T8 B17 Faa Trips 3 Of 3 Fdr- Satori Review Timeline- Faa Data 172

SATORI REVIEW TIME LINE

OPERATIONS SUPPORT OFFICE CLEVELAND AIR ROUTE TRAFFIC CONTROL CENTER '- 326 EAST LORAIN STREET OBERLIN OH, 44074 >ATE:

DUMBER OF PAGES INCLUDING COVER SHEET:

:0:

OO06-

PHONE: J7AY-

REMARKS: FOR YOUR REVIEW

FROM ROBERT HERAK QUALITY A CLEVELAND ARTCC PHONE: 440-774-0505 FAX. 440-774-0660

Memorandum

Date: September 12,2001

Subject: UAL 93 From: Support Manager, Quality Assurance To: Doug Gould Enclosed are the notes that we have pertaining to the UAL 93 accident investigation. Tha

Date: 9/11/2001 6:53 PM Sender: Bob Herak To: Craig Buma Priority: Normal Subject: UAL 93 Brief synopsis of SATORI replay. 1325:14 UAL 93 checks on LOR (49) sector frequency at FL 350, normal transmission. 1328:19 First audible transmission of a problem, noise, hollering, not understandable. 1328:28 Aircraft altitude FL 344 1328:44 FL 343 1328:53 Second transmission, not understandable 1329:20 FL347, controller ask pilot about altitude, no response. 1332:02 Third transmission, not understandable. 1333:00 AAL 1060 advises controller that the transmission sounded like a bomb. 1334:46 Aircraft starts climbing, FL 354, aircraft still on course. 1334:58 FL357, on course. 1335:07 FL 360, on course. 1335:19 FL 363, on course. 1335:33 FL 366, on course. 1335:55 FL 372, on course. 1336:16 FL 377, starts turn toward southeast. 1336:36 FL 380, in turn. 1336:49 FL 383, in turn. 1337:05 FL 389, in turn. 1337:19 FL 392, in turn. 1337:32 FL 395, in turn. 1337:32 FL 397, in turn. 1337:42 FL 397, stabilized on southeast heading, approximately 145 degrees. 1337:49 FL 399. 1338:01 FL402. 1338:16 FL 406. 1338:35 FL 408. 1339:00 FL 407

1339:15 Fourth transmission. Readable, This is the Captain, remain in your seats, something about we have a bomb on board, we are returning to the airport, remain quiet. 1340:33 FL 397 1340:51 Lost transponder. Aircraft in coast track. 1341:31 Controller tracking primary target. 1342:32 Lost data block. Other information. Approximately 1348, aircraft handed off from LOR (49) sector for IRL (67) sector. Aircraft continued tracking on a primary target southeast, altitude unknown. At 1356:32, IRL controller changed flight plan direct HGR to DCA so that ZDC would have strips and be able to accept hand-off. This was not a result of any communication with the pilot. At approximately 1402, ZOB DART show two transponder hits. Fourth SATORI in preparation at this time. Bob Herak

FAX OPERATIONS SUPPORT OFFICE CLEVELAND AIR ROUTE TRAFFIC CONTROL CENTER 326 EAST LORAIN STREET OBERLIN OH, 44074 )ATH:

TIMBER OF PAGES INCLUDING COVER SHEET: _=r

FROM ROBERT HERAK CLEVELAND ARTCC 'HONE: 7AX:

IEMARKS: FOR YOUR REVIEW

PHONE: 440-774-0505 FAX: 440-774-0660

Date: 9/11/2001 7:01 PM Sender: Bob Herak To: Craig Buma Priority: Normal Subject: UAL 93 More information, this is from the dart. 1341:35 UAL went into coast track. 1343:00 R49 updated the track with a primary track. 1402:47 Mode C indicates 082. 1402:59 Lost Mode C altitude. 1403: 47 Mode C indicates XXXX. 1403:59 Data block went to coast track. Brief synopsis of SATORI replay. 1325:14 UAL 93 checks on LOR (49) sector frequency at FL 350, normal transmission. 1328:19 First audible transmission of a problem, noise, hollering, noT~~~~ understandable._ _______ 1328:28 Aircraft altitude FL 344 1328:44 FL 343

__

______________ ,_ ~~.....'--• • """"-""-^ 1328:53 Second transmission, notjjnderstanclable . - • • ' 1329:20 FL347, controller ask pjlpt_aj2pjut altitude, no response. <-

1332:02 Third transmission, not understandable.

•

1333:00 AAClOeO advises controller that the transmission sounded like a bomb. 1334:46 Aircraft starts climbing, FL 354, aircraft still on course. 1334:58 FL357, on course. 1335:07 FL 360, on course. 1335:19 FL 363, on course. 1335:33 FL 366, on course. 1335:55 FL 372, on course. 1336:16 FL 377, starts turn toward southeast. 1 336:36 FL 380, in turn. 1 336:49 FL 383. in turn. 1 337:05 FL 389, in turn. 1 337: 1 9 FL 392, in turn. 1 337:32 FL 395, in turn.

1337:32 FL 397, in turn. 1337:42 FL 397, stabilized on southeast heading, approximately 145 degrees. 1337:49 FL 399. 1338:01 FL402. 1338:16 FL 406. 1338:35 FL 408. 1339:00_F_L4Q7 -— _-n,,,*.'-~~ x .,-—~~^_ 1339:15 Fourth*transmission. Readable^ This is the Captain, remain in your seats, something about we have a bomb on board, we are returning to the airport, remain quiet. 1340:33 FL 397 1340:51 Lost transponder. Aircraft in coast track. 1341:31 Controller tracking primary target. 1342:32 Lost data block. Other information. Approximately 1348, aircraft handed off from LOR (49) sector for IRL (67) sector. Aircraft continued tracking on a primary target southeast, altitude unknown. At 1356:32, IRL controller changed flight plan direct HGR to DCA so that ZDC would have strips and be able to accept hand-off. This was not a result of any communication with the pilot. At approximately 1402, ZOB DART show two transponder hits. Fourth SATORI in preparation at this time. Bob Herak

FAX OPERATIONS SUPPORT OFFICE CLEVELAND AIR ROUTE TRAFFIC CONTROL CENTER 326 EAST LORAIN STREET OBERLIN OH, 44074

DUMBER OF PAGES INCLUDING COVER SHEET: _?_

FROM ROBERT HERAK QUALITY A CLEVELAND ARTCC

:0:

-•} .

PHONE: 440-774-0505 FAX: 440-774-0660

'HONE:

IEMARKS: FOR YOUR REVIEW

2

Date: 9/11/2001 6:53 PM Sender: Bob Herak To: Craig Buma Priority: Normal Subject: UAL 93 Brief synopsis of SATORI replay. 1325:14 UAL 93 checks on LOR (49) sector frequency at FL 350, normal transmission. 1328:19 First audible transmission of a problem, noise, hollering, not understandable. 1328:28 Aircraft altitude FL 344 1328:44 FL 343 1328:53 Second transmission, not understandable 1329:20 FL347, controller ask pilot about altitude, no response. 1332:02Third transmission, not understandable. 1333:00 AAL 1060 advises controller that the transmission sounded like a bomb. 1334:46 Aircraft starts climbing, FL 354, aircraft still on course. 1334:58 FL357, on course. 1335:07 FL 360, on course. 1335:19 FL 363, on course. 1335:33 FL 366, on course. 1335:55 FL 372, on course. 1336:16 FL 377, starts turn toward southeast. 1336:36 FL 380, in turn. 1336:49 FL 383, in turn. 1337:05 FL 389, in turn. 1337:19 FL 392, in turn. 1337:32 FL 395, in turn. 1337:32 FL 397, in turn. 1337:42 FL 397, stabilized on southeast heading, approximately 145 degrees. 1337:49 FL 399. 1338:01 FL402. 1338:16 FL 406. 1338:35 FL 408. 1339:00 FL 407

1339:15 Fourth transmission. Readable, This is the Captain, remain in your seats, something about we have a bomb on board, we are returning to the airport, remain quiet.

1340:33 FL 397 1340:51 Lost transponder. Aircraft in coast track. 1341:31 Controller tracking primary target. 1342:32 Lost data block.

•

Other information. Approximately 1348, aircraft handed off from LOR (49) sector for IRL (67) sector. Aircraft continued tracking on a primary target southeast, altitude unknown. At 1356:32, IRL controller changed flight plan direct HGR to DCA so that ZDC would have strips and be able to accept hand-off. This was not a result of any communication with the pilot. At approximately 1402, ZOB DART show two transponder hits. Fourth SATORI in preparation at this time. Bob Herak

1337:32 FL 397, in turn. 1337:42 FL 397, stabilized on southeast heading, approximately 145 degrees. 1337:49 FL 399. 1338:01 FL402. 1338:16 FL 406. 1338:35 FL 408. 1339:00 FL 407 1339:15 Fourth transmission. Readable, This is the Captain, remain in your seats, something about we have a bomb on board, we are returning to the airport, remain quiet. 1340:33 FL 397 1340:51 Lost transponder. Aircraft in coast track. 1341:31 Controller tracking primary target. 1342:32 Lost data block. Other information. Approximately 1348, aircraft handed off from LOR (49) sector for IRL (67) sector. Aircraft continued tracking on a primary target southeast, altitude unknown. At 1356:32, IRL controller changed flight plan direct HGR to DCA so that ZDC would have strips and be able to accept hand-off. This was not a result of any communication with the pilot. At approximately 1402, ZOB DART show two transponder hits. Fourth SATORI irv preparation at this time. BobHerak

Hi all: Ken Marr from the FBI will visit ZOB Thursday in the morning simply to plug in his laptop/recorder and make some tapes from 9/11/01. AAT-200 advised that he isn't here to conduct any interviews or anything like that..only to make tapes. I will make sure that his name and our QA contact numbers have been given to the front gate. Regards, Jeff

Certified Cassettes of all communications with UAL175 and coordination of said aircraft Wave recording of all pertinent transmission to or from UAL175 Flight Progress strip from all facilities Employee Statements AAL77 Transcript I have outbound IAD GC, LCW, ND, NH, ZDC R05 R03, ZID HNN R, HNN RA, DAC R, DAC RA. (need inbound from IAD and DCA) All other facilities that spoke with AAL77 and communication ref. Hijack/accident that is on a recorded line, including with the Military/NEOD/NORAD or any other agency. Voice re-recording Certified Cassettes of all communications with AAL77 and coordination of said aircraft Wave recording of all pertinent transmission to or from AAL77 Flight Progress strip from all facilities Employee Statements UAL93 Transcript I have EWR GC2, GC, LC and ZOB R49 AND R67. All other facilities that spoke with UAL93 and communication ref. Hijack/accident that is on a recorded line, including with the Military/NEOD/NORAD or any other agency. Voice re-recording Certified Cassettes of all communications with UAL93 and coordination of said aircraft Wave recording of all pertinent transmission to or from UAL93 Flight Progress strip from all facilities Employee Statements Please forward partial pertinent transcripts and wave files NLT COB Wednesday 9/19th (deadline with FBI). Statements should be gathered and forwarded as the employee's return to work. All management shall do them today, no excuse. We understand, several facilities may not have logged all actions, so it is critical that this information is captured in statements with approximate times on each notification (very critical). It may be easier to complete a timeline with action/notification taken with time and by whom and have all sign to validate these actions. Again I thank you all and apologize for being so demanding.. As you know this AM the Administrator will be standing in front of Congress explaining our actions vs. inaction's... Everyone did an exceptional job. Keep your heads up and ensure you all take care of yourselves and families. To Better Times Doug

Hi Garry No that is fine at 1:00 pm. Make a note to call me at 1:00 pm and we can go over the stuff in the package, what I would like to do is FAX you the pages I wrote on that I need corrections and we can start from there. Talk to you tomorrow at 1:00 pm Thanks Karyl Subject: Author: Date:

_Reply Separator Fwd:UAL93 Garry O'Connor 3/6/02 12:42 PM

Hi Karyl I'm scheduled for 1 pm on Thur, I can be here at 11 am, if it would be better for you, just let me know when you want me here. Thanks Garry Subject: Author: Date:

Forward Header UAL93 Karyl DiDiana 3/6/02 10:43 AM

Hi Garry What time are you working tomorrow Thursday, 3/7/02,1 want to call ya and talk about the accident pacakge and go over some corrections. Let me know your shift for Thursday. thanks

KD

The FBI agent that may request support from us is Mark Onorato. Phone number 716-856-7800. Keep this name and number for future contacts. Bob Herak

GARRY, MAKE SURE THAT WE MEET THIS CRITERIA. BOB

Forward Header Subject: Fwd:Voice & Radar Data - Timeframe Clarification Author: Rick Kettell Date: 9/14/2001 12:59 PM

Subject: Author: Date:

Forward Header Voice & Radar Data - Timeframe Clarification David M Sapadin 9/14/01 11:13 AM

Clarification: Time frame is OOOOZ on Sept. 11, 2001 until 11:59 local on Sept. 11,2001. This message is for all FAA AT facilities: Hold ALL voice and radar data from Sept. 11, 2001 until futher advised. Do not store this data with other data. Store it under separate lock and key. David Sapadin AGL-530.4 for AGL-530

Date: 9/17/2001 11:54 AM Sender: Jeff Rich To: Bob Herak Priority: Normal Receipt requested Subject: Fwd[4]:Accident Package #s FYI Subject: Author: Date:

Forward Header Fwd[3]:Accident Package #s Jeff Rich 9/17/01 11:53 AM

Bob: The accident package number for UAL93 is ZOB-ARTCC-287. Let us know if you need anything else. Jeff Subject: Author: Date:

Forward Header Fwd[2]:Accident Package #s Rick Kettell 9/17/01 10:21 AM

Jeff, Pis forward to Bob Everson Rick Subject: Author: Date:

Forward Header Fwd:Accident Package #s Bob Everson 9/17/01 6:55 AM

Rick, Can you provide me with the accident #'s? Thanks, Bob E. Subject: Author: Date:

Forward Header Accident Package #s Ellen King 9/16/01 3:43 PM

Hello, I spoke with AAT re this past week's events in order to obtain #s for the accident packages. Accidents are assigned to:

AAL11 - Z B W UAL93-ZOB AAL 77 - ZDC UAL175- ZNY

Can you please help me by getting the package numbers? Thanks, Ellen

$

Date: 9/14/2001 9:10 AM Sender: David M Sapadin To: #AGL AFSS Managers; Ed B Castagna; Deb Chaney; Kari-Ann Drye; Gregory Grice; Kay Hoelting; Benita LaMorell; Chris Lenfest; Tom Moody; Joe H Morgan; Esther L Sawyer; Edward W Simpson-Ill; #AGL Air Traffic Field; #MKE Air Traffic; #MSP ALL AT; #ZID AT Personnel; #ZOB Air Traffic; 9-AGL-CAK-ATCT-SUPCOM; 9-AGL-SIL-QATS; 9 AGL-ARB-ATCT; 9 AGL-ARR-ATCT; 9 AGL-BIS-ATCT; 9 AGL-BMI-ATCT; 9 AGL-C90-QA; 9 AGL-C90-TRACON; 9 AGL-C90-Training; 9 AGL-CAK-ATCT; 9 AGL-CLE-AFSS; 9 AGL-CLE-ATCT; 9 AGL-CMH-ATCT; 9 AGL-CMI-ATCT; 9 AGL-CPS-ATCT; 9 AGL-DAY-ATCT; 9 AGL-DLH-ATCT; 9 AGL-DPA-ATCT; 9 AGL-DTW-ATCT; 9 AGL-FCM-ATCT; 9 AGL-GFK-AFSS; 9 AGL-GFK-ATCT; 9 AGL-GRB-AFSS; 9 AGL-GRB-ATCT; 9 AGL-GRR-ATCT; 9 AGL-HON-AFSS; 9 AGL-HUF-AFSS; 9 AGL-HUF-ATCT; 9 AGL-IKK-AFSS; 9 AGL-LAF-ATCT; 9 AGL-LAN-AFSS; 9 AGL-LAN-ATCT; 9 AGL-MBS-ATCT; 9 AGL-MDH-ATCT; 9 AGL-MDW-ATCT; 9 AGL-MFD-ATCT; 9 AGL-MIC-ATCT; 9 AGL-MKE-ATCT; 9 AGL-MKG-ATCT; 9 AGL-MLI-ATCT; 9 AGL-MSP-ATCT; 9 AGL-ORD-ATCT; 9 AGL-PIA-ATCT; 9 AGL-PNM-AFSS; 9 AGL-PWK-ATCT; 9 AGL-RFD-ATCT; 9 AGL-RST-ATCT; 9 AGL-SBN-ATCT; 9 AGL-SPI-ATCT; 9 AGL-TOL-ATCT; 9 AGL-TVC-ATCT; 9 AGL-YNG-ATCT; 9 AGL-ZAU-ARTCC; 9 AGL-ZMP-ARTCC; 9 AGL-ZYI-FSDPS; Pam Abbott; Charles AHaman; Gary F Ancinec; Terry H Bass; Ronald D Bazman; Michelle Behm; Diane A Bobek; Douglas Bradley; Patricia Broderick; John R Brun; Cathie Bruner; Larry Burton; Pam Casalino; Charlie Cayton; I Champion; Michael K Christian; Dave Cink; Arlene Clark; Donald E Clark; John Converse; Patrick T Conway; George A Davis; Sheila DiJoseph; Dean F Doughty; Laura Dugger; Bill Ellesin; Duane D Fant; Lachlan P Folstrom; Patty Fossey; Eric P Gandrud; Greg Gorlich; Pati Graham; Michael L Grocky; Scott Gyssler; Marv Halbakken; Debra Hall; Christine Hartges; Greg Hayden; Inge Henderson; David A Herrboldt; Benjamin Hodgkins; Billy Holman; Jerry Hough; Ronald Hubbard; Kay Ireland; George J Jackowski; Ellen Jaeger; Irene Jankowski; Selina M Jones-McFartane; Rick Kettell; Jeffrey L Kleinbeck; David M Kleven; Gary M Klingler; Mary Klozenbucher; Taylor Koonce; Michael Kopczynski; Peter Kramer; Lewis Langley; James L Lenz; Larry N Lindley; Joan Linnane; Hollis Locke; Steven A Manifold; Kevin Markwell; Larry Martyn; Scott E Mason; Steven R Mayhood; Robin McGlohn; Lisa McGlothlin; Warren McVey; Patrick K Meegan; George Meiners; Liz Meyer; Donald Moore; Jeff Mott; Jim S Nelson; James J Orleff; Cathy Pandora; Michael E Papini; David J Peterson; Jeff Peterson; Robert Picken; Mark Reeves; Rick Remley; Sandy Rodriguez; Bonnie Ross; James Rygwall; Jerry Salerno; Pete Salmon; Pete Schultz; Karen Sell; Tim Shegitz; Bob Shoemaker; Jim Swenberger; Randy Thaler; Steve Thornton; Manny Torres; Jim Tucciarone; Deborah Valentine; Mike Vandini; Katherine A Vargo; Paula Wallace; Ron Wegrzyn; Daryl Wiegmann; Laura Williams; Ken Wingenbach; Gordon Woodahl; Buzz Woodcock; Kathleen Y Worden; Gil Q Yolo; Tina Young; Roe Zaccaro; #AGL Air Traffic AFSSs; 9 AGL-DAY-AFSS; #AGL Air Traffic ARTCC'S; 9 AGL-ZID-ARTCC; 9 AGL-ZOB-ARTCC; #AGL Air Traffic ATCT HUBs; 9 AGL-CHH-HUB; 9 AGL-ELH-HUB; 9 AGL-EMH-HUB; 9 AGL-INH-HUB; 9 AGL-MNH-HUB; 9 AGL-NOH-HUB; 9 AGL-SIH-HUB; 9 AGL-SOH-HUB; 9 AGL-WIH-HUB; 9 AGL-WMH-HUB; #AGL Air Traffic ATCTs; 9 AGL-AZO-ATCT; 9 AGL-EW-ATCT; 9 AGL-FAR-ATCT; 9 AGL-FNT-ATCT; 9 AGL-FSD-ATCT; 9 AGL-FWA-ATCT; 9 AGL-IND-ATCT; 9 AGL-MSN-ATCT; 9 AGL-PTK-ATCT; 9 AGL-STP-ATCT; 9 AGL-YIP-ATCT; #AGL ARTCC Managers; David M Boone; Bill Cound; Dennis Randolph; #AGL HUB Managers; George Antrim; Colleen Dye; Jon P Fieweger; L Gene Gardner; Barry L Jeffries; Doug Powers; Keith Thompson; John A Clay bom; Kip Johns; Dick Petersen; Nancy Shelton Priority: Urgent Receipt requested Subject: Voice & Radar Data This message is for all FAA AT facilities:

Hold ALL voice and radar data from Sept. 11,2001 until futher advised. Do not store this data with other data. Store it^der separate lock and key. David Sapadin AGL-530.4 for AGL-530

Date: 9/17/2001 9:39 AM Sender: Jeff Rich To: Carol Young; Garry O'Connor; Rick Kettell; Bob Herak; Craig Buma; Jack Hall; John Selka Priority: Normal Receipt requested Subject:Transcripts 9/11/01 I just spoke to AAT-200 and they advised that Wayne Pierce is scheduled to depart DC via POV to ZOB to bring back the original reels. Upon receipt of the original reels, ZOB QA has been asked to make certified copies of the reels for Mr. Pierce to take back to Washington. We have also been asked to prepare a certified transcript of all communications pertinent to the accident flight. The FBI has asked that all transcripts be completed by COB Wednesday 9/19/01. Wayne is scheduled to arrive ZOB at approximately 6P and will call the watch desk or Garry's number. He will stay overnight and then return tomorrow. I'll let the guards know that he is enroute. Please call if you need any additional info. Jeff

Date: 9/17/2001 8:09 AM Sender: 9 AGL-ZOB-ARTCC To: #ZOB Quality Assurance Priority: Normal Subject:Fwd:Voice & Radar Data - Timeframe Clarification

FYI Elaine Subject: Author: Date:

Forward Header Voice & Radar Data - Timeframe Clarification David M Sapadin 9/14/01 11:13 AM

Clarification: Time frame is OOOOZ on Sept. 11, 2001 until 11:59 local on Sept. 11,2001. This message is for all FAA AT facilities: Hold ALL voice and radar data from Sept. 11, 2001 until futher advised. Do not store this data with other data. Store it under separate lock and key. David Sapadin AGL-530.4 for AGL-530

Hi Rick Agent Mike Albert FBI is plannig a visit to ZOB to have the radar data explained, he will advise me when he can cone here. I will keep you advised, as I find out.

FYI Elaine Subject: Author: Date:

Forward Header Voice & Radar Data - Timeframe Clarification David M Sapadin 9/14/01 11:13 AM

Clarification: Time frame is OOOOZ on Sept. 11, 2001 until 11:59 local on Sept. 11,2001. This message is for all FAA AT facilities: Hold ALL voice and radar data from Sept. 11, 2001 until futher advised. Do not store this data with other data. Store it under separate lock and key. David Sapadin AGL-530.4 for AGL-530

I just spoke to AAT-200 and they advised that Wayne Pierce is scheduled to depart DC via POV to ZOB to bring back the original reels. Upon receipt of the original reels, ZOB QA has been asked to make certified copies of the reels for Mr. Pierce to take back to Washington. We have also been asked to prepare a certified transcript of all communications pertinent to the accident flight. The FBI has asked that all transcripts be completed by COB Wednesday 9/19/01. Wayne is scheduled to arrive ZOB at approximately 6P and will call the watch desk or Garry's number. He will stay overnight and then return tomorrow. I'll let the guards know that he is enroute. Please call if you need any additional info. Jeff

Date: 9/12/2001 2:51 PM Sender: Bob Herak To: Craig Buma; Kevin Christy Priority: Normal Subject: _ UAL 93 notes For the record, I sent my notes on UAL 93 to Doug Gould via FAX today at 1450L ZOB time. Bob Herak.

Date: 9/12/2001 3:05 PM Sender: Bob Herak To: Kevin Christy; Craig Buma Priority: Normal Subject: UAL 93 SATORI Guys, Tom Roherty reviewed the SATORI files earlier today and it showed that UAL 93 was sent to you. He reviewed the files at 1450 and they were not there. He submitted the SATORI to you again at 1500. Herak

Date: 9/12/2001 3:16 PM Sender: Bob Herak To: Kevin Christy; Craig Buma Priority: Normal Subject: UAL 93 SATORI data Tom Ronerty verified moments ago that the SATORI data is on your computer. Bob Herak

Date: 9/12/2001 3:06 PM Sender: Bob Herak To: Kevin Christy; Craig Buma Priority: Normal Subject:DAL 1989 SATORI and other data. Guys, We are sending you the SATORI on DAL 1989. We have a DART that is about 6 inches thick. Do you want this sent via the mail? Bob Herak

Subject: Author: Date:

Forward Header Action items remaining open Craig Buma 9/17/01 8:32 AM

All, message below from AAT-20 with information needed yet byHQ. ZID - Please listen to the tape of 121.32 between 8:15 and 8:30 for the "whisper" transmission. See if you can make out what was said. I believe that everything else has been covered but please check. ZOB - Please forward partial transcripts w/ germane and pertinent transmissions re: UAL93.1 believe that everything else has been covered but please check. Thanks, Craig . Subject: Author:

Forward Header Action items remaining open Douglas Gould

Date:

9/17/01 8:27 AM

Good Morning all, I have to thank all of you for the incredible dedication and work that you've all done this past week. I apologize that some items had to be duplicated, but we've had a lot of data coming in.... Unfortunately several more lOU's are still awaiting completion. Below you will find a list of items needed ASAP. Please review and forward either electronically, fax or overnight. AEA The IAD wave files are up on ANE's site in a folder labeled IAD and DCA. AAL11: Transcript I have LCE, ID, SL, ZBW TMU and K90/HST. All other facilities that spoke with AAL11 and communication ref. Hijack/accident that is on a recorded line, including with the Military/NEOD/NORAD or any other agency. Voice re-recording Certified Cassettes of all communications with AAL11 and coordination of said aircraft Wave recording of all pertinent transmission to or from AAL11 Flight Progress strip from all facilities Employee Statements UAL175 Transcript I have BOS GC, LCW, ID, SL, ZBW 47R, 20R, ZNY R42 AND HUNTRESS. All other facilities that spoke with UAL175 and communication ref. Hijack/accident that is on a recorded line, including with the Military/NEOD/NORAD or any other agency. Voice re-recording

Date: 9/12/2001 7:07 PM Sender: Bob Herak To: Rick Kettell; Gary M Klingler Priority: Normal Subject: UAL 93 SATORI Viewing After watching the reaction of the NATCA Reps after the viewing of the UAL 93 SATORI, I wonder if we should restrict the viewing. The SATORI does contain graphic and disturbing voice recordings. I think that we increase the potential for incidents of critical stress by allowing viewing. Up to now, I restricted the viewing to OS, OM and those that were involved in the accident. Now that QA is collecting statements, I have asked my staff to advise the controller that they can avoid the SATORI if they wish when they complete their statements. I think that we should get NATCA's opinion on that issue. Also, I have instructed my staff to only let those approved by the two of you and myself, to view the SATORI. I think we should discuss the issue tomorrow. Bob Herak

Date: 9/11/2001 1:28 PM Sender: Bob Herak To: #Area I Supervisors; #Area II Supervisors; #Area III Supervisors; #Area IV Supervisors; #Area V Supervisors; #Area VI Supervisors; #Area VII Supervisors; #TMU Supervisors; #ZOB Management Team Priority: Normal Subject:SATORI ROOM The SATORI ROOM is closed until further advised. Bob Herak Quality Assurance

Date: 9/11/2001 6:53 PM Sender: Bob Herak To: Craig Buma Priority: Normal Subject: UAL 93 Brief synopsis of SATORI replay. 1325:14 UAL 93 checks on LOR (49) sector frequency at FL 350, normal transmission. 1328:19 First audible transmission of a problem, noise, hollering, not understandable. 1328:28 Aircraft altitude FL 344 1328:44 FL 343 1328:53 Second transmission, not understandable 1329:20 FL347, controller ask pilot about altitude, no response. 1332:02 Third transmission, not understandable. 1333:00 AAL 1060 advises controller that the transmission sounded like a bomb. 1334:46 Aircraft starts climbing, FL 354, aircraft still on course. 1334:58 FL357, on course. 1335:07 FL 360, on course. 1335:19 FL 363, on course. 1335:33 FL 366, on course. 1335:55 FL 372, on course. 1336:16 FL 377, starts turn toward southeast. 1336:36 FL 380, in turn. 1336:49 FL 383, in turn. 1337:05 FL 389, in turn. 1337:19 FL 392, in turn. 1337:32 FL 395, in turn. 1337:32 FL 397, in turn. 1337:42 FL 397, stabilized on southeast heading, approximately 145 degrees. 1337:49 FL 399. 1338:01 FL402. 1338:16 FL 406. 1338:35 FL 408. 1339:00 FL 407

The following ZOB TMU personnel have seen all or portions of the SATORI. I am not sure how much of the SATORI they reviewed. Craig Pass, Doug Haney, Jim Ries and Doug Davis viewed on 9/1 Mark Evans viewed on 9/13/01 at 0930L. I have viewed all or portions of the SATORI's two or three. Because of problems with the "A" job I reloaded the SAR INFORMATION so data blocks could be displayed. I also electronically transmitted the voice and data files on all four SATORI's on UAL93 to AGL-505's SATORI on 9/12/01. The voice files sent were .pac & .pt files NOT .wav files. Tom Roherty

Your message To: Wayne Pierce Subject: UAL93 NTAP Sent:

9/12/01 5:09:00 PM

was read on 9/13/01 10:04:25 AM

Your message To: Tony F James Subject: UAL93 NTAP Sent:

9/12/01 5:09:00 PM

was read on 9/12/01 9:19:42 PM

Thanks, Garry

Your message To: Douglas Gould Subject: Transcripts Sent:

2/27/02 11:43:00 AM

was read on 2/27/02 11:58:10 AM

Garry This is just a follow-up to our tephone conversation reference the subject transcripts. I contacted Doug gould in AAT-200, he stated he needed an electronic version of these transcripts for the FBI so they can cut and paste items they need. Please go ahead and send a copy with an attachment of the electronic version of the transcripts to Doug Gould in AAT-200. I have advised Doug that the accident package along with the transripts have not yet been reviewed by AGL-505 or HQ (Cassandra James). He said he would advise the FBI that these are not final and may have some changes after review by AGL-505 and AAT-200. If you need anything else please let me know, thanks Karyl DiDiana AGL-505.1

Garry, I received a call today from Kevin Christy and Doug Gould needed the "electronic" transcripts for UAL 93. Is this one of those things that we already sent? Let me know. Bob

February 26, 2002 Kevin, In response to your request for the electronic transcript of UAL93, I have discussed the issue with Garry O'Connor and we do have a copy. Before we send the data to AAT-200, I want to clarify several issues. 1. We will need a written request for the data (email will suffice). This is a facility policy for security tracking and a record of request. 2. This data should be sent by certified mail to ensure that the data is not compromised. Sending by e-mail is not a secure method and could result in compromising the data. Upon receipt of a written request, we will promptly send the data to AAT-200. Bob Herak Support Manager, Quality Assurance

Garry, This is written confirmation. Please comply with the Regional Office request and e-mail the file to Doug Gould. Bob Herak Subject: Author: Date:

Forward Header UAL93 Kevin Christy 2/26/2002 8:45 AM

Mr. Bob Herak, Please send, via CCrmail, an electronic transcript of the communications that Cleveland Center received from UAL 93 on September 11,2001. Please send this information Doug Gould. Kevin Christy

UAL 93

FKL LOR

OSIC 4 IRL

SEC # 59 R R/A 49 R R/A R/HO R/A 67 R R/A

OSIC 6 WMD IHD OSIC 5 OMiC

54 R R/A 53 R R/A

STATEMENTS OPI HD KB WH LE ZM MS AB VP LJ LR GS DF AZ ST IB HT AH LV

CONTROLLER NORTON B.KENNEDY WERTH LEISTER ZENTARSKI SAUNDERS BARNICK KEATON JUSTICE LANDERS GRESS LAMOREUX HANLON S. TAYLOR R. DOUGLAS SCHULTZ BARNETT WOLBERS WARNICA REID

SISO 1242-1350 1302-1350 1255-1618 1239--1618 NO SISO NO SISO 1252-1420 1215--1420

1234-1413 1342-1413 1314-1417 1340-1417

NEED SAT OR TIME

SCHEDULE 77^^

t( llffl?)

YES 9-13-01

1015-1100 FAXED TO AGL & AAT200

YES 9-13-01

1015-1100 FAXED TO AGL & AAT200

^f/*\ 3 P+\

YES 9-12-01

YES 9-13-01 YES 9-13-01 YES 9/1 6/01

t

FAXED TO AGL & AAT200

YES YES

FAXED TO AGL & AAT200 FAXED TO AGL & AAT200 FAXED TO AGL & AAT200

•«

UAL 93

FKL LOR IRL WMD IHD

SEC# 59 • R _^ R/A 49 R R/A 67 R R/A 54 R R/A 53 R R/A

OPI HD KB WH LE VP LJ DF AZ ST IB

CONTROLLER NORTON B.KENNEDY WERTH LEISTER KEATON JUSTICE LAMOREUX HANLON S. TAYLOR R. DOUGLAS

SISO

/ZVZ- /3*0 (W2- (*><& >7>S ' / < * ' *

rZ3fi - ^*0 ^$7-/MZC? tqr-WZQ

tv2H-mf*>

ftifl'tw 13^ ~wn n*fa-Ml7

AGL Region Data and Voice Extractions Date: 9/12/01 Facility

Data Type

Time Extracted

rganization (AT/A Person Pulling Data s Data Secure equested By ata provided to

Original tapes provided to AAT-20 for events of 9/11/01 (A. Wayne Peirce) ZOB ARTCC ZOB ARTCC ZOB ARTCC ZOB ARTCC

VOICE 4B VOICE 4A VOICE 4B VOICE 7B

000-1333 1332-1344 1642-1707 1344-1650 0000-1650

AT AT AT AT

Freddie Nelson Billy Welker Billy Welker Billy Welker

Unknown Unknown Unknown Unknown

AAT-20 AAT-20 AAT-20 AAT-20

AAT-20 AAT-20 AAT-20 AAT-20

YES YES YES YES YES YES YES YES YES

AT AT AT AT AT AT AT AT AT

AT AT AT AT AT AT AT AT AT

Original tapes for 9/11/01 secured at ZOB ZOB ARTCC ZOB ARTCC ZOB ARTCC ZOB ARTCC ZOB ARTCC ZOB ARTCC ZOB ARTCC ZOB ARTCC ZOB ARTCC

VOICE 2B VOICE 2A VOICE 2B VOICE 3B VOICE 4B VOICE 5B VOICE 6B VOICE 7A VOICE 7B

0000-2005 2005-2010 2010-2400 0000-2400 1650-2400 0000-2400 0000-2400 1644-1707 1700-2400

AT AT AT AT AT AT AT AT AT

Richard Walkush Valeria Rider Richard Walkush Richard Walkush Richard Walkush Richard Walkush Richard Walkush Valeria Rider Richard Walkush

•