Questionnaire For Customer

Questionnaire for Customer Name:

Occupation:

Address: Age:  15-20,  20-25,  25-35,  35-50,  Above 50 Sex: Male/Female Contact no.: Signature: Q1) Which mobile connection do you use?  Reliance GSM

 Vodafone

 Reliance CDMA

 Idea

 Airtel

 Aircel

 Tata Indicom

 Virgin

 BSNL Q2) Why do you use this connection? S.No.

Services

1. 2. 3.

Network Coverage Low call rates/Tariff Better Value Added Services Better customer support

4.

Excellent

Very Good

Fairly Average Good

Others please specify: ……………………………………..

1

Reliance Communications Ltd. (Lucknow).

Poor

Q3) What is your average monthly expenditure on mobiles (in Rs.)?  0-50

 50-100

 100-250

 250-500

 Above 500 Q4) What is the average no. of outgoing calls per day? O

 1-5

 5-10

 10-20

 Above 20 Q5) What is the average no. of SMS sent by you per day? O

 1-5

 5-10

 10-20

 Above 20 Q6) Are you aware about the value added services such as caller tunes, ringtones, wallpapers, crickets, astrology, missed call alerts etc.?  Yes

 No

Q7) Do you use any of the following services?  Caller tunes

 Wallpapers

 Ringtones

 Cricket updates

 Astrology

 Missed call alerts

 News updates

 Jokes

 Gaming

 Others (Specify)…………………

2

Reliance Communications Ltd. (Lucknow).

Q8) How do you subscribe Value Added Services?  Voice Portal

 SMS

 Hand set/Sim card menu

 IVR/OBD

 Through your retailer Q9) What is your monthly expenditure (in Rs.) on Value Added Services (VAS)? O

 1-25

 25-50

 50-100

 Above 100 Q10) Through which source would you like to have information about VAS?  T.V./Newspaper

 Hoardings

 Calls

 SMS

 Through your retailer

 Company outlet

 Posters at shops Q11) If you use caller tune then how do you subscribe it?  Handset/Sim card menu

 * copy

 SMS

 Voice Portal

Q12) How frequently do you change your caller tunes?  Weekly

 Fortnightly

 Monthly

 Occasionally

Q13) What kind of caller tunes do you prefer?  Latest hits 3

 Devotional songs

Reliance Communications Ltd. (Lucknow).

 Old melodies

 English songs

 Regional Songs

 Others (Specify)………………………

Q14) Which of the following services would you prefer?  Mobile internet

 Mobile banking

 Live T.V.

 Travel

 Health/Beauty tips

 Stock/Share

 Job opportunities

 Exam results

 Mandi Rates

 Others (Specify)………………………….

Q15) If you are a Reliance user then how frequently do you browse R-World?  Daily

 3-5 times a week

 Fortnightly

 Monthly

 Never

Thanks for your cooperation

4

Reliance Communications Ltd. (Lucknow).

5

Reliance Communications Ltd. (Lucknow).

6

Reliance Communications Ltd. (Lucknow).