Copy Of Untitled Form - Google Forms.pdf

1/26/2019

The Study on Consumer Preference Towards Airlines

The Study on Consumer Preference Towards Airlines Survey * Required

1. Email address *

2. 1. Name *

3. 2. Reason to Travel : * Mark only one oval. Education Leisure Defense Business Medical emergency Government Meeting Other 4. 3. Family income (Annual) Rs. * Mark only one oval. 1,80,000 – 3,00,000 3 lakh – 5 lakh 5 lakh – 10 lakh 10 lakh and above 5. 4. Which of the following suits you the best * Mark only one oval. Student Employed Self- employed Other:

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The Study on Consumer Preference Towards Airlines

6. 5. Tell us how important of the following was in making your decision to use airline: * Mark only one oval per row. very important

important

neutral

unimportant

not at all important

Departure and / or arrival time was more convenient Flight had fewer stops or better connections Frequent flyer program Air fare was better Inflight services are better (meals, movies, flight attendants, etc.) Ground services are better (ticketing, baggage handling, check-in, etc.) Personal preference Travel agent / company travel department recommendation Aircraft preference 7. 6. How often do you fly? * Mark only one oval. Once a week or more 2-3 times a month Once a month A few times a year Once a year or less Never 8. 7. Please indicate how long you waited in line: * Check all that apply. Didn't Use

No wait

0-5 min.

6-10 min

11-20 min

20+ min.

Aircraft boarding Boarding gate counter Security check point Ticket counter Express baggage / seat checkin counter For baggage at my destination

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The Study on Consumer Preference Towards Airlines

9. 8. Please rate the price of ticket for the trip you are taking: * Check all that apply. agree

disagree

N/A

I was planning this trip to this destination at this time regardless of the fare I was planning this trip on another airline, but switched to "airlines" because of the fare I was planning this trip with no particular airline in mind and selected "airlines" because of thefare I was planning this trip at a later or earlier time, but changed my plans to go now because of the fare I was planning to drive or take the bus / train to this destination, but decided to fly because of the fare I was not planning to take this trip at all, but decided to go because of the fare 10. 9. Please rate the in-flight service on "airlines": * Check all that apply. Excellent

Good

poor

Bad

N/A

Availability of flight attendants Courtesy of flight crews Appearance of flight crews Pilot's communication with passengers Quality of food and drinks Overall service level 11. 10. Please rate the aircraft flown at "airlines": * Check all that apply. Excellent

Good

Poor

Bad

N/A

Space for luggage storage Comfort of seating Seating arrangement of aircraft Cleanliness of aircraft Noise level of aircraft 12. 11. Choose from the given Air line service provider on the basis of your preferences * Mark only one oval. indigo spicejet vistara air India jet airways go air Other:

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The Study on Consumer Preference Towards Airlines

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