ISI KANDUNGAN SENARAI RAJAH ........................................................................................................................................ i SENARAI JADUAL ...................................................................................................................................... i SENARAI SINGKATAN ………………………………………………………………………………………………………………………… i SENARAI LAMPIRAN……………………………………………………………………………………………………………………… …. ii 1.0
PENDAHULUAN ........................................................................................................................... 1
1.1
PENGENALAN .......................................................................................................................... 1
1.2
PERNYATAAN MASALAH ......................................................................................................... 3
1.3
TUJUAN KAJIAN ........................................................................ Error! Bookmark not defined.
1.3.1
OBJEKTIF KAJIAN .............................................................. Error! Bookmark not defined.
1.3.2
SOALAN KAJIAN ................................................................ Error! Bookmark not defined.
1.3.3
HIPOTESIS KAJIAN ............................................................ Error! Bookmark not defined.
1.4
SKOP DAN BATASAN KAJIAN ................................................................................................... 6
1.5
KEPENTINGAN KAJIAN............................................................................................................. 6
1.6
DEFINISI OPERASIONAL ........................................................................................................... 7
1.7
RUMUSAN ............................................................................................................................... 8
2.0
TINJAUAN LITERATUR ............................................................................................................... 10
2.1
PENGENALAN KEPADA KONTEKS KAJIAN.............................................................................. 10
2.2
TEORI/MODEL KAJIAN ........................................................................................................... 12
2.3
DAPATAN KAJIAN LALU ......................................................................................................... 15
2.4
KERANGKA KONSEPTUAL ...................................................................................................... 18
2.5
RUMUSAN ............................................................................................................................. 19
3.0
METODOLOGI KAJIAN ............................................................................................................... 20
3.1
PENGENALAN ........................................................................................................................ 20
3.2
REKA BENTUK KAJIAN ........................................................................................................... 20
3.3
PENSAMPELAN ...................................................................................................................... 21
3.4
INSTRUMEN KAJIAN .............................................................................................................. 22
3.4.1
KESAHAN ....................................................................................................................... 23
3.4.2
KEBOLEHPERCAYAAN .................................................................................................... 24
3.5
KAJIAN RINTIS........................................................................................................................ 25
3.6
PROSEDUR PENGUMPULAN DATA........................................................................................ 26
3.7
PROSEDUR PENGANALISISAN DATA ..................................................................................... 27
3.8
RUMUSAN ............................................................................................................................. 30
RUJUKAN ............................................................................................................................................... 31 LAMPIRAN ............................................................................................................................................. 33