Perhitungan Kepuasan Klien.xlsx
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- Words: 114
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NO URUT RESPONDEN 1 2 3 4 5 6 7 8 9 10
JAWABAN JUMLAH YA TIDAK 16 9 41 11 14 36 22 3 47 21 4 46 17 8 42 20 5 45 17 8 42 13 12 38 12 13 37 20 0 40
TOTAL
169
76
No. Responden 1 2 3 4 5 6 7 8 9 10 Total
Total Skor Perorang
Persentase Perorang
41
82% 72% 94% 92% 84% 90% 84% 76% 74% 80%
36 47 46 42 45 42 38 37 40
414
169 245
66.5354330709
Kriteria Nilai Sangat puas Cukup puas Sangat puas Sangat puas Sangat puas Sangat puas Sangat puas Sangat puas Sangat puas Kurang puas
JAWABAN JUMLAH YA TIDAK 16 9 41 11 14 36 22 3 47 21 4 46 17 8 42 20 5 45 17 8 42 13 12 38 12 13 37 20 0 40
TOTAL
169
76
No. Responden 1 2 3 4 5 6 7 8 9 10 Total
Total Skor Perorang
Persentase Perorang
41
82% 72% 94% 92% 84% 90% 84% 76% 74% 80%
36 47 46 42 45 42 38 37 40
414
169 245
66.5354330709
Kriteria Nilai Sangat puas Cukup puas Sangat puas Sangat puas Sangat puas Sangat puas Sangat puas Sangat puas Sangat puas Kurang puas
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