VI tool EMS Tape 2
EMS TAPE 2
WORLD TRADE CENTER 911 EMS TELEPHONE CALLS September 11, 2001
Transcribed by Laurie A. Collins
EMS Tape 2 RECORDER:
2
The following portion of
tape begins at 0918 hours, 14 seconds, taken from position 10, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. OPERATOR: CRO:
1128.
What borough?
OPERATOR: okay.
Manhattan.
Okay.
We're going to —
The booth is Nora 95
Broadway/Nassau. CRO:
95.
OPERATOR: CRO: Go ahead.
Now, you know what's —
Do you have Broadway and Nassau?
What they have? OPERATOR:
We've got a female bleeding.
She's in front of the booth. CRO:
Geez.
In front of the booth?
OPERATOR:
Yeah, she's in front of the
booth, and she's bleeding. CRO:
Assign an CN number?
OPERATOR: CRO:
The CN number is 102861.
And this is possibly you think
from the Trade Center? OPERATOR:
It's debris probably coming
EMS Tape 2
from everywhere.
3
This is Broadway/Nassau.
That's not too far.
As a matter of fact, that's
across the street. CRO:
Center across the street.
OPERATOR:
Now, that's not in the job.
I'm just going by what I know. Broadway/Nassau.
It says Nora 95
That's how we got it.
it from our stations department.
We got
The female
aided is in front of the booth. CRO: I've got it.
Okay. Okay.
Wait a minute.
OPERATOR: CRO: is 788, 788.
What's the CN number?
The CN number is 102861.
Okay.
My job number on this one
You can cross-reference
it in case
they cross-reference it with the job number of the Trade Center.
Trade Center number of the job
is 727. OPERATOR: CRO:
Yeah.
OPERATOR: CRO:
That's the Trade Center job.
Right.
OPERATOR: CRO:
727?
Okay.
Okay, AC?
OPERATOR:
Okay.
EMS Tape 2
CRO:
Thanks a lot.
OPERATOR: CRO:
4
All right.
Thank you.
Bye-bye.
RECORDER:
The preceding portion of
tape concludes at 0919 hours, 44 seconds. The following portion of tape begins at 1002 hours, 16 seconds, taken from position 10, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September 11, 2001. CRO:
8600.
OPERATOR: into Manhattan. CRO:
8600, this is 2146, going
The caller is on the line. Caller, this is EMS.
Is the
patient breathing? CALLER: CRO:
Is she conscious?
CALLER: CRO:
Yeah.
How old is she, more or less?
CALLER: CRO:
Yes, she is.
She's in her forties.
In her forties?
address there? CALLER: CRO:
250 Hudson.
250 Hudson?
CALLER:
Uh-huh.
What's your
EMS Tape 2
CRO: location.
Okay.
Hold on.
5
We'll verify the
I have it as 250 Hudson near Spring
Street; is that correct? CALLER: CRO:
Yes, ma'am.
And what's wrong with her?
CALLER:
She —
the building fell, and
she just can't breathe. CRO:
She's having difficulty
breathing? CALLER: CRO:
Yeah.
Okay.
She's not asthma or
anything; it's just excited; right? CALLER: CRO:
Yeah.
Anxiety; right.
CALLER: CRO:
Yeah.
I want you to take a deep breath
at the location.
I want you to calm down.
ambulance will be there as soon as possible.
An Are
you near that building? CALLER: Yes. CRO:
How far
CALLER:
are
you?
I'm about three, four blocks
away. CRO:
You're at a safe distance right
EMS Tape 2 now.
6
You are safe; correct? CALLER: GRO:
There's no fire in the building.
CALLER: CRO:
Yeah.
No.
There's nothing —
you to take a breather.
okay.
I want
Everyone is there.
Everybody is on their way there.
They're there.
Everybody's helping there. CALLER: CRO:
Yeah, okay.
Okay?
Have her calm down.
The
only thing I can tell you to do is because of the accident and what's happening, you're going to have to take some first aid instructions.
Make
sure you don't give her anything to eat or drink. Relax.
Tell her to loosen any tight clothing.
Put on something like music, anything to calm anybody down.
An ambulance will be there as soon
as possible. CALLER: CRO:
Okay.
250 Hudson Street with Spring
Street on the cross. CALLER: OPERATOR: CALLER:
Is there a floor?
Huh? llth floor. llth floor.
EMS Tape 2 CRO:
7
What's your last name?
CALLER: OPERATOR:
Velez, V-E-L-E-Z. RO, I need a job number,
please. CRO:
My job number is 969.
I need
your job number too, AC. OPERATOR: CRO:
You're not entering jobs?
OPERATOR: CRO:
We're not entering jobs.
No.
Let me get a call back.
OPERATOR:
The call back there is I
(212) — CRO:
Go ahead.
OPERATOR:
— 741-0317.
And your job number, I'm sorry? CRO:
My job number is 969.
CRO (to caller: OPERATOR: CRO:
—
Ma'am
—
969. everybody is on their way.
We're all working hard to try to get this on; okay? CALLER: CRO:
Thank you so much.
Calm down; okay?
OPERATOR:
Ms. Velez, they'll be there.
EMS Tape 2 CALLER: CRO:
8
Thank you.
Bye-bye.
AC — OPERATOR: CRO:
Yes.
You've got my job number?
OPERATOR: CRO:
Okay.
AC?
OPERATOR: CRO:
969, yes.
Okay.
OPERATOR: CRO:
969.
Yeah.
.
No number at all; right?
No
temporary number, nothing? OPERATOR:
No job number right now.
We're not entering any jobs. CRO:
Okay.
Thanks, AC.
OPERATOR:
Okay.
Bye-bye.
RECORDER:
The preceding portion of
tape concludes at 1004 hours, 24 seconds. The following portion of tape begins at 0907 hours, 57 seconds, taken from position 12, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:
EMS 8652.
OPERATOR:
8652.
I'm 20 -- 8652, I'm
EMS Tape 2 2035.
9
We're going to Manhattan, World Trade. CALLER:
Yes, listen, I'm looking for
the EMS Transit. CRO:
Okay.
What else do you have for
me? CALLER: CRO:
Hello?
Okay.
CALLER:
Yes.
Yes, okay.
Basically what
happened is we were standing on the sixth floor of Pratt Institute in the — CALLER (to second person):
Is this the
main building? MALE SPEAKER: CALLER: Institute.
Yes.
The main building of Pratt
And we were watching smoke billow out
of the first one with the very high antenna on it of the twin hours. CRO:
Right.
CALLER:
And as we were standing there,
this very large black plane —
it looked like a
military plane -- came down and either hit into it or bombed it. have crashed.
But if it hit into it, it would
I think-it got bombed.
watched the Trade Center blow up.
And we
It's not
EMS Tape 2
10
blowing apart but -CRO: just happen?
Okay.
Right, ma'am, did this
Because you know this call is
already in; right? CALLER:
Okay, yeah.
We just watched
it happened. CRO: seconds ago?
You just watched it a couple Another plane hit the building?
CALLER: minutes passed.
No, no, no.
About five
We called 911.
We didn't know
how many people were calling in. CRO: Okay?
Ma'am, we have a lot of calls in.
All right. CALLER:
Thank you for calling. All right.
RECORDER:
Bye-bye.
The preceding portion of
tape concludes at 0909 hours, 09 seconds. The following portion of tape begins at 0909 hours, 10 seconds, taken from position 12, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:
EMS, 8652.
OPERATOR: at the World Trade. CRO:
8652, we've got another one It's an additional building.
I don't know why these people
EMS Tape 2
11
keep calling. OPERATOR: CRO:
This is a new one, though.
A new one?
OPERATOR:
Yeah.
This is a different
one, and it's confirmed. CRO:
Okay, okay.
All right.
Enter
(inaudible). OPERATOR: CRO:
All right.
One second.
Another plane now?
OPERATOR:
Another plane.
This is a
whole new thing now. CRO:
Okay.
All right.
What is going
on?
OPERATOR:
They're saying it might be a
terrorist attack. CRO:
Okay.
OPERATOR:
It would have to be because
what are the odds of two planes crashing into the same building; okay? CRO:
That is just
Ironic.
—
Let me see.
Now our
system is down. OPERATOR: CRO:
Your system is down?
Oh, my goodness.
OPERATOR:
Okay.
Okay.
I'm just
12
EMS Tape 2
going —
it's still One World Trade Center;
right? CRO:
Yeah.
OPERATOR: CRO:
I'm just going to put it in.
All right.
OPERATOR:
One World Trade Center.
Okay. CRO:
I need more than one slip.
OPERATOR: It's got to be — CRO:
Okay.
I can't believe this.
it's got to be hell.
This call from the 22nd floor,
I'm just going to put that back in.
Or is it a
different location? OPERATOR:
He didn't give the exact
location. CRO:
He didn't?
OPERATOR: the building.
He said it's on the side of
The plane blew up on the side of
the building and it blew the building up.
Do you
want the ANI-ALI information? CRO:
Yeah.
OPERATOR:
I'll have to spell his name.
Are you ready? CRO:
Oh, yeah, go ahead.
EMS Tape 2 OPERATOR:
13
The last name isj
Yeah, I'm back up. CRO:
All right.
into building, blowing up. Blowing up.
Second plane crashed This is -- oh, man.
Okay.
OPERATOR: CRO:
Okay.
OPERATOR: CRO:
Okay?
Thank you.
Thank you. I- '
'
OPERATOR:
Bye-bye.
RECORDER:
The preceding portion of
tape concludes at 0911 hours, 38 seconds. The following portion of tape begins at 0913 hours, 31 seconds, taken from position 12, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:
EMS 8652.
OPERATOR:
8652, this is 1339 in the
borough of Manhattan. CRO:
Okay.
OPERATOR: CRO:
Caller is on the line.
Caller Manhattan, hi.
EMS Tape 2 CALLER: CRO:
Yes.
Yes, he is.
Still awake?
CALLER: CRO:
He's about 33 to -- 33 or 34.
Yes.
What happened?
CALLER: the world —
And how old is he?
34?
CALLER: CRO:
Yes.
Okay.
CALLER: CRO:
$v
Is the patient still breathing?
CALLER: CRO:
IX
He was —
we are down here by
World Trade Center and stuff, and
everybody was running because a plane just crashed into the building.
And he was having a
slight asthma attack. CRO:
Asthma attack.
CALLER: CRO:
Yes.
Okay.
Are you with him right
now? CALLER:
I'm in a different location
right now because I had to use the phone. CRO:
All right.
keep him sitting up.
When you get to him,
Loosen up his clothing
around his neck and chest and waist area.
EMS Tape 2 Okay.
15
Let me just verify the address.
Hold on one moment. CALLER:
Okay.
CRO (to operator): OPERATOR: CRO:
Are you still down?
No, we've got a backup.
Hold on.
Is it 230 East 49th
Street? OPERATOR:
No.
CRO:
Okay.
No?
OPERATOR:
Do you want me to read it to
you? CRO:
1 ' . • I don't see it. Maybe you're
down. OPERATOR: CALLER: CRO: moment.
333 Rector Place? Yes.
333 Rector Place.
Hold on one
333 Rector — CALLER:
They're going to do it anyway
because the FBI, everybody's coming down. CRO:
Okay.
He's in front of or
inside? CALLER: CRO:
He's inside in the lobby.
In the lobby.
CALLER:
Yeah.
Okay.
EMS Tape 2 CRO:
16
We'll be there shortly, sir;
okay? CALLER: CRO:
All right.
CALLER: CRO:
Okay, thanks.
Okay.
Bye.
You should see how many people is
outside here. RECORDER:
The preceding portion of
tape concludes at 0914 hours, 58 seconds. The following portion of tape begins at 0907 hours, 17 seconds, taken from position 13, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001 CRO:
EMS 8709.
CALLER:
Okay, 8709, we need numerous
EMS personnel at World Trade Center. second explosion.
We've got a
We need numerous EMS personnel
to respond. CRO:
Okay.
Hold on, sir.
Hold on,
miss. CALLER:
Warren and Broadway, a woman's
bleeding from the head. OPERATOR:
EMS, what's your number?
EMS, what's your number, please?
EMS Tape 2 CRO:
8709.
OPERATOR:
CRO:
8709?
Yes.
OPERATOR:
We have a woman —
OPERATOR (to caller) CALLER: Street.
17
where at?
We need one at Chambers
We need one at Warren and Broadway. CRO:
Okay.
OPERATOR: CRO:
Just one —
Warren and Broadway?
Okay.
This is One World Trade
Center; right? OPERATOR: CALLER:
Warren and Broadway; right? Yes.
OPERATOR: CALLER:
And the other one at where? Barclay Street.
OPERATOR: CALLER: CRO:
Barclay Street? Yes.
Okay.
I don't know who I'm
talking to. CALLER:
(Inaudible) transit.
talking to transit 1622. CRO:
162?
CALLER: CRO:
1632, 1632.
It's Manhattan?
You're
18
EMS Tape 2 CALLER: CRO:
Yes.
Okay.
OPERATOR:
Okay, one at Warren Street
and Broadway, one at Barclay.
What are the cross
streets? CRO:
Warren and Broadway?
OPERATOR:
EMS at Barclay Street.
What's your exact -CRO:
I'm getting confused here.
I'm
hearing too many locations. OPERATOR: locations.
Two locations, two
I need one at Warren and Broadway.
That's one.
The other one is Barclay, but we're
trying to ascertain the cross street. CRO: in Manhattan.
Okay. Okay.
Okay.
Warren and Broadway
There's also a West
Broadway, so this is regular Broadway; right? OPERATOR: ascertain.
No, we're just trying to
This is Barclay at this time.
all in that area, all in the same area.
It's We need
all the person -- we need all the personnel over there.
We've got two planes crashed into the
World Trade Center. terrorist act.
We're dealing with a
So please send all your necessary
EMS Tape 2
19
personnel there, please. CRO:
Right, okay.
working on that; okay? right?
Our dispatchers are
I'm just the CRO; all
You need numerous personnel.
Are you
injured yourself? CALLER: CRO:
No.
I'm just excited.
Oh, okay.
Try to calm down;
okay? CALLER: CRO:
Okay.
You need numerous EMS.
You have
multiple — CALLER:
Yes.
OPERATOR (to second person): knows.
She
I got it. OPERATOR:
quick wire.
Run to —
where?
Tell them to stop —
Run to the
to make all
trains bypass the World Trade. CRO:
Okay.
We have people —
we have
a lot of people injured with trauma. SECOND PERSON: CRO:
Please help us.
Hello?
OPERATOR:
Tell them all trains bypass
the World Trade. CRO:
Hello?
Hello?
EMS Tape 2 CALLER: CRO:
20
Yes, hi.
Okay.
We have trauma going on in
this area; right? OPERATOR:
Yes, a lot.
Two planes
crashed into the World Trade Center. CRO:
We know there's two —
we know
there was the first one. OPERATOR: CRO:
There's two, a second one.
All right.
happened, right.
A second one just
So now there's a lot of people.
Okay. OPERATOR:
So just send as many
ambulances. CRO: okay?
Miss, they're working on it;
It's an MCI.
What I'm just trying to
figure out is I'm coming up with a lot of different things going on here, and I'm just trying to make sure I've got the right address. OPERATOR: hurt.
There are a lot of people
A lot of people are hurt.
Okay? . Just
send them in the area. CRO:
Okay.
OPERATOR: everywhere.
There are people hurt
EMS Tape 2
CRO:
Right.
OPERATOR: CRO:
All right.
Okay.
Okay.
Bye-bye.
Thank you.
CALLER: CRO:
21
You're welcome.
Bye-bye.
RECORDER:
The preceding portion of
tape concludes at 0910 hours, 20 seconds. The following portion of tape begins at 0911 hours, 11 seconds, taken from position 13, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. I. ' ' CRO: EMS 8709. OPERATOR: CRO:
8709?
Uh-huh.
OPERATOR:
2235.
Caller on the line
from Manhattan, World Trade Center. CRO:
Okay.
CALLER:
I'm on the 106th floor.
I
need some direction on how to maintain a hundred people in a room. CRO:
Okay.
Hold on, sir.
Hold on,
sir. CRO (to lieutenant):
Lieutenant, I've
got a guy on the 106th floor and he wants to know
22
EMS Tape 2 how to deal with a hundred people. directions.
He wants some
I don't know.
MALE SPEAKER:
Apparently a plane hit
like 20 stories below you guys. CALLER:
A plane hit 20 stories below
us. CRO:
Hello?
CALLER: CRO:
Yes.
You figure you've got a hundred
people where? CALLER: a hundred people.
I'm on the 106th floor. We're in a room.
About
We're
wondering if we should open a window or not.
The
smoke is filling up this room pretty quickly. CRO:
106th floor.
You guys trapped in
there? CALLER:
Yeah, we're trapped.
We can't
get to the stairwell, obviously the elevators. CRO:
You can't get to the stairway.
You can't get to the elevators. CALLER:
Yeah.
We have a couple of
people that work in the building, but we have no direction.
We don't know what to do.
break the windows?
Should we
23
EMS Tape 2 CRO:
Is there a fire going on?
CALLER:
We see smoke outside the
windows we're in — CRO:
You see smoke.
CALLER: CRO: are?
—
but not a lot of smoke.
But there's no fire in where you
Then it should be all right to open the
window. CALLER:
Yeah, okay.
CALLER (to others at scene):
We have
some directions (inaudible).
We need to open — I we need to get one of these windows open. Let's open it at the top. CRO:
Sir, do you have 100 people or
120 people? CALLER: CRO:
There's 100 people.
100 people.
CALLER:
I don't know how many.
100,
120 something. CRO:
Okay.
CALLER: CRO:
Okay.
Who am I on the phone with?
This is 911, hon, 911.
This is
emergency, this is Fire Department. CALLER:
There is some discrepancy here
EMS Tape 2
24
about whether or not we should open a window. CRO:
Okay.
If there's no fire that
you can see — CALLER:
We can't see any flames.
We
can't see any flames. CRO:
Okay.
Is anybody coughing in
there or anything? CALLER: smoke.
Oh, yeah.
There's a load of
We're all (inaudible), and there's a lot
of smoke. CRO:
You should be able to open a
window as long as there's no fire going on, because if you have a fire going on and you open a window, you would be feeding the fire. CALLER:
Going on where?
Inside or
outside? CRO: don't —
As far as we know, the fire — we
we haven't had any reports of any fires.
But it's just that there are — CALLER: fires?
There's no reports of any
So what's with all the smoke? CRO:
You don't understand?
know what's going on, what happened? what you're telling me, sir?
You don't Is that
You don't know what
EMS Tape 2
25
has happened; right? CALLER:
I know that a plane hit the
building. CRO:
Okay.
CALLER:
We're on the 106th floor, a
hundred people in a room. CRO:
Okay.
A plane hit the building,
and there has been another plane that hit the building.
I don't know if it's the same
building. CALLER:
I don't care about that, .just
tell us what we need to do to breathe. CRO: the window.
Okay.
Right at this point open
If you see a window to open, open
the window. CALLER: that?
Okay.
Now, are you sure about
Sure to open the window? CRO:
You know, I'm not there.
only go by what you're telling me. should open a window if —
I can
You only
if there's more smoke
outside than there is inside, if you open the window, it's going to bring all the smoke outside in.
If there's a fire going on anywhere and you
open the window, it's going to make the fire
EMS Tape 2
26
ignite more. CALLER:
I think I'm losing you.
Can
you hear me? CRO:
Yeah, I can hear you.
I can hear
you. OPERATOR: CALLER:
RO, I'm disconnecting; I have a bad connection.
okay? Can
you tell me anything about where the Fire Department is? CRO: have numerous — over.
I mean, are they — We are the Fire Department.
We
we have numerous people all
I mean, the Fire Department— CALLER: CRO:
(Inaudible.)
The Fire Department, EMS, is
crawling all over the place.
They're trying to
help everybody as much as they can. you hold on for a minute, sir?
Okay?
Can
I just want to
talk to the person in charge of the dispatchers. Hold on. CRO (to lieutenant):
Lieutenant,
lieutenant — CALLER (to second person):
CRO:
Heyi
Hello, are you still there, sir?
27
EMS Tape 2 Hello? MALE SPEAKER: CRO:
I think we lost him.
You're the ATB?
MALE SPEAKER: through.
No, I just connected
I connected him through. CRO:
Who am I speaking to?
MALE SPEAKER: [phonetic].
I'm actually his boss.
I have his
cell phone number if you want it. CRO:
Okay.
Well, I can't make any
calls out from this line.
It's just — oh, God, I ' • Okay. I got the
this is really terrible. information.
I'm going to try to see what I can
do. MALE SPEAKER:
They're on the top floor
at Windows on the World, 120 people. CRO: him.
120?
He said 100.
the 106th floor.
Okay. Okay.
That's what I asked
He had 120 people on
Is that the -- is that One
World Trade? MALE SPEAKER: CRO:
Yes.
Is that the first building,
because I don't know -- I know there was a second hit.
Okay.
You know what, can you hold on so I
EMS Tape 2 can keep this line open with you?
28 I'm going to
try to see if they're working on it; okay? CALLER: CRO:
Yep.
Hold on.
(Pause.) CRO: job in; okay?
Okay.
He told me I could put a
So I'm going to —
I'm just going
to dupe the job over to the dispatcher so they can get it; okay? CALLER: CRO:
Okay.
And we'll send somebody.
They're
crawling with all of us down there; okay? CALLER: CRO:
I know.
As long as we let them know and
that they wanted some instructions.
If they get
back in contact with you, just have them call back 911.
We'll try to see what we can do; okay? CALLER: CRO:
Will do.
Okay.
RECORDER:
Thank you. The preceding portion of
tape concludes at 0915 hours, 58 seconds. The following portion of tape begins at 0919 hours, 23 seconds, taken from position 13, dictaphone prolog originally recorded on cassette
EMS Tape 2
29
571, DRM 4, deck 2, on September llth, 2001. CRO:
EMS 8709.
OPERATOR:
8709, I'm 1387.
I have a
location in Manhattan, caller on the line. CRO:
Hello, caller?
CALLER: speaking.
Yes.
This is CEA2 Longo
I'm at where the bomb is. CRO:
Okay.
You're at the World Trade
Center? CALLER:
Yes, ma'am.
I have two
females.
One has severe chest pains at Broome . '• ' and Broadway. CRO:
Hold on, hold on.
Two females.
How old? CALLER: CRO:
She's about in her thirties.
It's one or two?
CALLER:
They have one that has the
severe chest pains. CRO: wait.
• .
Okay.
So one —
one with —
One female with chest pains. CALLER:
Yes.
She's having a hard time
breathing too. CRO: female.
Okay. .And you have another
How old?
EMS Tape 2 CALLER: glass.
30
Another female who was hit by
And her back hurts, and I don't know if
she has any injuries to her back.
And her knee
is all cut up, and she has injuries to her hands from the glass. CRO:
Okay.
CALLER:
What is your location?
I'm on Broadway and Broome,
right across the street from City Hall right in —
I am on —
right near the train station
down on the floor. CRO:
Okay, AC?
OPERATOR: CRO:
Did you route a job?
OPERATOR: CRO:
Yeah.
What did you send it as?
OPERATOR: CRO:
Yeah.
Chest pains.
No, the job, where the location
is. OPERATOR: CRO:
Broome Street and Broadway.
Broadway.
Did you send it?
Because I don't have the job. OPERATOR: CRO:
8709?
Yes.
OPERATOR:
Yeah, I routed it.
EMS Tape 2 CRO:
Oh, God.
31
Hold on a second.
Hold
on a second. CRO (relaying):
Relay?
Did you get a
job for Broome Street, relay? CRO (to operator):
You know what, let
me just put it in manually, and then —
okay.
You said Broome? CALLER: CRO:
Broome Street.
CALLER: CRO:
Broome.
Broadway.
Okay.
Okay.
Broome Street and Broadway. different —
And what's t h e —
Broome Street, I'm looking at
they tell me the different ATOMs.
Oh, God. AC, what ATOM do you have?
Is that 001
D or something, because I'm getting — it's not West Broadway; right? OPERATOR:
No, again, just Broadway,
Broadway and Broome Street. CRO:
So I guess any of these ATOMs, 15
and D, 5 E and 5 F is all the same area or you don't — OPERATOR: CRO:
No, I'm not getting that.
What happens is when I put in
EMS Tape 2
32
just Broome Street and Broadway, it comes up with different ATOMs for the police sectors.
You just
sent me the job? OPERATOR:
Yes.
I've been, but it's —
you got it now? CRO: not —
Yeah.
Wait a minute.
it's not picking it up, though.
second.
I just lost it.
It's Hold on a
Oh, okay, I've got it.
Okay. CALLER: CRO:
Ma'am?
One second, ma'am.
We have
numerous EMS all over the location over there; okay?
So don't worry. CALLER:
What's DOI —
do I just make
them comfortable? CRO:
One second.
I'm going to give
you the information in one second. a minute here.
Just give me
It's not taking this.
Okay, one
minute. CALLER: CRO: the job.
Ma'am, is it possible to --
One second, one second.
I have
It's just that the computer is doing
all kinds of crazy things. things going on here.
We have so many crazy
EMS Tape 2
CALLER:
Okay.
33
I have another woman.
I'm in a building -CALLER (to person at scene):
What's
the address here? CALLER:
253 Broadway.
ambulance here, too again. Okay.
I need an
Hold on.
Hold on.
Ma'am, I have another one that
just took nitroglycerin.
She can't breathe. She
can't —
It's a female, white
another female.
female, like in her forties.
She's having a hard
time, very hard time. CRO:
I ' •. Difficulty breathing; right?
CALLER: CRO:
Difficulty breathing.
CALLER: CRO:
She's still breathing.
Difficult.
And what location is this?
AC, you still online? OPERATOR: CALLER: CRO:
Okay.
What's your number again?
OPERATOR: CALLER: CRO: place.
Yes.
1387. 253 Broome, right (inaudible).
Okay.
It's also Manhattan, same
Broome, Broadway and Broome Street.
Same
34
EMS Tape 2 one.
Okay.
Same one; right?
CALLER: same building.
Broadway and Broome, yeah,
It's right across the street.
This one needs it right away too. CRO:
Ma'am—
I'm listening.
CALLER: CRO:
—
do I lay her down or —
Okay, no, do not lay her down.
She's having chest pains? CALLER: CRO:
She took a nitroglycerin.
Okay.
Let her sit up.
Let her
s it up. CALLER (to second person):
Palpitation
medicine. CALLER (to person at scene): kind, ma'am? can't.
What kind?
What
She can't talk.
She
Should I look in her bag? CRO:
I can't hear you.
CALLER:
Should I look in her bag to
see what medicine? CRO:
She's on medication?
CALLER: CRO:
Yes, for her heart.
She's on nitro?
CALLER:
No, she's —
CALLER (to PT):
Ma'am, can you tell me
EMS Tape 2
35
what medicine? CRO:
Miss, whatever medication it is
that she can't get to, try to do it for her. That's the only thing I can tell you to do from here. CALLER: CRO:
Okay..
Okay?
And everybody who's having
chest pains and difficulty breathing, tell them to sit up and lean forward.
Loosen anything
around their neck and around their chest area; okay?
Just try to keep them calm and monitor
their breathing until there's some help arriving. We have numerous —
we have numerous ambulances.
I don't even know if we can handle all of this. CALLER: CRO: can.
Okay, then.
Just try to do the best that you
If they have medication, let them take it. CALLER:
Okay.
Let me do it right now,
then. CRO:
Okay.
OPERATOR: CRO: get it.
Hello?
Okay.
AC?
Yes.
The last job you gave, I didn't
Is it the same location? OPERATOR:
Yeah, it's all the same
EMS Tape 2
36
locations. CRO:
Okay.
OPERATOR:
Broadway and Brooms. Yeah.
They're all the same.
(Caller changes to male.) CALLER:
Hello?
OPERATOR:
Yes, sir.
MALE SPEAKER:
All right.
Hold on.
(Pause.) CALLER: CRO:
Hello, I'm here.
CALLER: CRO:
Hello?
The officer told you to wait?
Officer?
I don't know who —
CALLER:. It's not the officer?
Who is
this right here? CRO:
This is EMS, 911.
CALLER (to second person): EMS.
This is
She's got someone on the line; right? CALLER:
Okay.
All right.
Someone is
passing out here in the building. CRO:
We already know about that.
know everything that's going on.
We
We have
numerous ambulances going in that area; okay? CALLER: CRO:
Okay.
You know something, are you all
37
EMS Tape 2 right? CALLER: CRO:
Well, yeah.
You're all right.
Do me a favor.
Do you see a lot of ambulances in the area? CALLER: CRO:
Yeah, there are.
Okay.
Tell somebody —
tell one
of the EMT people that she needs some oxygen, that she's having difficulty breathing, because what's going on is I'm sending the job over there but we have numerous ambulances in the area; okay?
Being that you can go get help for this
person, I'm going to ask you to do that; okay? But make sure the person is sitting up, leaning forward; okay? CALLER: CRO:
Thank you.
CALLER: CRO:
Okay. We'll be there.
All right.
Thank you.
CALLER:
Okay.
CRO:. Thank you, AC. OPERATOR:
Okay.
RECORDER:
The preceding portion of
tape concludes at 0927 hours, 08 seconds. The following portion of tape begins at
EMS Tape 2
38
0917 hours, 35 seconds, taken from position 14, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:
EMS, 8685.
OPERATOR:
8685, 1115, going to the
World Trade Center on 105th floor. Go ahead, ma'am — CALLER: CRO:
go ahead, sir?
Hello?
Yes.
CALLER:
We've got lots of people up
here on 105, the north side reception area. can't go down the stairs. everywhere.
We
There's smoke
We've got some heavyweight people.
CRO:
105th floor?
CALLER: CRO:
Tower Two, north side.
Tower Two?
Tower Two, north
side? CALLER: CRO:
Right.
No one can get out of the
building? CALLER:
We can't get out.
We can't
really -- we went down the staircase. Somebody said the stairwell was collapsed. the other —
We can't find
there's too much smoke.
We can't
EMS Tape 2
39
even find the exits. CRO (to lieutenant): CALLER: CRO:
Lieutenant?
Hello?
Hold one second.
CALLER (to people at scene):
How many
people we got? CRO:
How many people?
SECOND PERSON (at scene):
We've got
about 60? CALLER: CRO:
60 people.
Oh, wow.
CRO (to lieutenant): lieutenant.
I ' Lieutenant,
60 people.
CALLER: there's smoke.
60, 70.
I can't see.
Lady,
We've got to get on the floor.
We can't breathe. CRO:
All right.
Try to stay calm; okay? CALLER: CRO:
Hold one second, sir.
I know .--
People want to break a window.
No, do not do that.
CALLER (to people at scene):
Don't
break a window. CRO:
No.
Everybody —
listen --
CALLER (to people at scene):
Don't
EMS Tape 2
40
break a window, they said. CRO:
Everybody -- listen to me.
Is
there any towels in the area? CALLER: CRO:
What?
Is there any towels in the area?
CALLER: CRO: towels.
Towels, towels?
Okay.
Listen.
Listen.
Yeah.
Everybody wet the
Lie on the floor.
Everybody
wet the towels; put it over your head.
Lie on
the floor; okay? CALLER: CRO:
Right.
You're going to have to do that.
Stay with me; okay?
Hold one second.
Hold one
second. CALLER (to people at scene):
Lay on
the floor, wet towels on your faces. CRO:
Oh, my God.
OPERATOR:
Okay, okay.
CALLER (to people at scene):
Lay on
the floor, wet towels on your faces. CALLER: CRO:
Hey, lady, we can't breathe.
Oh, my God.
You can't breathe at
all? CALLER:
We really can't breathe.
EMS Tape 2
CRO:
Okay.
41
Listen, when you —
listen, please do not break the window. break the window
—
CALLER: CRO:
When you
We didn't break it.
Don't break the window because
there's so much smoke outside.
If you break a
window, you guys won't be able to breathe; okay? Okay?
So if there are any other doorways that
you can open where you don't see the smoke. CALLER: here.
It's high. CRO:
Okay.
CALLER: CRO:
CRO:
This is the tower.
Okay.
CALLER:
down.
Lady, there's no windows up
Lady,
Okay.
Listen, calm yourself
We'll bring everybody outside; okay? CALLER: CRO:
out there.
(Inaudible.)
Listen.
We've got the firemen
Their outing the fire. CALLER:
Get them up here with some
air. CRO: there, sir.
We are.
We're trying to get up
Like you said, the stairs are
EMS Tape 2 collapsed; okay?
42
Everybody wet the towers and
lie on the floor; okay?
Put the wet towels over
your head and lie down; okay? to breathe.
I know it's hard
I know it is.
CALLER: CRO:
Yes.
CALLER:
CRO: I understand.
Are you taping this?
My phone number is
I understand, sir. There was two —
I understand.
okay, one second,
sir.
CRO (to operator): OPERATOR: CRO:
AC?
Uh-huh.
Did you route?
Did you route the
job? OPERATOR:
I've been routing it.
I've
been routing it. CRO:
Okay.
ANNOUNCEMENT (on PA in background) : We aware of it down here.
The condition seems to
have subsided. CALLER:
They say the situation
EMS Tape 2 subsided but not up here.
43
They are making an
announcement like everything's fine. CRO:
Okay, listen.
If you guys panic
—
CALLER: CRO:
How are you supposed to know?
Okay, listen, listen, listen to
me, listen to me; okay? to panic.
Just calm down^
Listen, don't —
try not
You can save your air supply by doing
that; okay? CALLER: CRO:
I'm trying.
All right.
Try not to panic.
I
understand what —
do you have a towel, sir? Did
you have a towel?
Did you have a towel?
CALLER: CRO:
Okay.
CALLER: CRO:
Yes. Calm yourself down.
It's not helping.
I know it's not.
I know it's
not.
OPERATOR:
They said the stairwell
collapsed and everything. CRO:
The stairwell collapsed.
CALLER:
I don't know about the other
side but, man, there's even more smoke coming in —
(inaudible).
EMS Tape 2 CRO: minute; okay?
Okay, okay.
Okay.
Give me a
Hold on one second, sir.
CALLER: CRO:
44
I don't have —
Don't hang up.
CALLER:
Don't hang up.
We don't have a minute to give
you a minute. CALLER (to people at scene):
I'm on
with EMS. CRO:
That's your phone number.
CALLER (to people at scene):
I'm on
the line. MALE SPEAKER (in background at scene): Tell them to CALLER: CRO:
I hope you here that.
Yeah, we did.
MALE SPEAKER (at scene):
CRO:
Hello?
CALLER: CRO:
Hello, sir?
Hello.
We have all that in our system.
Everybody is downstairs already.
It's just a
matter of getting up there and getting you out. CALLER: us.
The fire is right underneath
Where are you going?
45
EMS Tape 2 CRO:
The fire is underneath you?
CALLER:
Yeah.
I'm going to try — I'm
going to try another exit. CRO: Listen to me.
I've got to go.
Okay, listen.
Listen to me.
Listen, the fire —
if the fire is
underneath you, somebody needs to look and see if the fire is on to see if it's upstairs. CALLER:
We'll see if there's another
staircase. CRO:
Find another staircase and see if
you can make it upstairs. CALLER: CRO:
Okay.
OPERATOR: CRO:
Oh, God.
OPERATOR: CRO:
He hung up. All right.
104th floor.
Ain't this terrible?
OPERATOR:
Oh, my God.
Okay, I've got everything,
RO. CRO:
All right.
OPERATOR:
Thank you.
RECORDER:
The preceding portion of
tape concludes at 0922 hours, 28 seconds. The following portion of tape begins at
EMS Tape 2
46
0942 hours, 58 seconds, taken from position 14, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September 11, 2001. CRO:
EMS 8685.
OPERATOR:
Okay, 8685.
This is 1082.
I have two occupants in building number two, World Trade Center, 1034. CRO:
In building number two?
OPERATOR:
Yeah.
CALLER: CRO:
Building two.
Okay.
OPERATOR: CRO:
You're number is 86 what?
8685.
OPERATOR: CRO:
85.
Okay.
What's going on, sir? CALLER: CRO:
Caller is on the line.
At the World Trade Center. Hello?
Hello.
Yes.
CALLER:
We're in building two, 103rd
floor. CRO:
Okay.
CALLER: CRO: the fire?
Anybody near us?
I'm checking.
Is it —
Is that the water running?
is that
EMS Tape 2
CALLER:
I don't know.
I busted two
windows. CRO:
Did you open the two windows?
CALLER:
CRO:
We opened two windows.
Yes, there's smoke.
All right.
Listen, is there any towels in the area? CALLER: CRO:
Any who?
Towels, towels.
Is there any
towels there, sir? CALLER: CRO:
I don't know. I ' • Somebody try to —
' anything, your
jacket, wet them, soak them with water.
Anything
that you have handy, okay, soak them with water and lie on the floor.
Put towels over your head.
Lie on the floor; okay? CALLER: CRO:
How soon before help?
Okay.
We're outside.
You see
that we're outside; right? CALLER: CRO:
We're outside at your location.
CALLER: CRO:
What?
I'm in a room.
You're in a room by yourself?
CALLER:
No, with another guy.
EMS Tape 2 CRO:
48
Did you try to go out the door to
see if you can get upstairs or downstairs to see if the fire's there? CALLER:
There's people all over the
stairways. CRO:
There's people all over the
stairway? CALLER: CRO:
Try to calm yourself down.
need something.
Get a jacket, anything.
CALLER: CRO:
You
I gotta go.
Lift up your shirt.
CALLER:
Okay?
I've got to try to find it.
I
feel real dizzy. CRO:
That's what I'm saying, get a
towel. CALLER: CRO:
Sir?
CALLER: CRO:
Sir?
Get a towel.
Wet it.
Okay.
Put it over your head.
CALLER: CRO:
I can't.
I'll try to call you back.
Okay.
Try to call me back.
CRO (to lieutenant): number again, lieutenant?
What's the job
The job number for the
EMS Tape 2
49
World Trade Center, I don't see it up here. What's the job number for the World Trade Center? The job for the World Trade Center. okay. right?
Still 727;
I guess I'm getting all of them today; Uh-oh. I hear the thing burning.
burning, fire.
I hear it
Yeah.
Hello?
Yes, sir?
Did you wet
something and put it over your head? CALLER:
I can't find anything.
(Inaudible.) CRO:
I. ' • Do you see any fire at this time?
CALLER: CRO:
(Inaudible.)
Huh?
CALLER: CRO: floor.
Sir?
(Inaudible.)
Okay, I want you to go on the
Kneel on the floor. CALLER: CRO:
I'm lying on. the floor.
On the floor.
with a cloth; okay?
Cover your head
You have to do that.
anybody else there? CALLER: CRO:
One other guy.
Okay.
CALLER:
Is he conscious?
What?
Is
EMS Tape 2 CRO:
Is he conscious?
CALLER: CRO:
I can't hear you.
Is he awake?
CALLER: CRO:
50
Yeah.
You guys need to get out of that
room because there's too much smoke and go in the hallway with the rest of the people. CALLER: CRO:
They're in the stairway.
That's where you need to be if
there's too much smoke in that area. CALLER: CRO:
Is there as much?
CALLER: CRO: yourself.
There's smoke in the stairway.
Yeah.
You don't need to be in there by
Get with people; okay?
Don't stay
isolated in one place; okay? CALLER: CRO:
Okay.
All right, then.
Go out there
with the rest of the people. CALLER: CRO:
Okay.
Make sure you take the towels and
wet the cloth; okay? CALLER: CRO:
Okay.
I'm going to —
Very important.
All right.
EMS Tape 2 CALLER: CRO:
(Inaudible.)
All right, then.
OPERATOR: CRO: the fire?
51
That's it, RO.
All right.
Do you want to hear
Do you want to hear the fire? (Pause.) RECORDER:
The preceding portion of
tape concludes at 0948 hours, 30 seconds. The following portion of tape begins at 0858 hours, 22 seconds, taken from position 16, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:
8662.
OPERATOR: CRO:
86 —
62.
OPERATOR:
—
62. This is 1395.
Caller is on the line, and we're in the borough of Manhattan. CRO:
Hello, caller.
Is the person
breathing? CALLER:
No.
Well, the person jumped
from the World Trade Center from one of the windows outside the World Trade Center, the one that's on fire.
The body is now laying on the
EMS Tape 2
52
platform — CRO: female?
Hold on one second.
A male or a
A male or a female? CALLER: CRO:
Male.
How old is he; do you know?
CALLER:
I have no idea.
I mean, I
only see him from the window. CRO:
He jumped out which window, which
floor; do you know? CALLER:
Probably at least the 75th or
80th floor. CRO: him now?
80th floor.
Which floor? CALLER:
I And where do you see
What floor is he now?
He is now laying on a platform
facing the north in the plaza of Five World Trade Center. CRO:
Platform of five?
CALLER: CRO:
World Trade.
I understand.
What floor is he
on the Five World Trade Center?
What floor is he
on?
CALLER: street.
He is actually above the
He is not on the street.
I would say he
is level with the platform at the entrance of the
EMS Tape 2
53
World Trade Center, the Vista Hotel.
CRO:
He's on —
CALLER: CRO:
It's about three floors.
About three floors.
CALLER: CRO:
Thank you.
Okay.
Hold on one second.
Don't
hang up. CALLER: CRO:
Thank you.
About three floors up on —
CALLER:
The platform is on the corner
of Vesey and the West Side Highway. CRO:
Hold on.
CALLER:
On the corner —
Of Vesey Street and'West Side
Highway. CRO:
Vesey and West Side.
CALLER: OPERATOR: CRO:
Yes. I have this in already.
Oh, really?
OPERATOR:
There's a job number —
no — CRO:
No, there's another job for the
World Trade Center. OPERATOR: CRO:
I'll put it -The World Trade —
I'll put this in as a new job
EMS Tape 2
54
because this is a jumper down so — OPERATOR:
This is what I have, a
jumper. CRO:
Oh, yeah?
CRO (to caller):
He is alive or dead?
He looks dead? CALLER: CRO:
I'm sure he's dead.
Oh, okay.
CALLER:
But I just want to make sure
that somebody can find his body. CRO:
anyway.
Okay.
Hold on. You're not there I . You're just looking out the window. CALLER:
window.
Yeah, I'm looking out the
But I wanted to report it. CRO:
I understand.
OPERATOR: CRO:
RO number?
8662.
What is the jumper down
number, what do you have? OPERATOR:
It's not in.
Just one
moment. CRO: as —
Okay.
We're going to put it in
not One World Trade Center. CRO (to caller):
West Side Highway; right?
Put it —
It's on Vesey and
EMS Tape 2 CALLER: CRO: he's on?
55
Yes.
Okay.
Do you know which building
He's landed on five? CALLER: CRO:
Outside, yes, on the plaza.
He's landed on Five World Trade
Center on the third floor on the platform? CALLER: CRO:
Yes.
So I'm going to put it in as
five. CALLER:
Yes, that would be fine.
OPERATOR: CRO:
Did you get it?
Hold on.
World Trade Center. second.
No, not yet.
Let's see.
One —
Five hold on a
I think the computer is slow or
something. OPERATOR: CRO:
Okay.
I put the job in already.
CALLER: CRO:
I know.
Okay.
Did you have a phone number
you're calling from? CALLER: CRO:
Yes.
526-0365.
Is that a (212) number?
CALLER: OPERATOR:
Yes, it is. RO number?
EMS Tape 2 CRO:
Okay.
CALLER: CRO:
Okay?
Okay.
OPERATOR: CRO:
Bye-bye. Your number, RO?
8662 is my number.
CRO (to caller): up.
56
Yeah, you can hang
The ambulance will be there.
I've got it,
526-0365. CALLER: CRO:
That's correct.
Got it?
CALLER:
Okay?
OPERATOR: CALLER:
Yeah. Okay?
OPERATOR: CRO:
Okay, we've got it.
CALLER: CRO:
Yes, it's fine.
Thank you.
AC, are you going to route it?
OPERATOR: CRO:
I did.
Okay.
I routed it.
I'll get it later.
Thanks,-bye-bye. OPERATOR:
All right.
RECORDER:
The preceding portion of
tape concludes at 0902 hours, 32 seconds. The following portion of tape begins at
EMS Tape 2
57
0903 hours, 34 seconds, taken from position 16, dictaphone prolog originally recorded on cassette 571, DRM 4, deck 2, on September llth, 2001. CRO:
EMS 8662.
OPERATOR:
8662, 1908 in the borough of
Manhattan. CRO: breathing?
Hello, caller.
Hello? OPERATOR: CRO:
Is the person
Hello? He just put me on hold.
Oh, he put you on hold?
What did
he tell you? CALLER: CRO:
Is the person breathing?
CALLER: CRO:
Yes, she is.
How old is she?
CALLER: CRO:
A female.
Is she conscious?
CALLER: CRO:
Yes.
A male or female?
CALLER: CRO:
Hello?
She's in her mid twenties.
What happened to her?
happened? CALLER:' Huh? CRO:
What happened to her?
What
EMS Tape 2
CALLER:
58
She's having complications.
They're having bombing over there, an airplane at the World Trade or something. CRO:
Yeah, yeah.
Where is she?
Also
there? CALLER:
She's on the 25th floor.
She's in the building. CRO:
What floor is she on?
CALLER: CRO:
25th floor?
CALLER: CRO:
25.
Yeah, 25.
I And what is her problem?
CALLER: from the bombing.
She's having complications They're having a bombing or an
airplane hit the building, the World Trade, and she was over there. CRO:
What is her problem?
What is she
complaining of? CALLER:
She's having chest pains.
She
can't breathe. CRO: breathing.
Chest pain and difficulty
Do you know if she has heart problems
or asthma? CALLER:
I don't.
EMS Tape 2
CRO:
59
Hold on one second.
Make sure
she's sitting in a comfortable position. keep her calm.
Are you next to her now?
CALLER: CRO:
Try to
Yes.
Try to keep her calm.
going to send the ambulance —
We are
the ambulances are
there already. CALLER: CRO:
Okay.
There's a lot of ambulances
there, but they have to get to her. CALLER: CRO:
Okay.
Okay?
ambulance up there. need to —
So I will send the So hold on one second. I
you give me more information on this.
The one world —
is this one?
CALLER: CRO:
It's not One World Trade Center?
CALLER: CRO:
No.
Okay.
CALLER: CRO:
This is 45 Broadway.
It's 45 Broadway?
Yes.
Hold on one second. There are a
lot of people there. CALLER: CRO:
Yes.
I know.
Let's see, it is.-- what
EMS Tape 2 is that, Broadway — CALLER:
60
is that near Exchange Place?
Yes, between Exchange and
Morris. CRO: (212) —
What's your phone number there? .
CALLER: CRO:
6427.
CALLER: CRO:
514-6427.
Oh, man.
Yeah, I know.
Okay, let's see.
You don't know her medical history? CALLER:
No, I don't. I
Can you hold on '
a second? CRO:
We'll send the ambulance.
Hello?
Hello? (Muzak playing.) CALLER: CRO:
Yes.
CALLER: CRO:
Hello?
Yeah.
We'll send the ambulance over to
45th Broadway, 25th floor. CALLER: CRO:
The ambulance will be there soon.
CALLER: CRO:
Yes, (inaudible) .
Thank you.
Bye-bye.