Km Asia 2009 Brochure

Early Bird Offer SAVE 10% valid until 23/10/2009

Using knowledge management to advance International keynotes your organisation during times of change & expert contributors: 24 - 26 November 2009 Suntec Singapore International Convention & Exhibition Centre

Dave Snowden Founder and Chief Scientific Officer, Cognitive Edge Pte Ltd

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Hear knowledge management experts investigate issues such as sustainability and



prosperity, enterprise-wide collaboration, social networks and new media, knowledge



transfer and continuity

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Hear industry case studies from practitioners representing various Asia-Pacific nations

Library Services,

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Network with KM professionals from all around the world

Harvard Business School

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Collaborate and share knowledge during interactive sessions: the reverse brainstorming



session and the interactive MAKE panel discussion

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Identify and examine information and collaborative tools and their practical application



within the business

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Gain one on one expert advice from our international KM experts during our interactive



post-conference workshops

Mary Lee Kennedy Executive Director, Knowledge and

Gosia Stergios Knowledge and Information Programs Analyst, Harvard Business School

Asia Pacific case studies: David Gurteen Founder, Gurteen Knowledge

John P. Girard Associate Professor, Minot State University

Singapore Armed Forces, Ministry of Defence Asian Development Bank Eureka Forbes Ltd Tech Mahindra Ltd Shell Global Solutions (Malaysia)

Official Newspaper Partner:

Water Corporation Online Partners:

Media Partners:

Supported by:

Official COPs:

Produced By:

w w w. k m a s i a . c o m

Welcome to KM Asia 2009 KM Asia 2009 will reflect specific and topical issues that large organisations are currently facing. Through targeted research and input from experts in collaboration and information management, Ark Group has worked to ensure that the direction and content of each presentation will provide you with useful, practical and timely lessons that you can employ within your organisation. You’ll be aided with insights into how you can deliver your business objectives and gain a competitive advantage by sharing knowledge and information across all organisational business units. The event will feature prominent international keynotes, industry practitioners and MAKE Award winning organisations who will explore opportunities and obstacles in collaboration and networking, social media, sustainability and profitability, and will discuss best practices and innovations in these key areas. You will be exposed to a vast range of experiences and key learning opportunities that will both directly and indirectly illustrate how KM affects and is being affected by current global issues.

DAY ONE – Tuesday, 24 November 2009 8.15

Registration and refreshments

12.25

Extended exhibition break

8.45 9.00

Chairperson’s opening remarks

1.25

Gold sponsor session

International keynote address Digital scholarship: what it might mean for knowledge production? We are living in a transformational period in information sharing and knowledge creation history. Scholars, one of the primary generators of new knowledge in most societies, exhibit new ways in which ideas are generated, information is expanded and new knowledge disseminated. Called “digital scholarship”, this is particularly true of scholars in the sciences, as well as in applied fields such as law, business, medicine, education and public policy.



The following will be addressed: • Major shifts in research processes and information behaviour as evidenced by digital scholarship • Digital scholarship applied to “real-life” problems • Calls to action on yet-unresolved knowledge production challenges presented by digital scholarship Mary Lee Kennedy, Executive Director, Knowledge and Library Services; Gosia Stergios, Knowledge and Information Programs Analyst, Harvard Business School

2.05 International keynote address The TLC of KM: understanding and applying the enablers of knowledge management • How organisational leaders can apply the enablers of knowledge management to achieve a competitive advantage • Lessons of leaders who successfully enabled a knowledge environment – we will also learn from some leaders who were not so successful • Improving organisational effectiveness through the application of simple ideas that work in complex environments John P. Girard, Associate Professor, Minot State University

9.45

Platinum sponsor keynote

10.30

Extended exhibition break

11.00

Practitioner case study Effectively implementing KM • Sowing the seed: establishing the need and initiating KM • Addressing challenges in internal implementation • Making KM visible: marketing the KM brand internally • Establishing people and governance initiatives • Outlining the KM vision and framework • Key learnings and the way ahead Nilesh Dabke, Senior Consultant, Tech Mahindra

11.45

Practitioner case study KM initiatives: engaging staff • What are the current barriers? • What will it take for staff to contribute? • How to sustain • How to reward and give recognition • What works and what does not Rita Nangia, Senior Advisor, Office of Information Systems and Technology, Asian Development Bank

2.50

Extended exhibition break

3.20 Practitioner case study The making of eSILK - a Web 2.0 KM system eSILK is an acronym for enterprise System for Innovation, Learning and Knowledge, a workplace portal designed for the Ministry of Defence, Singapore. This presentation will trace the evolutionary journey of eSILK and gives an overview of how Web 2.0 and other KM technologies were incorporated into this knowledge portal. Tan Bee Thiam, Project Manager - Acquisition Department, IT Projects Management; Shirlyn Lim, Knowledge Architect, SAF CIO Office, Singapore Armed Forces, Ministry of Defence 4.00

Silver sponsor session

4.35

Interactive session: Reverse brainstorming session How do you utterly and totally destroy openness and transparency within an organisation and ensure that people won’t collaborate or share their knowledge? Facilitated by: David Gurteen, Founder, Gurteen Knowledge

6.35

Chairperson’s closing remarks and end of day one

w w w. k m a s i a . c o m DAY TWO – Tuesday, 25 November 2009 Registration and refreshments

8.15

8.45 Chairperson’s opening remarks 9.00 International keynote address Working across silos One of the perennial problems in both KM and IM is getting people to share material across silos. The need for joined up thinking is common to industry and government alike, linking and connecting material. However attempts to create shared systems run into ethical, behavioural and technical barriers that appear insurmountable. In practice, faced with a real need, few people will refuse to help out a colleague. However, asked to share what they know without the context of a genuine need, they will either refuse, or fail to share in practice.





The following will be addressed: • Ethical issues associated with information and knowledge sharing • Sharing metadata not data, creating a system by which knowledge can be volunteered in the context of need • Building human networks across silos • New organisational forms for cross silo knowledge working Dave Snowden, Founder and Chief Scientific Officer, Cognitive Edge Pte Ltd

9.45

Diamond sponsor keynote

10.30

Extended exhibition break

11.00



Practitioner case study Shell’s BedROCK for knowledge retention Knowledge retention is vital to business continuity and success in any industry, but more so in the oil and gas sector due to its complexity and scarcity of human capital. This presentation focuses on Shell Global Solutions’ efforts in knowledge retention. • History of knowledge retention at Shell • The knowledge retention process • The hits and misses of knowledge retention • What does the future hold? Siew Hoong Aw, Knowledge/Information Manager, Shell Global Solutions (Malaysia)

11.45 12.30

International keynote address (TBC) Extended exhibition break

1.30 Practitioner case study Effectively implementing KM in a geographically dispersed organisation • Introducing KM platforms • Promoting “hybrid” KM environments • Being innovative in addressing a large workforce • Encouraging knowledge volunteerism • Sustaining KM implementation and maintaining continuity Shubha Ashraf, Dy. General Manager - Knowledge Management, Eureka Forbes Ltd



2.10

Gold sponsor session

3.20 International keynote address People 2.0: working in a 2.0 world • KM and the world of work are on the brink of a profound transformation • We are no longer consumers of goods, services or education - we are prosumers • Moving from a command and control world to a participatory world • The deep implications for KM as we transition from KM 1.0 to KM 2.0 or Social KM • The need to open up and grasp the potential that the new tools offer us • The real challenge is in our mindsets - both managers and individuals David Gurteen, Founder, Gurteen Knowledge 4.05



Practitioner case study Sustaining KM during the financial crunch • Dealing with probable talent shortages • Developing knowledge plans • KM implementation and KM benefits during times of economic change • The composition of the KM team within an organisation • What strategies should the KM practitioner take to stay relevant in an organisation? • The real challenge is in our mindsets - both managers and individuals Mary Papachristos, Manager, Technology & Research Management, Water Corporation

4.45

Interactive MAKE panel discussion This is your chance to gain an insight into the views of our award winning experts. Hear a short overview from each of the panel speakers about their organisation’s recent work that led them to achieving the prestigious MAKE accolade.



You’ll then be given the opportunity to pose your questions and gain a better understanding about the key factors involved in their successful knowledge management journeys. Moderated by: Patrick Lambe, Co-founder, Straits Knowledge Panellists: Kim Hai Neo, Division Manager (Information Strategies), Singapore Armed Forces, Ministry of Defence; Shubha Ashraf, Dy. General Manager - Knowledge Management, Eureka Forbes Ltd

5.35

Chairperson’s closing remarks and end of conference

POST-CONFERENCE WORKSHOPS Thursday, 26 November 2009

Workshop A Collective intelligence for everyday strategy 9.30-12.30

Facilitated by: Mary Lee Kennedy, Executive Director, Knowledge and Library Services; Gosia Stergios, Knowledge and Information Programs Analyst, Harvard Business School Mary Lee Kennedy is the Executive Director of Knowledge and Library Services at Harvard Business School. She is responsible for the School’s knowledge and information management strategy and its implementation. Prior to Harvard, Mary Lee held knowledge management positions with global responsibility for Microsoft Corporation and Digital Equipment Corporation. As an independent knowledge management consultant Mary Lee works for non-profit, for-profit, and governmental organisations, as well as for international institutions. Gosia Stergios is a Knowledge and Information Programs Analyst at Harvard Business School Knowledge and Library Services (KLS). She conducts an environmental scan of the information industry and pilots innovative information products and services at KLS. Before joining KLS, she held knowledge management positions at Mercer Management Consulting and the Andersen Consulting/Accenture Institute for Strategic Change. About the workshop: Many organisations suffer from the inability to bring strategy into the everyday work of the organisation so that anyone can identify how their tasks impact the organisation’s primary objectives. This workshop will enable managers to implement a process to engage the collective intelligence of the organisation in ongoing strategy validation and renewal. It will introduce three specific tools: 1) Idea prioritisation 2) Collective trends analysis 3) Verification via prediction markets



Workshop B The Gurteen knowledge café masterclass 9.30-12.30

Facilitated by: David Gurteen, Founder, Gurteen Knowledge David Gurteen has over 30 years experience working in high technology industries. Today he works as an independent facilitator to help people achieve results through innovating, sharing, learning and working more effectively together. David is the Founder of the Gurteen Knowledge Community - a global learning network of over 15,000 people in 154 countries who share and learn from each other and who strive to see the world differently, think differently and act differently. He is well known for his Gurteen Knowledge Cafés and knowledge sharing workshops that he runs regularly in London and around the world. About the workshop: Knowledge sharing is a key issue for KM and for organisational success. But real knowledge sharing requires an open mindset and continues to be a challenge for many organisations. In fact, it can be difficult to even get people to talk openly to one another other about their specific corporate interests, opportunities and responsibilities. The knowledge café is as a tool that is used to share tacit knowledge. It can be used within teams or communities of practice to question entrenched assumptions, to help facilitate learning from others and gain a deeper collective understanding of a subject – through conversation. This workshop is designed to help you: • Understand the importance of conversation within your business • Design and run knowledge cafés • Use knowledge cafés to solve specific business problems and challenges • Create opportunities in your organisation for creative conversation





Workshop C Being a successful knowledge leader 9.30-12.30

Facilitated by: Arthur Shelley, Founder, Intelligent Answers; Author, The Organizational Zoo Arthur is the Founder and CEO of Intelligent Answers, a niche consultancy focused on capability development and knowledge strategy. In his former role of Global Knowledge Director at Cadbury Schweppes, he initiated and facilitated virtual global communities to leverage knowledge, exchange ideas and increase productivity. He is the author of Being a Successful Knowledge Leader and The Organizational Zoo, A Survival Guide to Workplace Behavior. Arthur is also the Knowledge Management Coordinator for RMIT University’s MBA program and conducts research on knowledge strategy and behaviours. About the workshop: Successful leadership of knowledge programs is within reach. This interactive workshop will explore the attributes that successful knowledge leaders possess that enable them to make the difference between successful programs and failure. • Discover the 20 capability development themes from the new Ark report Being a Successful Knowledge Leader • Learn how behaviour, attitudes, culture and environmental aspects influence these capabilities • Understand their impacts on decision making and outcomes • Discuss the practical implications of some successful programs You will engage in conversations that matter around what will work best for you in your context. You will investigate how the knowledge framework can be applied within your organisation.

POST-CONFERENCE WORKSHOPS Thursday, 26 November 2009 Workshop D KM for the experienced practitioner What are the big issues in KM at the moment? 1.30-4.30 Facilitated by: Dave Snowden, Founder and Chief Scientific Officer, Cognitive Edge Pte Ltd Dave Snowden has been one of the leading figures in the movement towards integration of humanistic approaches to knowledge management with appropriate technology and process design. Well known for his work on the role of narrative and sense making, he is an entertaining speaker and a formidable realist, and one of the few thought leaders who can bring together the academic and practitioner perspectives into a single, comprehensible purview. About the workshop: This workshop is intended for people with experience in knowledge management, and is designed to explore some of the major issues and opportunities facing KM at the moment. The day will be facilitated by Dave Snowden who will also provide participants with an opportunity to experience complex systems approaches to facilitation of group meetings, using open source methods developed by Cognitive Edge. The subjects will be determined by the participants, however may include: • Where is knowledge management going? • What are the foundation disciplines for knowledge management; where should we look for inspiration? • How to engage senior management • The relationship of social computing to knowledge management • Knowledge management approaches to decision support and risk management • What do we need to give up? Are there any sacred cows in knowledge management? The workshop welcomes all practitioners who are veterans in the field of knowledge management.







Workshop E The leader’s guide to knowledge management: drawing on the past to enhance future performance 1.30-4.30

Facilitated by: John P. Girard, Associate Professor, Minot State University; JoAnn L. Girard, Co-founder and Managing Partner, Sagology John P. Girard is an author, award winning researcher, speaker and Associate Professor of Management at Minot State University where he is actively engaged in academic research. John’s first book was an edited volume entitled Building Organizational Memories: Will you know what you knew? published by IGI Global in 2009. John is Co-author of The Leader’s Guide to Knowledge Management: Drawing on the Past to Enhance Future Performance published by Business Expert Press, a copy of which will be provided to all workshop participants. John speaks regularly on the subject of knowledge management. He has spoken in the United States, Canada, Europe, Asia, Africa, Australia, and South America at several reputable events. John has undertaken training and consulting assignments for clients such as the Department of National Defence, Canadian Forces College, Canadian International Development Agency, U.S. Department of Labor, Job Corps, and the Dubai Municipality. For more information, see www.johngirard.net JoAnn is the Co-founder and Managing Partner of Sagology, a firm that focuses on connecting people with people to collaborate and share knowledge. She has worked on a variety of knowledge intensive research projects that considered issues such as information anxiety, enterprise dementia, and organisational memories. JoAnn is Co-author of The Leader’s Guide to Knowledge Management: Drawing on the Past to Enhance Future Performance published by Business Expert Press in 2009. JoAnn was a member of the Editorial Advisory Board for Building organizational memories: Will you know what you knew? published by IGI Global in 2009. About the workshop: Today when most executives consider the intellectual capital of their organisation, they focus on the present. They seek tools and techniques to exploit their organisational knowledge for some immediate gain. There is an emerging shift in thinking that will provide a lasting competitive advantage – the shift is from the present to the future. This workshop will focus on what executives should be doing now (or soon) to ensure the next generation of organisational leaders know what we knew. In other words, are we creating organisational memories today which will be useful to the next generation of leaders? Will today’s baby boomer based practices pass the test of time? Are our current processes the most relevant ones for the next generation of organisational leaders?

Interactive Highlights Reverse brainstorming session In this session, the concept is simple: rather than brainstorming about something they would like – delegates will instead brainstorm the opposite of what they would like. For example, if a KM practitioner would like their KM project to be a success, they don’t ask “How do we ensure our KM project is a success?” but instead “How do we ensure that our KM project is a total miserable failure?” MAKE panel discussion This is your chance to gain an insight into the views of our award winning experts. Hear a short overview from each of the panel speakers about their organisation’s recent work that led them to achieving the prestigious MAKE accolade. You’ll then be given the opportunity to pose your questions and gain a better understanding about the key factors involved in each of their successful knowledge management journeys.

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Sponsor and Exhibit at KM Asia 2009 Contact: Michael Moorcraft, Sponsorship Manager (p) +61 1300 550 662 (email) [email protected]

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Suntec Singapore International Convention & Exhibition Centre Suntec Singapore International Convention & Exhibition Centre 1 Raffles Boulevard, Suntec City, Contact: (65) 6337 2888 http://www.suntecsingapore.com For preferential accommodation rates please contact Aimee Rootes on [email protected]