New Glen Resume English

Tel.: 718-457-8015 / Cel.: 347-221-8432 Email: [email protected]

Objective: To achieve excellence and contribute to the best of my ability in an industry-leading company.

Profile: Hard working, dedicated professional Very experienced customer service provider Perfectly fluent in both english and spanish Capable of working under intense conditions both individually and as part of a team

Experience Office of Jose Velazquez P.E. 06/08-present -AutoCad Drafting, mostly residential designing and commercial designs, supervision of construction -Responsible for all phases of design from initial site visit to complete construction. -Knowledge of NYC building codes

Customer Service Representative for WellCare Healthplans Inc. 11/06 – 06/08 -Wellcare provider claims specialist, insured that health providers recieved their claims in a timely and uninterrupted fashion. -Researched complex claims issues and worked with other departments to resolve. -Also worked with the Prescription Drug plan Department, insuring Wellcare members received an excellent customer service experience while obtaining their medications. (Inbound/Outbound)

Customer Service Representative for Caribbean Sun/Star Airlines 04/06 - 09/06 -Caribbean Sun/Star Airlines ticket sales agent, helping customers book and reserve their flights over the phone (Inbound). -Knowledge of SABRE and GABRIEL software, broad knowledge of airport codes and geographic locations.

Opticom- Billing Inquiry Representative. (Verizon International Teleservices) 01/05 - 03/06 -Helping customers resolve telephone billing issues and inquiries

Parago Customer Service Representative (Verizon International Teleservices) 02/02 - 01/04 -Rebate processing specialist, working with rebate promotions for companies such as Staples, Radioshack, Sprint among others. -Insuring customers submitted all required paperwork for rebate processing (Inbound/Outbound , through email and phone) -Assistant supervisor and monitor as of 12/02, experience monitoring both emails and phone calls

Education

Serviarquit (Offices of Mr. Servando Hernandez in East Santo Domingo, Dom. National University of Santo Domingo, Dominican Republic Rep.) 09/02-12/04 2007designing, also visiting sites for measurements -AutoCad Drafter and residential Universidad Nacional Pedro Henríquez Ureña (UNPHU) Bachelors Degree- Major in Architecture

Skills AUTOCAD, ADOBE PHOTOSHOP, POWERPOINT, EXCEL, WORD, SABRE, Bilingual and fluent in both ENGLISH and SPANISH, Experienced and knowledgable in both CONSTRUCTION/DESIGN and CUSTOMER SERVICE SKILLS References Available upon request