Telecommunications Manager Resume Sample

7090 North Rhode Street, Chicago, IL 30434 | (780) 476-2320 | [email protected]

Caroline Kizer QUALIFICATION Senior Network Manager with 7+ years of experience in the Telecommunications Industry HIGHLIGHTS designing and implementing IP Networks. Possesses unique combination of an extremely technical background and hands on managerial experience. PROFESSIONAL Alcatel Vietname, Saigon, Vietnam EXPERIENCE Senior Manager – Data Network, Nov 2007 – Present • Currently designing IP/MPLS backbone in Vietnam worth $50 million, resulting in OPEX cost savings from shared voice/data infrastructure, improved scalability, and ease of maintenance. • Responsible for the planning, implementation and commissioning of telemedicine technology within Vietnam in coordination with Cisco Systems. • Designed and managed the overall Cisco IP network for GSM including GGSN, MMSC, SGSN, etc) – maintaining 99.9% uptime and efficient delivery of packet data. • Responsible for the design, provisioning and maintenance of VoIP international gateway – reducing operating costs by 65% and generating $500,000 monthly in additional revenue. • Managed and administered the company’s private and public IP address requirements and corporate/GSM data network. • Identified and evaluated new technologies, including making business cases and preparing RFI/RFP for technologies such as MPLS, Radio Modems, and GSM compression equipment. • Supervised 10 technicians, including performance management and development plans. • Worked closely with management, finance, engineering and procurement to prepare annual CAPEX and OPEX budgets, resulting in a highly accurate budget forecast. • Compiled weekly and monthly reports on network performance, including network outages. • Prepared and presented progress reports, outstanding issues, and budgetary information to senior management. Assistant Manager – Transmission Network, Aug 2006 – Oct 2007 • Responsible for the planning and implementation of GPRS, MMS, and WAP in Vietnam, working closely with Alcatel and Nokia Siemens to integrate various networking equipment into the existing network. • Planned and deployed VAS (Value Added Services), including push email, vehicle tracker, Blackberry, electronic and voucher topup – resulting in a 10% increase in revenue. • Assisted in the planning of BSS, VSAT, Microwave and IP networks. • Produced cell site power requirements, including calculating required power consumption per site and planning for installation of rectifiers with sufficient battery backup. • Planned international interconnections with 4 operators over leased line circuit, producing enhancing voice quality and voice redundancy for international routes. • Determined need for capacity increase for sites, national and international interconnects by analyzing current and forecasted voice traffic.

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PROFESSIONAL Comcast, Chicago, IL EXPERIENCE Manager – IP Services, Nov 2005 – July 2006 CONTINUED • Identified potential problems/limitations with existing IP network architecture and developed future IP Network vision. • Managed the company’s corporate and customer IP address requirements. • Administered the IP, ATM and MPLS core network comprising of Cisco, Juniper and Nortel equipment – duties included managing equipment access, overseeing configuration changes, ensuring software patches/updates resulted in a performance increase, and maintaining 99.9% uptime. Advanced Data Services Technician, July 2004 – Oct 2005 • Monitored and maintained $8 million worth of Nortel ATM switches and Cisco/ Juniper core routers, resulting in high performance and 99.9% uptime. • Administered the DSLAM, DOCSIS, BRAS systems, servers and core routers, consisting of Cisco, Nortel and Juniper. • Provided technical expertise in the design and implementation of Frame Relay/ATM/IP services, such as VPN, 802.11and VoIP. • Coordinated with engineers in planning, design and implementation of the largest IPVPN network over ATM backbone, complying with RFC 2547 (BGP/MPLS) and 2764, in Comcast’s operating area. • Designed and documented network management of corporate and remote client switches and routers. Network Maintenance Technician, April 2004 – July 2004 • Performed provisioning, remote maintenance and network support on GTD5, DMS10, Redcom and Optera Metro optical switches. • Developed standard procedures for the operation and maintenance of voice and optical switches, improving efficiency and accuracy. • Identified, troubleshot and resolved technical problems, working closely with team members, vendors, inter-local exchange carriers, and various organizations. Tester/Analyzer, May 2001 – April 2004 • Assumed a key role in the deployment of Sympatico’s Internet Helpdesk, resulting in centralized support and a savings of $100,000. • Improved customer support by identifying solutions, customizing an IVR system and web based technical information/processes – resulting in shorter waiting times and improved customer service. • Provisioned telephone switches such as Nortel DMS, Redcom and Meridian SL-1. EDUCATION University of Chicago, Chicago, IL Bachelor of Science in Electrical Engineering, 2001 • Graduated with Honors PROFESSIONAL CERTIFICATIONS

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CCNP - Cisco Certified Network Professional, 2005; Recertified in 2008 JNCIA - Juniper Networks Certified Internet Associate, 2005 CCNA - Cisco Certified Network Associate, 2002

CONTINUED TRAINING

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Wimax, IMS, and IP/MPLS Workshop, Monaco Telecom International, 2008 Cisco CCDA and CCDP training, Global Knowledge Dubai, 2008 Leadership & Empowerment, American University, 2008 Project Management, Etisalat Academy, 2007 Introduction to GPRS, Alcatel-Lucent, 2007 Introduction to GSM Network, Alcatel-Lucent, 2007 Caroline Kizer Resume Page 2 of 2