Review Visi Dan Misi_arief Wahyu S

REVIEW VISI DAN MISI RUMAH SAKIT NIRMALA SURI Oleh : Arief Wahyu Soekarno Mahasiswa MMR Paruh Waktu Jogjakarta

Visi :

Terwujudnya Rumah Sakit yang Memberikan Pelayanan Kesehatan yang Terpadu, Bermutu dan Mandiri untuk Mencapai Derajat Kesehatan yang Optimal Komponen Clear hope for the future : “If everything went as we would like to go, what would our organization look like five years from now? How would we be different than today? “ Challenging and about excellences : “When stakeholders (patients, employees, owners) describe our organization, what terms would we like for them to use?” Inspirational and emotional : “When we think about the kind of organization we could be if we all contributed our best, what terms would describe our collective contributions?” Empower employees first : “How can we ensure that employees understand and are committed to the vision? What needs to be done to get everyone’s buy in?” Memorable and provides guidance : “What types of words should be included to ensure all organizational members remember and behave in accordance with the vision?” Rekomendasi VISI RS Nirmala Suri :

Kata Kunci yang Merefleksikan Komponen

Terpadu

Bermutu

Bermutu

Mandiri

Mandiri

Mandiri

Mencapai Derajat Kesehatan yang Optimal

Bermutu

Mandiri

Terwujudnya Rumah Sakit unggulan yang Memberikan Pelayanan Kesehatan yang Terpadu, Bermutu , Profesional dan Mandiri untuk Mencapai Derajat Kesehatan yang Optimal

Misi : 1. 2.

Meningkatkan pelayanan kesehatan yang komprehensif, cepat dan akurat sesuai dengan standar profesi. Meningkatkan pelayanan kompetitif untuk mencapai kepuasan pelanggan.

Komponen Target customers and clients : “The individuals and groups we attempt to serve are ...” Do not be limited to only the obvious Priciple service delivered : “The specific services or range of services we will provide to our customers are ...” Geographical domain of the service delivered : “The geographical boundaries within which we will deliver our services to our customers are ...” Specific values : “Specific values that constitute our distinctiveness in the delivery of our services to customers are ...” Explicit philosophy : “The explicit phylosophy that makes us distinctive in our industry is...” Other important aspect of distinctiveness : “Any other factors that make us unique among competitors are ....” Rekomendasi Misi bagi RS Nirmala Suri :

Kata Kunci yang Merefleksikan Komponen

Pelanggan / Pasien

Tidak ada

Tidak ada

Komprehensif

Cepat

Akurat

Berorientasi pada pasien Tidak ada 1) 2)

3)

Meningkatkan pelayanan kesehatan yang komprehensif, cepat dan akurat sesuai dengan standar profesi. Mendorong Rumah Sakit yang mandiri dan mampu bersaing dengan sehat serta mempunyai daya tarik dari masyarakat Sukoharjo dan sekitarnya Meningkatkan pelayanan kompetitif untuk mencapai kepuasan pelanggan.