Galit Stki 2009 For Summit
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Office of the CIO 2009 Your Text here
Your Text here
Galit Fein VP & Senior Analyst Office of the CIO Strategies
Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
1
IT Trends 2009
Agenda 1
IT Trends 2009
IT trends 2009
2
IT Budget Mngt
IT Budget Mngt
3
Office of the CIO/ ITAM Your Text here
4
Sourcing/ Cloud Computing
5 Conclusion Enterprise Risk Mngt 6
Mobile/ Social Networks
Office of theText CIO here Your
Sourcing
ERM
Mobile
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2
IT in Aggressive Cost-Cutting Times IT Market decreasing -12.53%
Capex Crisis
IT Trends 2009
IT budget mngt
IT Budget cuts
Need for better Your Text here IT investments optimization
Increased focus on ITG
Technology budget is mostly nondiscretionary
Shift to discretionary cost basis when possible
Your Text here
Office of the CIO
IT Asset Mngt Sourcing Models Cloud Computing
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3
IT in Aggressive Cost-Cutting Times Financial crisis forced better regulations & risk mngt
Your Text here
Innovation
Increased spend on IT risk mngt
New business models
IT Trends 2009
Enterprise Risk Mngt
Your TextMobile; here
Social Networking
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4
IT Trends 2009
Actions taken to cut IT costs 09JanRestrict IT travel expenses
61%
Freeze IT hiring
59%
Postpone discretionary IT projects Your Text here
Renegotiate IT vendor contracts
58% Your Text here
52%
Freeze or cancel IT capital spending
49%
Reduce spending on IT staff training Reduce IT headcount
46% 34% Source: CIO IT Budget & Staffing Survey
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5
Top IT’s Priorities for 2009 in Israel
IT Trends 2009
Consolidation of IT infrastructure
62%
Renegotiation of contract
57%
Selection of IT investments based on ROI
53%
Your Text here
Your Text here
Business Intelligence
42%
Requirement and Portfolio management
31%
Improvement of IT security and compliance
30%
Automation and outsourcing testing
21% Source: STKI
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6
IT in Aggressive Cost-Cutting Times
Your Text here
IT Budget Cuts
Capex crisis
IT Budget mngt
Your Text here
IT budget mngt
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7
IT Budget mngt
IT Budget Reduction • Capex Crisis - cash flow is the KING
• Move from Capex/Opex to Zero-based budgeting Your Text here
Your Text here
• Trade non-discretionary costs for
discretionary costs Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
8
IT Budget mngt
Non-Discretionary Costs
IT budget with previous commitment & no flexibility
Your Text here
Your Text here
Unsure
Discretionary spends
Non-Discretionary spends
4%
36%
60%
Source: CIO magazine "theDoState of the CIO" survey 2008 Galit Fein’s work Copyright 2009 @STKI not remove sourceonline or attribution from any graphic or portion of graphic
9
IT Budget mngt
“Hidden” IT costs Expenses assigned before the budget year: ØPeople cost (internal staff)
ØProfessional services based on annually contracts Your Text here
Your Text here
ØHW & SW maintenance (annual app maintenance fees) ØMandatory & “must” projects: Data Storage, Networks Current high non-discretionary costs prevent business agility Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
10
Trade non-discretionary costs for discretionary costs Discretionary
Your Text here
IT Budget mngt
Non-discretionary
Your Text here
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11
How to Increase Discretionary Budget?
ITG • Office of the CIOYour Text here • Agility • Portfolio mngt
IT asset management • Software licenses
IT Budget mngt
IT procurement • Sourcing models Your Text here • Prof. services • Cloud computing
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12
IT in Aggressive Cost-Cutting Times
Text here IT Your investments optimization
Increased focus on ITG
Office of the CIO
Your Text here
Office of the CIO
Upcoming STKI Round Table on Office of the CIO: 10/06/2009 Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
13
Office of the CIO
Taking Advantage of a Downturn Reduced IT spending:
Ø Financial crisis has increased the attention to IT costs mngt Your Text here
Your Text here
Ø IT can’t afford bad decisions
Increased focus on Office of the CIO Need for better PPM 2008 Office of the CIO Project Management Office
25.0
2009 20.00%
30.0
2010 16.67%
35.0
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14
Top IT’s Priorities for 2009 in Israel
Office of the CIO
Consolidation of IT infrastructure
62%
Contract renegotiations
57%
Improving the ROI of IT investments
53%
Your Text here
Your Text here
Business Intelligence
42%
Requirement and Portfolio management
31%
Improving IT security and compliance
30%
Automating and outsourcing testing
21% Source: STKI
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15
Office of the CIO
IT Organization Today: • ITO directly affects on every business aspect • Highly embedded for the organization success:
ØIncreasing complexity of org. products/ services Your Text here
Your Text here
ØMulti-channel customer interaction
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16
Office of the CIO
IT Transformation Internal focused IT
Internal Service Provider
Your Text here
External Service Provider Your Text here
•Available & accurate info
•Align IT to business
•Align IT to customers
•IT maintenance
•Best solution for
•Business partner
•IT staff mngt
business needs
•HW availability &uptime •Technical support
•IT portfolio mngt of LOBs demands
•Business innovator engine •Transformation initiator
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17
IT Transformation through ITG OTC
From Your Text here Data Center room
Office of the CIO
To Strategic conference table
Your Text here
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18
Business Partnership Office
Office of the CIO
What is it?
Your Text here
Your Text here
What is it not? Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
19
Location of Business Referents LOB
LOB BRM IT
Your Text here
Israeli Trends:
LOB
Office of the CIO
International Trends: • BRM is not part of the IT • BR manager – business skills with understanding of IT Your Text here
IT
• BRM is part of the IT - OTC: Office of the CIO v Political issue PMO, QA, KPIs, CSO • OTC manager – IT manager with understanding of business Infra Develop. Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
Operation 20
Partnership between business & IT – 2way communication
Office of the CIO
OTC becoming the IT most important office,
but Your Text herewith CEOs recognition Your Text here of Only
IT contribution to business innovation & competitive advantage Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
21
Office of the CIO Israeli Trends Ø Innovation Ø Strategic alignment Ø Business value / IT cost optimization Ø Demand / prioritization & mngt Your Text here Ø Resource allocation & mngt Ø Increasing PMO efficiency
Office of the CIO
Advanced - ITG
ØP ØB ØB ØB You’re Here Your Text here ØB ØB Basic - EPM
We all do it to certain extent, but “What got you here, won’t get you there.” Marshall Goldsmith Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
22
Office of the CIO under New Constraints
Office of the CIO
4 Increase IT business value through IT cost optimization 4 Rebalance the IT portfolio to Increase Revenue, Reduce Costs, Manage Risk, with minor investments for Growing Your Text here
Revenue & Avoiding Future Costs
Your Text here
4 Target discretionary funds for maximum ROI
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23
Not ROI but Payback Period
Office of the CIO
Payback period - how quickly investments are repaid?
• Shorter payback period : ØQuick free cash for other investments Your Text here
Your Text here
ØLower risk - new future regulations, new software, new business requirements
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24
OTC/ PMO Staffing Ratio
Office of the CIO
• Average size of Israeli OTC/ PMO department: 3-5 Ø~2% of IT department (between 0.5% - 4%*) Your Text here to ~5-8% in global orgs Your Text here ØCompared
* in large enterprises, varies according to the maturity of IT Governance in the organization
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25
Office of the CIO
Demand Management
Initialization process
LOB Business Referent
Your Text here
• Alignment to business strategic goal • Pre-agreed categories set • Business Priority • Risk (new tech, # of LOBs involvement ) • ROI/ NPV • IT Evaluation • Approval
Your Text here
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OTC PMO
26
Automized Demand Management
LOB
Your Text here
Business Referent
Initialization process •Alignment to business strategic goal •Pre-agreed categories set •Risk (new tech, nu of LOBs involvement ) •Anything that helps accurate evaluation
Your Text here
Office of the CIO
OTC PMO
Source: CA PPM Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
27
Office of the CIO
Prioritization Process
Small requests Large Projects
Your Text here
Strategic, tactical, regulatory
Prioritization done By OTC/ BRM, because they know the strategy of the business
Small requests
IT Plan
Your Text here
Large Projects
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28
Project Evaluation Israeli Trends
Office of the CIO
• Projects evaluation is based on previous experience only: Ø No methodology or pricing model!
• Top Down budgeting allocation: Your Text here
Your Text here
Ø Price tag remains the same during the projects’ lifecycle
• PMOs don’t use Service Catalog: Ø Requirements variety
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29
Holistic View - Portfolio Evaluation Matrix
Office of the CIO
Projects’ Size, Risk & Value 5
The preferred project
4 3
ROI/ Payback
Your Text here
Your Text here
The size of each bubble is proportional to risk/ IT complexity
2 1 1 2 3 4 5 Business prioritization/ Strategic alignment
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30
Office of the CIO
General Welfare
• Org. holistic view vs. LOB • Each requirement is examined by its contribution to the org. • Contribution is not necessarily financial: Ø Innovation Your Text here Ø Branding
Your Text here
• Total cost of ownership (TCO) – training, infrastructure • Requirements integration Project X
Project Y
Integrated Project/ New infra product
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31
Office of the CIO
Resource Allocation & Mngt • One DB for resource mngt • Transparency • Planning based on Your Text here actual data
IT
Your Text here
• Planning vs. Execution
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32
Real Time Projects’ Dashboard Client Project # Satisfaction
Risk
On Budget
On Time
On Scope Quality Gates
Office of the CIO
Total
25 140 Your Text here
32
Your Text here
2 89
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Office of the CIO
ITG/ PPM Tools Demand mngt Reporting
Portfolio mngt
Your Text here
Your Text here
IT process mngt
Project mngt
Resource mngt
Financial mngt
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ITG/ PPM Tools Israeli Trends
Office of the CIO
• Most ITOs don’t implement the complete ITG/ PPM solution • Prefer to acquire only the missing PPM modules: Ø Demand mngt Ø Portfolio mngt
• Manage other modules by existing solutions, as: Yourthe Text here Your Text here Ø Project mngt – MS Project, PS Next, etc Ø Financial mngt – ERP, etc Ø Resource mngt – SP, MS Project, In-house tools, etc Ø IT process mngt - SP, In-house tools, etc Ø Reporting - SP, In-house tools, etc Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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ITG/ PPM Tools Israeli Trends
Office of the CIO
• PPM tools are not up-to-date, because of limited budget ITOs choose in-house developments
• PPM tools are second preference – the real change to the org. Your Text here
Your Text here
will bring governance procedures & right
methodology Office of the CIO
PPM Asset Management Project management
2008 10.0 15.0 10.0
-20.00% -13.33% 0.00%
2009 8.0 13.0 10.0
87.50% 53.85% 50.00%
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2010 15.0 20.0 15.0
36
STKI Israeli Positioning • Not a technological positioning, refers only to Israeli market • Focused on enterprise market (not SMB) • Not an STKI recommendation
Local Support
t Market Presence (X)
Vendor A
Vendor B
ü Market share - existing and new sales (more emphasis) ü Mind share (how user organizations rate vendors)
Your Text here
t Local Support (Y) – is influenced by (X)
Your Text here
ü Experience & technical knowledge, localization, support, number and kind of integrators
Worldwide Leader
t Worldwide leaders marked, based on global positioning t Vendors to watch: Are only just entering Israeli Market Vendors to Watch:
Vendor C
so can’t be positioned but should be watched Market Presence Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
37
ITG/ PPM- Positioning of the Israeli Market
Office of the CIO
Vendors to Watch:
Compuware IBM
Worldwide Leader
Local Support
CA
Your Text here
HP
Enterprise Local Solution Your Text here Mid-Tier
Microsoft MSP PS Next This analysis should be used with its supporting documents
Market Presence Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
38
Project Mngt - Positioning of the Israeli Market
Office of the CIO
Vendors to Watch:
Compuware IBM
Microsoft
Local Support
Enterprise
CA Your Text here
Your Text here
PS Next HP
Existing Israeli experience in project mng Worldwide Leader
Primavera This analysis should be used with its supporting documents
Market Presence Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
39
Another opinion – not all is Bleak!
Office of the CIO
• ITG is mostly suitable for large enterprises • There is great sense of control in SMBs • Expensive technology & methodology that require Your Text here
Your Text here
additional resources would bring the desired
transparency which will also lead to interventions & high evolvement in IT budgets
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40
IT in Aggressive Cost-Cutting Times
Technology Your Text budget here is mostly nondiscretionary
Shift to discretionary cost basis when possible
ITAM
IT Asset Mngt
Your Text here
Sourcing Models
Cloud Computing
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41
IT Asset Management
ITAM
Some IT assets are still being managed like this
Your Text here
Your Text here
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42
Software Licenses Mngt - Cost savings
ITAM
• Multiple purchasing options review – NOT automatic SW renewals!
• Monitor the actual demand for SW licenses: Ø Inventory of all desktops & what is installed on each Ø AppsYour have receiving Textbeen here abandoned, but the vendor is stillYour Text here licensing revenue Ø Overpayment for licenses that aren't being used (result of volume discount) à “
Shelf applications”
Good contract is not about getting a good price – it’s about assuring value! Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
43
IT Application Portfolio Mngt Israeli Trends
ITAM
• High variety between the ITOs Ø from having no idea where IT assets are – to ITAM with full SW usage metering with integration to ERP & HD
• Major challenges: Your Text here Ø SW Usage metering
Your Text here
Ø Type of usage (change performance/ read only)
• The tougher the formal procedures are - the easier ITAM • Lack of ITAM tools maturity • ITAM tools often viewed as an extension of ERP & PPM tools Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
44
Service Desk
Service Desk
HD is amongst the primary targets for cost cutting
Your Text here
Your Text here
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45
Israeli Trends of Service Desk
Service Desk
• Although a lot have been done to improve HD staff productivity: Ø Best practices (ITIL) widespread acceptance among large & more complex ITOs Your Text here
Ø Desktop configurations standardization
Your Text here
Ø Sophisticated HD tools - web-based user self-service, automated email response SW, incident tracking systems Ø Remote access Ø Outsourcing
Upcoming STKI RT on SD: 31/05/2009
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46
Vendors Trends of Service Desk Tools
Service Desk
• Vendors have followed with tools that assist in the implementation of ITIL processes
• Major vendors have expanded their offerings: Your Text here
Ø Asset mngt portfolio
Your Text here
Ø SaaS model Ø CMDB
• Service desk mngt tool is a mature market Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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IT Service Desk – Positioning of the Israeli Market Vendors to Watch: IBM
Service Desk
Microsoft CA
Local Support
SAP HP
Worldwide Leader
BMC
Siebel Your Text here
Your Text here
Enterprise MID-Tier
PeopleSoft
Pivotal
SysAid
IT HD Modules
This analysis should be used with its supporting documents
Market Presence Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
48
IT in Aggressive Cost-Cutting Times
Your Text is here Technology not a discretionary asset
Shift to discretionary cost basis when possible
Sourcing Models
Your Text here
Sourcing Models
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49
Sourcing Models
Cost Cutting Outsourcing
Your Text here
Your Text here
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50
Global Trends of Outsourcing
Sourcing Models
• Outsourcing landscape changing due to: ØGlobalization ØCloud Computing Your Text here
ØProviders will turn to SaaS during
Your Text here
the financial crisis
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51
Global Trends of Outsourcing
Sourcing Models
• ITOs will turn to outsourcing for cost cutting Ø Non-discretionary expenditure reduction Ø Avoidance of capital investment Your Text here • Growing outsourcing segments:
Your Text here
Ø QA Ø BPO - greater variety of offerings
• Crowdsourcing – e.g: Amazon.com's Mechanical Turk (http://www.mturk.com/mturk/welcome)
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Israeli Trends of Outsourcing
Sourcing Models
• Steady & mature market growth of 3% (from 405 to $417 M) • Outsourcing market grew this year due to increasing scope of existing client & a few new deals
• Both largest deals of this year were comprehensive IT Your Text here Your Text here outsourcing in Public sector
• Rest of deals – small selective outsourcing • Decline in number of deals • NO backsourcing deals Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
53
Current Provider Landscape Israeli Trends
Sourcing Models
ØHP-EDS, Ness, Malam-Team, IBM ØNew global player: TCS (TATA) Your Text here
Your Text here
• Number of vendors went up in 2008 due to entrance of many specialized players: ØBynet, Taldor, Yael, El-AD, etc
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Sourcing Models
Israeli Nearshore
• Acknowledging the advantage & cost saving (up to 50%) by outsourcing: the transition from PS outsourcing Your to Text here
• Existing clients have
Matrix Global
Your Text here
Malam (Ma’alot); Ness (EDC); Aman (Tehila)
broaden their scope Offshore: NTS
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Israeli Trends of Professional Services
Sourcing Models
• Professional services market has dropped • Mostly due to price & PS working hours reduction Ø PS provided, as promised, flexibility to org, which Your Text here
Your Text here
had to decrease their activity
temps
2008 72.0
-30.56%
2009 50.0
50.00%
2010 75.0
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56
Israeli Trends of Professional Services
Sourcing Models
4Cheapest “Cost Plus” model à buying PS instead of the capacity Your Text here
Your Text here
4Failure of the business model à NO premium for flexibility & providers’ financing: (overtime hours, sick pay, miluim, training, support, interest, etc)
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IT in Aggressive Cost-Cutting Times
Your Text is here Technology not a discretionary asset
Shift to discretionary cost basis where possible
Your Text here
Cloud Computing
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58
Cloud Computing Definition
Cloud Computing
• Cloud computing refers to highly scalable IT
resources—SW, CPUs, storage capacity—that are housed outside of company data centers, available on demand over the Internet, & whose usage is measured Your Text& herebilled incrementally. Your Text here
• In-house clouds mimic those characteristics inside
the company firewall but lack the economies of scale of public clouds. Source: Informationweek Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Cloud Computing
Cloud Computing Benefits • No Capital Expenditure but pay-per-use • Device & location independence Your Text here
• Performance is monitored 24x7
Your Text here
• Scalability • Innovation Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Cloud Computing Challenges
Cloud Computing
• Mngt & monitoring ability of cloud companies • Credit dilemma • Reliability of cloud service providers (ISO, SAS70 -?) Your Text here
Your Text here
• Quality of informational security - Regulations issues • Job Security • TCO – Total Cost of Ownership – Will it become lower? Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
61
Types of Cloud Services
Cloud Computing
Cloud SW Multi tenancy/Platform-Centric/ User controls the data/ERP-CRM-HR
Desktop as a Service Your Text here
Desktop apps via the Internet
Your Text here PAAS
Platform as a Service Write your own application/ Development tools
IAAS Infrastructure as a Service Servers / Storage / Networks Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Cloud Computing Examples
Desktop as a Service
Cloud Computing
PAAS Platform as a Service
Docs & spreadsheets
Your Text here
IAAS Infrastructure as a Service
Your Text here
SAAS Software as a Service
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Cloud Computing
Cloud Computing Trends • Cloud computing not widely accepted yet Ø Reluctance to lose control
Your Text here
• Main areas of increase:
Your Text here
Ø Especially in IaaS area Ø In some markets SaaS is highly
Source: Insight Research Corporation
popular Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
64
The necessity to evaluate the new model
Cloud Computing
• Hot new area with great potential • ITOs are already starting to evaluate: Ø During companies acquisition Your Text here
Your Text here
Ø Shortage of cash, servers - while testing Amazon EC2 platform
• During today’s economic crisis even the most conservative of people will have to evaluate the new model
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65
STKI Recommendation
Cloud Computing
For Users: Ø to experience in the establishment of Amazon EC 2 servers Ø to use (pilot) Your SaaS Text hereapps for marginal org. needs Your Text here
For Vendors: Ø to evaluate which service/ product is appropriate for cloud work environment - to proceed the new players Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
66
Pricing
Cloud Computing
Infrastructure Cloud
• Use- based charge: • S3 –$0.15c/month per a gig • EC2–pay per use via on demand VMs-$0.10 VM instance/hour. (Amazon)
Desktop Cloud
• Free to $10 per user per month
Your Text here
Your Text here
Platform Cloud
• Pay per use: • $15 per light license per month
Cloud Application
• Pay per seat: • CRM: $40-$140 per user per month
Galit Fein’s work Copyright 2009 @STKI
High costs due to being a monopoly. Do not remove source or attribution from any graphic or portion of graphic 67 Cost may go down when new comers arrive
IT in Aggressive Cost-Cutting Times
Financial global Your Text herecrisis forced better regulations & risk mng
Increase spend on IT risk mngt
ERM
YourEnterprise Text here Risk
Mngt
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68
Enterprise Risk Mngt
Your Text here
Bernard Madoff
ERM
Your Text here
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69
IT Enterprise Risk Mngt Global Trends 2009
ERM
• Global financial crises & increasing number of recent frauds exposed the need for
new regulations
& better enforcement
• General dissatisfaction with poor corporate Your Text here
Your Text here
governance, regulatory oversight & risk mngt
• Increased org. budget for regulation & risk mngt 2008
2009
Governance & Risk Fein’s work Copyright 2009 @STKI35.0 Do not remove42.86% source or attribution from any graphic or50.00% portion of graphic ManagementGalit (also BCP) 50.0
2010 75.0
70
IT Enterprise Risk Mngt Global Trends 2009
ERM
• Risk mngt based on set of approved standards raises the level of customers confidence
In-house methodology
ITIL, CobiT, ISO
• Increased standards of regulation & risks mngt Your Text here
requires more
Your Text here
automation
• ITOs seek for solutions that meet regulations at reasonable cost & with
minimal disruption
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Enterprise Risk Management
ERM
• CEO must know what are the risks associated with IT investments just as he aware of risks associated with finance - Doubtful Debt / or other important risk Your Text here / project: • IT investment
Your Text here
aROI aBudget aSchedule
？ Risk factors Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Prepare to the Unpredictable Madoff Admits 50 Billion $ Fraud
Who Can?
Satyam, Wipro, Comverse, IBM, Oracle, Amdocs, Infosys, Cognizant, HP
Your Text here
Banking crisis: Lehman Brothers bankruptcy
ERM
firing
Your Text here
9/11
Wall Street crisis
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73
Top Pressures Driving Enterprise Risk Mngt
ERM
Top Pressers Driving ERM
46%
New/ changing regulations
YourBetter Text here risk mngt
38% Your Text here
31%
Protect the organization
Improve operational efficiencies
24% Source: Aberdeen Group 2008
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74
GRC – Governance, Risk & Compliance unify compliance with risk mngt Process
development & procedures establishment based on set of measurements
Your Text here
ERM
Balanced risk portfolio, examination of real, quantifiable costs associated with different types of IT risks
Your Text here
SOX / Sector regulations compliance
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75
Current Situation in Israel
ERM
• Quick fix one-time, often outsourced, regulation projects • “SOX is the must have - it will not have strategic impact on the organization” Your Text here
Your Text here
• Fragmented approach to GRC is inefficient & becoming a huge cost driver
• “Existing tools handle only documentation of SOX compliance procedures -they don’t check the level of enforcement!” Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
76
Governance, Risk & Compliance!
ERM
• Need for ongoing effort to comply with regulation
• Firms can no longer afford to approach compliance as Your Text here
Your Text here
tactical project like meeting the SOX deadline
• GRC technologies move from niche specialist vendors towards the large systems Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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The Growing Interest of SW vendors
ERM
• GRC acquisitions Ø 2006: SAP acquired Virsa, ERM SW provider, to bolster SAP’s SW compliance skills Ø 2007: Sun reached for startup Vaau Ø 2008: Oracle picked up longtime partner LogicalApps Your Text here
• Israeli new enforcement Start-ups:
Your Text here
Ø Xpandion – Risk mngt & behavioral analyzing SW solution Ø SPATIQ – provides an automatic tool for Entitlement mngt
• GRC often viewed as an extension of ERP & BPM tools • Tools cannot provide a complete solution without actual process change
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IT in Aggressive Cost-Cutting Times
Your Text here
Innovation
New business models
Mobile
Mobile;
Your Text here
Social Networking
Upcoming STKI Round Table on Mobile: 06/05/2009 Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
79
Mobile Phones 2009
Mobile
Mobile EVERYWHERE Your Text here
Your Text here
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80
The Mobile Revolution is just Begun
Mobile
• Mobile phones • Smart phones • Pocket PCs • PDAs
Your Text here
Your Text here
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81
Mobile Phone - MEGA Trends 2009 Private Sector
Mobile M
• Primary interface for Internet & Social Networks
O
• Personalization
I
B L
• Consumers will watch more TV on mobiles Your Text here Your Text here
E
• Dominant platform for listening to music
T R E N D S
• Mobile Wallet
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82
Time Allocation per Smartphone Application Productivity Games 1% 4% Browsing 8%
Your Text here Voice Voice only 13%! 13%
PIM 15%
Mobile
Utility 4%
Messaging Your Text here 39%
Multimedia 17% Source: Smartphone 360 study Nokia
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83
Mobile Phone - MEGA Trends 2009 Business Use
Mobile M
• Greater variety of platforms & apps
O
• Increasing complexity & capacity
I
B
• Employees use their private mobile devices for work so Your Text here
expect org. technical support
Your Text here
E T R E N D S
Ø Therefore , outsourcing for technical support
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L
84
Mobile Phone - MEGA Trends 2009 Business & Private Use
Mobile M O
• ‘Real’ smart phone –blurring lines between
B I
business & personal use
• Constant internet connection Your Text here
L E
Your Text here
• Digitalized ID
T R E N D S
• Video conference through online accounts You won’t need your laptop anymore?! Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
85
When you’re NOT in front of the Computer
Now you can: • purchase a product or service • conduct financial transactions • mobile ticketing Your Text here • send/ receive digital pictures • download entertainment content
Mobile
Your Text here
Many org. haven't yet fully understood the opportunities offered by mobility Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
86
New–generation Mobile Apps: Mobile Enterprise
Mobile Commerce
Location-based, Your Text here context-aware services (GPS)
Multiplayer, mobile gaming services
Mobile
Remote monitoring & control
Your Text here
Mobile ID/key
Voice over Wireless IP Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
87
Mobile Enterprise – Field Force
Mobile
• Mobile workers –additional products/services offering to field customers
• Access to/ update of enterprise info - guidance for fixing malfunctions, dynamic scheduling Your Text here
Your Text here
• Remote monitoring & control - Real-time field data analyzing (what, when, how much?) Selective Examples: Matrix (CallDinator)– Bezeq, HOT, Ort One (ONE1Mobile) – Bank Hapoalim, Hospitals Taldor – IDF, USPostal Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Mobile Banking
Mobile
The use of a mobile phone for financial transactions Your Text here
Your Text here
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89
Mobile Banking
Mobile
• Bank transactions from any location in real-time: Ø Account activity, deposits/withdrawals, money transfer • Stock trading: Ø Real-time data, news & updates alerts, virtual portfolio, buying & selling of stocks Yourstock Text here Your Text here • Credit cards: Ø Credit card charges Ø Real-time data of checking account balance, rapid loans Ø Location-based, context-aware services – relevant real-time discounts (mall parking, in-shop sale, etc) Selective Examples: Matrix (Bank2go) – Bank Leumi; Netwise – Mizrahi Live Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Mobile Commerce
Mobile
• Online shopping Ø Purchasing retail items through scanning - mobile wallet
• Advertising : Ø Mobile ROI measurement & analytics use to better deliver mobile & understanding consumer needs Your campaigns Text here Your Text here
• Appointments reminders & scheduling, medical results receiving:
Martix
• Travel reservations & ticketing • Shorten business process - e.g. car acquisition – real time check on mobile - who is the owner, legal owner/stolen, does it have a test? Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
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Mobile Players in Israel Partial List (alphabetical) Bynet (Paybox) IBM (Lotus mobile) Matrix (MMIS) Ness (Sybase) Your Text here Netwise (Mintbox) – browsing solution (Cellerium) – client solution • One (One1Mobile) • Taldor
• • • • •
Mobile
Your Text here
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92
Social Networking
Social Networking
Your Text here
Your Text here
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93
Why is Social Networking Important?
Social Networking
• ~500 million social network members • Be where consumers are & where future consumers will be • The largest & fastest growing application in the history Your Text here
of the web
Your Text here
• Social networking extends the marketing reach of traditional methods : Ø Communication, Hiring, KM, Public relations, R & D Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
94
Social Networking
STKI Group in LinkedIn
During a 2 month period: 483 members from all of the world, tens of In online discussions, summit participation approvals
Your Text here
Your Text here
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95
Social Networking
My Blog
Galit Fein’s World
Your Text here
Your Text here
Current Country Totals From 15 Oct 2008 to 16 Feb 2009
Israel (IL) 2,203 Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
96
Summary • Increased focus on Office of the CIO à Advanced IT Gov.: Ø Business value / IT cost optimization Ø Innovation Ø Strategic alignment Your Text here
Your Text here
• Alternative Sourcing Models – Cloud Computing • GRC-Need for ongoing effort backed by mngt frameworks • New business models – Mobile, Social Networks
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97
Your Text here
Your Text here
Galit Fein VP & Senior Analyst [email protected]
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Capex - Capital Expenditure
IT Budget mngt
Allowed company to increase their profit in the yearly report by Your Text here
to
depreciating
Your Text here
the investment over several years
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IT Budget mngt
What is Capex ? Company‘s physical assets:
Your Text here
Your Text here
Capex can include everything from repairing a roof to building a brand new factory Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
100
IT Budget mngt
Zero-Based Budgeting • Bottom Up Budgeting - justification of all expenses must be done every year
Your Text here
Your Text here
• Zero-Based Budgeting is built based on
what is needed for the upcoming period
Instead of History Based Budgeting Definition: Investopedia Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
101
Your Text here
Galit Fein VP & Senior Analyst Office of the CIO Strategies
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1
IT Trends 2009
Agenda 1
IT Trends 2009
IT trends 2009
2
IT Budget Mngt
IT Budget Mngt
3
Office of the CIO/ ITAM Your Text here
4
Sourcing/ Cloud Computing
5 Conclusion Enterprise Risk Mngt 6
Mobile/ Social Networks
Office of theText CIO here Your
Sourcing
ERM
Mobile
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2
IT in Aggressive Cost-Cutting Times IT Market decreasing -12.53%
Capex Crisis
IT Trends 2009
IT budget mngt
IT Budget cuts
Need for better Your Text here IT investments optimization
Increased focus on ITG
Technology budget is mostly nondiscretionary
Shift to discretionary cost basis when possible
Your Text here
Office of the CIO
IT Asset Mngt Sourcing Models Cloud Computing
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3
IT in Aggressive Cost-Cutting Times Financial crisis forced better regulations & risk mngt
Your Text here
Innovation
Increased spend on IT risk mngt
New business models
IT Trends 2009
Enterprise Risk Mngt
Your TextMobile; here
Social Networking
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4
IT Trends 2009
Actions taken to cut IT costs 09JanRestrict IT travel expenses
61%
Freeze IT hiring
59%
Postpone discretionary IT projects Your Text here
Renegotiate IT vendor contracts
58% Your Text here
52%
Freeze or cancel IT capital spending
49%
Reduce spending on IT staff training Reduce IT headcount
46% 34% Source: CIO IT Budget & Staffing Survey
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5
Top IT’s Priorities for 2009 in Israel
IT Trends 2009
Consolidation of IT infrastructure
62%
Renegotiation of contract
57%
Selection of IT investments based on ROI
53%
Your Text here
Your Text here
Business Intelligence
42%
Requirement and Portfolio management
31%
Improvement of IT security and compliance
30%
Automation and outsourcing testing
21% Source: STKI
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6
IT in Aggressive Cost-Cutting Times
Your Text here
IT Budget Cuts
Capex crisis
IT Budget mngt
Your Text here
IT budget mngt
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7
IT Budget mngt
IT Budget Reduction • Capex Crisis - cash flow is the KING
• Move from Capex/Opex to Zero-based budgeting Your Text here
Your Text here
• Trade non-discretionary costs for
discretionary costs Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
8
IT Budget mngt
Non-Discretionary Costs
IT budget with previous commitment & no flexibility
Your Text here
Your Text here
Unsure
Discretionary spends
Non-Discretionary spends
4%
36%
60%
Source: CIO magazine "theDoState of the CIO" survey 2008 Galit Fein’s work Copyright 2009 @STKI not remove sourceonline or attribution from any graphic or portion of graphic
9
IT Budget mngt
“Hidden” IT costs Expenses assigned before the budget year: ØPeople cost (internal staff)
ØProfessional services based on annually contracts Your Text here
Your Text here
ØHW & SW maintenance (annual app maintenance fees) ØMandatory & “must” projects: Data Storage, Networks Current high non-discretionary costs prevent business agility Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
10
Trade non-discretionary costs for discretionary costs Discretionary
Your Text here
IT Budget mngt
Non-discretionary
Your Text here
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11
How to Increase Discretionary Budget?
ITG • Office of the CIOYour Text here • Agility • Portfolio mngt
IT asset management • Software licenses
IT Budget mngt
IT procurement • Sourcing models Your Text here • Prof. services • Cloud computing
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12
IT in Aggressive Cost-Cutting Times
Text here IT Your investments optimization
Increased focus on ITG
Office of the CIO
Your Text here
Office of the CIO
Upcoming STKI Round Table on Office of the CIO: 10/06/2009 Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
13
Office of the CIO
Taking Advantage of a Downturn Reduced IT spending:
Ø Financial crisis has increased the attention to IT costs mngt Your Text here
Your Text here
Ø IT can’t afford bad decisions
Increased focus on Office of the CIO Need for better PPM 2008 Office of the CIO Project Management Office
25.0
2009 20.00%
30.0
2010 16.67%
35.0
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14
Top IT’s Priorities for 2009 in Israel
Office of the CIO
Consolidation of IT infrastructure
62%
Contract renegotiations
57%
Improving the ROI of IT investments
53%
Your Text here
Your Text here
Business Intelligence
42%
Requirement and Portfolio management
31%
Improving IT security and compliance
30%
Automating and outsourcing testing
21% Source: STKI
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15
Office of the CIO
IT Organization Today: • ITO directly affects on every business aspect • Highly embedded for the organization success:
ØIncreasing complexity of org. products/ services Your Text here
Your Text here
ØMulti-channel customer interaction
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16
Office of the CIO
IT Transformation Internal focused IT
Internal Service Provider
Your Text here
External Service Provider Your Text here
•Available & accurate info
•Align IT to business
•Align IT to customers
•IT maintenance
•Best solution for
•Business partner
•IT staff mngt
business needs
•HW availability &uptime •Technical support
•IT portfolio mngt of LOBs demands
•Business innovator engine •Transformation initiator
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17
IT Transformation through ITG OTC
From Your Text here Data Center room
Office of the CIO
To Strategic conference table
Your Text here
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18
Business Partnership Office
Office of the CIO
What is it?
Your Text here
Your Text here
What is it not? Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
19
Location of Business Referents LOB
LOB BRM IT
Your Text here
Israeli Trends:
LOB
Office of the CIO
International Trends: • BRM is not part of the IT • BR manager – business skills with understanding of IT Your Text here
IT
• BRM is part of the IT - OTC: Office of the CIO v Political issue PMO, QA, KPIs, CSO • OTC manager – IT manager with understanding of business Infra Develop. Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
Operation 20
Partnership between business & IT – 2way communication
Office of the CIO
OTC becoming the IT most important office,
but Your Text herewith CEOs recognition Your Text here of Only
IT contribution to business innovation & competitive advantage Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
21
Office of the CIO Israeli Trends Ø Innovation Ø Strategic alignment Ø Business value / IT cost optimization Ø Demand / prioritization & mngt Your Text here Ø Resource allocation & mngt Ø Increasing PMO efficiency
Office of the CIO
Advanced - ITG
ØP ØB ØB ØB You’re Here Your Text here ØB ØB Basic - EPM
We all do it to certain extent, but “What got you here, won’t get you there.” Marshall Goldsmith Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
22
Office of the CIO under New Constraints
Office of the CIO
4 Increase IT business value through IT cost optimization 4 Rebalance the IT portfolio to Increase Revenue, Reduce Costs, Manage Risk, with minor investments for Growing Your Text here
Revenue & Avoiding Future Costs
Your Text here
4 Target discretionary funds for maximum ROI
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Not ROI but Payback Period
Office of the CIO
Payback period - how quickly investments are repaid?
• Shorter payback period : ØQuick free cash for other investments Your Text here
Your Text here
ØLower risk - new future regulations, new software, new business requirements
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24
OTC/ PMO Staffing Ratio
Office of the CIO
• Average size of Israeli OTC/ PMO department: 3-5 Ø~2% of IT department (between 0.5% - 4%*) Your Text here to ~5-8% in global orgs Your Text here ØCompared
* in large enterprises, varies according to the maturity of IT Governance in the organization
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25
Office of the CIO
Demand Management
Initialization process
LOB Business Referent
Your Text here
• Alignment to business strategic goal • Pre-agreed categories set • Business Priority • Risk (new tech, # of LOBs involvement ) • ROI/ NPV • IT Evaluation • Approval
Your Text here
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OTC PMO
26
Automized Demand Management
LOB
Your Text here
Business Referent
Initialization process •Alignment to business strategic goal •Pre-agreed categories set •Risk (new tech, nu of LOBs involvement ) •Anything that helps accurate evaluation
Your Text here
Office of the CIO
OTC PMO
Source: CA PPM Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
27
Office of the CIO
Prioritization Process
Small requests Large Projects
Your Text here
Strategic, tactical, regulatory
Prioritization done By OTC/ BRM, because they know the strategy of the business
Small requests
IT Plan
Your Text here
Large Projects
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28
Project Evaluation Israeli Trends
Office of the CIO
• Projects evaluation is based on previous experience only: Ø No methodology or pricing model!
• Top Down budgeting allocation: Your Text here
Your Text here
Ø Price tag remains the same during the projects’ lifecycle
• PMOs don’t use Service Catalog: Ø Requirements variety
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29
Holistic View - Portfolio Evaluation Matrix
Office of the CIO
Projects’ Size, Risk & Value 5
The preferred project
4 3
ROI/ Payback
Your Text here
Your Text here
The size of each bubble is proportional to risk/ IT complexity
2 1 1 2 3 4 5 Business prioritization/ Strategic alignment
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30
Office of the CIO
General Welfare
• Org. holistic view vs. LOB • Each requirement is examined by its contribution to the org. • Contribution is not necessarily financial: Ø Innovation Your Text here Ø Branding
Your Text here
• Total cost of ownership (TCO) – training, infrastructure • Requirements integration Project X
Project Y
Integrated Project/ New infra product
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31
Office of the CIO
Resource Allocation & Mngt • One DB for resource mngt • Transparency • Planning based on Your Text here actual data
IT
Your Text here
• Planning vs. Execution
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32
Real Time Projects’ Dashboard Client Project # Satisfaction
Risk
On Budget
On Time
On Scope Quality Gates
Office of the CIO
Total
25 140 Your Text here
32
Your Text here
2 89
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33
Office of the CIO
ITG/ PPM Tools Demand mngt Reporting
Portfolio mngt
Your Text here
Your Text here
IT process mngt
Project mngt
Resource mngt
Financial mngt
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ITG/ PPM Tools Israeli Trends
Office of the CIO
• Most ITOs don’t implement the complete ITG/ PPM solution • Prefer to acquire only the missing PPM modules: Ø Demand mngt Ø Portfolio mngt
• Manage other modules by existing solutions, as: Yourthe Text here Your Text here Ø Project mngt – MS Project, PS Next, etc Ø Financial mngt – ERP, etc Ø Resource mngt – SP, MS Project, In-house tools, etc Ø IT process mngt - SP, In-house tools, etc Ø Reporting - SP, In-house tools, etc Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
35
ITG/ PPM Tools Israeli Trends
Office of the CIO
• PPM tools are not up-to-date, because of limited budget ITOs choose in-house developments
• PPM tools are second preference – the real change to the org. Your Text here
Your Text here
will bring governance procedures & right
methodology Office of the CIO
PPM Asset Management Project management
2008 10.0 15.0 10.0
-20.00% -13.33% 0.00%
2009 8.0 13.0 10.0
87.50% 53.85% 50.00%
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2010 15.0 20.0 15.0
36
STKI Israeli Positioning • Not a technological positioning, refers only to Israeli market • Focused on enterprise market (not SMB) • Not an STKI recommendation
Local Support
t Market Presence (X)
Vendor A
Vendor B
ü Market share - existing and new sales (more emphasis) ü Mind share (how user organizations rate vendors)
Your Text here
t Local Support (Y) – is influenced by (X)
Your Text here
ü Experience & technical knowledge, localization, support, number and kind of integrators
Worldwide Leader
t Worldwide leaders marked, based on global positioning t Vendors to watch: Are only just entering Israeli Market Vendors to Watch:
Vendor C
so can’t be positioned but should be watched Market Presence Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
37
ITG/ PPM- Positioning of the Israeli Market
Office of the CIO
Vendors to Watch:
Compuware IBM
Worldwide Leader
Local Support
CA
Your Text here
HP
Enterprise Local Solution Your Text here Mid-Tier
Microsoft MSP PS Next This analysis should be used with its supporting documents
Market Presence Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
38
Project Mngt - Positioning of the Israeli Market
Office of the CIO
Vendors to Watch:
Compuware IBM
Microsoft
Local Support
Enterprise
CA Your Text here
Your Text here
PS Next HP
Existing Israeli experience in project mng Worldwide Leader
Primavera This analysis should be used with its supporting documents
Market Presence Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
39
Another opinion – not all is Bleak!
Office of the CIO
• ITG is mostly suitable for large enterprises • There is great sense of control in SMBs • Expensive technology & methodology that require Your Text here
Your Text here
additional resources would bring the desired
transparency which will also lead to interventions & high evolvement in IT budgets
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40
IT in Aggressive Cost-Cutting Times
Technology Your Text budget here is mostly nondiscretionary
Shift to discretionary cost basis when possible
ITAM
IT Asset Mngt
Your Text here
Sourcing Models
Cloud Computing
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41
IT Asset Management
ITAM
Some IT assets are still being managed like this
Your Text here
Your Text here
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42
Software Licenses Mngt - Cost savings
ITAM
• Multiple purchasing options review – NOT automatic SW renewals!
• Monitor the actual demand for SW licenses: Ø Inventory of all desktops & what is installed on each Ø AppsYour have receiving Textbeen here abandoned, but the vendor is stillYour Text here licensing revenue Ø Overpayment for licenses that aren't being used (result of volume discount) à “
Shelf applications”
Good contract is not about getting a good price – it’s about assuring value! Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
43
IT Application Portfolio Mngt Israeli Trends
ITAM
• High variety between the ITOs Ø from having no idea where IT assets are – to ITAM with full SW usage metering with integration to ERP & HD
• Major challenges: Your Text here Ø SW Usage metering
Your Text here
Ø Type of usage (change performance/ read only)
• The tougher the formal procedures are - the easier ITAM • Lack of ITAM tools maturity • ITAM tools often viewed as an extension of ERP & PPM tools Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
44
Service Desk
Service Desk
HD is amongst the primary targets for cost cutting
Your Text here
Your Text here
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45
Israeli Trends of Service Desk
Service Desk
• Although a lot have been done to improve HD staff productivity: Ø Best practices (ITIL) widespread acceptance among large & more complex ITOs Your Text here
Ø Desktop configurations standardization
Your Text here
Ø Sophisticated HD tools - web-based user self-service, automated email response SW, incident tracking systems Ø Remote access Ø Outsourcing
Upcoming STKI RT on SD: 31/05/2009
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46
Vendors Trends of Service Desk Tools
Service Desk
• Vendors have followed with tools that assist in the implementation of ITIL processes
• Major vendors have expanded their offerings: Your Text here
Ø Asset mngt portfolio
Your Text here
Ø SaaS model Ø CMDB
• Service desk mngt tool is a mature market Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
47
IT Service Desk – Positioning of the Israeli Market Vendors to Watch: IBM
Service Desk
Microsoft CA
Local Support
SAP HP
Worldwide Leader
BMC
Siebel Your Text here
Your Text here
Enterprise MID-Tier
PeopleSoft
Pivotal
SysAid
IT HD Modules
This analysis should be used with its supporting documents
Market Presence Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
48
IT in Aggressive Cost-Cutting Times
Your Text is here Technology not a discretionary asset
Shift to discretionary cost basis when possible
Sourcing Models
Your Text here
Sourcing Models
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49
Sourcing Models
Cost Cutting Outsourcing
Your Text here
Your Text here
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50
Global Trends of Outsourcing
Sourcing Models
• Outsourcing landscape changing due to: ØGlobalization ØCloud Computing Your Text here
ØProviders will turn to SaaS during
Your Text here
the financial crisis
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51
Global Trends of Outsourcing
Sourcing Models
• ITOs will turn to outsourcing for cost cutting Ø Non-discretionary expenditure reduction Ø Avoidance of capital investment Your Text here • Growing outsourcing segments:
Your Text here
Ø QA Ø BPO - greater variety of offerings
• Crowdsourcing – e.g: Amazon.com's Mechanical Turk (http://www.mturk.com/mturk/welcome)
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52
Israeli Trends of Outsourcing
Sourcing Models
• Steady & mature market growth of 3% (from 405 to $417 M) • Outsourcing market grew this year due to increasing scope of existing client & a few new deals
• Both largest deals of this year were comprehensive IT Your Text here Your Text here outsourcing in Public sector
• Rest of deals – small selective outsourcing • Decline in number of deals • NO backsourcing deals Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
53
Current Provider Landscape Israeli Trends
Sourcing Models
ØHP-EDS, Ness, Malam-Team, IBM ØNew global player: TCS (TATA) Your Text here
Your Text here
• Number of vendors went up in 2008 due to entrance of many specialized players: ØBynet, Taldor, Yael, El-AD, etc
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54
Sourcing Models
Israeli Nearshore
• Acknowledging the advantage & cost saving (up to 50%) by outsourcing: the transition from PS outsourcing Your to Text here
• Existing clients have
Matrix Global
Your Text here
Malam (Ma’alot); Ness (EDC); Aman (Tehila)
broaden their scope Offshore: NTS
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55
Israeli Trends of Professional Services
Sourcing Models
• Professional services market has dropped • Mostly due to price & PS working hours reduction Ø PS provided, as promised, flexibility to org, which Your Text here
Your Text here
had to decrease their activity
temps
2008 72.0
-30.56%
2009 50.0
50.00%
2010 75.0
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56
Israeli Trends of Professional Services
Sourcing Models
4Cheapest “Cost Plus” model à buying PS instead of the capacity Your Text here
Your Text here
4Failure of the business model à NO premium for flexibility & providers’ financing: (overtime hours, sick pay, miluim, training, support, interest, etc)
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57
IT in Aggressive Cost-Cutting Times
Your Text is here Technology not a discretionary asset
Shift to discretionary cost basis where possible
Your Text here
Cloud Computing
Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
58
Cloud Computing Definition
Cloud Computing
• Cloud computing refers to highly scalable IT
resources—SW, CPUs, storage capacity—that are housed outside of company data centers, available on demand over the Internet, & whose usage is measured Your Text& herebilled incrementally. Your Text here
• In-house clouds mimic those characteristics inside
the company firewall but lack the economies of scale of public clouds. Source: Informationweek Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
59
Cloud Computing
Cloud Computing Benefits • No Capital Expenditure but pay-per-use • Device & location independence Your Text here
• Performance is monitored 24x7
Your Text here
• Scalability • Innovation Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
60
Cloud Computing Challenges
Cloud Computing
• Mngt & monitoring ability of cloud companies • Credit dilemma • Reliability of cloud service providers (ISO, SAS70 -?) Your Text here
Your Text here
• Quality of informational security - Regulations issues • Job Security • TCO – Total Cost of Ownership – Will it become lower? Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
61
Types of Cloud Services
Cloud Computing
Cloud SW Multi tenancy/Platform-Centric/ User controls the data/ERP-CRM-HR
Desktop as a Service Your Text here
Desktop apps via the Internet
Your Text here PAAS
Platform as a Service Write your own application/ Development tools
IAAS Infrastructure as a Service Servers / Storage / Networks Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
62
Cloud Computing Examples
Desktop as a Service
Cloud Computing
PAAS Platform as a Service
Docs & spreadsheets
Your Text here
IAAS Infrastructure as a Service
Your Text here
SAAS Software as a Service
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63
Cloud Computing
Cloud Computing Trends • Cloud computing not widely accepted yet Ø Reluctance to lose control
Your Text here
• Main areas of increase:
Your Text here
Ø Especially in IaaS area Ø In some markets SaaS is highly
Source: Insight Research Corporation
popular Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
64
The necessity to evaluate the new model
Cloud Computing
• Hot new area with great potential • ITOs are already starting to evaluate: Ø During companies acquisition Your Text here
Your Text here
Ø Shortage of cash, servers - while testing Amazon EC2 platform
• During today’s economic crisis even the most conservative of people will have to evaluate the new model
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65
STKI Recommendation
Cloud Computing
For Users: Ø to experience in the establishment of Amazon EC 2 servers Ø to use (pilot) Your SaaS Text hereapps for marginal org. needs Your Text here
For Vendors: Ø to evaluate which service/ product is appropriate for cloud work environment - to proceed the new players Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
66
Pricing
Cloud Computing
Infrastructure Cloud
• Use- based charge: • S3 –$0.15c/month per a gig • EC2–pay per use via on demand VMs-$0.10 VM instance/hour. (Amazon)
Desktop Cloud
• Free to $10 per user per month
Your Text here
Your Text here
Platform Cloud
• Pay per use: • $15 per light license per month
Cloud Application
• Pay per seat: • CRM: $40-$140 per user per month
Galit Fein’s work Copyright 2009 @STKI
High costs due to being a monopoly. Do not remove source or attribution from any graphic or portion of graphic 67 Cost may go down when new comers arrive
IT in Aggressive Cost-Cutting Times
Financial global Your Text herecrisis forced better regulations & risk mng
Increase spend on IT risk mngt
ERM
YourEnterprise Text here Risk
Mngt
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68
Enterprise Risk Mngt
Your Text here
Bernard Madoff
ERM
Your Text here
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69
IT Enterprise Risk Mngt Global Trends 2009
ERM
• Global financial crises & increasing number of recent frauds exposed the need for
new regulations
& better enforcement
• General dissatisfaction with poor corporate Your Text here
Your Text here
governance, regulatory oversight & risk mngt
• Increased org. budget for regulation & risk mngt 2008
2009
Governance & Risk Fein’s work Copyright 2009 @STKI35.0 Do not remove42.86% source or attribution from any graphic or50.00% portion of graphic ManagementGalit (also BCP) 50.0
2010 75.0
70
IT Enterprise Risk Mngt Global Trends 2009
ERM
• Risk mngt based on set of approved standards raises the level of customers confidence
In-house methodology
ITIL, CobiT, ISO
• Increased standards of regulation & risks mngt Your Text here
requires more
Your Text here
automation
• ITOs seek for solutions that meet regulations at reasonable cost & with
minimal disruption
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71
Enterprise Risk Management
ERM
• CEO must know what are the risks associated with IT investments just as he aware of risks associated with finance - Doubtful Debt / or other important risk Your Text here / project: • IT investment
Your Text here
aROI aBudget aSchedule
？ Risk factors Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
72
Prepare to the Unpredictable Madoff Admits 50 Billion $ Fraud
Who Can?
Satyam, Wipro, Comverse, IBM, Oracle, Amdocs, Infosys, Cognizant, HP
Your Text here
Banking crisis: Lehman Brothers bankruptcy
ERM
firing
Your Text here
9/11
Wall Street crisis
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73
Top Pressures Driving Enterprise Risk Mngt
ERM
Top Pressers Driving ERM
46%
New/ changing regulations
YourBetter Text here risk mngt
38% Your Text here
31%
Protect the organization
Improve operational efficiencies
24% Source: Aberdeen Group 2008
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74
GRC – Governance, Risk & Compliance unify compliance with risk mngt Process
development & procedures establishment based on set of measurements
Your Text here
ERM
Balanced risk portfolio, examination of real, quantifiable costs associated with different types of IT risks
Your Text here
SOX / Sector regulations compliance
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75
Current Situation in Israel
ERM
• Quick fix one-time, often outsourced, regulation projects • “SOX is the must have - it will not have strategic impact on the organization” Your Text here
Your Text here
• Fragmented approach to GRC is inefficient & becoming a huge cost driver
• “Existing tools handle only documentation of SOX compliance procedures -they don’t check the level of enforcement!” Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
76
Governance, Risk & Compliance!
ERM
• Need for ongoing effort to comply with regulation
• Firms can no longer afford to approach compliance as Your Text here
Your Text here
tactical project like meeting the SOX deadline
• GRC technologies move from niche specialist vendors towards the large systems Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
77
The Growing Interest of SW vendors
ERM
• GRC acquisitions Ø 2006: SAP acquired Virsa, ERM SW provider, to bolster SAP’s SW compliance skills Ø 2007: Sun reached for startup Vaau Ø 2008: Oracle picked up longtime partner LogicalApps Your Text here
• Israeli new enforcement Start-ups:
Your Text here
Ø Xpandion – Risk mngt & behavioral analyzing SW solution Ø SPATIQ – provides an automatic tool for Entitlement mngt
• GRC often viewed as an extension of ERP & BPM tools • Tools cannot provide a complete solution without actual process change
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78
IT in Aggressive Cost-Cutting Times
Your Text here
Innovation
New business models
Mobile
Mobile;
Your Text here
Social Networking
Upcoming STKI Round Table on Mobile: 06/05/2009 Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
79
Mobile Phones 2009
Mobile
Mobile EVERYWHERE Your Text here
Your Text here
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80
The Mobile Revolution is just Begun
Mobile
• Mobile phones • Smart phones • Pocket PCs • PDAs
Your Text here
Your Text here
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81
Mobile Phone - MEGA Trends 2009 Private Sector
Mobile M
• Primary interface for Internet & Social Networks
O
• Personalization
I
B L
• Consumers will watch more TV on mobiles Your Text here Your Text here
E
• Dominant platform for listening to music
T R E N D S
• Mobile Wallet
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82
Time Allocation per Smartphone Application Productivity Games 1% 4% Browsing 8%
Your Text here Voice Voice only 13%! 13%
PIM 15%
Mobile
Utility 4%
Messaging Your Text here 39%
Multimedia 17% Source: Smartphone 360 study Nokia
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83
Mobile Phone - MEGA Trends 2009 Business Use
Mobile M
• Greater variety of platforms & apps
O
• Increasing complexity & capacity
I
B
• Employees use their private mobile devices for work so Your Text here
expect org. technical support
Your Text here
E T R E N D S
Ø Therefore , outsourcing for technical support
Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
L
84
Mobile Phone - MEGA Trends 2009 Business & Private Use
Mobile M O
• ‘Real’ smart phone –blurring lines between
B I
business & personal use
• Constant internet connection Your Text here
L E
Your Text here
• Digitalized ID
T R E N D S
• Video conference through online accounts You won’t need your laptop anymore?! Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
85
When you’re NOT in front of the Computer
Now you can: • purchase a product or service • conduct financial transactions • mobile ticketing Your Text here • send/ receive digital pictures • download entertainment content
Mobile
Your Text here
Many org. haven't yet fully understood the opportunities offered by mobility Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
86
New–generation Mobile Apps: Mobile Enterprise
Mobile Commerce
Location-based, Your Text here context-aware services (GPS)
Multiplayer, mobile gaming services
Mobile
Remote monitoring & control
Your Text here
Mobile ID/key
Voice over Wireless IP Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
87
Mobile Enterprise – Field Force
Mobile
• Mobile workers –additional products/services offering to field customers
• Access to/ update of enterprise info - guidance for fixing malfunctions, dynamic scheduling Your Text here
Your Text here
• Remote monitoring & control - Real-time field data analyzing (what, when, how much?) Selective Examples: Matrix (CallDinator)– Bezeq, HOT, Ort One (ONE1Mobile) – Bank Hapoalim, Hospitals Taldor – IDF, USPostal Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
88
Mobile Banking
Mobile
The use of a mobile phone for financial transactions Your Text here
Your Text here
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89
Mobile Banking
Mobile
• Bank transactions from any location in real-time: Ø Account activity, deposits/withdrawals, money transfer • Stock trading: Ø Real-time data, news & updates alerts, virtual portfolio, buying & selling of stocks Yourstock Text here Your Text here • Credit cards: Ø Credit card charges Ø Real-time data of checking account balance, rapid loans Ø Location-based, context-aware services – relevant real-time discounts (mall parking, in-shop sale, etc) Selective Examples: Matrix (Bank2go) – Bank Leumi; Netwise – Mizrahi Live Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
90
Mobile Commerce
Mobile
• Online shopping Ø Purchasing retail items through scanning - mobile wallet
• Advertising : Ø Mobile ROI measurement & analytics use to better deliver mobile & understanding consumer needs Your campaigns Text here Your Text here
• Appointments reminders & scheduling, medical results receiving:
Martix
• Travel reservations & ticketing • Shorten business process - e.g. car acquisition – real time check on mobile - who is the owner, legal owner/stolen, does it have a test? Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
91
Mobile Players in Israel Partial List (alphabetical) Bynet (Paybox) IBM (Lotus mobile) Matrix (MMIS) Ness (Sybase) Your Text here Netwise (Mintbox) – browsing solution (Cellerium) – client solution • One (One1Mobile) • Taldor
• • • • •
Mobile
Your Text here
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92
Social Networking
Social Networking
Your Text here
Your Text here
Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
93
Why is Social Networking Important?
Social Networking
• ~500 million social network members • Be where consumers are & where future consumers will be • The largest & fastest growing application in the history Your Text here
of the web
Your Text here
• Social networking extends the marketing reach of traditional methods : Ø Communication, Hiring, KM, Public relations, R & D Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
94
Social Networking
STKI Group in LinkedIn
During a 2 month period: 483 members from all of the world, tens of In online discussions, summit participation approvals
Your Text here
Your Text here
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95
Social Networking
My Blog
Galit Fein’s World
Your Text here
Your Text here
Current Country Totals From 15 Oct 2008 to 16 Feb 2009
Israel (IL) 2,203 Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
96
Summary • Increased focus on Office of the CIO à Advanced IT Gov.: Ø Business value / IT cost optimization Ø Innovation Ø Strategic alignment Your Text here
Your Text here
• Alternative Sourcing Models – Cloud Computing • GRC-Need for ongoing effort backed by mngt frameworks • New business models – Mobile, Social Networks
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97
Your Text here
Your Text here
Galit Fein VP & Senior Analyst [email protected]
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98
Capex - Capital Expenditure
IT Budget mngt
Allowed company to increase their profit in the yearly report by Your Text here
to
depreciating
Your Text here
the investment over several years
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99
IT Budget mngt
What is Capex ? Company‘s physical assets:
Your Text here
Your Text here
Capex can include everything from repairing a roof to building a brand new factory Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
100
IT Budget mngt
Zero-Based Budgeting • Bottom Up Budgeting - justification of all expenses must be done every year
Your Text here
Your Text here
• Zero-Based Budgeting is built based on
what is needed for the upcoming period
Instead of History Based Budgeting Definition: Investopedia Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic
101
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