Daftar Isi.docx

DAFTAR ISI Halaman KATA PENGANTAR ..............................................................................................

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DAFTAR ISI ..........................................................................................................

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DAFTAR LAMPIRAN ...........................................................................................

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BAB I. PENDAHULUAN .......................................................................................

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1.1 Latar Belakang ...............................................................................................

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1.2 Tujuan ............................................................................................................

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BAB II. TINJAUAN UMUM APOTEK .................................................................

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2.1 Pengertian Apotek..........................................................................................

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2.2 Persyaratan Apotek ........................................................................................

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2.3 Tugas dan Fungsi Apotek ..............................................................................

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2.4 Pengelolaan Apotek .......................................................................................

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2.5 Pengelolaan Narkotika dan Psikotropika .......................................................

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2.5.1 Pengelolaan Narkotika............................................................................. 9 2.5.2 Pengelolaan Psikotropika ...................................................................... 13 2.6. Peran dan Fungsi Apoteker di Apotek ........................................................ 16 2.6.1 Peran Apoteker di Apotek ..................................................................... 16 2.6.2 Fungsi Apoteker di Apotek ................................................................... 17 2.7. Susunan Organisasi Apotek ........................................................................ 19 2.7.1 Apoteker Pengelola Apotek (APA) ....................................................... 19 2.7.2 Apoteker Pendamping (Aping).............................................................. 20 2.7.3 Tenaga Teknis Kefarmasian (TTK)....................................................... 20 2.8 Registrasi, izin Praktik dan Izin Tenaga Kefarmasian ................................. 20 iii

2.8.1 Apoteker ................................................................................................ 20 2.8.2 Tenaga Teknis Kefarmasian .................................................................. 21 2.9 Tata Cara Pendirian Apotek ......................................................................... 23 2.10 Pencabutan Surat Izin Apotek.................................................................... 25 BAB III. TINJAUAN KHUSUS APOTEK ........................................................... 27 3.1 Sejarah PT. Kimia Farma Apotek ................................................................ 27 3.2. Lokasi dan Bangunan.................................................................................. 29 3.2.1 Tata Ruang............................................................................................. 29 3.3.1 Apoteker Pengelola Apotek (APA) ...................................................... 30 3.3.2 Bagian Pengadaan Barang atau Pembelian ........................................... 31 3.3.3 Bagian Pelayanan/Peracikan ................................................................. 32 3.3.4 Administrasi .......................................................................................... 33 3.4 Tugas dan Tanggung Jawab Apoteker ......................................................... 33 3.5 Pengelolaan Apotek ..................................................................................... 33 3.6 Pembukuan dan Pengelolaan Keuangan ...................................................... 50 BAB IV. TUGAS KHUSUS (KEPUASAN PELANGGAN)................................ 51 4.1 Latar Belakang ............................................................................................. 51 4.2 Rumusan Masalah ........................................................................................ 52 4.3 Tujuan Penelitian ......................................................................................... 53 4.4 Kepuasan Pelanggan .................................................................................... 53 4.5 Dimensi Kualitas Pelayanan ........................................................................ 55 4.6 Angket atau Kuisioner ................................................................................. 58 4.7 Metode Rumus Slovin ................................................................................. 58 4.8 Skala Likert .................................................................................................. 59 4.9 Skala Pengukuran ........................................................................................ 62 4.9.1 Importance Performance Analysis ........................................................ 64 iv

4.10 Jenis dan Rancangan Penelitian ................................................................. 65

4.11 Hasil dan Pembahasan ............................................................................... 67

4.12 Kesimpulan ................................................................................................ 76

4.13 Saran .......................................................................................................... 77

BAB V. PEMBAHASAN ......................................................................................79

BAB VI. KESIMPULAN DAN SARAN ..............................................................85

6.1 Kesimpulan .................................................................................................. 85

6.2 Saran ............................................................................................................ 85

DAFTAR PUSTAKA ............................................................................................86

LAMPIRAN ...........................................................................................................87

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DAFTAR LAMPIRAN

Halaman 1: Denah Apotek Kimia Farma 10 .........................................................................87

2: Struktur Organisasi Apotek Kimia Farma 10 Bandung .....................................88

3: Bon Permintaan Barang Apotek.........................................................................89

4: Alur Penerimaan Barang ....................................................................................90

5: Kartu Stok ..........................................................................................................91

6: Contoh Copy Resep dan Kuitansi ......................................................................92

7: Contoh Etiket .....................................................................................................93

8: Surat Pesanan Narkotika ....................................................................................94

9: Surat Pesanan Psikotropika ................................................................................95

10: Laporan Penggunaan Narkotika dan Psikotropika ...........................................96

11: Laporan Ikhtisar Penjualan Harian...................................................................97

12: Bukti Setoran Kas ............................................................................................98

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