Kmbob Final

KNOWLEDGE MANAGEMENT PROJECT 2009 - 2010

A PROJECT PROPOSAL CLIENT : BADAN OPERASI BERSAMA PT. BUMI SIAK PUSAKO – PERTAMINA HULU

TABLE OF CONTENT

INTRODUCTION

Introduction Knowledge management infrastructure

For BOB Pertamina Hulu - PT. Bumi Siak Pusako, to survive and sustain its growth it needs to develop and nurture new knowledge , stimulating innovation, sharing existing tacit knowledge within its organization. One of the concern at BOB During the construction phase of a project, mainly in finding oil reserves, is most project-related problems, solutions, experiences and know-how are in the minds of individual engineers and expert. The tacit knowledge & experience are still exists in the head of engineers and experts. When they decide to put down their job in the organization, they will bring all the know-how and experiences with them. Therefore, this situation represents a major loss for BOB who do not preserve the know-how and experiences of senior engineers and experts.

Knowledge entry

Organizational knowledge Stored knowledge

Experiences and knowledge should be preserved and managed in order to ensure that they belong to and stay in BOB. They should be captured, modeled, stored, retrieved, adapted, evaluated and maintained. Knowledge Management in oil & gas phase deals primarily with the process of creating value from knowledge about finding oil reserve, do effective drilling operations, manage organization and companies. In a dynamic oil & gas business environment, the ability to exchange information from various source and the different formats becomes crucial to reusing and updating knowledge. When individual learns together, they will grow more rapidly than could have occurred otherwise

Personal knowledge

Knowledge retrieval

OBJECTIVES

Objectives The “end state” of Knowledge Management at BOB is a transformation to become a learning organization, where Knowledge Management will be embedded within organizational culture. In this way , BOB can constantly adapt to dynamic and drastic environmental business change by aligning knowledge processes with company objective. The implication of this Knowledge Management project at BOB will result in :

Improve productivit y& efficiency

Imp rov the e exe c of f ution utu r pro ject e s

Retain Best Talent within BOB

Attract Best Talent from outside BOB

Reduce Time & Cost of solving problems

Improve the ability of BOB to manage Change

APPROACH

Approach Our approach to implement Knowledge Management at BOB PSK are 01. Top down The overall strategic direction of the organization is used to identify the focus of the knowledge management initiative. This is reflected in a series of activities designed to meet this broad goal. 02. Bottom up Research is conducted into the activities of staff involved in key business processes. The findings of this research highlights key staff needs and issues, which are then tackled through a range of knowledge management initiatives.

METHODOLOGY

High Turn-Over rate of geologist/geophysics in BOB, difficulties in retaining the knowledge in related area

“Transition State”

Formalized Sharing Culture for Learning Organizatio n

Objective: Audit organization structure & attributes that encouraging or discouraging the capturing of tacit knowledge in BOB Review how organization manage its explicit Targe knowledge t:

KM readiness Objective: Restructuring the way organization store and utilize the explicit knowledge Restructuring the attributes in order to encourage Process the “sharing culture” for tacit : knowledge

Transforming Tacit Knowledge

KM Implementation

Implement the system needed to build the “KM culture”, to transform tacit knowledge into explicit knowledge that can be welldocumented and widely utilized by organization Targe t:

Restructuring Planning

Community of Practice

Culture

Re-engineering process

Leadership Actions

Content

Socialization

Company Policy

Process

Implementation

‘Daily Routine’ Technology Enabler

Identified System (hard & soft) need to be resolved, to flourish the condition for KM purpose

Output: Proper utilization of explicit knowledge People readiness for integrated KM implementation Well established system to encourage the “sharing culture”

KM Nurturing

Objective:

People

Output: Gap analysis between what happened, what actually happen, and what should happen

Knowledge Management as Organization Culture – “a learning organization”

Tacit Knowle dge

Restructuring Explicit Knowledge

Diagnostic

“End State”

Explicit Knowle dge

Output: Well-established organization infrastructure needed to strengthening the “sharing culture”, in order to make it as part of daily work, a working habit Technology to help organization store and utilize the knowledge

objecti ves

Improve productiv ity & efficiency

Objective:

System Verification

“Problem”

Perpetuating the ‘sharing culture’, make sharing thing as a habit, part of daily work, embedded in business process

Attract Best Talent from outside BOB

Target :

Working Culture Enabling Learning Environment

Reduce Time & Cost of solving problems

Informal Meeting, “work & play” Improve the execution of future projects Output: A strong sharing habit that enable learning organization Well-documented of tacit knowledge Well established system and culture in utilizing and

Improve the ability of BOB to manage Change

ACTIVITIES, TIME LINE & COSTS

Diagnostic

Diagnostic

KM Readiness

Diagnostic

KM Readiness

KM Implementation

Diagnostic

KM Readiness

KM Implementation

KM Nurturing