T5 B46 Footnote Materials 3 Of 3 Fdr- Sep-dec 01 Fbi 302s- Ual-newark 150

BEGPRODNO BEGBATES DATE FBIDESCR INPUTBATCH FULLTEXT

: : = : : :

M-lNT-00151381 265A-NY-280350-302-90747 12/10/2001 THERESA ANNE RIZZUTO NCTA_004 (1st Batch of unredacted 302's delivered in August) FD-302 (Rev. 10-6-95)

FEDERAL BUREAU OF INVESTIGATION Date of transcription 9/11 W o r k i n g - l e v e l Employee

12/10/2001

On 12/06/2001, Detective :eeji 111 J New Jersey State Police, and Special Agent L J Newark Division interviewed THERESA ANNE RIZZUTO, at her place of; employment, UNITED AIRLINES UAL, Terminal A, NEWARK INTERNATIONAL AIRPORT, Newark, New Jersey 07114, 973-961-5085. After the identities of .the interviewing investigators was made known, RIZZUTO provided the following information. / I

':::s:. RIZZUTO is the General Manager for UAL AT Newark Airport antics responsible for the daily oversight of UAL operations there. RIZZUTO provided a general understanding of the boarding procedures that were:;in place on 09-11-2001 for UAL FJ.IGHT 9J3. She identified the locatioh:JQf check-in as. well as the UAL er/nployee who conducted such on each of :t,he four hijackers. RlZZUTp did this by comparing the issuing agent'sidentificatiori mjmber that was listed on each of the hijackers' boarding passes with the record of where the agent was assigned 6n:Q9-11-2001, / I '•-.';•.. RIZZUTO advisee):;ttiat all of the suspected hijackers checked in at the front ticket counter of UAL. ZlADfJARRAH was checked in bv\. / 1 AHMAD. AL HAZNAWI was 1 AHMED ALNAMI and in by L in by|_ had recently retired subsequent to 09RIZZUTO advised thatl 11-2001. RIZZUTO could not provide/the times of the check-ins. She claimed that they would be listed on the Passenger Name Records PNR, which are available through UAL corporate office. RIZZUTO also advised; that the following reports, available through the UAL corporate office, could also provide detailed times for check-in, "doors closed" and fpush back" times related to UAL 93. These report^ are as follows; ACI printout, Gate reader report, and the ACARS report. In addition, RIZZUTO advised that UAL FLIGHT §3. was a "turn around" flight for UAL FLIGHT 78 which departed San Francisco at 7:01 p.m. on 09-10-2001. I Upon the conclusion of the interview RIZZUTO provided

Investigation on 12/06/2001

at Newark, New Jersey Date dictated

File# i35Q-NK SA

by

DETECTIVE ll|

J

This document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI

July 7, 2004 7:23 pm

Page 1 —.

and is loaned to your agency; it and its contents are not to be distributed outside your agency. [PDF page 1] FD-302a (Rev. 10-6-95)

265A-NY-280350-NK Continuation of FD-302 of

THERESA ANNE RIZZUTO

, On 12/06/2001

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copies of the following: a) a fuel receipt (F 359507) for UAL FLIGHT 93 indicating that 6,097 gallons of fuel was delivered at 0800 hrs. on 09-11-2001 b) a United States Postal Service Air Contract Transportation Manifest c) a report indicating weight and freight distribution for UAL FLIGHT 93 d) a dispatch flight plan for UAL FLIGHT 93 e) a multiple container receipt for EWRFF USPS dated 0911-2001 f) a receipt for a battery powered wheelchair that was loaded on board UAL FLIGHT 93 These reports will be retained as evidence and will be stored in the 1A section of this file. [PDF page 2]

July 7, 2004 7:23 pm

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9/11 W o r k i n g - l e v e l Employee

BEGPRODNO BEGBATES DATE FBIDESCR INPUTBATCH FULLTEXT

M-INT-00044802 265A-NY-280350-IN-17289 09/12/2001

L

J

NCTAJD04 (1st Batch of unredacted 302's delivered in August) 265A-NY.280350-NK

9/11

Law E n f o r c e m e n t

Privacy

The following investigation, was conducted by SAL ""TandSAr Ion 09/12/2001 at approximately 8:OOAM: J United Airlines Customer Service Representative qt Newark Airport, telephone 3 home address! telephone Airport. L

I

I |was shown a copy of the United Airlines flight 93 first class boarding pass dated 09/11 2001, in the name of ZlAD JARRAH seat 1B, which she had issued. She acknowledged issuing the ticket but could not recall the name, the individual, or anything surrounding the event. I Istated she worked from 4:4,5AM to 3:OOPM on 09/11/2001, and began the day by working the gates. At approximately 7:25-30AM, after a break, she began helping at the first class ticket counter. jnoted from the copy of the boarding pass that JARRAH held an e-ticket. She stated the procedure for checking in, with e-tickets is to view one form of photo ID, then issue a , boarding pass. No paper tickets are issued and no payment transactions occur at the counter. She has no idea how the ticket was paid, other than to say it was probable procured over the internet or telephone. | who is of Egyptian Christian heritage, commented that the name JARRAH is Arabic and that she usually engages conversation with Arabic people who she encounters at the ticket counter. However, she could not recall anything about JARRAH. s supervisor is ANNETTE, telephone 973 961-5093. [PDF page 1]

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9/11 W o r k i n g - l e v e l Employee

BEG'fcRQDNO ""•:• iyl-INT-00027232 BEGBATE? : °'26$A-N¥-280350-302~57561 DATE \ = 09/'f3/200r- -. . FBIDESCR \ : INTERVIEW-QF1 INPUTBATtJH "•--'••- : NCTA_004:i6-95).. - 1-

FEBEFIAL BUREAU OF INVESTIGATION Date of transcription On Thursday, September 1 3, 2Q01::i ""-.. Date rit PJiTth- nfi/1 p/^j^ 947 ^poial Security number:! '•'•address:'!''-.. ~ ~ I .. __)• te^P^one number:! I\ J was iaterviewef) at the unitea Airlines passenger lounge, Newark Airport.! lhas worked for United Airlines for thirty three years, the last thirteen as a Customer Service Representative. I ~|advised that she was at an x-ray site from 6:15 a.m.. until 9:15 a.m., because of an one hour ground stoppage! (claimed that the only thing that seemed out of the ordinary was that two white businessmen did not check any luggage in. I bdvised that one of the businessmen did not have any picture ID, however, the spoke English without an accent.

investigation on 09/13/2001

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at United Airlines

File #

Date dictated K

by

09/13/2001

Pet. I

09/13/2001 |

TS

This document contains .neither recommendations nor conclusions of the FBI. It is the property of the FBI "~*^ and 'is loaned to your agency; " __ it and its contents are not to be distributed outside your agency. — ., ' 9/11

[PDF page 1]

7Z

Law E n f o r c e m e n t P r i v a c y

July 7, 2004 7:25 pm

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9/11 W o r k i n g - l e v e l Employee

BEGPRObNO\BEGBATES DATES. \\H

: M-INT-00047073 : 265A-NY-280350-IN-19166 . =-09/11/2001

FULLTEXf:v,

9/11

Law E n f o r c e m e n t P r i v a ;

3

NCTA_004 (1st Batch of-uriredacted 302's delivered in August) 265A-NK-105533 . i

"

L

The following investigation was conducted by SA[ Tan 09/11/2001 at approximately 10:OOPM:

\ ''•I United Airlines Customer Service Representative at Newark Airport, telephone! ^"l home address! \ was telephonically interviewed at her telephone^ residence since she would not return to work until Thursday 09/13/2001. vas provided the names AHMAD ALHAZNAWI (seat 68), AHMED ALNAMI (seat 3C), SAEED ALGHAMDI (seat 3D) and ZIAD JARRAH seat 1B whom she was believed to have checked-in aboard United Airlines flight 93, first class section earlier this day. (It was later learned from copies of boarding passes that she Only checked in AHMAD Al HAZNAWn.'l Iwas unable to recall any recollection of the individuals. She advised she worked from 6:QOAM to 3:OOPM on 09/11/2001, and did handle some check-ins for flight 93 to San Francisco. However, she could not recall the names or anything out of the ordinary. Jsupervisor is ANNETTE GADSON, NEIL GRANDE or RANDY REID at telephone 973 961-5093. [PDF page 1]

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9/11 W o r k i n g - l e v e l Employee BEGPROONO DATE \x FBIDESCR \N

: 265A-NY-280350-NK-826 •.= Q9/12/2QQ1

:1

NCTA_004 (1st Batch of unredacted 302's delivered in August) 265A-NK-105533 FULLTEXT \: M-INT-00021860

The followinq-investiqatib-a was conducted by SAJ T Ion"'09/12/2001 at approximately 4:45AM: . 1 lUnited Airlines Customer Serv ce Represent alive a\k Airport, telephonel home jwas intervieuufiri at Terminal A, Newark telephone ^^^^^ Airport. [ Jvas shown a copy of the United Airlines flight 93, first class boarding pass dated 09/11 2001, for AHMED AI3SAMI seat 3C and SAEEB ALGHAMDI seat 3D which he had issued. He acknowledged issuing the ticket but could not recall the f).ame, the individual, or anything surrounding the event. Jspeculated he issued the boarding passes the 1 previous day 09/11/2001 between 7-7:30AM. He advised that he handled many first class passengers that day but did not note anything.unusual or peculiar about the passengers. He described the morning as uneventful, slow and quiet before the news about hijacking.! Iworked from 4:25AM to 3:OOPM on 09/11/2001. His supervisor is NEIL GRANDE, telephone 973 961-5184. [PDF page 1]

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