Sample Quality Assurance Customer Debriefing Survey

SAMPLE Debriefing Survey SI Win Quality Assurance - Customer 1

Rate Level of Importance as it relates to your choice of a SI, 1 Low - 10 High

10

Very good knowledge of your business and industry

9

Significant specific technology expertise

9

Significant related experience

10

Very good client/server capability Very good track record/referrals

7

Strong understanding of proposed HW/SW products Very good project management expertise

9

Demonstrated significant value-add

9

Clear and concise tasks and deliverables

9

Flexibility in establishing working relationship

10

Highly responsive

10

Very good understanding of your specific situation/ needs

7

Low price Additional Quality Concerns

CUSTOMER NAME: CONTACTS:

3

4

5

..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... IBM

9

10

2

XYZ CORPORATION Return form to

Q

XYZ

Poor knowledge of your business and industry Little specific technology expertise Little related experience Poor client/server capability Poor track record/ referrals Weak understanding of proposed HW/SW products Poor project management expertise Demonstrated little or no value-add Unclear and undefined tasks and deliverables Inflexibility in establishing working relationship Poor responsiveness Poor understanding of your specific situation/needs High price Additional Quality Concerns

COMPANY AWARDED THE BUSINESS: ABC