Questionnaire For Project

Major Research Project Questionnaire Thanks for sharing your valuable experience. I assure you that your given information will be confidential and will not be shared with anyone and will not be used for any other purpose except my research work. 1) Which Telecom Service Provider do you use among these followings? 1. Bharti Airtel 2. Vodafone India 2) What type of service/s you are using in the above selected company?

Prepaid Mobile Service Postpaid Mobile Service WLL Broadband Service Black Berry

3) On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely satisfied," how would you rate your level of overall satisfaction with the company’s service/s, which you mentioned in Question (2)? 1

2

3

4

5

4) Kindly elaborate that what specifically are you satisfied or dissatisfied with the company’s service/s which you mentioned in Question (2)? ………………………………………………………………………………………………… ………………………………………………………………………………………………… 5) How likely are you to recommend the company to a friend or relative? Would you say the chances are … 0%

25%

50%

75%

100%

6) On a scale of 0% to 100% where 0% represents "Extremely dissatisfied" and 100% represents "Extremely satisfied," how would you rate your level of satisfaction with the company’s service in regards to – 0%

25%

50%

75%

100%

Customer Service Price Value 7) If you recall your recent contact with the company, how would you rate the company’s representative regarding his/her0%

25%

50%

75%

100%

Ability to help Overall knowledge of your question Ability to help you resolve your issue 8) In total, how long have you been a customer of the company?

Less than one year One to under two years Two to under three years Three to under four years Four years or more 9) Please list the top three reasons you initially became a customer of this company in order of importance? (a)………………………………………………………………………………………………. (b)……………………………………………………………………………………………..... (c)…………………………………………………………………………………………….....

10) On a ranking scale of 1 to 10 where 1 represents the “Top rank” and 10 represents the “Lowest rank”, how would you like to rank the following service contents of the company ( If you ever used the another company which has been mentioned in question (1) and has not been selected by you, rank that one also)Bharti Airtel Customer Care Value added services Price Promotional Schemes Availability Network Performance/Speed (Broadband) Voice clarity

Vodafone

Accessibility Accountability (Billing Performance) Advertisement

11) If you ever used the another company which has been mentioned in question (1) and has not been selected by you, please list the top three reasons you gave up to use that company’s service/s – (a)……………………………………………………………………………………………. (b)……………………………………………………………………………………………. (c )…………………………………………………………………………………………….

12) If you would like to give any other comment on the service quality which is providing by the company………………………………………………………………………………………………… ………………………………………………………………………………………………… 13) Please list the top three improvements which you expect from the company’s service you are using(a) ……………………………………………………………………………………………. (b) ……………………………………………………………………………………………. (c) …………………………………………………………………………………………….

Sex: Male

Female

.

Age: ………..yrs. (Optional) Occupation:…………………………….. (Optional) Location:………………………………… Date:………………………………………