Lampiran 9 Kisi Kisi.docx
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Lampiran 9 KISI KISI KUESIONER PENELITIAN PERBANDINGAN KEPUASAN PELAYANAN KESEHATAN ANTARA PASIEN RAWAT JALAN BPJS DAN PASIEN RAWAT JALAN NON BPJS POLIKLINIK RUMAH SAKIT BAPTIS BATU
Bagian 1 PERYATAAN HARAPAN No 1. 2. 3. 4. 5.
Daftar Pertanyaan Persepsi penampilan fisik Persepsi kehandalan Persepsi ketanggapan Persepsi jaminan Persepsi empati JUMLAH PERNYATAAN
Nomer 1-8 9-12 13-16 17-20 21-24 24
Bagian 2 PERYATAAN KENYATAAN No 1. 2. 3. 4. 5.
Daftar Pertanyaan Tangible Reliability responsiveness Assurance Emphaty JUMLAH PERNYATAAN
Nomer 1-8 9-12 13-16 17-20 21-24 24
Bagian 1 PERYATAAN HARAPAN No 1. 2. 3. 4. 5.
Daftar Pertanyaan Persepsi penampilan fisik Persepsi kehandalan Persepsi ketanggapan Persepsi jaminan Persepsi empati JUMLAH PERNYATAAN
Nomer 1-8 9-12 13-16 17-20 21-24 24
Bagian 2 PERYATAAN KENYATAAN No 1. 2. 3. 4. 5.
Daftar Pertanyaan Tangible Reliability responsiveness Assurance Emphaty JUMLAH PERNYATAAN
Nomer 1-8 9-12 13-16 17-20 21-24 24
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