Giarratani Matt - Resume

MATT GIARRATANI 7 Acorn Street, Middleton, MA 01949 | Home: 978-774-3978 | Cell: 351-201-9711 | [email protected] INFORMATION TECHNOLOGY, INFORMATION SYSTEMS, MIS, TECHNICAL OPERATIONS Talented and accomplished IT executive with strong background in operations management. Proven ability to direct successful programs goals through effective technology alignment and initiatives. Adept at Experienced with directing 24 x 7 mission critical support activities. operations. Excellent problem solving, financial, and technical skills.

systems, infrastructure, data center, applications, and and projects. Special expertise in supporting business negotiating expense reductions with service providers. Able to lead multi-million dollar, national technology

IT Operations | Strategic Planning | Data Center Design | Systems & Applications Architecture | Technology Infrastructure 24 x 7 Support | Mission Critical Support | Negotiations | Cost/Budget Control | Application/System Support Technology Implementations | VoIP | Backup & Recovery | Business Continuity | ERP/MRP Systems | Leadership

PROFESSIONAL EXPERIENCE STRIDE & ASSOCIATES, Boston, MA 2005 - 2009 Director of Infrastructure Oversee all IT operations for national recruiting and staffing company with multiple business units and up to 29 locations. Manage production systems, applications, networks, communications, and online systems. Supervised a staff of up to 5 (FTE) direct in the Core Technology Group. Administer technology budget and capital expenses. Manage vendor relationships and negotiate contracts. Formulate policies and procedures. Ensure maximum performance from systems and internet infrastructures. Determine annual IT projects. Provided 24x7 support for all systems and office nation-wide. • Managed ASP.Net Applications including design reviews, code reviews, troubleshooting, and optimization. • Managed Visual SourceSafe (VSS) architecture and standards used for document management of development. • Evaluated legacy infrastructure and performed upgrades to bring technologies to state-of-the-art. • Reduced telecom costs 24% by replacing analog lines with T1/T3 connections. Renegotiated wireless contract reducing MRC by 20%, replaced all phones with Blackberry devices with BES server & licenses at no cost • Redesigned power and battery to optimize power-outage capacity and to use A/B feeds with 110/220 voltages. • Increased server performance 300%. Replaced outdated load balancers for application-aware models. • Improved efficiency and lowered costs by implementing VoIP that mirrored business process and model. • Installed nationwide MPLS network to support VoIP and improve performance, replacing VPN network. • Migrated from Cold Fusion to ASP.Net web architecture for improved security and performance. • Enhanced productivity and service delivery by establishing structured service desk with ACD queue. • Increased reporting capabilities by implementing Cognos business intelligence as corporate standard. • Upgraded security levels by selecting and implementing new corporate firewalls. SHARED TECHNOLOGY SERVICES GROUP, Boston, MA 2004 - 2005 A DIVISION OF PLYMOUTH ROCK ASSURANCE Infrastructure Supervisor, Level II Supervised team of engineers in design, development, implementation, and management of computing services for Plymouth Rock group of companies. Managed variety of projects. Held responsibility for servers, network, IT security, data storage, applications, databases, and more. Manage Level II 24 x 7 support for production system with on-call rotation for Level II staff. • Recognized for maintaining production systems at near 100% availability. • Improved efficiency and productivity by upgrading / replacing legacy systems and technologies. • Designed and oversaw construction of two new data centers with construction engineering firms in Massachusetts & New Jersey to support over 250 servers across the two locations.

• Architected and Implemented Power Management, Racking systems (with auxiliary cooling as needed), UPS (primary/secondary), HVAC, and wiring systems (high and low voltage) for the two data centers to leverage common design elements to simplify support and maintenance. Matthew A. Giarratani Page 2 CORPORATE TECHNOLOGIES, INC., Burlington, MA 2000 - 2004 Senior Consulting Manager / Senior IT Manager Managed billable systems engineering, consulting services, and internal IT services. Directed project management activities. Formulated business practices for systems, storage, networks, security, and services. Established new standards. Set up vendor relationships. Developed technical teams. Oversaw selection and deployment of new technologies. Negotiated contracts. Controlled costs and budgets. Supervised staff of >10. Directed and managed Corporate Technologies’ Enterprise Systems Management (ESM) offering for up to 12 clients with over 300 devices monitored and supported 24 x 7 x 365 from 2000-2003. • Managed client systems under contract with SLA for 24x7 alert management for their mission critical applications such as web applications & portals, corporate web sites, ftp, email, DNS, load balancers, switches, firewalls, and HA servers • Implemented email, web-enabled incident tracking, change management procedures, business process flows for client engagements, incident resolution standards, best practices, and training plans. • Served as Project Manager and Technical Systems Manager as needed for key projects. • Planned and directed relocation of corporate headquarters and executed in only 48 hours. • Managed project financials, from quotations through to billing. • Oversaw support of clients in virtual data centers, meeting all infrastructure requirements. • Improved system performance levels by leading major infrastructure enhancements. • Built system uptime performance to near 100% and dramatically increased customer satisfaction. • Enhanced profitability through client renewals, purchase negotiations, and SLA compliance. AXCELIS TECHNOLOGIES, INC., Beverly, MA 2000 - 2000 -- EATON CORPORATION SEO DIVISION., Beverly, MA 1996 - 1998 Data Center Manager (1996-1998); Infrastructure Manager (2000) Directed computer operations, systems & network support, and Help Line services before and following successful IPO. Oversaw corporate application servers, LAN/WAN, and system architecture for company with offices in US, Europe, AsiaPacific, and Korea. Managed vendor contracts and relations. Established standards. Assisted with creation of corporate policies. • Improved operations by automating processes for internal workflow. • Directed transition of infrastructure and IT operations from Eaton Corporation to Axcelis. • Implemented and managed IT security, disaster recovery, and desktop support. • Selected and deployed desktop applications across multiple locations.

ADDITIONAL EXPERIENCE THOMSON FINANCIAL, Boston, MA Manager, Boston Campus Information Services BARING ASSETS MANAGEMENT, Boston, MA Assistant Vice President, Information Technology, Office Systems Analyst CHARRETTE CORPORATION, Woburn, MA Data Center Supervisor

1998 - 2000 1993 - 1996 1990 - 1993

EDUCATION & TRAINING BSBA in Management Information Systems, Northeastern University/University College, Burlington, MA Certifications & Training: ITIL Certified; technology training in wide variety of technologies and products

TECHNICAL SKILLS Server Platforms: Applications:

VMware ESX and XenServer, Windows Server 2003/2008, UNIX, Solaris, HP-UX, Linux ASP.Net, ColdFusion, Cognos BI, MS Office, Citrix, Great Plains

Email and PDA: Relational Databases: Storage: Networking & Security:

MS Exchange 2003/2007, BES, Good Messaging, ActiveSync, BlackBerry, Palm, iPhone Oracle, Microsoft SQL Server, MySQL, Sybase Platforms (EMC, HP, SUN, NetApp) and Architectures (iSCSI, SAN, NAS, DAS) Cisco PIX/ASA, Citrix NetScaler, Juniper (NetScreen FW & VPN/SSL), Checkpoint, Antivirus