Aspa Service Charter
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Army Vision: By 2028, a world-class Army that is a source of national pride
(Republic Act 9485 of the Anti-Red Tape Act of 2007 passed in order to improve efficiency in the delivery of government service to the public by reducing bureaucratic red tape, preventing graft and corruption and providing penalty thereof)
Army Core Purpose: Serving the people. Securing the land 1
Army Vision: By 2028, a world-class Army that is a source of national pride
Foreword The Accounting Service Philippine Army (ASPA), as the office that adheres to the state accounting and auditing standards, rules and regulations, reiterates our commitment towards achieving excellent service through the ASPA Citizen’s Charter. With this charter, we hope to provide quality services that would display the competence, commitment, and dedication of our personnel, contributory towards the attainment of the Army Vision that by 2028, we have a world-class Army that is a source of national pride. The ASPA’s Charter showcases the key frontline services it provides, including the step-by-step procedures on how these services are availed by the clients and the time expected that each activity for each frontline service can be finished, necessary for the completion of a particular request. The simplicity and conciseness of this charter will ensure that the services we provide can be better understood and that their requests can be easily processed and completed in due time. We sincerely believe that this Charter will be helpful to the Philippine Army personnel as an effective tool to check if the office is performing its mandate else we will improve the system subject to the comments of our clients.
MRS AYLENE P GARCIA, CPA Acting Army Chief Accountant
Army Core Purpose: Serving the people. Securing the land 2
Army Vision: By 2028, a world-class Army that is a source of national pride
Table of Contents
Foreword - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
i
Vision and Mandate - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
ii
Performance Pledge - - - - -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
1
Frontline Services - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
2
Issuance of PA Accountability Clearance - - - - - - - - - - - - - - - - - - - - -
3-4
Processing of Claims - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
5-6
Granting and Liquidation of Cash Advance - - - - - - - - - - - - - - - - - - - -
7-12
Issuance of Certification of Availability of Funds - - - - - - - - - - - - - - - -
13-14
Issuance of Notice of Transfer of Allocation - - - - - - - - - - - - - - - - - - -
15-16
Confirmation Endorsement of DO/SDO - - - - - - - - - - - - - - - - - - - - - -
17-18
Feedback Form - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - -
19
Office Directory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
20
Army Core Purpose: Serving the people. Securing the land 3
Army Vision: By 2028, a world-class Army that is a source of national pride
VISION An effective and efficient accounting office that renders quality accounting services, responsive to the changing needs of the Philippine Army.
MISSION To provide accounting services to the Philippine Army.
Army Core Purpose: Serving the people. Securing the land 4
Army Vision: By 2028, a world-class Army that is a source of national pride
PERFORMANCE PLEDGE We, the civilian personnel of the Accounting Service, Philippine Army, sworn to serve with utmost responsibility, diligence, and competence, to commit ourselves for the following: E-
Excellence is our Passion
Q-
Quality Service is our Product
U-
Unselfish Personnel is our Asset
I-
Informed Judgement is our Tool
T-
Time-bound Results is our Standard
Y-
Yielding to Institutionalization is our Goal
This is what we will do. Every ASPA personnel will have a share … EQUITY to the strength and growth of the Philippine Army. So help us God.
Army Core Purpose: Serving the people. Securing the land 5
Army Vision: By 2028, a world-class Army that is a source of national pride
FRONTLINE SERVICES
Nr.
Service Offered
1.
Issuance of PA Accountability Clearance
2.
Responsible Office/Person Admin Branch
Clients/Customer PA Military and Civilian Personnel
Processing of Claims Disbursement/Journal and PA Personnel, Misc and Bookkeeping Procurements Center and Branches Offices Disbursement/Journal and Misc and Bookkeeping Branches
DO, SDO, and PA Personnel
3.
Granting and Liquidation of Cash Advance
Admin and Bookkeeping Branches
Procurement Center and G4
4.
Issuance of Certification of Availability of Funds Issuance of Notice of Transfer of Allocation
Bookkeeping Branch
Field Accounting Units, GHQ, VLMC, FCPA/Post ASPA for Centralized Disbursements
Confirmation Endorsement of Disbursing and Special Disbursing Officer
Admin Branch
PA Major Units
5.
6.
Army Core Purpose: Serving the people. Securing the land 6
Army Vision: By 2028, a world-class Army that is a source of national pride
1. Issuance of PA Accountability Clearance Schedule: Monday - Friday 0800H-1200H, 1300H-1700H Who may avail: All military and civilian personnel or authorized representatives who are applying for Retirement, Complete Disability Discharge (CDD), Reversion, Separation, Promotion, Schooling, Extension of Tour of Active Duty (ETAD), Travel Abroad, Security of Tenure (SOT), Expiration of Term of Enlistment (ETE), Schooling Abroad, Transfer or Reassignment, Disbursing Officer, Special Disbursing Officer, Application for Bond, Confirmation of Rank, and any other legal purposes. Requirements: For Retirement, CDD, Reversion, and Separation
1. Letter Order 2. Statement of Last Payment (SLP) 3. FCPA Clearance 4. NAF, HHSG, PA Clearance 5. Housing Board Clearance 6. Unit SAO (FPAO) Clearance 7. APAO, PA Clearance 8. Field Accounting Unit (FAU) Clearance 9. Unit/Command Clearance 10. TIN 11. Authorization letter, if representative of the requesting personnel
For Promotion, SOT, EO-79, Travel, Schooling, DO, SDO, Bond, Confirmation of Rank, and Other Legal Purpose 1. Letter request duly endorsed by Unit Commander/Chief of Office 2. APAO Clearance 3. Field Accounting Unit (FAU) Clearance 4. Authorization letter, if representative of the requesting personnel
Duration: one (1) day or two (2) days or seven (7) working days
Army Core Purpose: Serving the people. Securing the land 7
Army Vision: By 2028, a world-class Army that is a source of national pride Step by Step Procedure:
Step
1
Client PA Personnel
Activity
Duration of Activity
Person-inCharge
Fee
Form
Receive, log-in and verify requirements
3 min
Admin Branch
none
NA
2
Verify accountability, process and print the clearance
10 min
Admin Branch and Bookkeeping Branch
none
NA
3
Review and sign the clearance
3 min
Chief Accountant or Admin Chief
none
NA
4
Log-out and issue the clearance
2 min
Admin Branch
none
NA
Flow Chart:
Army Core Purpose: Serving the people. Securing the land 8
Army Vision: By 2028, a world-class Army that is a source of national pride
2. Processing of Claims Schedule: Monday to Friday, 8:00AM-12NN, 1:00PM-5:00PM Who may avail: PA Military and Civilian Personnel or Authorized Representative, Procurement Center or Office Requirements: 1. For Personnel Claims, Payroll Voucher and supporting documents. 2. For Commercial Claims, Disbursement Voucher and supporting documents. Step by Step Procedure: Duration of Activity
Step
Client
Activity
1
PA Personnel or Auth. Rep., PC
Receive DV/payroll, log-in and assign control number on the voucher, verify correctness of computation and existence of chargeability, and inspect the completeness of supporting documents.
30 min
2
Check/Verify availability of funds, validate purpose and object code per obligation vs. nature of claim, record obligation number assigned by MFO, assigns cash allocation.
4
Post/Record obligation to Index of Payments, journalize and review the DV/Payroll.
Person-inCharge
Fee
Form
Disbursement Br for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
25 min
Bookkeeping Branch for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
25 min
Disbursement Br for Regular Agency Fund and Journal & Misc Br for
none
NA
Army Core Purpose: Serving the people. Securing the land 9
Army Vision: By 2028, a world-class Army that is a source of national pride
Special Funds 5
Final review, approve and sign the DV/Payroll.
5 min
Chief Accountant
none
NA
6
Log-out the DV/Payroll.
2 min
Disbursement Branch
none
NA
7
Transmit DV/Payroll PAMU for approval payment and pre-audit.
10 min
Admin Branch
none
NA
to of
Flow Chart:
Army Core Purpose: Serving the people. Securing the land 10
Army Vision: By 2028, a world-class Army that is a source of national pride
3.
Granting of Cash Advance (Local and Foreign travel; Operating Expense)
Schedule: Monday to Friday, 8:00AM-12NN, 1:00PM-5:00PM Who may avail: DO, SDO, PA Military and Civilian Personnel Requirements: 1. Disbursement Voucher (DV) and supporting documents. 2. Liquidation Report, Report of Disbursement and supporting documents.
Documentary Requirements
Reference
Granting of CASH ADVANCE-Local Travel 1. Disbursement Voucher
General Requirement
2. Approved ORS
General Requirement
3. Travel Order
COA Cir 2012-001 dtd 14 Jun 2012
4. Approved Itinerary of Travel
COA Cir 2012-001 dtd 14 Jun 2012
5. Certificate/Affidavit of Undertaking
AFP MF 2005-04 dtd 07 Mar 2005
6. Certification from the Accountant that the previous cash advance has been liquidated and accounted for in the books*
COA Cir 2012-001 dtd 14 Jun 2012
Granting of CASH ADVANCE-Foreign Travel 1. Disbursement Voucher
General Requirement
2. Approved ORS
COA Cir 2012-001 dtd 14 Jun 2012
3. Travel Order/Authority from OP/SND
COA Cir 2012-001 dtd 14 Jun 2012
4. Approved Itinerary of Travel
COA Cir 2012-001 dtd 14 Jun 2012
Army Core Purpose: Serving the people. Securing the land 11
Army Vision: By 2028, a world-class Army that is a source of national pride 5. Certificate/Affidavit of Undertaking
AFP MF 2005-04 dtd 07 Mar 2005
6. Letter of Invitation from the host country / agency / organization
COA Cir 2012-001 dtd 14 Jun 2012
7. For plane fare, quotation of 3 travel agencies or its equivalent.
COA Cir 2012-001 dtd 14 Jun 2012
8. Flight itinerary issued by the airline/ticketing office / travel agency
COA Cir 2012-001 dtd 14 Jun 2012
9. Copy of the UNDP rate for the daily subsistence allowance (DSA) for the country of destination for the computation of DSA to be claimed.
COA Cir 2012-001 dtd 14 Jun 2012
10. Document to show the dollar to peso exchange rate at the date of grant of CA.
COA Cir 2012-001 dtd 14 Jun 2012
11. Where applicable, authority from the OP to claim representation expenses.
COA Cir 2012-001 dtd 14 Jun 2012
12. In case of seminars/trainings: a. Invitation addressed to the agency (issued by the foreign country) b. Acceptance of the nominees as participants (issued by the foreign country) c. Program agenda and Logistics Information
COA Cir 2012-001 dtd 14 Jun 2012
13. Certification from the Accountant that the previous cash advance has been liquidated and accounted for in the books*
COA Cir 2012-001 dtd 14 Jun 2012
Granting of CASH ADVANCE-MOOE 1. Disbursement Voucher
General Requirement
2. Approved ORS, ASA, CFC
COA Cir 2012-001 dtd 14 Jun 2012
3. Detailed breakdown of Program of Expenditures (POE) 4. Justification as to Emergency in Nature 5. APP/PPMP-authenticated copy 6. Pre-repair Inspection Report (Eqpt/Veh/Facilities) 7. Certification as to inclusion to PPE by FPAO 8. Certification from the Accountant that the previous cash advance has been liquidated and accounted for in
COA Cir 2012-001 dtd 14 Jun 2012
Army Core Purpose: Serving the people. Securing the land 12
Army Vision: By 2028, a world-class Army that is a source of national pride the books* 9. Other Supporting documents as required by the nature of expense
COA Cir 2012-001 dtd 14 Jun 2012
Step by Step Procedure: Duration of Activity
Fee
For m
Disburseme nt Br for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
5 min
Bookkeepin g Branch for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
25 min
Bookkeepin g Branch for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
Step
Client
Activity
1
DO or SDO, Mil & Civ Pers
Receive DV/payroll, log-in and assign control number on the voucher, verify correctness of computation and existence of chargeability, and inspect the completeness of supporting documents.
10 min
2
Review or Check balance of DO/SDO or Unit Cash Advances.
3
Check/Verify availability of funds, validate purpose and object code per obligation vs. nature of claim, record obligation number assigned by MFO, assigns cash allocation.
Person-inCharge
Army Core Purpose: Serving the people. Securing the land 13
Army Vision: By 2028, a world-class Army that is a source of national pride
4
Post/Record obligation to Index of Payments, journalize and review the DV/Payroll.
25 min
Disburseme nt Branch for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
5
Final review, approve and sign the DV/Payroll.
5 min
Chief Accountant
none
NA
6
Log-out the DV/Payroll.
2 min
Disburseme nt Branch
none
NA
7
Transmit DV/Payroll to PAMU for approval of payment and pre-audit.
10 min
Admin Branch
none
NA
Army Core Purpose: Serving the people. Securing the land 14
Army Vision: By 2028, a world-class Army that is a source of national pride
Flow Chart:
Army Core Purpose: Serving the people. Securing the land 15
Army Vision: By 2028, a world-class Army that is a source of national pride 4.
Liquidation of Cash Advance (Local and Foreign travel; Operating Expense)
Schedule: Monday to Friday, 8:00AM-12NN, 1:00PM-5:00PM Who may avail: DO, SDO, PA Military and Civilian Personnel Requirements: 1. Liquidation Report, Report of Disbursement and supporting documents. Documentary Requirements
Reference
Liquidation of CASH ADVANCE-Local Travel 1. Liquidation Report
General Requirement
2. Photocopy of DV of CA and Check Received 3. Approved Itinerary of Travel and if, Revised or supplemental Office Order or any proof supporting the change of schedule Revised itinerary of travel, if the previous approved itinerary was not followed
COA Cir 2012-001 dtd 14 Jun 2012
4. Certificate of Travel Completed
COA Cir 2012-001 dtd 14 Jun 2012
5. Certificate of Appearance / Completion / Diploma / Attendance
COA Cir 2012-001 dtd 14 Jun 2012
6. Used Ticket, Terminal Fee Ticket, Boarding Pass (when applicable)
COA Cir 2012-001 dtd 14 Jun 2012
7. Certification by the Head of the Agency as to the absolute necessity of the expenses together with the corresponding bills or receipts, if the expenses incurred for official travel exceeded the prescribed rate per day
COA Cir 2012-001 dtd 14 Jun 2012
8. Reimbursement Expense Receipt (RER), if any
COA Cir 2012-001 dtd 14 Jun 2012
9. OR in case of refund of excess cash advance
COA Cir 2012-001 dtd 14 Jun 2012
10. Hotel room/lodging bills with official receipt in the case of official travel to places within 50km radius from the last city or municipality covered by the Metro Manila Area, or the city or municipality where their permanent
COA Cir 2012-001 dtd 14 Jun 2012
Army Core Purpose: Serving the people. Securing the land 16
Army Vision: By 2028, a world-class Army that is a source of national pride official station is located in the case of those outside the Metro Manila Area, if the travel allowances being claimed include the hotel room/lodging rate. Liquidation of CASH ADVANCE-Foreign Travel 1. Liquidation Report
General Requirements
2. Photocopy of DV of CA and Check Received 3. Approved Itinerary of Travel and if, Revised or supplemental Office Order or any proof supporting the change of schedule Revised itinerary of travel, if applicable
COA Cir 2012-001 dtd 14 Jun 2012
4. Certificate of Travel Completed
COA Cir 2012-001 dtd 14 Jun 2012
5. Certificate of Appearance / Attendance for Training / Seminar / Participation
COA Cir 2012-001 dtd 14 Jun 2012
6. Plane Ticket, Terminal Fee Ticket, Boarding Pass
COA Cir 2012-001 dtd 14 Jun 2012
7. Passport (Photocopy) 8. Narrative report on trip undertaken/report on participation
COA Cir 2012-001 dtd 14 Jun 2012
9. Bills receipt for non-commutable representation expenses approved by the President under Sec 13 of EO no. 248.
COA Cir 2012-001 dtd 14 Jun 2012
10. For reimbursement of actual travel expenses in excess of the prescribed rate (EO no. 298) a. Approval by the President b. Certification from the head of the Agency that it is absolutely necessary c. Hotel room bills with official receipt (certification or affidavit of loss not be considered as an appropriate replacement for the required hotel/lodging bills and receipts.
COA Cir 2012-001 dtd 14 Jun 2012
11. OR in case of refund of excess cash advance
COA Cir 2012-001 dtd 14 Jun 2012
Liquidation of CASH ADVANCE-MOOE 1. Report of Disbursements (RoD)
General Requirement
2. DV of CA and Check– photocopy
COA Cir 2012-001 dtd 14 Jun 2012
Army Core Purpose: Serving the people. Securing the land 17
Army Vision: By 2028, a world-class Army that is a source of national pride 3. Program of Expenditure (POE) 4. Approved PR w/ Certificate of Emergency Purchase, if necessary*
COA Cir 2012-001 dtd 14 Jun 2012
5. Abstract of OCP 6. Cash Invoice/OR & Sales Invoice (inspected)
COA Cir 2012-001 dtd 14 Jun 2012
7. Certificate of Inspection and Acceptance
COA Cir 2012-001 dtd 14 Jun 2012
8. Post-repair Inspection Report (Eqpt/Veh/Facilities) 9. Waste Materials Report in case of replacement/ repair
COA Cir 2012-001 dtd 14 Jun 2012
10. Canvass Proposals (3 suppliers) and Summary/Abstract of Canvass
COA Cir 2012-001 dtd 14 Jun 2012
11. Notice of Delivery addressed to COA 12. Requisition & Issue Slip (RIS) 13. Report of Supplies & Materials Issued (RSMI) 14. Certification as to authenticity of receipts 15. OR, in case of refund
COA Cir 2012-001 dtd 14 Jun 2012
16. Other Supporting documents as required under the company policy depending on the nature of expenses
COA Cir 2012-001 dtd 14 Jun 2012
Step by Step Procedure:
Step
Client
Activity
1
DO or SDO, Mil & Civ Pers
Receive liquidation report and supporting documents, log-in and assign control number on the Liquidation Report.
Duration of Activity
5 min
Person-inCharge
Disburseme nt Branch for Regular Agency Fund and Journal & Misc Br for Special Funds
Fee
For m
none
NA
Army Core Purpose: Serving the people. Securing the land 18
Army Vision: By 2028, a world-class Army that is a source of national pride
2
Process the LR by checking supporting documents, review and check the validity of the transactions and prepares Journal Entry Voucher (JEV)
40 min
Bookkeepin g Branch for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
3
Final review, approve and sign the Liquidation Report.
8 min
Chief Accountant
none
NA
6
Log-out the Liquidation Report with approved JEV and transmit to COA
10 min
Bookkeepin g Branch
none
NA
5. Issuance of Certification of Availability of Funds Schedule: Monday to Friday, 8:00AM-12NN, 1:00PM-5:00PM Who may avail: PA Procurement Center, G4 Requirements: 1. Contract and supporting documents. 2. Purchase Order (PO) and supporting documents. 3. Request for utilization of Trust Fund and supporting documents – Program of Expenditure (POE), Supplemental Program Plan (SPP), and Cash Program. Step by Step Procedure:
Step
Client
Activity
1
PAPC or G4
Receive, verify the requirements and log-in the documents.
Duration of Activity
10 min
Person-inCharge
Disbursement Branch
Fee
Form
none
NA
Army Core Purpose: Serving the people. Securing the land 19
Army Vision: By 2028, a world-class Army that is a source of national pride
2
Review the PO/Contract/ Trust Fund Request documents and check/ validate appropriateness of chargeability and supporting documents.
25 min
Disbursement Branch for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
3
Obligation and posting of PO/Contract to Obligation Allotment Ledger
25 min
Disbursement Branch for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
4
Review and sign the Contract/PO and/or Certification of Availability of Funds.
20 min
Operations Officer then the Chief Accountant
none
NA
6
Log-out the DV/Payroll.
2 min
Disbursement Branch
none
NA
7
Transmit PO/Contract to PAPC and Trust Fund Request PAMU MFOs
10 min
Admin Branch
none
NA
Army Core Purpose: Serving the people. Securing the land 20
Army Vision: By 2028, a world-class Army that is a source of national pride Flow Chart:
6. Issuance of Notice of Transfer of Allocation Schedule: Monday to Friday, 8:00AM-12NN, 1:00PM-5:00PM Who may avail: Field Accounting Units, GHQ, VLMC, and FCPA/Post ASPA for Centralized Disbursements Requirements: 1. Request of cash requirements for the period. 2. Request for particular claim with supporting documents.
Step by Step Procedure:
Step
1
Client FAUs, GHQ, VLMC, FCPA
Activity
Receive, log-in and verify requirements
Duration of Activity
5 min
Person-inCharge
Admin Branch
Fee
Form
none
NA
Army Core Purpose: Serving the people. Securing the land 21
Army Vision: By 2028, a world-class Army that is a source of national pride
2
Process and print the NTA.
5 min
Bookkeeping Branch
none
NA
3
Review and sign the NTA.
5 min
Chief Accountant
none
NA
4
Log-out and transmit the NTA to client.
20 min
Admin Branch
none
NA
Flow Chart:
Army Core Purpose: Serving the people. Securing the land 22
Army Vision: By 2028, a world-class Army that is a source of national pride
7. Confirmation Endorsement of Disbursing and Special Disbursing Officer Schedule: Monday to Friday, 8:00AM-12NN, 1:00PM-5:00PM Who may avail: Military officers and civilian personnel with at least salary grade of SG11, and appointed as Disbursing Officer (DO) and/or Special Disbursing Officer (SDO) of PA Offices, Major Units and Subordinate Units. Requirements: 1. Order of Designation 2. Certificate of Satisfactory Performance 3. Re-Orientation Seminar 4. NP Clearance 5. Accounting Clearance 6. Command Clearance with Complete Background Investigation 7. IG Clearance 8. Audit Report 9. Statement of Assets, Liabilities and Net Worth 10. Approved Bond 11. Certificate of Proficiency in Handling Funds 12. ETAD Order/Security of Tenure (for Reserve Officer) For Initial Designation: 13. Six (6) months monthly disbursement by Account Code signed by Chief Accountant 14. Justification of MCA 15. Total Personnel Strength with corresponding amount of Net Pay (for DO only)
Army Core Purpose: Serving the people. Securing the land 23
Army Vision: By 2028, a world-class Army that is a source of national pride Step by Step Procedure:
Step
Client
1
Appointed DO/SDO
Activity
Duration of Activity
Person-inCharge
Fee
Form
Receive, log-in and verify requirements
10 min
Admin Branch
none
NA
2
Check for completeness of documents, verify the Maximum Cash Accountability (MCA) and print Endorsement Letter.
10 min
Admin Branch
none
NA
3
Review and sign the Endorsement Letter to C, MFO
5 min
Chief Accountant
none
NA
4
Log-out and transmit the Endorsement to Chief, MFO.
10 min
Admin Branch
none
NA
Flow Chart:
Army Core Purpose: Serving the people. Securing the land 24
Army Vision: By 2028, a world-class Army that is a source of national pride
OFFICE/UNIT DIRECTORY
ADDRESS
:
Fort Andres Bonifacio, Metro Manila
PLDT
:
(02) 892-2168
LOCAL
:
6039/6139
CELLULAR PHONE NRs: Smart
:
0918-495-4145
Globe
:
0906-210-0425
Army Core Purpose: Serving the people. Securing the land 25
Army Vision: By 2028, a world-class Army that is a source of national pride
FEEDBACK FORM
Please Check One: Praise (Papuri) ______ or Complaint (Reklamo/Puna) _______ Name (Pangalan): ____________________________________________________ Address (Tirahan): ____________________________________________________ Phone Number (Telepono): ____________________________________________ E-mail Address: _____________________________________________________ Office transacting business with? (Tanggapang bumibisita?) __________________ What is your comment? (Ano po ang inyong papuri o reklamo?) ___________________________________________________________________ _________________________ What would you like us to do? (Ano po ang nais niyong gawin namin?) ___________________________________________________________________ _________________________ Would you like written reply? (Nais po ba ninyo na nakasulat ang tugon?) _____ Yes (OO) _____No (Hindi)
Signature (Lagda): __________________________
Army Core Purpose: Serving the people. Securing the land 26
(Republic Act 9485 of the Anti-Red Tape Act of 2007 passed in order to improve efficiency in the delivery of government service to the public by reducing bureaucratic red tape, preventing graft and corruption and providing penalty thereof)
Army Core Purpose: Serving the people. Securing the land 1
Army Vision: By 2028, a world-class Army that is a source of national pride
Foreword The Accounting Service Philippine Army (ASPA), as the office that adheres to the state accounting and auditing standards, rules and regulations, reiterates our commitment towards achieving excellent service through the ASPA Citizen’s Charter. With this charter, we hope to provide quality services that would display the competence, commitment, and dedication of our personnel, contributory towards the attainment of the Army Vision that by 2028, we have a world-class Army that is a source of national pride. The ASPA’s Charter showcases the key frontline services it provides, including the step-by-step procedures on how these services are availed by the clients and the time expected that each activity for each frontline service can be finished, necessary for the completion of a particular request. The simplicity and conciseness of this charter will ensure that the services we provide can be better understood and that their requests can be easily processed and completed in due time. We sincerely believe that this Charter will be helpful to the Philippine Army personnel as an effective tool to check if the office is performing its mandate else we will improve the system subject to the comments of our clients.
MRS AYLENE P GARCIA, CPA Acting Army Chief Accountant
Army Core Purpose: Serving the people. Securing the land 2
Army Vision: By 2028, a world-class Army that is a source of national pride
Table of Contents
Foreword - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
i
Vision and Mandate - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
ii
Performance Pledge - - - - -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
1
Frontline Services - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
2
Issuance of PA Accountability Clearance - - - - - - - - - - - - - - - - - - - - -
3-4
Processing of Claims - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
5-6
Granting and Liquidation of Cash Advance - - - - - - - - - - - - - - - - - - - -
7-12
Issuance of Certification of Availability of Funds - - - - - - - - - - - - - - - -
13-14
Issuance of Notice of Transfer of Allocation - - - - - - - - - - - - - - - - - - -
15-16
Confirmation Endorsement of DO/SDO - - - - - - - - - - - - - - - - - - - - - -
17-18
Feedback Form - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - -
19
Office Directory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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Army Core Purpose: Serving the people. Securing the land 3
Army Vision: By 2028, a world-class Army that is a source of national pride
VISION An effective and efficient accounting office that renders quality accounting services, responsive to the changing needs of the Philippine Army.
MISSION To provide accounting services to the Philippine Army.
Army Core Purpose: Serving the people. Securing the land 4
Army Vision: By 2028, a world-class Army that is a source of national pride
PERFORMANCE PLEDGE We, the civilian personnel of the Accounting Service, Philippine Army, sworn to serve with utmost responsibility, diligence, and competence, to commit ourselves for the following: E-
Excellence is our Passion
Q-
Quality Service is our Product
U-
Unselfish Personnel is our Asset
I-
Informed Judgement is our Tool
T-
Time-bound Results is our Standard
Y-
Yielding to Institutionalization is our Goal
This is what we will do. Every ASPA personnel will have a share … EQUITY to the strength and growth of the Philippine Army. So help us God.
Army Core Purpose: Serving the people. Securing the land 5
Army Vision: By 2028, a world-class Army that is a source of national pride
FRONTLINE SERVICES
Nr.
Service Offered
1.
Issuance of PA Accountability Clearance
2.
Responsible Office/Person Admin Branch
Clients/Customer PA Military and Civilian Personnel
Processing of Claims Disbursement/Journal and PA Personnel, Misc and Bookkeeping Procurements Center and Branches Offices Disbursement/Journal and Misc and Bookkeeping Branches
DO, SDO, and PA Personnel
3.
Granting and Liquidation of Cash Advance
Admin and Bookkeeping Branches
Procurement Center and G4
4.
Issuance of Certification of Availability of Funds Issuance of Notice of Transfer of Allocation
Bookkeeping Branch
Field Accounting Units, GHQ, VLMC, FCPA/Post ASPA for Centralized Disbursements
Confirmation Endorsement of Disbursing and Special Disbursing Officer
Admin Branch
PA Major Units
5.
6.
Army Core Purpose: Serving the people. Securing the land 6
Army Vision: By 2028, a world-class Army that is a source of national pride
1. Issuance of PA Accountability Clearance Schedule: Monday - Friday 0800H-1200H, 1300H-1700H Who may avail: All military and civilian personnel or authorized representatives who are applying for Retirement, Complete Disability Discharge (CDD), Reversion, Separation, Promotion, Schooling, Extension of Tour of Active Duty (ETAD), Travel Abroad, Security of Tenure (SOT), Expiration of Term of Enlistment (ETE), Schooling Abroad, Transfer or Reassignment, Disbursing Officer, Special Disbursing Officer, Application for Bond, Confirmation of Rank, and any other legal purposes. Requirements: For Retirement, CDD, Reversion, and Separation
1. Letter Order 2. Statement of Last Payment (SLP) 3. FCPA Clearance 4. NAF, HHSG, PA Clearance 5. Housing Board Clearance 6. Unit SAO (FPAO) Clearance 7. APAO, PA Clearance 8. Field Accounting Unit (FAU) Clearance 9. Unit/Command Clearance 10. TIN 11. Authorization letter, if representative of the requesting personnel
For Promotion, SOT, EO-79, Travel, Schooling, DO, SDO, Bond, Confirmation of Rank, and Other Legal Purpose 1. Letter request duly endorsed by Unit Commander/Chief of Office 2. APAO Clearance 3. Field Accounting Unit (FAU) Clearance 4. Authorization letter, if representative of the requesting personnel
Duration: one (1) day or two (2) days or seven (7) working days
Army Core Purpose: Serving the people. Securing the land 7
Army Vision: By 2028, a world-class Army that is a source of national pride Step by Step Procedure:
Step
1
Client PA Personnel
Activity
Duration of Activity
Person-inCharge
Fee
Form
Receive, log-in and verify requirements
3 min
Admin Branch
none
NA
2
Verify accountability, process and print the clearance
10 min
Admin Branch and Bookkeeping Branch
none
NA
3
Review and sign the clearance
3 min
Chief Accountant or Admin Chief
none
NA
4
Log-out and issue the clearance
2 min
Admin Branch
none
NA
Flow Chart:
Army Core Purpose: Serving the people. Securing the land 8
Army Vision: By 2028, a world-class Army that is a source of national pride
2. Processing of Claims Schedule: Monday to Friday, 8:00AM-12NN, 1:00PM-5:00PM Who may avail: PA Military and Civilian Personnel or Authorized Representative, Procurement Center or Office Requirements: 1. For Personnel Claims, Payroll Voucher and supporting documents. 2. For Commercial Claims, Disbursement Voucher and supporting documents. Step by Step Procedure: Duration of Activity
Step
Client
Activity
1
PA Personnel or Auth. Rep., PC
Receive DV/payroll, log-in and assign control number on the voucher, verify correctness of computation and existence of chargeability, and inspect the completeness of supporting documents.
30 min
2
Check/Verify availability of funds, validate purpose and object code per obligation vs. nature of claim, record obligation number assigned by MFO, assigns cash allocation.
4
Post/Record obligation to Index of Payments, journalize and review the DV/Payroll.
Person-inCharge
Fee
Form
Disbursement Br for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
25 min
Bookkeeping Branch for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
25 min
Disbursement Br for Regular Agency Fund and Journal & Misc Br for
none
NA
Army Core Purpose: Serving the people. Securing the land 9
Army Vision: By 2028, a world-class Army that is a source of national pride
Special Funds 5
Final review, approve and sign the DV/Payroll.
5 min
Chief Accountant
none
NA
6
Log-out the DV/Payroll.
2 min
Disbursement Branch
none
NA
7
Transmit DV/Payroll PAMU for approval payment and pre-audit.
10 min
Admin Branch
none
NA
to of
Flow Chart:
Army Core Purpose: Serving the people. Securing the land 10
Army Vision: By 2028, a world-class Army that is a source of national pride
3.
Granting of Cash Advance (Local and Foreign travel; Operating Expense)
Schedule: Monday to Friday, 8:00AM-12NN, 1:00PM-5:00PM Who may avail: DO, SDO, PA Military and Civilian Personnel Requirements: 1. Disbursement Voucher (DV) and supporting documents. 2. Liquidation Report, Report of Disbursement and supporting documents.
Documentary Requirements
Reference
Granting of CASH ADVANCE-Local Travel 1. Disbursement Voucher
General Requirement
2. Approved ORS
General Requirement
3. Travel Order
COA Cir 2012-001 dtd 14 Jun 2012
4. Approved Itinerary of Travel
COA Cir 2012-001 dtd 14 Jun 2012
5. Certificate/Affidavit of Undertaking
AFP MF 2005-04 dtd 07 Mar 2005
6. Certification from the Accountant that the previous cash advance has been liquidated and accounted for in the books*
COA Cir 2012-001 dtd 14 Jun 2012
Granting of CASH ADVANCE-Foreign Travel 1. Disbursement Voucher
General Requirement
2. Approved ORS
COA Cir 2012-001 dtd 14 Jun 2012
3. Travel Order/Authority from OP/SND
COA Cir 2012-001 dtd 14 Jun 2012
4. Approved Itinerary of Travel
COA Cir 2012-001 dtd 14 Jun 2012
Army Core Purpose: Serving the people. Securing the land 11
Army Vision: By 2028, a world-class Army that is a source of national pride 5. Certificate/Affidavit of Undertaking
AFP MF 2005-04 dtd 07 Mar 2005
6. Letter of Invitation from the host country / agency / organization
COA Cir 2012-001 dtd 14 Jun 2012
7. For plane fare, quotation of 3 travel agencies or its equivalent.
COA Cir 2012-001 dtd 14 Jun 2012
8. Flight itinerary issued by the airline/ticketing office / travel agency
COA Cir 2012-001 dtd 14 Jun 2012
9. Copy of the UNDP rate for the daily subsistence allowance (DSA) for the country of destination for the computation of DSA to be claimed.
COA Cir 2012-001 dtd 14 Jun 2012
10. Document to show the dollar to peso exchange rate at the date of grant of CA.
COA Cir 2012-001 dtd 14 Jun 2012
11. Where applicable, authority from the OP to claim representation expenses.
COA Cir 2012-001 dtd 14 Jun 2012
12. In case of seminars/trainings: a. Invitation addressed to the agency (issued by the foreign country) b. Acceptance of the nominees as participants (issued by the foreign country) c. Program agenda and Logistics Information
COA Cir 2012-001 dtd 14 Jun 2012
13. Certification from the Accountant that the previous cash advance has been liquidated and accounted for in the books*
COA Cir 2012-001 dtd 14 Jun 2012
Granting of CASH ADVANCE-MOOE 1. Disbursement Voucher
General Requirement
2. Approved ORS, ASA, CFC
COA Cir 2012-001 dtd 14 Jun 2012
3. Detailed breakdown of Program of Expenditures (POE) 4. Justification as to Emergency in Nature 5. APP/PPMP-authenticated copy 6. Pre-repair Inspection Report (Eqpt/Veh/Facilities) 7. Certification as to inclusion to PPE by FPAO 8. Certification from the Accountant that the previous cash advance has been liquidated and accounted for in
COA Cir 2012-001 dtd 14 Jun 2012
Army Core Purpose: Serving the people. Securing the land 12
Army Vision: By 2028, a world-class Army that is a source of national pride the books* 9. Other Supporting documents as required by the nature of expense
COA Cir 2012-001 dtd 14 Jun 2012
Step by Step Procedure: Duration of Activity
Fee
For m
Disburseme nt Br for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
5 min
Bookkeepin g Branch for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
25 min
Bookkeepin g Branch for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
Step
Client
Activity
1
DO or SDO, Mil & Civ Pers
Receive DV/payroll, log-in and assign control number on the voucher, verify correctness of computation and existence of chargeability, and inspect the completeness of supporting documents.
10 min
2
Review or Check balance of DO/SDO or Unit Cash Advances.
3
Check/Verify availability of funds, validate purpose and object code per obligation vs. nature of claim, record obligation number assigned by MFO, assigns cash allocation.
Person-inCharge
Army Core Purpose: Serving the people. Securing the land 13
Army Vision: By 2028, a world-class Army that is a source of national pride
4
Post/Record obligation to Index of Payments, journalize and review the DV/Payroll.
25 min
Disburseme nt Branch for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
5
Final review, approve and sign the DV/Payroll.
5 min
Chief Accountant
none
NA
6
Log-out the DV/Payroll.
2 min
Disburseme nt Branch
none
NA
7
Transmit DV/Payroll to PAMU for approval of payment and pre-audit.
10 min
Admin Branch
none
NA
Army Core Purpose: Serving the people. Securing the land 14
Army Vision: By 2028, a world-class Army that is a source of national pride
Flow Chart:
Army Core Purpose: Serving the people. Securing the land 15
Army Vision: By 2028, a world-class Army that is a source of national pride 4.
Liquidation of Cash Advance (Local and Foreign travel; Operating Expense)
Schedule: Monday to Friday, 8:00AM-12NN, 1:00PM-5:00PM Who may avail: DO, SDO, PA Military and Civilian Personnel Requirements: 1. Liquidation Report, Report of Disbursement and supporting documents. Documentary Requirements
Reference
Liquidation of CASH ADVANCE-Local Travel 1. Liquidation Report
General Requirement
2. Photocopy of DV of CA and Check Received 3. Approved Itinerary of Travel and if, Revised or supplemental Office Order or any proof supporting the change of schedule Revised itinerary of travel, if the previous approved itinerary was not followed
COA Cir 2012-001 dtd 14 Jun 2012
4. Certificate of Travel Completed
COA Cir 2012-001 dtd 14 Jun 2012
5. Certificate of Appearance / Completion / Diploma / Attendance
COA Cir 2012-001 dtd 14 Jun 2012
6. Used Ticket, Terminal Fee Ticket, Boarding Pass (when applicable)
COA Cir 2012-001 dtd 14 Jun 2012
7. Certification by the Head of the Agency as to the absolute necessity of the expenses together with the corresponding bills or receipts, if the expenses incurred for official travel exceeded the prescribed rate per day
COA Cir 2012-001 dtd 14 Jun 2012
8. Reimbursement Expense Receipt (RER), if any
COA Cir 2012-001 dtd 14 Jun 2012
9. OR in case of refund of excess cash advance
COA Cir 2012-001 dtd 14 Jun 2012
10. Hotel room/lodging bills with official receipt in the case of official travel to places within 50km radius from the last city or municipality covered by the Metro Manila Area, or the city or municipality where their permanent
COA Cir 2012-001 dtd 14 Jun 2012
Army Core Purpose: Serving the people. Securing the land 16
Army Vision: By 2028, a world-class Army that is a source of national pride official station is located in the case of those outside the Metro Manila Area, if the travel allowances being claimed include the hotel room/lodging rate. Liquidation of CASH ADVANCE-Foreign Travel 1. Liquidation Report
General Requirements
2. Photocopy of DV of CA and Check Received 3. Approved Itinerary of Travel and if, Revised or supplemental Office Order or any proof supporting the change of schedule Revised itinerary of travel, if applicable
COA Cir 2012-001 dtd 14 Jun 2012
4. Certificate of Travel Completed
COA Cir 2012-001 dtd 14 Jun 2012
5. Certificate of Appearance / Attendance for Training / Seminar / Participation
COA Cir 2012-001 dtd 14 Jun 2012
6. Plane Ticket, Terminal Fee Ticket, Boarding Pass
COA Cir 2012-001 dtd 14 Jun 2012
7. Passport (Photocopy) 8. Narrative report on trip undertaken/report on participation
COA Cir 2012-001 dtd 14 Jun 2012
9. Bills receipt for non-commutable representation expenses approved by the President under Sec 13 of EO no. 248.
COA Cir 2012-001 dtd 14 Jun 2012
10. For reimbursement of actual travel expenses in excess of the prescribed rate (EO no. 298) a. Approval by the President b. Certification from the head of the Agency that it is absolutely necessary c. Hotel room bills with official receipt (certification or affidavit of loss not be considered as an appropriate replacement for the required hotel/lodging bills and receipts.
COA Cir 2012-001 dtd 14 Jun 2012
11. OR in case of refund of excess cash advance
COA Cir 2012-001 dtd 14 Jun 2012
Liquidation of CASH ADVANCE-MOOE 1. Report of Disbursements (RoD)
General Requirement
2. DV of CA and Check– photocopy
COA Cir 2012-001 dtd 14 Jun 2012
Army Core Purpose: Serving the people. Securing the land 17
Army Vision: By 2028, a world-class Army that is a source of national pride 3. Program of Expenditure (POE) 4. Approved PR w/ Certificate of Emergency Purchase, if necessary*
COA Cir 2012-001 dtd 14 Jun 2012
5. Abstract of OCP 6. Cash Invoice/OR & Sales Invoice (inspected)
COA Cir 2012-001 dtd 14 Jun 2012
7. Certificate of Inspection and Acceptance
COA Cir 2012-001 dtd 14 Jun 2012
8. Post-repair Inspection Report (Eqpt/Veh/Facilities) 9. Waste Materials Report in case of replacement/ repair
COA Cir 2012-001 dtd 14 Jun 2012
10. Canvass Proposals (3 suppliers) and Summary/Abstract of Canvass
COA Cir 2012-001 dtd 14 Jun 2012
11. Notice of Delivery addressed to COA 12. Requisition & Issue Slip (RIS) 13. Report of Supplies & Materials Issued (RSMI) 14. Certification as to authenticity of receipts 15. OR, in case of refund
COA Cir 2012-001 dtd 14 Jun 2012
16. Other Supporting documents as required under the company policy depending on the nature of expenses
COA Cir 2012-001 dtd 14 Jun 2012
Step by Step Procedure:
Step
Client
Activity
1
DO or SDO, Mil & Civ Pers
Receive liquidation report and supporting documents, log-in and assign control number on the Liquidation Report.
Duration of Activity
5 min
Person-inCharge
Disburseme nt Branch for Regular Agency Fund and Journal & Misc Br for Special Funds
Fee
For m
none
NA
Army Core Purpose: Serving the people. Securing the land 18
Army Vision: By 2028, a world-class Army that is a source of national pride
2
Process the LR by checking supporting documents, review and check the validity of the transactions and prepares Journal Entry Voucher (JEV)
40 min
Bookkeepin g Branch for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
3
Final review, approve and sign the Liquidation Report.
8 min
Chief Accountant
none
NA
6
Log-out the Liquidation Report with approved JEV and transmit to COA
10 min
Bookkeepin g Branch
none
NA
5. Issuance of Certification of Availability of Funds Schedule: Monday to Friday, 8:00AM-12NN, 1:00PM-5:00PM Who may avail: PA Procurement Center, G4 Requirements: 1. Contract and supporting documents. 2. Purchase Order (PO) and supporting documents. 3. Request for utilization of Trust Fund and supporting documents – Program of Expenditure (POE), Supplemental Program Plan (SPP), and Cash Program. Step by Step Procedure:
Step
Client
Activity
1
PAPC or G4
Receive, verify the requirements and log-in the documents.
Duration of Activity
10 min
Person-inCharge
Disbursement Branch
Fee
Form
none
NA
Army Core Purpose: Serving the people. Securing the land 19
Army Vision: By 2028, a world-class Army that is a source of national pride
2
Review the PO/Contract/ Trust Fund Request documents and check/ validate appropriateness of chargeability and supporting documents.
25 min
Disbursement Branch for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
3
Obligation and posting of PO/Contract to Obligation Allotment Ledger
25 min
Disbursement Branch for Regular Agency Fund and Journal & Misc Br for Special Funds
none
NA
4
Review and sign the Contract/PO and/or Certification of Availability of Funds.
20 min
Operations Officer then the Chief Accountant
none
NA
6
Log-out the DV/Payroll.
2 min
Disbursement Branch
none
NA
7
Transmit PO/Contract to PAPC and Trust Fund Request PAMU MFOs
10 min
Admin Branch
none
NA
Army Core Purpose: Serving the people. Securing the land 20
Army Vision: By 2028, a world-class Army that is a source of national pride Flow Chart:
6. Issuance of Notice of Transfer of Allocation Schedule: Monday to Friday, 8:00AM-12NN, 1:00PM-5:00PM Who may avail: Field Accounting Units, GHQ, VLMC, and FCPA/Post ASPA for Centralized Disbursements Requirements: 1. Request of cash requirements for the period. 2. Request for particular claim with supporting documents.
Step by Step Procedure:
Step
1
Client FAUs, GHQ, VLMC, FCPA
Activity
Receive, log-in and verify requirements
Duration of Activity
5 min
Person-inCharge
Admin Branch
Fee
Form
none
NA
Army Core Purpose: Serving the people. Securing the land 21
Army Vision: By 2028, a world-class Army that is a source of national pride
2
Process and print the NTA.
5 min
Bookkeeping Branch
none
NA
3
Review and sign the NTA.
5 min
Chief Accountant
none
NA
4
Log-out and transmit the NTA to client.
20 min
Admin Branch
none
NA
Flow Chart:
Army Core Purpose: Serving the people. Securing the land 22
Army Vision: By 2028, a world-class Army that is a source of national pride
7. Confirmation Endorsement of Disbursing and Special Disbursing Officer Schedule: Monday to Friday, 8:00AM-12NN, 1:00PM-5:00PM Who may avail: Military officers and civilian personnel with at least salary grade of SG11, and appointed as Disbursing Officer (DO) and/or Special Disbursing Officer (SDO) of PA Offices, Major Units and Subordinate Units. Requirements: 1. Order of Designation 2. Certificate of Satisfactory Performance 3. Re-Orientation Seminar 4. NP Clearance 5. Accounting Clearance 6. Command Clearance with Complete Background Investigation 7. IG Clearance 8. Audit Report 9. Statement of Assets, Liabilities and Net Worth 10. Approved Bond 11. Certificate of Proficiency in Handling Funds 12. ETAD Order/Security of Tenure (for Reserve Officer) For Initial Designation: 13. Six (6) months monthly disbursement by Account Code signed by Chief Accountant 14. Justification of MCA 15. Total Personnel Strength with corresponding amount of Net Pay (for DO only)
Army Core Purpose: Serving the people. Securing the land 23
Army Vision: By 2028, a world-class Army that is a source of national pride Step by Step Procedure:
Step
Client
1
Appointed DO/SDO
Activity
Duration of Activity
Person-inCharge
Fee
Form
Receive, log-in and verify requirements
10 min
Admin Branch
none
NA
2
Check for completeness of documents, verify the Maximum Cash Accountability (MCA) and print Endorsement Letter.
10 min
Admin Branch
none
NA
3
Review and sign the Endorsement Letter to C, MFO
5 min
Chief Accountant
none
NA
4
Log-out and transmit the Endorsement to Chief, MFO.
10 min
Admin Branch
none
NA
Flow Chart:
Army Core Purpose: Serving the people. Securing the land 24
Army Vision: By 2028, a world-class Army that is a source of national pride
OFFICE/UNIT DIRECTORY
ADDRESS
:
Fort Andres Bonifacio, Metro Manila
PLDT
:
(02) 892-2168
LOCAL
:
6039/6139
CELLULAR PHONE NRs: Smart
:
0918-495-4145
Globe
:
0906-210-0425
Army Core Purpose: Serving the people. Securing the land 25
Army Vision: By 2028, a world-class Army that is a source of national pride
FEEDBACK FORM
Please Check One: Praise (Papuri) ______ or Complaint (Reklamo/Puna) _______ Name (Pangalan): ____________________________________________________ Address (Tirahan): ____________________________________________________ Phone Number (Telepono): ____________________________________________ E-mail Address: _____________________________________________________ Office transacting business with? (Tanggapang bumibisita?) __________________ What is your comment? (Ano po ang inyong papuri o reklamo?) ___________________________________________________________________ _________________________ What would you like us to do? (Ano po ang nais niyong gawin namin?) ___________________________________________________________________ _________________________ Would you like written reply? (Nais po ba ninyo na nakasulat ang tugon?) _____ Yes (OO) _____No (Hindi)
Signature (Lagda): __________________________
Army Core Purpose: Serving the people. Securing the land 26
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