Customer Debriefing Survey Template

SI Win Quality Assurance - Customer Debriefing Survey Rate Level of Importance as it relates to your choice of a SI, 1 Low - 10 High

Very good knowledge of your business and industry Significant specific technology expertise Significant related experience Very good client/server capability Very good track record/referrals Strong understanding of proposed HW/SW products Very good project management expertise Demonstrated significant value-add Clear and concise tasks and deliverables Flexibility in establishing working relationship Highly responsive Very good understanding of your specific situation/ needs Low price Additional Quality Concerns

CUSTOMER NAME:

1

2

3

4

Q

5

..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... .....

Poor knowledge of your business and industry Little specific technology expertise Little related experience Poor client/server capability Poor track record/ referrals Weak understanding of proposed HW/SW products Poor project management expertise Demonstrated little or no value-add Unclear and undefined tasks and deliverables Inflexibility in establishing working relationship Poor responsiveness Poor understanding of your specific situation/needs High price Additional Quality Concerns

COMPANY AWARDED THE BUSINESS:

COMPANY CONTACTS: Return form to: Return form to Cheryl Sterner - SHL, 300 S. Wacker, Suite 2500, Chicago, IL 60606, PHN 312-697-7582

SI Win Quality Assurance - Customer Debriefing Survey Q Please list the three key reasons for your selection: 1. ________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ 2. ________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ 3. ________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ Other Comments: ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________

SI Win Quality Assurance - Customer Debriefing Survey Q DIRECTIONS • Read each line from left to right. • In the box to the left of each topic, indicate the importance you place on each issue as it relates to your choice of a systems integrator. 1 indicates a low level of importance, 10 indicates a high level of importance. • Rate the Company on a scale from 1 - 5 by circling one box in each line as it corresponds to the text at either side of the grading scale. • Connect your circles as you move down the page. • Additional issues that are of importance to your firm may be added at the bottom of the page and rated in the same manner described above. • Your opinion of our competitors is also important to us. Please repeat the above process using a different color ink for each significant competitor, making sure to label each column of circles at the top with the competitor’s name. • List the key reasons for your selection, and provide free-form comments on the blank page.