Six Sigma (sipoc)

Aravali Institute of Management, Jodhpur

Six-Sigma & Advance Quality Management A Presentation on

“SIPOC Diagram” Presented by: Group No. (2) Ritika Jain Shilpa Jangid Shiv P. Kankani Varun Kumar Vikas Maheshwari

SIPOC Diagram: Introduction  SIPOC is a high level map of a process to

view how a company goes about satisfying a particular customer requirement in the overall supply chain  SIPOC stands for: 

Supplier-Input-Process-Output-Customer

 Visually communicates the scope of a project

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SIPOC Diagram: Application  A SIPOC diagram is usually applied during

the data collection of a project or at the ‘Define’ stage of DMAIC in a Six Sigma programme  However, its impact is utilized throughout the project life cycle

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How can SIPOC be used?  SIPOC Diagrams help a team and its

sponsor(s) agree on project boundaries and scope  SIPOC helps in verifying that inputs match outputs of upstream processes  outputs match inputs of downstream processes 

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Steps to Complete SIPOC diagram

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Step 1: Begin with the high-level process map

Suppliers

Inputs

Process

Outputs

Customers

Step 1 Step 2 Step 3 Step 4 March 4, 2009

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Step 2: List all of the outputs from the process

Suppliers

Inputs

Process

Outputs

Step 1

Examples Services Products Reports Metrics Raw data

Step 2 Step 3

Customers

Step 4 March 4, 2009

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Step 3: Identify the customers receiving the outputs

Suppliers

Inputs

Process

Outputs

Step 1

Examples Services Products Reports Metrics Raw data

Step 2 Step 3

Customers Examples Internal External Vendors End users Management Downstream Process

Step 4 March 4, 2009

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Step 4: List all of the inputs into the process

Suppliers

Inputs Examples Data Parts Application Raw materials

Process

Outputs

Step 1

Examples Services Products Reports Metrics Raw data

Step 2 Step 3

Customers Examples Internal External Vendors End users Management Downstream Process

Step 4 March 4, 2009

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Step 5: Identify the suppliers of the process inputs

Suppliers

Inputs

Examples Internal External Vendors Producers Management Upstream Process

Examples Data Parts Application Raw materials

Process

Outputs

Customers

Step 1

Examples Services Products Reports Metrics Raw data

Examples Internal External Vendors End users Management Downstream Process

Step 2 Step 3 Step 4

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SIPOC Diagram: Example (1)  Mowing the Lawn

Suppliers

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Inputs

Process

SIPOC Diagram

Outputs

Customers

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Example (1): Mowing the Lawn  Step 1: Begin with the high-level process map Suppliers

Inputs

Process

Outputs

Customers

Prepare Lawn for mowing

Mow the Lawn

Trim the Lawn

Clean-up & March 4, 2009

Removal SIPOC Diagram

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Example (1): Mowing the Lawn  Step 2: List all of the outputs from the process Suppliers

Inputs

Process

Outputs

Prepare Lawn

• Debris from lawn

for mowing

Mow the Lawn

Trim the

Customers

• Beautiful lawn • Bagged grass clippings

Lawn

Clean-up &

• Happy customer

Removal March 4, 2009

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Example (1): Mowing the Lawn  Step 3: Identify the customers receiving the outputs Suppliers

Inputs

Process

Outputs

Prepare Lawn

• Debris from lawn

for mowing

Mow the

• Beautiful lawn

Lawn

Trim the Lawn

Clean-up & Removal March 4, 2009

SIPOC Diagram

• Bagged grass clippings

Customers • Homeowner • Yard waste recycler

• Happy customer 14

Example (1): Mowing the Lawn  Step 4: List all of the inputs into the process Suppliers

Inputs • Long lawn • Lawnmower • Trimmer • Gasoline • Yard waste bags • Rake & broom

Process

Outputs

Customers

Prepare Lawn

• Debris from lawn

• Homeowner

• Beautiful lawn

• Yard waste recycler

for mowing

Mow the Lawn

Trim the Lawn

Clean-up &

• Bagged grass clippings • Happy customer

Removal March 4, 2009

SIPOC Diagram

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Example (1): Mowing the Lawn  Step 5: Identify the suppliers of the process inputs Suppliers

Inputs

• Homeowner

• Long lawn

• Home Depot

• Lawnmower

• Chevron

• Trimmer

Process

Outputs

Customers

Prepare Lawn

• Debris from lawn

• Homeowner

• Beautiful lawn

• Yard waste recycler

for mowing

Mow the Lawn

• Gasoline • Yard waste bags • Rake & broom March 4, 2009

Trim the

• Bagged grass clippings

Lawn

Clean-up &

• Happy customer

Removal SIPOC Diagram

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SIPOC Diagram: Example (2)  Automobile Manufacturing Process:

Suppliers

Inputs

• Metal Fabricators

• Stamped Parts

• Component Suppliers

• Parts & Subassemblies

Process Body Fabrication

Outputs • Finished Automobiles

Customers • Dealers

Painting

Assembly

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SIPOC Diagram: Example (3)  For a company that leases equipment

Suppliers • Credit Agency • Engineering department

Inputs • Credit Report • Lease Schedule

• Equipment

Process Customer credit review

Outputs • Lease agreement

Customers • Equipment

Equipment validation Preparation of document Funding approved

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SIPOC Diagram: Example (4)

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SIPOC Diagram: Example (5)

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SIPOC Diagram: Example (6)

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Any Question…???

Thanks

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