Vanilla Times Nov 2007
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November 2007 Quarterly Publication WINONA HEALTH P.O. Box 5600 855 Mankato Ave. 507.454.3650 Fax: 507.457.4413 COMMUNITY MEMORIAL HOSPITAL 855 Mankato Ave. 507.454.3650 LAKE WINONA MANOR 865 Mankato Ave. 507.457.4366 WATKINS MANOR 175 E. Wabasha St. 507.494.7400 Adith Miller & Roger Metz Manors 885-875 Mankato Ave. 507.454.0179 HOME CARE & HOSPICE SERVICES 175 E. Wabasha St. 507.457.4468 PARKVIEW PHARMACY 825 Mankato Ave. 507.454.4925 WINONA HEALTH FOUNDATION 855 Mankato Ave. 507.457.4342 PHYSICIAN CLINICS 507.474.7830 ALLERGY & ASTHMA EYE CARE CENTER OCCUPATIONAL HEALTH Psychiatric & Counseling Services RUSHFORD CLINIC SPORTS & ORTHOPAEDIC SPECIALISTS URGENT CARE Note: All addresses are in Winona, MN 55987
winonahealth.org
Assisted Living Survey Results
We have evaluated the survey results from the 2007 resident and family satisfaction surveys. Thank you to the residents and families who participated in this years survey. Your feedback is very important to us. Below we identified our priority issues that we scored lower on than our state peer group or areas that were most important to you.
New Amenity at Watkins
Cheryl is working with Merchant’s Bank to create a Bank Day for their customers who reside at Watkins Manor. Bank Day will include services such as balancing check books, getting cash, or obtaining “new” money for gift giving. Please let Cheryl know if you are a Merchant’s Bank customer interested in Bank Day services.
Fall Fun At Memory Care
Watkins Manor x Priority issues we will be working on for family is: accuracy of bills, meaningfulness of activities, grow as a person opportunities. For residents they are: meaningfulness of activities, care and concern of staff, responsiveness of management and quality of amenities. x Next month we will share the many wonderful comments we received from residents and families. Adith Miller Manor & Roger Metz Manor x Overall satisfaction scores went up 5% from 83% to 88%! That is a great testament to the wonderful care of our staff and the great collaboration with our families. Our goal is to reach 90% satisfaction by 2010. x Priority issues for family we will be working is: safety of personal belongings, timely updates and communication with family about resident, and quality of amenities.
Memory Care was busy in October. Our outings to the Great Pumpkin Patch and Country Kitchen were well attended. The Halloween party was a ghoulish time!
If you would like this newsletter sent to you electronically, please visit our website at winonahealth.org and click on “News & Publications” then “E-Newsletters.”
Halloween Fun at Watkins Manor!
In November! 1st 3rd 13th 17th 20th 27th 28th 30th -
Germaine T. (WM) Edna (RMM) Pauline (AMM) Alma (WM) Charlie (WM) Clementine (WM) Wilma (WM) Victor (WM)
Correction: Last month Viola’s (WM) birthday was misprinted. Viola celebrated her birthday on the 28th not the 18th.
Betty (r) pauses to take a photo with a trick-or-treater at Watkins Manor Trick or Treating
Watkins Manor News
i TR News: Betty B. was the exercise punch
winner for October. As we enter the winter months we will keep outings close to Winona. The garden is officially uprooted until spring. Thanks to everyone who helped maintained our garden for many to enjoy. In the past few months we have had some informative speakers: Sara Blair, LSW, gave a presentation on Living Wills and Advanced Directives, Larry Gorell, curator of education at the MN Marine Art Museum presented art and facts from the museum and Bill Kuhl from City Hall will talk about Winona’s historic ties to the railroad industry on November 9th . If you know of a speaker, or would like to learn more about a certain topic, please contact Jake at 494.7483. i Planning for the 2008 anniversary dinner has begun! See Jake or Cheryl if you have any
Arline (l) says, “You’re never too old to scare little kids!”
GOT YOUR FLU SHOT? A flu clinic was held on October 19th at all our assisted living facilities. 99.5% of residents received the flu vaccine.
suggestions. i Join us for cookies and coffee as we Deck The Halls. More information to come soon. i From the kitchen: We will start a 3-week rotating menu in November.
Memory Care News
i Join us for a Family Thanksgiving! Each Manor
will have a Thanksgiving style supper on Thursday, November 15th at 5:30 p.m.
If you know of another family member or friend who would like to be on our mailing list for the Vanilla Times contact Jenni Ready at 507.457.4560.
Next Alzheimer’s Disease Support Group Wednesday, November 14th at 6:00 p.m. CMH - Parkview Conference Room This month’s topic: interactive brain tour For more info. contact Cheryl Krage at 494.7496
Winona Health is proud of its 113-year tradition of serving the healthcare needs of the Winona regional community. We are a nonprofit, integrated healthcare system which includes the affiliates listed on the front.
winonahealth.org
Assisted Living Survey Results
We have evaluated the survey results from the 2007 resident and family satisfaction surveys. Thank you to the residents and families who participated in this years survey. Your feedback is very important to us. Below we identified our priority issues that we scored lower on than our state peer group or areas that were most important to you.
New Amenity at Watkins
Cheryl is working with Merchant’s Bank to create a Bank Day for their customers who reside at Watkins Manor. Bank Day will include services such as balancing check books, getting cash, or obtaining “new” money for gift giving. Please let Cheryl know if you are a Merchant’s Bank customer interested in Bank Day services.
Fall Fun At Memory Care
Watkins Manor x Priority issues we will be working on for family is: accuracy of bills, meaningfulness of activities, grow as a person opportunities. For residents they are: meaningfulness of activities, care and concern of staff, responsiveness of management and quality of amenities. x Next month we will share the many wonderful comments we received from residents and families. Adith Miller Manor & Roger Metz Manor x Overall satisfaction scores went up 5% from 83% to 88%! That is a great testament to the wonderful care of our staff and the great collaboration with our families. Our goal is to reach 90% satisfaction by 2010. x Priority issues for family we will be working is: safety of personal belongings, timely updates and communication with family about resident, and quality of amenities.
Memory Care was busy in October. Our outings to the Great Pumpkin Patch and Country Kitchen were well attended. The Halloween party was a ghoulish time!
If you would like this newsletter sent to you electronically, please visit our website at winonahealth.org and click on “News & Publications” then “E-Newsletters.”
Halloween Fun at Watkins Manor!
In November! 1st 3rd 13th 17th 20th 27th 28th 30th -
Germaine T. (WM) Edna (RMM) Pauline (AMM) Alma (WM) Charlie (WM) Clementine (WM) Wilma (WM) Victor (WM)
Correction: Last month Viola’s (WM) birthday was misprinted. Viola celebrated her birthday on the 28th not the 18th.
Betty (r) pauses to take a photo with a trick-or-treater at Watkins Manor Trick or Treating
Watkins Manor News
i TR News: Betty B. was the exercise punch
winner for October. As we enter the winter months we will keep outings close to Winona. The garden is officially uprooted until spring. Thanks to everyone who helped maintained our garden for many to enjoy. In the past few months we have had some informative speakers: Sara Blair, LSW, gave a presentation on Living Wills and Advanced Directives, Larry Gorell, curator of education at the MN Marine Art Museum presented art and facts from the museum and Bill Kuhl from City Hall will talk about Winona’s historic ties to the railroad industry on November 9th . If you know of a speaker, or would like to learn more about a certain topic, please contact Jake at 494.7483. i Planning for the 2008 anniversary dinner has begun! See Jake or Cheryl if you have any
Arline (l) says, “You’re never too old to scare little kids!”
GOT YOUR FLU SHOT? A flu clinic was held on October 19th at all our assisted living facilities. 99.5% of residents received the flu vaccine.
suggestions. i Join us for cookies and coffee as we Deck The Halls. More information to come soon. i From the kitchen: We will start a 3-week rotating menu in November.
Memory Care News
i Join us for a Family Thanksgiving! Each Manor
will have a Thanksgiving style supper on Thursday, November 15th at 5:30 p.m.
If you know of another family member or friend who would like to be on our mailing list for the Vanilla Times contact Jenni Ready at 507.457.4560.
Next Alzheimer’s Disease Support Group Wednesday, November 14th at 6:00 p.m. CMH - Parkview Conference Room This month’s topic: interactive brain tour For more info. contact Cheryl Krage at 494.7496
Winona Health is proud of its 113-year tradition of serving the healthcare needs of the Winona regional community. We are a nonprofit, integrated healthcare system which includes the affiliates listed on the front.
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