Present Europ En

open posture

Reading body language

aggressive posture harsh tone of voice

sympathetic gestures

‘set’ mouth

careful use of personal space

frowning

relaxed warm tone of voice distance

smiles

warmth shown by

‘crinkled ‘ eyes

hostility shown by

staring eyes invading personal space

expansive gestures

Signals

talking loudly/quickly

closed/slumped posture talking little/very quietly

ignoring responses interrupting, loud voice

submissiveness control & domination shown by shown by

meek tone of voice

‘controlling’ tone of voice

constant agreement

stern expression

downcast eyes

‘stabbing’ fingers and other forceful gestures Chart adapted from ‘A Guide to Asking Questions’ published by BACIE

allowing interruptions

invading personal space

‘handwashing’ and other nervous gestures allowing personal space to be invaded