Km Asia 2009

Early Bird Offer SAVE 10% valid until 23/10/2009

Using knowledge management to advance your organisation during times of change 24 - 26 November 2009

International keynotes: Dave Snowden

Suntec Singapore International

Founder and Chief Scientific Officer,

Convention & Exhibition Centre

Cognitive Edge Pte Ltd

•

Hear knowledge management experts investigate issues such as sustainability and



prosperity, enterprise-wide collaboration, social networks and new media, knowledge



transfer and continuity

•

Hear industry case studies from practitioners representing various Asia-Pacific nations

Library Services,

•

Network with KM professionals from all around the world

Harvard Business School

•

Collaborate and share knowledge during interactive sessions: the reverse brainstorming



session and the interactive MAKE panel discussion

•

Identify and examine information and collaborative tools and their practical application



within the business

•

Gain one on one expert advice from our international KM experts during our interactive



post-conference workshops

Mary Lee Kennedy Executive Director, Knowledge and

Marion Georgieff Chief Knowledge Officer U.S. Secret Service

Asia Pacific case studies: David Gurteen Founder, Gurteen Knowledge

John P. Girard Associate Professor, Minot State University

Singapore Armed Forces, Ministry of Defence Asian Development Bank Eureka Forbes Ltd Tech Mahindra Ltd Shell Global Solutions (Malaysia)

Official Newspaper Partner:

Water Corporation Online Partners:

Media Partners:

Supported by:

Official COPs:

Produced By:

w w w. k m a s i a . c o m

Welcome to KM Asia 2009 KM Asia is one of the longest standing events, and one that has over the years attracted some of the major names in both the theory and practice of knowledge management. It has also centred knowledge management in the region attracting delegates from many countries. This year is no exception. For me it is an opportunity to greet old friends and meet new ones. I first met Mary Lee Kennedy when she worked for Microsoft before she moved to Harvard and thence to her own business. I can speak no more highly than to say that when I was in Redmond earlier this year she was still remembered as a pioneer. David Gurteen single-handedly created and maintains one of the major public resources of knowledge management. He has run his popular KCafés on four continents and I anticipate he will distil the wisdom gained from those events as a keynote speaker. John Girard and Marion Georgieff bring an American perspective to the event. Marion’s background in artificial intelligence and experience working within a major U.S. agency provide a complement to the consultancy and research experience that John brings as he has done through his books. Aside from the keynotes we have a range of practitioner case studies, we hear from MAKE award winners, in addition to a broad range of workshops. I thoroughly enjoyed the ‘Experienced KM Practitioner’ workshop that I ran at KM Australia in August and I’m pleased that ARK have decided to repeat the post-conference session in Singapore. A mixture of theory and practice, a chance to take part in workshops and in the multiple and valuable conversations that always take place between delegates, KM Asia is an event not to be missed. Dave Snowden, Emeritus Director, KM Asia 2009

DAY ONE – Tuesday, 24 November 2009 8.15

Registration and refreshments

12.25

Extended exhibition break

8.45 9.00

Chairperson’s opening remarks

1.25

Gold sponsor session

International keynote address Digital scholarship: what it might mean for knowledge production? We are living in a transformational period in information sharing and knowledge creation history. Scholars, one of the primary generators of new knowledge in most societies exhibit new ways in which ideas are generated, information is expanded and new knowledge disseminated. Called “digital scholarship”, this is particularly true of scholars in the sciences, as well as in applied fields such as law, business, medicine, education and public policy.

2.05



The following will be addressed: • Major shifts in research processes and information behaviour as evidenced by digital scholarship • Digital scholarship applied to “real life” problems • Calls to action on yet unresolved knowledge production challenges presented by digital scholarship Mary Lee Kennedy, Executive Director, Knowledge and Library Services, Harvard Business School

9.45

Platinum sponsor keynote

10.30

Exhibition break

11.00

Practitioner case study Effectively implementing KM • Sowing the seed: establishing the need and initiating KM • Addressing challenges in internal implementation • Making KM visible: marketing the KM brand internally • Establishing people and governance initiatives • Outlining the KM vision and framework • Key learnings and the way ahead Nilesh Dabke, Senior Consultant, Tech Mahindra Ltd

11.45

Practitioner case study KM initiatives: engaging staff • What are the current barriers? • What will it take for staff to contribute? • How to sustain • How to reward and give recognition • What works and what does not Rita Nangia, Senior Advisor, Office of Information Systems and Technology, Asian Development Bank



International keynote address The TLC of KM: understanding and applying the enablers of knowledge management • How organisational leaders can apply the enablers of knowledge management to achieve a competitive advantage • Lessons of leaders who successfully enabled a knowledge environment – we will also learn from some leaders who were not so successful • Improving organisational effectiveness through the application of simple ideas that work in complex environments John P. Girard, Associate Professor, Minot State University

2.50 Practitioner case study The making of eSILK - a Web 2.0 KM system eSILK is an acronym for enterprise System for Innovation, Learning and Knowledge, a workplace portal designed for the Ministry of Defence, Singapore. This presentation will trace the evolutionary journey of eSILK and gives an overview of how Web 2.0 and other KM technologies were incorporated into this knowledge portal. Tan Bee Thiam, Project Manager - Acquisition Department, IT Projects Management; Shirlyn Lim, Knowledge Architect, SAF CIO Office, Singapore Armed Forces, Ministry of Defence 3.30

Exhibition break

4.00

Silver sponsor session

4.35

6.35

Interactive session: Reverse brainstorming session How do you utterly and totally destroy openness and transparency within an organisation and ensure that people won’t collaborate or share their knowledge? Facilitated by: David Gurteen, Founder, Gurteen Knowledge

Chairperson’s closing remarks and end of day one

w w w. k m a s i a . c o m DAY TWO – Wednesday, 25 November 2009 Registration and refreshments

8.15

8.45 Chairperson’s opening remarks 9.00 International keynote address Working across silos One of the perennial problems in both KM and IM is getting people to share material across silos. The need for joined up thinking is common to industry and government alike, linking and connecting material. However, attempts to create shared systems run into ethical, behavioural and technical barriers that appear insurmountable. In practice, faced with a real need, few people will refuse to help out a colleague. However, asked to share what they know without the context of a genuine need, they will either refuse, or fail to share in practice.





The following will be addressed: • Ethical issues associated with information and knowledge sharing • Sharing metadata not data, creating a system by which knowledge can be volunteered in the context of need • Building human networks across silos • New organisational forms for cross silo knowledge working Dave Snowden, Founder and Chief Scientific Officer, Cognitive Edge Pte Ltd

9.45

Diamond sponsor keynote

10.30

Exhibition break

11.00



Practitioner case study Shell’s BedROCK for knowledge retention Knowledge retention is vital to business continuity and success in any industry, but more so in the oil and gas sector due to its complexity and scarcity of human capital. This presentation focuses on Shell Global Solutions’ efforts in knowledge retention. • History of knowledge retention at Shell • The knowledge retention process • The hits and misses of knowledge retention • What does the future hold? Siew Hoong Aw, Knowledge/Information Manager, Shell Global Solutions (Malaysia)



International keynote address Let’s talk about, “is your knowledge worth retaining?” • Have you considered the meaning of knowledge? You have? Care to talk about it? • What’s in your black box of knowledge? Yes, you have one. I have one, and the person sitting next to you has one. Care to talk about it? • Why do you run when you see the CKO coming? Could it be you are troubled by thoughts in which your knowledge may be of questionable value? Let’s talk about it. • I have another question, which I have to ask in person. We can talk about it. Okay? Marion Georgieff, Chief Knowledge Officer, U.S. Secret Service

12.30

Extended exhibition break

11.45



1.30



Practitioner case study Effectively implementing KM in a geographically dispersed organisation • Introducing KM platforms • Promoting “hybrid” KM environments • Being innovative in addressing a large workforce • Encouraging knowledge volunteerism • Sustaining KM implementation and maintaining continuity Shubha Ashraf, Dy. General Manager - Knowledge Management, Eureka Forbes Ltd

2.10

Gold sponsor session

2.50

Exhibition break

3.20 International keynote address People 2.0: working in a 2.0 world • KM and the world of work are on the brink of a profound transformation • We are no longer consumers of goods, services or education - we are prosumers • Moving from a command and control world to a participatory world • The deep implications for KM as we transition from KM 1.0 to KM 2.0 or Social KM • The need to open up and grasp the potential that the new tools offer us • The real challenge is in our mindsets - both managers and individuals David Gurteen, Founder, Gurteen Knowledge 4.05



Practitioner case study Sustaining KM during the financial crunch • Dealing with probable talent shortages • Developing knowledge plans • KM implementation and KM benefits during times of economic change • The composition of the KM team within an organisation • What strategies should the KM practitioner take to stay relevant in an organisation? Mary Papachristos, Manager, Technology & Research Management, Water Corporation

4.45

Interactive MAKE panel discussion This is your chance to gain an insight into the views of our award winning experts. Hear a short overview from each of the panel speakers about their organisation’s recent work that led them to achieving the prestigious MAKE accolade.



You’ll then be given the opportunity to pose your questions and gain a better understanding about the key factors involved in their successful knowledge management journeys.



Moderated by: Patrick Lambe, Secretary to the iKMS KM Excellence Awards; Co-founder, Straits Knowledge Panellists: Kim Hai Neo, Division Manager (Information Strategies), Singapore Armed Forces, Ministry of Defence; Shubha Ashraf, Dy. General Manager - Knowledge Management, Eureka Forbes Ltd

5.45

Chairperson’s closing remarks and end of conference

POST-CONFERENCE WORKSHOPS Thursday, 26 November 2009

Workshop A Collective intelligence for everyday strategy 9.30-12.30

Facilitated by: Mary Lee Kennedy, Executive Director; Gosia Stergios, Knowledge and Information Programs Analyst, Knowledge and Library Services, Harvard Business School Mary Lee Kennedy is the Executive Director of Knowledge and Library Services at Harvard Business School. She is responsible for the School’s knowledge and information management strategy and its implementation. Prior to Harvard, Mary Lee held knowledge management positions with global responsibility for Microsoft Corporation and Digital Equipment Corporation. As an independent knowledge management consultant Mary Lee works for non-profit, for-profit, and governmental organisations, as well as for international institutions. Gosia Stergios is a Knowledge and Information Programs Analyst at Harvard Business School, Knowledge and Library Services (KLS). She conducts an environmental scan of the information industry and pilots innovative information products and services at KLS. Before joining KLS, she held knowledge management positions at Mercer Management Consulting and the Andersen Consulting/Accenture Institute for Strategic Change. About the workshop: Many organisations suffer from the inability to bring strategy into the everyday work of the organisation so that anyone can identify how their tasks impact the organisation’s primary objectives. This workshop will enable managers to implement a process to engage the collective intelligence of the organisation in ongoing strategy validation and renewal. It will introduce three specific tools: 1) Idea prioritisation 2) Collective trends analysis 3) Verification via prediction markets After attending this workshop, managers will be able to design and introduce a similar plot within their own organisation.



Workshop B The Gurteen knowledge café masterclass 9.30-12.30

Facilitated by: David Gurteen, Founder, Gurteen Knowledge David Gurteen has over 30 years experience working in high technology industries. Today he works as an independent facilitator to help people achieve results through innovating, sharing, learning and working more effectively together. David is the Founder of the Gurteen Knowledge Community - a global learning network of over 15,000 people in 154 countries who share and learn from each other and who strive to see the world differently, think differently and act differently. He is well known for his Gurteen Knowledge Cafés and knowledge sharing workshops that he runs regularly in London and around the world. About the workshop: Knowledge sharing is a key issue for KM and for organisational success. But real knowledge sharing requires an open mindset and continues to be a challenge for many organisations. In fact, it can be difficult to even get people to talk openly to one another other about their specific corporate interests, opportunities and responsibilities. The knowledge café is a tool that is used to share tacit knowledge. It can be used within teams or communities of practice to question entrenched assumptions, to help facilitate learning from others and gain a deeper collective understanding of a subject – through conversation. This workshop is designed to help you: • Understand the importance of conversation within your business • Design and run knowledge cafés • Use knowledge cafés to solve specific business problems and challenges • Create opportunities in your organisation for creative conversation





Workshop C Being a successful knowledge leader 9.30-12.30

Facilitated by: Arthur Shelley, Founder, Intelligent Answers; Author, The Organizational Zoo Arthur Shelley is the Founder and CEO of Intelligent Answers, a niche consultancy focused on capability development and knowledge strategy. In his former role of Global Knowledge Director at Cadbury Schweppes, he initiated and facilitated virtual global communities to leverage knowledge, exchange ideas and increase productivity. He is the author of Being a Successful Knowledge Leader and The Organizational Zoo, A Survival Guide to Workplace Behavior. Arthur is also the Knowledge Management Coordinator for RMIT University’s MBA program and conducts research on knowledge strategy and behaviours. About the workshop: Successful leadership of knowledge programs is within reach. This interactive workshop will explore the attributes that successful knowledge leaders possess that enable them to make the difference between successful programs and failure. • Discover the 20 capability development themes from the new Ark report Being a Successful Knowledge Leader • Learn how behaviour, attitudes, culture and environmental aspects influence these capabilities • Understand their impacts on decision making and outcomes • Discuss the practical implications of some successful programs You will engage in conversations that matter around what will work best for you in your context. You will investigate how the knowledge framework can be applied within your organisation.

POST-CONFERENCE WORKSHOPS Thursday, 26 November 2009

Workshop D KM for the experienced practitioner What are the big issues in KM at the moment? 1.30-4.30

Facilitated by: Dave Snowden, Founder and Chief Scientific Officer, Cognitive Edge Pte Ltd Dave Snowden has been one of the leading figures in the movement towards integration of humanistic approaches to knowledge management with appropriate technology and process design. Well known for his work on the role of narrative and sense making, he is an entertaining speaker and a formidable realist, and one of the few thought leaders who can bring together the academic and practitioner perspectives into a single, comprehensible purview. About the workshop: This workshop is intended for people with experience in knowledge management, and is designed to explore some of the major issues and opportunities facing KM at the moment. The day will be facilitated by Dave Snowden who will also provide participants with an opportunity to experience complex systems approaches to facilitation of group meetings, using open source methods developed by Cognitive Edge. The subjects will be determined by the participants, however may include: • Where is knowledge management going? • What are the foundation disciplines for KM; where should we look for inspiration? • How to engage senior management • The relationship of social computing to knowledge management • Knowledge management approaches to decision support and risk management • What do we need to give up? Are there any sacred cows in KM? The workshop welcomes all practitioners who are veterans in the field of knowledge management.







Workshop E The leader’s guide to knowledge management: drawing on the past to enhance future performance 1.30-4.30

Facilitated by: John P. Girard, Associate Professor, Minot State University; JoAnn L. Girard, Co-founder and Managing Partner, Sagology John P. Girard is an author, award winning researcher, speaker and Associate Professor of Management at Minot State University where he is actively engaged in academic research. John is Co-author of The Leader’s Guide to Knowledge Management: Drawing on the Past to Enhance Future Performance published by Business Expert Press, a copy of which will be provided to all workshop participants. John has spoken in the United States, Canada, Europe, Asia, Africa, Australia, and South America at several reputable events. He has undertaken training and consulting assignments for clients such as the Department of National Defence, Canadian Forces College, Canadian International Development Agency, U.S. Department of Labor, Job Corps, and the Dubai Municipality. For more information, see www.johngirard.net JoAnn L. Girard is the Co-founder and Managing Partner of Sagology, a firm that focuses on connecting people with people to collaborate and share knowledge. JoAnn is Co-author of The Leader’s Guide to Knowledge Management: Drawing on the Past to Enhance Future Performance published by Business Expert Press in 2009. About the workshop: Today when most executives consider the intellectual capital of their organisation, they focus on the present. They seek tools and techniques to exploit their organisational knowledge for some immediate gain. There is an emerging shift in thinking that will provide a lasting competitive advantage – the shift is from the present to the future. This workshop will focus on what executives should be doing now (or soon) to ensure the next generation of organisational leaders know what we knew. In other words, are we creating organisational memories today which will be useful to the next generation of leaders? Will today’s baby boomer based practices pass the test of time? Are our current processes the most relevant ones for the next generation of organisational leaders?

Workshop F Asking the right questions 1.30-4.30 Facilitated by: Marion Georgieff, Chief Knowledge Officer, U.S. Secret Service Marion Georgieff’s federal career of 26 years includes positions of Chief Knowledge Officer, Deputy Chief Information Officer, acting Assistant Division Chief of Applications Architecture, Branch Chief (Programs, Plans & Policy), Artificial Intelligence Specialist and Computer Specialist. Prior to his federal career, Mr Georgieff was Lead Scientist II of the Biochemistry Section for the Albuquerque National Laboratories, and Quality Control Chemist for International Minerals and Chemical Corporation. About the workshop: Organisations lose situational knowledge through employee resignations, retirements, and rotations/promotions (R³), and in many organisations rarely are the aspects of situational knowledge captured before employees leave. If aspects of R³ have been captured, it’s been by happenstance, i.e., without knowledge management all you have is happenstance. Considering the high rate of potential baby boomer retirements, is happenstance good enough? Perhaps you simply haven’t evaluated the loss of knowledge. Perhaps R³ is expendable, i.e., hire more replacements. If so, what do the remaining employees infer from this type of thinking and action? If people are important to the organisation as leadership has voiced, then how can knowledge retention by happenstance be good enough? Endless questions to ponder! CKO Georgieff will augment his keynote presentation Let’s talk about, “Is your knowledge worth retaining?” with this workshop to facilitate a “learning” discussion of do you fear knowledge retention? and what to do with your fear?

7

Fax back this form on +65 6423 9575

'

Tel: +65 6423 9987

:

[email protected] www.ark-group.com

+

Ark Group Australia Pty Ltd Main level, 83 Walker Street, North Sydney, NSW 2060 Australia

Sponsor and Exhibit at KM Asia 2009 Contact: Michael Moorcraft, Sponsorship Manager (p) +61 1300 550 662 (email) [email protected]

Workshops (select A / B / C / D / E / F)

4 ways to book :

AG-WEB

Organisation Name

Given Name

Phone

Surname

Fax

Job Title

Email Address

please tick

Postcode

Conference

Address

o o o o o o o o

Delegate 1 Delegate 2 Delegate 3 Delegate 4 Delegate 5 Delegate 6 Delegate 7 Delegate 8

o o o o o o o o

Group discounts

Delegates 1-4: Standard, Early Bird or Membership Discount pricing Delegates 5-10: 25% Discount off the Standard price 11th delegate or thereafter : 30% discount off the Standard price Group discounts can not be used in conjunction with any other offer or discount.

Two-day conference

o SGD$ 1495 + GST = SGD$ 1599.65 o US$ 995 + GST = US$ 1064.65

Signature I have read and accepted the booking conditions

Please note: Payment must be received in full prior to the event to guarantee your place

o Mastercard Card number

o Visa

o American Express

A

B

C

D

E F

(please circle)

iKMS member discount Two-day conference

o SGD$ 745 + GST = SGD$ 797.15 o US$ 545 + GST = US$ 583.15

o

Save 20%

We recommend to book early as places at our workshops are strictly limited in order to guarantee a high level of interactivity amongst delegates and the workshop leaders.

Expiry date Cardholder’s name Cardholder’s signature o Payment enclosed

Post-conference workshop

(Cheques should be made payable to Applied Research & Knowledge (Ark) Pte Ltd)

o Please invoice me Booking conditions 1. Bookings can be submitted at any stage prior to the event, subject to availability. A limited allocation is being held and booking early is therefore recommended. In the event of the booking not being accepted by Ark Group Australia the total amount will be refunded. 2. Payment must be received in full prior to the course. 3. All speakers are correct at the time of printing, but are subject to variation without notice. 4. If the delegate cancels after the booking has been accepted, the delegate will be liable to the following cancellation charges: - Cancellations notified over 45 days prior to the event will not incur a cancellation fee. - In the event of a cancellation being between 45 and 30 days prior to the event, a 20% cancellation fee will be charged. - For cancellations received less than 30 days prior to the event, the full delegate rate must be paid and no refunds will be available. 5. All bookings submitted by e-mail, fax, or over the telephone are subject to these booking conditions. 6. All cancellations must be received in writing. 7. Ark Group will not be held liable for circumstances beyond their control which lead to the cancellation or variation of the programme. 8. This contract is made under the law of the Republic of Singapore. 9. Delegates are responsible for their own travel, accommodation and visa requirements. 10. Applied Research & Knowledge (Ark) Pte Ltd is the registered company name of Ark Group. Company Registration No. 200103429M We occasionally allow reputable companies to mail details of products we feel may be of interest. C099 If you do not wish to receive this service, please tick this box q

Early Bird exp: 23/10/09 Member Discount exp: 23/10/09

I am a member of one of the supporting organisations.

o

Save 10%

o

Save 15%

Please specify organisation for verification:

The early iKMS, early bird and member discount offers cannot be used in conjunction with any other discounts.

Suntec Singapore International Convention & Exhibition Centre Suntec Singapore International Convention & Exhibition Centre 1 Raffles Boulevard, Suntec City, Contact: (65) 6337 2888 http://www.suntecsingapore.com For preferential accommodation rates please contact Aimee Rootes on [email protected]