Ny B32 Fire Tape 2b Fdr- Entire Contents- Transcript- 911 Calls 382
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2 3 4
FIRE TAPE 2B
5 6 7 8 9 10 11 12 13
WORLD TRADE CENTER 911 FIRE TELEPHONE CALLS
14
SEPTEMBER 11, 2001
15 16 17 18 19 20 21 22 23 24 25
TRANSCRIBED BY:
MAUREEN MC CORMICK
1 2 3
THE DISPATCHER: 408.
4
THE CALLER:
5
THE DISPATCHER:
6
THE CALLER:
7
Sir?
Center. THE DISPATCHER:
9
THE CALLER:
THE DISPATCHER:
11
THE CALLER:
Can you send help?
THE DISPATCHER:
We
We'll get to you as
soon as we can.
16 17
Okay.
have a hundred people up here on floor 105, Two I World Trade.
14 15
Okay.
Floor 105.
10
13
Yeah.
I'm at Two World Trade
8
12
Fire Department,
THE CALLER:
We have tremendous smoke
conditions.
18
THE DISPATCHER:
19
you as soon as we can.
20
THE CALLER:
Okay.
We'll get to
Thank you.
21 22 23 24 25
THE DISPATCHER:
Fire Department,
408. THE OPERATOR:
All right, sir. Talk
1 2
to the Fire Department.
3
THE CALLER:
Yes.
I'm calling
4
reporting some smoke going out from the windows.
5
Apartment 5-G.
6
THE DISPATCHER:
7
THE CALLER:
8
601 West 172nd Street,
apartment —
9
THE DISPATCHER:
10
THE CALLER:
12
Oh, you around the
corner?
13
THE DISPATCHER:
14
No.
What avenue is
on the corner?
15
THE CALLER:
16
THE DISPATCHER:
17
It's St. Nicholas. Okay.
Smoke is
coming out of what apartment?
18
THE CALLER:
19
THE DISPATCHER:
20
THE CALLER:
21
THE DISPATCHER:
22
From Apartment 5-G. As in George?
G like in George. Okay.
phone number there, sir?
23
25
What avenue is on the
corner, sir?
11
24
What's the address?
THE CALLER: .
781-
THE DISPATCHER: THE CALLER:
Yeah.
33 —
What's your
1 2 3
THE DISPATCHER:
PD, what's
the number there?
4
THE OPERATOR:
5
THE DISPATCHER:
6
Uh-huh.
781-3301. All right.
Fire
Department is on the way.
7
THE CALLER:
Okay.
9 10 11
THE DISPATCHER: Where's the fire?
12 13
THE CALLER:
It was a plane I saw — I
hello, firemen?
14
THE DISPATCHER:
15
THE CALLER:
16
THE DISPATCHER:
17
THE CALLER:
18
Yeah.
I'm on the 99th Floor. Okay.
There's about eight of us
up here.
19
THE DISPATCHER:
20
tight till somebody comes.
21
THE CALLER:
22
THE DISPATCHER:
23
THE CALLER:
24
THE DISPATCHER:
25
Fire Department 408.
sir.
All right.
Just sit
Hello, firemen? Yeah.
Firemen? I'm talking to you,
1 2
THE CALLER:
3
THE DISPATCHER:
4
Firemen? I'm talking to
you.
5
THE CALLER:
6
THE DISPATCHER:
7
Yeah.
Firemen? Yeah.
I'm talking to
you, sir.
8
THE CALLER:
9
THE DISPATCHER:
10
Hello? Yeah-- shit.
Disconnect.
11 12 13
THE CALLER:
Dispatcher, I'm an
14
off-duty fireman, Ladder Company 5 down in
15
Manhattan.
16 17
THE DISPATCHER:
Get back to your
firehouse.
18
THE CALLER:
19
THE DISPATCHER:
Very good.
Thank you.
You got it.
20 21 22
BACKGROUND INSTRUCTIONS TO
23
DISPATCHERS:
24
respective firehouses.
25
for further deployment.
They want all recalled to their They are to report ASAP Repeating, all units are
1 2
being recalled to report to their respective
3
firehouses.
4 5 6 7
THE DISPATCHER: 408.
What have you got?
8
THE CALLER:
9
THE DISPATCHER:
10
13
Fire alert.
BACKGROUND:
department phones unless there is -1 • . THE DISPATCHER: What's the address? THE CALLER:
15
THE DISPATCHER:
4 East 228th Street. What type of fire
alarm is this?
17
THE CALLER:
18
THE DISPATCHER:
19
Terminal
You cannot use the
14
16
Box number?
number?
11 12
Fire Department,
Class J, hotel. Name of the
business?
20
THE CALLER:
21
THE DISPATCHER:
22
THE CALLER:
Hotel Lathos. We're on the way.
Thank you, sir.
23 24 25
THE DISPATCHER:
Fire Department,
1 2
408.
Where's the fire?
3 4
THE CALLER: on fire.
5 6
The World Trade Center is
THE DISPATCHER: building?
I know that.
We're there.
7
THE CALLER:
8
THE DISPATCHER:
9
up.
10
Where in the
It blew up. Yeah.
Hang the phone
We're there already. THE CALLER:
Oh, all right.
11 12 13 14 15
THE DISPATCHER:
Fire Department,
408. THE CALLER:
I'm watching the World
16
Trade Center.
There's a man on the east side of
17
the building.
It's too late.
18
THE DISPATCHER:
19
THE CALLER:
20
THE DISPATCHER:
21
THE CALLER:
What?
He just jumped. All right.
Okay.
22 23 24
THE DISPATCHER:
25
THE CALLER:
Fire Department 408.
Yeah, I still got six
1 2
adults, 97th Floor.
3
THE DISPATCHER:
4
THE CALLER:
Sir —
They said —
let me just
5
tell you.
6
system saying go to the steps and go down.
7
You're telling me they shouldn't.
8 9
They heard an announcement on the PA
THE DISPATCHER:
If they're being told
by people in the building to go to the steps,
10
then they should go to the steps.
11
THE CALLER:
12 13
They heard this on the PA
system, and they can't go because they think it's I too hot.
14
THE DISPATCHER:
All right, then.
15
they think it's too hot, then they should stay
16
where they are.
17 18
THE CALLER:
They should stay where
they are?
19
THE DISPATCHER:
20
THE CALLER:
21 22 23 24 25
If
them?
Yeah.
Anything we can get
We need to get them oxygen. THE DISPATCHER:
We'll get to them as
soon as we can. THE CALLER:
Do you know if there is
anything on the 97th Floor?
Oxygen, anything
1 2
like that?
3
THE DISPATCHER:
4
THE CALLER:
5
information from.
6
both (inaudible).
7
Sir, I don't know.
Okay.
I'm not —
THE DISPATCHER:
Who can I get this you know, we're
I understand that,
8
sir.
9
trying to get to people as fast as we can.
10 11
I understand that.
THE CALLER:
All right.
I know.
We're
But there's no
oxygen tanks on each floor?
12
THE DISPATCHER:
Sir, I don't know the
13
World Trade Center like the back of my hand.
14
really don't.
15
tight.
All right?
I
Just tell them to sit
16 17 18 19
THE DISPATCHER: 408.
20
THE CALLER:
21
THE DISPATCHER:
22
THE CALLER:
23 24 25
Fire Department,
Can you help us at all?
We are on 105, okay? Yeah.
What's the situation? Is it possible?
THE DISPATCHER:
Just stay where you
are till the firemen come and get you.
10
1 2 3
THE CALLER:
We are on the 105th
Floor.
4
THE DISPATCHER:
5
THE CALLER:
6
THE DISPATCHER:
7
through the building, sir.
8
fireman in the city coming to help you.
9 10
THE CALLER:
But where are they? They're coming I got almost every
Sir, I don't know that
we're going to hold much longer.
11 12
Okay.
THE DISPATCHER:
Just
13
We'll get to you as soon as we can. ! THE CALLER: 105th Floor.
14
THE DISPATCHER:
15
THE CALLER:
16
THE DISPATCHER:
17
sit tight.
I understand.
Okay.
North side. Okay.
Building 1 or
Building 2?
18
THE CALLER:
19
THE DISPATCHER:
All right.
THE DISPATCHER:
Fire Department,
20
Building 2. We're on
the way.
21 22 23 24 25
408. THE OPERATOR:
8373.
Okay, 408?
We
11
1 2
are at 40 World Trade Center, Building 2.
3
female is on the line.
4
THE CALLER:
5
THE DISPATCHER:
6
THE CALLER: trapped.
9 10
Major fire, major fire.
We need help.
THE DISPATCHER:
12
THE DISPATCHER:
82. Can you get back up,
back up onto the floor?
14
THE CALLER:
We are in the stairwell.
That's as far as we can go.
16 17
What floor are you
on? THE CALLER:
15
We're
We're trapped in the stairwell.
11
13
We know about it.
We're taking care of it.
7 8
The
THE DISPATCHER:
We're trapped. We will get somebody
up there as soon as we can:
18
THE CALLER:
Thank you.
19 20 21 22 23
THE DISPATCHER:
Fire Department,
408. THE CALLER:
Hi.
I just tried to get
24
my friend on the cell phone, and she's screaming
25
that she's stuck on the 105th Floor.
12 1 2 3
THE DISPATCHER:
We will get to her as
soon as we can.
4
THE CALLER:
5
THE DISPATCHER:
You got it.
8
THE DISPATCHER:
Fire Department 408.
9
THE CALLER:
Okay, thank you.
6 7
Yes, hi.
10
THE DISPATCHER:
11
THE CALLER:
12
How you doing?
All right.
I was just wondering, you
13
know, I saw this explosion on TV, and I thought I ' you could fill up some tanker planes with water
14
and try to put the World Trade Center fire out.
15 16
THE DISPATCHER:
THE CALLER:
THE DISPATCHER:
THE CALLER:
25
Keep calling there.
I just thought I'd give
that recommendation.
23 24
I
They will be able to help you better than I can.
21 22
I called that number.
can't get through there.
19 20
Call
them.
17 18
(718) 999-2000.
THE DISPATCHER: great.
All right.
That's
13 1 2 3 4
THE DISPATCHER: 408.
5 6
THE OPERATOR:
Sir, you're on the line
with FD.
7
THE DISPATCHER:
8
THE CALLER:
9 10
Talk to me.
We're on the world
we're 88th Floor, Two World Trade Center.
THE DISPATCHER:
All right.
Just sit
THE CALLER:
We've been sitting tight
14
for whatever, since this episode started.
15
need some guidance.
16
20 21 22
We
We need to know —
THE DISPATCHER:
Stay where you are.
That's your guidance.
18 19
The
tight.
13
17
—
smoke is getting so bad, you almost can't see.
11 12
Fire Department,
THE CALLER:
How about breaking
windows? THE DISPATCHER:
Are they telling you
to break windows? THE CALLER:
No one has —
shit.
We
23
have guys starting to break the windows because
24
they are starting to panic.
25
THE DISPATCHER:
All right.
Just tell
14 1 2
everybody to relax.
3
we can.
4 5
We'll get to them as soon as
THE CALLER:
Can you tell me where the
fire is?
6
THE DISPATCHER:
Right now, we got so
7
many calls, we don't know where the fire is.
8
are taking care of it as best we can. THE CALLER:
9 10
break a window?
11
is?
You don't know where the fire
THE DISPATCHER:
13
THE CALLER:
Just sit tight. I People are trying to sit
tight, but people are —
15 16
—
What happens when you
12
14
Just
We
THE DISPATCHER: That's all we can tell you.
17
THE CALLER:
I understand that. Just sit tight.
All right.
18 19 20
THE DISPATCHER:
21
THE CALLER:
22
25
We are on the 105th
Floor, sir.
23 24
Fire Department 408.
THE DISPATCHER:
Which building?
or Two? THE CALLER:
Building 2.
One
15 1
2 3
THE DISPATCHER: tight.
THE CALLER:
5
THE DISPATCHER:
We can't hold anymore.
THE CALLER:
8
hell, and smoke and —
9
Everybody is getting
THE DISPATCHER:
10
THE CALLER:
11
THE DISPATCHER:
What floor are they at
THE DISPATCHER: their way up.
17
they can.
18
They are working
They will get to you as soon as
Just stay where you are. THE CALLER:
There are like 50 people
over here.
20
THE DISPATCHER:
I understand that.
Just stay where you are.
22 23
Just stay where you
right now?
16
21
What?
THE CALLER:
15
19
Stay where you are.
are.
13 14
Just stay where you
are.
7
12
Just sit
They are on the way.
4
6
All right.
THE CALLER:
We are on the north
side.
24
THE DISPATCHER:
25
THE CALLER:
Okay.
Please —
16 1 2
THE DISPATCHER:
They're coming.
3 4 5
Fire Department, 408.
6
THE CALLER:
7
the cell phone.
8
World Trade Center.
9
Yes, my son called me via
He's in the second tower of the
THE DISPATCHER:
10
THE CALLER:
11
THE DISPATCHER:
12
THE CALLER:
13
Okay?
THE DISPATCHER:
15
THE CALLER:
17 18
On the 93rd Floor.
Yeah.
30 other people. 1 are on the north end of the 93rd Floor.
14
16
Right.
They
Okay.
Okay.
He said the smoke
is getting worse. THE DISPATCHER:
I understand.
We're
taking care of it.
19
THE CALLER:
Thank you very much.
20
THE DISPATCHER:
You got it.
THE DISPATCHER:
Good afternoon.
21 22 23 24 25
This
is dispatch. THE CALLER:
How you doing?
This is
17 1 2
the command post in Tower 2 of the World Trade
3
Center.
4
THE DISPATCHER:
Okay.
5 6
got to get a rundown of the companies.
7
a state of confusion.
8 9
THE DISPATCHER:
THE CALLER:
11
THE DISPATCHER:
THE CALLER:
That's at Two World
That's where we're at.
No. 2, the south tower.
15 16
Is that the box number?
Trade.
13 14
For
8087?
10
12
All right.
We are in
THE DISPATCHER: All right.
17
Okay, here we go.
Hang on a second. (Dispatcher to Second Dispatcher)
18
Pick up 263 and give this guy the rundown for Two
19
World Trade.
20 21 22 23 24 25
THE DISPATCHER:
Fire Department,
408. THE CALLER:
Yes, hi.
I'm sure you
know the World Trade Center is on fire.
I just
18 1 2
called a little while ago.
3
is stuck on the 106th Floor.
4
THE DISPATCHER:
5
THE CALLER:
6
THE DISPATCHER:
7
10
The smoke ~-
THE CALLER:
*
We're trying to get
They said if I had the
person's cell phone number, I should call back with it.
11 12
All right.
to her.
8 9
A friend of my sister
THE DISPATCHER:
We'll get to her as
soon as we can.
13
I All right, thank you.
THE CALLER:
14 15 16 17
THE DISPATCHER: 408.
18
THE CALLER:
19
THE OPERATOR:
20
THE DISPATCHER:
21
Yeah, hi. 408?
1375,
Let me talk to the
caller, PD.
22
THE CALLER:
23
THE DISPATCHER:
24
THE CALLER:
25
Fire Department,
Hello? Yeah.
I really need a fireman.
I don't have much time left.
I'm on 73.
I've
19 1 2
called many times.
3 4
THE DISPATCHER: as soon as we can.
5
THE CALLER:
I don't think I have more
6
than ten minutes in here.
7
THE DISPATCHER:
8
sir.
9
know you're there.
10
We
We're going to take care of
THE CALLER: floor yet.
Nobody showed up on this
73. THE DISPATCHER:
Okay, no problem.
We
know about it.
15
(Dispatcher Dials Out On Phone).
16
ANSWER:
17
THE DISPATCHER:
18
Jimmy, let me talk to Fox.
19
BRONX:
20
on the phone.
21
on.
Bronx 315. Yeah, Phil, it's
Okay, hang on a second.
On the radio.
22
THE DISPATCHER:
23
MIKE:
24
THE DISPATCHER:
25
I understand that,
it.
13 14
The smoke is intense.
We'll get to you as soon as we can.
11 12
Sir, we'll get to you
He's
I'll put him right
All right, go ahead.
Hello? Yeah, Mike, Jimmy.
As per Joe Higgins, call your local precinct.
20 1 2 3
MIKE:
We just locked
the place down.
4 5
I got a copy.
THE DISPATCHER: you.
Beautiful, thank
Right.
6 7
DISPATCHER DIALING OUT:
8 9
(Phone
ringing). How you doing?
10
This is Jim Raftery.
11
Who is the borough supervisor down there right
12
now?
13
PHONE ANSWERS:
14
THE DISPATCHER:
15
ii Tour Supervisor Lisi. Let me talk to
Patty.
16
ANSWER:
Hold on.
17
THE SUPERVISOR:
Supervisor Lisi.
18
THE DISPATCHER:
Yeah, Pat, Jimmy
19
Raftery in Manhattan.
20
your local precinct, all right?
21
over for security.
22 23
Get some cops
THE SUPERVISOR:
We just got that from
THE DISPATCHER:
Okay, great.
Fox.
24 25
As per Joe Higgins, call
right.
All
21 1 2
DISPATCHER DIALS OUT:
3
how you doing, Bill?
4
dispatcher available?
5
(Phone ringing)
Is the supervisor
PHONE ANSWERED:
He's on the line.
. THE DISPATCHER:
Okay, is Denis
O'Connell there? ANSWER: 9
I got Harry
here.
10 11
No, he's not.
THE DISPATCHER:
Let me talk to
Harry.
12
ANSWER:
13
THE SUPERVISOR:
Supervisor Doyle.
14
THE DISPATCHER:
Yeah, Harry.
15
Raftery.
16
precinct.
Hold on.
Jimmy
As per Joe Higgins, call the local
17
THE SUPERVISOR:
We did already.
18
THE DISPATCHER:
All right, great,
19
thanks.
20
DISPATCHER DIALS OUT:
21
ANSWER:
22
DISPATCHER:
(Phone ringing)
Brooklyn. Yeah, how you doing,
23
Howie? It's Jimmy.
24
local precinct, have cops stand by in front of
25
the office.
As per Joe Higgins, call your
22
1 2
ANSWER:
3
THE DISPATCHER:
4
Okay. And just, you know,
secure the place.
5 6 7
THE DISPATCHER:
8
THE OPERATOR:
9
Yes.
We have someone
on the 105th Floor.
10
THE DISPATCHER:
11
THE CALLER:
12
Fire Department 408.
Let me talk to them.
The 105th Floor right
now. 1
13 14
THE DISPATCHER: you, sir.
We're taking care of it.
15 16
THE CALLER: side.
THE DISPATCHER:
Just stay where you
are.
19 20
Listen, we on the north
Should we go to the south?
17 18
We are getting up to
THE CALLER:
Listen, should we break
the window?
21
THE DISPATCHER:
22
are.
23
are.
Don't do nothing.
Just stay where you
Just stay where you
24
THE CALLER:
25
THE DISPATCHER:
How long for help? I don't know.
23 1
2
They're coming.
3
THE CALLER:
4
THE DISPATCHER:
5
THE CALLER:
6
THE CALLER:
How long?
THE DISPATCHER: They're coming.
12
I don't know, sir.
We wait for over 45
minutes. THE DISPATCHER: sir.
I understand that,
We're coming.
16
THE CALLER:
17
THE DISPATCHER:
18
How long?
They're coining.
THE CALLER:
14 15
I understand.
They're coming.
10
13
There's people that are
THE DISPATCHER:
9
11
They're coming, sir.
(inaudible).
7 8
Over here.
Hello? Hang up, sir.
We're
on the way.
19
THE CALLER:
20
THE DISPATCHER:
21
you, we're on the way.
22
you.
Hello? Sir, hang up.
I told
That's all I can tell
23
THE CALLER:
Please,
25
THE DISPATCHER:
I understand that.
24 1 2
Hang up the phone.
We're on the way.
3
THE CALLER:
(Inaudible.)
4
THE DISPATCHER:
We will get to you.
5
I can't stay on the line, sir.
6
as soon as we can.
7
THE CALLER:
8
THE DISPATCHER:
9
We'll get to you
Please (inaudible). I swear to you, we'll
get somebody up to you.
10 11 12 13
THE DISPATCHER:
Fire Department, I
408.
14
THE CALLER:
I'm on the 97th Floor of
15
Building 2 in the World Trade Center.
16
six of us here.
17 18
THE DISPATCHER:
THE CALLER:
20
THE DISPATCHER:
Is someone coming?
THE CALLER:
23
THE DISPATCHER:
25
Someone is coming.
We'll get to you as soon as we can.
22
24
Just stay
where you are.
19
21
Okay.
There are
Please hurry. Just stay where you
are. ^ THE CALLER:
The smoke is so thick.
25 1 2
We're all having trouble breathing.
3 4
THE DISPATCHER:
THE CALLER:
9
Can someone turn the
sprinklers on?
7 8
Just
stay where you are.
5 6
I understand.
THE DISPATCHER: they can.
They're doing what
They're doing what they can. THE CALLER:
What can we do?
10
THE DISPATCHER:
Just sit tight.
11
That's all I can tell you.
Just sit tight.
12 13 14
DISPATCHER DIALS OUT:
Yeah, Jimmy Raf
15
in Manhattan. As per the citywide tour
16
commander, go over the voice alarm and radio.
17
Total recall of all off-duty members and
18
officers, and they are to report to their
19
assigned firehouses.
Thanks.
20 21 22 23
DISPATCHER DIALS OUT.
24
ANSWER:
25
THE DISPATCHER:
Queens Dispatcher 358. Hi, Jeannie.
It's
26 1 2
Jimmy.
Who is the boss there?
3
THE OPERATOR:
4
THE DISPATCHER:
Let me talk to him.
5
THE SUPERVISOR:
Supervisor Roberts.
6
THE DISPATCHER:
Bobby, Jimmy Raf in
8
THE SUPERVISOR:
Right.
9
THE DISPATCHER:
As per the citywide
7
Bobby.
Manhattan.
10
tour commander, go over the voice alarm and the
11
radio.
12
off-duty members and officers. They are to I report to their assigned firehouses.
13
Immediate and total recall of all
14 15
You did do it
THE SUPERVISOR:
That went out awhile
ago.
20 21
THE DISPATCHER: already?
18 19
You already did
that.
16 17
THE SUPERVISOR:
THE DISPATCHER:
Okay, great.
Okay?
THE DISPATCHER:
Fire Department,
All right.
22 23 24 25
408.
27 1 2
THE CALLER:
Yes, hi.
I got a cell
3
phone call from my brother.
4
104th Floor on One World Trade in the northwest
5
corner office.
6
THE DISPATCHER:
7
THE CALLER:
8
Okay.
He says there's 50 to a
hundred people.
9 10
He's stuck on the
THE DISPATCHER: tight.
He's got to sit
We'll get to him as soon as we can.
11
THE CALLER:
Okay.
Thank you.
12 13 14
THE DISPATCHER:
15
THE OPERATOR:
16
THE DISPATCHER:
17
This is PD.
THE OPERATOR:
19
THE DISPATCHER: caller.
THE OPERATOR:
22
THE DISPATCHER:
Let me talk to the
He's on the line. Let me talk to him.
Where is the fire, sir?
24 25
1597.
Where is he?
21
23
Let me talk to the
caller, PD.
18
20
Fire Department 408.
THE CALLER: two tower.
Smoke, really bad.
105,
28 1 2 3
THE DISPATCHER: tight.
THE CALLER:
They keep saying that,
5
but the smoke's really bad.
6
breathe.
7
THE DISPATCHER: can do.
THE CALLER:
What
We're getting there.
We're getting there. THE CALLER:
Doesn't feel like it,
^^m man.
«•• THE DISPATCHER:
15 16
Where are you?
THE DISPATCHER:
13 14
Sir, that's all we
floor you guys up to?
11 12
We can barely
We are —:
9 10
Sit
We will get to you as soon as we can.
4
8
All right.
sir.
I understand that,
We're on the way.
17 18 19 20
THE DISPATCHER DIALS OUT: ringing).
21
ANSWER:
22
THE DISPATCHER:
23
(Phone
Jimmy.
Can I help you? How you doing?
Can I speak to Pat, please?
24
THE SUPERVISOR:
Supervisor.
25
THE DISPATCHER:
Yeah, Pat, Jimmy
It's
29 1 2
again.
3
off-duty members and officers, total recall of
4
all off-duty members and officers to respond into
5
their respective firehouses .
Over the radio and voice alarm.
6 7
THE SUPERVISOR:
Yeah, I just got back
from operations.
8
THE DISPATCHER:
Okay, thanks,
12
THE DISPATCHER:
Fire 328.
13
THE CALLER:
14
THE DISPATCHER:
15
THE CALLER:
9
All
bye-bye.
10 11
328? Yes.
Okay.
I don't know how
16
this is a very bad time, but I'm trying to call
17
you guys to inform you of a shutdown we have.
18
THE DISPATCHER:
19
right.
20
down.
It's a bad time is
Give me the address
21
THE CALLER:
22
THE DISPATCHER:
23
THE OPERATOR:
I'll just write it
Okay. What you got? The address is 110-120
24
Columbia.
25
which is affecting the compactor sprinkler system
We have a shutdown hot and cold water,
30 1 2
only.
I know, I understand.
3
THE DISPATCHER:
4
THE OPERATOR:
It's crazy.
Thanks,
All right.
5 6 7 8
THE DISPATCHER: 328.
What's the address?
9
THE CALLER:
97th Floor.
10
THE DISPATCHER:
11
THE CALLER:
12
THE DISPATCHER:
13
THE CALLER:
14
THE DISPATCHER:
15
Fire Department,
97th Floor?
Yes. Building 2? I ' • Building 2. Did you put something
by the door?
16
THE CALLER:
It's an open floor.
17
can't get to the doors.
18
through the ventilation system.
19 20
23
There is smoke coming
THE DISPATCHER:
Okay, stay low.
Try
to cover your mouth.
21 22
We
THE CALLER:
We are trying to, but we
need help. THE DISPATCHER:
I understand, ma'am.
24
We're doing the very best that we can. 97th
25
Floor, Building 2.
I'll notify them.
Okay?
31 1 2
THE CALLER:
3
THE DISPATCHER:
4
mouth covered.
Okay. Try to keep your
Stay low to the floor, okay?
5
THE CALLER:
6
THE DISPATCHER:
All right, bye-bye.
THE DISPATCHER:
Fire Department 408.
Okay.
7
9 10
THE CALLER:
11
THE DISPATCHER:
12
THE CALLER:
13
I'm on the 104th Floor,
THE DISPATCHER:
THE CALLER:
17
THE DISPATCHER:
18
sir.
19
as we can.
Just sit tight.
20
THE CALLER:
24 25
Just sit
There's 30 of us here. I understand that,
We'll get to you as soon
You know, are they
close?
22 23
Okay.
tight.
16
21
Yeah.
One World Trade Center, northwest corner.
14 15
Hello?
THE DISPATCHER: you, sir.
They're getting to
They're getting to you.
32 1 2
THE DISPATCHER:
3
THE CALLER:
4
Yes, 408.
My name is Ken
Targon, Westchester County firefighter.
5 6
Fire Department 408.
THE DISPATCHER:
Yeah.
What's going
on? !
7 8
THE CALLER: severe help?
9 10
You are you asking for
THE DISPATCHER: now.
All right?
I don't know right
Just sit tight where you are.
11
THE CALLER:
12
THE DISPATCHER:
Okay. Best I can tell you.
13
If we start calling for mutual aid, we will start
14
calling for mutual aid.
15
THE CALLER:
All right.
16
phone number where I'm at?
17
THE DISPATCHER:
You need the
You know what?
18
me give you this phone number.
19
headquarters, because I'm just the Manhattan
20
dispatcher.
THE CALLER:
22
THE DISPATCHER:
23 24 25
care.
You got to call
718-999-2000.
21
Let
Okay. All right.
Take
33 1 2 3
THE DISPATCHER: 408.
4 5
THE CALLER:
Hi, this is from
Honeywell Security.
6
THE DISPATCHER:
7
THE CALLER:
8
Reporting a fire alarm at
THE DISPATCHER:
THE CALLER:
12
THE DISPATCHER:
13
THE CALLER:
14
THE DISPATCHER:
Yes, sir.
Terminal number?
All right.
What was
the number, the address? THE CALLER:
17
THE DISPATCHER:
22 Thames Street. What type of fire
alarm is this?
19
THE CALLER:
20
THE DISPATCHER:
21
It's 0051.
7.
16
18
You got a box number
for this?
11
15
Yes.
No. 22 Thames Street.
9 10
Fire Department,
That's Class E. All right.
We'll
take care of it.
22 23 24 25
THE DISPATCHER: 408.
Fire Department,
34 1 2 3
THE CALLER:
Good morning.
Arleen with ADP Security Services.
4
THE DISPATCHER:
5
THE CALLER:
6
THE CALLER: one.
THE DISPATCHER:
THE CALLER:
Do you have the
I Okay.
We don't show a
box number. THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
18
THE CALLER:
19
THE DISPATCHER:
What's the address?
Address s 23 Park Place. This is ADT?
Yes. All right.
That's a
Class E?
21
THE CALLER:
22
THE DISPATCHER:
23
Hello?
information?
15
20
What's
I don't think we got
We don't have a box number.
13 14
All right.
the box number?
11 12
Calling in regard to a
THE DISPATCHER:
9 10
Yeah.
commercial fire alarm we are receiving.
7 8
This is
What is a Class E? All right.
What is
the call back?
24
THE CALLER:
25
THE DISPATCHER:
877-285-7397. We're on the way.
35 1 2
THE CALLER:
Thank you.
3 4 5 6 7
THE DISPATCHER:
Fire Department,
408. THE CALLER:
I have a friend two
8
blocks away, and she doesn't know the trains are
9
running, and —
10 11
THE DISPATCHER:
Just tell her to stay
where she is.
12
THE CALLER:
13
THE DISPATCHER:
14
THE CALLER:
15
THE DISPATCHER:
Yeah.
18
THE DISPATCHER:
Fire Department 408.
19
THE OPERATOR:
20
THE DISPATCHER:
21
THE OPERATOR:
22
THE DISPATCHER:
23
THE OPERATOR:
Say that again. Stay where she is.
Stay where she is?
16 17
24 25
408? I got this one. 408? Yeah. I had a call from a man
caller that Building 1 collapsed. THE DISPATCHER:
We got it.
36 1 2
THE OPERATOR:
3
THE DISPATCHER:
All right.
6
THE DISPATCHER:
Fire Department 408.
7
THE CALLER:
8
THE DISPATCHER:
9
THE CALLER:
Okay.
4 5
Hello? Yeah.
Hi.
I'm talking to
10
somebody on the line right now who is trapped on
11
the 104th Floor.
12
THE DISPATCHER:
13
THE CALLER:
14
We'll get to him. I You are going to get to
him?
15
THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
18
Yeah.
Where should they be? Just tell them to
stay where they are.
19
THE CALLER:
20
THE DISPATCHER:
21
THE CALLER:
Stay where they are? Yeah.
Okay.
Thank you.
22 23 24
THE DISPATCHER:
25
THE CALLER:
Hi.
Fire Department 408. Look, I just got in
37 1 2
touch with somebody at 72 Wall Street.
3
THE DISPATCHER:
4
THE CALLER:
5
There's some smoke going
in there.
6
THE DISPATCHER:
7
stay where they are.
8
vents.
9 10
THE CALLER:
Put some towels over the
vents? THE DISPATCHER:
12
THE CALLER:
Yeah.
Is anybody going to be
there to evacuate them?
14 15
Just tell them to
Put some towels over the
11
13
Right.
THE DISPATCHER:
We'll do the best we
can.
16
THE CALLER:
Okay.
Thank you.
17 18 19 20
THE DISPATCHER:
Fire Department,
408.
21
THE CALLER:
Yeah, hi.
22
Street, downtown Manhattan.
23
fire.
24
THE DISPATCHER:
25
THE CALLER:
Ill Nassau
My place is on
111 Nassau?
Yeah, 111 Nassau Street.
38
1 2
It's in the basement, and it's on fire.
3
guys down there, and they say it's full of
4
smoke.
They can't get out.
5 6
THE DISPATCHER:
THE CALLER:
8
THE DISPATCHER:
THE CALLER:
THE DISPATCHER:
Apartment building, I '
commercial? THE CALLER:
15
THE DISPATCHER:
Commercial building. What's the phone
number there?
17
THE CALLER:
18
THE DISPATCHER:
19
What type of
It's a three-story
14
16
Okay.
building.
12 13
Beekman and Ann.
building is that?
10 11
What streets are on
the corners there?
7
9
I have
212-566-5540. All right.
We're on
the way.
20
THE CALLER:
Thank you.
21 22 23 24 25
THE DISPATCHER:
Fire Department,
408.
THE CALLER:
Yeah, this is ADT. 200
39 1 2
Vesey, is that down in that area?
3
THE DISPATCHER:
4
THE CALLER:
Yeah, it is.
I.figured that.
Okay.
5 6 7
THE DISPATCHER:
8
THE OPERATOR:
9
408.
Fire alarm,
Holiday Inn at 15 Gold Street, Class J.
10 11
408.
THE DISPATCHER:
All right.
No
THE DISPATCHER:
Fire Department,
problem.
12 13 14 15
408.
16 17
THE CALLER:
Yes, sir.
This is ADT
Security calling with a commercial fire alarm.
18
THE DISPATCHER:
19
THE CALLER:
20
THE DISPATCHER:
What's the address?
111 Fulton Street. Okay.
We have a —
21
we had a major explosion at the World Trade
22
Center.
23
THE CALLER:
24
THE DISPATCHER:
25
alarms, okay?
Yes, sir, we heard. Just ease off on the
40 1 2
THE CALLER:
Okay, sir.
3 4 5
THE DISPATCHER:
6
THE CALLER:
7
Company with a Class E assigned.
Yes, 408.
8
THE DISPATCHER:
9
THE CALLER:
10
408. D&W Alarm
What is the address?
15 Maiden Lane.
THE DISPATCHER:
Okay.
THE DISPATCHER:
Fire Department,
11 12 13 14
408.
15
THE OPERATOR:
16
from New York Merchants.
17
automatic assign.
This is Operator 12
18
THE DISPATCHER:
19
THE CALLER:
20
23 24 25
Where are we?
We are going to 100
Trinity Place. .
21 22
I have a Class 3
THE DISPATCHER:
It's the World Trade
Center. THE CALLER:
Oh, okay.
41 1 2
THE DISPATCHER:
3
THE CALLER:
4
THE DISPATCHER:
5
THE CALLER:
6
THE DISPATCHER:
7
A fire. What is the address?
(Inaudible. ) Okay.
It's the World
Trade Center.
8
THE CALLER:
9
THE DISPATCHER:
10
408.
Inaudible. Yeah.
It's in the
area.
11
THE CALLER:
Inaudible,
12 13 14
THE DISPATCHER:
15
THE CALLER:
Fire Department 408.
83 Maiden Lane.
16
wall of gray smoke out there.
17
us to do?
18 19
THE DISPATCHER:
THE CALLER:
21
THE DISPATCHER:
22
THE CALLER:
24 25
What did you want
Just stay where you
are.
20
23
It's a
Stay inside? Yeah.
Is there any place that's
safer in a building? THE DISPATCHER:
Just stay where you
are right now is the safest place.
42
THE CALLER:
All right.
5
THE DISPATCHER:
6
THE CALLER:
7
Hi, ADT Security
calling.
8
THE DISPATCHER:
9
THE CALLER:
10
Yeah.
I have a fire alarm on
One Wall Street.
11 12
408.
THE DISPATCHER:
All right.
Just —
it's in the area.
13
THE CALLER:
I ' Okay.
14 15 16
THE DISPATCHER:
17
THE CALLER:
18
security.
19
at 17 John Street.
20 21 22
408.
Hi.
This is (Inaudible.)
We got a fire alarm signal going off
THE .DISPATCHER:
Okay.
That's in the
area. THE CALLER:
Okay.
23 24 25
THE DISPATCHER:
Fire Department 408.
43 1 2 3
THE CALLER: Security.
4 5
This is Kelly with ADT
I have a commercial fire alarm. THE DISPATCHER:
Okay.
What's the
address?
6
THE CALLER:
7
THE DISPATCHER:
Okay.
THE DISPATCHER:
Fire Department,
14 Wall Street.
8 9 10 11
408.
12
I got it.
Yeah, Fire Department.
THE CALLER:
Hi.
We are in 90 William
13
Street, and we are stuck inside of our building
14
due to the debris.
15
THE DISPATCHER:
16
where you are.
17
can.
18
Okay.
Just stay
We'll get to you as soon as we
THE CALLER:
Okay.
Thank you.
19 20 21 22 23 24 25
THE DISPATCHER:
Fire Department,
408. THE CALLER:
Yes, ADT Security.
We
have a commercial fire alarm.. THE DISPATCHER:
What's the address?
44 1 2
THE CALLER:
3
THE DISPATCHER:
4
It's at 20 Broad Street, Okay.
We'll take
care of It.
5
THE CALLER:
All right, sir.
6 7 8
THE DISPATCHER:
9
THE CALLER:
408?
10
THE DISPATCHER:
11
THE OPERATOR:
12
Fire Department 408. This is PD 1133.
Yeah. We have a caller at 300
Rector Place.
I 13
THE DISPATCHER:
14
THE OPERATOR:
15
THE DISPATCHER:
16
sit tight.
17
Yeah.
And he said — Okay.
Tell her to
It's from the fire. THE OPERATOR:
Okay then.
18 19 20
THE DISPATCHER:
21
THE CALLER:
Hi.
22
Street.
23
Should I leave my building?
24 25
I'm leaving 90 Gold
I am in a big building, 17 floors.
THE DISPATCHER:
are.
Fire Department 408.
Just stay where you
45 1 2
THE CALLER:
3
THE DISPATCHER:
4
THE CALLER:
Stay where I am? Yeah.
Okay.
Thank you.
5 6 7 8 9
THE DISPATCHER:
Fire Department,
408. THE CALLER:
10
Security Services.
11
for you.
Hi.
This is Tim with ADT
Got another fire alarm
12
THE DISPATCHER:
13
THE CALLER:
14
THE DISPATCHER:
What's the address?
75 Maiden Lane. All right.
That's in
15
the area in the area of the World Trade
16
Center..
17
THE CALLER:
18
THE DISPATCHER:
19
THE CALLER:
Is it? Yeah.
Thanks.
20 21 22
THE DISPATCHER:
23
THE CALLER:
Fire Department.
Good morning, this is
24
Arlene with ADT Security Services calling
25
with an update.
46 1 2
THE DISPATCHER:
3
THE CALLER:
4
THE DISPATCHER:
5
THE CALLER:
6 7
Okay.
22 Park Place. We're there already.
Okay, they (inaudible.)
And said there's smoke in the building. THE DISPATCHER:
Yeah, it's from — we
8
had a major explosion at the World Trade
9
Center right across the street.
10
THE CALLER:
11
THE DISPATCHER:
408.
THE DISPATCHER:
Fire Department 408.
Okay.
Your name?
12 13 14 15
Where's the fire?
16
THE CALLER:
It's no fire.
17
smoke, and it's really bad.
18
THE DISPATCHER:
19
What is your
address?
20
THE CALLER:
21
THE DISPATCHER:
22
It's
34 William Street. What streets are on
the corner?
23
THE CALLER:
24
THE DISPATCHER:
25
right by the Trade Center?
Maiden Lane. All right, you're
47 1 2
THE CALLER:
Yeah.
Something happened
3
and, like, we can't even see out the window,
4
and the smoke is in the building.
5
the fire, it's the smoke.
6 7
THE DISPATCHER:
Okay.
It's not
Just sit
tight.
8
THE CALLER:
9
THE DISPATCHER:
10
Okay.
THE CALLER:
All right.
Will someone —
11 12 13 14
THE DISPATCHER: 408.
15
THE OPERATOR:
16
41.
17
alarm in Manhattan.
18 19
408, this is Operator
We have a commercial assigned fire
THE DISPATCHER:
What is the box
number?
20
THE CALLER:
21
THE DISPATCHER:
22
THE CALLER:
23
Fire Department,
The box number is 3-0087. What's the address?
Address is 116 Nassau
Street, Manhattan.
24
THE DISPATCHER:
25
THE CALLER:
Okay.
We have another one. We
48 1 2
tried to get through to you, and they
3
weren't able to get —
4
THE DISPATCHER:
take another one? No.
It's just that
5
we got this thing at the World Trade
6
Center.
7 8 9
It's right there.
THE CALLER: that.
Okay.
I know that.
Another alarm.
THE DISPATCHER:
Okay.
10
THE CALLER:
11
got the Fire Department.
12
Box 287.
Where is it?
What is your alarm?
13
THE DISPATCHER:
14
THE CALLER:
15
Greenwich Street.
16
I know
I
This one here is
I • Okay.
Greenwich Street.
THE DISPATCHER:
All right.
110
That's
17
the World Trade Center.
18
THE CALLER:
19
THE DISPATCHER:
All right.
22
THE DISPATCHER:
Fire Department, 408.
23
THE CALLER:
Yes.
20 21
Hello, I have some
24
friends in the building near the World Trade
25
Center.
49 1 2
THE DISPATCHER:
3
THE CALLER:
4
THE DISPATCHER:
5
THE WITNESS:
6
THE OPERATOR: building.
They're in another
They are at 65 Broadway.
THE DISPATCHER:
Just tell them to
sit
tight.
13 14
Just tell them to sit
tight.
11 12
Okay.
They don't know what
THE DISPATCHER:
9 10
It's 65 Broadway.
they have to do.
7 8
Yeah.
THE CALLER:
You want the phone
number?
15
THE DISPATCHER:
No.
THE DISPATCHER:
Fire Department,
16 17 18
19 20 21 22 23
408. THE CALLER:
Yeah, this is ADT.
I got
a manual. THE DISPATCHER:
What is the box
number?
24
THE CALLER:
Box 35.
25
THE DISPATCHER:
What's the address?
50 1
2
THE CALLER:
It's 21 West Street.
3
THE DISPATCHER:
Okay.
4
the World Trade Center.
5
THE CALLER:
It's right by
Okay.
6 7
8 9
THE DISPATCHER: 408.
10
THE CALLER:
11
THE DISPATCHER:
12
Fire Department,
Hello? Yes.
Fire Department. I Yes, I have a —
13
THE CALLER:
14
spoke to my wife.
15
of a building, her and —
16 17 18
This is the
I just
My wife is trapped inside
THE DISPATCHER:
What building is she
trapped in? THE CALLER:
90 William Street.
She
19
said there is fire and smoke in there, and
20
there is no way for them to get out of the
21
building.
22 23 24 25
THE DISPATCHER: tight.
Tell her to sit
We will be there as soon as we can.
THE CALLER: phone number.
Okay.
She has a cell
She said she can't call out,
51 1 2
but I can call on her phone.
3
THE DISPATCHER:
4
tell her just to sit tight.
5
THE CALLER:
Yeah, call her and
Should I give you her
number, as well? THE DISPATCHER: right. 9
No, that's all
Just tell her to sit where she is. THE CALLER:
Okay, then.
10 11 12 13
THE DISPATCHER: 408.
14 15
Fire Department,
THE CALLER:
Yes, sir.
This is the
chief engineer, 11 West 42nd Street.
16
THE DISPATCHER:
17
THE CALLER:
Yeah.
Manhattan.
We have a
18
very strong gas smell on the 42nd Street
19
side.
I think it's coming from the street.
20
THE DISPATCHER:
21
THE CALLER:
22
THE DISPATCHER:
23
THE CALLER:
24
THE DISPATCHER:
25
11 West 42nd?
Right. Off of Sixth Avenue?
Between 5th and 6th. All right.
your phone number there, sir?
What's
52 1 2
THE CALLER:
3
THE DISPATCHER:
4
Okay, it's 212-354-6087. All right.
We're on
the way.
5
THE CALLER:
Thank you.
6 7 8 9
THE DISPATCHER: 408.
10 11
Fire Department,
THE CALLER:
Good morning.
I was
wondering if they have need of volunteers?
12
THE DISPATCHER:
Just stay where you • Just call the Red Cross, I
13
are.
14
okay?
15
All right.
THE CALLER:
Thank you.
16 17 18 19
THE DISPATCHER:
Fire Department,
408.
20
THE CALLER:
21
THE DISPATCHER:
22
THE CALLER:
23
THE DISPATCHER:
(Inaudible. Yeah.
161 Lexington Avenue. All right.
24
just one second.
25
hang on just one second.
Okay.
Hang on
All right, just -All right, what's
53 1 2
the box number?
3
phone number?
4
address?
What is it? All right.
(Inaudible)
What's the
5
THE CALLER:
Inaudible).
6
THE DISPATCHER:
We're on the way.
THE DISPATCHER:
Fire Department,
7 8 9 10 11 12
408. THE CALLER:
I'm sorry.
I called the
wrong number.
13 14 15
THE DISPATCHER:
16
THE CALLER:
17 18 19
This (inaudible) alarm
company calling for a commercial. THE DISPATCHER:
THE CALLER:
21
THE DISPATCHER:
22
THE CALLER:
23
THE DISPATCHER:
25
All right.
What's
the box number?
20
24
Fire Department, 408.
Box number is 47. What's the address?
68 Trinity Place. It's right by the
World Trade Center. THE CALLER:
Okay, and hold on a
54 1
2
second.
3
have you got?
4 5
THE CALLER:
Just give me
Okay.
THE DISPATCHER:
It's 60 Broad
All right.
That's
right down there. THE CALLER: that.
Okay.
I won't give you
60 Broad Street, 120 (inaudible.) St,
12 13
I also got —
Street.
10 11
What
addresses.
8 9
I'm sorry.
THE DISPATCHER:
6 7
John, you got another one?
THE DISPATCHER: there.
Okay. I .
That's right
All right.
14 15
16 17
THE DISPATCHER: 408.
18 19
THE CALLER:
Good morning, this is
Estelle, ADP Security Services.
20
THE DISPATCHER:
21
THE CALLER:
22
Fire Department,
Yeah.
I have a fire alarm in
Manhattan.
23
THE DISPATCHER:
24
THE CALLER:
25
THE DISPATCHER:
What is the address?
75 Maiden Lane. Okay.
We'll take
55 1 2
care of it.
3 4 5
THE DISPATCHER:
6
THE CALLER:
7
need volunteers.
8 9 10
I don't know if you
I'm a New York State EMT. Just stay with your
Stay with your local Fire Department or
EMS and just stay there.
11 12
Hi.
THE DISPATCHER: local.
Fire Department 408.
THE CALLER: office.
I don't have
I'm in Manhattan, in an —
13
THE DISPATCHER:
14
THE CALLER:
15
THE DISPATCHER:
We'll take care of
19
THE DISPATCHER:
Fire Department 408.
20
THE CALLER:
16
Just sit tight then.
Okay.
it.
17 18
Hi.
I work at 85 Broad,
21
and I was just wondering, is there a number or
22
something that I can call to find out exactly
23
not what's going on, but how, you know, the
24
procedure on what you should do?
25
THE DISPATCHER:
—
Just stay where you
56 1 2
are.
3
THE CALLER:
4
THE DISPATCHER:
5
THE CALLER:
6
THE DISPATCHER:
7
THE CALLER:
Stay where we are? Yeah.
Okay.
Thank you.
All right.
Bye.
8 9 10 11
THE DISPATCHER:
Fire Department,
408.
12
THE CALLER:
Good morning. I know I This is United Central Station with
13
it's not.
14
residential fire.
15
THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
18
THE CALLER:
19
THE DISPATCHER:
20
THE CALLER:
What's the address?
114 Liberty Street. It's right by there.
It is, Apartment 9. Okay.
All right.
21 22 23 24 25
THE DISPATCHER:
Fire Department,
408. THE CALLER:
This is John Moore, the
57 1
2
general manager of the Marriott Hotel at the
3
World Trade Center.
4
THE DISPATCHER:
5
THE CALLER:
6
I'm in radio contact with
one of my employees inside the hotel.
7 .
THE DISPATCHER:
8
THE CALLER:
9 10
Right.
Uh-huh.
He says that he is
trapped with several firemen who are badly injured.
11
THE DISPATCHER:
12
THE CALLER:
Okay, where?
In the bell area, which
13
is right in the front lobby, right in the front
14
area of the bell plaza.
15
THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
18
THE CALLER:
19
injured.
20
get out.
He's not.
Marriott.
They are trapped and can't
THE DISPATCHER:
22
THE OPERATOR:
24 25
Okay.
He said the firemen are
21
23
Bell area, the —
Okay, no problem. Is that the bell area
of the Marriott or — Message 1 concludes at 1000 hours, 17 minutes and 50 seconds.
Please stand by for
58 1
2
Message 2, a phone alarm received on Channel 3
3
the.
4
and 11 seconds.
Message commences at 1000 hours, 23 minutes
5 6 7 8
THE DISPATCHER: 408.
9
THE CALLER:
On the desk.
10
THE DISPATCHER:
11
THE CALLER:
12
Fire Department,
On the —
Yeah.
We are a group of
13
people that just survived the World Trade, and we I are in 160 Broadway in the basement, and we need
14
oxygen down here.
15 16
THE DISPATCHER: the basement?
17
THE CALLER:
18
THE DISPATCHER:
19
basement.
20 21
Can you get out of
We should get out of it?
Get out on the street. THE OPERATOR:
trapped, FD.
22
Get out of the
They said they are
I called EMS, all right.
THE CALLER:
Get out where?
23
no way. Outside is all black.
24
anything.
25
THE DISPATCHER:
There is
You can't see
All right.
59 1 2
THE CALLER:
We can't see anything.
3
There's no —
4
here.
5
building, and two or three other people did.
6
There's about 15 of us down here, and I inhaled
7
like for five minutes of that dust outside.
8
managed to survive it, and we need help.
9
we don't know how to get out of
I was on the street.
THE DISPATCHER:
10
help over there.
11
right?
12
I came into the
We'll get you some
You are off of Liberty Street,
THE CALLER:
Off of Liberty, but I
13
don't know if you can find the address.
14
black.
15 16
THE DISPATCHER: it.
I
It's all
Don't worry about
We'll get to you as soon as we can.
17
THE CALLER:
18
Message 2 concludes at 1000 hours, 24
19 20
Okay, please.
minutes and two seconds. Please go to the next tape for
21
continuation of the channel by channel search of
22
all the phone alarms.
23 24 25
FIRE TAPE 2B
5 6 7 8 9 10 11 12 13
WORLD TRADE CENTER 911 FIRE TELEPHONE CALLS
14
SEPTEMBER 11, 2001
15 16 17 18 19 20 21 22 23 24 25
TRANSCRIBED BY:
MAUREEN MC CORMICK
1 2 3
THE DISPATCHER: 408.
4
THE CALLER:
5
THE DISPATCHER:
6
THE CALLER:
7
Sir?
Center. THE DISPATCHER:
9
THE CALLER:
THE DISPATCHER:
11
THE CALLER:
Can you send help?
THE DISPATCHER:
We
We'll get to you as
soon as we can.
16 17
Okay.
have a hundred people up here on floor 105, Two I World Trade.
14 15
Okay.
Floor 105.
10
13
Yeah.
I'm at Two World Trade
8
12
Fire Department,
THE CALLER:
We have tremendous smoke
conditions.
18
THE DISPATCHER:
19
you as soon as we can.
20
THE CALLER:
Okay.
We'll get to
Thank you.
21 22 23 24 25
THE DISPATCHER:
Fire Department,
408. THE OPERATOR:
All right, sir. Talk
1 2
to the Fire Department.
3
THE CALLER:
Yes.
I'm calling
4
reporting some smoke going out from the windows.
5
Apartment 5-G.
6
THE DISPATCHER:
7
THE CALLER:
8
601 West 172nd Street,
apartment —
9
THE DISPATCHER:
10
THE CALLER:
12
Oh, you around the
corner?
13
THE DISPATCHER:
14
No.
What avenue is
on the corner?
15
THE CALLER:
16
THE DISPATCHER:
17
It's St. Nicholas. Okay.
Smoke is
coming out of what apartment?
18
THE CALLER:
19
THE DISPATCHER:
20
THE CALLER:
21
THE DISPATCHER:
22
From Apartment 5-G. As in George?
G like in George. Okay.
phone number there, sir?
23
25
What avenue is on the
corner, sir?
11
24
What's the address?
THE CALLER: .
781-
THE DISPATCHER: THE CALLER:
Yeah.
33 —
What's your
1 2 3
THE DISPATCHER:
PD, what's
the number there?
4
THE OPERATOR:
5
THE DISPATCHER:
6
Uh-huh.
781-3301. All right.
Fire
Department is on the way.
7
THE CALLER:
Okay.
9 10 11
THE DISPATCHER: Where's the fire?
12 13
THE CALLER:
It was a plane I saw — I
hello, firemen?
14
THE DISPATCHER:
15
THE CALLER:
16
THE DISPATCHER:
17
THE CALLER:
18
Yeah.
I'm on the 99th Floor. Okay.
There's about eight of us
up here.
19
THE DISPATCHER:
20
tight till somebody comes.
21
THE CALLER:
22
THE DISPATCHER:
23
THE CALLER:
24
THE DISPATCHER:
25
Fire Department 408.
sir.
All right.
Just sit
Hello, firemen? Yeah.
Firemen? I'm talking to you,
1 2
THE CALLER:
3
THE DISPATCHER:
4
Firemen? I'm talking to
you.
5
THE CALLER:
6
THE DISPATCHER:
7
Yeah.
Firemen? Yeah.
I'm talking to
you, sir.
8
THE CALLER:
9
THE DISPATCHER:
10
Hello? Yeah-- shit.
Disconnect.
11 12 13
THE CALLER:
Dispatcher, I'm an
14
off-duty fireman, Ladder Company 5 down in
15
Manhattan.
16 17
THE DISPATCHER:
Get back to your
firehouse.
18
THE CALLER:
19
THE DISPATCHER:
Very good.
Thank you.
You got it.
20 21 22
BACKGROUND INSTRUCTIONS TO
23
DISPATCHERS:
24
respective firehouses.
25
for further deployment.
They want all recalled to their They are to report ASAP Repeating, all units are
1 2
being recalled to report to their respective
3
firehouses.
4 5 6 7
THE DISPATCHER: 408.
What have you got?
8
THE CALLER:
9
THE DISPATCHER:
10
13
Fire alert.
BACKGROUND:
department phones unless there is -1 • . THE DISPATCHER: What's the address? THE CALLER:
15
THE DISPATCHER:
4 East 228th Street. What type of fire
alarm is this?
17
THE CALLER:
18
THE DISPATCHER:
19
Terminal
You cannot use the
14
16
Box number?
number?
11 12
Fire Department,
Class J, hotel. Name of the
business?
20
THE CALLER:
21
THE DISPATCHER:
22
THE CALLER:
Hotel Lathos. We're on the way.
Thank you, sir.
23 24 25
THE DISPATCHER:
Fire Department,
1 2
408.
Where's the fire?
3 4
THE CALLER: on fire.
5 6
The World Trade Center is
THE DISPATCHER: building?
I know that.
We're there.
7
THE CALLER:
8
THE DISPATCHER:
9
up.
10
Where in the
It blew up. Yeah.
Hang the phone
We're there already. THE CALLER:
Oh, all right.
11 12 13 14 15
THE DISPATCHER:
Fire Department,
408. THE CALLER:
I'm watching the World
16
Trade Center.
There's a man on the east side of
17
the building.
It's too late.
18
THE DISPATCHER:
19
THE CALLER:
20
THE DISPATCHER:
21
THE CALLER:
What?
He just jumped. All right.
Okay.
22 23 24
THE DISPATCHER:
25
THE CALLER:
Fire Department 408.
Yeah, I still got six
1 2
adults, 97th Floor.
3
THE DISPATCHER:
4
THE CALLER:
Sir —
They said —
let me just
5
tell you.
6
system saying go to the steps and go down.
7
You're telling me they shouldn't.
8 9
They heard an announcement on the PA
THE DISPATCHER:
If they're being told
by people in the building to go to the steps,
10
then they should go to the steps.
11
THE CALLER:
12 13
They heard this on the PA
system, and they can't go because they think it's I too hot.
14
THE DISPATCHER:
All right, then.
15
they think it's too hot, then they should stay
16
where they are.
17 18
THE CALLER:
They should stay where
they are?
19
THE DISPATCHER:
20
THE CALLER:
21 22 23 24 25
If
them?
Yeah.
Anything we can get
We need to get them oxygen. THE DISPATCHER:
We'll get to them as
soon as we can. THE CALLER:
Do you know if there is
anything on the 97th Floor?
Oxygen, anything
1 2
like that?
3
THE DISPATCHER:
4
THE CALLER:
5
information from.
6
both (inaudible).
7
Sir, I don't know.
Okay.
I'm not —
THE DISPATCHER:
Who can I get this you know, we're
I understand that,
8
sir.
9
trying to get to people as fast as we can.
10 11
I understand that.
THE CALLER:
All right.
I know.
We're
But there's no
oxygen tanks on each floor?
12
THE DISPATCHER:
Sir, I don't know the
13
World Trade Center like the back of my hand.
14
really don't.
15
tight.
All right?
I
Just tell them to sit
16 17 18 19
THE DISPATCHER: 408.
20
THE CALLER:
21
THE DISPATCHER:
22
THE CALLER:
23 24 25
Fire Department,
Can you help us at all?
We are on 105, okay? Yeah.
What's the situation? Is it possible?
THE DISPATCHER:
Just stay where you
are till the firemen come and get you.
10
1 2 3
THE CALLER:
We are on the 105th
Floor.
4
THE DISPATCHER:
5
THE CALLER:
6
THE DISPATCHER:
7
through the building, sir.
8
fireman in the city coming to help you.
9 10
THE CALLER:
But where are they? They're coming I got almost every
Sir, I don't know that
we're going to hold much longer.
11 12
Okay.
THE DISPATCHER:
Just
13
We'll get to you as soon as we can. ! THE CALLER: 105th Floor.
14
THE DISPATCHER:
15
THE CALLER:
16
THE DISPATCHER:
17
sit tight.
I understand.
Okay.
North side. Okay.
Building 1 or
Building 2?
18
THE CALLER:
19
THE DISPATCHER:
All right.
THE DISPATCHER:
Fire Department,
20
Building 2. We're on
the way.
21 22 23 24 25
408. THE OPERATOR:
8373.
Okay, 408?
We
11
1 2
are at 40 World Trade Center, Building 2.
3
female is on the line.
4
THE CALLER:
5
THE DISPATCHER:
6
THE CALLER: trapped.
9 10
Major fire, major fire.
We need help.
THE DISPATCHER:
12
THE DISPATCHER:
82. Can you get back up,
back up onto the floor?
14
THE CALLER:
We are in the stairwell.
That's as far as we can go.
16 17
What floor are you
on? THE CALLER:
15
We're
We're trapped in the stairwell.
11
13
We know about it.
We're taking care of it.
7 8
The
THE DISPATCHER:
We're trapped. We will get somebody
up there as soon as we can:
18
THE CALLER:
Thank you.
19 20 21 22 23
THE DISPATCHER:
Fire Department,
408. THE CALLER:
Hi.
I just tried to get
24
my friend on the cell phone, and she's screaming
25
that she's stuck on the 105th Floor.
12 1 2 3
THE DISPATCHER:
We will get to her as
soon as we can.
4
THE CALLER:
5
THE DISPATCHER:
You got it.
8
THE DISPATCHER:
Fire Department 408.
9
THE CALLER:
Okay, thank you.
6 7
Yes, hi.
10
THE DISPATCHER:
11
THE CALLER:
12
How you doing?
All right.
I was just wondering, you
13
know, I saw this explosion on TV, and I thought I ' you could fill up some tanker planes with water
14
and try to put the World Trade Center fire out.
15 16
THE DISPATCHER:
THE CALLER:
THE DISPATCHER:
THE CALLER:
25
Keep calling there.
I just thought I'd give
that recommendation.
23 24
I
They will be able to help you better than I can.
21 22
I called that number.
can't get through there.
19 20
Call
them.
17 18
(718) 999-2000.
THE DISPATCHER: great.
All right.
That's
13 1 2 3 4
THE DISPATCHER: 408.
5 6
THE OPERATOR:
Sir, you're on the line
with FD.
7
THE DISPATCHER:
8
THE CALLER:
9 10
Talk to me.
We're on the world
we're 88th Floor, Two World Trade Center.
THE DISPATCHER:
All right.
Just sit
THE CALLER:
We've been sitting tight
14
for whatever, since this episode started.
15
need some guidance.
16
20 21 22
We
We need to know —
THE DISPATCHER:
Stay where you are.
That's your guidance.
18 19
The
tight.
13
17
—
smoke is getting so bad, you almost can't see.
11 12
Fire Department,
THE CALLER:
How about breaking
windows? THE DISPATCHER:
Are they telling you
to break windows? THE CALLER:
No one has —
shit.
We
23
have guys starting to break the windows because
24
they are starting to panic.
25
THE DISPATCHER:
All right.
Just tell
14 1 2
everybody to relax.
3
we can.
4 5
We'll get to them as soon as
THE CALLER:
Can you tell me where the
fire is?
6
THE DISPATCHER:
Right now, we got so
7
many calls, we don't know where the fire is.
8
are taking care of it as best we can. THE CALLER:
9 10
break a window?
11
is?
You don't know where the fire
THE DISPATCHER:
13
THE CALLER:
Just sit tight. I People are trying to sit
tight, but people are —
15 16
—
What happens when you
12
14
Just
We
THE DISPATCHER: That's all we can tell you.
17
THE CALLER:
I understand that. Just sit tight.
All right.
18 19 20
THE DISPATCHER:
21
THE CALLER:
22
25
We are on the 105th
Floor, sir.
23 24
Fire Department 408.
THE DISPATCHER:
Which building?
or Two? THE CALLER:
Building 2.
One
15 1
2 3
THE DISPATCHER: tight.
THE CALLER:
5
THE DISPATCHER:
We can't hold anymore.
THE CALLER:
8
hell, and smoke and —
9
Everybody is getting
THE DISPATCHER:
10
THE CALLER:
11
THE DISPATCHER:
What floor are they at
THE DISPATCHER: their way up.
17
they can.
18
They are working
They will get to you as soon as
Just stay where you are. THE CALLER:
There are like 50 people
over here.
20
THE DISPATCHER:
I understand that.
Just stay where you are.
22 23
Just stay where you
right now?
16
21
What?
THE CALLER:
15
19
Stay where you are.
are.
13 14
Just stay where you
are.
7
12
Just sit
They are on the way.
4
6
All right.
THE CALLER:
We are on the north
side.
24
THE DISPATCHER:
25
THE CALLER:
Okay.
Please —
16 1 2
THE DISPATCHER:
They're coming.
3 4 5
Fire Department, 408.
6
THE CALLER:
7
the cell phone.
8
World Trade Center.
9
Yes, my son called me via
He's in the second tower of the
THE DISPATCHER:
10
THE CALLER:
11
THE DISPATCHER:
12
THE CALLER:
13
Okay?
THE DISPATCHER:
15
THE CALLER:
17 18
On the 93rd Floor.
Yeah.
30 other people. 1 are on the north end of the 93rd Floor.
14
16
Right.
They
Okay.
Okay.
He said the smoke
is getting worse. THE DISPATCHER:
I understand.
We're
taking care of it.
19
THE CALLER:
Thank you very much.
20
THE DISPATCHER:
You got it.
THE DISPATCHER:
Good afternoon.
21 22 23 24 25
This
is dispatch. THE CALLER:
How you doing?
This is
17 1 2
the command post in Tower 2 of the World Trade
3
Center.
4
THE DISPATCHER:
Okay.
5 6
got to get a rundown of the companies.
7
a state of confusion.
8 9
THE DISPATCHER:
THE CALLER:
11
THE DISPATCHER:
THE CALLER:
That's at Two World
That's where we're at.
No. 2, the south tower.
15 16
Is that the box number?
Trade.
13 14
For
8087?
10
12
All right.
We are in
THE DISPATCHER: All right.
17
Okay, here we go.
Hang on a second. (Dispatcher to Second Dispatcher)
18
Pick up 263 and give this guy the rundown for Two
19
World Trade.
20 21 22 23 24 25
THE DISPATCHER:
Fire Department,
408. THE CALLER:
Yes, hi.
I'm sure you
know the World Trade Center is on fire.
I just
18 1 2
called a little while ago.
3
is stuck on the 106th Floor.
4
THE DISPATCHER:
5
THE CALLER:
6
THE DISPATCHER:
7
10
The smoke ~-
THE CALLER:
*
We're trying to get
They said if I had the
person's cell phone number, I should call back with it.
11 12
All right.
to her.
8 9
A friend of my sister
THE DISPATCHER:
We'll get to her as
soon as we can.
13
I All right, thank you.
THE CALLER:
14 15 16 17
THE DISPATCHER: 408.
18
THE CALLER:
19
THE OPERATOR:
20
THE DISPATCHER:
21
Yeah, hi. 408?
1375,
Let me talk to the
caller, PD.
22
THE CALLER:
23
THE DISPATCHER:
24
THE CALLER:
25
Fire Department,
Hello? Yeah.
I really need a fireman.
I don't have much time left.
I'm on 73.
I've
19 1 2
called many times.
3 4
THE DISPATCHER: as soon as we can.
5
THE CALLER:
I don't think I have more
6
than ten minutes in here.
7
THE DISPATCHER:
8
sir.
9
know you're there.
10
We
We're going to take care of
THE CALLER: floor yet.
Nobody showed up on this
73. THE DISPATCHER:
Okay, no problem.
We
know about it.
15
(Dispatcher Dials Out On Phone).
16
ANSWER:
17
THE DISPATCHER:
18
Jimmy, let me talk to Fox.
19
BRONX:
20
on the phone.
21
on.
Bronx 315. Yeah, Phil, it's
Okay, hang on a second.
On the radio.
22
THE DISPATCHER:
23
MIKE:
24
THE DISPATCHER:
25
I understand that,
it.
13 14
The smoke is intense.
We'll get to you as soon as we can.
11 12
Sir, we'll get to you
He's
I'll put him right
All right, go ahead.
Hello? Yeah, Mike, Jimmy.
As per Joe Higgins, call your local precinct.
20 1 2 3
MIKE:
We just locked
the place down.
4 5
I got a copy.
THE DISPATCHER: you.
Beautiful, thank
Right.
6 7
DISPATCHER DIALING OUT:
8 9
(Phone
ringing). How you doing?
10
This is Jim Raftery.
11
Who is the borough supervisor down there right
12
now?
13
PHONE ANSWERS:
14
THE DISPATCHER:
15
ii Tour Supervisor Lisi. Let me talk to
Patty.
16
ANSWER:
Hold on.
17
THE SUPERVISOR:
Supervisor Lisi.
18
THE DISPATCHER:
Yeah, Pat, Jimmy
19
Raftery in Manhattan.
20
your local precinct, all right?
21
over for security.
22 23
Get some cops
THE SUPERVISOR:
We just got that from
THE DISPATCHER:
Okay, great.
Fox.
24 25
As per Joe Higgins, call
right.
All
21 1 2
DISPATCHER DIALS OUT:
3
how you doing, Bill?
4
dispatcher available?
5
(Phone ringing)
Is the supervisor
PHONE ANSWERED:
He's on the line.
. THE DISPATCHER:
Okay, is Denis
O'Connell there? ANSWER: 9
I got Harry
here.
10 11
No, he's not.
THE DISPATCHER:
Let me talk to
Harry.
12
ANSWER:
13
THE SUPERVISOR:
Supervisor Doyle.
14
THE DISPATCHER:
Yeah, Harry.
15
Raftery.
16
precinct.
Hold on.
Jimmy
As per Joe Higgins, call the local
17
THE SUPERVISOR:
We did already.
18
THE DISPATCHER:
All right, great,
19
thanks.
20
DISPATCHER DIALS OUT:
21
ANSWER:
22
DISPATCHER:
(Phone ringing)
Brooklyn. Yeah, how you doing,
23
Howie? It's Jimmy.
24
local precinct, have cops stand by in front of
25
the office.
As per Joe Higgins, call your
22
1 2
ANSWER:
3
THE DISPATCHER:
4
Okay. And just, you know,
secure the place.
5 6 7
THE DISPATCHER:
8
THE OPERATOR:
9
Yes.
We have someone
on the 105th Floor.
10
THE DISPATCHER:
11
THE CALLER:
12
Fire Department 408.
Let me talk to them.
The 105th Floor right
now. 1
13 14
THE DISPATCHER: you, sir.
We're taking care of it.
15 16
THE CALLER: side.
THE DISPATCHER:
Just stay where you
are.
19 20
Listen, we on the north
Should we go to the south?
17 18
We are getting up to
THE CALLER:
Listen, should we break
the window?
21
THE DISPATCHER:
22
are.
23
are.
Don't do nothing.
Just stay where you
Just stay where you
24
THE CALLER:
25
THE DISPATCHER:
How long for help? I don't know.
23 1
2
They're coming.
3
THE CALLER:
4
THE DISPATCHER:
5
THE CALLER:
6
THE CALLER:
How long?
THE DISPATCHER: They're coming.
12
I don't know, sir.
We wait for over 45
minutes. THE DISPATCHER: sir.
I understand that,
We're coming.
16
THE CALLER:
17
THE DISPATCHER:
18
How long?
They're coining.
THE CALLER:
14 15
I understand.
They're coming.
10
13
There's people that are
THE DISPATCHER:
9
11
They're coming, sir.
(inaudible).
7 8
Over here.
Hello? Hang up, sir.
We're
on the way.
19
THE CALLER:
20
THE DISPATCHER:
21
you, we're on the way.
22
you.
Hello? Sir, hang up.
I told
That's all I can tell
23
THE CALLER:
Please,
25
THE DISPATCHER:
I understand that.
24 1 2
Hang up the phone.
We're on the way.
3
THE CALLER:
(Inaudible.)
4
THE DISPATCHER:
We will get to you.
5
I can't stay on the line, sir.
6
as soon as we can.
7
THE CALLER:
8
THE DISPATCHER:
9
We'll get to you
Please (inaudible). I swear to you, we'll
get somebody up to you.
10 11 12 13
THE DISPATCHER:
Fire Department, I
408.
14
THE CALLER:
I'm on the 97th Floor of
15
Building 2 in the World Trade Center.
16
six of us here.
17 18
THE DISPATCHER:
THE CALLER:
20
THE DISPATCHER:
Is someone coming?
THE CALLER:
23
THE DISPATCHER:
25
Someone is coming.
We'll get to you as soon as we can.
22
24
Just stay
where you are.
19
21
Okay.
There are
Please hurry. Just stay where you
are. ^ THE CALLER:
The smoke is so thick.
25 1 2
We're all having trouble breathing.
3 4
THE DISPATCHER:
THE CALLER:
9
Can someone turn the
sprinklers on?
7 8
Just
stay where you are.
5 6
I understand.
THE DISPATCHER: they can.
They're doing what
They're doing what they can. THE CALLER:
What can we do?
10
THE DISPATCHER:
Just sit tight.
11
That's all I can tell you.
Just sit tight.
12 13 14
DISPATCHER DIALS OUT:
Yeah, Jimmy Raf
15
in Manhattan. As per the citywide tour
16
commander, go over the voice alarm and radio.
17
Total recall of all off-duty members and
18
officers, and they are to report to their
19
assigned firehouses.
Thanks.
20 21 22 23
DISPATCHER DIALS OUT.
24
ANSWER:
25
THE DISPATCHER:
Queens Dispatcher 358. Hi, Jeannie.
It's
26 1 2
Jimmy.
Who is the boss there?
3
THE OPERATOR:
4
THE DISPATCHER:
Let me talk to him.
5
THE SUPERVISOR:
Supervisor Roberts.
6
THE DISPATCHER:
Bobby, Jimmy Raf in
8
THE SUPERVISOR:
Right.
9
THE DISPATCHER:
As per the citywide
7
Bobby.
Manhattan.
10
tour commander, go over the voice alarm and the
11
radio.
12
off-duty members and officers. They are to I report to their assigned firehouses.
13
Immediate and total recall of all
14 15
You did do it
THE SUPERVISOR:
That went out awhile
ago.
20 21
THE DISPATCHER: already?
18 19
You already did
that.
16 17
THE SUPERVISOR:
THE DISPATCHER:
Okay, great.
Okay?
THE DISPATCHER:
Fire Department,
All right.
22 23 24 25
408.
27 1 2
THE CALLER:
Yes, hi.
I got a cell
3
phone call from my brother.
4
104th Floor on One World Trade in the northwest
5
corner office.
6
THE DISPATCHER:
7
THE CALLER:
8
Okay.
He says there's 50 to a
hundred people.
9 10
He's stuck on the
THE DISPATCHER: tight.
He's got to sit
We'll get to him as soon as we can.
11
THE CALLER:
Okay.
Thank you.
12 13 14
THE DISPATCHER:
15
THE OPERATOR:
16
THE DISPATCHER:
17
This is PD.
THE OPERATOR:
19
THE DISPATCHER: caller.
THE OPERATOR:
22
THE DISPATCHER:
Let me talk to the
He's on the line. Let me talk to him.
Where is the fire, sir?
24 25
1597.
Where is he?
21
23
Let me talk to the
caller, PD.
18
20
Fire Department 408.
THE CALLER: two tower.
Smoke, really bad.
105,
28 1 2 3
THE DISPATCHER: tight.
THE CALLER:
They keep saying that,
5
but the smoke's really bad.
6
breathe.
7
THE DISPATCHER: can do.
THE CALLER:
What
We're getting there.
We're getting there. THE CALLER:
Doesn't feel like it,
^^m man.
«•• THE DISPATCHER:
15 16
Where are you?
THE DISPATCHER:
13 14
Sir, that's all we
floor you guys up to?
11 12
We can barely
We are —:
9 10
Sit
We will get to you as soon as we can.
4
8
All right.
sir.
I understand that,
We're on the way.
17 18 19 20
THE DISPATCHER DIALS OUT: ringing).
21
ANSWER:
22
THE DISPATCHER:
23
(Phone
Jimmy.
Can I help you? How you doing?
Can I speak to Pat, please?
24
THE SUPERVISOR:
Supervisor.
25
THE DISPATCHER:
Yeah, Pat, Jimmy
It's
29 1 2
again.
3
off-duty members and officers, total recall of
4
all off-duty members and officers to respond into
5
their respective firehouses .
Over the radio and voice alarm.
6 7
THE SUPERVISOR:
Yeah, I just got back
from operations.
8
THE DISPATCHER:
Okay, thanks,
12
THE DISPATCHER:
Fire 328.
13
THE CALLER:
14
THE DISPATCHER:
15
THE CALLER:
9
All
bye-bye.
10 11
328? Yes.
Okay.
I don't know how
16
this is a very bad time, but I'm trying to call
17
you guys to inform you of a shutdown we have.
18
THE DISPATCHER:
19
right.
20
down.
It's a bad time is
Give me the address
21
THE CALLER:
22
THE DISPATCHER:
23
THE OPERATOR:
I'll just write it
Okay. What you got? The address is 110-120
24
Columbia.
25
which is affecting the compactor sprinkler system
We have a shutdown hot and cold water,
30 1 2
only.
I know, I understand.
3
THE DISPATCHER:
4
THE OPERATOR:
It's crazy.
Thanks,
All right.
5 6 7 8
THE DISPATCHER: 328.
What's the address?
9
THE CALLER:
97th Floor.
10
THE DISPATCHER:
11
THE CALLER:
12
THE DISPATCHER:
13
THE CALLER:
14
THE DISPATCHER:
15
Fire Department,
97th Floor?
Yes. Building 2? I ' • Building 2. Did you put something
by the door?
16
THE CALLER:
It's an open floor.
17
can't get to the doors.
18
through the ventilation system.
19 20
23
There is smoke coming
THE DISPATCHER:
Okay, stay low.
Try
to cover your mouth.
21 22
We
THE CALLER:
We are trying to, but we
need help. THE DISPATCHER:
I understand, ma'am.
24
We're doing the very best that we can. 97th
25
Floor, Building 2.
I'll notify them.
Okay?
31 1 2
THE CALLER:
3
THE DISPATCHER:
4
mouth covered.
Okay. Try to keep your
Stay low to the floor, okay?
5
THE CALLER:
6
THE DISPATCHER:
All right, bye-bye.
THE DISPATCHER:
Fire Department 408.
Okay.
7
9 10
THE CALLER:
11
THE DISPATCHER:
12
THE CALLER:
13
I'm on the 104th Floor,
THE DISPATCHER:
THE CALLER:
17
THE DISPATCHER:
18
sir.
19
as we can.
Just sit tight.
20
THE CALLER:
24 25
Just sit
There's 30 of us here. I understand that,
We'll get to you as soon
You know, are they
close?
22 23
Okay.
tight.
16
21
Yeah.
One World Trade Center, northwest corner.
14 15
Hello?
THE DISPATCHER: you, sir.
They're getting to
They're getting to you.
32 1 2
THE DISPATCHER:
3
THE CALLER:
4
Yes, 408.
My name is Ken
Targon, Westchester County firefighter.
5 6
Fire Department 408.
THE DISPATCHER:
Yeah.
What's going
on? !
7 8
THE CALLER: severe help?
9 10
You are you asking for
THE DISPATCHER: now.
All right?
I don't know right
Just sit tight where you are.
11
THE CALLER:
12
THE DISPATCHER:
Okay. Best I can tell you.
13
If we start calling for mutual aid, we will start
14
calling for mutual aid.
15
THE CALLER:
All right.
16
phone number where I'm at?
17
THE DISPATCHER:
You need the
You know what?
18
me give you this phone number.
19
headquarters, because I'm just the Manhattan
20
dispatcher.
THE CALLER:
22
THE DISPATCHER:
23 24 25
care.
You got to call
718-999-2000.
21
Let
Okay. All right.
Take
33 1 2 3
THE DISPATCHER: 408.
4 5
THE CALLER:
Hi, this is from
Honeywell Security.
6
THE DISPATCHER:
7
THE CALLER:
8
Reporting a fire alarm at
THE DISPATCHER:
THE CALLER:
12
THE DISPATCHER:
13
THE CALLER:
14
THE DISPATCHER:
Yes, sir.
Terminal number?
All right.
What was
the number, the address? THE CALLER:
17
THE DISPATCHER:
22 Thames Street. What type of fire
alarm is this?
19
THE CALLER:
20
THE DISPATCHER:
21
It's 0051.
7.
16
18
You got a box number
for this?
11
15
Yes.
No. 22 Thames Street.
9 10
Fire Department,
That's Class E. All right.
We'll
take care of it.
22 23 24 25
THE DISPATCHER: 408.
Fire Department,
34 1 2 3
THE CALLER:
Good morning.
Arleen with ADP Security Services.
4
THE DISPATCHER:
5
THE CALLER:
6
THE CALLER: one.
THE DISPATCHER:
THE CALLER:
Do you have the
I Okay.
We don't show a
box number. THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
18
THE CALLER:
19
THE DISPATCHER:
What's the address?
Address s 23 Park Place. This is ADT?
Yes. All right.
That's a
Class E?
21
THE CALLER:
22
THE DISPATCHER:
23
Hello?
information?
15
20
What's
I don't think we got
We don't have a box number.
13 14
All right.
the box number?
11 12
Calling in regard to a
THE DISPATCHER:
9 10
Yeah.
commercial fire alarm we are receiving.
7 8
This is
What is a Class E? All right.
What is
the call back?
24
THE CALLER:
25
THE DISPATCHER:
877-285-7397. We're on the way.
35 1 2
THE CALLER:
Thank you.
3 4 5 6 7
THE DISPATCHER:
Fire Department,
408. THE CALLER:
I have a friend two
8
blocks away, and she doesn't know the trains are
9
running, and —
10 11
THE DISPATCHER:
Just tell her to stay
where she is.
12
THE CALLER:
13
THE DISPATCHER:
14
THE CALLER:
15
THE DISPATCHER:
Yeah.
18
THE DISPATCHER:
Fire Department 408.
19
THE OPERATOR:
20
THE DISPATCHER:
21
THE OPERATOR:
22
THE DISPATCHER:
23
THE OPERATOR:
Say that again. Stay where she is.
Stay where she is?
16 17
24 25
408? I got this one. 408? Yeah. I had a call from a man
caller that Building 1 collapsed. THE DISPATCHER:
We got it.
36 1 2
THE OPERATOR:
3
THE DISPATCHER:
All right.
6
THE DISPATCHER:
Fire Department 408.
7
THE CALLER:
8
THE DISPATCHER:
9
THE CALLER:
Okay.
4 5
Hello? Yeah.
Hi.
I'm talking to
10
somebody on the line right now who is trapped on
11
the 104th Floor.
12
THE DISPATCHER:
13
THE CALLER:
14
We'll get to him. I You are going to get to
him?
15
THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
18
Yeah.
Where should they be? Just tell them to
stay where they are.
19
THE CALLER:
20
THE DISPATCHER:
21
THE CALLER:
Stay where they are? Yeah.
Okay.
Thank you.
22 23 24
THE DISPATCHER:
25
THE CALLER:
Hi.
Fire Department 408. Look, I just got in
37 1 2
touch with somebody at 72 Wall Street.
3
THE DISPATCHER:
4
THE CALLER:
5
There's some smoke going
in there.
6
THE DISPATCHER:
7
stay where they are.
8
vents.
9 10
THE CALLER:
Put some towels over the
vents? THE DISPATCHER:
12
THE CALLER:
Yeah.
Is anybody going to be
there to evacuate them?
14 15
Just tell them to
Put some towels over the
11
13
Right.
THE DISPATCHER:
We'll do the best we
can.
16
THE CALLER:
Okay.
Thank you.
17 18 19 20
THE DISPATCHER:
Fire Department,
408.
21
THE CALLER:
Yeah, hi.
22
Street, downtown Manhattan.
23
fire.
24
THE DISPATCHER:
25
THE CALLER:
Ill Nassau
My place is on
111 Nassau?
Yeah, 111 Nassau Street.
38
1 2
It's in the basement, and it's on fire.
3
guys down there, and they say it's full of
4
smoke.
They can't get out.
5 6
THE DISPATCHER:
THE CALLER:
8
THE DISPATCHER:
THE CALLER:
THE DISPATCHER:
Apartment building, I '
commercial? THE CALLER:
15
THE DISPATCHER:
Commercial building. What's the phone
number there?
17
THE CALLER:
18
THE DISPATCHER:
19
What type of
It's a three-story
14
16
Okay.
building.
12 13
Beekman and Ann.
building is that?
10 11
What streets are on
the corners there?
7
9
I have
212-566-5540. All right.
We're on
the way.
20
THE CALLER:
Thank you.
21 22 23 24 25
THE DISPATCHER:
Fire Department,
408.
THE CALLER:
Yeah, this is ADT. 200
39 1 2
Vesey, is that down in that area?
3
THE DISPATCHER:
4
THE CALLER:
Yeah, it is.
I.figured that.
Okay.
5 6 7
THE DISPATCHER:
8
THE OPERATOR:
9
408.
Fire alarm,
Holiday Inn at 15 Gold Street, Class J.
10 11
408.
THE DISPATCHER:
All right.
No
THE DISPATCHER:
Fire Department,
problem.
12 13 14 15
408.
16 17
THE CALLER:
Yes, sir.
This is ADT
Security calling with a commercial fire alarm.
18
THE DISPATCHER:
19
THE CALLER:
20
THE DISPATCHER:
What's the address?
111 Fulton Street. Okay.
We have a —
21
we had a major explosion at the World Trade
22
Center.
23
THE CALLER:
24
THE DISPATCHER:
25
alarms, okay?
Yes, sir, we heard. Just ease off on the
40 1 2
THE CALLER:
Okay, sir.
3 4 5
THE DISPATCHER:
6
THE CALLER:
7
Company with a Class E assigned.
Yes, 408.
8
THE DISPATCHER:
9
THE CALLER:
10
408. D&W Alarm
What is the address?
15 Maiden Lane.
THE DISPATCHER:
Okay.
THE DISPATCHER:
Fire Department,
11 12 13 14
408.
15
THE OPERATOR:
16
from New York Merchants.
17
automatic assign.
This is Operator 12
18
THE DISPATCHER:
19
THE CALLER:
20
23 24 25
Where are we?
We are going to 100
Trinity Place. .
21 22
I have a Class 3
THE DISPATCHER:
It's the World Trade
Center. THE CALLER:
Oh, okay.
41 1 2
THE DISPATCHER:
3
THE CALLER:
4
THE DISPATCHER:
5
THE CALLER:
6
THE DISPATCHER:
7
A fire. What is the address?
(Inaudible. ) Okay.
It's the World
Trade Center.
8
THE CALLER:
9
THE DISPATCHER:
10
408.
Inaudible. Yeah.
It's in the
area.
11
THE CALLER:
Inaudible,
12 13 14
THE DISPATCHER:
15
THE CALLER:
Fire Department 408.
83 Maiden Lane.
16
wall of gray smoke out there.
17
us to do?
18 19
THE DISPATCHER:
THE CALLER:
21
THE DISPATCHER:
22
THE CALLER:
24 25
What did you want
Just stay where you
are.
20
23
It's a
Stay inside? Yeah.
Is there any place that's
safer in a building? THE DISPATCHER:
Just stay where you
are right now is the safest place.
42
THE CALLER:
All right.
5
THE DISPATCHER:
6
THE CALLER:
7
Hi, ADT Security
calling.
8
THE DISPATCHER:
9
THE CALLER:
10
Yeah.
I have a fire alarm on
One Wall Street.
11 12
408.
THE DISPATCHER:
All right.
Just —
it's in the area.
13
THE CALLER:
I ' Okay.
14 15 16
THE DISPATCHER:
17
THE CALLER:
18
security.
19
at 17 John Street.
20 21 22
408.
Hi.
This is (Inaudible.)
We got a fire alarm signal going off
THE .DISPATCHER:
Okay.
That's in the
area. THE CALLER:
Okay.
23 24 25
THE DISPATCHER:
Fire Department 408.
43 1 2 3
THE CALLER: Security.
4 5
This is Kelly with ADT
I have a commercial fire alarm. THE DISPATCHER:
Okay.
What's the
address?
6
THE CALLER:
7
THE DISPATCHER:
Okay.
THE DISPATCHER:
Fire Department,
14 Wall Street.
8 9 10 11
408.
12
I got it.
Yeah, Fire Department.
THE CALLER:
Hi.
We are in 90 William
13
Street, and we are stuck inside of our building
14
due to the debris.
15
THE DISPATCHER:
16
where you are.
17
can.
18
Okay.
Just stay
We'll get to you as soon as we
THE CALLER:
Okay.
Thank you.
19 20 21 22 23 24 25
THE DISPATCHER:
Fire Department,
408. THE CALLER:
Yes, ADT Security.
We
have a commercial fire alarm.. THE DISPATCHER:
What's the address?
44 1 2
THE CALLER:
3
THE DISPATCHER:
4
It's at 20 Broad Street, Okay.
We'll take
care of It.
5
THE CALLER:
All right, sir.
6 7 8
THE DISPATCHER:
9
THE CALLER:
408?
10
THE DISPATCHER:
11
THE OPERATOR:
12
Fire Department 408. This is PD 1133.
Yeah. We have a caller at 300
Rector Place.
I 13
THE DISPATCHER:
14
THE OPERATOR:
15
THE DISPATCHER:
16
sit tight.
17
Yeah.
And he said — Okay.
Tell her to
It's from the fire. THE OPERATOR:
Okay then.
18 19 20
THE DISPATCHER:
21
THE CALLER:
Hi.
22
Street.
23
Should I leave my building?
24 25
I'm leaving 90 Gold
I am in a big building, 17 floors.
THE DISPATCHER:
are.
Fire Department 408.
Just stay where you
45 1 2
THE CALLER:
3
THE DISPATCHER:
4
THE CALLER:
Stay where I am? Yeah.
Okay.
Thank you.
5 6 7 8 9
THE DISPATCHER:
Fire Department,
408. THE CALLER:
10
Security Services.
11
for you.
Hi.
This is Tim with ADT
Got another fire alarm
12
THE DISPATCHER:
13
THE CALLER:
14
THE DISPATCHER:
What's the address?
75 Maiden Lane. All right.
That's in
15
the area in the area of the World Trade
16
Center..
17
THE CALLER:
18
THE DISPATCHER:
19
THE CALLER:
Is it? Yeah.
Thanks.
20 21 22
THE DISPATCHER:
23
THE CALLER:
Fire Department.
Good morning, this is
24
Arlene with ADT Security Services calling
25
with an update.
46 1 2
THE DISPATCHER:
3
THE CALLER:
4
THE DISPATCHER:
5
THE CALLER:
6 7
Okay.
22 Park Place. We're there already.
Okay, they (inaudible.)
And said there's smoke in the building. THE DISPATCHER:
Yeah, it's from — we
8
had a major explosion at the World Trade
9
Center right across the street.
10
THE CALLER:
11
THE DISPATCHER:
408.
THE DISPATCHER:
Fire Department 408.
Okay.
Your name?
12 13 14 15
Where's the fire?
16
THE CALLER:
It's no fire.
17
smoke, and it's really bad.
18
THE DISPATCHER:
19
What is your
address?
20
THE CALLER:
21
THE DISPATCHER:
22
It's
34 William Street. What streets are on
the corner?
23
THE CALLER:
24
THE DISPATCHER:
25
right by the Trade Center?
Maiden Lane. All right, you're
47 1 2
THE CALLER:
Yeah.
Something happened
3
and, like, we can't even see out the window,
4
and the smoke is in the building.
5
the fire, it's the smoke.
6 7
THE DISPATCHER:
Okay.
It's not
Just sit
tight.
8
THE CALLER:
9
THE DISPATCHER:
10
Okay.
THE CALLER:
All right.
Will someone —
11 12 13 14
THE DISPATCHER: 408.
15
THE OPERATOR:
16
41.
17
alarm in Manhattan.
18 19
408, this is Operator
We have a commercial assigned fire
THE DISPATCHER:
What is the box
number?
20
THE CALLER:
21
THE DISPATCHER:
22
THE CALLER:
23
Fire Department,
The box number is 3-0087. What's the address?
Address is 116 Nassau
Street, Manhattan.
24
THE DISPATCHER:
25
THE CALLER:
Okay.
We have another one. We
48 1 2
tried to get through to you, and they
3
weren't able to get —
4
THE DISPATCHER:
take another one? No.
It's just that
5
we got this thing at the World Trade
6
Center.
7 8 9
It's right there.
THE CALLER: that.
Okay.
I know that.
Another alarm.
THE DISPATCHER:
Okay.
10
THE CALLER:
11
got the Fire Department.
12
Box 287.
Where is it?
What is your alarm?
13
THE DISPATCHER:
14
THE CALLER:
15
Greenwich Street.
16
I know
I
This one here is
I • Okay.
Greenwich Street.
THE DISPATCHER:
All right.
110
That's
17
the World Trade Center.
18
THE CALLER:
19
THE DISPATCHER:
All right.
22
THE DISPATCHER:
Fire Department, 408.
23
THE CALLER:
Yes.
20 21
Hello, I have some
24
friends in the building near the World Trade
25
Center.
49 1 2
THE DISPATCHER:
3
THE CALLER:
4
THE DISPATCHER:
5
THE WITNESS:
6
THE OPERATOR: building.
They're in another
They are at 65 Broadway.
THE DISPATCHER:
Just tell them to
sit
tight.
13 14
Just tell them to sit
tight.
11 12
Okay.
They don't know what
THE DISPATCHER:
9 10
It's 65 Broadway.
they have to do.
7 8
Yeah.
THE CALLER:
You want the phone
number?
15
THE DISPATCHER:
No.
THE DISPATCHER:
Fire Department,
16 17 18
19 20 21 22 23
408. THE CALLER:
Yeah, this is ADT.
I got
a manual. THE DISPATCHER:
What is the box
number?
24
THE CALLER:
Box 35.
25
THE DISPATCHER:
What's the address?
50 1
2
THE CALLER:
It's 21 West Street.
3
THE DISPATCHER:
Okay.
4
the World Trade Center.
5
THE CALLER:
It's right by
Okay.
6 7
8 9
THE DISPATCHER: 408.
10
THE CALLER:
11
THE DISPATCHER:
12
Fire Department,
Hello? Yes.
Fire Department. I Yes, I have a —
13
THE CALLER:
14
spoke to my wife.
15
of a building, her and —
16 17 18
This is the
I just
My wife is trapped inside
THE DISPATCHER:
What building is she
trapped in? THE CALLER:
90 William Street.
She
19
said there is fire and smoke in there, and
20
there is no way for them to get out of the
21
building.
22 23 24 25
THE DISPATCHER: tight.
Tell her to sit
We will be there as soon as we can.
THE CALLER: phone number.
Okay.
She has a cell
She said she can't call out,
51 1 2
but I can call on her phone.
3
THE DISPATCHER:
4
tell her just to sit tight.
5
THE CALLER:
Yeah, call her and
Should I give you her
number, as well? THE DISPATCHER: right. 9
No, that's all
Just tell her to sit where she is. THE CALLER:
Okay, then.
10 11 12 13
THE DISPATCHER: 408.
14 15
Fire Department,
THE CALLER:
Yes, sir.
This is the
chief engineer, 11 West 42nd Street.
16
THE DISPATCHER:
17
THE CALLER:
Yeah.
Manhattan.
We have a
18
very strong gas smell on the 42nd Street
19
side.
I think it's coming from the street.
20
THE DISPATCHER:
21
THE CALLER:
22
THE DISPATCHER:
23
THE CALLER:
24
THE DISPATCHER:
25
11 West 42nd?
Right. Off of Sixth Avenue?
Between 5th and 6th. All right.
your phone number there, sir?
What's
52 1 2
THE CALLER:
3
THE DISPATCHER:
4
Okay, it's 212-354-6087. All right.
We're on
the way.
5
THE CALLER:
Thank you.
6 7 8 9
THE DISPATCHER: 408.
10 11
Fire Department,
THE CALLER:
Good morning.
I was
wondering if they have need of volunteers?
12
THE DISPATCHER:
Just stay where you • Just call the Red Cross, I
13
are.
14
okay?
15
All right.
THE CALLER:
Thank you.
16 17 18 19
THE DISPATCHER:
Fire Department,
408.
20
THE CALLER:
21
THE DISPATCHER:
22
THE CALLER:
23
THE DISPATCHER:
(Inaudible. Yeah.
161 Lexington Avenue. All right.
24
just one second.
25
hang on just one second.
Okay.
Hang on
All right, just -All right, what's
53 1 2
the box number?
3
phone number?
4
address?
What is it? All right.
(Inaudible)
What's the
5
THE CALLER:
Inaudible).
6
THE DISPATCHER:
We're on the way.
THE DISPATCHER:
Fire Department,
7 8 9 10 11 12
408. THE CALLER:
I'm sorry.
I called the
wrong number.
13 14 15
THE DISPATCHER:
16
THE CALLER:
17 18 19
This (inaudible) alarm
company calling for a commercial. THE DISPATCHER:
THE CALLER:
21
THE DISPATCHER:
22
THE CALLER:
23
THE DISPATCHER:
25
All right.
What's
the box number?
20
24
Fire Department, 408.
Box number is 47. What's the address?
68 Trinity Place. It's right by the
World Trade Center. THE CALLER:
Okay, and hold on a
54 1
2
second.
3
have you got?
4 5
THE CALLER:
Just give me
Okay.
THE DISPATCHER:
It's 60 Broad
All right.
That's
right down there. THE CALLER: that.
Okay.
I won't give you
60 Broad Street, 120 (inaudible.) St,
12 13
I also got —
Street.
10 11
What
addresses.
8 9
I'm sorry.
THE DISPATCHER:
6 7
John, you got another one?
THE DISPATCHER: there.
Okay. I .
That's right
All right.
14 15
16 17
THE DISPATCHER: 408.
18 19
THE CALLER:
Good morning, this is
Estelle, ADP Security Services.
20
THE DISPATCHER:
21
THE CALLER:
22
Fire Department,
Yeah.
I have a fire alarm in
Manhattan.
23
THE DISPATCHER:
24
THE CALLER:
25
THE DISPATCHER:
What is the address?
75 Maiden Lane. Okay.
We'll take
55 1 2
care of it.
3 4 5
THE DISPATCHER:
6
THE CALLER:
7
need volunteers.
8 9 10
I don't know if you
I'm a New York State EMT. Just stay with your
Stay with your local Fire Department or
EMS and just stay there.
11 12
Hi.
THE DISPATCHER: local.
Fire Department 408.
THE CALLER: office.
I don't have
I'm in Manhattan, in an —
13
THE DISPATCHER:
14
THE CALLER:
15
THE DISPATCHER:
We'll take care of
19
THE DISPATCHER:
Fire Department 408.
20
THE CALLER:
16
Just sit tight then.
Okay.
it.
17 18
Hi.
I work at 85 Broad,
21
and I was just wondering, is there a number or
22
something that I can call to find out exactly
23
not what's going on, but how, you know, the
24
procedure on what you should do?
25
THE DISPATCHER:
—
Just stay where you
56 1 2
are.
3
THE CALLER:
4
THE DISPATCHER:
5
THE CALLER:
6
THE DISPATCHER:
7
THE CALLER:
Stay where we are? Yeah.
Okay.
Thank you.
All right.
Bye.
8 9 10 11
THE DISPATCHER:
Fire Department,
408.
12
THE CALLER:
Good morning. I know I This is United Central Station with
13
it's not.
14
residential fire.
15
THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
18
THE CALLER:
19
THE DISPATCHER:
20
THE CALLER:
What's the address?
114 Liberty Street. It's right by there.
It is, Apartment 9. Okay.
All right.
21 22 23 24 25
THE DISPATCHER:
Fire Department,
408. THE CALLER:
This is John Moore, the
57 1
2
general manager of the Marriott Hotel at the
3
World Trade Center.
4
THE DISPATCHER:
5
THE CALLER:
6
I'm in radio contact with
one of my employees inside the hotel.
7 .
THE DISPATCHER:
8
THE CALLER:
9 10
Right.
Uh-huh.
He says that he is
trapped with several firemen who are badly injured.
11
THE DISPATCHER:
12
THE CALLER:
Okay, where?
In the bell area, which
13
is right in the front lobby, right in the front
14
area of the bell plaza.
15
THE DISPATCHER:
16
THE CALLER:
17
THE DISPATCHER:
18
THE CALLER:
19
injured.
20
get out.
He's not.
Marriott.
They are trapped and can't
THE DISPATCHER:
22
THE OPERATOR:
24 25
Okay.
He said the firemen are
21
23
Bell area, the —
Okay, no problem. Is that the bell area
of the Marriott or — Message 1 concludes at 1000 hours, 17 minutes and 50 seconds.
Please stand by for
58 1
2
Message 2, a phone alarm received on Channel 3
3
the.
4
and 11 seconds.
Message commences at 1000 hours, 23 minutes
5 6 7 8
THE DISPATCHER: 408.
9
THE CALLER:
On the desk.
10
THE DISPATCHER:
11
THE CALLER:
12
Fire Department,
On the —
Yeah.
We are a group of
13
people that just survived the World Trade, and we I are in 160 Broadway in the basement, and we need
14
oxygen down here.
15 16
THE DISPATCHER: the basement?
17
THE CALLER:
18
THE DISPATCHER:
19
basement.
20 21
Can you get out of
We should get out of it?
Get out on the street. THE OPERATOR:
trapped, FD.
22
Get out of the
They said they are
I called EMS, all right.
THE CALLER:
Get out where?
23
no way. Outside is all black.
24
anything.
25
THE DISPATCHER:
There is
You can't see
All right.
59 1 2
THE CALLER:
We can't see anything.
3
There's no —
4
here.
5
building, and two or three other people did.
6
There's about 15 of us down here, and I inhaled
7
like for five minutes of that dust outside.
8
managed to survive it, and we need help.
9
we don't know how to get out of
I was on the street.
THE DISPATCHER:
10
help over there.
11
right?
12
I came into the
We'll get you some
You are off of Liberty Street,
THE CALLER:
Off of Liberty, but I
13
don't know if you can find the address.
14
black.
15 16
THE DISPATCHER: it.
I
It's all
Don't worry about
We'll get to you as soon as we can.
17
THE CALLER:
18
Message 2 concludes at 1000 hours, 24
19 20
Okay, please.
minutes and two seconds. Please go to the next tape for
21
continuation of the channel by channel search of
22
all the phone alarms.
23 24 25
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