for you to tell me

—

what is his condition so this way we'll make sure that he gets one. CALLER: now.

Well, he's breathing right

He's sitting. CRO:

Okay.

CALLER: CRO:

He's holding his leg.

Okay.

CALLER:

I think he might have fell to

his knees or something. CRO:

Okay.

CALLER:

Yeah, he's breathing okay.

He's trying to breathe a little. is affected. CRO:

. Okay.

CALLER:

Yeah, he fell.

bruise on his leg. CRO:

I think his leg

Okay.

He has a

EMS Tape 1

CALLER:

7

Yeah.

OPERATOR: CALLER:

Caller? Yes?

OPERATOR:

I'm sorry, what is wrong

with the patient? CRO:

Okay.

He fell, and he had

bruises to the leg. CALLER:

Yeah, on both legs.

He may

not be able to walk at this time. OPERATOR:

So that's what it is, an

injury? CALLER:

I . Right, uh-huh.

OPERATOR:

I thought she said it was

some kind of explosion. CRO:

No, there was an explosion, an

explosion. CALLER: OPERATOR:

Right here, I'm sorry, nearby. That's the World Trade

Center, but not there. CRO:

Right.

OPERATOR:

That's what I wanted to find

out. CALLER: been running.

I guess may be he might have

8

EMS Tape 1

OPERATOR: Okay.

Right, and he got scared.

Injured male.

Hold on.

Okay.

It's hard

to hear these callers (inaudible) making too much noise here.

Aided male.

Okay, ma'am? CALLER: CRD:

Hold on.

Ma'am?

CALLER: CRD:

Hello?

What I need you to do is just

have him sit right where he's at, okay, and not move anymore.

We'll have somebody respond.

Let

me just verify your address; okay? CALLER:

Okay.

CRO:

AC, did you route yet?

CRO:

AC?

DISPATCHER: CRO:

Did you route yet?

DISPATCHER: CRO:

Hello?

Yes.

DISPATCHER:

CRO:

Excuse rue?

AC, did you route?

DISPATCHER:

CRO:

Yeah.

RO?

Yes.

DISPATCHER:

I can barely hear you.

EMS Tape 1

9

Again, 8736? CRO:

Yes.

DISPATCHER: Rector Street.

Yes, I did route, it's Two

I can barely hear you.

In the

front lobby. CRO:

Okay.

Let me just put it in

manually, then, because I didn't get it. DISPATCHER:

I don't think we're down

or anything. CRO:

Okay, Two Rector Street.

Near

Broadway; right? CALLER: CRO:

Yes, ma'am.

Okay.

keep him like I said. Let him sit there.

All right, ma'am.

Just

Don't move him anymore.

We'll have somebody respond

to Two Rector Street; okay? CALLER:

All right.

Can I have your

last name? CALLER:

My last name?

CRO:

Yes.

CRO:

Brown.

CALLER:

Thank you, Ms. Brown.

for all the confusion here. confusion.

Thank you, ma'am.

Sorry

There's a lot of

EMS Tape 1 CRO:

10

All right.

RECORDER:

The preceding portion of

tape concludes at 0856 hours, 16 seconds. The following portion of tape begins at 0905 hours, 15 seconds, taken from position 2, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:

8736?

OPERATOR:

8736, this is operator 1490.

I have a call from a lady at Bank of New York that states that the World Trade Center CRO:

—

We got that already.

OPERATOR:

She states on the northwest

side there's a women hanging from — an unidentified person hanging from the top of the building.

That's all the information.

One World

Trade Center. CRO:

All right.

We have quite a few

calls. OPERATOR: CRO:

I know.

I know.

Jesus Christ.

We're going through the

same thing here. OPERATOR: only imagine.

Yeah, I can imagine.

It's chaos here.

I can

11

EMS Tape 1 CRO:

Uh-huh.

all over again.. Okay.

It's another World Trade I guess I can put it in,

but I'm pretty much sure we have more than enough ambulances going to the scene already.

I'm

pretty sure somebody is going to let them know. OPERATOR: CRO:

All right.

Okay.

OPERATOR: CRO:

Bye-bye.

Bye-bye.

RECORDER:

The preceding portion of

tape concludes at 0906 hours, 10 seconds. The following portion of tape begins at 0935 hours, 46 seconds, taken from position 2, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:

8736.

CALLER: got lots of calls.

Hello, EMS.

I'm sure you've

I'm just alerting you to the

44th floor of Tower Two.

There is a man down

with head injuries. CRO:

Okay.

This is at the World

Trade? CALLER: CRO:

Yes, it is.

Yeah, we have a lot of units over

12

EMS Tape 1 there at the scene already. CALLER:

Well, can you make sure

somebody gets to the 44th floor lobby?

There is

a security guard with him, but he has no phone. It's out at that floor.

So I'm making the call

from another floor. CRO:

You're not a police operator;

right? CALLER:

No, I'm not.

I'm just a

tenant in the middle of evacuating.

I want to

keep walking, but I just want to make sure that somebody knows about this man on the 44th floor of Tower Two. CRO:

Oh, goodness.

Hold on a second,

because we are so backed up here. CALLER:

I'm sure you are.

But can you

write that down and I can keep walking, please? CRO:

Well, as soon as I get -- sure.

Hold on one second.

We have so much information

on here, that our computers are down. CALLER:

I have to keep walking. I'm

sorry. CRO:

No problem.

OPERATOR:

Okay?

Thank you.

1 13

EMS Tape 1 RECORDER:

The preceding portion of

tape concludes at 0936 hours, 46 seconds. The following portion of tape begins at 0952 hours, 53 seconds, taken from position 2, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:

8736?

OPERATOR: CRO:

Okay, 87 —

Yes.

OPERATOR: CRO:

1

Yes.

Is the patient breathing?

CALLER: breathing.

155 in Manhattan.

Hello, caller?

CALLER: CRO:

8736?

She's having trouble

She's breathing, but she's having

trouble breathing. CRO:

Okay.

CALLER: CRO:

How old is she?

I'd say about 60.

Okay.

Is she an asthmatic

patient. CALLER: CRO:

No.

Does she have any medical

problems? CALLER:

I don't know.

14

EMS Tape 1 CRO:

Okay.

Is she complaining of any

chest pains or anything like that? CALLER: CRO:

No.

Okay.

All right.

Keep her in a

ventilated area, nothing to eat or drink.

Loosen

any tight clothing around her chest and her stomach.

And we'll have somebody respond.

Don't

hang up because I need to verify your address. CALLER:

Okay.

OPERATOR: CRO:

You got it?

No.

OPERATOR: CRO:

I did.

What's the address?

CALLER: CRO:

230 West 129th Street.

Okay, because we're so backed up

over here with these computers. OPERATOR: elevator.

She was stuck in the

Now she's downstairs and having

difficulty breathing. CRO:

All right.

CALLER: CRO:

230 West —

-- 129th Street.

129th Street.

dead end street. CALLER:

Yes.

(Inaudible) and

EMS Tape 1 CRO:

Okay.

15

Just bear with us because

with this explosion we're having so much back up. Okay? CALLER: CRO:

I understand.

Like I said, just keep her in a

ventilated area.

Don't let anybody crowd her.

CALLER: CRO:

Okay.

Don't have anybody question her.

Just have her relax until we get there; okay? CALLER: CRO:

230 West 129th Street. I ' • . •

CALLER:

CRO:

Correct.

Okay.

CALLER: CRO:

Okay.

Okay.

All righty.

RECORDER:

The preceding portion of

tape concludes at 0954 hours, 45 seconds. The following portion of tape begins at 0859 hours, 46 seconds, taken from position 3, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:

8621.

OPERATOR:

8621, this is 1821 in

Manhattan for the One World Tower.

16

EMS Tape 1 CRO:

Okay.

Hello? OPERATOR: disconnected.

There's no caller.

He

But I wanted to give you

additional information on it. CRO:

Okay.

OPERATOR: CRO:

He's at the 103rd?

OPERATOR: floor.

He's on the 103rd floor.

103, a hundred and three

He says that there are people getting

sick from the smoke that's coming in. lot of people.

There's a

He's thinking that they're

trapped. CRO:

Okay.

They're on the way, then.

Thank you. OPERATOR: CRO:

Did you route

OPERATOR: CRO:

You're welcome. —

(Inaudible.)

Did you route already?

OPERATOR:

I'll do it again just in

case. CRO:

No problem.

Did you hear it was a confirmed helicopter or a plane?

EMS Tape 1 OPERATOR: CRO:

They said it's a helicopter.

Helicopter; right?

OPERATOR: sure.

17

Yeah, yeah.

Yeah.

They're not

But most people are saying helicopter. CRO:

Trauma.

OPERATOR:

Yes.

Did you receive that? CRO:

Huh-uh.

OPERATOR: CRO:

You didn't get it?

No.

OPERATOR:

(Inaudible.) Let me see I ' • .

what happened. CRO:

You said One World Tower; right?

OPERATOR: CRO:

Right.

Let me see if there's a job on

that. OPERATOR: ones.

There's probably numerous

I saw a lot of jobs in our system for it. CRO:

All right.

You could use 727

with regard to that. OPERATOR: CRO:

727?

Yeah.

OPERATOR:

Okay.

have to find the job again.

Where's my pen? 727.

All right.

I I

EMS Tape 1

18

got it. '.

CRO:

You got it?

3130, right, your

job number? OPERATOR:

Oh, thanks.

I was in

another room working, and they called me out. CRO:

Yeah, me too.

I was having

breakfast, and they dragged me out. OPERATOR:

They canceled everything.

CRO: No, not here. OPERATOR: CRO:

3085, that was the job.

Okay.

OPERATOR:

That was the job number,

3081. CRO:

Okay.

OPERATOR: Okay.

Oh, forget how to work here.

EMS job number is again? CRO:

727.

OPERATOR: CRO:

727?

Okay.

Okay.

OPERATOR:

Thank you very much.

RECORDER:

The preceding portion of

tape concludes at 0902 hours, 08 seconds. The following portion of tape begins at 0909 hours, 00 seconds, taken from position 3,

EMS Tape 1

19

dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:

8621.

OPERATOR:

Okay.

Let me just put this in. CRO:

One second, 8621. 86 —

— 21.

OPERATOR:

1712.

Caller in regards to

the World Trade, as you probably know.

Calling,

I'm 1712 going into Manhattan, th'e World Trade Center. CRO:

One World Trade Center?

OPERATOR:

I don't know if it's —

saying going into the World Trade Center.

I'm

I

don't have a specific building as yet. CRO:

All right.

OPERATOR: the line.

She's on line; right?

The guy said —

he's not on

He stated that a second plane — CRO:

Oh, yeah.

OPERATOR:

—

hit another building

opposite of the first building that got hit. CRO:

Yeah, we got that one already.

OPERATOR:

Oh, okay.

He hung up.

routed everything because it was a while, me trying to get it.

I

20

EMS Tape 1 CRO: from that guy.

We're not getting anything else The link is probably shot.

OPERATOR:

Yeah, I know.

they told us so —; oh, gosh. (inaudible).

We're down.

CRO:

That's what

I have got an extra

Ain't this something.

All right.

I'll put it in,

though. OPERATOR: CRO:

Yeah, okay.

No problem.

OPERATOR: CRO:

I'm 1712.

Okay.

OPERATOR:

I have an extra (inaudible)

RECORDER:

The preceding portion of

here.

tape concludes at 0910 hours, 46 seconds. The following portion of tape begins at 1104 hours, 52 seconds, taken from position 5, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:

EMS 8659.

OPERATOR: Manhattan.

Okay, 8659.

1082 regarding

Caller is on the line. CRO:

Hello, Manhattan caller.

patient breathing?

Is the

EMS Tape 1 CALLER:

21

Hello.. Yes, yes.

They're

just hysterical. CRO:

Are they awake?

CALLER: CRO:

It's a woman?

CALLER: CRO:

Yes, they are.

Two women here.

Two women.

CALLER:

And they're just covered in

ash. CRO:

How old is the first one?

CALLER:

They're about both, I'd say,

in their thirties. CRO:

Thirties?

Okay.

Thirties.

And

they're covered in ash. CALLER:

They came from the building.

They came from the building. CRO:

Right.

Okay.

What else — are

they complaining of anything else? CALLER:

Are they cut?

One is complaining of her leg.

The other one is just hysterically crying.

I

don't know if she's calmed down now. CRO:

Okay.

All right.

If there's any

bleeding that you can see, if you can put a clean, dry cloth with direct pressure to where

22

EMS Tape 1 they're bleeding; okay? CALLER: CRO:

Okay.

And then just try to calm them

down. CALLER: CRO:

Okay.

They're working on getting help

to everybody; okay? CALLER: CRO:

Okay.

What's the address there.

CALLER: Avenue.

The address is One Fifth

It's on the corner of eighth Street. CRO:

One Fifth Avenue.

CALLER: CRO:

Right.

Where are they?

CALLER:

And we're in the lobby here

with them now. CRO:

In the lobby.

CALLER:

Yes.

I'm on the phone with EMS. CRO:

Is that the Fifth Avenue Hotel?

CALLER:

No, no, no.

It's a regular

corporate building. CRO:

Okay.

CALLER:

So it's One Fifth Avenue?

Correct.

EMS Tape 1 CRO:

23

Tell me the phone number there,

please. CALLER:

The phone number is (212)

777-2933. CRO:

Okay.

CALLER: CRO:

Give me your name.

CALLER: CRO:

Okay?

Hold on.

Their name?

Yours.

CALLER:

My name is Jodi McGurck.

I just want to make sure you're okay. Other than your leg, do you have anything else wrong with you? is that?

Are you bleeding anywhere?

Yes. CRO:

AC?

OPERATOR: CRO:

Yes.

You sent it; right?

OPERATOR:

Yeah, I'll send it.

One

second. CRO:

Okay, ma'am.

OPERATOR: CRO:

Okay.

So you're just keeping them

still? OPERATOR:

Yes.

What

24

EMS Tape 1 CRO:

Any apparent bleeding, you just

put a clean, dry cloth, direct pressure, anything that could be clean; okay? CALLER: CRO:

And try to keep them comfortable.

CALLER: CRO:

Okay.

Okay.

All right.

CALLER:

Okay.

Thank you.

CRO: , Don't hang.up.

Oops.

Good-bye. All right.

AC?

OPERATOR:

One second.

Hold on.

8659;

correct? CRO:

Correct.

AC? OPERATOR: CRO: over yet.

Uh-huh?

One Fifth Avenue is not coming

Please give me a PD job number. OPERATOR: CRO:

Okay.

OPERATOR:

CRO:

Okay.

That's 4530.

Okay. Got it?

No.

OPERATOR:

Not yet?

CRO:

I don't know —

No.

OPERATOR:

That's the second one I got

25

EMS Tape 1 right now. CRO:

Yeah, it's probably going to be a

lot like that now. OPERATOR: CRO:

Yeah.

That was 4530; right?

OPERATOR:

Yeah.

One second.

Yeah,

4530. : CRO:

Ah, there we go.

OPERATOR: CRO:

I got it.

Okey-doke.

Wait a minute.

That was — no,

that was a job from before.

I'm finally getting I ' that, and that's got to be working on — okay. Yeah. OPERATOR: CRO: we go.

Got it?

Oh, I'm sorry, here we go.

Here

No problem. OPERATOR: CRO:

Okay.

Oh, you know what, I didn't get

it yet. OPERATOR:

CRO:

Okay.

It was 45 —

OPERATOR: CRO:

—

4530.

OPERATOR:

30. Okay.

Okay, buddy.

26

EMS Tape 1 CRO:

Thanks.

OPERATOR:

Thank you.

RECORDER:

The preceding portion of

tape concludes at 1109 hours, 38 seconds. The following portion of tape begins at 0852 hours, 40 seconds, taken from position 7, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CALLER: CRO:

He came out of the window.

EMS 8758.

OPERATOR:

8758, 1168.

I have a caller

on the line for the World Trade Center. CALLER:

Hi.

I'm in the American

Express building across the street.

I just saw

someone fall out of the building. CRO: there.

Okay.

We have everybody going

Okay, sir? CALLER:

Okay.

But he's on the north

side of the building on the floor now, down on the floor level, outside the building. CRO:

Okay.

All right.

All right. CALLER: CRO:

Thank you.

Okay.

Bye.

North side.

27

EMS Tape 1 OPERATOR:

Thank you.

RECORDER:

The preceding portion of

tape concludes at 0853 hours, 06 seconds. The following portion of tape begins at 0853 hours, 40 seconds, taken from position 7, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September 11, 2001. CRO:

EMS 8758.

OPERATOR:

8758, 1796.

In Manhattan we

had two people hurt at the Marriott Hotel.

The

caller is on the line. i '

CRO:

.

Okay.

OPERATOR:

It might have been as a

consult result of the explosion at the Financial Center. CRO:

Hello?

OPERATOR: CRO:

Hello?

Hello, ma'am, how far is the

Marriott from the World Trade Center? OPERATOR:

Just two blocks from the

World Trade Center. CRO:

AC do you have an address?

OPERATOR: second.

You're going to have it in a

It will be right in front of you in one

28

EMS Tape 1 second. CRO:

Hold on.

OPERATOR: CRO:

Ma'am?

Yes.

The people that are hurt, can you

see them? OPERATOR: him.

Actually, yeah, I can see

He's sitting right there in the lobby. CRO:

How old is he, about?

OPERATOR: CRO:

85 West Street.

Okay.

How old is he, ma'am? CALLER (talking to someone else at scene):

Let me —

hey, Steve, can you go to the

gentleman who is hurt? him.

I need information about

I need how Old is he and what is his name. CRO:

Just how old are you?

CALLER (talking to second person): He's sitting right on the corner with Sal.

He's

been hurt. CALLER:

Bleeding from the face.

CALLER:

I am talking to ambulance.

I

need information. CRO:

Okay, ma'am, never mind.

He's just bleeding from the face; right?

Okay?

29

EMS Tape 1

CALLER:

Yeah, he's bleeding from the

face. CRO:

All right.

over, 85 West Street. CALLER:

Somebody is coming

Outside; right?

Yeah.

Actually he's sitting

right there in the lobby, the lobby. CRO:

The lobby?

OPERATOR:

All right.

He's in the lobby of the

Marriott Hotel. CRO:

Okay.

Somebody's coming.

All

right? •I ' • . ' OPERATOR: CRO:

Yeah.

What you can do is try to get him

something clean and dry; all right? CALLER:

Somebody is doing that right

now. CRO:

And try to bear with us; okay?

Somebody should be there soon. CALLER:

Okay.

OPERATOR: CRO:

All right?

Okay.

Marriott Financial Center. They'll be there, ma'am.

Thank you. OPERATOR: CRO:

Okay.

Thank you.

Bye-bye.

I know you're going crazy

30

EMS Tape 1 over there. OPERATOR: CRO:

I know.

Okay.

Thank you.

OPERATOR:. Thank you.

So I can hang up

now? CRO:

Yes, ma'am.

OPERATOR:

Thank you.

OPERATOR:

Yeah, we have somebody that

just fell out of the window. CRO:

We heard that it was a plane that

crashed into the building. OPERATOR:

I know.

But there was

somebody that fell out of the window from there too.

CRO:

Oh, my God.

You're getting hit

with everything over there. OPERATOR:

Yeah, I guess the guy was in

a helicopter and just fell out of the helicopter. CRO:

It was a helicopter or a plane?

OPERATOR: CRO:

They say helicopter.

How many people dead; do you

know? OPERATOR:

The only thing I heard about

is somebody fell out the window.

31

EMS Tape 1 CRO:

Oh, my God.

OPERATOR:

I'm sure — i t must be

serious. CRO:

Yeah.

All right.

I'll talk to

you later. OPERATOR:

Okay.

Bye-bye.

RECORDER:

The preceding portion of

tape concludes at 0855 hours, 42 seconds. The following portion of tape begins at 0905 hours, 36 seconds, taken from position 7, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. OPERATOR:

Everybody is there, ma'am:

police, ambulance, fire, everything. CRO:

8758.

OPERATOR:

8758, 1182.

We have another

call for the World Trade Center. CRO:

Okay.

Ma'am, hello? CALLER: CRO:

Yes.

Listen, tell me what's wrong.

Whose hurt there? CALLER: 94th floor.

My husband.

He works on the

32

EMS Tape 1 CRO:

Is he with you now?

CALLER:

No.

I'm home.

I just called

him on his cell phone because I just saw the news. CRO:

Okay.

Ma'am, all right.

Everybody is there now.

We're trying to rescue

everybody; okay? CALLER: CRO:

But he can't breathe.

All right.. If he was on the

phone, I would try to tell him what to do to help him out.

All right?

just to calm down. CALLER: CRO:

But all I can tell you i's

All right?

Relax.

Okay.

Bye-bye.

All right. RECORDER:

Thanks. The preceding portion of

cape concludes at 0906 hours, 14 seconds. The following portion of tape begins at 0943 hours, 10 seconds, taken from position 7, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:

EMS 8758.

OPERATOR: operator 1320.

8758.

This is police

I have a caller on the line in

EMS Tape 1 Manhattan. to you.

33

I just dispatched —

I released it.

number for you. CRO:

I just sent it

Let me find out the

But you can talk to the person. Hello, sir.

The patient is awake

and breathing; right? CALLER:

Yes, she's awake and

breathing. CRO:

How old is she?

CALLER:

She (inaudible) breathing

slowly because I don't have any (inaudible) or atropine or nothing like that. I. ' • . CRO: Listen to me. How old is she? CALLER:

She's in her mid-thirties,

sir, female. CRO:

What happened to her?

CALLER:

Okay.

She had an anxiety

attack, because of the plane crashes and all that. CRO:

Okay.

Listen.

Listen.

The best

thing you can do--- all right -- is just to calm her down and give her some fresh air. CALLER: clinician.

Yeah, I know, I know.

I know what I'm doing too.

I'm a But I

need some assistance because I can't control her anymore.

34

EMS Tape 1 CRO:

All right.

Just give me the

location. CALLER: CRO:

30 Broad Street?

CALLER: CRO:

30 Broad Street, 19th floor.

Yeah.

19th floor.

CALLER:

Manhattan?

Yeah.

OPERATOR:

Maximus, they're at Maximus,

Incorporated, on the 19th floor. CRO:

That's right near Beaver Street;

right? CALLER: CRO: Broad Street.

Yeah.

Okay.

They're on their way.

30

What's your phone number there?

(212) — CALLER: CRO:

(917) 228-5600.

Okay.

All right.

Somebody's on

their way, 30 Broad Street; okay? OPERATOR: CRO:

No problem.

Okay.

Bye-bye,

OPERATOR:

Bye-bye.

RECORDER:

The preceding portion of

tape concludes at 0944 hours, 22 seconds. The following portion of tape begins at

EMS Tape 1

35

0946 hours, 15 seconds, taken from position 7, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:

EMS 8758.

CALLER:

Yes, sir.

We're at One World

Trade Center. OPERATOR: CRO:

8758, 1704.

Okay, sir?

OPERATOR: CALLER:

Yes. World Trade Center.

CRO:

Sir, listen, the person you're I calling for, right, that person is awake and breathing; right. CALLER: CRO:

Yes.

How old is she?

OPERATOR:

This is at the World Trade

Center. CALLER:

Tell us something:

somebody coming to meet us? Is the building on fire? What happened? CRO:

Is

What's happening?

Is it going to fall?

Can somebody tell us? Okay.

Where are you calling

from? CALLER:

I'm from World Trade Center.

EMS Tape 1 CRO:

36

Are you inside right now.

CALLER:

I'm inside.

I'm on the 83rd

floor, Suite q|Mt CRO:

What do you see from there?

Any

smoke inside? CALLER:

All I'm seeing is New Jersey.

I can't see anything.

I'm at the back of the

building. CRO:

Listen.

Inside where you are,

there's no smoke; right. CALLER: CRO:

No smoke yet. 1 • Listen. The best you can do

right there is relax.

I'm going to tell them

you're on the 83rd floor trapped; right? CALLER: CRO:

Again?

You're trapped on the 83rd floor,

you said; right? CALLER: CRO:

Yes.

How many people are there with

you? CALLER: CRO:

13?

CALLER: outside.

13 people. Okay.

Listen

—

The sprinklers are going on

37

EMS Tape 1 CRO:

Okay.

Listen.

I'm going to send

a message to them that you're on the 83rd floor. .All right.

-^ «a

«|s«!:*l*

CALLER: CRO:

Yes, sir.

Which building?

The first one or

the second one? CALLER:

One World Trade Center, 83rd

floor, Suite 8331. CRO:

Okay.

I understand.

Which one

of the buildings is it? CALLER: CRO:

One, one, number one.

Okay.

CALLER:

Number one.

'Okay.

I'll connect you to the

Fire Department to talk to you. CRO:

CRO:

Hello?

He hung up.

OPERATOR: the info'rmation.

All right.

All right-, then.

I'll route

8758; right? Yeah.

OPERATOR:

Okay.

RECORDER:

The preceding portion of

tape concludes at 0947 hours, 56 seconds. The following portion of tape begins at 0955 hours, 17 seconds, taken from position 7, dictaphone prolog originally recorded on cassette

38

EMS Tape 1 S71, BUM 4, deck 2, en September llth, 2001. CRO:

8758.

OPERATOR: 1466.

All right, 8758.

This is

It's building Two World Trade Center. CRO:

Okay.

Hello, are you inside the

building? CALLER:

Yes.

OPERATOR:

He's.on the 97th floor with

about six other persons —

six persons at the

location. CRO:

The 92nd?

CALLER:

9-7.

OPERATOR: CRO:

9-7.

Okay, 97th floor.

Sir, any smoke over there? CALLER: CRO:

Very heavy?

CALLER: CRO:

Very heavy.

Yeah.

The best thing to do is to keep

down on the ground. CALLER: CRO:

All right? Yeah, we are.

I'll let them know you're there.

Okay? CALLER:

Please.

EMS Tape 1 CRO:

All right?

39

Hang in there, bro.

All right?

CALLER:

Yeah.

CALLER:

Yes.

CRO:

Stay on the phone.

OPERATOR:

What's your name, sir?

OPERATOR: jftftft

Spell the name for

me. CALLER:

OPERATOR:

Okay.

You're on the 97th

floor. CALLER:

I'm with six other people —

five other people. OPERATOR: CALLER:

Five other persons. Six total.

OPERATOR: CRO:

Yeah.

OPERATOR: CRO:

RO?

RO, you .got this; right?

Yeah, I got it.

CALLER:

Can you get somebody up here

40

EMS Tape 1

immediately? CRO:

Yeah, they're coming.

Okay?

(Inaudible.) OPERATOR:

Fire Department,

ambulance

service notified, police are notified. CALLER:

What?

OPERATOR:

They're all notified:

Fire

Department, ambulance service and the police. They're all notified. CRO:

The Fire Department and the

ambulance are notified. They're going to be ' | ' •. coming up. ^^m^ hold on. Hold on one second. OPERATOR:

RO, are you going to stay on

the line? CRO:

No, I'm going to go.

other calls to take.

I have

All right?

on. CRO:

Okay.

OPERATOR:

Bye-bye. Okay.

Take care.

MALE SPEAKER:flflBB''.do You still have a wet rag?

MALE SPEAKER:

Okay.

Hang on one

41

EMS Tape 1

second. VQBHPwants to talk to you. MALE SPEAKER: •j^HMfc just hang in there.

Don't (inaudible).

MALE SPEAKER: through the towel.

Just breathe slowly

Are you breathing through the

towel?

MALE SPEAKER: be there soon.

Everything is going to be

You have to stay calm.

calm, I promise you. >is here.

They're

Everybody's fine.

Everybody's very calm.

Everybody here is

Everybody is calm.

Your girls don't even know

because they're in school. here.

They're going to

Your parents are fine.

fine. ^^HH>'S fine.

fine.

Okay.

Your parents are

They're very calm. RECORDER:

The preceding portion of

tape concludes at 0957 hours/ 42 seconds. The following portion of tape begins at 1015 hours, 29 seconds, take-n.^from position 7, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:

EMS 8758.

42

EMS Tape 1 OPERATOR:

8758.

This is 1824.

World Trade Center.

Okay.

Hold on.

be —

hold on one second.

Two

The to

I'll give you a job

number. CRO:

Were they calling from inside?

OPERATOR: CRO:

Excuse me?

Were they calling from inside the

World Trade Center? OPERATOR: the 105 floor.

Yeah.

This person was on

He said he couldn't breathe and

there were 60 other employees with him. !

CRO:

Oh, man.

OPERATOR:

FD was notified, yes.

It's

terrible. CRO:

Do you have any other news about

it, any of the latest? OPERATOR: CRO:

No, nothing later.

Are they .still, standing?

The

World Trade Center is there; right? OPERATOR: I don't know.

Someone said they collapsed.

But someone caine in here and told

us the building had collapsed. CRO:

I don't know.

One of the buildings?

OPERATOR:

Yeah.

43

EMS Tape 1 CRO:

Oh, man.

OPERATOR:

That's what we're hearing.

We don't.know for sure, but that's what we're hearing. CRO:

God.

Nobody is going home on

this side. OPERATOR: CRO:

No, on this end either.

No?

OPERATOR:

No, because how could the

other people get to work to relieve you? trains and buses are not running.

The

They can't get

here. CRO:

I heard they've got the boroughs

blocked. OPERATOR: CRO:

Yeah.

Like nobody could go out of the

borough. OPERATOR: CRO:

Right.

So it's some kind of security

thing? OPERATOR: CRO:

Oh, God.

OPERATOR: CRO:

Right, right.

8758.

Okay.

All right. So you're 8 —

44

EMS Tape 1 OPERATOR: CRO:

8758.

Okay.

OPERATOR: CRO:

1824.

Okay.

All right. Bye-bye.

OPERATOR:

Bye-bye.

RECORDER:

The preceding portion of

tape concludes at 1016 hours, 55 seconds. The following portion of tape begins at 1018 hours, 11 seconds, taken from position 7, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. I ' • CRO: EMS 8758. OPERATOR:

8758.

This is 1410.

Going

to Manhattan. CRO:

Hello, caller?

CALLER: CRO:

Hello, ma'am.

CALLER: and is conscious. CRO:

Is the breathing?

Yes, the patient is breathing She's just in shock.

How old is she?

CALLER: CRO:

Yes, I'm here.

She appears to be about 35.

Where are you at?

CALLER:

I'm in the lobby of the

building, 100 Wall Street.

EMS Tape 1 CRO:

45

100 Wall Street?

CALLER: CRO:

Yes.

She's awake; right?

CALLER: CRO:

She is.

Listen, the best thing I can tell

you to do is try to keep her calm. CALLER:

All right.

I understand that.

I know you

guys are overwhelmed. CRO:

Okay?

CALLER: CRO:

Okay.

All right.

soon; all right?

100 Wall Street.

CALLER: CRO:

They'll be there

All right.

All right?

Thank you.

Bye-bye.

OPERATOR:

Bye-bye.

RECORDER:

The preceding portion of

tape concludes at 1018 hours, 50 seconds. The following portion of tape begins at 0849 hours, 14 seconds, taken from position 8, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September 11, 2001. OPERATOR: CRO:

What is it?

8695.

OPERATOR:

Hello?

Good morning. Good morning.

8695, 2106.

46

EMS Tape 1

World Trade Center just blew up. CRO:

The whole center?

OPERATOR: CRO:

Yeah, that's what they said.

My God, ray God.

They said an

airplane crashed over (inaudible).

Oh, Lord.

This makes me feel so bad, I can't take it. again, poor babies. my screen.

I got another call routed to

One moment. OPERATOR: CRO:

Okay.

Say our prayers.

incorrect because —

I hope that's

we would be able to see an

explosion from the World Trade Center here. would feel it too. Okay.

CRO:

We

Let me see something.

Caller on line?

OPERATOR:

are.

Once

No.

They hung up.

All right.

I'm ready whether you

You routed me already, dear? OPERATOR: CRO:

Uh-huri.

I don't see it.

OPERATOR:

You know what it is?

lot of jobs in. CRO:

They snatched it in front.

CRO:

Try this job, 727.

OPERATOR:

727?

It's a

47

EMS Tape 1 OPERATOR: CRO: Okay.

Yeah.

I think they snatched mine.

MCI, World Trade Center, Church and West,

mostly Barclay and Church.

Oh, wow, that's wild.

And it's confirmed; right? OPERATOR: CRO:

It doesn't say yet.

It said airplane on this job,

because it said an airplane crashed into the World Trade Center.

That's what happened.

This

one says here the same thing, the job you told me to pull up. OPERATOR: CRO:

Uh-huh.

It says aircraft incident crash.

It says Turkish Cargo, 22nd floor. it crashed into, I guess. the call came from.

That's where

Unless that's where

I think that's where the

call came from* OPERATOR: CRO:

Okay.

That's one sturdy building, boy.

OPERATOR:' Uh-huh. CRO:

Uh-huh.

What's your AC number

again: OPERATOR: CRO:

Okay.

2106. How you doing?

EMS Tape 1 OPERATOR: CRO:

48

I'm doing fine.

We're just saying our prayers and

have a good day. OPERATOR: CRO:

Okay.

Thank you, babe.

OPERATOR:

Okay.

Bye.

RECORDER:

The preceding portion of

tape concludes at 0851 hours, 10 seconds. The following portion of tape begins at 0852 hours, 45 seconds, taken from position 8, dictaphone prolog originally recorded on cassette I ' 571, DRM 4, deck 2, on September 11, 2001. OPERATOR: Hello?

What's your number?

Hello?

Hello? CRO:

8695.

OPERATOR:

Good morning. 8695, transit 1697 with

regard to Manhattan. CRO:

8695 good morning, good morning..

OPERATOR: going .to Manhattan.

Hi.

This is transit.

We're

They have the job number.

It's 727. CRO:

Okay.

OPERATOR: Okay.

In the World Trade Center.

EMS Tape 1 CRO:

49

I've have that, yeah.

OPERATOR: CRO:

They got it.

Is that confirmed, TA?

OPERATOR:

We don't know yet.

They didn't say it was confirmed, did they?

EMS 8695.

EMS job number is 0727.

We're trying to ascertain that on the front.

We have to call you back. CRO:

Okay.

OPERATOR: CRO:

What's your number again? 1697.

Have a good day.

OPERATOR:

Okay.

RECORDER:

The preceding portion of

tape concludes at 0853 hours, 36 seconds. The following portion of tape begins at 0853 hours, 40 seconds, taken from position 8, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:

8695, good morning.

OPERATOR:

Hi.

This is 1339.

This

another call on your job 727. CRO:

Okay.

I'm looking at it right

now. OPERATOR:

Yeah.

What's your number,

EMS Tape 1

50

I'm sorry? CRO:

8695.

OPERATOR: CRO:

8695.

Give me your number again.

Another call for — OPERATOR: CRO:

1339.

ACD 1339?

What do you have to

tell me, ACD? OPERATOR:

She just said a passenger

airplane hit the World Trade Center and it was above the 85th floor. CRO:

That's all I got. I ' . ' Passenger —

OPERATOR: CRO:

Okay.

That's all I got. Thank you so much.

Have a

good day. OPERATOR:

You're welcome.

Bye-bye.

RECORDER:

The preceding portion of

tape concludes at 0854 hours, 12 seconds. The following portion of tape begins at 0908 hours, 36 seconds, taken from position 8, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September 11, 2001. FEMALE CALLER:

Church Street.

Oh,

God, how long it take y'all to get together?

OPERATOR:

EMS Tape 1

51

He's 29.

He's bleeding from

the head; right? OPERATOR:

Yes.

OPERATOR:

Okay.

And he's got a big

gash.

CALLER: OPERATOR:

Debris hit him. Okay.

Just a moment.

RO,

are you there? CRO:

8695, good morning.

OPERATOR:

Good morning, 8695.

1366.

This is all in regards to the World Trade Center, but we have an aided that is bleeding from the head. MALE CALLER:

He has a deep gash in the

head. CRO:

What's the address?

Where are

you at? OPERATOR:

He's at 109 Church Street in

the shoe store. CRO:

That's fine.

We'll send them

right there. CALLER: OPERATOR:

Shoe store?

Yes.

Just a moment.

to send the ambulance right there.

We're going

EMS Tape 1 CALLER: here —

52

We have three people hurt

two people.

One of them has a big gash

in the head that's quite deep, I'd say like a half an inch deep into the skull and he's bleeding quite badly.

He's still conscious.

He's able to communicate. OPERATOR: CRO:

Yes, ma'am.

Three persons hurt there; right?

CALLER:

We have two people here who

are hurt. CRO:

You said three people were hurt.

;i ' .

CALLER:

That was a mistake.

OPERATOR:

Two persons hurt?

RO, you should be receiving. CALLER: OPERATOR:

Yeah.

One is quite seriously.

One heavy bleeding from the

head? CALLER:

Yeah, he has quite a large

gash in the head. OPERATOR:

They're from the Two World

Trade Center itself or they were passing by or how they got caught you don't know? CALLER:

Something —

well, the top of

the World Trade Center keeps blowing up.

EMS Tape 1 CRO:

53

Keeps blowing up?

CALLER:

And debris falls off the

building and hits people. CRO:

How many times it blew up?

CALLER:

I saw it blow up once, but I

heard several explosions.

There are fire trucks

and police cars everywhere. CRO:

Oh, my God.

Hold on one second,

please. CALLER:

Debris fell off the building

and hit him in the head. CRO:

Okay.

CALLER:

It's falling from the top of

the building and hit him very hard in the head. CRO:

Understood.

AC, are you routing? OPERATOR:

Yeah.

You should be

receiving. CRO:

The routing is going slow.

I

think that has something to do with the route. It's coming very slow. OPERATOR: CRO:

You're 8695?

Uh-huh.

this in Manhattan.

Okay.

I'm going to take

I'm going to take it home.

EMS Tape 1

54

We can't even get verification and stuff. computers aren't even working right.

The

Hold on one

second. AC? OPERATOR: CRO:

Uh-huh.

Let me —

Please go over that again,

please. OPERATOR:

It's Manhattan, 109 Church

Street between Park Place and Murray. Is that correct, sir? CALLER:

I believe so. I. ' CALLER (to second person) : Between Park Place and Murray, is that the address? CRO:

Okay.

CALLER: CRO:

I put it in manually.

Between Park Place and Murray?

109 Church Street?

CALLER:

Yeah, 109 Church Street

between Park Place and Murray. CRO:

Give me a phone number.

CALLER (to second person):

Phone

number here? SECOND PERSON: MALE SPEAKER: CRO:

Okay.

(212) 267 -5357.

AC may I have your PD job

EMS Tape 1

55

number, please? OPERATOR:

PD job number is T3269.

I'm

going to document it on the other job. CRO:

Okay.

And the phone number again

is. (212) — OPERATOR: CRO:

267-5357.

Ambulance call number is 765,

ACD. OPERATOR: CRO:

Sorry, your number?

My number is 865, but the

ambulance call number I just put in is 765, because your route didn't come to me.

So I put

the PD'job number in the text, and I put it in myself.

It's going to come as a late file. CALLER:

Do I need to write all this

stuff down? • CRO:

No, sir.

This is for our us to

know that we don't put this job in again when it comes back. a link.

We put it in ourselves, and we have

We have —

you right now.

I'm going to explain it to

We have a link from 911 to the

Fire Department.

The link is not working. So

the link that comes through if the call comes in again, we won't be putting the same call in

56

EMS Tape 1 again, again and again, because today I'm going

to get a lot of calls again and again and again. CALLER: CRO:

Yes.

All right?

OPERATOR: CRO:

(Inaudible.)

Tell the people to stay calm and

not to move unless they're in danger of immediate injury.

Lay flat and apply direct pressure to

hemorrhage.

Maintain airway

CALLER:

—

He's sitting in a chair with

his head elevated. CRO:

Is that okay? I ' ' . •' It's better if you stabilize his

head and let him lay flat. CALLER: wall.

He has his head against the

Somebody is holding his head and, applying

pressure to the wound. CRO:

Well, if the patient can breathe,.

we always try lay flat and apply pressure.

But

do the best you can. CALLER: CRO:

Okay.

We appreciate if the person is

laying flat it's better for the spine and keeping the head stable, but do the best you can. there; we're not there; okay?

You're

EMS Tape 1 CALLER: CRO:

57

Okay.

Apply the pressure, don't move

the head, twist it or anything, and move the patient as less as possible, only if you're in immediate danger of further injury; okay? CALLER: CRO:

Okay.

Have a good day.

CALLER: CRO:

There's a police officer here.

Thank goodness.

OPERATOR: CALLER:

Are the police on the scene?

Yeah.

There's one in here

with us. CRO:

How far are you from the World

Trade Center, how many blocks, about?

Three or

four blocks? CALLER:

It's about, I'd say, four

blocks. CRO:

Thank you very much.

CALLER:

Thank you very much.

OPERATOR: CRO:

Okay, RO.

Thank you.

OPERATOR: CALLER: CRO:

Bye.

Okay.

Yeah.

Is that it?

EMS Tape 1 CALLER: CRO:

Okay.

CRO:

Thanks.

You're welcome.

OPERATOR:

58

Thank you.

Bye.

Bye.

RECORDER:

The preceding portion of

tape concludes at 0913 hours, 36 seconds. This tape will continue on side B. The following portion of tape begins at 0913 hours, 36 seconds, taken from position 8, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. I • CRO: 8695, good morning. OPERATOR: Center.

8695, 1285.

One World Trade

We have a 54 rescue, 82nd -- 86th floor. CRO:

Okay.

I have ambulance call

number 727 for that. That's for the plane crash? OPERATOR: CRO:

Yeah.

727 still is on the scene.

Is

that caller for another ambulance? OPERATOR:

He said there's some people

trapped on the 86th floor and have difficulty breathing.

FD is on the way.

CRO:

What address did they give you

EMS Tape 1

59

for this one? OPERATOR: CRO:

One World Tower, 86th floor.

Okay.

OPERATOR: CRO:

Is anybody on line, AC?

No.

That's what I need, another call.

What job are you giving?

Do you want to make a

new job? OPERATOR:

This will be a new job,

because this is a rescue. CRO:

The whole thing is a rescue.

OPERATOR:

The one before was put down

as an explosion. CRO:

Yeah, but it's a plane crash.

Any time we get a call like that, automatic rescue. OPERATOR: CRO:

Okay?

OPERATOR: CRO:

Okay.

1285.

ACD number again is — 1285. Wait a second.

Trapped on

the 86th floor and trouble breathing, of course. Okay.

Trapped.on 86th floor.

Comments listed? one second.

All right.

What comments listed?

One second.

Hold on

Okay.

CRO (to Lieutenant):

Lieutenant

EMS Tape 1 Knight.

60

. Hold on one second.

I'm going to see

if the lieutenant wants me to set up an independent job.

They're telling us to dupe

everything to everything. OPERATOR: CRO:

To me —

I guess you would.

I agree, I agree.

OPERATOR:

I didn't know.

I changed

the code. CRO:

there.

No problem.

Okay.

CRO (to Lieutenant): I know we're I ' • . ACD wants to send me a new job to say

that the people are trapped.

I told him

everybody is trapped anyway. LIEUTENANT:

We don't need a new job.

CRO:

All right.

Okay.

OPERATOR: CRO:

I changed the code.

It's sad.

I'm excited I'm afraid. Okay.

It's sad. It is.

It's sad.

That's right.

Thank you. I just wanted to make sure, AC,

because — OPERATOR: CRO:

All right.

No, no, listen.

No problem. We have to

EMS Tape 1 communicate.

61

Them being there, they may need

additional units. supervisor —

And if you don't tell the

now what I do and what you do is

you documented you spoke to a lieutenant.

God

forbid they need additional units and they were not sent for, you covered yourself right now. OPERATOR:

What's the name of the

lieutenant? CRO: you her number. on.

Lieutenant— I'm going to give Hold on one second.

Please hold

80, lieutenant 80, 8-0. OPERATOR: CRO:

8-0?

Uh-huh.

OPERATOR: CRO:

All right.

(Inaudible) to rescue.

Additional units needed on the -- ambulance needed, ambulance needed on 86th floor for someone trapped. Because, you know, they kind of did that thing fast.

Sometimes new —

sometimes

they're coming in not as bad as they think or people get overlooked. hours later.

They could be overlooked

This way you know —

because I put

in miscellaneous, but I document now that she was

EMS Tape 1

62

notified. OPERATOR: CRO:

Okay.

Okay?

All right.

Have a good

day.

OPERATOR: CRO:

Thank you.

You're welcome.

RECORDER:

Bye-bye.

The preceding portion of

tape concludes at 0917 hours, 22 seconds. The following portion of tape begins at 0917 hours, 22 second, taken from position 8, dictaphone prolog originally recorded on cassette I. ' ' 571, DRM 4, deck 2, on September llth, 2001. CALLER: CRO:

Holy mary, mother of God.

8695.

Good morning.

Have a good

day.

OPERATOR:

Hi, what's your number

again, please? CRO:

8695.

CALLER: floor.

Oh, God, I'm on the 83rd

I'm on the 83rd floor. OPERATOR: CRO:

8695.

OPERATOR: Trade Center.

86 what?

8695?

She's at the World

Someone is having difficulty

EMS Tape 1 breathing.

63

They're on the 83rd floor.

CRO:

Ma'am, how are you doing?

CALLER:

Are they going to be able to

get somebody up here? CRO:

Of course, ma'am.

We come up for

you. CALLER:

There's no one here yet, and

the floor is completely engulfed.

We're on the

floor, and we can't breathe, and it's very, very, very hot. CRO:

Are the lights still on?

CALLER:

The lights are on, but it's

very hot. CRO:

Ma'am, ma'am •—

CALLER:

It's very hot.

We're all the

way on the other side of Liberty, and it's very, very hot. CRO:

Are the lights —

can you turn

the lights off? CALLER: CRO: calm.

No, no, the lights are off.

Okay.

Good.

Now, everybody stay

You're doing a good job. CALLER: CRO:

Please.

Ma'am, listen.

The ambulance,

EMS Tape 1

64

everybody is coming.

Everybody knows.

knows what happened.

Okay?

CALLER: CRO: come up there.

Everybody

Okay.

No, no, they had to take time to You know that.

They've got to be

very careful. CALLER: CRO:

It's very hot.

I understand.

They've got to be

very, very careful how they approach you; okay? All right?

So when they come upstairs, it won't

be worse than it is. .

Now, you stay calm. I . How many people where you're at right

now? CALLER:

There's like five people here

with me. CRO:

Caller is from the 83rd floor?

CALLER: CRO:

83rd floor.

With five people, five patients.

Everybody's having trouble breathing? CALLER: breathing.

Everybody's having trouble

Some people are worse.

CRO:

Some people —

Everybody's awake? CALLER:

So far, yes.

unconscious?

EMS Tape 1 CRO:

Listen, listen.

65 Everybody's

awake? CALLER: CRO:

Yes, so far.

And it's very hot there, but no

fire; right. CALLER:

I can't see because it's too

high. CRO: smoke; right?

Very hot, no fire for now, and no No smoke; right?

CALLER: CRO:

Of course there's smoke.

Ma'am, ma'am, you have to stay

calm. CALLER:

There is smoke.

I can't

breathe. CRO:

Stay calm with me; okay?

I

understand. CALLER: it's very hot.

I think there is fire, because

It's very hot everywhere on the

floor. CRO:

I know you don't see it.

going to document — say; okay?

I'm

I'm documenting what you

It's very hot.

You see no fire, but

you see smoke; right? CALLER:

It's very hot.

I see — I

EMS Tape 1 don't see any air anymore. CRO:

Okay, dear.

on one second.

All I see is smoke. I'm so sorry.

Stay calm with me.

CALLER: CRO:

Hold

Stay calm.

Please.

Listen, listen, the call is in.

I'm documenting.

CRO:

66

Hold on one second, please.

No, no, no, no.

CALLER: CRO:

Ma'am, ma'am, say your prayers.

CALLER: ! CRO:

We're going to think positive

because you have to help each other get off the floor. CALLER:

CRO: calm.

Stay calm.

Stay calm.

Stay

Stay calm. CALLER: CRO:

Dear God.

You're doing a good job, ma'am.

You're doing a good job. CALLER: CRO:

It's so hot.

Okay.

everything is hot.

I'm burning up.

The floor is hot and

Are there desks?

When you go

EMS Tape 1

67

up high, you get too close away from the smoke. I know you know.

Hold on a second.

CRO (relaying):

83rd floor, three

people trapped, very hot on the 83rd floor.

They

are having trouble breathing. CALLER:

Wait, wait, wait.

CRO (relaying):

Hello?

That's what I'm doing.

I'm just letting you know. CRO:

Hello, ma'am?

CALLER: CRO:

Stay calm.

Ma'am?

Ma'am?

CALLER: CRO:

Stay calm.

Stay calm.

Just

don't move. CALLER: CRO: . They're coming through to you now? CALLER:

Find out if there's anybody

here on the 83rd floor. CRO:

Ma'am, don't worry.

the phone with me, and we'll CALLER:

You stay on

—

Can you find out if there's

anyone on the 83rd floor because I thought I

EMS Tape 1

68

heard somebody. CRO:

I already notified the

lieutenant; okay? CRO (to Lieutenant):

80, I notified

AC. OPERATOR: CRO:

80?

Yes, Lieutenant 80.

I already notified the lieutenant that there are five people on the fourth floor; right? Very hot and smoky.

They won't overlook you.

Okay, dear? I CALLER: CRO:

Can you —

can you —

I already did that.

CALLER:

—

stay on the line with me,

please? CRO:

Yes, ma'am, I am going to.

CALLER: CRO:

Listen —

CALLER: CRO:

They're here?

Are they inside with you yet,

dear? CALLER: CRO:

No.

Okay.

CALLER:

Stay calm.

Can you find out where they

EMS Tape 1

69

are?. CRO:

Ma'am, stay calm —

stay calm

until they get inside, CALLER: OPERATOR:

EMS, what is the job number

you have? CRO:

I have 727.

OPERATOR: CRO:

727?

Yes.

Do they have water coolers in there by you, ma'am? CALLER:

No, not by us.

The water

cooler were where the explosion was.

There was

an explosion on this floor. CRO:

On that floor?

CRO:

They said .the explosion was on

now.

the 86th floor. CALLER:

That was over the other

building. OPERATOR: CRO:

It's a different building.

Oh, they are different buildings?

OPERATOR:

Both buildings now.

EMS Tape 1 CALLER: CRO:

70

Can you —

Ma'am, ma'am, stay calm.

What

address is this building? CALLER:

CRO:

Two World Trade Center.

AC, route me that call.

You got

another — OPERATOR: CRO:

EMS is down.

Okay.

I'll put that in.

CALLER: CRO:

Ma'am, stay calm. 1 ' OPERATOR: Do you want me to give you the address? CRO:

I'm doing it now.

Two World

Trade Center? OPERATOR: CALLER:

Yeah, on the 83rd floor. Is there anybody here?

OPERATOR:

CALLER:

The phone number isj

Is there anyone here, please?

Is there anyone here? CRO: me.

Yes, ma'am.

Just stay calm for

Okay. CALLER:

I don't think I can hear

EMS Tape 1 anyone.

71

I don't think there's anyone here. CRO:

I think so, ma'am.

CALLER: CRO:

Ma'am,

Ma'am, ma'am, listen to me.

CALLER: CRO:

Listen to me, ma'am.

CALLER: CRO:

Yes, I am.

You're in a bad situation.

CALLER:

Yeah, you know what, I think

the ceiling is going to cave in on us. CRO:

You're in a bad situation, ma'am.

Hold on a second. CALLER:

I think the ceiling is going

to cave in on us. CRO:

Hold on a second.

AC — Hold on, ma'am. AC, talk to her. OPERATOR: okay?

Hello, ma'am.

Calm down;

Take a deep breath. CALLER:

OPERATOR:

Can you do me a favor?

Ma'am, just take a deep

EMS Tape 1

72

breath. CALLER: OPERATOR:

Ma'am, the police and

ambulance are on their way.

OPERATOR:

Calm down; okay?

They're on their way.

You're not going anywhere. CALLER:

(Inaudible.) CRO:

Okay?

Listen to me.

Hello,

ma'am? CALLER:

It's too hot.

There's too

much fire, I'm sure. CRO:

Ma'am, do you see fire?

CALLER: CRO:

I feel the fire.

You feel additional heat, though;

right? CALLER: CRO:

I feel —

Ma'am, ma'am, there's no —

listen to me. Ma'am — CALLER:

The heat is in the ceiling.

EMS Tape 1

73

We can feel it. CRO:

In the ceiling, not —

is the

heat on the floor? CALLER:

We feel it.

There's no place

to breathe. CRO: ma'am.

Oh, my God.

Listen to me.

Oh, my God.

Listen,

Stay calm for me; all

right? CALLER: CRO:

I'm sorry.

Okay.

No, no, don't be sorry.

You're in a bad situation. and think of ways —

Let's say our prayers

do you have exits, ways to

tell you to get out of there?

Do they have exits

in there, ma'am? CALLER: CRO:

Ma'am, stay calm, stay calm.

Ma'am, do they have — ma'am — CALLER:

CRO:

Hold on one second, ma'am.

EMS Tape 1 Please hold.

Please hold.

74

Don't hang up the

phone. AC, .talk to her. OPERATOR: CRO:

Talk to her.

ACD.

Yes, I'm here.

Talk to the patient.

OPERATOR:

Okay.

Ma'am, are you all right? CALLER:

CRO:

Hello?

CALLER: CRO:

Hi.

Okay.

ma' am?

CALLER: OPERATOR: phone number is CALLER:

Hello? CRO:

Yes, ma'am.

CALLER:

And her

EMS Tape 1

CRO:

75

What's your name, ma'am?

CALLER:

My name is*fl^^^^B

CRO: J^HI^B| How do you spell it?

ABB

CRO: j^^H

And your mother is

how do you spell her last name? CALLER: CRO:

CALLER:

Would you please try one more

time to get somebody up here? CRO:

We are trying, ma'am.

what, we're trying.

CRO:

No matter

The call is in.

The call is in.

Yes, ma'am. OPERATOR:

CALLER:

It's so hot, I can't breathe

anymore. CRO: ma'am.

Yes, ma'am, you can breathe,

You can breathe.

Stay calm, stay calm.

Breathe slowly, talk slowly.

Think of — think

EMS Tape 1

.76

of something different from where you're at. CALLER:

No.

Stay and talk to me,

[please. CRO:

Yes, stay calm, stay calm, stay

:alm. A.

No.

CRO: positive.

Stay calm, stay calm.

Think

What is everybody else doing there? CALLER:

Everybody is trying to call

hlome, I think that would be too hbrd. CRO:

We couldn't put

t iree-way anyway.

We don't have a three- way

fstem for that, m a ' a m . CALLER: CRO:

her on a

I would —

I'm going now.

No, ma'am, go, don't go, don't

Anybody else you want to leave their name?

I'll take their names. CALLER: CRO:

Is everybody else on telephones

to gi- pe up, please.

Please don't give up,]

EMS Tape 1

77

Please do not give up,

Oh,rayGod.

I'm going to call

CALLER: going to make it.

There's no way. We're not There's no way —

CRO:

CALLER:

There's no door.

They blew

th|em away. CRO:

No doors.

Oh, my God. Okay.

m on this phone. who are

you talking to?

'who are you talking to,

ba|be? CALLER:

Bye.

CRO: -^^^^^^m don't hang up the phone. don't hang up to phone.

ph

; okay?

Stay on the

You've got to keep communicating.

Dop't hang up the- phone. They blew the doors — op^n?

the doors are

You can get up to that floor; correct?

can you hear me?

••^•^^••^^^•^^•••••^^••iii

EMS Tape 1

78

CALLER: CRO:

They said they blew the doors

OPERATOR:

I think they kept the doors

:losed. CRO:

w jio

He doesn't know.

He's not there,

is that you're talking to, the Fire

ipartment ?

Ma' am,1]

OPERATOR:

The phone is still open.

CRO:

Okay, AC, you still there?

Her phone

number is, OPERATOR: CRO:

Yes.

OPERATOR: I

CRO:

Okay.

I wanted to make sure.

^^^B you mean? OPERATOR: ^ • B sorry. CRO:

Okay,

OPERATOR:

my God.

Yes.

EMS Tape 1

79

(Pause.) CRO:

mir is

that the Fire

Department talking to you?

mmtmm^m JM^^__^___ building?

is this the South Tower

• • • ^ • ^ • ^ ••^••^•i^^Mrih

Oh, my God. Can you hear me, jjmmj^l^^^^^^ dear? ^^^^^^M It's going to be all right.

Just keep saying your prayers.

It's going to be

all right.

can you hear me, dear?

It's going to be fine.

Just keep saying your prayers.

Can anyone hear me?

You'll do fine.

Can anyone hear me?

(Pause.) CRO: j^^^^^^H can you hear me? It's going to be all right. breathe slow.

Stay close to the floor.

It's going to be all right. close to the floor. to be okay.

Just

Breathe slowly.

Oh, my God.

0 Lord, so sad.

Okay, Just stay

It's going

EMS Tape 1

80

ACD, you still there, dear? OPERATOR:

Yes, I'm still here.

Oh, my

God. CRO:

Poor baby.

(Pause.) CRO:

Nobody's talking.

OPERATOR:

I hear a guy in the

background. CRO:

That is I guess the Fire

Department trying to get their attention, because he was giving the instructions, remember? nobody's answering.

Everybody's asleep, I guess,

or down on the floor. they're okay.

But

Unconscious.

All that smoke.

I hope

They blew the

doors off. OPERATOR: building.

They're in the second

The route, did you get it? CRO:

No routes are coming over, AC.

I

think it has something to do with that. It's going to be all right. Iwhen you get out, to come and see how you're doing and say hi yourself.

Okay, J^^^^^H>Oh, my God.

(Inaudible) you're going to be all right. You're

81

EMS Tape 1 going to be fine.

You're going to be able to talk to your lyourself.

You've got to think positive.

You've got to stay calm.

going to be fine.

You're going to talk to

They're going to come get you.

Oh, my God. '^^^^^^^H You're going to be fine. Everybody's going to be fine. You're going to come and tell your (is. the phone number.

Don't worry about that.

You're going to be all right. all right.

Keep praying.

be in there soon. those stairs. be fine.

Oh, my God.

They'll

It takes a while to get up

They'll be there.

You're going to You're going

You're going to be fine.I

You can hear me.

You're going to be fine.

You're going to be fine. fine.

You're going to be

You're going to be fine.

to be fine.

I've got

You're going to be

You're going to be fine: ^^^^HHt Keep

on breathing.

Keep on breathing.

Try to stay as

calm as possible. They sound like me might be unconscious.

Just keep talking, saying positive

82

EMS Tape 1 things. . right?

^HH^V it's going to be fine. Going to be fine.

All

Going to be fine.

Oh,

my God. (Pause.)

Everything's going to be fine. a bad situation.

I know you're in

It's going to be fine.

As soon

as it's over with, you calltflHj^^^^Hfyourself; okay? CRO (to operator):

They should have I ' • everybody moved from downtown. OPERATOR:

Yeah, they should. It's

going to get a whole lot worse. CRO:

It's crowded.

It's crowded.

Don't worry,^^^^^^^fbecause they need ^^^^^^^^^^^^^^ to clear the traffic. OPERATOR: CRO:

Hello, Yeah, hold on.

I'm going to stay on here.

Don't

hang up. OPERATOR (to second operator):

On the

83rd floor, there were five people trapped; right?

(Inaudible) the girl was talking.

sounds like everybody is unconscious now.

It

EMS Tape 1 CRO:

83

Everybody is snoring.

Tell them

everybody is snoring. OPERATOR (to second operator): (Inaudible) forher|HHwan<:1 tnat4 (inaudible). SECOND OPERATOR: OPERATOR:

It's dead?

It's dead.

Now all we

hear ~ CRO: dead.

ACD?

No, it's not dead.

ACD?

ACD?

ACD?

ACD?

It's not ACD?

ACD?

ACD? SECOND OPERATOR:

Because everything

was supposed to go on 78. CRO:

ACD, what's your AC number, dear?

OPERATOR: CRO:

2252.

2252. It's not dead, dear.

They're snoring. OPERATOR: CRO:

Are they asleep?

They're snoring.

They sound

like, you know, when you're unconscious, real deep sleep, because you snore. OPERATOR: CRO:

Okay.

So they're snoring.

I don't know

if she's unconscious or just out of breath, but

EMS Tape 1

84

it sounds like they're unconscious and snoring. That's why I keep talking to her. OPERATOR:

Okay.

FD, do you want me to

follow?

CRO:

Yes.

OPERATOR:

The line is dead now.

They

hung up. CRO:

Oh, my Lord.

OPERATOR:

CRO:

The line is now dead.

No, no.

OPERATOR: '. • line off now. CRO:

(Inaudible) they cut the I. ' • .

Okay.

RECORDER:

Thank you, AC.

Okay.

The preceding portion of

tape concludes at 0941 hours, 10 seconds. The following portion of tape begins at 0941 hours, 10 seconds, taken from position 8, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:

8695.

You have to stand by.

8695. OPERATOR:

Okay.

Are you ready now?

1712.

CRO:

1712, one moment.

EMS Tape 1

85

OPERATOR: Okay. CRO: Are you going to the World Trade Center? CALLER:

Yeah.

OPERATOR: CRO:

Yes, we are.

Okay, okay.

disconnect from that one. are you on?

I just had a call

7217.

What job number

727?

OPERATOR:

I put in my own separate

job. CRO:

Okay,

What address is for this

job? OPERATOR: CRO:

One World Tower.

Why did you put it —

I'm sorry,

are you TA or are you ACD? OPERATOR: CRO:

I'm ACD.

Okay, AC, please give me your

number again, I'm sorry. OPERATOR: CRO:

1712.

17 — I ' m sorry.

I'm so sorry.

1712. OPERATOR: CRO:

Okay.

OPERATOR:

12, right. In Manhattan. Right.

EMS Tape 1 CRO: question.

86

AC, I want to ask you one

Why are you putting in your own job?

Is that what you were instructed to do? OPERATOR:

I'm not —

the reason that I

did it is because a caller is stating that a person on a separate floor was —

wanted to know

a question because they're having difficulty breathing.

Instead of putting it on one job

where it might or possibly could be opened, I used a separate job. CALLER: . an answer.

Guys, I'm just trying to get I I have two people who are in a smoke

condition and they are having difficulty breathing.

Should they break the window?

That's

the question. CRO:

That's a question for the Fire

Department firefighters. CALLER:

Isn't this the Fire

Department — because they're sitting here — CRO:

Stay calm.

I agree with you that

you need air, but I can't tell you to break a window.

Now, I can tell you if you break the

window you might let more smoke or debris in. CALLER:

That's what we're trying to

EMS Tape 1

.87

figure out. CRO:

Okay.

Then if you break the

window, will you break your foundation more. know what I'm saying? CALLER:

You

So I can't say --

Is there anyone that can

answer the question or no? CRO:

Oh, yes, maybe, maybe not.

I

want to get someone to answer that question right now.

Okay? CALLER: CRO:

Yep.

ACD, you send me a separate job

if you want to, and I'll route it over to them. OPERATOR: CRO:

Okay, no problem.

But the only thing about it is

that the routes are coming very, very, very slow. OPERATOR: CRO:

Right.

I understand.

So I'm going to put your job —

your information on the job that exists already. I'm going to put on there 7 —

another call for

7 — No, sir, we're not figuring out what to do.

It's just — CALLER: CRO:

I understand.

I understand.

We don't want to give you wrong

EMS Tape 1

88

information. CALLER:

You're doing your thing.

I

understand. CRO: do more.

No, I feel so bad that we can't

You don't know. CALLER: CRO:

Oh, boy.

God forbid.

(Inaudible.)

Another call.

AC, (inaudible)

One World Trade? OPERATOR: CRO:

Yes.

One world.

OPERATOR:

Do you need the sprint for

this one? CRO:

One second, dear.

I'm putting

your job in, because even if you route it it will probably take five minutes for you to get it. Trade Center. CALLER (to second person):

CRO:

Call her

They're trapped on what floor?

What floor are you trapped? OPERATOR: CALLER: CRO: floor.

He said 86. 86, right, suite!

We're well aware of the 86th

It's the other floors that we didn't know

EMS Tape 1 about before. 86th floor.

89

One World Trade Center, trapped on

And the suite number again, please?

CALLER: OPERATOR: CRO: OPERATOR: CALLER: CRO:

East side of the building.

East side.

CALLER: CRO:

Correct.

Trouble breathing.

CALLER: CRO:

Yes.

Yes, east side.

And it's a smoky condition

inside? CALLER:

Smoky condition and just not

sure if they should break a window or not. CRO:

You stay on the line with me

here. CALLER: CRO:

I'm here.

What I'm trying to tell you --•

CALLER (to second person): wet like towels and stuff?

For them to

through towels? CRO:

That's a good idea.

CALLER:

Would you

Yes it does.

breathe

90

EMS Tape 1 CRQ:

Get them soaking wet.

Everybody

get soaking wet towels. CALLER (to second person):

Soaking wet

towels. CRO:

Yes.

CALLER (to second person):

Very, very

wet. CRO:

Okay.

You can get soaking wet

towels, and you can put them at the doorways and things too if it's not too late for that. CALLER: CRO: first.

Okay.

I ' • Soaking wet towels for everybody

Bless you. CALLER (to second person):

Doors or is

it coming through the floor? CRO:

Where do you feel the heat at?

On the floor or on the ceiling or where? CALLER (to second person):

Do they

feel any heat on the floor? SECOND PERSON (to caller):

I don't

know. CRO:

Heat on the doors?

CALLER: CRO:

I don't think so.

If you don't feel heat on the

EMS Tape 1

91

floor or the doors, then that's good for you. That's good. you.

That means no fire should be near

So the smoky condition is the worst thing

you should be concerned about now.

Keep the

cloth •— even if you don't have that yourself, you take a damp one for yourself and filter yourself. CALLER:

They have it.

The question is

if they should break a window or not.

That's

what they're kind of grappling with now. CRO:

One moment.

CALLER:

I'm trying —...

I don't know if that's going

to create a vacuum and make it worse or make it better. CRO:

Hold on one second, sir.

SECOND PERSON (to caller): minute.

Wait a

We're still going to find that out.

No

one can do that till — CALLER:

Does anyone hear a

firefighter? SECOND PERSON (to caller):

Yeah.

Although I wouldn't trust his judgment right now. CRO:

Hold on one second; okay?

CALLER:

Yeah.

EMS Tape 1

92

CRO: .The answer is going to most likely be no, but hold on; okay. ACD, please talk to him for me? OPERATOR: CRO:

Yeah.

Thank you.

CALLER:

Lots of water.

SECOND PERSON (to caller):

Lots of

water on your clothes or — CALLER: towels —

No, not the clothes, just the

right, keep the cloth and breathe

through it. I SECOND PERSON (to caller): OPERATOR: CALLER: OPERATOR:

Sir? Yeah. What's your name and number?

CALLER (to second person): Allison.

Exactly.

Talk to

We should probably cancel the revenue

meeting; okay? Our number is (212) 326 — CRO:

326.

CALLER (to second person):

No, what's

your number? 8695.

And we have an open line to

these two people that are stuck up there.

EMS Tape 1 CRO:

Oh, okay.

CALLER:

93

And your name, sir?

My name is Jeff Hipschman,

H-I-P-S-C-H-M-A-N.

.

They should be laying on the floor; correct? OPERATOR:

Yes.

She went to go find

all of that out. CALLER: the way.

Okay.

The floor's not hot, by

It's just lots of smoke.

The smoke is

increasing. CRO:

Hello, sir?

CALLER: CRO:

Yeah.

As per my lieutenant 80, there's

no firefighters here.

All the firefighters are

going to the scene. CALLER: CRO:

Right.

Most of them.

I can't say all.

That's not true. CALLER: CRO: available.

Right.

And there's no firefighters

And we're all going to tell you not

to break the window because we can't tell you to break the window because we don't know the pressure on the 86th floor, you know.

EMS Tape 1 CALLER: CRO:

94

Right.

An open window on the 86th floor,

if it was open, was made to open.

When it's not

made to open, we can't tell you to open. CALLER: CRO:

Right.

We can't tell you what to do

because God forbid —

I mean, I'm sorry, we're

not in your situation. CALLER:

I just don't know what the

procedures are to tell them — CRO:

You told them the right thing. 1 ' • CALLER: -- to increase their chances of being okay. CRO:

The procedures are to tell them

to stay low. CALLER: CRO:

Don't open the door.

CALLER: CRO: don't open —

Stay low. .

Don't open the door.

Don't go in the hallways and they don't say don't open the

windows sometimes, depends on the circumstances because you can't see.

If there's heavy smoke,

you don't know if smoke is around you. CALLER:

Right.

EMS Tape 1 CRO:

95

If you open the door, you might

bring in more smoke. CALLER: CRO:

Then you can't get out.

CALLER: CRO:

Right.

No, I understand.

Then that's the bad part.

don't know what to tell you.

I

I'm sorry I don't

know what to tell you today. ' CALLER: CRO:

Okay.

What about the vents, are the

vents covered for the

air-conditioning?

CALLER (to second person):

Are the

air-conditioning vents covered? CRO:

Would it bring in more smoke?

Because, see then —

another thing too we have to

be concerned, do you know if that's the vent that brings it in or the vent that brings it out. CALLER: CRO:

Right.

We don't know.

Both of them

might be bringing it in at this time.

But the

doors are supposed to be covered with wet things. If you've created a spot where all of y'all can stay, there might be somewhere where you can make sure it stays kind of clear.

EMS Tape 1 CALLER: CRO:

96

Right.

I can't —

I can't visualize for

you, but you know what I'm saying?

Think of a

way that you can create a spot where it stays moist, everybody has something together.

You

know what I'm saying. CALLER: CRO:

Okay.

Try to find something like that.

Don't hang up the phone. CALLER:

Does the Fire Department know

they're there? I ' • Oh, yeah, the 86th floor was the

CRO: first report. going to.

You're the first ones that we're

But you know they've got to approach

this situation differently.

God forbid —

i

mean, it's sad, there are other people too in other buildings. CALLER: CRO:

So stay calm-

CALLER: CRO: — doing a fine job. CALLER: CRO:

I understand.

Okay. where you're at.

And you're

What's your name, sir? Jeff.

Okay, Jeff.

I've documented it.

EMS Tape 1

97

And as soon as I get from the fire —

from the

firemen themselves, if they tell you, I will relay the message to you; okay? CALLER: CRO:

Great.

Jeff, do you have —

what's your

last name? CALLER: CRO:

H-I-P

' CALLER: CRO:

—

— S-C-H —

— S-C-H —

CALLER: CRO:

H-I-P —

— M-A-N.

— M-A-N.

Do you have a phone number to your home that you would like for us to call anybody? CALLER:

I'll give you my cell.

(732). CRO:

One moment, sir.

Everything

—

even our computers are messing up. CALLER: CRO:

(732) —

CALLER: CRO:

I understand.

— 259 —

-- 259 —

CALLER:

—

CRO:

5901.

—

5901. (732) 59 —

(732) 25 —

EMS Tape 1 excuse me.

98

(732) 259-5901? CALLER: CRO:

Right.

Okay.

Now, and the last name is

hips man? CALLER: CRO:

Hips man, right.

H --

CALLER:

H-I-P —

CRO:

I-P-S-C-H-M-A-N?

—

CALLER: CRO:

All right.

CALLER: CRO:

Right.

Okay?

And you're on the 86th floor?

CALLER:

I'm not.

It's not me; it's

my coworkers. CRO:

Well, what floor are you on?

CALLER: just talking them —

I'm at 300 Park Avenue.

I'm

I have an open line to them,

so I'm kind of helping them figure out what they should do. CRO:

You sound so clear, like you're

there with them. CALLER:

No, I'm not with them.

just — w e have two phones going here.

We

I'm just

talking to someone who's talking to them on the

EMS Tape 1 phone.

99

That's all. CRO:

That's good.

CALLER:

We're just trying to help

them figure out what they should do. CRO:

Okay.

CALLER: CRO:

Okay?

That's good.

caller not with the patient.

Now, I'll put down What's the —

your

cell phone is (732) 259-5901. CALLER: CRO:

Right.

Tell them to stay calm, stay

close to the floor.

And as soon as we get a

firefighter available or the chief to talk to — they're going to tell them the same things.

They

have a speaker going over through the buildings telling them to stay low, not to open the door, not to go to the windows. CALLER: CRO:

Okay?

CALLER: CRO:

Yep.

Thank you, Jeff.

CALLER: CRO:

Okay.

All right, ma'am thanks.

Thank you, ACD.

OPERATOR:

Yes, ma'am?

I have the call back to his

EMS Tape 1

100.

office he's at. CRO: .What's that number? OPERATOR:

The World Trade one is

CRO:

OPERATOR:

CRO:

—

—j

OPERATOR:

CRO:

—

—j

OPERATOR:

And the number to 300 Park

is (212) —

CRO:

Okay, wait.

I •. This is Two World

Trade Center. OPERATOR:

Right, that one I just gave

you is to where they're supposed to be.

And his

is (212) 326-8695. CRO:

Okay.

One second.

326-8695?

OPERATOR: 'Yes. CRO:

8695.

That's my number, boy.

Okay, (212) — OPERATOR: CRO:

—

326.

Let me get that number off to the

screen (inaudible). OPERATOR:

And 8695 is the rest? That's the one to 300 —

EMS Tape 1 CRO:

—

101

Park.

OPERATOR:

—

Park, right.

The first

one I gave you was to where they're supposed to be, the patient. CRO:

Park Avenue.

I thought he was

there. OPERATOR:

No, no.

I guess they

have — CRO:

People —

OPERATOR:

— people that work over

there. CRO: so sad, AC.

That is so bad, you know.

That's

You know —•

OPERATOR: CRO:

On the 83rd ~

OPERATOR: CRO:

It is.

I can't imagine.

Oh, God.

You be trapped like

that — we've got the 83rd —

on the second World

Trade Center on the 83rd floor five people were trapped, went unconscious. they're doing.

I don't know what

And it's an awful thing, awful,

awful, awful thing to call somebody and tell them you're going to die.

That's an awful thing.

I hope they're all alive because they

EMS Tape 1

102

sound like they passed .out because they were breathing hard, snoring, like they were unconscious. OPERATOR:

Right.

CRO: . That's an awful, awful thing. And nobody probably really knows about them, because it's the second World Trade Center and all the calls —

I mean, they know now, but, you

know, at first. OPERATOR: CRO:

Right.

It's a sad thing.

300 Park Avenue, can you give me that number again? OPERATOR: CRO:

(212) --

OPERATOR: CRO:

Sure.

—

OPERATOR:

-- 326 ~ 326. -- 8695, 326-8695.

Okay.

I

had already put it in, but I didn't put the address next to the number. to do.

So I don't know what

He hung up already; right?

I wanted to

tell them to keep the line open with the girls, keep them calm.

I don't know.

I wonder what's taking them so long to

EMS Tape 1 get to the 86th floor?

103

The World Trade Center

was called to rectify the situation the last time, remember that?

The last time they had no

fire situation. OPERATOR:

I guess you never think it's

going to happen again. CRO:

Lord knows.

Yeah, because they're buildings,

big buildings, and they don't think.

How could

you have a big building and no way to get out of it?

That's ridiculous.

Anyway, if you had like

a chute like you just slide down, that way the people don't have to walk down and more people can get out; just slide down the chute and you're out the door.

That's what they should have.

But

you can't tell the rich people around here. Have a good day. OPERATOR:

You too.

RECORDER:

This portion of tape

concludes at 0953 hours, 46 seconds. The following portion of tape begins at 0903 hours, 17 seconds, taken from position 10, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:

8600.

EMS Tape 1 OPERATOR:

104

8600, this is 1339.

This is

another call regarding One World Trade Center in Manhattan. CRO:

Job 727.

OPERATOR: CRO:

Okay.

What's the condition?

Is the

patient breathing? OPERATOR:

Unknown.

from another building.

He was calling

He's far away.

He's at

Park Avenue. CRO: ' same one,

My job number is 727 — !.

OPERATOR: CRO:

Right, job 727.

Okay.

OPERATOR: CRO:

it's the

Okay, bye-bye.

1329.

OPERATOR:

Thank you.

Bye-bye.

RECORDER:

The preceding portion of

tape concludes at 0903 hours, 47 seconds. The following portion of tape begins at 0912 hours, 06 seconds, taken from position 10, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:

8600, 8600.

1Q5

EMS Tape 1 OPERATOR:

8600, 1375.

Manhattan

caller, World Trade Center, 100th floor. CRO:

Okay.

World Trade Center, ma'am,

are you in the World Trade Center?

Ma'am, are

you in the World Trade Center? CALLER:. CRO:

Yeah.

What's the matter?

having difficulty breathing? 100th floor?

Are you

Are you on the

What room number?

AC, do you have a room number to this? OPERATOR:

No, it's a cell caller.

I

have no room, nothing. CRO: of yourself.

Talk to me, ma'am.

Take control

Ma'am, how old are you?

Ma'am,

hello?

AC? OPERATOR:

CRO:

Yes.

Oh, God.

OPERATOR:

What I got from her is 100th

floor, One World Trade Center. CRO:

100.

She was able to speak?

OPERATOR: .Just barely. got.

That's all I

I don't know what company, what room.

telephone number, nothing.

No

EMS Tape 1 CRO:

106

All we know is that she was on

the 100th floor.

She didn't tell you nothing

else, AC; right? OPERATOR: CRO:

That's it.

So we know we have a patient on

the 100th floor who's unable to speak and is obviously having difficulty breathing, maybe due to smoke inhalation or something? OPERATOR: CRO:

I don't know.

Okay.

plane crashed on?

What floor is that the

I don't remember.

100th

floor, female caller, unable to ID exact location, needs help. Okay, AC.

That's all I can do.

OPERATOR:

Okay, ma'am.

CRO:

Take care.

RECORDER:

Bye-bye.

The preceding portion of

tape concludes at 0914 hours, 00 seconds. This tape will continue on tape 2, side A.