Vega Emilj Client Questionnaire

Client Questionnaire

Emil J. Vega

1. How did you hear about our services and/or products? Please select one, or more if applicable. Newspaper

Word of Mouth

Friend

Website

Web Master Link

Magazine Ad

Previous Experience

Other: _____________________

2. Why did you select our services over the competition? Please explain. ________________________________________________________________________ ________________________________________________________________________ 3. What did you consider we do better than our competitors that resulted in us being selected for your project? ________________________________________________________________________ ________________________________________________________________________ 4. The assistance available throughout the entire process (before, during and after) was paramount to the success of the project and business relationship. Strongly Agree

Agree

Undecided

Disagree

Strongly Disagree

5. Please rate the following categories related to your experience with us: 5a. All communication was effective and conducive towards your goals. Strongly Agree

Agree



Undecided

Disagree

Strongly Disagree

Disagree

Strongly Disagree

5b. Information was relevant and productive. Strongly Agree

Agree



Undecided

5c. The designer was professional and courteous. Strongly Agree

Agree



Undecided

Disagree

Strongly Disagree

Copyright © 2009 Emil J. Vega. All rights reserved. The logo is the property of Schism Media Arts Studios.

Client Questionnaire

Emil J. Vega

5d. The designer was knowledgeable and resourceful. Strongly Agree

Agree



Undecided

Disagree

Strongly Disagree

5e. The project was completed within the assigned budget. Strongly Agree

Agree



Undecided

Disagree

Strongly Disagree

Disagree

Strongly Disagree

6. The project was completed within the allotted time. Strongly Agree

Agree



Undecided

7. How would you rate your overall experience with us? Excellent

Good

Average

Fair

Poor

N/A

8. How would you rate the final product or service you received? Excellent

Good

Average

Fair

Poor

N/A

9. All necessary resources such as computers, software and material were readily available and appropriate for your project, thus reducing loss in production time. Strongly Agree

Agree



Undecided

Disagree

Strongly Disagree

10. What other services and or products that we offer interest you or have you considered acquiring from our competitors? Animation

Web Design

Presentations Learning Objects

Planning

Cinematography

Animated Banners

Project Management

Other

Film Editing

Music Videos

3D Modeling

Simulations Business

Please explain _________________________________

11. After your experience with us, would you refer us to someone you know? Yes

No

Copyright © 2009 Emil J. Vega. All rights reserved. The logo is the property of Schism Media Arts Studios.

Client Questionnaire

Emil J. Vega

Who would you recommend? Name _________________



_________________



_________________

_________________



_________________

Contact information _________________



12. All services provided to you post-production have enabled your company to adjust to the new product (s) and or service (s) rendered. Strongly Agree

Agree



Undecided

Disagree

Strongly Disagree

13. How can we improve any aspect of our company, services and products? ________________________________________________________________________ ________________________________________________________________________ Additional comments ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

Date of survey: ___/___/_____



Completed by: _______________________

Copyright © 2009 Emil J. Vega. All rights reserved. The logo is the property of Schism Media Arts Studios.

Client Questionnaire

Emil J. Vega

References ADR Services, Inc. (2007). Customer Service Questionnaire. Retrieved November 3, 2009, from http://www.adrservices.org/pdf/Customer%20Service%20Questionnaire.pdf Facilities Services. (2002). Customer Quality Service Questionnaire. Retrieved November 3, 2009, from http://facilities.csusb.edu/PDF/Key%20Issuance%20Survey%202008.pdf Polaris Marketing Research, Inc. (2009). Sample Customer Satisfaction Survey. Retrieved November 3, 2009, from http://www.polarismr.com/surveys_customersat.html United States Bankruptcy Court. (n.d). Customer Service Questionnaire Web Version. Retrieved November 3, 2009, from http://www.innb.uscourts.gov/pdfs/survey.pdf University of Cape Town. (2009). Evaluation questionnaire. Retrieved November 3, 2009, from http://www.uct.ac.za/services/disability/evaluation/

Copyright © 2009 Emil J. Vega. All rights reserved. The logo is the property of Schism Media Arts Studios.