Resume Of Edgardo Moulic

B15 L8 St. Joseph Village 2 Sto. Tomas, Biñan, Laguna

Mobile +63918-9794068 E-mail [email protected]

Edgardo S. Moulic Work Experience eTelecare Global Solutions 12/F PBCOM Tower 6795 Ayala Ave. cor Rufino St. Makati City, Philippines    

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April 2007 – present

Computer Systems Specialist 3

Support and administer enterprise servers and applications. Platform owned: Active Directory, Exchange, File and Print, DNS and Terminal servers located in Philippines and US sites Operational tasks includes troubleshooting, backup, maintenance and technical support for systems and applications that run on those systems Provides Tier III support and problem resolution to platform issues escalated by Tier II and IT Service Desk Administration, troubleshooting and support for Active Directory and Exchange operations to include but not limited to domain and email accounts creation, permissions, logon scripts, group policies, mailbox access, policies and restrictions Physical and logical server monitoring including hardware, operating system, resources and applications Servers and workstations management and deployment of operating system images, symantec anti-virus, software packages and updates, Microsoft security updates, patches and hotfixes

Work Experience MISNet, Inc. Unit 2201 Antel 2000 121 Valero St., Salcedo Village Makati City, Philippines           

July 1995 – March 2007

Senior Technical Consultant

Systems Administrator. Support and maintain all systems, applications, security and network configuration Manage Windows 2003 Active Directory, Exchange 2003, File and Print Servers Manage ISA 2004 as the corporate firewall Manage ISA 2004 for internet access and secure remote access to applications and data Manage and support secure Virtual Private Networks communication between remote offices Maintain and monitor health status of production servers Implement and monitor company policies and procedures regarding user accounts, corporate security, access controls, email and internet usage Perform systems backups and recovery procedures Evaluate and implement other miscellaneous systems administration duties that can enhance system operations Manage and supervise helpdesk operations providing technical support and assistance to users, including installation and configuration of operating system and office applications Oversees Technical Support operations: supervision and monitoring of Technical Consultants, staff scheduling and resource allocation, addresses issue resolutions

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Handle technical relationships with support partners and 3rd party vendors Provides technical support and consultancy for Microsoft Products: Windows 2000/2003 Active Directory, Systems Management Server 2.0/2003, Exchange 5.5/2000/2003, Proxy Server 2.0, ISA Server 2000/2004/2006 Provides technical support and consultancy for Citrix Metaframe XP and Presentation Server. Provides technical support and consultancy for anti-virus systems: TrendMicro, Symantec, BitDefender Provides technical support and consultancy for various infrastructure solutions: fax solutions, server monitoring, security solutions, patch management, anti-spam solutions Research, evaluate and recommend new product offerings and solutions Provides product demos, proof-of-concepts, planning, deployment and implementation

Project Assignments Fujitsu Philippines

PLDT

Security Bank

Planters Bank, Asiatrust Bank

Henkel Phils., ASTEC Powers

WHO, Jardine Davis

Deliverables  Support services and consultancy for Microsoft Products: Windows NT 4.0, Windows 2003 Active Directory, Systems Management Server 2.0  Handle problem escalations, support issues and information services  On-site technical support  Bodyshop Technical Support services  Deployment and roll-out of Windows NT 4.0 and Exchange 5.5 Servers  Provide network and server administration, helpdesk support  Provide proactive and reactive support services and consultancy  Deployment and roll-out of Windows NT 4.0 Servers  Implementation and deployment of Microsoft SNA Server 4.0  Implementation and deployment of Microsoft SNA Server 4.0  Support services and consultancy  Implementation and deployment of Citrix Metaframe  Post-sales support services and consultancy for Citrix Metaframe  Post-sales support services and consultancy for Citrix Metaframe

Work Experience Information Managers, Inc. MJL Building 1175 Pasong Tamo St. Makati City, Philippines    

June 1990 – July 1995

Technical Support Engineer

On-site systems installations and cable laying Installation, configuration and troubleshooting of CA/SA systems (hardware and software) Quarterly on-site preventive and corrective maintenance for Metrobank nationwide branches deployed with CA/SA system Hardware and software technical support

Work Experience

Zenco Sales, Inc. King’s Court Building Pasong Tamo St. Makati City, Philippines   

March 1988 – June 1990

Technical Support Engineer

Internal support Quarterly on-site preventive and corrective maintenance of desktops at Zenco nationwide branches Hardware maintenance and repair (board and component level)

Technical Skills and Proficiency Hardware

x86/Pentium-based machines

Operating Systems

Windows 2000/2003 Windows Vista Windows XP Professional Windows NT, Windows 98/98/ME BTOS/CTOS, MS-DOS, Windows 3.x Open-Source: Red Hat Enterprise Linux Fedora Core, Ubuntu

Software

Microsoft BackOffice Citrix Metaframe 1.8/XP/Presentation Server

Office Systems

Microsoft Office XP/2000/2003/2007

Anti-Virus Systems

TrendMicro Product Suite Symantec Product Suite BitDefender Product Suite

Professional Licensure

Microsoft Certified Professional Microsoft Certified Systems Engineer

Trainings Attended       

Implementing and Supporting Microsoft Exchange 2000/Exchange 2003 Implementing and Supporting Microsoft Systems Management Server 2000 Implementing a Microsoft Windows 2000 Network Infrastructure Implementing and Administering a Microsoft Windows 2000 Directory Services Upgrading Microsoft Exchange 5.5 to Exchange 2000 Planning, Implementing and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Maintaining and Troubleshooting Windows Vista Computers