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3/10/2019

PRATIKSHA GHADAGE (8222) CUSTOMER SATISFACTION OF J&K BANK

PRATIKSHA GHADAGE (8222) CUSTOMER SATISFACTION OF J&K BANK PRATIKSHA GHADAGE  MCOM PART I  ROLL NO­ 8222 

1. How long have you been dealing with bank? Mark only one oval.  less than 1 year  1­5 years  5­10 years  more than 10 years 2. which services you do avail from j &k bank? Check all that apply.  saving bank account  current account  loans  fixed deposite 3. which add on services do you avail from the bank ? Check all that apply.  debit card  sms alert  e­banking 4. Are you satisfied with the services provided by the bank? Mark only one oval.  Yes  No  to some extent 5. Are you availing the services of j&k bank because of its Check all that apply.  better sevices quality  less service charges  strong branch network

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3/10/2019

PRATIKSHA GHADAGE (8222) CUSTOMER SATISFACTION OF J&K BANK

6. Being a customer of j&k bank do you avail the services from other banks as well? Mark only one oval.  Yes  No  intending to avail 7. Comaring the services of other banks the services of j&k banks are? Mark only one oval.  excellent  Good  average 8. Do you think the products of j&k bank cater to all your banking needs? Mark only one oval.  Yes  No  to some extent 9. Are the employees of j&k bank cooperative and helpful in giving information about services of j&k bank? Mark only one oval.  yes  no  to some extent 10. Are you satisfied with the complaint redressal mechanism of j&k bank? Mark only one oval.  Yes  No  Maybe 11. How do you rate of security of your transaction through j&k bank? Mark only one oval.  excellent  Good  average 12. Are you satisfied with the time taken by j&k bank in each successful transaction ? Mark only one oval.  Yes  No  Maybe https://docs.google.com/forms/d/18_nqacpuZ6x4N0lf3r4KkTfblc15GHSEg6m2pVOsrUc/edit

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3/10/2019

PRATIKSHA GHADAGE (8222) CUSTOMER SATISFACTION OF J&K BANK

13. Taking into consideration your recent experience with j&k bank the qualities of services you received was ? Mark only one oval.  Very satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied 14. Would you like to continue your relation with j&k bank? Mark only one oval.  Yes  No  Maybe 15. Will you recommend your bank to your friends and relatives ? Mark only one oval.  definitely  probably  may or may not be 16. do you have any suggestion to improve services in j& k bank?

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