3/10/2019
PRATIKSHA GHADAGE (8222) CUSTOMER SATISFACTION OF J&K BANK
PRATIKSHA GHADAGE (8222) CUSTOMER SATISFACTION OF J&K BANK PRATIKSHA GHADAGE MCOM PART I ROLL NO 8222
1. How long have you been dealing with bank? Mark only one oval. less than 1 year 15 years 510 years more than 10 years 2. which services you do avail from j &k bank? Check all that apply. saving bank account current account loans fixed deposite 3. which add on services do you avail from the bank ? Check all that apply. debit card sms alert ebanking 4. Are you satisfied with the services provided by the bank? Mark only one oval. Yes No to some extent 5. Are you availing the services of j&k bank because of its Check all that apply. better sevices quality less service charges strong branch network
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3/10/2019
PRATIKSHA GHADAGE (8222) CUSTOMER SATISFACTION OF J&K BANK
6. Being a customer of j&k bank do you avail the services from other banks as well? Mark only one oval. Yes No intending to avail 7. Comaring the services of other banks the services of j&k banks are? Mark only one oval. excellent Good average 8. Do you think the products of j&k bank cater to all your banking needs? Mark only one oval. Yes No to some extent 9. Are the employees of j&k bank cooperative and helpful in giving information about services of j&k bank? Mark only one oval. yes no to some extent 10. Are you satisfied with the complaint redressal mechanism of j&k bank? Mark only one oval. Yes No Maybe 11. How do you rate of security of your transaction through j&k bank? Mark only one oval. excellent Good average 12. Are you satisfied with the time taken by j&k bank in each successful transaction ? Mark only one oval. Yes No Maybe https://docs.google.com/forms/d/18_nqacpuZ6x4N0lf3r4KkTfblc15GHSEg6m2pVOsrUc/edit
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3/10/2019
PRATIKSHA GHADAGE (8222) CUSTOMER SATISFACTION OF J&K BANK
13. Taking into consideration your recent experience with j&k bank the qualities of services you received was ? Mark only one oval. Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied 14. Would you like to continue your relation with j&k bank? Mark only one oval. Yes No Maybe 15. Will you recommend your bank to your friends and relatives ? Mark only one oval. definitely probably may or may not be 16. do you have any suggestion to improve services in j& k bank?
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