Training Proposal For Q-c-d Methodology Workshop-revised 281108

Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices.

Training Proposal:

Understanding&Implement ing The Q-C-D Factor for Making YOUR Business Success a Certainty.

(Understanding What YOU can do to achieve World Class Performances all the time.)

2 Day Workshop Programme Facilitator: Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices.

Ramli Abu Hassan Principal Consultant for DPS,Malaysia.

Programme Introduction Is YOUR organization Q-C-D (Quality-Cost-Delivery) well in place and achieving World Class Performances ? Most managers strive for world class status,but few know how to achieve it. In order to become a World Class Company we must first ensure our day to day performances are of World Class Performances.In the context of Prof.Drennan’s World Class Performance approaches,being World Class is the ability to perform at Level 5 of the World Class Performance Scorecard. If you are at Level 1 then you are just Ordinary Performance. Ramli Abu Hassan,52,the Founder and Principal Consultant of Diversified Promotion & Service Sdn.Bhd. since 1996 as well as being a Writer,Promoter,Speaker,Trainer and Practitioner of Total Quality and Productivity with almost 20 years working experience with a Major Multi National Japanese company and as an ex-Banker with a local bank have now taken the initiative (from 2006 to 2008) to promote and teach the subject of The 12 Ladders to World Class Performance to all Malaysian companies and organizations both in the private and government sectors. This subject was initially introduced in Malaysia through Professor David Drennan,Founder and Managing Director of Good People Management International Ltd (UK) from 5th to 7thDecember,2005 organised and promoted by Diversified Promotion & Service Sdn.Bhd.(DPS) together with Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices.

the support of Malaysia Productivity Corporation (MPC) and Asian Productivity Organisation (APO). This Q-C-D FACTOR Workshop Session is one of the logical and sure-way for companies to embark on this World Class Journey of Excellence.Only when you have installed an excellent Q-C-D Methodology will ensure you Great Business Results with Certainty and your road to World Class Performances. Many World Class companies in this world have shown that by concentrating on the efforts for the Q-C-D Factor can they successfully achieve their Business Plan to become a Prosperous,Dynamic and Responsible Corporate Entity. Q-C-D Factor or Methodology is basically making sure that Quality(Q) is the cornerstone of our good to great business,Our People,Products,Processes and Philosophy must be of the Optimum Quality.Next,Cost (C) is the tool for being competitive in our markets where we can produce more with less resources and minimize wastages.Lastly,Delivery (D) is ensuring our customers get their products and services when they want it anytime,anywhere and in full!Any waiting period that is unacceptable by our customers locally or globally will make them think we are not a World Class Company yet! This 2 Day Workshop Session will enable all participants to successfully revisit the Q-C-D Methodology and make it more relevant in their business and to introduce more projects(preferably team based) and actions that will unleash their company’s talents to areas of achievements and “breakthroughs” that they have never experienced or dare to dream before. The Q-C-D Methodology is all about Timely Execution and Getting World Class Performance Results All The Time! It is all about doing the right things right the first time because in this global world sometimes we may not have a second chance or opportunity to reap the “harvest of the Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices.

marketplace”.World Class companies lead from the front and not become followers,how about YOU?

Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices.

Programme Objectives This highly participative programme will enable participants at the end of the programme to: 1.

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Identify the importance of the Q-C-D Factor in making their business success a certainty. Identify the different Q-C-D measures on which their organizations can move from Level 1(ordinary performance) to Level 5 (world class) Focus on the Q-C-D measures and targets important to their organizations survival and growth. Use a scorecard approach to build a strategy for continuous improvement of Q-C-D performances Implement a Q-C-D measurement initiative (action plan) in their organisations

Reference will be made throughout the programme to David Drennan’s highly acclaimed book ’ “12 Ladders to World Class Performance” and Ramli Abu Hassan’s first book “Revolusi Aksi” plus Ramli’s new book (second book)“The QCD Factor”-to be released soon. Participants will be given extensive opportunities to review and share experiences and approaches from their organisations.Lectures,workshops and Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices.

case studies will be applied as the course training methodology. They will be invited to draw up personal action plans at the conclusion of the programme.

Programme Content (in summary) 1.

How YOUR organization can compete with the best in the World through The Q-C-D Factor (Methodology)?

2. The 12 Ladders to World Class Performance & The 5 Levels of Performance of each ladder. 3.

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Q-C-D Measures used by Top-Performing Companies Choosing the Q-C-D Measures which are right for your organisation Developing a Q-C-D World Class Performance Scorecard Walking the Talk through “Q-C-D Revolusi Aksi” approaches Implementing the Q-C-D World Class Performance actions/initiatives through Team Based activities in your organisation

Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices. 8.

YOUR Action Plans

Methodology: A highly participative and interactive approach incorporating individual and group workshop exercises,discussions, presentations,role plays,case studies and lectures. For Whom (participants) : Business (including Government) Leaders,Senior Management,Heads of Divisions,Depts,Units,All Managers and Executives involved in projects for “Making YOUR Business Success a Certainty” and “Making YOUR Company World Class.” Your Investments for this training: 1.The professional fees (Encik Ramli Abu HassanTrainer)will be RM 3,500.00 per day.This training is for 2 days =RM7,000.00 2.Training materials will be provided for 25 participants (max)-Free of charge.Additional participants will be charged @RM 25.00 for each Training Manual provided.

Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices.

3. Training room,tea-breaks,lunches,LCD Projector and Screen to be provided/paid for by Host Company. 1 Notebook will be provided from DPS (Trainer) 4.All other arrangements will be decided and agreed upon by the Host Company and DPS. 5.The Host Company will have to pay at cost for all travel(by air or by car),accommodation ( one single room) and meals including day of travel and departure for Encik Ramli if the project is done outside of Klang Valley locations.All these costs will be identified earlier and billed accordingly to Client (Host Co.) 6.All payments to be made to “Diversified Promotion & Service Sdn.Bhd.”Attention to Encik Ramli Abu HassanM.Director. Registration: 1.Please submit your official registration through your Official Award Letter to DPS. 2.Call us at DPS to confirm your registration: Tel:0355412936 (Puan Maimunah) or HP:019-2537165 (Ramli) 3.E-mail to DPS at: [email protected] or [email protected] Attachments: 1.Ramli Abu Hassan –Bio-data. Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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Diversified Promotion & Service Sdn.Bhd. Incorporated in Malaysia (Co. No:391758-D) Unleashing the hidden talents of human capital through the right learning and best practices.

2.DPS Corporate Profile and list of customers. 3.Others (where necessary)

Postal Address: 19 Jalan 18/40,40200 Shah Alam,Selangor Darul Ehsan,Malaysia E-mail: [email protected] or [email protected] or [email protected] Customer Service Hotline: +6-019-2537165 (Ramli) Tel:+603-55412936 Fax:+603-55412936 Website:http://uk.groups.yahoo.com/group/dpsworldclass YouTube:www.youtube.com/pramleeelvis (watch all the DPS Videos on World Class Performance,Corporate Universities,TQM,QCC/ICC etc..)

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