Account Manager Resume Sample

344 Red Apple Lane, Anne Arbor, MI 56786 | (545) 876-2345 | [email protected]

Candice Thornhill CAREER Top performing Sales Professional with impeccable sales track record and 16 OBJECTIVE years in the Health Care Industry seeking full time position as an Sales Account Executive PROFESSIONAL Integrated Health Solutions, Anne Arbor, MI EXPERIENCE Clinical Account Manager, 2006 – Present • Led the entire Anne Arbor Region, including 3 Account Executives and 3 Clinical Account Managers, in territory growth, achieving 104% to plan • Developed and implemented strategic sales plan, enabling extraordinary revenue generation within a short amount of time • Conducted SWOT analysis of territory and accounts and utilized heat maps to identify promising accounts • Trained clinicians, physicians, and administrators on product benefits, usage, and features – achieving a high retention rate • Managed relationships with key decision makers, resulting in a steady steam of up selling and cross selling opportunities • Responsible for making cold calls to potential accounts on a daily basis and scheduled follow up meetings to generate new business Kaiser Permanente, Detroit, MI Market Quality Consultant, 2005 – 2006 • Analyzed NACS reports, Gap reports, and CAHPS survey results, identifying improvement opportunities and addressing local issues as needed • Analyzed HEDIS results, identifying and addressing improvement opportunities • Identified potential under/over utilization trends and initiated appropriate action DNA MD, Detroit, MI Quality Manager/Clinical Advisor Case Manager, 2002 – 2005 • Conducted disease focused surveys to ensure compliance with NCQA standards and HEDIS measures • Performed exit interviews with physicians to ensure best care practice • Performed utilization review and case management for sub acute and catastrophic cases by determining appropriate level of care Harvard Clinic, Detroit, MI Case Manager, 1999 – 2001 • Responsible for managing high risk health care members, maintaining approximately 50 cases on a continual basis Candice Thornhill Resume Page 1 of 2

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Developed patient care plans and performed on site visits to assess effectiveness of care management plans Evaluated cost effectiveness of active cases and provided referrals as required, improving quality outcomes for patients while decreasing acute care admissions

Carrefour Health, Detroit, MI Director Nursing Services, 1997 – 1999 • Responsible for managing 25 employees, including staff recruitment, education, evaluation, and quality control • Marketed clinical consultations, dramatically increasing referral base by 300% • Responsible for managing utilization of services rendered, reducing operating expenses by 15% • Developed and implemented procedures and policies, improving patient outcomes by ensuring ongoing compliance with accreditation requirements and Medicare Guidelines • Selected as Chairperson for the Joint Commission Accreditation Committee, leading the provider to obtain accreditation status We Care Health, Detroit, MI Director of Nursing Services, 1993 – 1997 • Served as chairperson for Joint Commission Accreditation Committee • Marketing and community education to increase referral base EDUCATION Michican College of Nursing and Allied Health, Detroit, MI Associate Degree of Nursing, 1992 • Deans List Louisiana State University, Baton Rouge, LA • Deans List for 2 years

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