Resume Of Matt Koppelman

Matthew K. Koppelman 2606 Kenwood Park Lane Spring, Texas 281-684-7480 [email protected]

Objective Seeking a position using my spiritual gifts, management and leadership experience to build up and encourage the body of believers.

Career Summary A passionate long-suffering pastor with excellent leadership qualities and hands-on experience in developing and improving various ministries resulting in spiritual growth and qualitative distinctiveness in church attenders. A shepherd, counselor and caregiver with outstanding interpersonal communication skills who finds success in doing these things and more in an established church as part of a team. Experienced in both developing staff and improving existing teams, establishing and meeting annual budgets and leading the body to work cost-effectively.

Personal Experience Creekside Bible Church, Spring, Texas 2004Present Pastor Selected to lead a church planting team in the Spring/Woodlands area, which included successfully motivating lay workers and staff to pioneer a new ministry in a rapidly growing area. Led weekly team meetings, kept the vision of the ministry at the forefront and developed relationships with church attendees while motivating real life change. Taught on a weekly basis and managed church operations. Organized and executed community outreach events. Conducted pre-marital, marital, personal and financial counseling. Officiated wedding, baptism and funeral ceremonies. Personix (Division of FISERV) Houston, Texas 20032004 Senior Account Executive Established and maintained relationships with new clients while adding value to existing client relationships. Created monthly reports and monthly billing statements and maintained service level contracts. Worked with project managers and programmers internally and bridged relationships in the warehouse production area. Champion Fund Services, Houston, Texas 19992002 Director of Transfer Agency Established a mutual fund service department and direct overall operations of the Transfer Agency, including customer service and marketing. Managed personnel within the department, served as the compliance officer responsible for implementing and overseeing anti-fraud program and conducted all hiring and performance reviews of call center representatives. Constituted an internet presence in the market and directed growth of the

company in the industry while reducing operating expenses by negotiating better contracts with vendors and reporting all operations issues to the president of the company. Invesco AIM, Houston Texas 1992-1999 Supervisor Oversaw responsibilities for a team of 10 client service representatives and two assistant supervisors. Obtained the Series 26 license to be established as a principle in the department. Established and communicated clear employee expectations and handled disciplinary actions effectively while making sure service standards were met or surpassed. Led effective teams that won numerous Dalbar Awards for excellent service. Assistant Supervisor Assisted the team supervisor in leading client service representatives as the provided superior customer service, including but not limited to evaluating CSR phone calls and leading them in the resolution of client issue resolution. Marketing Liaison Established and maintained working relationship between internal marketing department and customer service department. Provided excellent working relationships while giving superior service to high producing brokers. Customer Service Representative Obtained Series 6 and 63 licenses in order to serve highly educated customer base with excellent customer service. Effectively served very high call volumes with great customer service and high efficiency.

Education Grace School of Theology, The Woodlands, Texas Masters of Arts, Biblical Studies (50 hours completed with GPA of 3.5) Texas A&M University, College Station, Texas Bachelor of Science, Liberal Arts 1991