Km Bob Proposal

Introduction Knowledge management infrastructure

For BOB PT. Bumi Siak Pusako, to survive and sustain its growth it needs to develop and nurture new knowledge , stimulating innovation, sharing existing tacit knowledge within its organization. One of the concern at BOB PSK During the construction phase of a project, most project-related problems, solutions, experiences and know-how are in the minds of individual engineers and expert.

Knowledge entry

The tacit Knowledge & experience are still exists in the head of engineers and experts. Therefore, this situation represents a major loss for BOB PSK who do not preserve the know-how and experiences of senior engineers and experts. Experiences and knowledge should be preserved and managed. They should be captured, modeled, stored, retrieved, adapted, evaluated and maintained.

Organizational knowledge Stored knowledge

KM in oil & gas phase deals primarily with the process of creating value from knowledge about drilling ops, organization and companies. In a dynamic oil & gas business environment, the ability to exchange information from various source and the different formats becomes crucial to reusing and updating knowledge. When individual learns together, they will grow more rapidly than could have occurred otherwise

Personal knowledge

Knowledge retrieval

Objectives The “end state” of Knowledge Management at BOB PSK is a transformation to become a learning organization, where Knowledge Management will be embedded within organizational culture. In this way , BOB PSK can constantly adapt to dynamic and drastic environmental business change by aligning knowledge processes with company objective. The implication of this Knowledge Management project at BOB PSK will result in :

Approach Our approach to implement Knowledge Management at BOB PSK are 01. Top‐down The overall strategic direction of the organization is used to identify the focus of the knowledge management initiative. This is reflected in a series of activities designed to meet this broad goal. 02. Bottom‐up Research is conducted into the activities of staff involved in key business processes. The findings of this research highlights key staff needs and issues, which are then tackled through a range of knowledge management initiatives.

“Problem”

Explici t Knowled ge

“Transition State”

“End State”

Tacit Knowled ge Restructuring Explicit Knowledge

Diagnostic

Transforming Tacit Knowledge

KM readiness

KM Implementation

KM Nurturing

Objective:

Objective:

Objective:

o Audit organization structure & attributes that encouraging or discouraging the turn over rate of geologist in BOB o Review how organization Targe manage its explicit t: knowledge

o Restructuring the way organization store and utilize the explicit knowledge o Restructuring the attributes in order to encourage the “sharing Process culture” for tacit : knowledge

o Implement the system needed to build the “KM culture”, to transform tacit knowledge into explicit knowledge that can be well-documented and utilized by organization Targe

o Perpetuating the ‘sharing culture’, make sharing thing as a habit, part of daily work, embedded in business process

People

Restructuring Planning

t:

Community of Practice

Culture

Re-engineering process

Leadership Actions

Content

Review

Company Policy

Process

Socialization

‘Daily Routine’

Implementation

Technology Enabler

Output: o Information regarding explicit knowledge & tacit knowledge structure

Output: o Well-documented of explicit knowledge through re-engineering of business process and SOP

o Identified System need to be resolved, to flourish the condition

o Well established system to encourage the “sharing culture”

Output: o Actions needed to strengthening the “sharing culture”, in order to make it as part of daily work, a working habit o Technology to help organization store and

System Verification

Objective:

Target :

Working Culture

Enabling Learning Environment Informal Meeting, “work & play”

Output: o A sharing habit that enable learning culture o Well-documented of tacit knowledge o Well established system in utilizing and evolving

Diagnostic

Activity

Timeline & Man Power

Output

Tools & Method

People Assess how people characteristic in BOB are ready for KM implementation

 Recommendation on existing and shouldbe condition of people, gap analysis  Necessary action to be taken (in the form action plan for phase 2)

Survey questionnaire (web-based) Qualitative survey (manual)

2 weeks (1 senior consultant)

Culture Assess how BOB culture will encourage/discourage the KM implementation

 Recommendation on existing and shouldbe condition of culture, gap analysis  Necessary action to be taken (in the form action plan for phase 2)

Survey questionaire (web-based) Qualitative survey (manual)

2 weeks (1 senior consultant)

Content Assess how BOB structured the explicit knowledge, characteristic of tacit knowledge to be captured that will impact to complexities related in transforming Process the tacit knowledge Assess how organization into explicit knowledge structure, attributes, and process will encourage/discourage the KM purpose

 Recommendation on existing and shouldbe condition of content, gap analysis  Necessary action to be taken (in the form action plan for phase 2)

Survey questionaire (web-based) Qualitative survey (manual)

2 weeks (1 senior consultant)

 Recommendation on existing and shouldbe condition of BOB process, gap analysis  Necessary action to be taken (in the form action plan for phase 2)

Survey questionaire (web-based) Qualitative survey (manual) Organization manual analysis Process analysis

3 weeks (2 senior consultant)

Cost USD 15,000

Diagnostic

KM Readiness

Timeline & Man Power

Activity

Output

Tools & Method

Restructuring Planning:  Identify needs of enhancement in organization structure & system  Modify organization structure and selected system Re-engineering Process:  Identify needs in how organization process should structuring its explicit knowledge & tacit knowledge  Modify process in order to re-arrange explicit knowledge in suitable way & ready Review: for transforming the Evaluate all tacit knowledge initiatives in this phase to ensure the ‘well-behaved’ of explicit knowledge in organization process; to ensure organization system appropriately promote the ‘sharing Implementation culture’ so as Rollto Out: support learning Develop implementation organization blueprint, assist realization of the blueprint, find problem areas, develop solution

Modified organization structure that fit with the KM purpose: Collaborative structure Learning-based structure Fit organization Modified system tosystem in structuring endorseexplicit the needed knowledge properly: culture for Efficient & effective KM implementation process Complete & systematic SOP Collaborative working culture Proper work mechanism to Well-adjusted of capture structure tacit organization knowledge and process, according to the need of BOB and the structure of explicit knowledge & tacit knowledge

Process-based

3 weeks (1 senior consultant)

Business Process Analysis Meeting Taxonomy After Action Review

8 weeks (2 senior consultant)

Business Process Analysis

1 week (1 senior consultant)

Socialization Close monitoring Coordination measure

4 week (1 senior consultant)

 Increased proper coordination between different areas of organization (cultivating ‘sharing culture’ for the learning

Cost USD 25,000

Diagnostic

KM Readiness

KM Implementation

Output

Tools & Method

Timeline & Man Power

Community of Practice  Create & join community in related subject, profession  Evaluate effectivity of community to the learning activity

 Quantity of community practices within BOB  Effectivity of tacit knowledge capturing (growth of knowledge in system)

Analysis & Recommendation

3 weeks (1 senior consultant)

Leadership Actions  Implement coaching & mentoring system between supervisor & subordinate  Regular and accurate performance review Company Policy  Policies related to learning organization enforcement  Procedures to ‘force’ the learning habit

 Achieved KPI  Effectivity of tacit knowledge capturing (growth of knowledge in system)

Analysis & Recommendation

3 weeks (2 senior consultant)

 Formal enforcement upon learning culture  Increased activity of learning through sharing

Analysis & Recommendation

1 week (1 senior consultant)

Daily Routine Implant all learning activities in dailly working process (meeting, coordination, information sharing, cross-function Technology activities,Enabler etc) Install system to enable tacit knowledge capturing

 Learning through sharing as a routinebased activity  Effectivity of tacit knowledge capturing (growth of knowledge in system)  Good system to capture tacit knowledge and transform it into explicit knowledge  Good system to ensure

Activity

Processs Analysis Recommendation

4 week (1 senior consultant)

System dynamic Knowledge portal Data mining

4 week (1 senior consultant)

Cost USD 30,000

Diagnostic

KM Readiness

KM Implementation

KM Nurturing

Timeline & Man Power

Activity

Output

Tools & Method

Working Culture  Appraise the sharing habit, sharing culture and working culture in BOB  Analyze and propose recommendations to maintain and increase sharing behavior in a required level

To understand and measure the sharing behavior index and working culture in order to monitor and maintain sharing behavior in BOB

Survey Questionnaire (web-based) Process analysis

4 Weeks

 Quantity of informal meeting inside the organization  Quantity of (informal) meeting across industry  Index level of knowledge growth  Percentage of working hours spend for learning through knowledge sharing (per-individu)

Survey Questionnaire (web-based) Depth observation Interview Process Analysis

4 weeks

Enabling Learning Environment

Work & Play  Ensure learning activity become habit within organization, represent by many ‘informal meeting’ within BOB  Strengthening leadership action to perpetuate the habit

Cost USD 15,000