Km Asia 2009 Showguide

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Official Twitter hashtag: #KMAsia09

24 - 26 November 2009 Suntec Singapore International Convention & Exhibition Centre

SHOW GUIDE Conference dates and times Tuesday, 24 November 2009 8.15am - 6.35pm Wednesday, 25 November 2009 8.15am - 5.45pm Post-conference workshops: Thursday, 26 November 2009 A - C: D - F:

9.30am - 12.30pm 1.30pm - 4.30pm

w w w. k m a s i a . c o m

24 - 26 November 2009 Suntec Singapore International Convention & Exhibition Centre Welcome to KM Asia 2009 When planning the direction and focus of this year’s event, Ark group worked closely with practitioners and industry professionals to ensure that the content would reflect specific and topical issues that large organisations are currently facing within the Asia Pacific region. KM Asia 2009 will cater to a diverse range of experiences and meet the immediate needs of practitioners who are working towards improving their organisation’s efficiency, performance, and bottom line. The event showcases an array of expert international keynotes who will explore opportunities and obstacles around the key topic areas of digital scholarship, Web 2.0, knowledge retention, KM enablers and working and communicating across silos. Practitioner case studies will provide practical experience from leading organisations within the region, and will provide insights into the application and use of tools, technologies, techniques and methodologies that they’ve applied recently to specific projects and scenarios. This year, you will see developments in collaborative working techniques through the addition of interactive initiatives such as cabaret style seating, the Reverse Brainstorming session, the KM Method Card Activity, and the KM Excellence Panel discussion. You will be exposed to high level international experiences and key learning opportunities, brought to you by an esteemed collection of experts that will both directly and indirectly demonstrate how KM affects and is being affected by current worldwide themes. We would like to take this opportunity to thank all our speakers and partners who have assisted us in producing KM Asia 2009. We hope that you enjoy, learn and benefit from the event, and we look forward to meeting and speaking with each of you over the next few days.

The Organisers: Applied Research and Knowledge (ARK) Pte Ltd

Phone: +65 6423 9987 Fax: +65 6423 9575 Email: [email protected] Director

Steven Oesterreich [email protected]

Head of Production

Valerie Moerbeck [email protected]

Senior Project Manager

Michael Moorcraft [email protected]

Marketing Manager

Ashley Andres Gonzalez [email protected]

Events Manager

Aimee Rootes [email protected]

Business Development Manager Bhuwan Rai [email protected]

The details contained in this manual are based on information supplied by the respective companies and were considered correct at the time of going to press. The organisers of the event and the publishers of the catalogue cannot be held responsible for any omissions or errors that may have occurred.

Official Newspaper Partner:

Online Partners:

Media Partners:

Supported by:

Official COPs:

Produced By:

Suntec Singapore International Convention & Exhibition Centre

Conference

KM Asia is one of the longest standing events. Over the years it has attracted some of the major names in KM and has attracted delegates from many countries. This year is no exception. For me it is an opportunity to greet old friends and meet new ones. I first met Mary Lee Kennedy when she worked for Microsoft before she moved to Harvard and thence to her own business. I can speak no more highly than to say that when I was in Redmond earlier this year she was still remembered as a pioneer. David Gurteen single-handedly created and maintains one of the major public resources of knowledge management. He has run his popular KCafés on four continents and I anticipate he will distil the wisdom gained from those events as a keynote speaker. John Girard and Marion Georgieff bring an American perspective to the event. Marion’s background in AI and experience working within a major U.S. agency provide a complement to the consultancy and research experience that John brings. Aside from the keynotes we have a range of practitioner case studies, and we hear from several MAKE award winners. I thoroughly enjoyed the ‘Experienced KM Practitioner’ workshop that I ran at KM Australia and I’m pleased that ARK have decided to repeat the session in Singapore. A mixture of theory and practice, a chance to take part in workshops and in the multiple and valuable conversations that always take place between delegates, KM Asia is an event not to be missed. Dave Snowden, Emeritus Director, KM Asia 2009

DAY ONE – Tuesday, 24 November 2009 8.15

Registration and refreshments

8.45 9.00

Chairperson’s opening remarks Edgar Tan, Partner, Straits Knowledge



iKMS Practitioner case study: Building a knowledge sharing culture - the IRAS Experience Ernest Kian Meng Lee, Director (Organisational Excellence), Inland Revenue Authority Singapore

9.45

Morning refreshments and networking

10.30 11.00



International keynote address Digital scholarship: what it might mean for knowledge production? • Major shifts in research processes and information behaviour as evidenced by digital scholarship • Digital scholarship applied to “real life” problems • Calls to action on yet unresolved knowledge production challenges presented by digital scholarship Mary Lee Kennedy, Executive Director, Knowledge and Library Services, Harvard Business School

Practitioner case study Effectively implementing KM • Sowing the seed: establishing the need and initiating KM • Addressing challenges in internal implementation • Making KM visible: marketing the KM brand internally • Establishing people and governance initiatives • Outlining the KM vision and framework • Key learnings and the way ahead Nilesh Dabke, Senior Consultant, Tech Mahindra Ltd

11.45

Practitioner case study KM initiatives: engaging staff • What are the current barriers? • What will it take for staff to contribute? • How to sustain • How to reward and give recognition • What works and what does not Rita Nangia, Senior Advisor, Office of Information Systems and Technology, Asian Development Bank

12.25

Networking lunch

1.25

Behaviour: your biggest knowledge asset and a potential liability



In this session, Arthur will discuss the influence of behaviour, knowledge transfer and cultural development. He will show how behaviour can be leveraged to enhance the performance of a business and the outcomes of knowledge initiatives.



Arthur Shelley, Founder, Intelligent Answers; Author, The Organizational Zoo

2.05

2.50

3.30 4.00

4.35

6.35

International keynote address The TLC of KM: understanding and applying the enablers of knowledge management • How organisational leaders can apply the enablers of knowledge management to achieve a competitive advantage • Lessons of leaders who successfully enabled a knowledge environment – we will also learn from some leaders who were not so successful • Improving organisational effectiveness through the application of simple ideas that work in complex environments John P. Girard, Associate Professor, Minot State University Practitioner case study The making of eSILK - a Web 2.0 KM system eSILK is an acronym for enterprise System for Innovation, Learning and Knowledge, a workplace portal designed for the Ministry of Defence, Singapore. This presentation will trace the evolutionary journey of eSILK and gives an overview of how Web 2.0 and other KM technologies were incorporated into this knowledge portal. David Moh, Programme Manager, Defence Science & Technology Agency (DSTA); Shirlyn Lim, Knowledge Architect, SAF CIO Office, Singapore Armed Forces, Ministry of Defence Afternoon refreshments and networking Implementing knowledge sharing platforms for Singapore - challenges and side effects • Learning while doing • Advocating, demonstrating and educating to get buy in and engage stakeholders • Impacting the internal collaboration routines Olivier Amprimo, Assistant Director Digital Resources and Services, National Library Board Interactive session: Reverse brainstorming session How do you utterly and totally destroy openness and transparency within an organisation and ensure that people won’t collaborate or share their knowledge? Facilitated by: David Gurteen, Founder, Gurteen Knowledge Chairperson’s closing remarks and end of day one

Convention & Exhibition Centre Suntec Singapore International Convention & Exhibition Centre

Conference

DAY TWO – Wednesday, 25 November 2009 8.15

Registration and refreshments

8.45 Chairperson’s opening remarks Patrick Lambe, Secretary to the iKMS KM Excellence Awards; Co-founder, Straits Knowledge 9.00 International keynote address Working across silos One of the perennial problems in both KM and IM is getting people to share material across silos. Attempts to create shared systems run into ethical, behavioural and technical barriers that appear insurmountable. In practice, faced with a real need, few people will refuse to help out a colleague. However, asked to share what they know without the context of a genuine need, they will either refuse, or fail to share in practice.

• Ethical issues around information and knowledge sharing • Sharing metadata not data, creating a system by which knowledge can be volunteered in the context of need • Building human networks across silos • New organisational forms for cross silo knowledge working Dave Snowden, Founder and Chief Scientific Officer, Cognitive Edge Pte Ltd

9.45

Interactive session: KM method cards In this session, you will use KM method cards to explore new approaches, methods and tools for identifying useful techniques during KM projects. You will engage in key strategy and planning activities to brainstorm implementation possibilities and identify training needs within your organisation. Facilitated by: Patrick Lambe, Secretary to the iKMS KM Excellence Awards; Co-founder, Straits Knowledge Supported by: Michelle Lambert, Convenor, Knowledge Management Roundtable (KMRt); Arthur Shelley, Founder, Intelligent Answers; Author, The Organizational Zoo; Luke Naismith, Strategy Adviser, Knowledge and Human Development Authority, Government of Dubai; Edgar Tan, Partner, Straits Knowledge

10.40

Morning refreshments and networking

11.00 Practitioner case study Shell’s BedROCK for knowledge retention This presentation focuses on Shell Global Solutions’ efforts in knowledge retention. • History of knowledge retention at Shell • The knowledge retention process • The hits and misses of knowledge retention • What does the future hold? Siew Hoong Aw, Knowledge/Information Manager, Shell Global Solutions (Malaysia) 11.45 International keynote address Let’s talk about, “is your knowledge worth retaining?” • Have you considered the meaning of knowledge? You have? Care to talk about it? • What’s in your black box of knowledge? Yes, you have one. I have one, and the person sitting next to you has one. Care to talk about it? • Why do you run when you see the CKO coming? Could it be you are troubled by thoughts in which your knowledge may be of questionable value? Let’s talk about it. • I have another question, which I have to ask in person. We can talk about it. Okay? Marion Georgieff, Chief Knowledge Officer, U.S. Secret Service 12.30 Networking lunch

1.30





Practitioner case study Effectively implementing KM in a geographically dispersed organisation • Introducing KM platforms • Promoting “hybrid” KM environments • Being innovative in addressing a large workforce • Encouraging knowledge volunteerism • Sustaining KM implementation and maintaining continuity Shubha Ashraf, Dy. General Manager - Knowledge Management, Eureka Forbes Ltd

2.10 Using knowledge for public policy • Using KM practices for engaging with the wider community • Solving the conundrum of whether you are making evidence-based policy or gathering policy-based evidence • Knowledge and skills transfer for internal staff development • Affecting change in the broader education and human development landscape in Dubai Luke Naismith, Strategy Adviser, Knowledge and Human Development Authority, Government of Dubai 2.50

Afternoon refreshments and networking

3.20 International keynote address People 2.0: working in a 2.0 world • KM and the world of work are on the brink of a profound transformation • We are no longer consumers of goods, services or education - we are prosumers • Moving from a command and control world to a participatory world • The deep implications for KM aswe transition from KM 1.0 to KM 2.0 or Social KM • The need to open up and grasp the potential that the new tools offer us • The real challenge is in our mindsets - both managers and individuals David Gurteen, Founder, Gurteen Knowledge 4.05 Practitioner case study Sustaining KM during the financial crunch • Dealing with probable talent shortages • Developing knowledge plans • KM implementation and benefits during times of change • The composition of the KM team within an organisation • What strategies should the KM practitioner take to stay relevant in an organisation? Mary Papachristos, Manager, Technology & Research Management, Water Corporation 4.45

KM excellence panel discussion Hear a short overview from each of the panel speakers about their organisation’s recent work that led them to achieving prestigious recognition via award nominations. You’ll then be given the opportunity to pose your questions.



Moderated by: Patrick Lambe, Secretary to the iKMS KM Excellence Awards; Co-founder, Straits Knowledge Panellists: Kim Hai Neo, Division Manager (Information Strategies), Singapore Armed Forces, Ministry of Defence; Shubha Ashraf, Dy. General Manager - Knowledge Management, Eureka Forbes Ltd; Ved Prakash, Chief Knowledge Officer, Wipro Technologies; Ernest Kian Meng Lee, Director (Organisation Excellence), Inland Revenue Authority of Singapore

5.45

Chairperson’s closing remarks and end of conference

Suntec Singapore International Convention & Exhibition Centre





Workshops

T h u r s d a y , 2 6 N o v e m b e r, 2 0 0 9

Workshop A Collective intelligence for everyday strategy 9.30-12.30

Facilitated by: Mary Lee Kennedy, Executive Director; Gosia Stergios, Knowledge and Information Programs Analyst, Knowledge and Library Services, Harvard Business School Mary Lee Kennedy is the Executive Director of Knowledge and Library Services at Harvard Business School. She is responsible for the School’s knowledge and information management strategy and its implementation. Prior to Harvard, Mary Lee held knowledge management positions with global responsibility for Microsoft Corporation and Digital Equipment Corporation. As an independent knowledge management consultant Mary Lee works for non-profit, for-profit, and governmental organisations, as well as for international institutions. Gosia Stergios is a Knowledge and Information Programs Analyst at Harvard Business School, Knowledge and Library Services (KLS). She conducts an environmental scan of the information industry and pilots innovative information products and services at KLS. Before joining KLS, she held knowledge management positions at Mercer Management Consulting and the Andersen Consulting/Accenture Institute for Strategic Change. About the workshop: Many organisations suffer from the inability to bring strategy into the everyday work of the organisation so that anyone can identify how their tasks impact the organisation’s primary objectives. This workshop will enable managers to implement a process to engage the collective intelligence of the organisation in ongoing strategy validation and renewal. It will introduce three specific tools: 1) Idea prioritisation 2) Collective trends analysis 3) Verification via prediction markets After attending this workshop, managers will be able to design and introduce a similar plot within their own organisation.



Workshop B The Gurteen knowledge café masterclass 9.30-12.30

Facilitated by: David Gurteen, Founder, Gurteen Knowledge David Gurteen has over 30 years experience working in high technology industries. Today he works as an independent facilitator to help people achieve results through innovating, sharing, learning and working more effectively together. David is the Founder of the Gurteen Knowledge Community - a global learning network of over 15,000 people in 154 countries who share and learn from each other and who strive to see the world differently, think differently and act differently. He is well known for his Gurteen Knowledge Cafés and knowledge sharing workshops that he runs regularly in London and around the world. About the workshop: Knowledge sharing is a key issue for KM and for organisational success. But real knowledge sharing requires an open mindset and continues to be a challenge for many organisations. In fact, it can be difficult to even get people to talk openly to one another other about their specific corporate interests, opportunities and responsibilities. The knowledge café is a tool that is used to share tacit knowledge. It can be used within teams or communities of practice to question entrenched assumptions, to help facilitate learning from others and gain a deeper collective understanding of a subject – through conversation. This workshop is designed to help you: • Understand the importance of conversation within your business • Design and run knowledge cafés • Use knowledge cafés to solve specific business problems and challenges • Create opportunities in your organisation for creative conversation





Workshop C Being a successful knowledge leader 9.30-12.30

Facilitated by: Arthur Shelley, Founder, Intelligent Answers; Author, The Organizational Zoo Arthur Shelley is the Founder and CEO of Intelligent Answers, a niche consultancy focused on capability development and knowledge strategy. In his former role of Global Knowledge Director at Cadbury Schweppes, he initiated and facilitated virtual global communities to leverage knowledge, exchange ideas and increase productivity. He is the author of Being a Successful Knowledge Leader and The Organizational Zoo, A Survival Guide to Workplace Behavior. Arthur is also the Knowledge Management Coordinator for RMIT University’s MBA program and conducts research on knowledge strategy and behaviours. About the workshop: Successful leadership of knowledge programs is within reach. This interactive workshop will explore the attributes that successful knowledge leaders possess that enable them to make the difference between successful programs and failure. • Discover the 20 capability development themes from the new Ark report Being a Successful Knowledge Leader • Learn how behaviour, attitudes, culture and environmental aspects influence these capabilities • Understand their impacts on decision making and outcomes • Discuss the practical implications of some successful programs You will engage in conversations that matter around what will work best for you in your context. You will investigate how the knowledge framework can be applied within your organisation.

Suntec Singapore International Convention & Exhibition Centre

Workshops

T h u r s d a y , 2 6 N o v e m b e r, 2 0 0 9

Workshop D KM for the experienced practitioner What are the big issues in KM at the moment? 1.30-4.30



Facilitated by: Dave Snowden, Founder and Chief Scientific Officer, Cognitive Edge Pte Ltd Dave Snowden has been one of the leading figures in the movement towards integration of humanistic approaches to knowledge management with appropriate technology and process design. Well known for his work on the role of narrative and sense making, he is an entertaining speaker and a formidable realist, and one of the few thought leaders who can bring together the academic and practitioner perspectives into a single, comprehensible purview. About the workshop: This workshop is intended for people with experience in knowledge management, and is designed to explore some of the major issues and opportunities facing KM at the moment. The day will be facilitated by Dave Snowden who will also provide participants with an opportunity to experience complex systems approaches to facilitation of group meetings, using open source methods developed by Cognitive Edge. The subjects will be determined by the participants, however may include: • Where is knowledge management going? • What are the foundation disciplines for KM; where should we look for inspiration? • How to engage senior management • The relationship of social computing to knowledge management • Knowledge management approaches to decision support and risk management • What do we need to give up? Are there any sacred cows in KM? The workshop welcomes all practitioners who are veterans in the field of knowledge management.







Workshop E The leader’s guide to knowledge management: drawing on the past to enhance future performance 1.30-4.30

Facilitated by: John P. Girard, Associate Professor, Minot State University; JoAnn L. Girard, Co-founder and Managing Partner, Sagology John P. Girard is an author, award winning researcher, speaker and Associate Professor of Management at Minot State University where he is actively engaged in academic research. John is Co-author of The Leader’s Guide to Knowledge Management: Drawing on the Past to Enhance Future Performance published by Business Expert Press, a copy of which will be provided to all workshop participants. John has spoken in the United States, Canada, Europe, Asia, Africa, Australia, and South America at several reputable events. He has undertaken training and consulting assignments for clients such as the Department of National Defence, Canadian Forces College, Canadian International Development Agency, U.S. Department of Labor, Job Corps, and the Dubai Municipality. For more information, see www.johngirard.net JoAnn L. Girard is the Co-founder and Managing Partner of Sagology, a firm that focuses on connecting people with people to collaborate and share knowledge. JoAnn is Co-author of The Leader’s Guide to Knowledge Management: Drawing on the Past to Enhance Future Performance published by Business Expert Press in 2009. About the workshop: Today when most executives consider the intellectual capital of their organisation, they focus on the present. They seek tools and techniques to exploit their organisational knowledge for some immediate gain. There is an emerging shift in thinking that will provide a lasting competitive advantage – the shift is from the present to the future. This workshop will focus on what executives should be doing now (or soon) to ensure the next generation of organisational leaders know what we knew. In other words, are we creating organisational memories today which will be useful to the next generation of leaders? Will today’s baby boomer based practices pass the test of time? Are our current processes the most relevant ones for the next generation of organisational leaders?



Workshop F Asking the right questions 1.30-4.30

Facilitated by: Marion Georgieff, Chief Knowledge Officer, U.S. Secret Service Marion Georgieff’s federal career of 26 years includes positions of Chief Knowledge Officer, Deputy Chief Information Officer, acting Assistant Division Chief of Applications Architecture, Branch Chief (Programs, Plans & Policy), Artificial Intelligence Specialist and Computer Specialist. Prior to his federal career, Mr Georgieff was Lead Scientist II of the Biochemistry Section for the Albuquerque National Laboratories, and Quality Control Chemist for International Minerals and Chemical Corporation. About the workshop: Organisations lose situational knowledge through employee resignations, retirements, and rotations/promotions (R³), and in many organisations rarely are the aspects of situational knowledge captured before employees leave. If aspects of R³ have been captured, it’s been by happenstance, i.e., without knowledge management all you have is happenstance. Considering the high rate of potential baby boomer retirements, is happenstance good enough? Perhaps you simply haven’t evaluated the loss of knowledge. Perhaps R³ is expendable, i.e., hire more replacements. If so, what do the remaining employees infer from this type of thinking and action? If people are important to the organisation as leadership has voiced, then how can knowledge retention by happenstance be good enough? Endless questions to ponder! CKO Georgieff will augment his keynote presentation Let’s talk about, “Is your knowledge worth retaining?” with this workshop to facilitate a “learning” discussion of do you fear knowledge retention? and what to do with your fear?

Speaker Profiles Olivier Amprimo Olivier Amprimo serves as Associate Director, Digital Resources and Services Division of the National Library Board of Singapore. He is passionate about knowledge management, communities of practice, enterprise social computing (i.e. Enterprise 2.0) and corporate governance in a knowledge economy. He has a PhD in management and his research interests focus on the adaptation of management and organisations to the current knowledge economy. Olivier was previously a Consultant at Headshift, a social computing consultancy now part of the Dachis Group.

Mary Lee Kennedy Mary Lee Kennedy is the Executive Director of Knowledge and Library Services at Harvard Business School. She is responsible for the School’s knowledge and information management strategy and its implementation. Prior to Harvard, Mary Lee held knowledge management positions with global responsibility for Microsoft Corporation and Digital Equipment Corporation. As an independent knowledge management consultant Mary Lee works for non-profit, for-profit, and governmental organisations, and for international institutions.

Shubha Ashraf Shubha Ashraf has been pivotal to the conception of the knowledge management blueprint and vital to its implementation at Eureka Forbes. She spearheaded several KM initiatives that put Eureka Forbes on the world map and has won most prestigious international award “MAKE” (most admired knowledge enterprise) award for four consecutive years in India and twice in Asia. The KM initiative of corporate governance mechanism aimed at ‘empowerment of people’, received accolades from Hewitt researchers and the Economic Times, the leading financial daily of India.

Patrick Lambe Patrick Lambe is Co-Founder of KM consulting and research firm Straits Knowledge, with a Master’s degree in Library Science and Information Studies. Patrick is Adjunct Professor in KM at the Hong Kong Polytechnic University and is Author of ‘Organising Knowledge: Taxonomies, Knowledge and Organisation Effectiveness’ (Oxford: Chandos, 2007). His current research interest in KM is in the area of ignorance management. He has just completed his second term as President of iKMS, his first term being 2002-2004.

Siew Hoong Aw Siew Hoong Aw is the Asia Pacific Knowledge Manager for Shell Global Solutions. Prior to joining Shell, Siew Hoong spent 10 years with an international consultancy focusing on change management and learning and development for the energy industry. In his spare time Siew Hoong enjoys spending time with his family and experimenting with his golf swing (with mixed results)!

Michelle Lambert Michelle is an innovative and highly motivated knowledge/change management and OD professional with senior management experience in large change projects. Michelle’s previous experience includes mergers and acquisitions, industrial relations and cultural transformation initiatives. Since establishing the KMRt in March 2005, it has quickly become one of the leading opportunities for organisational leaders and knowledge management practitioners to collaborate face to face and remotely within Australia.

Nilesh Dabke Nilesh Dabke has 17 years experience across business and service domains including telecom, automotive and auto components, manufacturing and information technology and IT enabled services. He has successfully handled assignments in all of these diverse fields, while his engagement in consulting assignments in the field of IT, telecom and knowledge management have won awards and accolades from clients. He has headed the internal KM initiative at Tech Mahindra and has been instrumental in establishing and growing the KM movement both within Tech Mahindra and the general field of KM since 2000. Marion Georgieff Marion Georgieff’s federal career of 26 years includes positions of Chief Knowledge Officer, Deputy Chief Information Officer, Acting Assistant Division Chief of Applications Architecture, Branch Chief (Programs, Plans & Policy), Artificial Intelligence Specialist, and Computer Specialist. Prior to his federal career, Mr Georgieff was Lead Scientist II of the Biochemistry Section for the Albuquerque National Laboratories and Quality Control Chemist for International Minerals and Chemical Corporation. Marion also performed professionally as a musician/entertainer throughout the United States. JoAnn L. Girard JoAnn L. Girard is the Co-founder and Managing Partner of Sagology, a firm that focuses on connecting people with people to collaborate and share knowledge. She has worked on a variety of knowledge intensive research projects that considered issues such as information anxiety, enterprise dementia, and organisational memories. Jo Ann is Co-author of ‘The Leader’s Guide to Knowledge Management: Drawing on the Past to Enhance Future Performance’. She was also a member of the Editorial Advisory Board for ‘Building organizational memories: Will you know what you knew?’ published by IGI Global in 2009. John P. Girard John P. Girard is an author, award-winning researcher, speaker and Associate Professor of management at Minot State University where he is actively engaged in academic research. John’s first book, ‘Building Organizational Memories: Will you know what you knew?’ was published by IGI Global in 2009. Since then he has also co-written ‘Leader’s Guide to Knowledge Management: Drawing on the Past to Enhance Future Performance’. John is a regular speaker internationally on the subject of knowledge management. David Gurteen David Gurteen has over 30 years experience working in high technology industries. Today he works as an independent facilitator to help people achieve results through innovating, sharing, learning and working more effectively together. David is the Founder of the Gurteen Knowledge Community - a global learning network of over 15,000 people in 154 countries who share and learn from each other and who strive to see the world differently, think differently and act differently, through knowledge sharing workshops and ‘Gurteen Knowledge Cafés’.

Ernest Kian Meng Lee Ernest Lee is Director of Organisation Excellence with the Inland Revenue Authority of Singapore. He oversees business excellence, innovation, knowledge management and a resource centre. He has more than 14 years of experience in human resource, training and organisation learning. Before joining IRAS, he worked in the private sector and was involved in business development in the resort industry and had a stint in a manufacturing company. He is accredited as senior HR professional by the SHRI and was a pro-tem committee member of the ASTD (Global Network Singapore). Shirlyn Lim Shirlyn is a Knowledge Architect working under the Singapore Armed Forces Chief Information Office for the past four years. Her main duties include formulating the strategies and plans for KM within the Ministry of Defence (MINDEF) and the Singapore Armed Forces (SAF). One of the key initiatives includes the enterprise system for innovation, learning and knowledge. Prior to her appointment as the Knowledge Architect, she had been working as the project leader in the management of the key KM basic infrastructure such as the content management system and records management system. David Moh David is a Programme Manager with Defence Science & Technology Agency (DSTA). He is currently responsible for the enterprise system for innovation, learning and knowledge (eSILK) programme and oversees projects in the area of knowledge management, portal and web technologies. David has more than 20 years of experience in the IT industry and has worked in both public and private companies. He is also a Senior Certified IT Project Manager [CITPM (Senior)].

Luke Naismith Luke Naismith is a Strategy Adviser with the Dubai Government’s Knowledge and Human Development Authority. He has extensive experience in strategic management settings including government service delivery, knowledge management strategies and initiatives, information economy strategic policy development and the application of foresight techniques. Luke made an active contribution to the development of the Australian Standard on Knowledge Management and is a founding member of the recently formed Gulf Foresight Network.

Speaker Profiles Rita Nangia Rita Nangia is currently a Senior Advisor in the Asian Development Bank. Joining ADB in 1993 she has worked on project and policy issues in areas such as energy, transport, and communications. Prior to joining the ADB Ms Nangia worked as an economist and public policy for the Government of India in the Prime Minister’s office. Ms Nangia has extensive international experience and hands on knowledge of development issues of the Asia Pacific Region, having worked in Bangladesh, Bhutan, China, India, Indonesia, Lao PDR, Nepal, Pakistan, Philippines, Malaysia, Mongolia, Sri Lanka, Samoa, Vanuatu and Vietnam. Mary Papachristos Mary Papachristos has held the position of Manager, Technology and Research Management since 2002 at West Australia’s Water Corporation. Mary’s knowledge management team was recognised in October 2009 by ACTKM with an Australian Silver KM award. In November 2009, Mary took up a new role as General Manager of a specialist engineering consultant firm arenko where in addition to managing the all the commercial aspects of the business she will continue to embed and practice knowledge management principles. Kim Hai Neo Kim Hai Neo holds the title of Assistant Director (Knowledge Systems) and currently heads the Singapore Armed Forces (SAF) KM Office. He reports to the SAF CIO in overseeing the visioning and master-planning of knowledge and learning management initiatives for the SAF. His current focus is in shaping the future space for SAF to leverage and exploit learning and knowledge management supporting SAF transformation into the third generation. Prior to this Mr Neo spent most of his career in the Singapore Ministry of Defence focusing on providing IT solutions for training and learning in the armed forces. Ved Prakash Ved Prakash is the Chief Knowledge Officer of Wipro Technologies, who he has been with for the past 17½ years, which is a leading global IT, consulting, R&D and BPO services provider to Fortune 1000 companies. Prior to his current role, he was heading P&L for the health sciences vertical of Wipro where it grew eight fold in two years. Under his leadership, Wipro has been the proud recipient of Global, Asian and Indian MAKE

(most admired knowledge enterprise) awards for excellence in knowledge management over the past several years. Wipro has also been inducted into the elite Global MAKE Hall of Fame. Arthur Shelley Arthur is a capability and knowledge strategy consultant, educator and author of the two books: ‘Being a Successful Knowledge Leader’ and ‘The Organizational Zoo, A Survival Guide to Workplace Behavior’. He works with corporations and government teams to enhance outcomes from projects and knowledge based initiatives. In his former role of Global Knowledge Director at Cadbury Schweppes, he successfully initiated and facilitated virtual global communities to leverage knowledge, exchange ideas and increase productivity. Dave Snowden Dave Snowden is the Founder and Chief Scientific Officer of Cognitive Edge. He has pioneered a science based approach to organisations drawing on anthropology, neuroscience and complexity and currently leading a series of experimental programs to create a new approach to measuring impact in public services. Dave previously worked for IBM where he was a Director of the Institution for Knowledge Management and founded the Cynefin Centre for Organisational Complexity. His company, Cognitive Edge exists to integrate academic thinking with practice in organisations throughout the world. Gosia Stergios Gosia Stergios is a Knowledge and Information Programs Analyst at Harvard Business School Knowledge and Library Services (KLS). She conducts an environmental scan of the information industry and pilots innovative information products and services at KLS. Before joining KLS, she held knowledge management positions at Mercer Management Consulting and the Andersen Consulting/Accenture Institute for Strategic Change. Edgar Tan Edgar manages Straits Knowledge’s consulting and research projects, and is one of Singapore’s most experienced facilitators in the practice of open space technology. He has a Master’s in Training and Performance Management and is learning to play the violin.

Interactive Highlights KM Excellence Panel Discussion This is your chance to gain an insight into the views of our experts. Hear a short overview

KM Method Cards Activity

from each of the panel speakers about their

In this session, you will use

organisation’s recent work that led them

KM method cards to explore

to achieving prestigious recognition via KM

new approaches, methods

award nominations. You’ll then be given the

Reverse Brainstorming Session

and tools for identifying

Coming up with new ideas

opportunity to pose your questions and gain a better

useful techniques during KM

or insights in a conventional

understanding about the key factors involved in their

projects. You will engage in key

brainstorming session is

successful knowledge management journeys.

strategy and planning activities to brainstorm

often hard work and not very

implementation possibilities and identify

engaging. An alternative

training needs within your organisation.

approach is the “reverse brainstorm”.

Awards; Co-founder, Straits Knowledge

Facilitated by:

than brainstorming about something

Patrick Lambe, Secretary to the iKMS KM Excellence

they would like – delegates will instead

Panelists:

Awards; Co-founder, Straits Knowledge

brainstorm the opposite of what they would

Moderated by:

In this session, the concept is simple: rather

Patrick Lambe, Secretary to the iKMS KM Excellence

like. For example, if a KM practitioner would

Kim Hai Neo, Division Manager (Information Strategies), Singapore Armed Forces, Ministry of Defence;

Supported by:

like their KM project to be a success, they

Shubha Ashraf, Dy. General Manager - Knowledge

Michelle Lambert, Convenor, Knowledge

don’t ask “How do we ensure our KM project

Management, Eureka Forbes Ltd;

Management Roundtable (KMRt);

is a success?” but instead “How do we ensure

Ved Prakash, Chief Knowledge Officer, Wipro

Arthur Shelley, Founder, Intelligent Answers;

that our KM project is a total miserable

Technologies;

Author, The Organizational Zoo;

failure?”

Ernest Kian Meng Lee, Director (Organisation Excellence),

Luke Naismith, Strategy Adviser, Knowledge and

Inland Revenue Authority of Singapore

Human Development Authority, Government of Dubai;

Facilitated by:

Edgar Tan, Partner, Straits Knowledge

David Gurteen, Founder, Gurteen Knowledge