T5 B71 Saudi Visa Policy 1 Of 2 Fdr- Apr-may 01 Manual- Us Embassy Riyadh- Visa Express In Saudi Arabia 611

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U.S.VISA EXPRESS In Saudi Arabia

American Embassy - Riyadh U.S. Consulates-Dhahran&Jeddah

Overview Purpose of U.S. Visa Express Benefits of U.S. Visa Express Travel Agent/Courier Service Eligibility Applicant Eligibility The Process Remote Data Software RDS Review and Evaluation

PURPOSE of U.S. Visa Express Select Travel Agents/Courier Services - For applicants who meet drop-box criteria (do not need to be interviewed) - Interface with applicants - Process paperwork and data-entry - Submit documents and fees - Collect and return passports with visas

Benefits of U.S. Visa Express - Reduces number of applicants coming to Embassy - Out-sources data-entry function - Easier for applicants - Reduces workload on Consular's NIV Unit - Provides new and on-going business to travel agents/couriers

Travel Agent/Courier Service Eligibility Two Stages: 1. temporary MOU 2. One year renewable Contract Qualification standards • • • • •

Highly mechanized & computerized Sufficient staff to dedicate one person Strong reputation Office security systems in place Continual Commitment to advertising and promoting U.S. Visa Express

Applicant Eligibility Mandatory for all regular Saudi passport-holders • All types of nonimmigrant visas • Resident in Riyadh, Dhahran and Jeddah Consular Districts • Exceptions: Diplomats, Royals and Government officials using expeditors; Referrals; Aramco employees using company's expeditor/ travel agent Personal or Domestic servant of senior royals Mandatory for all non-Saudi Nationals meeting Drop-Box criteria • Traveled to U.S. within last two years on multiple entry visa • Includes renewals of student visas and petition-based visas • Resident in Riyadh, Dhahran and Jeddah Consular Districts • Exceptions: Diplomats, referrals, Aramco employees using company's expeditor/travel agent

Applicants Not Eligible

• Personal / Domestic servants • Applicants from countries with whom U.S. does not have diplomatic relations - Iraq, Iran, Somalia, Libya, Cuba, North Korea

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Process: Step One REQUIRED DOCUMENTS - Visa Application (OF-156) & photo - Valid Passport - Also for non-Saudis: Exit-Re-entry permit, letter of employment - Other mandatory supporting documents (e.g., 1-20, approved H1B petition, CVs, medical affidavit of support and diagnosis, etc) - MRV Fee & Issuance Fee (For requisite countries including USD? /SAR28.00 for Saudi Arabia)

Process: Step Two REMOTE DATA-ENTRY by Travel Agent -

Name Passport Number Date and Place of Birth Nationality Gender Visa Category (B1/B2, F, M, J, etc)

Further details to be followed: 1. Ensure OF-156 is completely filled out and signed by the applicant 2. Provide one recent front view passport size photograph for each application. Photo must be stapled on the space provided err the OF156. Note here that children must provide individual pictures too. 3. Collect Machine Readable Visa fee and country specific visa fee when applicable Check the passport validity. The biographical data for all applicants must be in English and the date of birth listed in the passport must be in the Gregorian date. 5. Ensure that the exit-reentry permit is stamped in the TCN applicant's passports and that the validity covers the intended travel period. 6. Include all relevant documentation as required according to the visa category (medical, 1-20, Bank Statements, IAP-66, 1-797, etc). 1-20 must be signed by the student and IAP 66s must be filled and signed by the student on the back of the white and pink copies. 7. Enter accurately the visa application data as they appear on the biographical data page of the passport in the RDS program and save on diskette. 8. Guarantee timeliness in submitting the visa applications to the Embassy and returning the visaed passports to the consular customers. 9. Prepare itemized list of the passports and documents presented to be signed by receiving Embassy staff at the time of the application presentation. lO.For TCNs only, the sponsor information in the passport must agree with the employment letter that accompanies the application.

Process: Step Three - DOWNLOAD to diskette 1 file per diskette Maximum of 15 applicants per file Diskette automatically formatted by RDS Diskette labeling

Process: Step Four - PRINTOUT manifest sheet - RDS software will print a master list with summary information - Must be signed by authorized signer at the agency with agency rubber stamp

Process: Step Five PACKAGE for delivery to Embassy -

Master List (manifest) Passports with supporting documentation Fees (MRV & Issuance) Diskette with label

Process: Step Six DROP OFF & PICK-UP - Travel Agent/Representative drops off package and picks up previous day work - Turn-around time is "next-day" - Same-day service cannot be accommodated

Process: Step Seven UPLOAD & PROCESSING at NIV Unit - NIV Cashier accepts fees and issues receipt - NIV Unit uploads data in RDS Server - Process and Approve applications in usual manner - Manifest signed by FSO & returned with diskette to travel agency

RDS SOFTWARE RDS Client (in travel agency) RDS Server (in consular section) Module for NIV application Can be extended to appointment system with latest version

REVIEW & EVALUATION - Regular Travel Agency/Courier Service performance review including tracking system in MRV program - Policies & procedures in writing - Manual for travel agency staff - Periodic updates and upgraded training - Periodic on-site visits

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U.S. Visa Express

Attar Travel Company Attar Travel to manage the U.S. Visa Express Service in Saudi Arabia Courier Service Attar Travel'Company, 5th Floor Skab Center, Madinah Road, Jeddah. P.O. Box 18600, Jeddah 21425, KSA Tel. 02 6611222 Fax 02 6674663 Email: [email protected] Website: www.attar.com.sa

Head office: Attar Travel Center, 5th Floor, Madinah Road, P.O. Box 18600, Jeddah 21425, KSA C.R. No. 33973. Tel. (02) 6611222 Fax (02) 6674663

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April 07*, 2001 Honorable Visa Consul Consulate General of USA Jeddah Saudi Arabia

Dear Sir,

On behalf of Attar Travel and in cooperation with TNT Courier Service, we are very pleased to submit technical and commercial proposal that describe die products and services available to the US Embassy/Consulate. We have created a proposal that we believe addresses your needs and outlines our capabilities in areas that relate to the US visa issuance in Saudi Arabia. We look forward to future discussions on how we can customize our program to exceed your expectations for superior service. Attar Travel offers the U.S. Embassy/Consulate superior services and technology combined with local country resources that are relationship-oriented and structured for quick customer responsiveness. With Attar Travel, you have our commitment to provide the support and service you require and access to a resource base that is unparalleled in the travel industry. We understand your requirements and will hold ourselves accountable for exceeding your expectations beginning with the attention of our senior management and continuing throughout our organization. If you have any questions or need additional information, please feel free to contact me directly at 6611222 extension 128 or on my mobile 05-566-0101. Thanking you in anticipation.

Best Regards,

Ejaz Khan | Head of Sal4s & Marketing

Table of Contents

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Company Profile

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Global Presence

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Technology at Attar Travel

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Office Security

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The Proposal • Brief • Proposal Goal • Administration • Manager • Coordinator • Supervisor • Advertising and Promotion • Financial Proposal

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Exhibit

Company Profile

Attar Travel is a sister company of Saddik & Mohammed Attar Company, the leading pioneers of Saudi Arabian Travel Industry. Established in the year 1952, Attar Travel is the first fully functional travel company that was registered at Jeddah Chamber of Commerce. Initially, serving as the only airport-handling agents at the gateway airports, Attar Travel started its operations in the year 1952 with one outlet in Jeddah and only four regular staff. Today, Attar travel has more than 45 branches across all the three provinces of the Kingdom with total staff strength of 580, representing a prestigious portfolio of 16 International Airlines as General Sales Agent, and serving as Ground Handling Agents for another 13 International Airlines. In a time honored tradition rigidly followed even today our commitment to offer quality products and services remains unchanged. Global Presence Attar Travel has a partnership with Business Travel International (BTI), the world's leading travel management company that has presence in nearly 80 commercial countries and a turnover approaching $20 billion. BTI operates more than 3,000 offices throughout Europe, the Americas, Asia Pacific, Middle East and Africa. Technology at Attar Travel Attar Travel is one of the first agencies in the Kingdom linked to the latest and most sophisticated global reservations computer systems such as Galileo and Amadeus. These systems make booking airline seats, car hire and hotels a much easier transaction. Internet is a subject that cannot be ignored in any type of industry today. We have developed our own website (www.attar.com.sa) and we are aligned with the new Galileo website called Tassport", which allows online reservations.

Office Security Attar Travel's annual turnover exceeds US$ 100 million. Our branches deal with an average of half million-riyal cash daily, which is stored in the safes of our offices and is deposited in bank the next day. Our security system is unique and is very sophisticated. We have new equipments in place and trained staff to cater for our security requirements. Handling of passport requires extra care. Attar Travel will ensure that every possible safety measure is taken in order to maintain security at all time.

The Proposal

Scope: The proposal to manage the U.S. visa express service opens up new channels for Travel Agents to boost their business and at the same time to facilitate the U.S. High Commissions in issuing visas. Attar Travel and its partner, the TNT Courier Service Company, feels that they are in position to accept this opportunity and have the necessary resources to manage and administer this service. The Proposal Goal: The goal of this service is to reduce the number of applicants going to the U.S. Embassy and Consulate, reduce the workload on consular's NIV Unit and at the same time provide new and on-going business opportunity for travel agents and courier service companies.

Advertising and Promotion Attar Travel Company maintains an annual budget of 6.0% - 6.5% of its gross profit for Advertisements and Sales Promotions. We advertise regularly in international travel magazines and newsletters. We will utilize different channels for advertising our new service. Our website will also have link to information on the new visa service that we proposes to provide. This would attract customer attention and thus help us to achieve our primary business objectives.

The Administration The Attar Holiday's office at Skab Center in Jeddah shall be the main contact point office in the Western Province. The administrative work shall be carried out at this office and then passed on to the US Consulate for processing of visas. The Attar office in Malaz shall be the main contact point for all offices in the Central and Eastern Provinces. Documents shall be passed on to the U.S. Embassy in Riyadh from this office. Manager The Provincial Manager shall be responsible for the implementation of the agreement and shall be the main contact person and representative of Attar Travel. Coordinator Attar Travel shall appoint a dedicated coordinator for the Western and Central/Eastern Provinces. He shall be responsible for the following:

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To liaise with Attar offices within his area of coverage on aspects relating to the handling of passports Liaise with the contact person from U.S. Embassy / Consulate on a day-to-day basis Manifesting and control before dispatching to the embassy/consulate Responsible for delivery and collection (through TNT) of the passports to and from the embassy/consulate and from cities outside of Jeddah and Riyadh regions respectively. Dispatching back to the respective offices.

Supervisor The office supervisor shall be the main contact of the passenger/applicant and shall ensure that the proper fees and documents are collected. He shall be responsible to dispatch all documents collected on the same day to the coordinator for the necessary processing.

The Process Visa / Immigration Applications: •

Attar personnel will complete an electronic consignment note, after entering the data into Embassy/Consulate software and verifying the documentation provided by the visa applicant (as per the Operating Procedures laid down in the Process document). The process for consignment will be by PC based software. • Once the consignment note is completed the Attar staff will instruct the applicant as to the cost of the process and collect the required payment. • The Attar staff will accept payment for the consignment and give the applicant the top copy of the consignment as a receipt. This will be stamped as paid. • Attar staff will check the documents received and send it to the coordinator in Jeddah or Riyadh as applicable through TNT courier service. • The Attar staff will prepare a PC generated manifest listing the consignments booked that day and send this with the passports to the Embassy/Consulate. • TNT will transport the consignments to the U.S. Embassy/Consulate within 24 hours. • All discrepancies will be cleared within 24 hours. • TNT will transport the consignment of passports back to the respective Attar offices. • Attar staff will then hand over the passports to the respective customers.

Financial Proposal:

Western Province Jeddah offices shall not charge any administrative fees (apart from the regular visa fees imposed by the U.S. Embassy / Consulate) provided that tickets are to be purchased through these offices. SR 50.00 per passport will be charged if tickets are not purchased through Attar Offices in Jeddah. Outside of Jeddah, a fee of SR 100.00 per passport or SR 150.00 per family (4 passports maximum) shall be charged. The following locations will be covered in Western Province: Office name and address Attar Holidays Skab Center Madinah Road Jeddah Tel. 026600817

Manager AtifMutasim

Business Travel Center Skab Center Madinah Road Jeddah Te. 02 6602323

Zameer Quazi

British Airways Skab Center Madinah Road Jeddah Tel. 02 6656424

Yasir Sami

Downtown branch King Abdul Aziz Street Jeddah Tel. 02 6472260

Mir Ahmed Ali Hashmi

Makkah branch Abraj Al-Shohada Bldg Al-Taneim Street Makkah Tel. 02 5463244

Mohammed Iqbal

Madinah branch Dallah Hotel Complex Sitteen Street Madinah Al-Munawwarrah Tel. 04 8368644

Waleed Tahir

Taif branch AJ-Rayyan Center Abubacker Siddiq Street Taif Tel. 027334120

Abdul Hai

Yanbu branch - 1 Markez Al-Tijari, Al-Nawa Yanbu, Royal Commission Tel. 043211211

Andi Raj an

Yanbu branch - 2 King Abdul Aziz Street Yanbu City Tel. 04 3912223

Mehmood Qureshi

Khamis Mushayt branch Bindajem Building Main Street Khamis Mushayt Tel. 072221124

Manzur Khan

Central Province Riyadh offices shall not charge any administrative fees (apart from the regular visa fees imposed by the U.S. Embassy / Consulate) provided that tickets are to be purchased through these offices. SR 50.00 per passport will be charged if tickets are not purchased through Attar Offices in Riyadh. Outside of Riyadh region, a fee of SR 100.00 per passport or SR 150.00 per family (4 passports maximum) shall be charged.

The following locations will be covered in the Central Province: Office name and address BTC Riyadh Attar Building Malaz Riyadh Tel. 01 4783773

Manager Bobby Pablo

Business Travel Center Mezzanine Floor Abraj Atta'awuneya King Fahad Road, Olaya Riyadh Tel. 01 2181110

Fayyaz Theekkokil

British Airways Sales Office King Faisal Foundation Bldg Olaya Riyadh Tel. 01 4645550

Vambakkam Ramesh

Buraidah branch Al-Khubaib Street Buraidah Gassim Tel. 063251343

Ahmed Taha

Eastern Province All offices shall charge administration fee of SR 100.00 per passport and SR 150.00 per family of maximum four passports. The following locations will be covered in the Eastern Province: Office name and address Business Travel Center King Abdul Aziz Street Alkhobar Tel. 03 8994050

Manager Khalid Abdul Aziz

Jubail branch Al-Mashoor Street Jubail Tel. 03 3620563

Sheikh Moinuddin

ACE Travel ATTAR SNAS/DHL KANOO AL TAYYAR UPS/EIRAD

Ali Bux Mr. Alavi John Balinas Mohammed Al Ayubey Mr. Rosool Saleh Eisa Ahmed Tim Martin John Jeromes

664-06684 * 055375622 661-1222x137 055315305 669-3300 669-3300 *$ 669-6933x175/176 ^JSS^te&kL— Q K ^ 639-2393 055846498 639-2393 055675547

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Tim Martin 639-23931055 846498 Jon Jerromes 629-23937 055 675547

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Syed Shaukat Ali Operations Manager

: (02 660 5 120 (5 Lines) Direct : (02 665 4098 Fax : (026641302 P.O. Box 61 E 2 Jeddah 21442 Kingdom of £>audi Arabia

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K5cAHl plXPRESS

Travel Services Representative

BUSINESS TRAVEL INTERNATIONAL

A. ALAVI Manager Western Province

Attar Travel Co. - Skab Center - P.O.Box 18600 Jeddah 21425 Tel.(02) 6611222 Ext. 137 - Fax (02) 667 4663 - Saudi Arabia E-Mail: [email protected]

Tim Martin UPS Management Consultant Western Province P.O. Box 23576 Jeddah 21436, Saudi Arabia

Tel. : +966-2-6392393 Fax : +966-2-6979036 Mobile : 055 846498 E-mail: [email protected] www.ups.com EIRAD Trading & Contracting Co. Ltd. Authorised Service Provider for UPS.

Jon Jerromes Sales Manager - Western Province P.O. Box 23576 Jeddah 21436, Saudi Arabia

Tel. :+966-2-6392393/2751495 Fax : +966-2-6979036 Mobile : 055-675547 www.ups.com EIRAD Trading & Contracting Co. Ltd. Authorised Service Provider lor UPS.