Quality Assurance Manager Resume Sample

6017 Washington Blvd, Boston, MA 24043 | (567) 235-0908 | [email protected]

Elizabeth Cheng QUALIFICATION HIGHLIGHTS

• • • • •

Supervisory and leadership experience, overseeing dozens of employees and millions of dollars worth of aircraft and equipment. Vendor negotiation experience, establishing favorable contracts with suppliers resulting in substantial annual cost savings. Detail and technical oriented individual; excels in highly precise and mission critical work. Deep experience working within government regulations, performing compliance audits, and maintaining accurate records. Project management experience; ensured production schedules are met while maintaining spotless safety and compliance record.

PROFESSIONAL Advanced Air Systems, Boston, MA EXPERIENCE Exclusive fractional provider of the Piaggio Avanti P.180 aircraft and is the only publicly traded stand-alone fractional operator in the industry. Manager of Quality Assurance, April 2007 – Present • Responsible for managing maintenance department and fixed base of operation (FBO) department, offering aircraft fuel, oil, parking, storage, deicing, and ground services. • Oversee maintenance department (up to 6 aircraft worth $6 million) and FBO department (aircraft ranging from $300,000 Cessna 172 to $20 million Cessna Citation 10). • Negotiated favorable contracts terms with vendors by establishing an aggressive pricing strategy and maintaining close relationships with key suppliers – saving the company a substantial amount of money. • Performed a variety of quality assurance (QA) functions, including compliance with FAR’s, performing audits and surveillance of Avantair maintenance operations, assist in third party vendor audits, and auditing aircraft records and logbook entry for accuracy and completeness. • Trained and oversaw new maintenance and FBO employees, ensuring proper and safe handling of aircraft. • Met production schedules through active coordination with team members and management. • Submitted purchase order requests for parts and outside services, keeping track of lead times and turn around times in order to meet completion schedule. • Maintain extraordinary safety record by ensuring all safety precautions were taken and that available protection devices are properly used at all times.

Elizabeth Cheng Resume Page 1 of 2

Boeing Air Solutions, Boston, MA Production Coordinator, April 2003 – April 2007 • Responsible for overall planning of aircraft maintenance for 10 aircraft valued at $8 million. • Trained and oversaw four new production coordinators and 20 technicians. • Submitted and tracked ordered aircraft parts for King Air, Hawker, Beechjet, Citation, and Challenger Jets. • Developed work guides and time lines via MS Project to track maintenance project progress, maximize resource allocation, and ensure tasks were completed on schedule. • Worked closely with management to implement new maintenance tactics, including six sigma and lean production processes. Pilot Solutions, Boston, MA Avionics Technician, June 2002 – March 2003 • Responsible for removing and installing avionics instruments; oversaw inventory control for spare parts department. RAE Ltd., Boston, MA Line Service, March 2002 – Feb 2003 • Responsible for fueling and providing ramp service for aircraft. Peter Smith Aeronautical University, Boston, MA A&P Technician, Aug 2000 – Aug 2002 • Maintained single engine Cessna and twin-engine BE-76 aircrafts. TECHNICAL SKILLS

• •

AS400 CAMP (aviation maintenance database software)

• •

Document Control Quality control

EDUCATION Peter Smith Aeronautical University, Boston, MA Bachelor of Science in Professional Aeronautics, 2002 • Minor in Business Administration Marianne College, Boston, MA Airframe and Powerplant Certificate, 2000 ADDITIONAL SKILLS

•

Fluent in English and Korean References available upon request

Elizabeth Cheng Resume Page 2 of 2