Body Language Summary 1
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Slide 1
Communication Skills
3
Use of Body Language in
Communications Dr. Heba Nayef PowerPoint slides created by Dr. Heba Nayef © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
3
Body Language & Communication واﻟﻌﻴﻦ ﺗﻌﻠﻢ ﻣﻦ ﻋﻴﻨﻰ ﻣﺤﺪﺛﻬﺎ إن آﺎن ﻣﻦ ﺣﺰﺑﻬﺎ أو ﻣﻦ ﻳﻌﺎدﻳﻬﺎ ﻋﻴﻨﺎك ﻗﺪ دﻟﺘﺎ ﻋﻴﻨﺎى ﻣﻨﻚ ﻋﻠﻰ أﺷﻴﺎء ﻟﻮﻻهﺎ ﻣﺎ آﻨﺖ ﺗﺒﺪﻳﻬﺎ اﻹﻣﺎم ﻋﻠﻰ اﺑﻦ أﺑﻰ ﻃﺎﻟﺐ
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 2
Slide 3
Body Language & Communication
3
“ Listen not to what a man says but rather to what he does not.” Jibran K. Jibran
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 4
Body Language
2
• Various methods of communication • Importance of non-verbal communication • Using both verbal and non-verbal messages to enhance communication abilities
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 5
Body Language
2
• PERSONOLOGY “Physiognomy
Tolerance
Intolerance
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 6
Body Language
2
• PHRENOLOGY
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 7
Various Methods of communications
3
Messages
Verbal
Non-verbal © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 8
Non-Verbal Communication
3
• Where to look for clues? - Facial Expressions - Hand Gestures - Sitting , standing and walking ways
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 9
Non-Verbal Communication
3
What can you say about these two groups?
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 10
Non-Verbal Communication
3
What can you say about these two groups?
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 11
Non-Verbal Communication
3
Who is who? The husband, the lover , the salesman © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 12
Non-Verbal Communication
3
Who is who? The preoccupied, the burst-of-energy, the dejected, the strutter? © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 13
Types of Attitudes
3
Attitudes
Openness
Defensiveness
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 14
Types of Attitudes & Gestures
3
OPENESS Cooperation & Willingness
Confidence
Appraisal
Enthusiasm
Sincerity
Acceptance
Readiness
Reassurance © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 15
Open Attitude
Cooperation & Willingness
3
Open hand gestures
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 16
Open Attitude Confidence
3
Thumbs displaying confident authoritative attitude
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 17
Open Attitude Confidence
3
The superiority-confident gesture
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 18
Open Attitude Confidence
3
Steepling
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 19
Open Attitude Appraisals
A critical evaluation
3
Not really impressed © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 20
Open Attitude Appraisals
Chin Stroking
3
Schwarzenegger making his point and host thinking it over © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 21
Open Attitude Appraisals
Buying Time
3
Buyer & Seller Appraisal & Enthusiasm © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 22
Open Attitude Readiness
Hands on hip Typical readiness gesture
3
Sit-down readiness © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 23
Open Attitude Sincerity
3
Honesty
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 24
Types of Attitudes & Gestures
3
DEFENSIVENESS Lying
Suspicion
Frustration
Nervousness
Boredom
Domination/ Arrogance
Self Doubt
Rejection © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 25
Defensive Gestures Nervousness
Cuff-Link-Adjust
3
Hiding his conversation © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 26
Defensive Gestures Deceit signals
3
Hear no evil, see no evil and speak no evil © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 27
Defensive Gestures Deceit signals
3
The Seven Most Common Lying Gestures
1- Cover the mouth © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 28
Defensive Gestures Deceit signals
2- Touch the nose
3
3- The eye rub
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 29
Defensive Gestures Deceit signals
4- The ear grab
3
5- The nose scratch
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 30
Defensive Gestures Deceit signals
6- The collar pull
3
7- The finger in the mouth © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 31
Defensive Gestures Rejection
Crossed arms
3
Hands gripping © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 32
Defensive Gestures Rejection
The arm barrier says no
3
She is now more open to ideas © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 33
Defensive Gestures Boredom
Interrupt Gesture
3
Extreme boredom Hand supporting head © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 34
Defensive Gestures Domination/ Arrogance
The Straddler
3
The Smug © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 35
Defensive Gestures Domination/ Arrogance
The American Figure Four
3
SThe European style © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 36
Defensive Gestures Domination/ Arrogance
3
The cool, confident guy thinks that he knows everything and has more bananas than everyone © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 37
Defensive Gestures Frustration
“What can I do about it.”
3
Even with the smile the hand grip shows frustration © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 38
Who is Who?
2
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 39
Who is in control?
2
Standing on the left side gives Bill Clinton advantage over Blair
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 40
Who is in control?
2
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Communication Skills
3
Use of Body Language in
Communications Dr. Heba Nayef PowerPoint slides created by Dr. Heba Nayef © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
3
Body Language & Communication واﻟﻌﻴﻦ ﺗﻌﻠﻢ ﻣﻦ ﻋﻴﻨﻰ ﻣﺤﺪﺛﻬﺎ إن آﺎن ﻣﻦ ﺣﺰﺑﻬﺎ أو ﻣﻦ ﻳﻌﺎدﻳﻬﺎ ﻋﻴﻨﺎك ﻗﺪ دﻟﺘﺎ ﻋﻴﻨﺎى ﻣﻨﻚ ﻋﻠﻰ أﺷﻴﺎء ﻟﻮﻻهﺎ ﻣﺎ آﻨﺖ ﺗﺒﺪﻳﻬﺎ اﻹﻣﺎم ﻋﻠﻰ اﺑﻦ أﺑﻰ ﻃﺎﻟﺐ
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 2
Slide 3
Body Language & Communication
3
“ Listen not to what a man says but rather to what he does not.” Jibran K. Jibran
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 4
Body Language
2
• Various methods of communication • Importance of non-verbal communication • Using both verbal and non-verbal messages to enhance communication abilities
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 5
Body Language
2
• PERSONOLOGY “Physiognomy
Tolerance
Intolerance
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 6
Body Language
2
• PHRENOLOGY
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 7
Various Methods of communications
3
Messages
Verbal
Non-verbal © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 8
Non-Verbal Communication
3
• Where to look for clues? - Facial Expressions - Hand Gestures - Sitting , standing and walking ways
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 9
Non-Verbal Communication
3
What can you say about these two groups?
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 10
Non-Verbal Communication
3
What can you say about these two groups?
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 11
Non-Verbal Communication
3
Who is who? The husband, the lover , the salesman © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 12
Non-Verbal Communication
3
Who is who? The preoccupied, the burst-of-energy, the dejected, the strutter? © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 13
Types of Attitudes
3
Attitudes
Openness
Defensiveness
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 14
Types of Attitudes & Gestures
3
OPENESS Cooperation & Willingness
Confidence
Appraisal
Enthusiasm
Sincerity
Acceptance
Readiness
Reassurance © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 15
Open Attitude
Cooperation & Willingness
3
Open hand gestures
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 16
Open Attitude Confidence
3
Thumbs displaying confident authoritative attitude
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 17
Open Attitude Confidence
3
The superiority-confident gesture
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 18
Open Attitude Confidence
3
Steepling
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 19
Open Attitude Appraisals
A critical evaluation
3
Not really impressed © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 20
Open Attitude Appraisals
Chin Stroking
3
Schwarzenegger making his point and host thinking it over © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 21
Open Attitude Appraisals
Buying Time
3
Buyer & Seller Appraisal & Enthusiasm © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 22
Open Attitude Readiness
Hands on hip Typical readiness gesture
3
Sit-down readiness © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 23
Open Attitude Sincerity
3
Honesty
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 24
Types of Attitudes & Gestures
3
DEFENSIVENESS Lying
Suspicion
Frustration
Nervousness
Boredom
Domination/ Arrogance
Self Doubt
Rejection © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 25
Defensive Gestures Nervousness
Cuff-Link-Adjust
3
Hiding his conversation © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 26
Defensive Gestures Deceit signals
3
Hear no evil, see no evil and speak no evil © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 27
Defensive Gestures Deceit signals
3
The Seven Most Common Lying Gestures
1- Cover the mouth © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 28
Defensive Gestures Deceit signals
2- Touch the nose
3
3- The eye rub
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 29
Defensive Gestures Deceit signals
4- The ear grab
3
5- The nose scratch
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 30
Defensive Gestures Deceit signals
6- The collar pull
3
7- The finger in the mouth © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 31
Defensive Gestures Rejection
Crossed arms
3
Hands gripping © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 32
Defensive Gestures Rejection
The arm barrier says no
3
She is now more open to ideas © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 33
Defensive Gestures Boredom
Interrupt Gesture
3
Extreme boredom Hand supporting head © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 34
Defensive Gestures Domination/ Arrogance
The Straddler
3
The Smug © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 35
Defensive Gestures Domination/ Arrogance
The American Figure Four
3
SThe European style © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 36
Defensive Gestures Domination/ Arrogance
3
The cool, confident guy thinks that he knows everything and has more bananas than everyone © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 37
Defensive Gestures Frustration
“What can I do about it.”
3
Even with the smile the hand grip shows frustration © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 38
Who is Who?
2
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 39
Who is in control?
2
Standing on the left side gives Bill Clinton advantage over Blair
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 40
Who is in control?
2
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
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