Grievance Handling

Employee Grievances

A grievance can be:    



any discontent or dissatisfaction, whether expressed or not, whether valid or not, and arising out of anything connected with the company that an employee thinks, believes, or even feels as unfair, unjust, or inequitable

Causes of grievances     

Working Conditions Management policy e.g. union formation etc. Concerning Wages Concerning Supervision Concerning Individual Advancement

Identifying grievances     

Exit Interviews Suggestion Boxes Grievance procedure Opinion Surveys Open door policy

Forms of grievance   

Factual Imaginary Disguised

Step Ladder Procedure Filling or Written Grievance Supervisor Foreman

Step No. 1 or Step No. 2

Head of Department

Step No. 3

Joint Grievances Committee

Step No. 4

Chief Executive Voluntary Arbitration SETTELEMENT

Step No. 5 Step No. 6

Guidelines for effective grievance Handling:          

Patient hearing by superior Root of the Problem Concern to solve problem If Real - Remove causes If Imaginary - convince workers Time limit Writing the grievance Gather Relevant facts Communication of redressed Follow up-Action