Successful Knowledge Initiatives
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Book before 25 September 2009 to receive your early bird discount
Two-day masterclass 28 - 29 October 2009 Melbourne
Leading Successful Knowledge Initiatives Enhancing personal and organisational performance with embedded knowledge flows
Masterclass leader:
Arthur Shelley Founder, Intelligent Answers; Author, The Organizational Zoo and Being a Successful Knowledge Leader; Mentor, Knowledge Management Course Coordinator, MBA Program RMIT University Graduate School of Business; Former Global Knowledge Director, Cadbury Schweppes
Benefit from the experience of one of Australia’s leading KM experts!
Participate in interactive and hands-on sessions to share ideas and experiences
This masterclass will provide an interactive environment that will enable you to: Build stronger networks of stakeholders and supporters Engage senior decision makers and maintain their support Embed knowledge principles into your organisational strategy Understand how to leverage behaviours to improve team performance Develop and apply the behavioural diversity of your teams Lead a network of people to proactively engage in collaborative initiatives
Supported by:
Official Event Report Being a Successful Knowledge Leader By Arthur Shelley
Online Partner:
Official Media Partner:
Produced by:
w w w.a rkg ro u p a u s t ra lia .c o m . a u
Please note: Due to the interactive nature of this event numbers are strictly limited
Leading Successful Knowledge Initiatives
Enhancing personal and organisational performance with embedded knowledge flows Why is this masterclass relevant to you? Many knowledge initiatives under perform. They don’t generate the promised benefits and as a result lose support from senior decision makers. This masterclass will provide a strategic approach that will enable leaders and managers to avoid these issues, and engage sponsors to actively participate in knowledge based initiatives. The masterclass will lead participants through a series of interactive conversations they can adapt and apply within their own workplace to generate the outcomes that they seek. This course will enable participants to be
more effective in embedding knowledge management principles into strategic planning processes and build strong relationships with decision makers and sponsors. Arthur will outline a pragmatic process that is easy to adopt whilst remaining sufficiently flexible to cater for cultural differences. Application of the concepts covered during this masterclass will build capabilities of the knowledge practitioner and organisation, highlight priority areas and ensure return on investments in intellectual, social and knowledge capital.
Who should attend?
Knowledge Managers Know How Managers Knowledge Workers Knowledge Analysts Knowledge Improvement Managers
Change Managers Quality Improvement Managers Organisational Development Managers Innovation Managers Knowledge Development Managers Knowledge Architects
Communication Managers Business Analysts Team Leaders seeking to harness knowledge within their business units Leaders and Managers responsible for strategic decisions and capability
About your masterclass leader:
Arthur Shelley
Arthur is a capability and knowledge strategy consultant and author of the books: Being a Successful Knowledge Leader and The Organizational Zoo: A Survival Guide to Workplace Behavior. He works with corporations and government teams to enhance outcomes from projects and knowledge based initiatives. In his former role as Global Knowledge Director at Cadbury Schweppes, he successfully initiated and facilitated virtual global communities to leverage knowledge, exchange ideas and increase productivity. Arthur incorporates humour and metaphor into his workshops to build understanding, trust and relationships, enhance teamwork and secure ownership. His ‘Conversations that Matter’ approach leverages diversity and facilitates the emergence of collaborative concepts for inclusion within the strategy. His knowledge leadership workshops develop learning across teams and generate better quality outcomes for both the individual and the group.
Arthur created and mentors the Organizational Zoo Ambassador Network, a free voluntary group interested in using the “Zoo Concepts” and other techniques designed by Arthur to enhance relationships and performance. He is a regular speaker and workshop facilitator at international conferences, and is also the Knowledge Management Course Coordinator for RMIT University’s MBA program.
This masterclass includes a series of interactive conversations supported by practical exercises to build you own knowledge based strategy! DAY ONE Wednesday, 28 October 2009
DAY TWO Thursday, 29 October 2009
8.30 Registration and refreshments
8.30 Registration and refreshments
9.00 Introduction and welcome Arthur will introduce the masterclass objectives and learning goals and discuss how the day will proceed. Attendees will participate in a “getting to know you” exercise, to share backgrounds, experience and expectations of the masterclass.
9.00 Recap and introduction to day two Arthur will introduce the objectives for the second day and review and update the learning goals. Attendees will detail their expectations for the day to come.
9.30 Conversation One: The art of conversation to influence 10.30 Morning refreshments and networking
9.30 Conversation Five: You are as powerful as your network Targeted communication for success 10.30 Morning refreshments and networking 11.00 Conversation Six: Outcomes focused for success Measuring the unmeasurable?
11.00 Conversation Two: Strategic knowledge flows 12.30 Networking lunch
12.30 Networking lunch
1.30 Conversation Three: Knowledge strategy = success? Closing the knowing doing gap
1.30 Conversation Seven: Aligning the right tools for efficiency
3.00 Afternoon refreshments and networking 3.15 Conversation Four: Performance is everything Impact of behaviour on knowledge Uptake and application 4.30 Wrap-up and end of day one
3.00 Afternoon refreshments and networking 3.15 Conversation Eight: Review of learnings Putting lessons into action within your workplace 4.30 Wrap-up and end of masterclass Beginning of new opportunities to enhance performance
Recommended readings and resources:
Arthur Shelley, Being a Successful Knowledge Leader. ARK Publishing 2009. Available at: http://www.ark-group.com
Arthur Shelley, The Organizational Zoo: A Survival Guide to Workplace Behavior. Aslan Publishing 2007. Available at: http://tinyurl.com/57rx38
Being a Successful Knowledge Leader Author: Arthur Shelley Pages: 280 Standard Price: A$ 495 + GST Delegate Price: A$ 295 + GST* Being a Successful Knowledge Leader is a unique resource that will enable you to be a more successful leader of knowledge-based programs and deliver greater outcomes from them. It focuses on the capabilities a leader needs to effectively lead and how successful leaders acquired them. A new holistic framework shows how to channel knowledge flow from business goals through projects to desired outcomes and generate superior performance.
*Delegates at this masterclass are entitled to receive a substantial discount on this report. You can register using the ‘Masterclass + Report’ package
SAVE $200 Please see registration page for details.
5 ways to book yo u r pla c e AT t h is event Phone: +61 1300 550 662 +61 (02) 8913 4000
Fax: +61 1300 550 663 +61 (02) 8913 4099
Email: [email protected] Web: www.arkgroupaustralia.com.au
Post: Send the completed registration form to Ark Group Australia Pty Ltd, Main level, 83 Walker Street, North Sydney, NSW 2060
Leading Successful Knowledge Initiatives 28 - 29 October 2009, Melbourne put your details here: Organisation Name
postal address
state postcode
fax phone
Masterclass
Masterclass + Report
o $2395 + 10% GST = $2634.50
o Save $200 $2690 + 10% GST = $2959
Early Bird (exp: 25/09/2009)
o Save $200 $2195 + 10% GST = $2414.50
o Save $400 $2490 + 10% GST = $2739
Member Discount (exp: 25/09/2009)
o Save $300 $2095 + 10% GST = $2304.50
o Save $500 $2390 + 10% GST = $2629
Standard Pricing Not valid with any other offer
I am a member of, actKM, KMLF, IIM, ALIA, Gurteen.com, KM LinkedIn, Inside Knowledge ASTC (VIC, NSW)
Delegate
Name
Job title
Email address
1st 2nd 3rd 4th – FREE Event venue and accommodation
Signature I have read and accepted the booking conditions
. Please contact the hotel directly to make your reservation,
Please note: Payment must be received in full prior to the event to guarantee your place
o Mastercard
o Visa
o American Express
quoting ‘Ark Group Australia’ as your reference.
Card number Expiry date
tba
Cardholder’s name Cardholder’s signature
Group Discount
o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd) o Please invoice me
When you bring a team of three, you can bring a 4th delegate
Booking conditions 1. Bookings can be submitted at any stage prior to the event, subject to availability. A limited allocation is being held and booking early is therefore recommended. In the event of the booking not being accepted by Ark Group Australia the total amount will be refunded. 2. Payment must be received in full prior to the course. 3. All speakers are correct at the time of printing, but are subject to variation without notice. 4. If the delegate cancels after the booking has been accepted, the delegate will be liable to the following cancellation charges: Cancellations notified over 45 days prior to the event will not incur a cancellation fee. In the event of a cancellation being between 45 and 30 days prior to the event, a 20% cancellation fee will be charged.
5. 6. 7. 8. 9.
For cancellations received less than 30 days prior to the event, the full delegate rate must be paid and no refunds will be available. All bookings submitted by e-mail, fax, or over the telephone are subject to these booking conditions. All cancellations must be received in writing. Ark Group Australia will not be held liable for circumstances beyond their control which lead to the cancellation or variation of the programme. All bookings, whether Australian or overseas will be charged Australian GST at the prevailing rate at the time of booking. Delegates are responsible for their own travel, accommodation and visa requirements.
We occasionally allow reputable companies to mail details of products we feel may be of interest. If you do not wish to receive this service, please tick this box q
for free!
Sponsorship or Exhibition Opportunities If you are interested in sponsoring or exhibiting at this event please contact Michael Moorcraft: Phone: 1300 550 662
C095
Email: [email protected]
Two-day masterclass 28 - 29 October 2009 Melbourne
Leading Successful Knowledge Initiatives Enhancing personal and organisational performance with embedded knowledge flows
Masterclass leader:
Arthur Shelley Founder, Intelligent Answers; Author, The Organizational Zoo and Being a Successful Knowledge Leader; Mentor, Knowledge Management Course Coordinator, MBA Program RMIT University Graduate School of Business; Former Global Knowledge Director, Cadbury Schweppes
Benefit from the experience of one of Australia’s leading KM experts!
Participate in interactive and hands-on sessions to share ideas and experiences
This masterclass will provide an interactive environment that will enable you to: Build stronger networks of stakeholders and supporters Engage senior decision makers and maintain their support Embed knowledge principles into your organisational strategy Understand how to leverage behaviours to improve team performance Develop and apply the behavioural diversity of your teams Lead a network of people to proactively engage in collaborative initiatives
Supported by:
Official Event Report Being a Successful Knowledge Leader By Arthur Shelley
Online Partner:
Official Media Partner:
Produced by:
w w w.a rkg ro u p a u s t ra lia .c o m . a u
Please note: Due to the interactive nature of this event numbers are strictly limited
Leading Successful Knowledge Initiatives
Enhancing personal and organisational performance with embedded knowledge flows Why is this masterclass relevant to you? Many knowledge initiatives under perform. They don’t generate the promised benefits and as a result lose support from senior decision makers. This masterclass will provide a strategic approach that will enable leaders and managers to avoid these issues, and engage sponsors to actively participate in knowledge based initiatives. The masterclass will lead participants through a series of interactive conversations they can adapt and apply within their own workplace to generate the outcomes that they seek. This course will enable participants to be
more effective in embedding knowledge management principles into strategic planning processes and build strong relationships with decision makers and sponsors. Arthur will outline a pragmatic process that is easy to adopt whilst remaining sufficiently flexible to cater for cultural differences. Application of the concepts covered during this masterclass will build capabilities of the knowledge practitioner and organisation, highlight priority areas and ensure return on investments in intellectual, social and knowledge capital.
Who should attend?
Knowledge Managers Know How Managers Knowledge Workers Knowledge Analysts Knowledge Improvement Managers
Change Managers Quality Improvement Managers Organisational Development Managers Innovation Managers Knowledge Development Managers Knowledge Architects
Communication Managers Business Analysts Team Leaders seeking to harness knowledge within their business units Leaders and Managers responsible for strategic decisions and capability
About your masterclass leader:
Arthur Shelley
Arthur is a capability and knowledge strategy consultant and author of the books: Being a Successful Knowledge Leader and The Organizational Zoo: A Survival Guide to Workplace Behavior. He works with corporations and government teams to enhance outcomes from projects and knowledge based initiatives. In his former role as Global Knowledge Director at Cadbury Schweppes, he successfully initiated and facilitated virtual global communities to leverage knowledge, exchange ideas and increase productivity. Arthur incorporates humour and metaphor into his workshops to build understanding, trust and relationships, enhance teamwork and secure ownership. His ‘Conversations that Matter’ approach leverages diversity and facilitates the emergence of collaborative concepts for inclusion within the strategy. His knowledge leadership workshops develop learning across teams and generate better quality outcomes for both the individual and the group.
Arthur created and mentors the Organizational Zoo Ambassador Network, a free voluntary group interested in using the “Zoo Concepts” and other techniques designed by Arthur to enhance relationships and performance. He is a regular speaker and workshop facilitator at international conferences, and is also the Knowledge Management Course Coordinator for RMIT University’s MBA program.
This masterclass includes a series of interactive conversations supported by practical exercises to build you own knowledge based strategy! DAY ONE Wednesday, 28 October 2009
DAY TWO Thursday, 29 October 2009
8.30 Registration and refreshments
8.30 Registration and refreshments
9.00 Introduction and welcome Arthur will introduce the masterclass objectives and learning goals and discuss how the day will proceed. Attendees will participate in a “getting to know you” exercise, to share backgrounds, experience and expectations of the masterclass.
9.00 Recap and introduction to day two Arthur will introduce the objectives for the second day and review and update the learning goals. Attendees will detail their expectations for the day to come.
9.30 Conversation One: The art of conversation to influence 10.30 Morning refreshments and networking
9.30 Conversation Five: You are as powerful as your network Targeted communication for success 10.30 Morning refreshments and networking 11.00 Conversation Six: Outcomes focused for success Measuring the unmeasurable?
11.00 Conversation Two: Strategic knowledge flows 12.30 Networking lunch
12.30 Networking lunch
1.30 Conversation Three: Knowledge strategy = success? Closing the knowing doing gap
1.30 Conversation Seven: Aligning the right tools for efficiency
3.00 Afternoon refreshments and networking 3.15 Conversation Four: Performance is everything Impact of behaviour on knowledge Uptake and application 4.30 Wrap-up and end of day one
3.00 Afternoon refreshments and networking 3.15 Conversation Eight: Review of learnings Putting lessons into action within your workplace 4.30 Wrap-up and end of masterclass Beginning of new opportunities to enhance performance
Recommended readings and resources:
Arthur Shelley, Being a Successful Knowledge Leader. ARK Publishing 2009. Available at: http://www.ark-group.com
Arthur Shelley, The Organizational Zoo: A Survival Guide to Workplace Behavior. Aslan Publishing 2007. Available at: http://tinyurl.com/57rx38
Being a Successful Knowledge Leader Author: Arthur Shelley Pages: 280 Standard Price: A$ 495 + GST Delegate Price: A$ 295 + GST* Being a Successful Knowledge Leader is a unique resource that will enable you to be a more successful leader of knowledge-based programs and deliver greater outcomes from them. It focuses on the capabilities a leader needs to effectively lead and how successful leaders acquired them. A new holistic framework shows how to channel knowledge flow from business goals through projects to desired outcomes and generate superior performance.
*Delegates at this masterclass are entitled to receive a substantial discount on this report. You can register using the ‘Masterclass + Report’ package
SAVE $200 Please see registration page for details.
5 ways to book yo u r pla c e AT t h is event Phone: +61 1300 550 662 +61 (02) 8913 4000
Fax: +61 1300 550 663 +61 (02) 8913 4099
Email: [email protected] Web: www.arkgroupaustralia.com.au
Post: Send the completed registration form to Ark Group Australia Pty Ltd, Main level, 83 Walker Street, North Sydney, NSW 2060
Leading Successful Knowledge Initiatives 28 - 29 October 2009, Melbourne put your details here: Organisation Name
postal address
state postcode
fax phone
Masterclass
Masterclass + Report
o $2395 + 10% GST = $2634.50
o Save $200 $2690 + 10% GST = $2959
Early Bird (exp: 25/09/2009)
o Save $200 $2195 + 10% GST = $2414.50
o Save $400 $2490 + 10% GST = $2739
Member Discount (exp: 25/09/2009)
o Save $300 $2095 + 10% GST = $2304.50
o Save $500 $2390 + 10% GST = $2629
Standard Pricing Not valid with any other offer
I am a member of, actKM, KMLF, IIM, ALIA, Gurteen.com, KM LinkedIn, Inside Knowledge ASTC (VIC, NSW)
Delegate
Name
Job title
Email address
1st 2nd 3rd 4th – FREE Event venue and accommodation
Signature I have read and accepted the booking conditions
. Please contact the hotel directly to make your reservation,
Please note: Payment must be received in full prior to the event to guarantee your place
o Mastercard
o Visa
o American Express
quoting ‘Ark Group Australia’ as your reference.
Card number Expiry date
tba
Cardholder’s name Cardholder’s signature
Group Discount
o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd) o Please invoice me
When you bring a team of three, you can bring a 4th delegate
Booking conditions 1. Bookings can be submitted at any stage prior to the event, subject to availability. A limited allocation is being held and booking early is therefore recommended. In the event of the booking not being accepted by Ark Group Australia the total amount will be refunded. 2. Payment must be received in full prior to the course. 3. All speakers are correct at the time of printing, but are subject to variation without notice. 4. If the delegate cancels after the booking has been accepted, the delegate will be liable to the following cancellation charges: Cancellations notified over 45 days prior to the event will not incur a cancellation fee. In the event of a cancellation being between 45 and 30 days prior to the event, a 20% cancellation fee will be charged.
5. 6. 7. 8. 9.
For cancellations received less than 30 days prior to the event, the full delegate rate must be paid and no refunds will be available. All bookings submitted by e-mail, fax, or over the telephone are subject to these booking conditions. All cancellations must be received in writing. Ark Group Australia will not be held liable for circumstances beyond their control which lead to the cancellation or variation of the programme. All bookings, whether Australian or overseas will be charged Australian GST at the prevailing rate at the time of booking. Delegates are responsible for their own travel, accommodation and visa requirements.
We occasionally allow reputable companies to mail details of products we feel may be of interest. If you do not wish to receive this service, please tick this box q
for free!
Sponsorship or Exhibition Opportunities If you are interested in sponsoring or exhibiting at this event please contact Michael Moorcraft: Phone: 1300 550 662
C095
Email: [email protected]
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