Nov Newsletter

One Community. One Vision. One Voice.

6036 Six Forks Road Raleigh, NC 27609 Phone: (919) 844-0098

Member Recipe of the Month: Winston’s Grille Shrimp and Grits Ingredients: 1 tsp unsalted butter 1 tbsp olive oil 1/4 tsp salt 1/4 tsp pepper 1/2 oz chopped garlic 2 oz chicken stock 1/2 oz chopped basil 2 oz diced chef style tomatoes 6oz creamy grits 2 pieces chopped bacon 2 oz sliced shitake mushrooms 8 each 31/36 peeled and deveined shrimp

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Creamy Grits Ingredients: 1 qt heavy cream 2 c grits 1 qt water 4 oz unsalted butter 2 tbsp kosher salt 1 tsp black ground pepper Procedure: 1. Place heavy cream, water, unsalted butter, kosher salt and pepper in a pot and bring to a boil. 2. Slowly pour in grits and return to a boil. 3. Turn heat down to low and simmer for 6 minutes until grits are thick but not dry. * This makes 16 6 oz portions of grits.

Procedure: 1. Heat olive oil in pan. 2. Add bacon, cook until crispy. 3. Add shrimp, shallots, mushrooms and salt and pepper and toss. 4. Add 2 oz of chicken stock. Want to share? 5. Add chef style tomatoes and toss. Submit your recipe to: 6. When sauce is bubbling add butter [email protected] and toss to mix. 7. Put grits in center of plate, pour * This makes one serving of shrimp and sauce over grits. shrimp and sauce to be poured 8. Top with basil and serve. over grits.

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November 2009

Community Calendar

November 2

New NCRLA Website Launches

January 25-26 ProStart Student Invitational

February 8 NCRLA Annual Dinner Washington Duke, Durham

visit NCRLA.BIZ for more details

Happy Holidays from ncrla

North Carolina Beer Industry is Booming

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id you know that North Carolina is one of the best states in the country for local breweries and craft beer? The economic climate has been tough on many businesses, but one of North Carolina industries is booming – the beer industry. They have only been legal since 1985, nonetheless there are a number of microbreweries producing a variety of beers all across the state of North Carolina. Robert Poitras, owner of Carolina Brewery—the Triangle’s oldest brewery, has seen the success of the industry unfold since he opened up his establishment in 1995. “I am very excited about the NC beer industry and the quality of the local beers being produced,” Poitras said. “It is nice to be able to visit different parts of the state and sample their local beers. The NC consumer is voting with their dollars by purchasing NC beers. We like this trend and expect it to continue for a long time.” Carolina Brewery recently has signed a distribution deal with Harris Incorporated to enable wider availability of their award winning craft brewed beers in bars, restaurants, grocery stores and other retail accounts in the Triangle area. The distribution deal has already resulted in Carolina Brewery beer being sold for the first time at Harris Teeter

...continued on page 2

Member Profile: Maggiano’s Little Italy

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or seven years, the Streets of Southpoint mall, in Durham, North Carolina, have been illuminated by the red and yellow marquee of one of the classiest restaurants in town. Maggiano’s Little Italy, an Italian-style chain of casual dining restaurants with locations throughout the United States, has been a significant attraction to families in the area since it opened it’s revolving door for business. With its large portions and family-friendly environment, the restaurant has been an immense success, and has maintained a strong customer base despite the rough economic climate. “Our goal is to bring family and friends together for special occasions,” says General Manager Kurt Larkins, “and we take reservations two months in advance, so that helps.” Anyone who has successfully gotten reservations would know that on any given night, but especially on a weekend, business is booming. Evidence to that is the fact that OpenTable.com awarded Maggiano’s with the Diner’s Choice Most Booked award for 2008, and the reservations website once again shows Maggiano’s as the most booked restaurant for 2009.

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Carolina Beer ...from page 1 grocery stores and served on tap at Maggiano’s Little Italy (see member profile). Meanwhile, microbreweries continue to pop up all over North Carolina. In his spare time from his job at Cisco, Steve Kramling and two partners pulled together equipment and created Lonerider Brewing Company in a Raleigh warehouse. Another, Fullsteam, has just opened in Durham. In fact, according to brewpubzone.com, there are at least 36 microbreweries sprinkled throughout North Carolina in cities like Ashville, Winston Salem, Greenville, Greensboro and Wilmington. Besides the obvious quality of the product, why has North Carolina beer been so successful even in this difficult time? It is most likely due to the reasonable prices. Craft beer is proving to be an affordable luxury as more and more beer consumers are discovering every day.

NC Hospitality is the Official Publication of the North Carolina Restaurant and Lodging Association

Poitras believes that beer fans are converting to craft beers to get more flavor while saving money over the more well known brands. “Now that there is more consumer choice with increased local beers and “Pop the Cap” beers (over 6% alcohol) consumers are able to sample and find new favorites,” he said. “We recently brought on distributors to expand our beers into the NC marketplace. For years we self distributed, but the headaches of doing that for a small business became too much. So now we are focused on making our quality beers in bigger volumes and our distributor partners are doing a great job selling and delivering.” For now, the industry seems to be booming for a number of reasons, but most of all, the dedication of those who have been going the extra mile to producing high quality craft beer for the people of North Carolina. NCRLA urges all members to promote North Carolina products in their place of business. Check with your local distributers to find out which NC beers you can have in your restaurant and show out of town visitors that the best beer can be found in North Carolina.

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News Items and Advertising Inquires: Derek Levandowski Marketing and Communications Coordinator [email protected] (800) 582-8750

Welcome New Members Advanced Hood & Duct Services Brady Trane C.E. Holt Refrigeration, Inc. Charlotte Cuisine JC Thomas Marketing Communications The Surface Solutions Group Christo’s Family Restaurant -Concord Theo Davis Printing Raleigh Convention & Performing Arts Complex

Where presidents stay when they are on vacation.

From FDR to Nixon, to George Bush Sr. to Barack Obama, ten presidents have stayed at The Grove Park Inn. See, history does repeat itself. groveparkinn.com

58656 GPI NC Hospitality.indd 1

10/12/09 4:19 PM

Maggiano’s Little Italy...Cont’ d from Page 1

“We had a slight dip on banquets but weekend activity has been very good,” said Larkins. Part of what has made Maggiano’s so successful has been its large portions, which allows diners to experience the cuisine for multiple days for a relatively low price. Recently, the restaurant even began offering a promotion called Today and Tomorrow, which offers two meals for the price of one. With the promotion, a customer can dine-in today and take home an additional meal for tomorrow all for the price of one dish . The menu is limited on this special but their best offerings like the Chicken Pesto Linguine, Baked Ziti with Sausage and the Lasagna are included. “Today and Tomorrow has really driven positive numbers,” said Larkin, “you can’t beat two for the price of one. We’re not trying to make people gain a lot of weight, but it is old school Italian. If you eat here, you’re probably going to have enough food left over for the next day or maybe even two days.”

Hope you’re hungry...

Maggiano’s has two locations in North Carolina, one in Durham and one in Charlotte. You can also find Maggiano’s on Facebook and Twitter for promotional updates.

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NCRLA Launches New Website

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CRLA has launched a new design for its website, which features new “members only” content, created to be the ultimate tool for NCRLA members. The site will now feature a more userfriendly design, as well, and will have all of the old features users are accustomed to. The site features top stories from affecting the industry, upcoming events, a member’s only discussion forum, a digital version of the NC Hospitality Newsletter, our exclusive Law Review, and information on the NC Hospitality Education Foundation. The site, NCRLA.biz, will provide users with an all new experience and will be the ultimate source for industry news affecting North Carolina. Check it out now and be sure to log in to the new members only content!

...SPECI A L A L ERT FROM A H&L A... The Situation: On July 24 and October 5, AH&LA sent media advisories highlighting the widespread coverage of videos taken of ESPN reporter Erin Andrews reportedly via a hotel peephole, as well as the arrest of a man and the ensuing scrutiny on guest information protocol. On October 12, Inside Edition aired a segment in which they visited several hotels to reserve a room next to an employee. In each case, without any questions asked, the reservationist complied. Read AH&LA’s statement on guest information.

What can you do? • AH&LA encourages members to review your hotels’ security procedures with all staff. • Share these security breaches with your staff, using the incidents as examples of “what not to do,” therefore reinforcing your policies. Explain the policies in detail and encourage staff to ask questions. • Take inventory of your current security policy’s effectiveness; acknowledge your staffs’ effectiveness in reinforcing these standards. • Retrain your staff as needed; refer to the Educational Institute’s multi-language security training resources for creating comprehensive guest security programs. • Encourage guests to take preventative action by ensuring that AH&LA’s Guest Safety Tips are available to guests and encourage them to review the guidelines. • If you need to communicate with members of the media on this topic, please refer to our official press statements on security to guide your response. Contact AH&LA Senior Vice President of Marketing & Communications Kathryn Potter at [email protected] or (202) 289-3130 with any questions or to inform AH&LA of local media coverage of this topic in your area.

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P R O U D

S U P P O R T E R

O F

N C R L A

WE KEEP YOU UP

AND RUNNING. Hobart Service Programs • Full Kitchen Service Hobart Technicians have the ability to work on most brands of food equipment

AUTHORIZED SERVICE

• Parts and Accessories

Over 35,000 parts and accessories available for overnight delivery from our National Distribution Center

• Service Contracts Full parts and labor protection

• Service Repairs

We Service most major brands. Includes 24 hour emergency service

• Preventive Maintenance Ensures against costly and unexpected downtime

Ask your local branch about the many other brands we service.

• Delivery and Installation • Water Treatment Systems

Designed to enhance equipment performance, quality, and prolong its life-cycle

Now offering Refrigeration Service at select locations: RALEIGH - CHARLOTTE - FAYETTEVILLE North Carolina Servicing Locations: Winston-Salem (336) 765-8950 Asheville (828) 654-9005

Greensboro (336) 378-1731 Charlotte (704) 527-6381

Norfolk, VA (757) 424-5500 Raleigh (919) 231-9589 Kinston Fayetteville (252) 522-3424 (910) 424-2210 Wilmington (910) 791-5313

888 4HOBART

www.hobartservice.com

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Corporate Partnerships Now Available! Current 5 Star Partner

One Community. One Vision. One Voice.

One of the 13 largest food distributors in the country.

Find out how you can help NCRLA in its quest to become indispensable to North Carolina’s hospitality industry.

IFH (Institution Food House)

Current 3 Star Partners SIA Group

Serving insurance needs of businesses and individuals since 1975.

Pepsi

Perhaps one of the most famous brands on the planet.

S&D Coffee, Inc.

NCRLA Partnerships now available. Join IFH, SIA, Pepsi and S&D Coffee and become a corporate partner with NCRLA.

Contact President & CEO Paul M. Stone at 1-800-582-8750 to find out how you can become a partner.

A leading US coffee roaster catering to the foodservice industry, S&D Coffee serves some 100 million pounds of coffee to more than 70,000 customers in the US.

H O B A RT R A L E I G H

We have many ways to keep your equipment Up & Running.

Now Servicing Refrigeration Equipment! Present this AD to your technician and receive

20% OFF

on your next Service call. Valid in Hobart Raleigh only. Limit one per customer. Offer expires 12-31-09

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3200 Lake Woodard Drive, STE 100 Raleigh NC 27604 (919) 231-9589 OR

888 4HOBART

www.hobartservice.com

Your Questions Answered Question: What conditions does my restaurant need to meet in order for a sprinkler system to be required by law? Answer: In 2009, the N.C. Building Code Council clarified the code requirement for sprinkler systems. An automatic sprinkler system is required for new restaurants 1) with a minimum seating capacity of 300 persons or more, 2) where the area exceeds 5,000 sq. ft., or 3) where the restaurant is located on a floor other than the ground floor. Sprinklers are required for nightclubs, if the capacity is 100 persons or more. For information regarding the fire codes that may affect your business, contact the Office of the State Fire Marshall at (800) 634-7854 or in Raleigh at (919) 661-5880. Question: What are the laws regarding how many hours I can schedule a worker that has not yet turned 16? Answer: Minors between the ages of 14 and 15 may be employed: • Outside of school hours; • Not more than three hours a day on school days; • Not more than eight hours a day on non-school days; • Not more than 18 hours in any school week; • Not more than 40 hours in any non-school week; and • Only between the hours of 7 a.m. and 7 p.m. except from June 1 through Labor Day, during which time their work may end no later than 9 p.m.

Don’t be shy! Please take advantage of our Member Resource Hotline at 1-800582-8750 with questions so we can help you save time, money and headaches! Also don’t forget to reference our Law Review on-line at ncrla.biz.

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If we can’t meet or beat your current rate, we will pay you $200!* Drumroll Please...

2009 Metro Magazine Bravo Award

Receive a Visa® gift card if we are unable to match or do better than 18 Seaboard The following NCRLA members your current payment processing rate.Bar 42nd Street Oyster 518 West have recently been recognized Big Ed’s City Market Restaurant for their outstanding services! Biltmore Estate Winery Indy Best of the Triangle 2009 Bahama Breeze Bella Monica Brigs Restaurant Carolina Ale House Carolina Brewery Char-Grill Crook’s Corner Federal Five Guys Hayes Barton Café & Dessertery Neomonde Red Room Tapas Lounge Second Empire Restaurant and Tavern Sitti Snoopy’s Hot Dogs & More Squid’s Taverna Agora The Angus Barn The Borough The Pit The Raleigh Times Bar/The Morning Times The Umstead Washington Duke Inn & Golf Club

Has your business won a recent award? Let us know! cost-efficient transactions. Let us analyze Send your news to your latest statement, and we will PAY you [email protected] if we can’t meet or beat your current rate. Our trademark is providing fast, safe and

Blue Moon Bistro Brigs Restaurant Bogart’s American Grill Bonefish Grill Carolina First DataAle hasHouse a variety of payment solutions Carolina Brewery to help manage your payment processing Carolina Crossroads needs. Whether it is debit and credit card Char-Grill acceptance, a gift card program, wireless Chetola Resort Duplin Winery terminals, cell phone payment capability or Five Guys high-speed terminals, we offer all types of Glenwood Grill payment processing solutions, Grove Park Inn Resort and Spa all processed securely. Heron’s at The Umstead Hi5 Just MEZsubmit your current merchant statement. Midtown Bar 115 Once you&learn how much you can save Pinehurst Resort processing with us, our small-business experts Port Land Grille will walk you through the entire process and Raleigh Marriott City Center ensure your transaction processing solution is Saint Jacques French Cuisine The Big Easy appropriate for you. The Carolina Inn The Renaissance at North Hills The Sanderling Resort & Spa Tri-Arc Food Systems Winston’s Grille Second Empire Restaurant and Tavern Sitti For more Hot information, contact your Snoopy’s Dogs & More Squid’s State Restaurant Association or talk The Angus Barn with a First Data sales representative. The Pit The Raleigh Times Bar Washington Duke Inn & Golf Club

Check Out This Great Offer From NCRLA Endorsed Partner First Data First Data has a variety of payment solutions to help manage your payment processing needs. Whether it is debit and credit card acceptance, a gift card program, wireless terminals, cell phone payment capability or high-speed terminals, First Data offers all types of payment processing solutions, all *Offer subject to change without notice. Some restrictions and limitations may apply. Merchant processing cost comparison based on all merchant services processing charges shown on a First Data offers “Meet or recent processor merchant statement. Limit one gift processed card per merchant, regardless of the number of business locations. The $200 will come in the form of a Visa Gift Card. Please allow 6 to securely. 8 weeks for your gift card. Other fees may apply. Offer may be extended, modified or discontinued at any time without notice. Beat” promotion. © 2009 First Data Corporation. All rights reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners. Just submit your current merchant statement. Once you learn how much you can save processing with First Data, their small-business experts will walk you If they can’t match or beat through the entire process and ensure your transaction processing solution is your current rate, they will appropriate for you. send you $200! ®

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For more information, contact [email protected]

U.S. Foodservice™ is the leading broadline distributor of food and nonfood items in the Carolinas. Working as partners with our customers, our entire team is dedicated to doing whatever it takes to help our customers reach their business goals. To us, “partnership” is more than a slogan or a promise; it is defined by action and demonstrated by serving our customers with Integrity Beyond Compare, Service Beyond Expectation and Resources Beyond the Ordinary. Our commitment to building lasting relationships and offering innovative services make us

your partner beyond the plate. raleigh Division

Fort Mill Division

919.404.4100

803.802.6000

www.raleigh.usfoodservice.com

www.fortmill.usfoodservice.com

Menu Development Expertise

ServSafe® Training

The Industry’s Best Food Shows

Market Updates

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NCRL A Community News

One Community. One Vision. One Voice.

The 10th Annual N.C. State Fair Wine Competition, held October 7-8 in Raleigh, had 416 wines submitted by 51 N.C. wineries. Biltmore Winery led the medal count with 42 awards. Best Sparkling Wine went to Shelton Vineyards for their Blanc de Blanc Brut 2005. On November 16, 2009 the National Gingerbread House Competition will be held in Asheville, North Carolina. An annual holiday tradition at the Grove Park Inn Resort and Spa. Over 300 entries from 20 states. 4 age categories. Delight in the imagination shown in these sugar-and-spice creations, strolling through the competition is a sure way to be swept up in the holiday spirit. The gingerbread houses will be on display from Nov. 18, 2009-Jan. 3, 2010. Chapel Hill’s historic Franklin St. has a new healthy sensation! Butternut Squash has just opened for business and seeks to provide a menu that explores the wonderful vegetarian foods from around the world. Raleigh based Concord Hospitality Enterprises is forming a $300 million private-equity fund to acquire distressed hotels and debt. The fund, expected to close in the first quarter of next year, will target upscale properties such as Sheraton, Westin and Courtyard by Marriott, as well as properties that could convert to those brands. Taste of the Beach at The Outer Banks, North Carolina. March 11-14, 2010 will bring four days of food, drink & fun. Featuring wine tastings, cooking classes, special menu presentations, guest chef appearances, brewery tours and an exciting array of creative combinations of culinary delights and fun activities on the Outer Banks. April 21-24, 2010 will be Charlotte Wine and Food Weekend! The event, which is held in the spring of each even-numbered year, attracts guest winemakers and winery owners from all over the world and has grown into one of the largest events of its kind in the Southeast. Carolina Chocolate Festival to be held in February 2010 - date tba - in Morehead City, North Carolina. Just in time for Valentine’s Day, enjoy a weekend of chocolate delights at this annual celebration. In 2009, all proceeds from the event were donated to local charities, including PAWS and the Boys and Girls club. The Grand Bohemian Hotel Asheville, a Kessler Collection luxury property, has opened just steps away from the Biltmore Estate. The hotel emulates a European rustic and elegant hunting lodge that would have belonged to the Biltmore Estate. The hotel features 104 guestrooms and suites, and its design incorporates natural and traditional elements such as stone flooring, distressed carved oak millwork, and a large flagstone fireplace.

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OBX

North Carolina Cuisine...Simply Delicious Experience the flavors of North Carolina with us! Support your local restaurants...Dine out often

Sysco Raleigh

www.syscoraleigh.com

Sysco Charlotte www.syscocharlotte.com

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