Body Language Summary 2
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Slide 1
Communication Skills
3
Use of Body Language in
Communications Dr. Heba Nayef PowerPoint slides created by Dr. Heba Nayef © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 2
Body Language & Communication
3
“The eyes of men converse as much as their tongues, with the advantage that the ocular dialect needs no dictionary, but is understood the world over.” Ralph Waldo Emerson
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 3
Body Language • • • • •
3
Quiz Seating positions Smiles Cross cultural differences Putting it all together
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 4
Body Language
3
What are these people displaying?
Acceptance/courtship, openness, and secretiveness © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 5
Body Language
3
Boredom/confidence, defensiveness, and cooperation/acceptance © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 6
Body Language
3
Readiness, nervousness/suspicion, and reassurance/evaluation © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 7
Body Language
3
Frustration/selfcontrol
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 8
Body Language
3
The bore and his victim © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 9
Body Language
The suppressed gesture
3
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 10
Body Language
The audience nobody wants
3
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 11
Body Language
The defensive
The bored.
3
The shy female
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 12
Body Language
3
• SEATING POSITION - The Table Test - Types of Tables - The Effect on Learning - Decisions Over Dinner
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 13
Seating Position •
3
Where to sit and why
“Just feel at home and tell me all about it.” © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 14
Seating Position
3
• The Table Test
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 15
The Table Test
3
• You will interview someone for a job in a small, friendly company. • You are going to help someone complete a crossword puzzle. • You are going to play chess against someone. • You are in a public library and don't want any involvement.
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 16
The Table Test
3
• B1 The Corner Position
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 17
The Table Test
3
• B2 The Co-operative Position
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 18
The Table Test
3
• B3 The Competitive/Defensive Position
Sitting directly opposite others creates bad vibes. © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 19
The Table Test
3
• B4S The Independent Position
Sitting directly opposite others you do not want to get involved. © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 20
Types of Tables
3
• The Square Table
Competitive and corner position for all © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 21
Types of Tables
3
• The Round Table
King Arthur’s concept © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 22
Types of Tables
3
• The Rectangular Table
Power positions at a rectangular table © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 23
The Effect on Learning
3
• The Attention Zone
• The Funnel Effect © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 24
Decisions Over Dinner
3
• Things To Consider - Choice of Place - Seating Positions
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 25
Smiles
3
• The magic of the smile • Genuine or false • Types of smile
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 26
Smiles
3
• Greeting Differences “ A Smile is the shortest distance between two people.”
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 27
Smiles
3
• Genuine Vs. False
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 28
Smiles
3
• Smile and the Brain
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 29
Smiles
3
• Types of smiles
• The Tight-Lipped Smile
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 30
Smiles
3
• The twisted smile
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 31
Smiles
3
• The drop-jaw smile
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 32
Smiles
3
• The sideways-looking-up smile
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 33
Greeting Differences
3
• Hand Shake • Cheek kiss • Common cross-cultural gestures • How to offend other cultures
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 34
Cross Cultural Differences
3
• To touch or not to touch
Don't touch
Germany Japan England USA & Canada Australia New Zealand
Do Touch India Turkey France Italy Greece Spain
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 35
Cross Cultural Differences
3
• To touch or not to touch
Don't touch
Estonia Portugal Northern Europe Scandinavia
Do Touch
Middle East Parts of Asia Russia
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 36
Cross-Cultural Differences
3
• Cross-cultural gestures - The Ring Westerner Japanese French Turks Brazilians
Ok Money Zero Insult Insult
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 37
Cross-Cultural Gestures •
3
The Thumb-Up
Good One/Five Insult
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 38
Cross-Cultural Gestures •
3
The V-Sign
America Britain/Australia/Malta Germany France
Two Up Yours Victory Peace
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 39
Cross-Cultural Gestures •
3
The Thumb-Index Sign
Europe Britain/Australia America Japan
Two One Waiter An Insult
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 40
Cross-Cultural Gestures •
3
The Open Palm Sign Western Countries Everywhere Egypt, Greece & Turkey
Five Stop Go To Hell
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 41
Cross-Cultural Differences •
3
Offending other cultures
America
Football Gesture
Italy
Jail able Offence
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 42
Putting It All Together •
3
What are the main signals ?
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 43
Putting It All Together •
3
What are the main signals ?
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 44
Putting It All Together •
3
What are the main signals ?
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 45
Putting It All Together •
3
What are the main signals ?
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 46
Putting It All Together •
3
What are the main signals ?
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 47
Putting It All Together •
3
What are the main signals ?
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Communication Skills
3
Use of Body Language in
Communications Dr. Heba Nayef PowerPoint slides created by Dr. Heba Nayef © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 2
Body Language & Communication
3
“The eyes of men converse as much as their tongues, with the advantage that the ocular dialect needs no dictionary, but is understood the world over.” Ralph Waldo Emerson
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 3
Body Language • • • • •
3
Quiz Seating positions Smiles Cross cultural differences Putting it all together
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 4
Body Language
3
What are these people displaying?
Acceptance/courtship, openness, and secretiveness © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 5
Body Language
3
Boredom/confidence, defensiveness, and cooperation/acceptance © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 6
Body Language
3
Readiness, nervousness/suspicion, and reassurance/evaluation © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 7
Body Language
3
Frustration/selfcontrol
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 8
Body Language
3
The bore and his victim © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 9
Body Language
The suppressed gesture
3
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 10
Body Language
The audience nobody wants
3
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 11
Body Language
The defensive
The bored.
3
The shy female
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 12
Body Language
3
• SEATING POSITION - The Table Test - Types of Tables - The Effect on Learning - Decisions Over Dinner
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 13
Seating Position •
3
Where to sit and why
“Just feel at home and tell me all about it.” © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 14
Seating Position
3
• The Table Test
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 15
The Table Test
3
• You will interview someone for a job in a small, friendly company. • You are going to help someone complete a crossword puzzle. • You are going to play chess against someone. • You are in a public library and don't want any involvement.
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 16
The Table Test
3
• B1 The Corner Position
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 17
The Table Test
3
• B2 The Co-operative Position
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 18
The Table Test
3
• B3 The Competitive/Defensive Position
Sitting directly opposite others creates bad vibes. © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 19
The Table Test
3
• B4S The Independent Position
Sitting directly opposite others you do not want to get involved. © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 20
Types of Tables
3
• The Square Table
Competitive and corner position for all © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 21
Types of Tables
3
• The Round Table
King Arthur’s concept © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 22
Types of Tables
3
• The Rectangular Table
Power positions at a rectangular table © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 23
The Effect on Learning
3
• The Attention Zone
• The Funnel Effect © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 24
Decisions Over Dinner
3
• Things To Consider - Choice of Place - Seating Positions
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 25
Smiles
3
• The magic of the smile • Genuine or false • Types of smile
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 26
Smiles
3
• Greeting Differences “ A Smile is the shortest distance between two people.”
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 27
Smiles
3
• Genuine Vs. False
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 28
Smiles
3
• Smile and the Brain
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 29
Smiles
3
• Types of smiles
• The Tight-Lipped Smile
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 30
Smiles
3
• The twisted smile
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 31
Smiles
3
• The drop-jaw smile
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 32
Smiles
3
• The sideways-looking-up smile
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 33
Greeting Differences
3
• Hand Shake • Cheek kiss • Common cross-cultural gestures • How to offend other cultures
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 34
Cross Cultural Differences
3
• To touch or not to touch
Don't touch
Germany Japan England USA & Canada Australia New Zealand
Do Touch India Turkey France Italy Greece Spain
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 35
Cross Cultural Differences
3
• To touch or not to touch
Don't touch
Estonia Portugal Northern Europe Scandinavia
Do Touch
Middle East Parts of Asia Russia
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 36
Cross-Cultural Differences
3
• Cross-cultural gestures - The Ring Westerner Japanese French Turks Brazilians
Ok Money Zero Insult Insult
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 37
Cross-Cultural Gestures •
3
The Thumb-Up
Good One/Five Insult
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 38
Cross-Cultural Gestures •
3
The V-Sign
America Britain/Australia/Malta Germany France
Two Up Yours Victory Peace
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 39
Cross-Cultural Gestures •
3
The Thumb-Index Sign
Europe Britain/Australia America Japan
Two One Waiter An Insult
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 40
Cross-Cultural Gestures •
3
The Open Palm Sign Western Countries Everywhere Egypt, Greece & Turkey
Five Stop Go To Hell
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 41
Cross-Cultural Differences •
3
Offending other cultures
America
Football Gesture
Italy
Jail able Offence
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 42
Putting It All Together •
3
What are the main signals ?
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 43
Putting It All Together •
3
What are the main signals ?
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 44
Putting It All Together •
3
What are the main signals ?
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 45
Putting It All Together •
3
What are the main signals ?
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 46
Putting It All Together •
3
What are the main signals ?
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 47
Putting It All Together •
3
What are the main signals ?
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
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