Grievance

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EMPLOYEE GRIEVANCES

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INTRODUCTION When an employee feels that something is unfair in the organisation, he is said to have a grievance. To be precise, grievances have certain common features.

Features of the term “grievance” 

Perceived non fulfillment of one's expectations leading to dissatisfaction with any aspect of the organisation.



The dissatisfaction arises out of employment and not due to personal or family problems



The reasons could be real or imaginary or disguised.



The discontent may be voiced or unvoiced.

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EMPLOYEE GRIEVANCES Causes  Economic  Work environment  Supervision  Work group  Miscellaneous Effects If grievances are not identified and redressed properly, they may adversely affect the workers, managers and the organisation.  Production  Employees  Managers

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Grievance Procedure It is a formal channel of communication used to resolve grievances. Having a formal grievance procedure has its own advantages. Workers get a wonderful opportunity to ventilate their feelings. Management can go back to the roots of a problem quickly. Supervisors, too, have to fall in line and listen to workers’ complaints more seriously. A fair redressal mechanism would boost the morale of all employees greatly.

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The discovery of grievances The success of a grievance procedure, to a large extent, depends on the various ways adopted to uncover the problem:

How to uncover grievances? 

Observation



A formal grievance procedure



Open door policy



Exit interviews



Opinion surveys

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Essentials of a formal grievance procedure A sound grievance procedure must have the following characteristics

Prerequisites of a grievance procedure 

Conformity with statutory provisions



No ambiguity



Simplicity



Promptness



Training



Follow up

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Steps in the grievance procedure 

Identify grievances



Define correctly



Collect data



Analyse and solve



Prompt redressal



Implement and follow up

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Model Grievance Procedure The model grievance procedure suggested by the National Commission on Labour involves six successive time-bound steps each leading to the next, in case employees have any reason to complain against any issue affecting their organisational lives.

Model grievance procedure P ro ce d u re

T im e F r a m e

A p p e a l a g a in s t w it h in a w e e k M anager

3 days

G r ie v a n c e C o m m itte e

7 d a y s u n a n im o u s

HOD

3 days

S u p e rv is o r

4 8 h o u rs

F o re m a n W o rk e r

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Grievance Procedure Guidelines for handling grievances 

Treat each case as important and get the grievance in writing



Talk to the employee directly



Discuss in a private place



Handle each case within a time frame



Examine company provisions in each case



Get all relevant facts



Control your emotions



Maintain proper records



Be proactive, if possible.

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