Wcp Training For Malaysia

Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices.

Training Proposal:

The 12 Ladders to World Class Performance Understanding What YOU can do to be a World Class Organisation 2 Day Workshop Programme Facilitator: Ramli Abu Hassan Malaysia’s Representative for Prof.David DrennanWorld Class Performance Study,Implementation and Audit. Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices.

Programme Introduction Is YOUR organization World Class ? Most managers strive for world class status,but few know how to achieve it. The book titled “12 Ladders to World Class Performance” written by Professor David Drennan from UK describes the practical ideas and techniques that have helped companies around the world to elevate themselves from the ordinary to be world class performers they are today. Each of the 12 key benchmarks of World Class practice is presented as an ascending ladder,separated into five steps.Drennan and Pennington (coauthor) will guide your organization on its journey from Level1,representing ordinary performance,to Level 5 –World Class. Ramli Abu Hassan,52,the Founder and Principal Consultant of Diversified Promotion & Service Sdn.Bhd. since 1996 as well as being a Writer,Promoter,Speaker and Practitioner of Total Quality & Productivity with almost 20 years working experience with a Major Multi-National Japanese company and an ex-Banker with a local Bank have now taken the initiative to promote and teach the subject of The 12 Ladders to World Class Performance to all Malaysian companies and organizations both in the private and government sectors.

Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices.

This subject was initially introduced in Malaysia through Professor David Drennan,Founder and Managing Director of Good People Management International Ltd of UK in Dec,2005 organised and promoted by Diversified Promotion & Service Sdn.Bhd.(DPS) together with the support of National Productivity Corporation (NPC) and Asian Productivity Organisation (APO).Prof Drennan provided examples of the world’s leading corporations and how to adapt their routes to success to meet the needs of the participants’ own organizations.This journey to world class status is accessible to large and small companies alike.It is a question of learning a new mindset and adopting key practices that everybody in the company can do something about every day. There is a great divide in this country for organisations to become world class,but it is not easy to find people to show just what it takes to get to that level of performance.According to Professor Drennan,he says getting to world class performance standards is not an event,it is a step by step journey,and has written his book specifically so you can see exactly where your company is today on 12 different world class factors.Here are the factors: 1. Aligning Management Objectives 2. Customer Focus 3. Organising the Workplace 4. Visible Measurement Systems 5. Managing For Quality 6. Eliminating Waste 7. Best Operating Practices and Continuous Improvement 8. Teamwork 9. Staff Empowerment and Involvement 10. Rewards and Recoqnition 11. Purposeful Communications Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices.

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Continuous Learning

Under each of these factors,Professor Drennan has described five levels of performance,from ‘ordinary’ at Level 1,to ‘world class’ at Level 5.When they see the descriptions,most companies place themselves to start with at only Level 1 or 2.But they can also see just what they have to do to take themselves to the next level.That way,they can start Climbing the Ladders to World Class Performance.

Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices.

Programme Objectives This highly participative programme will enable participants at the end of the programme to: 1. Identify the importance of measurement in building world class performance 2. Identify the different measures on which organisations may be identified as world class 3. Focus on the measures and targets important to their organisations 4. Use a scorecard approach to build a strategy for continuous improvement of performance 5. Implement a measurement initiative in their organisations Reference will be made throughout the programme to David Drennan’s highly acclaimed book ’ “12 Ladders to World Class Performance” and Ramli Abu Hassan’s recent book “Revolusi Aksi” model. Participants will be given extensive opportunities to review and share experiences and approaches from their organisations.Lectures,workshops and case studies will be applied as the course training methodology. They will be invited to draw up personal action plans at the conclusion of the programme. Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices.

Programme Content (in summary) 1. How YOUR organization can compete with the best in the World ? 2. The 12 Ladders to World Class Performance & The 5 Levels of Performance of each ladder. 3. Measures used by Top-Performing Companies 4. Choosing the Measures which are right for your organisation 5.

Developing a World Class Performance Scorecard

6. Walking the Talk through “Revolusi Aksi” approaches 7.

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Implementing the World Class Performance actions/initiatives in your organisation YOUR Action Plans

Methodology: A highly participative and interactive approach incorporating individual and group workshop exercises,discussions, presentations,role plays,case studies and lectures. Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices.

For Whom (participants) : Business (including Government) Leaders,Senior Management,Heads of Divisions,Depts,Units,All Managers and Executives involved in projects for “Making YOUR Company World Class.” Your Investments for this training: 1.The professional fees (Encik Ramli Abu HassanTrainer)will be RM 3,500.00 per day.This training is for 2 days =RM7,000.00 2.Training materials will be provided for 25 participants (max)-Free of charge.Additional participants will be charged @RM 25.00 for each Training Manual provided. 3.Training room,tea-breaks,lunches,LCD Projector and Screen to be provided/paid for by Host Company. 1 Notebook will be provided from DPS (Trainer) 4.All other arrangements will be decided and agreed upon by the Host Company and DPS. 5.All payments to be made to “Diversified Promotion & Service Sdn.Bhd.” Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices.

Registration: 1.Please submit your official registration through your Official Award Letter to DPS-for in-house Client. 2.Call us at DPS to register: Tel:03-55412936 (Puan Maimunah) or HP:019-2537165 (Ramli) 3.E-mail to DPS at: [email protected] or [email protected] Attachments: 1.Ramli Abu Hassan –Bio-data. 2.DPS Corporate Profile and list of customers. 3.Others (where necessary)

Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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