Einat_2009 Summit Applications Ion

Enterprise Applications, Information & Knowledge Management 2009

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Einat Shimoni EVP & Senior Analyst Enterprise Applications, Analytics & KM Strategies

www.einatstki.blogspot.com Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Agenda 1

Enterprise Applications general trends

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Enterprise Applications (CRM, ERP, SCM)

3

Knowledge Management

4

Business Intelligence & MDM

5

BPM

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Enterprise Portals & External websites Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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We will present data on products and integrators:

List of Packages and Integrators

Explanations on Slides

Package

Rep in Israel

Integrators

Delivery model

Vendor A

Company 1

Integrator a, Integrator b

On-premise

Vendor B

Company 2

Integrator a, Integrator b, Integrator c

SaaS

Vendor C

Company 3

Integrator a

SaaS On-premise

 Lists only include vendors that are represented in Israel  The location within the lists is random  Lists might not include all players

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We will present data on products and integrators:

STKI Israeli Positioning

Explanations on Slides

• Not a technological positioning, refers only to Israeli market • Represents current Israeli market and not our recommendation Vendor A

•Focused on enterprise market (not SMB) Local Support

 Market Presence (X)

Vendor B

 Market share - existing and new sales (more emphasis)

 Mind share (how user organizations rate vendors)  Local Support (Y) – is influenced by (X)  Experience & technical knowledge, localization, support, number and kind of integrators

Worldwide Leader

 Worldwide leaders marked, based on global positioning  Vendors to watch: Are only just entering Israeli market Vendors to Watch:

Vendor C

so can’t be positioned but should be watched Market Presence

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We will present data on products and integrators:

Selected Wins 2008-1Q2009

Explanations on Slides

 Package X: Company 1 (Integrator), Company 2 (Integrator)  Package Y: Company 3 (Integrator), Company 4 (Integrator)

 These slides contain examples of selected wins during 2008 and Q12009 (decision and purchase of certain products, not necessarily ongoing projects)  The lists are only partial and don’t include all wins of all vendors during this period

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IT in Aggressive Cost-Cutting Time IT budget decrease

Less budget for new apps

New models: SaaS, OSS

Need to cut IT costs

Decrease app maint. Selfservice projects

3rd party ERP tools? E-Service Your Text here

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Social & consumer technologies impact

Interaction with employees & customers

Social CRM, KM 2.0

Need to help increase revenues

Innovation, rethink processes, connect with customers

BPM, Web 2.0, Innovation, Social CRM, CEM, BI

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General Trends

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Application projects in recession

General Trends

• Zero based budgeting – every project is examined in payback, maturity, and risk • Low risk projects • Small scale projects (< 1 year) • Proven payback within ½ - 1 year Problem: sometimes the less mature markets (MDM, BPM) are the ones that can provide greater business benefits

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Questions for every IT project

General Trends

• What are the business benefits and when is the payback? • What is the risk? Is it mature? Is it well supported in Israel? How many ISVs with in depth knowledge? Are other organizations happy with it? References!

• What is the TCO? • Is the application user friendly? Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Technologies Maturity Model 2009

General Trends

Business Value

Collab. CRM

Cut costs, Increase productivity

Oper. CRM

Gateway portal

Web 2.0

Balanced Scorecard

Data Governance, MDM

ERP 2

Financial BI

Tactic BI

Commodity IT Services

BPM

Active BI

Investment to make money

Ent. Search

IT+business Project Pure Business Project

ECM ERP1 Size of figure = complexity/ cost of project

Financial sector reg.

Investment for regulations Using

NonFinance sectors reg.

Implementing

Looking

Market Maturity Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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General Trends

IT Services Families Reduce Expenses Increase process efficiency

Cut costs

Increase Revenues Increase process Intelligence

Increase governance, regulation & risk mng.

BSC

Regulation compliance

BPM

Analytical CRM

BPM/BPA

CXO management tools

Supply chain intelligence

Customer Experience Management

Innovation support tools

IT Governance

Active BI

DC Tech: virtualization etc.

IT Sourcing models

Increase business agility

Social CRM

Green IT

Employee Productivity

Improve customer Experience

Marketing focus

IT portfolio management

B2B

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Major trend in enterprise applications

General Trends

SaaS (Software as a Service): A software delivery model, delivered via the web, in which users can consume functionality based on subscription pricing.

SaaS is typically a multi-tenant, one-to-many architecture (one code base for all), this provides it with economy of scale The software is hosted remotely, eliminating the need for users to invest in related hardware or handle the installation, setup and daily upkeep & maintenance.

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Your Text here

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Did SaaS make its debut in Israel? Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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SaaS in Israel

General Trends

Most Israeli orgs aren’t yet using SAAS  Major adopters: technology, high tech, global companies  Major objectors: Financial orgs and govt.

SaaS projects’ characteristics in Israel: • Short micro-projects (~3 man months) • Average of 40 users per installation • Usually DOES include some sort of integration to 1-2 inhouse applications • High satisfaction level (worldwide data: 94%) Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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SaaS major setbacks in Israel

General Trends

• 357 regulation doesn’t allow keeping “linked” data outside for financial organizations • Need for local point of contact • Need for SLA and local support • Hebrew • Israeli vendors need to reorganize operations around this model

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Characteristics of common SaaS

General Trends

• Applications that have a “network effect” Travel management Social software

• Niche/Point-solutions • Solutions that are easily separated from others

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Application models

General Trends

Self development

Your Text here

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Package Internal

External

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Where are we now

General Trends

and what’s the next stage?

ASP

• Single separate instance • Could have shared or dedicated infrastructure • … ASP wasn’t a bad idea, it had BAD timing

SaaS

PaaS

• Vendor controls application • User has No access to core components of the solution • Multitenant, one-to-many • Semi-customized (view) • More suitable for generic “lightweight” processes or consumers

• Outcome of using PaaS •Platform-Centric • User controls the app. • Fully-customized software • Will be more suitable for “heavy” business processes

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Mashup Definition

General Trends

• Mashup: a “web 2.0” term : combining data layers from more than one source into a single integrated interactive application

http://blogs.zdnet.com/Hinchcliffe/?p=78 Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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New Applications = Services Mashups

An application mashup should define its needed infrastructure services (=ensemble)

Gateway T8

T7 T1

Applications Services

The goal: Optimization of IT resources!

General Trends

T3 T5

T4

T6 T2

T1

T7 T8 T3 T4

T2 T5 T6

Infrastructure Services

Puzzle Builder

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Cloud enables creation of new business models • Cloud can enable new Business business models* • By consuming “missing elements” from the cloud you can create a whole new product • Examples: virtual network operator

General Trends

mashups?

* Source: STKI brain storming session Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Open Source Software

General Trends

• Open Source applications used by 65% of global enterprises • Most Israeli organizations don’t consider using OSS in almost any project • The economic pressure will push Israeli orgs to consider this model in specific areas:  WCM  Internal IT tools  Collaboration and Web 2.0 tools Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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There are some major benefits to open source software

Main reasons: Cost Your Text here Vendor independence Sometimes – Better functionality

General Trends

Your Text here

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Open Source pricing appeal

General Trends

Price of a WCM project based on open source CAN BE 15-20% cheaper But will not always be the best choice

Source: Water & Stone Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Major Benefits for adopting Open Source Software

General Trends

Which of the following does your company see as the major benefits of adopting OSS ?

Source: Open IT, Annual Open Source Survey for 2008, September 29, 2008 Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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What should you do to make Open Source Software relevant to your organization?

General Trends

• Most important: assure available local professional knowledge with the package: Specialized Israeli ISVs or in-house

• There should be no compromises on SLA • Understand the model and legal terms

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CRM

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CRM Trends

CRM will be less about transactions And more about interactions

Think of it as a way of improving customer experience by managing “conversations”

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CRM Trends

Better customer experience = better product Your Text here

Your Text here

CRM and CEM can provide a real competitive differentiator

Upcoming STKI Round Table on CRM: June 17, 2009 Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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CRM: from the outside looking in

CRM Trends

Focus on external clients needs

Your Text here

Your Text here

Focus on internal processes

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CRM Trends

Multi Channel CRM

• Mobile service • e-billing •More self • newsletters • e-banking • e-service service options • email marketing • SMS • e-payments and transactions • email response • Live chat management • Collaboration

• EPSS/guided interactions • RTD • CC

Proliferation of customer touch points Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Israeli CRM Trends 2009

CRM Trends

• “XRM” – using CRM as a development platform for various needs This is an important criteria when choosing CRM

• “Quick win, quick ROI” approach continues • Reducing contact center costs (self service) • Analytical CRM continues to be top priority

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Source: STKI CIO Survey 2009

CRM Trends

CRM Priorities2009 40% 35%

35% 30% 25%

20%

20%

18% 14%

15% 10%

8%

5% 0%

Campaign Management

Ecommerce Systems

CRM Packages

Self-Service

Analytical CRM

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Worldwide CRM Trends 2009

CRM Trends

• Think outside of the “CRM” box: Web virtual agents Home based CC Customer centric innovation

• • • • •

SaaS will rise significantly Engagement with the customer – Social marketing Managing the customer experience Social CRM – clients & employees more “social” Self Service is king (but don’t compromise with the customer experience, i.e poor IVRs) • Customer data still a problem Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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The new DIGITAL social customer

Your Text here

CRM Trends

Your Text here

Source: 2008, Fabio Cipriani. Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Communication with customers spurs customer centric innovation What do you like about our new product? What don’t you like about our new product?

Your Text here

How do you prefer to interact with us?

CRM Trends

What features should product X include?

What do you like about our company? Your Text here

Do you have ideas how we can enhance our products?

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CRM Trends

Interact with the customers & Learn more about what they want Define new customized products Your Text here

Your Text here

IT needs infrastructures to support diversity of products & interactions Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Enterprise

Mid Tier

CRM Packages & Integrators in Israel: Package

Rep in Israel

Integrators

Delivery model

Siebel (Oracle)

Oracle Israel, Taldor

Taldor, IBM, BeyondIT

On Premise

Siebel on-Demand (Oracle)

Oracle Israel, Taldor, Yael

Taldor, ManofIT, Yael, BeyondIT

SaaS; At customer/partner

Oracle CRM

Oracle Israel

Yael, Malam-Team, ONE1UP, Oracle, HP-EDS, Advantech

On Premise

Peoplesoft (Oracle)

Oracle, Matrix

Matrix

On Premise

SAP CRM

SAP Israel

Ness, Taldor, Advantech

On Premise

Amdocs (Clarify)

Amdocs

Amdocs

On Premise

Microsoft Dynamics CRM

Microsoft

20 Partners, including: MatrixEffect, Advantech, SIT, MalamTeam, Netwise, Aman ,Elad, Yael….

On Premise; Hosted by partners; SaaS not yet in Israel

Pivotal

ONE1

ONE1

On Premise

Salesforce.com

ONE1, Blat-Lapidot

SaaS

MEGA Center

Yael

Yael

On Premise

Onyx (Consona)

IT Navigator

IT Navigator

On Premise

Netsuite MyBusiness SugarCRM

Edmiso MyBusiness

SaaS MyBusiness

SaaS

OpenIT

Open source

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Microsoft-Based CRM Solutions in Israel – Part 1 Company

Solution E-Drive (Car Market)

Capital Market: “Optimi” Advisor Platform (‫(יועצי השקעות‬ )‫פניות ציבור (מענה לחוק חופש המידע‬ Effect (Matrix)

High Tech Solution

‫פתרון לניהול גביה והליכים משפטיים‬ Infrastuctures: configuration management, dashboard, self service, CDI Contact center - moked Analytical Dynamic CRM

CRM for security org./departments HRM – Healthcare CRM, hospital risk management DRM – Donors relationship management Malam-Team

Academy – Alumni, Student, scholarship grant mng, training courses

Retail CRM VC – Venture capital CRM Financial services and Retail banking

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Microsoft-Based CRM Solutions in Israel – Part 2 Company

Solution Contribution System Donors CRM

SIT

Conferences and training Members club CRM for High-Tech sector Customer Service Portal

Broad Digital

Billing, Rating, Account Receivables

Highview

BI for Microsoft Dynamics Capital Market

Advantech

‫ניהול פניות ציבור‬

Surveys module MOSS and CRM integration Vehicle Fleet management

Almog

SMS distribution

Pricelists update Agile EyronEinat Shimoni’s work Copyright 2009 @STKI

HR companies’ operations and clients Election campaign management

Do not remove source or attribution from any graphic or portion of graphic

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CRM-Related Applications: Solution

Description

Developing/ Representing Company

Incentives Pro

Enterprise Incentives Management

Incentives, Matrixpartner

Kana

Collaborative CRM

Malam-Team

DSKnowledge

Service Center Knowledgebase

Danshir

Talisma – CIM (customer interaction management)

Collaborative CRM

Business Solutions

Knova (Consona)

collaborative CRM, KM for contact centers

IT Navigator

Siebel - Social CRM

Social tools for CRM

Oracle - Siebel

Cemax

Feedback Mng, Complaints Mng.

Cemax

*Doesn’t include Contact Center/telephony tools

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Multi Channel /customer Self Service applications Product Name

Description

Lyris

Email marketing

Neolane

Multichannel marketing

Cellular apps.

SMS dist., WAP, download apps

Self service apps

Self Service Kiosks

Kana

Collaborative CRM

Malam-Team

Talisma – CIM

Collaborative CRM

Business Solutions

Megacenter Mail Server (MCMS)

Managing channels (SMS, Fax, email)

Yael Software

eBilling + eService + eCommerce

Self Service

Oracle (part of Siebel suite)

Mail-IT + possible cloud model

Marketing messages management (Mails channel)

Matrix Mobile solutions

Bank2go, Ultra Credit, Calldinator, WFA MMIS – Matrix mobile info. server

One1 Mobile

Mobile channel, SMS

One1 Mobile

Cellesense

Text and web automated self service

Netwise – Integration partner

AMS

Billminer (EBPP), self care

Lognet

Yodlee Moneycenter

Aggregated financial data and payment

Bynet SW.

ISQ

Israeli Representative

Netwise

Matrix

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Q&A web self-service

ISQ

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CRM - Israeli Market Positioning 1Q09

Local Support

Peoplesoft Oracle CRM

Siebel + SOD

Microsoft

SAP

Pivotal

MEGACenter

Salesforce

Worldwide Leader

Onyx Amdocs

Vendors to Watch:

NetSuite (on-demand)

This analysis should be used with its supporting documents

SugarCRM (open source)

Market Presence Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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CRM Selected Wins during 2008/1Q09 (Partial List)

 Siebel On-Demand: ECI (Taldor), Test Insight (ManofIT), Remmon (ManofIT), Pascal (ManofIT), Coreflow (ManofIT), Civcom (ManofIT), Oridion, Teva, Netafim, Galil College, Nicast (ManofIT)  Peoplesoft: Bezeq projects  SAP CRM: Zim, Excellence Nesua (Taldor), Given Imaging (Advantech), Navy, IAI, Machon Mor, Sarel, Technion (Taldor)  Microsoft Dynamics CRM: Leumi-Card (Effect-Matrix), Random Logic-888 (Almog), Aviv PCB (Almog), Bank Igud (Effect), Doar Israel (Effect-Matrix), Egged (Advantech), Mey Eden (Aman), Yad Vashem, Red Data, Africa hotels, Superpharm (Effect), HTR (Effect), Audiocodes (Effect), Avis (Effect), Bank Leumi  Pivotal: Moatza Lezarchanut, Madgal, Negev Ceramics, Ambar  Salesforce: Symantech division, Alladin, Scopus Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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CRM Consultants in Israel (alphabetical) Partial List  Accenture  Alternative  Aman (widelink)

 BI-Pro  Deloitte Touche: Strategy, business case  IT solutions

 Luria  Meteor  Sensecom: Contact Centers  Synergy: Campaign Management, Analytical CRM  Several other independent advisors Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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STKI Rule of Thumb HIGH-END CRM in Israel: Price Per Seat • License:

$1K - $3K

• Integration:

2 x license

• Hardware:

1 x license

• Maintenance:

0.5 x license (for 3 years)

• Training & Change Mng:

1 x license

• Testing:

0.25-0.5 x license

• Data Quality:

0.25-0.5 x license

Total:

6 x license $6,000 - $18,000 per seat Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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STKI Rule of Thumb Mid-Tier CRM in Israel: Price Per Seat • License:

$500 - $1K

• Integration:

2 x license

• Maintenance:

0.5 x license (for 3 years)

• Implementation

0.75 x license

(training, testing, data quality)

Total:

~4 x license $2,000 - $4,000 per seat Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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STKI Rule of Thumb SaaS CRM price model Pay-as-you-go subscription pricing Price per user per month: 40$ - 130$ * Depending on functionality, contract period, scope of modules vs. full suite, number of users Additional possible costs: • Relatively very short implementation time • Internet bandwidth requirement

• Data quality • Training + HATMAA • Some possible customization costs Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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EPSS for CSRs + Unified Agent Desktop Solution

Description

Developing/ Representing Company

E-Glue

Guided Customer Interactions, Unified Desktop, EPSS

E-Glue, ONE1partner

Composia

Guided Customer Interactions, Unified Desktop, EPSS

Composia, Matrixpartner

OpenSpan

Front End integration, Unified Desktop

Malam-Team

E-Tracker

EPSS

Solan, Yael & SRL partners

CCF (Customer Care Framework)

Aggregation, Acceleration and Automation

Microsoft, Matrix partner

Expeditor

Desktop Integration

IBM, Matrix - partner

SKS for CCF

Acceleration and automation, expanding CCF capabilities

Bynet SW

Jacada Front integration Einat Shimoni’s work Copyright 2009 @STKI Do notEnd remove source or attribution from any graphic or portion of graphic

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Campaign Management Package Vendors in Israel Product Name

Israeli Rep.

Integrators

Unica

Gstat

IBM, Gilon

Chordiant

IBM

SAS

Mia Computers

Gilon

Teradata Analytic CRM

Mittwoch

Mittwoch, Gilon

Siebel Marketing Automation (Acquired by Oracle)

Taldor, Oracle

Taldor

Neolane

Netwise

Netwise

Peoplesoft Marketing Automation

Matrix

Matrix

MEGACenter Marketing Module

Yael

Yael

Other CRM Vendors…

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ERP

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ERP Trends

ERP Life Cycle Basic modules HR, Logistics, Financials

Stabilizing the system

Increase efficiency of ERP operations

Portals, BI, BPM Upgrades

Advanced modules

Increase Hatmaa “Core” modules

ERP 1

ERP 2

ERP 3 ?

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ERP Maturity Model 2009 Business Value

Increase efficiency, advanced/ vertical modules, upgrade, improve HATMAA, implement ERP portals, BI, BPM

Investment to make money

ERP 2

Cut costs, Increase productivity

Commodity IT Services

ERP Trends

ERP Operational Portals

Process modeling for ERP

IT+business Project

ERP MDM

Pure Business Project

ERP1 Size of figure = complexity/ cost of project

ERP governance tools

Investment for regulations Using

Implementing

Looking

Market Maturity Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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ERP Benefits

ERP Trends

Source: http://net.educause.edu/ir/library/pdf/ERB0401.pdf Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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ERP Staffing ratio Average size of Israeli ERP department: 15-20  Implementers: 60%  Developers: 17%  Infrastructure (system/DBAs): 10%  Other: 13%  ERP effort distribution:  New developments: 70%

 Maintenance: 30%  Average ratio between ERP staff / ERP users:  SAP 1:66  Oracle 1:30 (due to smaller-scale installations) Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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ERP Main priorities for 2009

ERP Trends

How to reduce ongoing maintenance costs?

Sourcing strategies 3rd party tools

Licensing management Improve HATMAA of ERP to decrease training costs, improve usability and lower HD costs Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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SAP ERP specific issues in 2009

ERP Trends

BI – BW architectural dilemmas More willingness to use external services

Increase efficiency with 3rd party tools Upgrade costs too high for value they provide

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Oracle ERP specific issues in 2009

ERP Trends

Need for software configuration management Upgrades

More use of internal ERP staff Increase efficiency with 3rd party tools

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STKI Rule of Thumb Enterprise ERP in Israel: Price Per Seat License:

$1600 - $2500

Integration:

2-3 x license

Hardware:

1 x license

Maintenance:

0.5 x license (for 3 years)

Implementation (Testing, Training

Data Quality): Total:

1 x license ~6 x license ~$12,000 per seat

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STKI Rule of Thumb Large - SMB ERP in Israel: Price Per Seat • License:

$1500-$1700

• Integration:

2 x license

• Hardware:

0.25 x license

• Maintenance:

0.5 x license (for 3 years)

• Implementation

0.75 x license

(training, testing,

data quality) Total:

4.5 x license $6,750 - $7650 per seat Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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STKI Rule of Thumb SMB ERP in Israel: Price Per Seat • License:

$700-$1200

• Integration:

2 x license

• Maintenance:

0.5 x license (for 3 years)

• Implementation

0.5 x license

(training, testing, data quality)

Total:

4 x license $2800 – $4,800 per seat Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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ERP Packages & Integrators: Part 1 Package Israel Rep

Integrators

Delivery model On-premise

Oracle Apps

Oracle Israel

Yael, Malam-Team, ONE1UP, Oracle consulting, HP-EDS, Advantech, Ernst & Young, Unitask, Motorola

Oracle

Oracle Accelerated Edition

Unitask (Oracle Easy), Afek, Motorola, ONE1UP, Advanteck, E&Y, Yael, AKT (HR module)

On-premise

SAP Israel

Ness, IBM, Taldor, Advantech, Malam-Team, HP-EDS, Accenture, Aman, SRL, Danshir, CB I.T, E121, EPS SAP, Gav, IGC, Opex, SAPLM, SDM, AKT (HR module)

On-premise

SAP Business One

SAP Israel

Xioma, Malam-Team (Etop), RELS, Harel comp Malal, Complete, Menahel4U, Todan, Reut-ONE, Synopsis

On-premise

E-Tafnit

Matrix

Matrix, Alpha Consultants

On-premise

QAD

SIT

SIT, ManofIT, Tirosh

On-premise, SaaS

Lawson (M3, S3)

Intentia Israel

Intentia Israel

On-premise

Priority

Ashbal

Ashbal, Meidatech, FBC Afek, Tulip, RAAN, HP-EDS, IlitERP

On-premise, SaaS (meidatech)

SAP, SAP All-inOne

Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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ERP Packages & Integrators: Part 2 Package

Israel Rep

Integrators

Delivery Model

Microsoft Dynamics AX

Microsoft Israel. Localization & Distribution by mAXimum ERP (Matrix)

Matrix, Oregano, Malam-Team, Prodware, Tadiad, Maxoft other partners in qualifications

On-premise

Aviv, MARS

Aviv

Aviv

On-premise

ONE ERP

ONE1

ONE1

On-premise

KAV systems

Kav

Kav, Ardom

On-premise

FinPro, Logistic Pro

Almog

Almog

On-premise

Gan Tochnot Heshev

Aman

Aman

On-demand, Hosted

Comax (on demand)

Comax

On-demand, Hosted

Bgate

Bgate

On-premise, SaaS

IFS

Teldan

On-premise

BPCS, Baan

Matrix

Matrix, Afek, IBM, Tulip (Baan)

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On-premise 64

SMB ERP in Israel

ERP Trends

Pressure from large players in generic ERP Verticalization, Verticalization, Verticalization

SMB ERP providers develop very deep and verticalized solutions On-demand models – also in Israel!

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ERP On-demand model Kicking in

• • • • •

ERP Trends

Comax Meida-Tech (Priority on demand) SIT – QAD Ggate Gan Tochnot Heshev

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ERP - Israeli Market Positioning 1Q09 Enterprise ERP

Oracle

Medium - Large ERP

SAP

SAP AIO

Priority

Oracle

ONE1 Priority ERP QAD Tafnit

Movex

SMB ERP

Aviv

SAP BOONE1 ERP Oracle AE/easy QAD Tafnit Kav Aviv Movex Vendors to Watch:

Ggate Microsoft Dynamics AX

IFS

COMAX

Market Presence Einat Shimoni’s work Copyright 2009 @STKI

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ERP Selected Wins 2008-1Q09 (Partial List)

 SAP: Rakevet Israel (Malam-Team)

 SAP All-in-one (Best Practices): Gidron (Taldor), Ashdod medical center (Taldor), Batey Zikuk (Taldor)

 Sap modules: GRC – Dead Sea, BIA – Coca Cola, Learning solution - Bazan, IDM – Ness, Billing - Meitav  SAP ECC upgrades: Mecan-Ericsoon, M.of Health, Tadiran Solelot  Oracle: Object (R12), Ashot (ONE1up), LUZ II, Actimize  Accelerated Edition: Modu (Advantech, R12), Retalix, ITL, Rion  Tafnit: Barzilay hospital, Leumicard, Albar, Sani, Visa, Mizrachi, Ayalon, Ampa investments  QAD: Vishey international, Expansions in AVT, Seragon. On-demand ERP: Enlyten, RGI  Microsoft Dynamics AX (not localized version): Random Logic 888 (MalamTeam), Aviv PCB (Oregano)  Comax (on demand): Hazi hinam, 2 municipalities, Domisil  ONE1 ERP: Agami, Beit Yanai, Ambar Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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3rd party SAP complimentary tools (partial list) – Part 1 Solution

Israel Rep.

Description

EPIuse

Ness

Selective data copies

Zoption

Ness

Integrating financial functions with Office - excel

Panaya

Panaya

Simulation and guidance for SAP upgrades

Intellicorp – Live compare

Ness

Impact analysis (for SAP upgrades)

Object Manager

Ness

Software configuration management

OrgPlus

Ness

Visual HR management

Xpandion

Ness

Risk mng, behavioral analysis, license audit

ARX Cosign

Ness

Digital signature

IXOS - (OpenText)

Top Solutions

SAP content management and archiving

Printboss - Consist

Consist, Ness

Design/distribution of SAP forms

MessageManager

Ness

Unified messaging for SAP

SteerU

SteerU

EPSS for SAP

Innowera Ness Einat Shimoni’s work Copyright 2009 @STKI

Integration of SAP transactions with Excel

Do not remove source or attribution from any graphic or portion of graphic

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3rd party SAP complimentary tools (partial list) – Part 2 Solution

Israel Rep.

Description

Item Field Informatica

Aman

Data transformation for SAP

Clicksoftware

Clicksoftware

SAP workforce optimization

HR Load runner

HP Israel

software performance testing tools

HP Quality Center

HP Israel

automate QA testing

Cisco Data Privacy

Cisco

Data security on the network

CA Wily

CA Israel

Monitoring customer transactions in real time

Arcplan

Danshir

Dashboard for SAP data

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3rd party Oracle e-Business Suite complimentary products (partial list) Solution

Israel Rep.

Description

UPK (acquired by Oracle)

Oracle Partners: Yana-Smart, John Bryce, Blat Lapidot

Tools to increase productivity, usability, deployment & content creation

OMM (Object Migration Manager) Print Director

Migration management and change management for Oracle e-business Unitask

Dynamic Entity AOA (Add-on Applications)

Enhanced Oracle printing Data management and control tool

AOA

Travel management system

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ERP Consultants (Alphabetical list) Partial List  Accenture  Bit-Plus  Byon  Deloitte Touche  Ernst & Young  HMS  Meteor

 OIC  Seker  Tulip

 Several Independent advisors Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Supply Chain Management Information focus

SCP: Supply Chain Planning

SCM Trends

Strategic measurements, Balanced Scorecard Demand planning & forecasting

Inventory planning & optimization

Advanced planning & optimization

Product Data Management SRM

SCE: Supply Chain Execution

WMS

ERP 1, ERP 2 Transportation Management

Transaction focus

Demand

Logistics

Operations

Supplier portal

Supply

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Supply Chain Management Global trends

SCM Trends

From Execution to Planning: try to match demand and deliver the right product to the right place at the right time at the right price Organizations becoming demand sensitive:

More data that will help predict demand from POS, suppliers, internal sales/marketing people Ability to respond near real time Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Supply Chain Management Israel trends

SCM Trends

 Gap between IT and logistics/SCM business departments  SCM very broad and complex, requires special expertise  Confusion regarding what ERP packages can and can’t do  why do we need a BoB solution if we have an ERP?

 SCM package decisions are still based on BoB:  Solution has to be flexible, be able to include many dynamic constraints that change as you go  Solution has to include transactional as well as analytical (multi dimensional analysis)  SCM packages are also facing suppliers and partners Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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KM

Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Knowledge Management

KM Trends

But don’t think too much…

Get practical Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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The problem with Knowledge

KM Trends

It takes too much time to find existing information needed to complete tasks The Problem: Too much info! Lack of information

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Let’s see the numbers

KM Trends

The typical IW spends up to 25% of the day searching for the right information to complete a given task. Ineffective searches/wasting time looking for information can cost companies up to 10% in salary expenses (Butler Group)

Employees spend 12 hours a week on info-gathering tasks: mostly, unsuccessfully. (Accenture) Knowledge workers spend 15%-30% of their time gathering information, but are successful less than 50 percent of the time. (IDC) The amount of new technical information is doubling every two years Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Internal KM Maturity Model 2009

KM Trends

Business Value Investment to make money Blogs

Cut costs, Increase productivity

Social tools

Wikis

ECM

Commodity IT Services

Ent. Search

IT+business Project Pure Business Project

Gateway portal

Size of figure = complexity/ cost of project

Archiving

Investment for regulations Using

Implementing

Looking

Market Maturity Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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KM Best Practices

KM Trends

KM should be process-dependent and combined in every-day tasks Accommodate different types of users

Digital natives Digital immigrants

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What isn’t acceptable for the Digital native (generation X)?

KM Trends

Paper application form

E-form on company portal

2 hour classroom session with PPT slides

Simulation games, online courses, community

Suggestion box

Posting ideas on company blog

Interaction, relevancy, ease of use Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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The digital native Technology “consumerization”

KM Trends

• New-age knowledge workers are used to: • Communicate • Share • Collaborate • Plan … in a different way. They will probably grow grassroots web 2.0 initiatives, whether IT likes it or not Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Web 2.0: User is at the center

Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

KM Trends

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Web 2.0 tools: Adoption vs. Complexity

KM Trends

Most known most deployed Least known least deployed

Source: Cutter Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Innovation tools? Operations

Management

Support Systems

Support Systems

Transaction Special Employee Processing Purpose Productivity Processing Business Transactions

Analytical Systems

Enabling Workgroup Collaboration

Operational Analytical Systems

Decision Support

Supporting Strategic Decision Making

Innovation Support Systems

Innovation Systems ? Systems that generate Innovation & creativity

Knowledge Management

Einat Shimoni’sAll work Copyright 2009 @STKI Moshav Do notBnei remove source attribution from graphic or portion of graphic Rights Reserved @STKI Zion, Israelor+972 9 74 444 74anywww.stki.info

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Innovation types

General Trends

Source: Web 2.0 business models, CEO Teemu Arina Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Innovation Sources

Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

General Trends

88

Enterprise 2.0 Social tools Product

Category

Elgg (open source)

Social networks tools

IBM Quickr, connections

Blogs, Wikis, RSS, Social networks

Israeli Rep

Integration partners OpenIT

IBM

Elad-Risotech & other WS partners

Kwizcom, Byon Bynet SW, Matrix & other MOSS partners

MOSS 2007

Wiki, blog, RSS

Microsoft

Kwizcom Web 2.0 bundle (MOSS addons)

Wiki, Tagging, rating, forum

Kwizcom

Mediawiki (open source)

Wiki

Atlasian

Hosted Wiki

Elad

Byon

“Beshutaf”

Community tools

Consist

Consist

Byon, Matrix

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Participatory Technology

KM Trends

“Participatory technologies have the highest chance of success when incorporated into a user’s daily workflow” (McKinsey) • Google’s engineers report their projects work into blogs and wikis (Collaborative project management) Your Text here Your Text here • Pixar animators use wikis with videos to share and discuss ideas • STKI analysts are measured also by their blogs contribution; every new round table summary is uploaded

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How to use participatory technology?

KM Trends

Make it a part of a specific daily work process (for example, project-specific wikis) Find the right “base” of users that will create the mass Maintain the right balance of freedom and control (different for Your Text hereeach topic and industry) Your Text here Do what is needed to make it RELEVANT for specific need • Make it more friendly • Add missing capabilities

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Issues with using Web 2.0 in the organization

KM Trends

• Isn’t “controlled” like other tools are • Software usually isn’t proprietary

• Hard/impossible to govern and control processes • What’s in & what’s out? Data leakage concerns

• When using mashups – concerns regarding integrity and security of outside services • Almost zero training, different adoption cycle

Adopting Web 2.0 in the organization requires a new approach Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Web 2.0: Recommendations

KM Trends

• Find key leaders • Define areas in which Web 2.0 provides value: • Project teams “environments” • Internal/external Ideas blogs for product innovation • Define areas where Web 2.0 shouldn’t be used • Determine a certain control level • No “anonymous” posts • Feedback mechanism

Upcoming STKI Round Table Web 2.0 for KM: May 13, 2009 Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Enterprise Content Management Types of documents (definitions)

ECM Trends

• Operational documents: Documents that support the organizations day-to-day operations. “Must have”/ Important  Documents linked to applications’ transaction and flow (viewed via app)  Important documents but can be separate repository (viewed via ECM app)

Examples: Contracts, customer records, employee records

• Soft documents: Documents that help “knowledge management” and sharing. Not linked to a specific process, considered a “Nice to have”. Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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ECM Market in Israel

ECM Trends

• Most large organizations managing operational docs (partially)  Managed in different separate environments Documents around core processes mostly managed Other important documents hardly managed  “Soft” documents are rarely managed

• Most common failure reasons for ECM projects: Poor integration leads to lack of HATMAA of these tools Ongoing HATMAA is problematic, tools are complex to use and no budget for training Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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ECM state of the market in Israel

ECM Trends

Source: STKI ECM Round table, 2008: http://einatstki.blogspot.com/2008/06/blog-post.html Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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ECM market size in Israel

ECM Trends

• During 2007-2009 (3 years) we estimate the ECM market size in Israel to be $70M*: • High End (15-20 large projects): $15-20M • Low End: 100-200 projects sometimes combined in different projects such as portals * Includes both SW licenses and services Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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ECM Drivers in Israel

ECM Trends

• Regulations - content reservation and retrieval • Process around documents = core apps • Phase 2 of large ERP projects (archiving): Procurement docs, HR docs, archiving SAP docs

• Importance of web as a self service channel Need to manage documents over the website, both outgoing and ingoing forms Regulatory need to provide clients with access to their documents Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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High-end large ECM project Pricing

ECM Trends

• License pricing: $100K – $500K • Services: 3 x license definition of needs (30%) customization & Implementation (45%) Testing and Training (25%) • SW Maintenance: 18% per year

Total (initial, not ongoing): $350K – $1200K Notes:  Based on Israeli data (large ECM projects)  pricing decline when the front end is another application (SAP etc.)  Java-based projects more costly than .Net-based projects. Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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What users look for in ECM Projects?

ECM Trends

• Project management capabilities from the vendor (users want to outsource the project) • Low-risk, small projects but also ability to scale • Short implementation and Integration time • Integration to Office and enterprise applications as front ends

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ECM Market Players in Israel

ECM Trends

Represented: Documentum (EMC), Filenet (IBM), Open Text, Interwoven, HP (Tower software), Meridio (Autonomy), Oracle’s Stellent Independent: Artis, Otzar, Microsoft based: D2K, Sharedocs, Omnisys etc.

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Internal Enterprise Content Management: Providers in Israel (doesn’t include WCM) Product

Israeli Rep.

Integrators

IBM – FileNet Contex, Qualidocs (Livelink)

Yael-IFN, IBM

Yael-IFN

EMC - Documentum

EMC, Ness

Ness, Danshir, Llxa

Interwoven

Xioma

Xioma

Open Text – Livelink ECM; IXOS-OT for SAP; Seeunity; Acadre – 3rd party for OT; Captaris (Input Mng ) acquired by OT

Top Solutions

Top Solutions, Consist

MOSS

Microsoft

Many ISVs…

Tower (acquired by HP) Meridio (Acquired by Autonomy)

HP

HP

Sharedocs

ELAD

ELAD

DocMaster

Omnisys

Omnisys, Matan, Business Solutions

D2K

Matrix

Matrix

Otzar

Otzar

Otzar

Ada system

Artis

Artis, Taldor, Malam-Team

Oracle (Stellent)

Oracle

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Enterprise Content Management (ECM) Products in Israel 1Q2009 MOSS/MSFTbased Solutions

Local Support

Documentum FileNet Interwoven

Sharedocs OT eDocs Otzar Artis

High-End Mid-tier

Worldwide Leader

Vendors to Watch:

Oracle (Stellent) HP (Tower softw.)

This analysis should be used with its supporting documents

Market Presence Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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ECM (Ent. Content Management) Selected Wins 2008-1Q09:  Documentum: Bank Hapoalim, Zionist Archive  FileNet: Bezeq archiving, MAPI new system, expansions  ELAD - Sharedocs: Attorneys chambre, Ministry of justice, Rakevet, Supreme court  Interwoven: Law offices (3) – DM  D2K: New financial organization, Clalit expansions

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Special Purpose KM Apps: Productivity Management Applications Representing/ Developing Company

Product

Examples of Apps

Actionbase

ActionBase

Action Items/Decisions management

Matarot

Matarot

Quality management tools

KCS, Malam-Team, Byon - partners

Generica

Objects Management, Regulations

Elad

Sharedocs

,‫ פניות ציבור‬,‫ מעקב אחר משימות‬,‫ניהול מסמכים‬ ‫ סריקה וארכיונים‬,‫ נהלים‬,‫ ניהול חוזים‬,‫מודול ועדות‬

Matrix

D2K-Pro

‫ ניהול‬,‫ ניהול תיק עובד‬,‫ חוזרים ונהלים‬,‫ניהול לשכה‬ ‫התקשרויות וחוזים‬

Tmura

Decision-Pro

Decisions management

Kotev

Web Nest

Omnisys

DocMaster

‫ ניהול‬,‫ ניהול פרויקטים‬,‫ניהול מסמכים וידע‬ ‫משימות וישיבות‬

Upcoming STKI Round Table on Decision tracking: May 27, 2009

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Special Purpose KM Apps: Information Centers Management Company

Product

Examples of Apps

Olive

Olive Software

E-Publishing, Content Intelligence

Malam-Team

Kana

KnowledgeBase

Danshir (Internative, Berale)

DSKnowledge

KnowledgeBase

Mckit

Linkware

KnowledgeBase

IT Navigator

Knova

KnowledgeBase

Business Solutions

Talisma

Knowledgebase

IDEA

IDEA

Management of Archives/ Libraries/ info Centers

Exlibris

Exlibris

Management of Archives/ Libraries/ info Centers

Otzar

Virtual Treasures

Archives Management

ROM

TipTop

‫הפקת לקחים‬

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Enterprise Search What should you be looking for?

Search Trends

Market Consolidation & Price competition

Basic enterprise search will not be enough very soon Look for “next level search”

Federated Structured and unstructured Advanced visualization

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Enterprise Search in Israel

Search Trends

Source: STKI enterprise search round table: http://www.pdfcoke.com/doc/3859785/Enterprise-Search-Round-Table-June-2008Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Tips for enterprise search

Search Trends

Expectations – enterprise search is different than the internet search The “tidier” the info is, the less messy your search results will be (it’s not a magical solution)

Establish policy for desktop search!

Source: STKI enterprise search round table: Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Search & Information Retrieval Players in Israel Product

Rep/company in Israel

Other impl. partners

Autonomy

Matrix

Elbit, Taldor

FAST (being acquired by Microsoft)

ONE1

ONE1, eWave

Enterprise Search - MOSS

Microsoft

Many ISVs

Google Enterprise Search

Taldor

Vivisimo

Netwise

Nogacom

Nogacom

Omnifind

IBM

Oracle SES

Oracle Israel

XRS

2001

Morphix

Melingo

Malam, Netwise Verasity

Worldwide Leader Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Search & Information Retrieval Selected Wins 2008-1Q09:  Google (Taldor):  GSA – Cellcom, Mutual Art  Mini – Mirs, IAI, Navy, Intel  Microsoft MOSS Enterprise Search: Clalit Health Services (Matrix), Ben Gurion University, Tel Aviv Municipality, NICE, VISA CAL, Police

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IT KM Consultants (Alphabetical list) Partial List:  AKT - e-Learning

Matrix – Strategy, Assimilation

 Aman (Pamam) – KM UI

Netwise – KM UI

 Blink: Web 2.0 specialists

ROM

 Byon - KM strategy & processes

SRL (“Nihulim”)

 Digidoc – Scanning processes planning

Yael – KM strategy Independent consultants

 Elad – KM methodologies  Ergo – KM consulting  Gait – document management

 IT Solutions Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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BI

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113

BI is the #1 technology in Israel for 2009 Source: STKI CIO Survey 2009

BI Trends 70%

63% 60%

50%

40% 35% 30%

27%

2008 2009

20% 14%

14% 10% 10%

0%

BPM

Collaboration and WF

BI/ Data Mining

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BI in recession times

BI Trends

 BI is a top priority!  All vendors need some sort of BI specialty  Need for tools consolidation  But at the same time - trying to accommodate

different kinds of users with different tools  Need to spread BI across the organization

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New age BI: Visualization and Mashups

Your Text here

BI Trends

Your Text here

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Main problem with BI

BI Trends

Only specific people in the organization are using it:

CXO Middle management & analysts

OLAP Data Mining Ad-hoc reporting

Rest of organization (knowledge workers) Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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BI Maturity Model 2009

BI Trends

Business Value Investment to make money

Active BI

Cut costs, Increase productivity

Financial BI

Balanced Scorecard

Data Governance, MDM

IT+business Project Pure Business Project

Tactic BI Dashboard

Commodity IT Services

Size of figure = complexity/ cost of project

Investment for regulations Using

Implementing

Looking

Market Maturity Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Financial BI

Your Text here

BI Trends

Your Text here

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What BI services do CFOs want?

BI Trends

 From past analysis (“pathology”) to future

planning (“prediction”)  Planning in shorter time intervals  Tools have to be agile (“at least like excel”)  Variety of available consistent data (not just financial data)  2009 Projects:  CFO-oriented DW/BI  Profitability tools  Budget planning Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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Financial and Budget Planning packages Package

Rep in Israel

Integrators

Hyperion - Oracle

HMS, Oracle

HMS, Business & Decisions

Oracle EPB

Oracle

Ernst & Young, Yael, ONE1

TM1 (part of IBM-Cognos)

Byconix - IBM

Byconix, Ernst & Young

Cognos (IBM)

Libi

Libi, 7th Dimention

SAP Israel

Ness, IBM, HP-EDS, Advantech

B.O Planning/ consolidation/profitability & Costing (SAP company) + SAP BPC, SAP SM

Matrix

Matrix

Power OLAP

Top-IT

Top-IT, Gilon

SAS

Mia computers

Mia

CFODream

The 7 Dimension

The 7 Dimension

GEAC

Ness

Opisoft

SAP SEM – BPS + Recently Acquired products: Outlooksoft, Pilot

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Worldwide 121 CPM Leaders

Scorecard & Dashboard players in Israel Package

Rep in Israel

Integrators

Cognos (acquired by IBM) CPM, CMM, Celequest Hyperion - Oracle Business Objects an SAP company - EPM Suite Xcellius (dashboard)

Libi

Opisoft, Gilon, Libi, Data Mine, IBM

HMS, Oracle

HMS, Business & Decisions ONE1 BI, Consist, Gilon, Matrix, Point of View, PerformanceSense Matrix, B.O partners

Matrix Matrix

Pilot (acquired by SAP)

SAP Israel

SAS EIP

Mia Computers

Mia, Gilon

Panorama

Panorama

Actuate Performancesoft Suite Sterna BPS (Business Positioning Management)

PerfomanceSense

Gilon, Consist, HighView, Bynet SW, Data Cube, Integrity, ONE1 BI, Business Solutions, Citrine BI, VisionBI PerfomanceSense

Sterna

Sterna, IBM

Gilon, Consist, ONE1 BI, HighView, Opisoft Geac Ness Opisoft TM1 Byconix Byconix Intellisys Intellisys Consist, Byney SW, Gilon iDashboard Bynet Bynet Arcplan Danshir Actionable performance mng. Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic 122 QPR BPMknowledge BPMKnowledge, Consist

PerformancePoint Server 2007

Microsoft Israel

Dashboards & Scorecards Wins 2008-1Q09 (Partial List)  Xcellius (Dashboard): Electra, UGS, Alladin (OEM)  Intellisys (Dashboard): Harel Insurance, Hilan, Eldan (Consist)  Panorama: Shufersal (Highview), Amdocs (Highview)

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Passive versus Active BI

BI Trends

 Passive DW

 Daily reports for operational needs  Reports for strategic needs  At discretion of the users  Active DW  “Injecting” BI into day to day processes  For customer interactions  For risk management

 Non at the discretion of users, part of process Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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BI is pretty mature

BI Trends

 50-60% of new projects released with BI

capabilities  Some are already a part of DRP  Not real time… but more frequent  A lot of knowledge in internal BI departments  Market crowded with BI vendors & specialists  Almost all vendors have some BI capabilities

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BI in Israeli organizations

BI Trends

75% have a central BI department

Very few with have a formal BICC Source: STKI BI Round table, 2008: http://einatstki.blogspot.com/2008/06/business-intelligence.html Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

126

BICC: BI Competency Center

BI Trends

The problem: Uncoordinated projects; BI silos; lack of standardization in definitions & technologies; not enough HATMAA BICC roles:  Promote the optimal use of BI across the organization  Data governance (very broad term)  Data dictionary – define common terms  Data stewardship  Business-oriented (sometimes will be a business unit)

 Deciding on BI priorities Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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BI Staffing ratio Average size of Israeli BI/DW department: 10-15  6.5% of IT department (between 3%-12%)  BI positions:  System analysis  Development  Implementation  ETL + data modeling  Testing, training, support

 DBAs and business analysts NOT usually in BI dept. Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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BI General Platforms (Part 1): Package

Rep in Israel

Integrators

SAP BW

SAP Israel

Ness, IBM, HP-EDS, Advantech, Taldor, SRL, Malam-Team, Xact, Gilon

Microsoft SQL Server 2005, Performance Point

Microsoft Israel

Consist, Gilon, ONE1 BI, HighView, Opisoft, Advantech, Gstat (datamining), SRL, Bynet SW

Cognos (An IBM company)

Libi

Libi, Opisoft, Seven-D, Gilon, Consist, Advantech, Bynet SW, IBM, Data Mine, Mirkam (Energy), Malam-Team, ONE1 BI, Normative

Business Objects (an SAP company)

Matrix

ONE1 BI, Consist, Point of View, Gilon, Matrix, IBM, Data Cubes, VisionBI, Active View

Webfocus

SRL

SRL, Gilon

Oracle Israel

Oracle Consulting, Taldor, Gilon, Advantech, Yael, IBM, ONE1 BI, Malam-Team

OBI EE (Enterprise Edition – mainly Siebel Analytics)

OBI SE (Standard Edition – Einat Shimoni’s work Copyright 2009 @STKI mainly discoverer)

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129

BI General Platforms (Part 2): Package

Rep in Israel

Integrators

SPSS

Genius

Genius, Gstat, Matrix

SAS

Mia Computers

Mia, Gilon, Pareto, Business & Decisions Israel

Panorama

Panorama

Gilon, Consist, HighView, Bynet SW, Data Cube, Integrity, ONE1 BI, Ness (Panorama on SAP BW), Business Solutions, Citrine BI, VisionBI

Qlikview

Net-Intent

Gilon, Consist, ONE1 BI

Microstrategy

Mittwoch

Mittwoch

EIS (Sigma)

Gilon

Gilon

Actuate iServer (Enterprise Reporting)

PerformanceSense

PerformanceSense

Syndera (Operational BI)

PerformanceSense

PerformanceSense

Dynamics BI (BI Microsoft Dynamics - ERP and CRM)

Highview

Highview

Spotfire (acquired by Tibco)

Yael Software

Yael Software

Shimoni’s work Copyright 2009Bynet @STKI DoSoftware not remove source or attribution from any graphic or portion of Malam-Team graphic 130 Tableau (dataEinat visualization) Bynet Software,

BI Specialized Products: Package

Marketing Company

Description

DQA

Gilon

Data Quality

BI Portal

Gilon

Dashboard, BI Portal

Tachlit CDI

Gilon

Customer data enrichment and unification

OLAP cube manager

Gilon

Solution for MSFT OLAP cube

Verix (Business Events)

Gilon

Identifying business events (exceptions) automatically and proactively

EQM

Consist

Monitoring and Configuration Management for Business Objects

PowerView

HighView

Generation of BI data in Powerpoints

Babylon Enteprise

Ness

Metadata/ data retrieval

Polestar (Business Objects – An SAP Company)

Matrix

Data Exploration and Visualization

Gstat Analytical Platform

Gstat

Next best offer, Supply Chain

SAP BIA (BI Accelerator)

SAP, HP

Appliance for accelerated BI performance

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131

BI Suits: Positioning in Israel 1Q09 B.O Cognos (SAP) (IBM)

Local Support

Oracle Panorama OBI EE Microsoft SAP BW SAS Information Qlikview builders

Worldwide Leader

Vendors to Watch:

Spotfire

This analysis should be used with its supporting documents

Tableau

Market Presence

This positioning does NOT take into consideration the depth of analysis with these tools Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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BI – Selected Installations 2008-1Q09 (Partial List)  Business Objects: Super pharm, Aladin (OEM), TTI (OEM), Finjan (OEM), Yedioth Information Technologies

 BOXI upgrades: Bank Leumi, Bank Discount, Partner, Bezeq, O12, Netvision, Migdal, Clal  Spotfire: Invenstment company (includes mashup with Google maps)  Qlikview: Colmobil, Ophir optronics (on SAP)  Panorama: Coca-Cola also on BW (Highview) and other central bottling company companies, Storenext, Bituach Yashir, Modu, Sweetim, Opticana, Shabas, Rashim, Shapir, Land Authority, YES, Postal Authority, expansion in Bank beinleumi  Oracle (OBI EE, SE, 1SE): Ministry of Finance, UPS, Sanfrost (Gilon), Gadot (1SE), Telemap, IAF Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

133

Business Intelligence and Data specialists in Israel - Partial List (Alphabetical) • Aman – Stood out in data management • Activeview • Advantech • Byon - KPIs • BI-Pro – stood out in strategic BI consulting • Business & Decisions • Consist – stood out in BOXI upgrades • Data Cube (BI for Retail) • Eternity • Ergo – stood out in Balanced Scorecard consulting • Gilon – stood out in strategic consulting, risk mng, BICC, financial BI • Gstat • HighView – stood out in panorama, BSC/dashboards • HMS – stood out in strategic financial BI, risk management • IBM • Inquera – stood out in product catalog data cleansing • ONE1 BI • Opisoft • Matrix – stood out in EIM (enterprise information management) • Pareto – Data Mining • Point of View • Normative • PerformanceSense – BSC and KPIs consulting • Synergy advanced analytics – Analytics and Data Mining Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

134

MDM

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Data Governance is A BIG TERM

Data Mng. Trends

DATA Governance DATA Dictionary: A good practical start Products: dedicated metadata tools/ EIM tools/ Babylon ent./ Wiki tools Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

136

Data Management & MDM

Data Mng. Trends

Awareness for data quality and cleansing

within the boundaries of migration project No awareness for on-going data management MDM term and concept becoming popular Very few will acquire MDM platforms during 2009

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137

Data Management

Data Mng. Trends

A painful subject for many organizations Who’s responsible for the quality and consistency of

information? (Mostly no one) Data quality is now considered important Importance increases as BI becomes more critical and ACTIVE (for example, risk mngt.) The biggest challenge is organizational change and work process change Data governance and stewardship One definition of client/financial/product data Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

138

STKI CIO Survey 2009: Are you planning to enter MDM?

Data Mng. Trends

60%

51% 50%

40%

35%

27%

36%

30%

26%

2008 2009

20%

11% 10%

0%

Not familiar with term

No plans

Plans to enter MDM

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139

MDM Reality in Israel

Data Mng. Trends

 Most Israeli organizations don’t have a business

entity that is in charge of Data  Organizations like the MDM model but most will not go out and “buy” an MDM product  Some are considering using their DW as MDM (some are starting to)…  Drivers for EIM projects  Risk management DWs (i.e, Basel II)  Mergers Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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MDM/ Data Hubs in Israel Package

Rep in Israel

Integrators

Oracle Israel

Matrix, Yael, and other potential partners

SAP MDM

SAP Israel

Ness and other potential partners

IBM WCC (CDI), WPC (PIM)

IBM Israel

IBM, Matrix

PIM - QAD

SIT

Tibco (CIM – product data, Telecom)

Yael

Yael

Informatica

Aman

Aman

Microsoft (acquired Stratature)

Microsoft

Teradata MDM (+i2)

Mittwoch

Oracle Data Hubs Oracle Siebel UCM (CDI) Oracle Hyperion (financial data)

Mittwoch

Inquera: Specialists in MDM PIM (Product Information Management) Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

Worldwide 141 CDI Leader

Independent Data Cleansing tools in Israel (Partial list): Package

Rep in Israel

Integrators

Trillium

Aman

Aman

Informatica

Aman

Aman

IBM Information Server

IBM

Microsoft (acquired Zoomix)

Microsoft

Gilon – data enrichment, DQA – data quality assurance

Gilon

Gilon

Dataflux (SAS)

Mia

Mia

Inquera – product data cleansing

Inquera

Inquera

* This list doesn’t include other Data Quality tools Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

Worldwide CDI Leader 142

BPM Orchestration

BPM Infrastructure

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143

BPM Trends

How do we produce innovation?

Your Text here

Your Text here

That will help grow revenues? Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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BPM Maturity Model 2009

BPM Trends

Business Value Investment to make money

BPM suites BAM

Cut costs, Increase productivity

Process modeling

IT+business Project Pure Business Project

Workflow

Commodity IT Services

Size of figure = complexity/ cost of project

Investment for regulations Using

Implementing

Looking

Market Maturity Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

145

The BPM Life Cycle

BPM Trends

Continuous process change

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146

BPM Adoption Forms

BPM Trends

• Tactical BPM The goal: automating manual tasks, increase efficiency, use BPM/Workflow as tool for quick processes development platform

• Process improvement The goal: agility, continuous improvement

• Transformational BPM The goal: Increase innovation, redefine processes, gain competitive advantage Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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BPM Drivers in Israel 2009

BPM Trends

• Main target: improve existing processes • Ability to provide answers to crossdepartmental processes • Platform for packaging new competitive products quickly • Regulations – an added benefit, not yet considered a driver in Israel • Don’t rely on cost reduction in first year! Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

148

How much time does it take to develop BPM-based processes?

BPM Trends

• Simple: 1 week – 1 man month • Complex: 6 man months Type of process Simple

Example Travel request process

Complex Cross-company procurement process

Risk Departmental/ #of ROI level Cross-org. interfaces potential

Time to develop

Low

Departmental

1-2

Low-medium 1 week – 1 man month

High

Crossorganization

>3

Very High

6 – 8 man months

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149

Tips for BPM projects:

BPM Trends

• Establish infrastructures: ECM, Integration • Make long term plan • Iterative development • Management backup • Consider BAM right at the start • Architect role is important! • Identify most important processes to improve • KPIs and ROI even for the more simple processes Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

150

BPM MEGA Trends

BPM Trends

• Market starting to mature: More complete “BPM Suits” that provide modeling, execution and BAM under the same roof

• But not completely mature yet: Too many players Different leaders in different categories

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151

BPM Reality in Israel

BPM Trends

• 2009 will show increased interest in BPM Tactical BPM BPM as a foundation for IT agility BPM for IT / enterprise architecture – not yet

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152

Interest in BPM rising: main technology for 14% Source: STKI CIO Survey 2009

BPM Trends

70% 63% 60%

50%

40% 35% 30%

27%

2008 2009

20% 14%

14% 10% 10%

0%

BPM

Collaboration and WF

BI/ Data Mining

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153

BPM Players in Israel – Part 1: (Does not include Integration-centric BPM) Package

Modeling

Execution

BAM

Israeli Rep

Integration Partners

Oracle BPM (formerly BEA)

X

X

X

ONE1, Oracle

ONE1 (Liam), Advantech, Mckit, Matrix–Aluna

X

Oracle Israel

Advantech, Yael, Taldor, eWave, ONE1, Matrix-Aluna, Unitask, Malam-Team

X

Seker

Malam-Team, IBM, HP-EDS

Oracle BPEL, BAM

X

Aris

X

ProcessGene

X

FileNet, Vflow

X

X

X

Yael - IFN

Tibco BPM

X

X

X

Yael

IBM BPM (Modeler, Process Server)

Microsoft WWF, Visio

Sequence

X

X

X

ProcessGene

X

X

X

X

X

IBM, Yael

IBM Israel

IBM, Risotech-Elad, Matrix, Midlink, Yael-IFN, Ness TSG, Tangram, advantech

Microsoft Israel

Bynet, Advantech, Matrix, Malam-Team, Yael, Netwise, Millenium, Elad, SRL, HP, Omnisys,others…

Matrix, PNMsoft

Matrix, PNMsoft

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154

BPM Players in Israel – Part 2: (Does not include Integration-centric BPM) Package

Modeling

Execution

BAM

Israeli Rep

AgilePoint

X

X

X

SRL

Software AG BPM

X

X

X

SPL Software

Ultimus

X

X

X

Tiuv

Nintex Workflow 2007 (WF in MSFT environment) QPR (integrated BPA + CPM)

X X

Captaris (acquired by Open Text)

Bynet SW X

X

Top-IT Top Solutions

SAP BPM/WF

X

X

X

SAP Israel

EMC (Documentum + Proactivity BPA/BAM)

X

X

X

EMC, Ness

JCAPS

X

Sun

K2

X

Malam-Team

CaseWize

X

Arcplan (process-driven Einat Shimoni’s work Copyright 2009 @STKI

Other Integration Partners

X

HMS

X

Danshir

Many Potential Partners – all SAP Integrators

Advantech, Aluna

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155

Human-Centric BPM Positioning in Israel 1Q09 Doesn’t include modeling or Integration-centric BPM Vendors to Watch:

Software AG Nintex

Local Support

SAP WF/ contentoriented

Documentum Sequence (PNMsoft) Oracle BPM IBM Tibco

K2 WWF Ultimus Vflow/ JCAPS Filenet

Worldwide Leader

Agilepoint

This analysis should be used with its supporting documents

Market Presence Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

156

Local Support

Modeling / Business Process Planning Positioning in Israel 1Q09

Aris Worldwide Leader

ProcessGene

Vendors to Watch:

IBM Modeler QPR Casewise

This analysis should be used with its supporting documents

Market Presence

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157

Human-Centric BPM Selected Installations 2008-1Q09 (Doesn’t include EAI-BPM) IBM : IAF, 2 army units Sequense (Panam): Philips, Israeli government, Ministry of Defense, Tnuva subsidiaries, Makhteshim AgilePoint: Bank Leumi, Netivey Ayalon, Shabas Tibco BPM (iProcess – formerly Staffware): BAM – Pelephone Microsoft WWF: Comverse (Bynet), Meches (MalamTeam), Taasuka (Malam-Team) Nintex: Zim, Modu BEA BPM: YES, Paltel

Software AG: Clal Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

158

Portals & Web Trends

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Portals/Web Maturity Model 2009

Web & portal Trends

Business Value Investment to make money

External Web 2.0

Internal Web 2.0

Cut costs, Increase productivity

Commodity IT Services

Mobile Web

IT+business Project

Operational Portals

Pure Business Project

Gateway Portals

Size of figure = complexity/ cost of project

Investment for regulations Using

Implementing

Looking

Market Maturity Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

160

Enterprise Portals Current State in Israel

Web & portal Trends

Becoming a “non-issue” Most using enterprise “gateway” portals

Portals are a now a part of different projects Most large organizations have more than 1 portal technology in place Phase 2 of enterprise portals: Using web 2.0 tools in portals

Adding lightweight Workflow capabilities Using portals for “mini” operational processes Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

161

Enterprise Portals: Players in Israel Company

Product Name

Integrators

IBM

Websphere Portal Workplace Services Express NEW – Web 2 Workplace: “Hannover”

IBM, ONE1, Matrix, RisotechElad, SPL-Idor, KITS-advantech, Midlink, C-soft

SPS/MOSS

Matrix, Malam-Team, SRL, eWave, Netwise, Elad, Bynet, HP, Advatech, We!, Byon, Yael………

Oracle Portal, Web Center, Weblogic/plumtree

Oracle Portal: Matrix, eWave, Taldor, Advantech, Unitask, Malam-Team, Oracle Consulting Plumtree/BEA - ONE1, Mckit, HP-EDS, e-Wave

Microsoft

Oracle

SAP Israel

SAP Portal

Matrix

Vignette, Peoplesoft Portal

Ness, Taldor, Malam-Team, SRL, Xact, Advantech, HP-EDS, IBM, B2 Tech, E121 Matrix

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162

Portals Positioning in Israel 1Q09 SPS/MOSS

Local Support

SAP EP

IBM Websphere Portal Oracle + BEA

Worldwide Leader

This analysis should be used with its supporting documents

Market Presence Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

163

Enterprise Portals – Selected Installations 2008-1Q09 (Partial List): IBM WPS: Pelephone (cellular portal), Amidar, IBM Expeditor: Isracard

MOSS: ECI (Bynet), El Al (Bynet), Mekorot (Bynet), Solel Solar Energy (Bynet), El Al – amadeus portal (Bynet), Avney Rocha (Elad), Neviot (We!), Cellcom (eWave), Iscar-Berkshire (eWave), Liveperson (SRL), Investment company (Yael), Modu, Animation lab (Matrix), Leumi Card (Matrix), Visa CAL (Matrix), bank leumi (Matrix),, IAF (Matrix), M. of Education (Matrix), Malan (Matrix) Moss upgrades: Bezeq (Bynet), Phoenix (Netwise), Sochnut yehudit (ewave), Sandisk (ewave),Pelephone, Neviot (We!), Rabin medical center SAP Portal: Meshek & Calala (SRL) Oracle Portal: UPS

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164

External Website trends

Web & portal Trends

Self Service will be most important From mass to individual communities Adoption of collaborative Web 2.0 tools

Increased interest in Open Source WCM tools Increased awareness to accessibility

Orgs looking to better analyze business trends in their websites Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

165

Examples of Israeli External Blogs/Wikis

Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

Web & portal Trends

166

External Portals in Israel

Web & portal Trends

Web 2.0? Virtual Worlds? Yes 58%

No 42%

Source: STKI Web2 Round table, 2008: http://einatstki.blogspot.com/2008/08/web-20.html Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

167

External Portals in Israel

Web & portal Trends

Personalization and self service

Source: STKI Web2 Round table, 2008: http://einatstki.blogspot.com/2008/08/web-20.html Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

168

WCM/ External Portals tools: Players in Israel Company

Product Name

Integrators

Matrix

Vignette

Matrix

Microsoft

MOSS

IBM

Websphere Portal + Web2

Matrix, Malam-Team, SRL, eWave, Netwise, Elad, Bynet, HP, Advatech, We!, Yael, Tvuna, Byon…… Matrix, Risotech-Elad, IBM, ONE1, SPL-Idor, KITSadvantech, Midlink, C-soft, Taldor

Sitecore

Bynet

EZ Content

Bynet

WebTrends (Web analysis)

Bynet

EPIserver

Netwise

Tridion

Netwise

Telerik

Netwise

Consist

CMS (PHP)

Consist

Interwoven

Xioma

Xioma

Fatwire

e-Wave

e-Wave

Oracle

Oracle Portal, Web Center, Weblogic/plumtree

Matrix, eWave, Coral, Taldor, Advantech, Unitask, Malam-Team, Qesem, Oracle Consulting, BEA - ONE1, Mckit, HP-EDS, e-Wave

Bynet

Scepia Daronet Netwise

SAP Israel

Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

SAP Portal

SAP Integration partners

169

Portals: WCM Open Source Company

Israeli specialists (partial list):

Joomla, Drupal

OpenIT

Drupal Wordpress

eWave

Dot Net Nuke

Malam-Team

Consist

PHP-based CMS product

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170

External Portals – Selected Installations 2008-1Q09 (Partial List): IBM WPS: Pelephone (cellular portal) Vignette: Mako MOSS: Water authority (Bynet), Bezeq self service (eWave), Bezeq site (Bynet), ECI Extranet (Bynet), Police, Social Security, Tehila – blogs, Oranim College, VISA CAL (Matrix), Clalit (Matrix), GOVX (Matrix), Debis extranet (Matrix) Moss migrations: Rakevet Israel (Netwise) EPI Server: Strauss, Colmobil, Hachotam eWave eGen: Winwin, Reshet, Pelephone music store Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

171

More willingness to experiment ?

Web & portal Trends

Source: STKI CIO Survey 2009

Will you consider gaming, podcasting and social networks for organizational use? 50% 45%

43% 39%

40% 35%

27%

33%

35%

30% 25% 20% 14%

2008 2009

15% 10% 5% 0%

No way

waiting to see what happens

Definitely yes

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To summarize… • Applications will be consumed differently: Smaller, low risk, low budget and quick payback SaaS will be considered for “new” areas • Important to balance “cut costs” & “grow the business”  New models (SaaS, OSS) will free up resources to do that

• BI efforts increase, data quality because you ‘have to’ • Set the ground for BPM – it can take a year • Social tools will (quietly) penetrate:  Internal (employee-facing) – wikis, blogs, social networks  External (customer-facing) interactions – web 2.0 sites Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic

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My Topics

Einat Shimoni’s work Copyright 2009 @STKI @STKI Do not Moshav remove source or attribution from any graphic or portion of graphic All Rights Reserved Bnei Zion, Israel +972 9 7907000 www.stki.info

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For more ideas and research go to: www.einatstki.blogspot.com

Thank you! Einat Shimoni EVP & Senior Analyst Enterprise Applications, Analytics & KM Strategies

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