Enterprise Applications, Information & Knowledge Management 2009
Your Text here
Your Text here
Einat Shimoni EVP & Senior Analyst Enterprise Applications, Analytics & KM Strategies
www.einatstki.blogspot.com Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Agenda 1
Enterprise Applications general trends
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Enterprise Applications (CRM, ERP, SCM)
3
Knowledge Management
4
Business Intelligence & MDM
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BPM
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Enterprise Portals & External websites Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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We will present data on products and integrators:
List of Packages and Integrators
Explanations on Slides
Package
Rep in Israel
Integrators
Delivery model
Vendor A
Company 1
Integrator a, Integrator b
On-premise
Vendor B
Company 2
Integrator a, Integrator b, Integrator c
SaaS
Vendor C
Company 3
Integrator a
SaaS On-premise
Lists only include vendors that are represented in Israel The location within the lists is random Lists might not include all players
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We will present data on products and integrators:
STKI Israeli Positioning
Explanations on Slides
• Not a technological positioning, refers only to Israeli market • Represents current Israeli market and not our recommendation Vendor A
•Focused on enterprise market (not SMB) Local Support
Market Presence (X)
Vendor B
Market share - existing and new sales (more emphasis)
Mind share (how user organizations rate vendors) Local Support (Y) – is influenced by (X) Experience & technical knowledge, localization, support, number and kind of integrators
Worldwide Leader
Worldwide leaders marked, based on global positioning Vendors to watch: Are only just entering Israeli market Vendors to Watch:
Vendor C
so can’t be positioned but should be watched Market Presence
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We will present data on products and integrators:
Selected Wins 2008-1Q2009
Explanations on Slides
Package X: Company 1 (Integrator), Company 2 (Integrator) Package Y: Company 3 (Integrator), Company 4 (Integrator)
These slides contain examples of selected wins during 2008 and Q12009 (decision and purchase of certain products, not necessarily ongoing projects) The lists are only partial and don’t include all wins of all vendors during this period
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IT in Aggressive Cost-Cutting Time IT budget decrease
Less budget for new apps
New models: SaaS, OSS
Need to cut IT costs
Decrease app maint. Selfservice projects
3rd party ERP tools? E-Service Your Text here
Your Text here
Social & consumer technologies impact
Interaction with employees & customers
Social CRM, KM 2.0
Need to help increase revenues
Innovation, rethink processes, connect with customers
BPM, Web 2.0, Innovation, Social CRM, CEM, BI
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General Trends
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Application projects in recession
General Trends
• Zero based budgeting – every project is examined in payback, maturity, and risk • Low risk projects • Small scale projects (< 1 year) • Proven payback within ½ - 1 year Problem: sometimes the less mature markets (MDM, BPM) are the ones that can provide greater business benefits
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Your Text here
Your Text here
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Questions for every IT project
General Trends
• What are the business benefits and when is the payback? • What is the risk? Is it mature? Is it well supported in Israel? How many ISVs with in depth knowledge? Are other organizations happy with it? References!
• What is the TCO? • Is the application user friendly? Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Your Text here
Your Text here
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Technologies Maturity Model 2009
General Trends
Business Value
Collab. CRM
Cut costs, Increase productivity
Oper. CRM
Gateway portal
Web 2.0
Balanced Scorecard
Data Governance, MDM
ERP 2
Financial BI
Tactic BI
Commodity IT Services
BPM
Active BI
Investment to make money
Ent. Search
IT+business Project Pure Business Project
ECM ERP1 Size of figure = complexity/ cost of project
Financial sector reg.
Investment for regulations Using
NonFinance sectors reg.
Implementing
Looking
Market Maturity Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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General Trends
IT Services Families Reduce Expenses Increase process efficiency
Cut costs
Increase Revenues Increase process Intelligence
Increase governance, regulation & risk mng.
BSC
Regulation compliance
BPM
Analytical CRM
BPM/BPA
CXO management tools
Supply chain intelligence
Customer Experience Management
Innovation support tools
IT Governance
Active BI
DC Tech: virtualization etc.
IT Sourcing models
Increase business agility
Social CRM
Green IT
Employee Productivity
Improve customer Experience
Marketing focus
IT portfolio management
B2B
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Major trend in enterprise applications
General Trends
SaaS (Software as a Service): A software delivery model, delivered via the web, in which users can consume functionality based on subscription pricing.
SaaS is typically a multi-tenant, one-to-many architecture (one code base for all), this provides it with economy of scale The software is hosted remotely, eliminating the need for users to invest in related hardware or handle the installation, setup and daily upkeep & maintenance.
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Your Text here
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Did SaaS make its debut in Israel? Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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SaaS in Israel
General Trends
Most Israeli orgs aren’t yet using SAAS Major adopters: technology, high tech, global companies Major objectors: Financial orgs and govt.
SaaS projects’ characteristics in Israel: • Short micro-projects (~3 man months) • Average of 40 users per installation • Usually DOES include some sort of integration to 1-2 inhouse applications • High satisfaction level (worldwide data: 94%) Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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SaaS major setbacks in Israel
General Trends
• 357 regulation doesn’t allow keeping “linked” data outside for financial organizations • Need for local point of contact • Need for SLA and local support • Hebrew • Israeli vendors need to reorganize operations around this model
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Characteristics of common SaaS
General Trends
• Applications that have a “network effect” Travel management Social software
• Niche/Point-solutions • Solutions that are easily separated from others
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Application models
General Trends
Self development
Your Text here
Your Text here
Package Internal
External
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Where are we now
General Trends
and what’s the next stage?
ASP
• Single separate instance • Could have shared or dedicated infrastructure • … ASP wasn’t a bad idea, it had BAD timing
SaaS
PaaS
• Vendor controls application • User has No access to core components of the solution • Multitenant, one-to-many • Semi-customized (view) • More suitable for generic “lightweight” processes or consumers
• Outcome of using PaaS •Platform-Centric • User controls the app. • Fully-customized software • Will be more suitable for “heavy” business processes
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Mashup Definition
General Trends
• Mashup: a “web 2.0” term : combining data layers from more than one source into a single integrated interactive application
http://blogs.zdnet.com/Hinchcliffe/?p=78 Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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New Applications = Services Mashups
An application mashup should define its needed infrastructure services (=ensemble)
Gateway T8
T7 T1
Applications Services
The goal: Optimization of IT resources!
General Trends
T3 T5
T4
T6 T2
T1
T7 T8 T3 T4
T2 T5 T6
Infrastructure Services
Puzzle Builder
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Cloud enables creation of new business models • Cloud can enable new Business business models* • By consuming “missing elements” from the cloud you can create a whole new product • Examples: virtual network operator
General Trends
mashups?
* Source: STKI brain storming session Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Open Source Software
General Trends
• Open Source applications used by 65% of global enterprises • Most Israeli organizations don’t consider using OSS in almost any project • The economic pressure will push Israeli orgs to consider this model in specific areas: WCM Internal IT tools Collaboration and Web 2.0 tools Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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There are some major benefits to open source software
Main reasons: Cost Your Text here Vendor independence Sometimes – Better functionality
General Trends
Your Text here
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Open Source pricing appeal
General Trends
Price of a WCM project based on open source CAN BE 15-20% cheaper But will not always be the best choice
Source: Water & Stone Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Major Benefits for adopting Open Source Software
General Trends
Which of the following does your company see as the major benefits of adopting OSS ?
Source: Open IT, Annual Open Source Survey for 2008, September 29, 2008 Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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What should you do to make Open Source Software relevant to your organization?
General Trends
• Most important: assure available local professional knowledge with the package: Specialized Israeli ISVs or in-house
• There should be no compromises on SLA • Understand the model and legal terms
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CRM
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CRM Trends
CRM will be less about transactions And more about interactions
Think of it as a way of improving customer experience by managing “conversations”
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CRM Trends
Better customer experience = better product Your Text here
Your Text here
CRM and CEM can provide a real competitive differentiator
Upcoming STKI Round Table on CRM: June 17, 2009 Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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CRM: from the outside looking in
CRM Trends
Focus on external clients needs
Your Text here
Your Text here
Focus on internal processes
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CRM Trends
Multi Channel CRM
• Mobile service • e-billing •More self • newsletters • e-banking • e-service service options • email marketing • SMS • e-payments and transactions • email response • Live chat management • Collaboration
• EPSS/guided interactions • RTD • CC
Proliferation of customer touch points Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Israeli CRM Trends 2009
CRM Trends
• “XRM” – using CRM as a development platform for various needs This is an important criteria when choosing CRM
• “Quick win, quick ROI” approach continues • Reducing contact center costs (self service) • Analytical CRM continues to be top priority
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Source: STKI CIO Survey 2009
CRM Trends
CRM Priorities2009 40% 35%
35% 30% 25%
20%
20%
18% 14%
15% 10%
8%
5% 0%
Campaign Management
Ecommerce Systems
CRM Packages
Self-Service
Analytical CRM
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Worldwide CRM Trends 2009
CRM Trends
• Think outside of the “CRM” box: Web virtual agents Home based CC Customer centric innovation
• • • • •
SaaS will rise significantly Engagement with the customer – Social marketing Managing the customer experience Social CRM – clients & employees more “social” Self Service is king (but don’t compromise with the customer experience, i.e poor IVRs) • Customer data still a problem Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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The new DIGITAL social customer
Your Text here
CRM Trends
Your Text here
Source: 2008, Fabio Cipriani. Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Communication with customers spurs customer centric innovation What do you like about our new product? What don’t you like about our new product?
Your Text here
How do you prefer to interact with us?
CRM Trends
What features should product X include?
What do you like about our company? Your Text here
Do you have ideas how we can enhance our products?
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CRM Trends
Interact with the customers & Learn more about what they want Define new customized products Your Text here
Your Text here
IT needs infrastructures to support diversity of products & interactions Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Enterprise
Mid Tier
CRM Packages & Integrators in Israel: Package
Rep in Israel
Integrators
Delivery model
Siebel (Oracle)
Oracle Israel, Taldor
Taldor, IBM, BeyondIT
On Premise
Siebel on-Demand (Oracle)
Oracle Israel, Taldor, Yael
Taldor, ManofIT, Yael, BeyondIT
SaaS; At customer/partner
Oracle CRM
Oracle Israel
Yael, Malam-Team, ONE1UP, Oracle, HP-EDS, Advantech
On Premise
Peoplesoft (Oracle)
Oracle, Matrix
Matrix
On Premise
SAP CRM
SAP Israel
Ness, Taldor, Advantech
On Premise
Amdocs (Clarify)
Amdocs
Amdocs
On Premise
Microsoft Dynamics CRM
Microsoft
20 Partners, including: MatrixEffect, Advantech, SIT, MalamTeam, Netwise, Aman ,Elad, Yael….
On Premise; Hosted by partners; SaaS not yet in Israel
Pivotal
ONE1
ONE1
On Premise
Salesforce.com
ONE1, Blat-Lapidot
SaaS
MEGA Center
Yael
Yael
On Premise
Onyx (Consona)
IT Navigator
IT Navigator
On Premise
Netsuite MyBusiness SugarCRM
Edmiso MyBusiness
SaaS MyBusiness
SaaS
OpenIT
Open source
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Microsoft-Based CRM Solutions in Israel – Part 1 Company
Solution E-Drive (Car Market)
Capital Market: “Optimi” Advisor Platform ((יועצי השקעות )פניות ציבור (מענה לחוק חופש המידע Effect (Matrix)
High Tech Solution
פתרון לניהול גביה והליכים משפטיים Infrastuctures: configuration management, dashboard, self service, CDI Contact center - moked Analytical Dynamic CRM
CRM for security org./departments HRM – Healthcare CRM, hospital risk management DRM – Donors relationship management Malam-Team
Academy – Alumni, Student, scholarship grant mng, training courses
Retail CRM VC – Venture capital CRM Financial services and Retail banking
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Microsoft-Based CRM Solutions in Israel – Part 2 Company
Solution Contribution System Donors CRM
SIT
Conferences and training Members club CRM for High-Tech sector Customer Service Portal
Broad Digital
Billing, Rating, Account Receivables
Highview
BI for Microsoft Dynamics Capital Market
Advantech
ניהול פניות ציבור
Surveys module MOSS and CRM integration Vehicle Fleet management
Almog
SMS distribution
Pricelists update Agile EyronEinat Shimoni’s work Copyright 2009 @STKI
HR companies’ operations and clients Election campaign management
Do not remove source or attribution from any graphic or portion of graphic
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CRM-Related Applications: Solution
Description
Developing/ Representing Company
Incentives Pro
Enterprise Incentives Management
Incentives, Matrixpartner
Kana
Collaborative CRM
Malam-Team
DSKnowledge
Service Center Knowledgebase
Danshir
Talisma – CIM (customer interaction management)
Collaborative CRM
Business Solutions
Knova (Consona)
collaborative CRM, KM for contact centers
IT Navigator
Siebel - Social CRM
Social tools for CRM
Oracle - Siebel
Cemax
Feedback Mng, Complaints Mng.
Cemax
*Doesn’t include Contact Center/telephony tools
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Multi Channel /customer Self Service applications Product Name
Description
Lyris
Email marketing
Neolane
Multichannel marketing
Cellular apps.
SMS dist., WAP, download apps
Self service apps
Self Service Kiosks
Kana
Collaborative CRM
Malam-Team
Talisma – CIM
Collaborative CRM
Business Solutions
Megacenter Mail Server (MCMS)
Managing channels (SMS, Fax, email)
Yael Software
eBilling + eService + eCommerce
Self Service
Oracle (part of Siebel suite)
Mail-IT + possible cloud model
Marketing messages management (Mails channel)
Matrix Mobile solutions
Bank2go, Ultra Credit, Calldinator, WFA MMIS – Matrix mobile info. server
One1 Mobile
Mobile channel, SMS
One1 Mobile
Cellesense
Text and web automated self service
Netwise – Integration partner
AMS
Billminer (EBPP), self care
Lognet
Yodlee Moneycenter
Aggregated financial data and payment
Bynet SW.
ISQ
Israeli Representative
Netwise
Matrix
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Q&A web self-service
ISQ
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CRM - Israeli Market Positioning 1Q09
Local Support
Peoplesoft Oracle CRM
Siebel + SOD
Microsoft
SAP
Pivotal
MEGACenter
Salesforce
Worldwide Leader
Onyx Amdocs
Vendors to Watch:
NetSuite (on-demand)
This analysis should be used with its supporting documents
SugarCRM (open source)
Market Presence Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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CRM Selected Wins during 2008/1Q09 (Partial List)
Siebel On-Demand: ECI (Taldor), Test Insight (ManofIT), Remmon (ManofIT), Pascal (ManofIT), Coreflow (ManofIT), Civcom (ManofIT), Oridion, Teva, Netafim, Galil College, Nicast (ManofIT) Peoplesoft: Bezeq projects SAP CRM: Zim, Excellence Nesua (Taldor), Given Imaging (Advantech), Navy, IAI, Machon Mor, Sarel, Technion (Taldor) Microsoft Dynamics CRM: Leumi-Card (Effect-Matrix), Random Logic-888 (Almog), Aviv PCB (Almog), Bank Igud (Effect), Doar Israel (Effect-Matrix), Egged (Advantech), Mey Eden (Aman), Yad Vashem, Red Data, Africa hotels, Superpharm (Effect), HTR (Effect), Audiocodes (Effect), Avis (Effect), Bank Leumi Pivotal: Moatza Lezarchanut, Madgal, Negev Ceramics, Ambar Salesforce: Symantech division, Alladin, Scopus Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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CRM Consultants in Israel (alphabetical) Partial List Accenture Alternative Aman (widelink)
BI-Pro Deloitte Touche: Strategy, business case IT solutions
Luria Meteor Sensecom: Contact Centers Synergy: Campaign Management, Analytical CRM Several other independent advisors Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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STKI Rule of Thumb HIGH-END CRM in Israel: Price Per Seat • License:
$1K - $3K
• Integration:
2 x license
• Hardware:
1 x license
• Maintenance:
0.5 x license (for 3 years)
• Training & Change Mng:
1 x license
• Testing:
0.25-0.5 x license
• Data Quality:
0.25-0.5 x license
Total:
6 x license $6,000 - $18,000 per seat Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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STKI Rule of Thumb Mid-Tier CRM in Israel: Price Per Seat • License:
$500 - $1K
• Integration:
2 x license
• Maintenance:
0.5 x license (for 3 years)
• Implementation
0.75 x license
(training, testing, data quality)
Total:
~4 x license $2,000 - $4,000 per seat Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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STKI Rule of Thumb SaaS CRM price model Pay-as-you-go subscription pricing Price per user per month: 40$ - 130$ * Depending on functionality, contract period, scope of modules vs. full suite, number of users Additional possible costs: • Relatively very short implementation time • Internet bandwidth requirement
• Data quality • Training + HATMAA • Some possible customization costs Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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EPSS for CSRs + Unified Agent Desktop Solution
Description
Developing/ Representing Company
E-Glue
Guided Customer Interactions, Unified Desktop, EPSS
E-Glue, ONE1partner
Composia
Guided Customer Interactions, Unified Desktop, EPSS
Composia, Matrixpartner
OpenSpan
Front End integration, Unified Desktop
Malam-Team
E-Tracker
EPSS
Solan, Yael & SRL partners
CCF (Customer Care Framework)
Aggregation, Acceleration and Automation
Microsoft, Matrix partner
Expeditor
Desktop Integration
IBM, Matrix - partner
SKS for CCF
Acceleration and automation, expanding CCF capabilities
Bynet SW
Jacada Front integration Einat Shimoni’s work Copyright 2009 @STKI Do notEnd remove source or attribution from any graphic or portion of graphic
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Campaign Management Package Vendors in Israel Product Name
Israeli Rep.
Integrators
Unica
Gstat
IBM, Gilon
Chordiant
IBM
SAS
Mia Computers
Gilon
Teradata Analytic CRM
Mittwoch
Mittwoch, Gilon
Siebel Marketing Automation (Acquired by Oracle)
Taldor, Oracle
Taldor
Neolane
Netwise
Netwise
Peoplesoft Marketing Automation
Matrix
Matrix
MEGACenter Marketing Module
Yael
Yael
Other CRM Vendors…
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ERP
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ERP Trends
ERP Life Cycle Basic modules HR, Logistics, Financials
Stabilizing the system
Increase efficiency of ERP operations
Portals, BI, BPM Upgrades
Advanced modules
Increase Hatmaa “Core” modules
ERP 1
ERP 2
ERP 3 ?
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ERP Maturity Model 2009 Business Value
Increase efficiency, advanced/ vertical modules, upgrade, improve HATMAA, implement ERP portals, BI, BPM
Investment to make money
ERP 2
Cut costs, Increase productivity
Commodity IT Services
ERP Trends
ERP Operational Portals
Process modeling for ERP
IT+business Project
ERP MDM
Pure Business Project
ERP1 Size of figure = complexity/ cost of project
ERP governance tools
Investment for regulations Using
Implementing
Looking
Market Maturity Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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ERP Benefits
ERP Trends
Source: http://net.educause.edu/ir/library/pdf/ERB0401.pdf Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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ERP Staffing ratio Average size of Israeli ERP department: 15-20 Implementers: 60% Developers: 17% Infrastructure (system/DBAs): 10% Other: 13% ERP effort distribution: New developments: 70%
Maintenance: 30% Average ratio between ERP staff / ERP users: SAP 1:66 Oracle 1:30 (due to smaller-scale installations) Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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ERP Main priorities for 2009
ERP Trends
How to reduce ongoing maintenance costs?
Sourcing strategies 3rd party tools
Licensing management Improve HATMAA of ERP to decrease training costs, improve usability and lower HD costs Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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SAP ERP specific issues in 2009
ERP Trends
BI – BW architectural dilemmas More willingness to use external services
Increase efficiency with 3rd party tools Upgrade costs too high for value they provide
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Oracle ERP specific issues in 2009
ERP Trends
Need for software configuration management Upgrades
More use of internal ERP staff Increase efficiency with 3rd party tools
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STKI Rule of Thumb Enterprise ERP in Israel: Price Per Seat License:
$1600 - $2500
Integration:
2-3 x license
Hardware:
1 x license
Maintenance:
0.5 x license (for 3 years)
Implementation (Testing, Training
Data Quality): Total:
1 x license ~6 x license ~$12,000 per seat
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STKI Rule of Thumb Large - SMB ERP in Israel: Price Per Seat • License:
$1500-$1700
• Integration:
2 x license
• Hardware:
0.25 x license
• Maintenance:
0.5 x license (for 3 years)
• Implementation
0.75 x license
(training, testing,
data quality) Total:
4.5 x license $6,750 - $7650 per seat Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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STKI Rule of Thumb SMB ERP in Israel: Price Per Seat • License:
$700-$1200
• Integration:
2 x license
• Maintenance:
0.5 x license (for 3 years)
• Implementation
0.5 x license
(training, testing, data quality)
Total:
4 x license $2800 – $4,800 per seat Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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ERP Packages & Integrators: Part 1 Package Israel Rep
Integrators
Delivery model On-premise
Oracle Apps
Oracle Israel
Yael, Malam-Team, ONE1UP, Oracle consulting, HP-EDS, Advantech, Ernst & Young, Unitask, Motorola
Oracle
Oracle Accelerated Edition
Unitask (Oracle Easy), Afek, Motorola, ONE1UP, Advanteck, E&Y, Yael, AKT (HR module)
On-premise
SAP Israel
Ness, IBM, Taldor, Advantech, Malam-Team, HP-EDS, Accenture, Aman, SRL, Danshir, CB I.T, E121, EPS SAP, Gav, IGC, Opex, SAPLM, SDM, AKT (HR module)
On-premise
SAP Business One
SAP Israel
Xioma, Malam-Team (Etop), RELS, Harel comp Malal, Complete, Menahel4U, Todan, Reut-ONE, Synopsis
On-premise
E-Tafnit
Matrix
Matrix, Alpha Consultants
On-premise
QAD
SIT
SIT, ManofIT, Tirosh
On-premise, SaaS
Lawson (M3, S3)
Intentia Israel
Intentia Israel
On-premise
Priority
Ashbal
Ashbal, Meidatech, FBC Afek, Tulip, RAAN, HP-EDS, IlitERP
On-premise, SaaS (meidatech)
SAP, SAP All-inOne
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ERP Packages & Integrators: Part 2 Package
Israel Rep
Integrators
Delivery Model
Microsoft Dynamics AX
Microsoft Israel. Localization & Distribution by mAXimum ERP (Matrix)
Matrix, Oregano, Malam-Team, Prodware, Tadiad, Maxoft other partners in qualifications
On-premise
Aviv, MARS
Aviv
Aviv
On-premise
ONE ERP
ONE1
ONE1
On-premise
KAV systems
Kav
Kav, Ardom
On-premise
FinPro, Logistic Pro
Almog
Almog
On-premise
Gan Tochnot Heshev
Aman
Aman
On-demand, Hosted
Comax (on demand)
Comax
On-demand, Hosted
Bgate
Bgate
On-premise, SaaS
IFS
Teldan
On-premise
BPCS, Baan
Matrix
Matrix, Afek, IBM, Tulip (Baan)
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On-premise 64
SMB ERP in Israel
ERP Trends
Pressure from large players in generic ERP Verticalization, Verticalization, Verticalization
SMB ERP providers develop very deep and verticalized solutions On-demand models – also in Israel!
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ERP On-demand model Kicking in
• • • • •
ERP Trends
Comax Meida-Tech (Priority on demand) SIT – QAD Ggate Gan Tochnot Heshev
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ERP - Israeli Market Positioning 1Q09 Enterprise ERP
Oracle
Medium - Large ERP
SAP
SAP AIO
Priority
Oracle
ONE1 Priority ERP QAD Tafnit
Movex
SMB ERP
Aviv
SAP BOONE1 ERP Oracle AE/easy QAD Tafnit Kav Aviv Movex Vendors to Watch:
Ggate Microsoft Dynamics AX
IFS
COMAX
Market Presence Einat Shimoni’s work Copyright 2009 @STKI
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ERP Selected Wins 2008-1Q09 (Partial List)
SAP: Rakevet Israel (Malam-Team)
SAP All-in-one (Best Practices): Gidron (Taldor), Ashdod medical center (Taldor), Batey Zikuk (Taldor)
Sap modules: GRC – Dead Sea, BIA – Coca Cola, Learning solution - Bazan, IDM – Ness, Billing - Meitav SAP ECC upgrades: Mecan-Ericsoon, M.of Health, Tadiran Solelot Oracle: Object (R12), Ashot (ONE1up), LUZ II, Actimize Accelerated Edition: Modu (Advantech, R12), Retalix, ITL, Rion Tafnit: Barzilay hospital, Leumicard, Albar, Sani, Visa, Mizrachi, Ayalon, Ampa investments QAD: Vishey international, Expansions in AVT, Seragon. On-demand ERP: Enlyten, RGI Microsoft Dynamics AX (not localized version): Random Logic 888 (MalamTeam), Aviv PCB (Oregano) Comax (on demand): Hazi hinam, 2 municipalities, Domisil ONE1 ERP: Agami, Beit Yanai, Ambar Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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3rd party SAP complimentary tools (partial list) – Part 1 Solution
Israel Rep.
Description
EPIuse
Ness
Selective data copies
Zoption
Ness
Integrating financial functions with Office - excel
Panaya
Panaya
Simulation and guidance for SAP upgrades
Intellicorp – Live compare
Ness
Impact analysis (for SAP upgrades)
Object Manager
Ness
Software configuration management
OrgPlus
Ness
Visual HR management
Xpandion
Ness
Risk mng, behavioral analysis, license audit
ARX Cosign
Ness
Digital signature
IXOS - (OpenText)
Top Solutions
SAP content management and archiving
Printboss - Consist
Consist, Ness
Design/distribution of SAP forms
MessageManager
Ness
Unified messaging for SAP
SteerU
SteerU
EPSS for SAP
Innowera Ness Einat Shimoni’s work Copyright 2009 @STKI
Integration of SAP transactions with Excel
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3rd party SAP complimentary tools (partial list) – Part 2 Solution
Israel Rep.
Description
Item Field Informatica
Aman
Data transformation for SAP
Clicksoftware
Clicksoftware
SAP workforce optimization
HR Load runner
HP Israel
software performance testing tools
HP Quality Center
HP Israel
automate QA testing
Cisco Data Privacy
Cisco
Data security on the network
CA Wily
CA Israel
Monitoring customer transactions in real time
Arcplan
Danshir
Dashboard for SAP data
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3rd party Oracle e-Business Suite complimentary products (partial list) Solution
Israel Rep.
Description
UPK (acquired by Oracle)
Oracle Partners: Yana-Smart, John Bryce, Blat Lapidot
Tools to increase productivity, usability, deployment & content creation
OMM (Object Migration Manager) Print Director
Migration management and change management for Oracle e-business Unitask
Dynamic Entity AOA (Add-on Applications)
Enhanced Oracle printing Data management and control tool
AOA
Travel management system
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ERP Consultants (Alphabetical list) Partial List Accenture Bit-Plus Byon Deloitte Touche Ernst & Young HMS Meteor
OIC Seker Tulip
Several Independent advisors Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Supply Chain Management Information focus
SCP: Supply Chain Planning
SCM Trends
Strategic measurements, Balanced Scorecard Demand planning & forecasting
Inventory planning & optimization
Advanced planning & optimization
Product Data Management SRM
SCE: Supply Chain Execution
WMS
ERP 1, ERP 2 Transportation Management
Transaction focus
Demand
Logistics
Operations
Supplier portal
Supply
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Supply Chain Management Global trends
SCM Trends
From Execution to Planning: try to match demand and deliver the right product to the right place at the right time at the right price Organizations becoming demand sensitive:
More data that will help predict demand from POS, suppliers, internal sales/marketing people Ability to respond near real time Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Supply Chain Management Israel trends
SCM Trends
Gap between IT and logistics/SCM business departments SCM very broad and complex, requires special expertise Confusion regarding what ERP packages can and can’t do why do we need a BoB solution if we have an ERP?
SCM package decisions are still based on BoB: Solution has to be flexible, be able to include many dynamic constraints that change as you go Solution has to include transactional as well as analytical (multi dimensional analysis) SCM packages are also facing suppliers and partners Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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KM
Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Knowledge Management
KM Trends
But don’t think too much…
Get practical Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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The problem with Knowledge
KM Trends
It takes too much time to find existing information needed to complete tasks The Problem: Too much info! Lack of information
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Let’s see the numbers
KM Trends
The typical IW spends up to 25% of the day searching for the right information to complete a given task. Ineffective searches/wasting time looking for information can cost companies up to 10% in salary expenses (Butler Group)
Employees spend 12 hours a week on info-gathering tasks: mostly, unsuccessfully. (Accenture) Knowledge workers spend 15%-30% of their time gathering information, but are successful less than 50 percent of the time. (IDC) The amount of new technical information is doubling every two years Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Internal KM Maturity Model 2009
KM Trends
Business Value Investment to make money Blogs
Cut costs, Increase productivity
Social tools
Wikis
ECM
Commodity IT Services
Ent. Search
IT+business Project Pure Business Project
Gateway portal
Size of figure = complexity/ cost of project
Archiving
Investment for regulations Using
Implementing
Looking
Market Maturity Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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KM Best Practices
KM Trends
KM should be process-dependent and combined in every-day tasks Accommodate different types of users
Digital natives Digital immigrants
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What isn’t acceptable for the Digital native (generation X)?
KM Trends
Paper application form
E-form on company portal
2 hour classroom session with PPT slides
Simulation games, online courses, community
Suggestion box
Posting ideas on company blog
Interaction, relevancy, ease of use Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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The digital native Technology “consumerization”
KM Trends
• New-age knowledge workers are used to: • Communicate • Share • Collaborate • Plan … in a different way. They will probably grow grassroots web 2.0 initiatives, whether IT likes it or not Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Web 2.0: User is at the center
Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
KM Trends
84
Web 2.0 tools: Adoption vs. Complexity
KM Trends
Most known most deployed Least known least deployed
Source: Cutter Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Innovation tools? Operations
Management
Support Systems
Support Systems
Transaction Special Employee Processing Purpose Productivity Processing Business Transactions
Analytical Systems
Enabling Workgroup Collaboration
Operational Analytical Systems
Decision Support
Supporting Strategic Decision Making
Innovation Support Systems
Innovation Systems ? Systems that generate Innovation & creativity
Knowledge Management
Einat Shimoni’sAll work Copyright 2009 @STKI Moshav Do notBnei remove source attribution from graphic or portion of graphic Rights Reserved @STKI Zion, Israelor+972 9 74 444 74anywww.stki.info
86
Innovation types
General Trends
Source: Web 2.0 business models, CEO Teemu Arina Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Innovation Sources
Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
General Trends
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Enterprise 2.0 Social tools Product
Category
Elgg (open source)
Social networks tools
IBM Quickr, connections
Blogs, Wikis, RSS, Social networks
Israeli Rep
Integration partners OpenIT
IBM
Elad-Risotech & other WS partners
Kwizcom, Byon Bynet SW, Matrix & other MOSS partners
MOSS 2007
Wiki, blog, RSS
Microsoft
Kwizcom Web 2.0 bundle (MOSS addons)
Wiki, Tagging, rating, forum
Kwizcom
Mediawiki (open source)
Wiki
Atlasian
Hosted Wiki
Elad
Byon
“Beshutaf”
Community tools
Consist
Consist
Byon, Matrix
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Participatory Technology
KM Trends
“Participatory technologies have the highest chance of success when incorporated into a user’s daily workflow” (McKinsey) • Google’s engineers report their projects work into blogs and wikis (Collaborative project management) Your Text here Your Text here • Pixar animators use wikis with videos to share and discuss ideas • STKI analysts are measured also by their blogs contribution; every new round table summary is uploaded
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How to use participatory technology?
KM Trends
Make it a part of a specific daily work process (for example, project-specific wikis) Find the right “base” of users that will create the mass Maintain the right balance of freedom and control (different for Your Text hereeach topic and industry) Your Text here Do what is needed to make it RELEVANT for specific need • Make it more friendly • Add missing capabilities
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Issues with using Web 2.0 in the organization
KM Trends
• Isn’t “controlled” like other tools are • Software usually isn’t proprietary
• Hard/impossible to govern and control processes • What’s in & what’s out? Data leakage concerns
• When using mashups – concerns regarding integrity and security of outside services • Almost zero training, different adoption cycle
Adopting Web 2.0 in the organization requires a new approach Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Web 2.0: Recommendations
KM Trends
• Find key leaders • Define areas in which Web 2.0 provides value: • Project teams “environments” • Internal/external Ideas blogs for product innovation • Define areas where Web 2.0 shouldn’t be used • Determine a certain control level • No “anonymous” posts • Feedback mechanism
Upcoming STKI Round Table Web 2.0 for KM: May 13, 2009 Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Enterprise Content Management Types of documents (definitions)
ECM Trends
• Operational documents: Documents that support the organizations day-to-day operations. “Must have”/ Important Documents linked to applications’ transaction and flow (viewed via app) Important documents but can be separate repository (viewed via ECM app)
Examples: Contracts, customer records, employee records
• Soft documents: Documents that help “knowledge management” and sharing. Not linked to a specific process, considered a “Nice to have”. Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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ECM Market in Israel
ECM Trends
• Most large organizations managing operational docs (partially) Managed in different separate environments Documents around core processes mostly managed Other important documents hardly managed “Soft” documents are rarely managed
• Most common failure reasons for ECM projects: Poor integration leads to lack of HATMAA of these tools Ongoing HATMAA is problematic, tools are complex to use and no budget for training Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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ECM state of the market in Israel
ECM Trends
Source: STKI ECM Round table, 2008: http://einatstki.blogspot.com/2008/06/blog-post.html Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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ECM market size in Israel
ECM Trends
• During 2007-2009 (3 years) we estimate the ECM market size in Israel to be $70M*: • High End (15-20 large projects): $15-20M • Low End: 100-200 projects sometimes combined in different projects such as portals * Includes both SW licenses and services Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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ECM Drivers in Israel
ECM Trends
• Regulations - content reservation and retrieval • Process around documents = core apps • Phase 2 of large ERP projects (archiving): Procurement docs, HR docs, archiving SAP docs
• Importance of web as a self service channel Need to manage documents over the website, both outgoing and ingoing forms Regulatory need to provide clients with access to their documents Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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High-end large ECM project Pricing
ECM Trends
• License pricing: $100K – $500K • Services: 3 x license definition of needs (30%) customization & Implementation (45%) Testing and Training (25%) • SW Maintenance: 18% per year
Total (initial, not ongoing): $350K – $1200K Notes: Based on Israeli data (large ECM projects) pricing decline when the front end is another application (SAP etc.) Java-based projects more costly than .Net-based projects. Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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What users look for in ECM Projects?
ECM Trends
• Project management capabilities from the vendor (users want to outsource the project) • Low-risk, small projects but also ability to scale • Short implementation and Integration time • Integration to Office and enterprise applications as front ends
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ECM Market Players in Israel
ECM Trends
Represented: Documentum (EMC), Filenet (IBM), Open Text, Interwoven, HP (Tower software), Meridio (Autonomy), Oracle’s Stellent Independent: Artis, Otzar, Microsoft based: D2K, Sharedocs, Omnisys etc.
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Internal Enterprise Content Management: Providers in Israel (doesn’t include WCM) Product
Israeli Rep.
Integrators
IBM – FileNet Contex, Qualidocs (Livelink)
Yael-IFN, IBM
Yael-IFN
EMC - Documentum
EMC, Ness
Ness, Danshir, Llxa
Interwoven
Xioma
Xioma
Open Text – Livelink ECM; IXOS-OT for SAP; Seeunity; Acadre – 3rd party for OT; Captaris (Input Mng ) acquired by OT
Top Solutions
Top Solutions, Consist
MOSS
Microsoft
Many ISVs…
Tower (acquired by HP) Meridio (Acquired by Autonomy)
HP
HP
Sharedocs
ELAD
ELAD
DocMaster
Omnisys
Omnisys, Matan, Business Solutions
D2K
Matrix
Matrix
Otzar
Otzar
Otzar
Ada system
Artis
Artis, Taldor, Malam-Team
Oracle (Stellent)
Oracle
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Enterprise Content Management (ECM) Products in Israel 1Q2009 MOSS/MSFTbased Solutions
Local Support
Documentum FileNet Interwoven
Sharedocs OT eDocs Otzar Artis
High-End Mid-tier
Worldwide Leader
Vendors to Watch:
Oracle (Stellent) HP (Tower softw.)
This analysis should be used with its supporting documents
Market Presence Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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ECM (Ent. Content Management) Selected Wins 2008-1Q09: Documentum: Bank Hapoalim, Zionist Archive FileNet: Bezeq archiving, MAPI new system, expansions ELAD - Sharedocs: Attorneys chambre, Ministry of justice, Rakevet, Supreme court Interwoven: Law offices (3) – DM D2K: New financial organization, Clalit expansions
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Special Purpose KM Apps: Productivity Management Applications Representing/ Developing Company
Product
Examples of Apps
Actionbase
ActionBase
Action Items/Decisions management
Matarot
Matarot
Quality management tools
KCS, Malam-Team, Byon - partners
Generica
Objects Management, Regulations
Elad
Sharedocs
, פניות ציבור, מעקב אחר משימות,ניהול מסמכים סריקה וארכיונים, נהלים, ניהול חוזים,מודול ועדות
Matrix
D2K-Pro
ניהול, ניהול תיק עובד, חוזרים ונהלים,ניהול לשכה התקשרויות וחוזים
Tmura
Decision-Pro
Decisions management
Kotev
Web Nest
Omnisys
DocMaster
ניהול, ניהול פרויקטים,ניהול מסמכים וידע משימות וישיבות
Upcoming STKI Round Table on Decision tracking: May 27, 2009
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Special Purpose KM Apps: Information Centers Management Company
Product
Examples of Apps
Olive
Olive Software
E-Publishing, Content Intelligence
Malam-Team
Kana
KnowledgeBase
Danshir (Internative, Berale)
DSKnowledge
KnowledgeBase
Mckit
Linkware
KnowledgeBase
IT Navigator
Knova
KnowledgeBase
Business Solutions
Talisma
Knowledgebase
IDEA
IDEA
Management of Archives/ Libraries/ info Centers
Exlibris
Exlibris
Management of Archives/ Libraries/ info Centers
Otzar
Virtual Treasures
Archives Management
ROM
TipTop
הפקת לקחים
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Enterprise Search What should you be looking for?
Search Trends
Market Consolidation & Price competition
Basic enterprise search will not be enough very soon Look for “next level search”
Federated Structured and unstructured Advanced visualization
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Enterprise Search in Israel
Search Trends
Source: STKI enterprise search round table: http://www.pdfcoke.com/doc/3859785/Enterprise-Search-Round-Table-June-2008Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Tips for enterprise search
Search Trends
Expectations – enterprise search is different than the internet search The “tidier” the info is, the less messy your search results will be (it’s not a magical solution)
Establish policy for desktop search!
Source: STKI enterprise search round table: Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Search & Information Retrieval Players in Israel Product
Rep/company in Israel
Other impl. partners
Autonomy
Matrix
Elbit, Taldor
FAST (being acquired by Microsoft)
ONE1
ONE1, eWave
Enterprise Search - MOSS
Microsoft
Many ISVs
Google Enterprise Search
Taldor
Vivisimo
Netwise
Nogacom
Nogacom
Omnifind
IBM
Oracle SES
Oracle Israel
XRS
2001
Morphix
Melingo
Malam, Netwise Verasity
Worldwide Leader Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Search & Information Retrieval Selected Wins 2008-1Q09: Google (Taldor): GSA – Cellcom, Mutual Art Mini – Mirs, IAI, Navy, Intel Microsoft MOSS Enterprise Search: Clalit Health Services (Matrix), Ben Gurion University, Tel Aviv Municipality, NICE, VISA CAL, Police
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IT KM Consultants (Alphabetical list) Partial List: AKT - e-Learning
Matrix – Strategy, Assimilation
Aman (Pamam) – KM UI
Netwise – KM UI
Blink: Web 2.0 specialists
ROM
Byon - KM strategy & processes
SRL (“Nihulim”)
Digidoc – Scanning processes planning
Yael – KM strategy Independent consultants
Elad – KM methodologies Ergo – KM consulting Gait – document management
IT Solutions Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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BI
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BI is the #1 technology in Israel for 2009 Source: STKI CIO Survey 2009
BI Trends 70%
63% 60%
50%
40% 35% 30%
27%
2008 2009
20% 14%
14% 10% 10%
0%
BPM
Collaboration and WF
BI/ Data Mining
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BI in recession times
BI Trends
BI is a top priority! All vendors need some sort of BI specialty Need for tools consolidation But at the same time - trying to accommodate
different kinds of users with different tools Need to spread BI across the organization
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New age BI: Visualization and Mashups
Your Text here
BI Trends
Your Text here
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Main problem with BI
BI Trends
Only specific people in the organization are using it:
CXO Middle management & analysts
OLAP Data Mining Ad-hoc reporting
Rest of organization (knowledge workers) Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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BI Maturity Model 2009
BI Trends
Business Value Investment to make money
Active BI
Cut costs, Increase productivity
Financial BI
Balanced Scorecard
Data Governance, MDM
IT+business Project Pure Business Project
Tactic BI Dashboard
Commodity IT Services
Size of figure = complexity/ cost of project
Investment for regulations Using
Implementing
Looking
Market Maturity Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Financial BI
Your Text here
BI Trends
Your Text here
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What BI services do CFOs want?
BI Trends
From past analysis (“pathology”) to future
planning (“prediction”) Planning in shorter time intervals Tools have to be agile (“at least like excel”) Variety of available consistent data (not just financial data) 2009 Projects: CFO-oriented DW/BI Profitability tools Budget planning Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Financial and Budget Planning packages Package
Rep in Israel
Integrators
Hyperion - Oracle
HMS, Oracle
HMS, Business & Decisions
Oracle EPB
Oracle
Ernst & Young, Yael, ONE1
TM1 (part of IBM-Cognos)
Byconix - IBM
Byconix, Ernst & Young
Cognos (IBM)
Libi
Libi, 7th Dimention
SAP Israel
Ness, IBM, HP-EDS, Advantech
B.O Planning/ consolidation/profitability & Costing (SAP company) + SAP BPC, SAP SM
Matrix
Matrix
Power OLAP
Top-IT
Top-IT, Gilon
SAS
Mia computers
Mia
CFODream
The 7 Dimension
The 7 Dimension
GEAC
Ness
Opisoft
SAP SEM – BPS + Recently Acquired products: Outlooksoft, Pilot
Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
Worldwide 121 CPM Leaders
Scorecard & Dashboard players in Israel Package
Rep in Israel
Integrators
Cognos (acquired by IBM) CPM, CMM, Celequest Hyperion - Oracle Business Objects an SAP company - EPM Suite Xcellius (dashboard)
Libi
Opisoft, Gilon, Libi, Data Mine, IBM
HMS, Oracle
HMS, Business & Decisions ONE1 BI, Consist, Gilon, Matrix, Point of View, PerformanceSense Matrix, B.O partners
Matrix Matrix
Pilot (acquired by SAP)
SAP Israel
SAS EIP
Mia Computers
Mia, Gilon
Panorama
Panorama
Actuate Performancesoft Suite Sterna BPS (Business Positioning Management)
PerfomanceSense
Gilon, Consist, HighView, Bynet SW, Data Cube, Integrity, ONE1 BI, Business Solutions, Citrine BI, VisionBI PerfomanceSense
Sterna
Sterna, IBM
Gilon, Consist, ONE1 BI, HighView, Opisoft Geac Ness Opisoft TM1 Byconix Byconix Intellisys Intellisys Consist, Byney SW, Gilon iDashboard Bynet Bynet Arcplan Danshir Actionable performance mng. Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic 122 QPR BPMknowledge BPMKnowledge, Consist
PerformancePoint Server 2007
Microsoft Israel
Dashboards & Scorecards Wins 2008-1Q09 (Partial List) Xcellius (Dashboard): Electra, UGS, Alladin (OEM) Intellisys (Dashboard): Harel Insurance, Hilan, Eldan (Consist) Panorama: Shufersal (Highview), Amdocs (Highview)
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Passive versus Active BI
BI Trends
Passive DW
Daily reports for operational needs Reports for strategic needs At discretion of the users Active DW “Injecting” BI into day to day processes For customer interactions For risk management
Non at the discretion of users, part of process Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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BI is pretty mature
BI Trends
50-60% of new projects released with BI
capabilities Some are already a part of DRP Not real time… but more frequent A lot of knowledge in internal BI departments Market crowded with BI vendors & specialists Almost all vendors have some BI capabilities
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BI in Israeli organizations
BI Trends
75% have a central BI department
Very few with have a formal BICC Source: STKI BI Round table, 2008: http://einatstki.blogspot.com/2008/06/business-intelligence.html Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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BICC: BI Competency Center
BI Trends
The problem: Uncoordinated projects; BI silos; lack of standardization in definitions & technologies; not enough HATMAA BICC roles: Promote the optimal use of BI across the organization Data governance (very broad term) Data dictionary – define common terms Data stewardship Business-oriented (sometimes will be a business unit)
Deciding on BI priorities Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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BI Staffing ratio Average size of Israeli BI/DW department: 10-15 6.5% of IT department (between 3%-12%) BI positions: System analysis Development Implementation ETL + data modeling Testing, training, support
DBAs and business analysts NOT usually in BI dept. Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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BI General Platforms (Part 1): Package
Rep in Israel
Integrators
SAP BW
SAP Israel
Ness, IBM, HP-EDS, Advantech, Taldor, SRL, Malam-Team, Xact, Gilon
Microsoft SQL Server 2005, Performance Point
Microsoft Israel
Consist, Gilon, ONE1 BI, HighView, Opisoft, Advantech, Gstat (datamining), SRL, Bynet SW
Cognos (An IBM company)
Libi
Libi, Opisoft, Seven-D, Gilon, Consist, Advantech, Bynet SW, IBM, Data Mine, Mirkam (Energy), Malam-Team, ONE1 BI, Normative
Business Objects (an SAP company)
Matrix
ONE1 BI, Consist, Point of View, Gilon, Matrix, IBM, Data Cubes, VisionBI, Active View
Webfocus
SRL
SRL, Gilon
Oracle Israel
Oracle Consulting, Taldor, Gilon, Advantech, Yael, IBM, ONE1 BI, Malam-Team
OBI EE (Enterprise Edition – mainly Siebel Analytics)
OBI SE (Standard Edition – Einat Shimoni’s work Copyright 2009 @STKI mainly discoverer)
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BI General Platforms (Part 2): Package
Rep in Israel
Integrators
SPSS
Genius
Genius, Gstat, Matrix
SAS
Mia Computers
Mia, Gilon, Pareto, Business & Decisions Israel
Panorama
Panorama
Gilon, Consist, HighView, Bynet SW, Data Cube, Integrity, ONE1 BI, Ness (Panorama on SAP BW), Business Solutions, Citrine BI, VisionBI
Qlikview
Net-Intent
Gilon, Consist, ONE1 BI
Microstrategy
Mittwoch
Mittwoch
EIS (Sigma)
Gilon
Gilon
Actuate iServer (Enterprise Reporting)
PerformanceSense
PerformanceSense
Syndera (Operational BI)
PerformanceSense
PerformanceSense
Dynamics BI (BI Microsoft Dynamics - ERP and CRM)
Highview
Highview
Spotfire (acquired by Tibco)
Yael Software
Yael Software
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BI Specialized Products: Package
Marketing Company
Description
DQA
Gilon
Data Quality
BI Portal
Gilon
Dashboard, BI Portal
Tachlit CDI
Gilon
Customer data enrichment and unification
OLAP cube manager
Gilon
Solution for MSFT OLAP cube
Verix (Business Events)
Gilon
Identifying business events (exceptions) automatically and proactively
EQM
Consist
Monitoring and Configuration Management for Business Objects
PowerView
HighView
Generation of BI data in Powerpoints
Babylon Enteprise
Ness
Metadata/ data retrieval
Polestar (Business Objects – An SAP Company)
Matrix
Data Exploration and Visualization
Gstat Analytical Platform
Gstat
Next best offer, Supply Chain
SAP BIA (BI Accelerator)
SAP, HP
Appliance for accelerated BI performance
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BI Suits: Positioning in Israel 1Q09 B.O Cognos (SAP) (IBM)
Local Support
Oracle Panorama OBI EE Microsoft SAP BW SAS Information Qlikview builders
Worldwide Leader
Vendors to Watch:
Spotfire
This analysis should be used with its supporting documents
Tableau
Market Presence
This positioning does NOT take into consideration the depth of analysis with these tools Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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BI – Selected Installations 2008-1Q09 (Partial List) Business Objects: Super pharm, Aladin (OEM), TTI (OEM), Finjan (OEM), Yedioth Information Technologies
BOXI upgrades: Bank Leumi, Bank Discount, Partner, Bezeq, O12, Netvision, Migdal, Clal Spotfire: Invenstment company (includes mashup with Google maps) Qlikview: Colmobil, Ophir optronics (on SAP) Panorama: Coca-Cola also on BW (Highview) and other central bottling company companies, Storenext, Bituach Yashir, Modu, Sweetim, Opticana, Shabas, Rashim, Shapir, Land Authority, YES, Postal Authority, expansion in Bank beinleumi Oracle (OBI EE, SE, 1SE): Ministry of Finance, UPS, Sanfrost (Gilon), Gadot (1SE), Telemap, IAF Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Business Intelligence and Data specialists in Israel - Partial List (Alphabetical) • Aman – Stood out in data management • Activeview • Advantech • Byon - KPIs • BI-Pro – stood out in strategic BI consulting • Business & Decisions • Consist – stood out in BOXI upgrades • Data Cube (BI for Retail) • Eternity • Ergo – stood out in Balanced Scorecard consulting • Gilon – stood out in strategic consulting, risk mng, BICC, financial BI • Gstat • HighView – stood out in panorama, BSC/dashboards • HMS – stood out in strategic financial BI, risk management • IBM • Inquera – stood out in product catalog data cleansing • ONE1 BI • Opisoft • Matrix – stood out in EIM (enterprise information management) • Pareto – Data Mining • Point of View • Normative • PerformanceSense – BSC and KPIs consulting • Synergy advanced analytics – Analytics and Data Mining Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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MDM
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Data Governance is A BIG TERM
Data Mng. Trends
DATA Governance DATA Dictionary: A good practical start Products: dedicated metadata tools/ EIM tools/ Babylon ent./ Wiki tools Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Data Management & MDM
Data Mng. Trends
Awareness for data quality and cleansing
within the boundaries of migration project No awareness for on-going data management MDM term and concept becoming popular Very few will acquire MDM platforms during 2009
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Data Management
Data Mng. Trends
A painful subject for many organizations Who’s responsible for the quality and consistency of
information? (Mostly no one) Data quality is now considered important Importance increases as BI becomes more critical and ACTIVE (for example, risk mngt.) The biggest challenge is organizational change and work process change Data governance and stewardship One definition of client/financial/product data Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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STKI CIO Survey 2009: Are you planning to enter MDM?
Data Mng. Trends
60%
51% 50%
40%
35%
27%
36%
30%
26%
2008 2009
20%
11% 10%
0%
Not familiar with term
No plans
Plans to enter MDM
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MDM Reality in Israel
Data Mng. Trends
Most Israeli organizations don’t have a business
entity that is in charge of Data Organizations like the MDM model but most will not go out and “buy” an MDM product Some are considering using their DW as MDM (some are starting to)… Drivers for EIM projects Risk management DWs (i.e, Basel II) Mergers Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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MDM/ Data Hubs in Israel Package
Rep in Israel
Integrators
Oracle Israel
Matrix, Yael, and other potential partners
SAP MDM
SAP Israel
Ness and other potential partners
IBM WCC (CDI), WPC (PIM)
IBM Israel
IBM, Matrix
PIM - QAD
SIT
Tibco (CIM – product data, Telecom)
Yael
Yael
Informatica
Aman
Aman
Microsoft (acquired Stratature)
Microsoft
Teradata MDM (+i2)
Mittwoch
Oracle Data Hubs Oracle Siebel UCM (CDI) Oracle Hyperion (financial data)
Mittwoch
Inquera: Specialists in MDM PIM (Product Information Management) Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
Worldwide 141 CDI Leader
Independent Data Cleansing tools in Israel (Partial list): Package
Rep in Israel
Integrators
Trillium
Aman
Aman
Informatica
Aman
Aman
IBM Information Server
IBM
Microsoft (acquired Zoomix)
Microsoft
Gilon – data enrichment, DQA – data quality assurance
Gilon
Gilon
Dataflux (SAS)
Mia
Mia
Inquera – product data cleansing
Inquera
Inquera
* This list doesn’t include other Data Quality tools Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
Worldwide CDI Leader 142
BPM Orchestration
BPM Infrastructure
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BPM Trends
How do we produce innovation?
Your Text here
Your Text here
That will help grow revenues? Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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BPM Maturity Model 2009
BPM Trends
Business Value Investment to make money
BPM suites BAM
Cut costs, Increase productivity
Process modeling
IT+business Project Pure Business Project
Workflow
Commodity IT Services
Size of figure = complexity/ cost of project
Investment for regulations Using
Implementing
Looking
Market Maturity Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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The BPM Life Cycle
BPM Trends
Continuous process change
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BPM Adoption Forms
BPM Trends
• Tactical BPM The goal: automating manual tasks, increase efficiency, use BPM/Workflow as tool for quick processes development platform
• Process improvement The goal: agility, continuous improvement
• Transformational BPM The goal: Increase innovation, redefine processes, gain competitive advantage Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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BPM Drivers in Israel 2009
BPM Trends
• Main target: improve existing processes • Ability to provide answers to crossdepartmental processes • Platform for packaging new competitive products quickly • Regulations – an added benefit, not yet considered a driver in Israel • Don’t rely on cost reduction in first year! Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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How much time does it take to develop BPM-based processes?
BPM Trends
• Simple: 1 week – 1 man month • Complex: 6 man months Type of process Simple
Example Travel request process
Complex Cross-company procurement process
Risk Departmental/ #of ROI level Cross-org. interfaces potential
Time to develop
Low
Departmental
1-2
Low-medium 1 week – 1 man month
High
Crossorganization
>3
Very High
6 – 8 man months
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Tips for BPM projects:
BPM Trends
• Establish infrastructures: ECM, Integration • Make long term plan • Iterative development • Management backup • Consider BAM right at the start • Architect role is important! • Identify most important processes to improve • KPIs and ROI even for the more simple processes Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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BPM MEGA Trends
BPM Trends
• Market starting to mature: More complete “BPM Suits” that provide modeling, execution and BAM under the same roof
• But not completely mature yet: Too many players Different leaders in different categories
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BPM Reality in Israel
BPM Trends
• 2009 will show increased interest in BPM Tactical BPM BPM as a foundation for IT agility BPM for IT / enterprise architecture – not yet
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Interest in BPM rising: main technology for 14% Source: STKI CIO Survey 2009
BPM Trends
70% 63% 60%
50%
40% 35% 30%
27%
2008 2009
20% 14%
14% 10% 10%
0%
BPM
Collaboration and WF
BI/ Data Mining
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BPM Players in Israel – Part 1: (Does not include Integration-centric BPM) Package
Modeling
Execution
BAM
Israeli Rep
Integration Partners
Oracle BPM (formerly BEA)
X
X
X
ONE1, Oracle
ONE1 (Liam), Advantech, Mckit, Matrix–Aluna
X
Oracle Israel
Advantech, Yael, Taldor, eWave, ONE1, Matrix-Aluna, Unitask, Malam-Team
X
Seker
Malam-Team, IBM, HP-EDS
Oracle BPEL, BAM
X
Aris
X
ProcessGene
X
FileNet, Vflow
X
X
X
Yael - IFN
Tibco BPM
X
X
X
Yael
IBM BPM (Modeler, Process Server)
Microsoft WWF, Visio
Sequence
X
X
X
ProcessGene
X
X
X
X
X
IBM, Yael
IBM Israel
IBM, Risotech-Elad, Matrix, Midlink, Yael-IFN, Ness TSG, Tangram, advantech
Microsoft Israel
Bynet, Advantech, Matrix, Malam-Team, Yael, Netwise, Millenium, Elad, SRL, HP, Omnisys,others…
Matrix, PNMsoft
Matrix, PNMsoft
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BPM Players in Israel – Part 2: (Does not include Integration-centric BPM) Package
Modeling
Execution
BAM
Israeli Rep
AgilePoint
X
X
X
SRL
Software AG BPM
X
X
X
SPL Software
Ultimus
X
X
X
Tiuv
Nintex Workflow 2007 (WF in MSFT environment) QPR (integrated BPA + CPM)
X X
Captaris (acquired by Open Text)
Bynet SW X
X
Top-IT Top Solutions
SAP BPM/WF
X
X
X
SAP Israel
EMC (Documentum + Proactivity BPA/BAM)
X
X
X
EMC, Ness
JCAPS
X
Sun
K2
X
Malam-Team
CaseWize
X
Arcplan (process-driven Einat Shimoni’s work Copyright 2009 @STKI
Other Integration Partners
X
HMS
X
Danshir
Many Potential Partners – all SAP Integrators
Advantech, Aluna
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Human-Centric BPM Positioning in Israel 1Q09 Doesn’t include modeling or Integration-centric BPM Vendors to Watch:
Software AG Nintex
Local Support
SAP WF/ contentoriented
Documentum Sequence (PNMsoft) Oracle BPM IBM Tibco
K2 WWF Ultimus Vflow/ JCAPS Filenet
Worldwide Leader
Agilepoint
This analysis should be used with its supporting documents
Market Presence Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Local Support
Modeling / Business Process Planning Positioning in Israel 1Q09
Aris Worldwide Leader
ProcessGene
Vendors to Watch:
IBM Modeler QPR Casewise
This analysis should be used with its supporting documents
Market Presence
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Human-Centric BPM Selected Installations 2008-1Q09 (Doesn’t include EAI-BPM) IBM : IAF, 2 army units Sequense (Panam): Philips, Israeli government, Ministry of Defense, Tnuva subsidiaries, Makhteshim AgilePoint: Bank Leumi, Netivey Ayalon, Shabas Tibco BPM (iProcess – formerly Staffware): BAM – Pelephone Microsoft WWF: Comverse (Bynet), Meches (MalamTeam), Taasuka (Malam-Team) Nintex: Zim, Modu BEA BPM: YES, Paltel
Software AG: Clal Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Portals & Web Trends
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Portals/Web Maturity Model 2009
Web & portal Trends
Business Value Investment to make money
External Web 2.0
Internal Web 2.0
Cut costs, Increase productivity
Commodity IT Services
Mobile Web
IT+business Project
Operational Portals
Pure Business Project
Gateway Portals
Size of figure = complexity/ cost of project
Investment for regulations Using
Implementing
Looking
Market Maturity Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Enterprise Portals Current State in Israel
Web & portal Trends
Becoming a “non-issue” Most using enterprise “gateway” portals
Portals are a now a part of different projects Most large organizations have more than 1 portal technology in place Phase 2 of enterprise portals: Using web 2.0 tools in portals
Adding lightweight Workflow capabilities Using portals for “mini” operational processes Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Enterprise Portals: Players in Israel Company
Product Name
Integrators
IBM
Websphere Portal Workplace Services Express NEW – Web 2 Workplace: “Hannover”
IBM, ONE1, Matrix, RisotechElad, SPL-Idor, KITS-advantech, Midlink, C-soft
SPS/MOSS
Matrix, Malam-Team, SRL, eWave, Netwise, Elad, Bynet, HP, Advatech, We!, Byon, Yael………
Oracle Portal, Web Center, Weblogic/plumtree
Oracle Portal: Matrix, eWave, Taldor, Advantech, Unitask, Malam-Team, Oracle Consulting Plumtree/BEA - ONE1, Mckit, HP-EDS, e-Wave
Microsoft
Oracle
SAP Israel
SAP Portal
Matrix
Vignette, Peoplesoft Portal
Ness, Taldor, Malam-Team, SRL, Xact, Advantech, HP-EDS, IBM, B2 Tech, E121 Matrix
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Portals Positioning in Israel 1Q09 SPS/MOSS
Local Support
SAP EP
IBM Websphere Portal Oracle + BEA
Worldwide Leader
This analysis should be used with its supporting documents
Market Presence Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Enterprise Portals – Selected Installations 2008-1Q09 (Partial List): IBM WPS: Pelephone (cellular portal), Amidar, IBM Expeditor: Isracard
MOSS: ECI (Bynet), El Al (Bynet), Mekorot (Bynet), Solel Solar Energy (Bynet), El Al – amadeus portal (Bynet), Avney Rocha (Elad), Neviot (We!), Cellcom (eWave), Iscar-Berkshire (eWave), Liveperson (SRL), Investment company (Yael), Modu, Animation lab (Matrix), Leumi Card (Matrix), Visa CAL (Matrix), bank leumi (Matrix),, IAF (Matrix), M. of Education (Matrix), Malan (Matrix) Moss upgrades: Bezeq (Bynet), Phoenix (Netwise), Sochnut yehudit (ewave), Sandisk (ewave),Pelephone, Neviot (We!), Rabin medical center SAP Portal: Meshek & Calala (SRL) Oracle Portal: UPS
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External Website trends
Web & portal Trends
Self Service will be most important From mass to individual communities Adoption of collaborative Web 2.0 tools
Increased interest in Open Source WCM tools Increased awareness to accessibility
Orgs looking to better analyze business trends in their websites Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Examples of Israeli External Blogs/Wikis
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Web & portal Trends
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External Portals in Israel
Web & portal Trends
Web 2.0? Virtual Worlds? Yes 58%
No 42%
Source: STKI Web2 Round table, 2008: http://einatstki.blogspot.com/2008/08/web-20.html Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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External Portals in Israel
Web & portal Trends
Personalization and self service
Source: STKI Web2 Round table, 2008: http://einatstki.blogspot.com/2008/08/web-20.html Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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WCM/ External Portals tools: Players in Israel Company
Product Name
Integrators
Matrix
Vignette
Matrix
Microsoft
MOSS
IBM
Websphere Portal + Web2
Matrix, Malam-Team, SRL, eWave, Netwise, Elad, Bynet, HP, Advatech, We!, Yael, Tvuna, Byon…… Matrix, Risotech-Elad, IBM, ONE1, SPL-Idor, KITSadvantech, Midlink, C-soft, Taldor
Sitecore
Bynet
EZ Content
Bynet
WebTrends (Web analysis)
Bynet
EPIserver
Netwise
Tridion
Netwise
Telerik
Netwise
Consist
CMS (PHP)
Consist
Interwoven
Xioma
Xioma
Fatwire
e-Wave
e-Wave
Oracle
Oracle Portal, Web Center, Weblogic/plumtree
Matrix, eWave, Coral, Taldor, Advantech, Unitask, Malam-Team, Qesem, Oracle Consulting, BEA - ONE1, Mckit, HP-EDS, e-Wave
Bynet
Scepia Daronet Netwise
SAP Israel
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SAP Portal
SAP Integration partners
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Portals: WCM Open Source Company
Israeli specialists (partial list):
Joomla, Drupal
OpenIT
Drupal Wordpress
eWave
Dot Net Nuke
Malam-Team
Consist
PHP-based CMS product
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External Portals – Selected Installations 2008-1Q09 (Partial List): IBM WPS: Pelephone (cellular portal) Vignette: Mako MOSS: Water authority (Bynet), Bezeq self service (eWave), Bezeq site (Bynet), ECI Extranet (Bynet), Police, Social Security, Tehila – blogs, Oranim College, VISA CAL (Matrix), Clalit (Matrix), GOVX (Matrix), Debis extranet (Matrix) Moss migrations: Rakevet Israel (Netwise) EPI Server: Strauss, Colmobil, Hachotam eWave eGen: Winwin, Reshet, Pelephone music store Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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More willingness to experiment ?
Web & portal Trends
Source: STKI CIO Survey 2009
Will you consider gaming, podcasting and social networks for organizational use? 50% 45%
43% 39%
40% 35%
27%
33%
35%
30% 25% 20% 14%
2008 2009
15% 10% 5% 0%
No way
waiting to see what happens
Definitely yes
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To summarize… • Applications will be consumed differently: Smaller, low risk, low budget and quick payback SaaS will be considered for “new” areas • Important to balance “cut costs” & “grow the business” New models (SaaS, OSS) will free up resources to do that
• BI efforts increase, data quality because you ‘have to’ • Set the ground for BPM – it can take a year • Social tools will (quietly) penetrate: Internal (employee-facing) – wikis, blogs, social networks External (customer-facing) interactions – web 2.0 sites Einat Shimoni’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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My Topics
Einat Shimoni’s work Copyright 2009 @STKI @STKI Do not Moshav remove source or attribution from any graphic or portion of graphic All Rights Reserved Bnei Zion, Israel +972 9 7907000 www.stki.info
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For more ideas and research go to: www.einatstki.blogspot.com
Thank you! Einat Shimoni EVP & Senior Analyst Enterprise Applications, Analytics & KM Strategies
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