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BIOGRAPHICAL DATA
Cedric Ramos Calumpong was born on January 29, 1999 and currently residing at 176 Everlasting Street Camella Homes, San Antonio I, Novelete, Cavite. He is the third child of Mr. Errol A. Calumpong and Mrs. Melanie R. Calumpong. He has two siblings, the eldest named Coline and the second one named Cyrus. He graduated at Ambrocio S. Robles Memorial Elementary School in San Jose II, Noveleta , Cavite. On year 2011. After that he decided to enter Cavite National High School. He belonged to the first section in regular class until he graduated on year 2015. He did not enter after college after his secondary. He took a vocational at Sangley Point National High School, HeracleoAlano Naval Base taking Security and Peacekeeping Program and Military Drills and Formation. He received multiple awards such as Leadership Award, Outstanding Student, best in English, Science, Career Guidance and Philosophy. Other than that, he became the top one in academics and rank one in Military Drills and Formation. After that, he decided to enroll in college at Cavite State University- Cavite City Campus taking up Bachelor of Science in Business Management Major in Marketing Management. Other than that, he is active on sports such as badminton, volleyball, and chess and a member of San Pedro Apostol Parish Church. He is the current Youth Coordinator.
1
BIOGRAPHICAL DATA
The student, Mark S. Samonte, was born on October 11, 1998 in Cavite City, Cavite. He is the elder of the two children of Mr. Bienvenido S. Samonte and Mrs. Maribel S. Samonte. His father is a retired Philippine Constabulary merged his service to Philippine National Police for 13 years. His mother, Mrs. Maribel S. Samonte, is a personal secretary and private tutor. He lives with his family in Long Beach, Brgy. San Rafael IV, Noveleta, Cavite. The student finished his primary education at LadislaoDiwa Elementary School in Cavite City in 2011. He continued his education at Noveleta National High School a public school that is in Noveleta, Cavite and graduated in 2015. During his high school days, he won as the first Mr. Noveleta National High School in 2012. He spent his first-year college days at San Sebastian College Recoletos De – Cavite where he took up Bachelor of Science in Business Administration Major in Marketing Management. Then, he transferred in Cavite State University - Cavite City Campus from his second year to his fourth-year college where he hopes to obtain his diploma in December 2019.
2
INTRODUCTION
Philippines is considered as one of the tropical countries which experienced summer season every year. Ice cream is one of the famous cold treats or dessert that helps Filipinos cool themselves during summer season. The most common, affordable and delicious ice cream in the Philippines is known as “Sorbetes”. Filipinos are fond of eating the usual ice cream flavors such as chocolate, cheese, ube, macapuno and avocado. The young entrepreneurs of Sorbet General Partnership, all fond of eating ice cream, starts looking for something new, creating as a result, new flavors not yet available in the market. Like chili, calamansi, sweet potato, squash, cucumber and carrot, and decided to name their business Sure Bet Tes. Which in layman’s term means “Siguradonggustong gusto mo ‘to teh!”. A three-month entrepreneurial project entitled Sure Bet Tes was conducted in Magdiwang, Noveleta, Cavite from October 1, 2018 to January 1, 2019. Through this project, the students’ social relationship, managerial and decision-making skills in running a business were developed. Moreover, the students were also able to apply their knowledge to actual work situation. Now, the third-year business management students would conduct an” Organization Development Intervention Plan” related to the entrepreneurial project entitled, “Sure Bet Tes”. The aim of this is to practice and apply the total quality management and the six-sigma concept. This will the business remove all the wastes in the management and to know if the business proposal has been implemented on the way they planned.
3
Rationale on the Conduct ODIP Generally, the reason on conducting “Organization Development Intervention Plan or ODIP” is to practice and apply the total quality management and the six-sigma concept. It can be used on finding the changes on a business firm before, during, and after their operation. The purpose of the Organization Development Intervention Plan is to identify the wastes on the business. This will help the business on formulation the best possible solution on the changes and wastes of their business. This ODIP intended to develop and improve the business and its process on operation. To remove all the wastes in the management and to know if the business proposal has been implemented on the way they planned. Objectives of ODIP The main purpose of this Organization Development Intervention Plan was to improve and develop the Enterprise Development Project. Specifically, the ODIP determines:
The changes on a business operation.
The wastes on the management.
The Channel for Intervention.
The market, technical and production, organization and management, and financial aspect of the business.
The potential problem of the business.
The appropriate control measures on the problem.
4
Time and Place of the Study The Enterprise Development Project named “Sure-Bet-Tes” operated in Dr. Jose Salud St. MagdiwangNoveleta Cavite from October to December 2018. Scope and Limitations The Enterprise Development Project named “Sure-Bet-Tes” focused on their objectives to sell ice cream, to recover the invested capital, and to maintain a positive cash flow. The “Sure-Bet-Tes” was limited to three months of operation.
5
METHODOLOGY
Collection of Data Name of the Business Sorbet Partnership is a general partnership managed by three aspiring entrepreneurs Hanna Antonio, Michelle Martin, and DhelenePalustre. All three partners are fond of eating cold treats yet tired of eating the same old flavors of ice cream. That’s when they decided to venture into creating ice cream of their own, from common to the most uncommon ice cream flavors. They will engage in manufacturing ice creams and offers it to the market. Production of Sure Bet Tes is located at Dr. Jose Salud St. MagdiwangNoveleta Cavite. With an initial capitalization of Forty-Five Thousand Pesos (₱45,000.00). Vision Sure Bet Tes is committed in creating unique Filipino flavored ice cream products, to be enjoyed by their customers and to be recognized in all of Cavite. Mission Sure Bet Tes shall establish a strong brand name throughout Cavite City, through manufacturing Filipino flavored ice cream products. Objectives of the Project The general objective of Sure Bet Tes is to gain profit and to put their managerial and marketing skills into practice. Aims for customers delight and good relation,
6
1. to sell 3000 3.5 0z. cups of ice cream and 500 gallons of ice creamwithin a month of operation. 2. to recover the invested capital within three months of operation. 3. to maintain a positive cash flow in three months of operation.
Timetable of Activities Figure 1.Sure Bet Tes Timetable of Activities Finance Name
Initial Capital Investment
Hanna Antonio
Php 15,000
Michelle Martin
Php 15,000
7
DhelenePalustre
Php 15,000
Total
Php 45,000 Table 1. Sure Bet Tes capital contribution The initial capital investment would sum up to forty-five thousand pesos (P
45,000), each partner has a fair contribution of fifteen thousand pesos (P15,000) each. The total of the shared capital shall help the three aspiring partners to establish their enterprise. Channel for Intervention
Process Mapping Figure 2. Sure Bet Tes Proposal Process Flow Paper Trailing
8
ACTIVITY/TRANSACTION 1. Start 2. Survey 3. Result 4. Product
5. Proposal
6. Approval 7. Location 8. Procurement
9. Canvass 10. Production Officer 11. Purchase Order 12. Financial Officer 13. Cash Voucher 14. Production Officer 15. Suppliers
DESCRIPTION The beginning of the process. Data Gathering Evaluating the result of the survey. Ice Cream - Calamansi Ice Cream - Carrot Ice Cream - Chili Ice Cream - Squash Ice Cream - Sweet Potato Ice Cream - Cucumber Ice Cream Includes: - Nature of the Business - Name of the Business - Mission and Vision - Objectives of the Projects - Time and Place of the Project - Organization and Management - Lay-out of the Project - Projected Time Table of Activities - Production, Marketing, and Financial Aspect - Investment of the Partners (Php 15,000/Partner) - Projected Financial Reports - Articles of Co-Partnership Approval of the EDP Proposal Dr. Jose Salud St. Magdiwang, Noveleta, Cavite List of Materials Needed: - Direct Ingredients - Indirect Materials - Supplies - Tools and Equipment - Furniture and Fixtures Canvassing the prices and looking for possible suppliers The will submit the purchase order to the financial officer The list of materials needed and the amount The financial officer will make the budget requested by the production officer. The budget will be given to the production officer. The production officer will now order the materials needed to their suppliers. Items: Calamansi – Dela Cruz Store 9
16. Purchase Receipt 17. Production Officer and Helper 18. Product Processing 19. Preparation of Ingredients 20. Mixing and Putting in container 21. Storage 22. Marketing Officer 23. Pricing and Promotion
24. Customers 25. Close Sale 26. Transport the product 27. Serve to customers 28. Order Receipt 29. Financial Officer 30. Journal and Financial Report 31. End
Carrots – Dela Cruz Store Chili – Dela Cruz Store Squash – Dela Cruz Store Cucumber – Dela Cruz Store Sweet Potato – Cavite City Public Market Coconut Milk – Cavite City Public Market All Purpose Cream – Everwin Market Condensed Milk – Everwin Market Evaporated Milk – Everwin Market Sugar – Paulito’s Baking Need The receipt that will be issued by the suppliers The production officer and the helper are in charge of making the product. They way of making the product. Preparing all the materials and ingredients needed for the production. Mixing all the ingredients and then putting it in an Ice Cream Cup or Gallon. The product will be stored in a freezer The Marketing Officer will now add the mark-up price and make a promotion Price: - Cup of Ice Cream (20.00) - Gallon of Ice Cream (290.00) Promotion: - Transit Advertisement - Banner - Poster - Social Media Account Business to Customers The transaction between marketing officers and customers. The product will transport from the business location to the customers. The product will be served to the customers The marketing will issue an order receipt and give it to the financial officer The financial officer will record all the receipts and transaction with money involvement. The records of all transaction with money involvement, receipts, sales, income, and expenses. The end of the process.
Table 2. Description of Proposal Process Flow 10
ESTABLISHMENT OF POINTS OF INTERVENTION
Historical Background A three-month entrepreneurial project entitled Sure Bet Tes was conducted in Magdiwang, Noveleta, Cavite from October 1, 2018 to January 1, 2019. Through this project, the students’ social relationship, managerial and decision-making skills in running a business were developed. Moreover, the students were also able to apply their knowledge to actual work situation. The project started with an initial capital of ₱30,000.00, which was equally shared by the partners. This was used in purchasing raw materials, equipment and as payment for the miscellaneous expenses. The highest volume of production was recorded during the month of December 2018. The major activities in the marketing of ice creams included the following: preparing, production, marketing and inventory. The product, place, promotion and price were considered in the project to satisfy the consumer. Finished products were sold directly to the customers, the price of the products was based on the cost of production. Personalities involved in the establishment of the business
11
Hanna B. Antonio was born at Sta. Fe, Central San Jose, Occidental Mindoro, on the 6th day of October year 1995. Her parents are Mr. and Mrs. Joey and Arlene Antonio. They are 7 siblings 6 girls,1 boy, and she is the fifth. She finished her Elementary at Siete Central Elementary School. She is an athlete during her elementary days, she joined running and badminton, she also graduated with different awards. She graduated high School at Central National High School, she is a choir member in her high School days and stop to join running and badminton due to her health condition. She is now taking up college in Cavite State University-Cavite City Campus as a fourth-year student in the course Business Management major in Marketing Management. She attended seminars like cleanliness and Awareness. The training and experience at the said university through the instruction of competence instructor has prepared her to the demands of professions. Michelle R. Martin is the fifth among the six children of Leonardo Martin and Isabel Martin. She was born on March 17, 1998 at Imus, Cavite. She studied at Imus Pilot Elementary School, Nueno Avenue Annex where she finished her elementary education. Then she continued her secondary education at Bacoor National High School, TabingDagat Main School, where she graduated in 2014. She is in her fourth year at Cavite State University-Cavite City Campus with the degree of Bachelor of Science in Business Management major in Marketing Management.
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Dhelene C. Palustre, the researcher, was born on July 14, 1999 in Manila. She is the only child of Mr. DelminPalustre and Mrs. Arlene Palustre. She is residing at 62 Dr. Jose Salud St MagdiwangNoveleta, Cavite together with her parents and grandparents. She completed her primary education with honors and distinctions at Ambrocio S. Robles Memorial Elementary School at San Jose II, Noveleta, Cavite in 2011. She graduated First Honorable Mention in 2011. She was a school paper writer back when she was in grade school. She reached division level in Feature Writing in Journalism,joined various activities, like English Quiz Bee and Story Telling. She became the class president and even officer in different organizations. She finished her secondary education in Cavite National High School on Chief E. Martin St, Caridad, Cavite City in 2015. She became a member of school’s medical team where she learned how important is quick thinking. In June 2015, sheenrolled at Cavite State University-Cavite City Campus and took up Bachelor of Science in Business Management major in Marketing Management. Her hobbies include writing literatures and photo editing, she had used these hobbies in various school requirements and wish to continuously improve her skills in writing and editing while doing her undergraduate Entrepreneurial Development Project together with two of her friends. The researcher hopes to obtain her diploma in May 2019. Market Aspect Marketing refers to the activities of a company associated with buying and selling a product or service. It includes advertising, selling and delivering products to people. People who work in companies' marketing departments try to get the attention of target
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audiences using slogans, packaging design, celebrity endorsements and general media exposure. Four P’s of marketing are product, place, price and promotion. (Investopedia, 2019) Product Sure Bet Tes products was sweet potato ice cream, chili ice cream, squash ice cream, carrot ice cream, calamansi ice cream, cucumber ice cream and banana ice cream that comes in two sizes 3.5 oz and 1.5 liters. All are made up of milk, fruits and vegetables.
Figure 3. Sure cream product
Bet Tes’ ice
14
Figure 4. Sure Bet Tes’ Cheese and Banana flavored ice cream.
Technical and Production Aspect Procedure on production Step 1: Procurement of ingredients.
15
Step 2: Preparing of all the ingredients. Vegetable are grated and pureed, all-purpose creams are
chilled
four
hours
before
the
production of ice creams.
Step 3: Condensed milk, and vegetables are mixed through blender, this is to make the ice cream fine.
Step 4: On a mixing bowl all the ingredients are mixed with a use of a whisk.
16
Step 5: When the right consistency is achieved the mixture is then transferred to cups or gallons.
Step 6: Lastly, freeze in the ice cream for about four hours.
Organization and Management Aspect Duties and Responsibilities of each Partner for Three Month-Operation Financial Coordinator Michelle Martin as the Financial Manager is accountable in analyzing costs, determination of product pricing in relation to the competitor’s pricing schemes, sales results and the business’ actual performance compared to the business plans. Journalizing of all the procured items, income and expenses. She is also in charge of managing the enterprise budget and fulfill the overall project coordinator where she communicates and report the state of the project to the adviser. Production Coordinator
17
Production Manager is Hanna Antonio, monitors and check’s if the workflow and sales activity process. Making sure the timeliness and promptness of product being released in the market, working out human and material resources needed. As a production coordinator she is also responsible in the monitoring of product standards and implementation of quality-control programs. Marketing Coordinator DhelenePalustre serves as the Marketing Manager where she assesses customers’ demand, entertains comments and suggestions from the customers, in charge with the maintenance and updating of the enterprise social media account for the product updates.
Organizational Structure Figure 5.Sure Bet Tes Organizational Structure Financial Aspect 18
The project started with an initial capital of ₱30,000.00, which was equally shared by the partners. This was used in purchasing raw materials, equipment and as payment for the miscellaneous expenses.
Cost of Quality COSTING PER CUP OF ICE CREAM (3.5 oz) Products
Direct Ingredients
Indirect Materials
Overhead Cost
Labor Cost
Cheese Ice Cream
8.72
4.40
0.41
0.97
Banana Ice Cream
9.98
4.40
0.41
Cucumber Ice Cream Squash Ice Cream
8.04
4.40
8.32
Carrot Ice Cream
Total Unit Cost
Mark up Percentage
Mark up Cost
Price
14.50
0.72
10.44
24.94
0.97
15.76
0.58
9.14
24.91
0.41
0.97
13.82
0.80
11.06
24.88
4.40
0.41
0.97
14.10
0.77
10.85
24.95
9.43
4.40
0.41
0.97
15.21
0.64
9.73
24.94
Chili Ice Cream
8.59
4.40
0.41
0.97
14.37
0.73
10.49
24.87
Camote Ice Cream
8.04
4.40
0.41
0.97
13.82
0.80
11.05
24.87
Calamansi Ice Cream
8.59
4.40
0.41
0.97
14.37
0.73
10.49
24.87
Table 3. Sure Bet Tes Costing per Cup of Ice Cream COSTING PER GALLON OF ICE CREAM (1.5 L) Products
Direct Ingredients
Indirect Materials
Overhead Cost
Labor Cost
Total Unit Mark up Cost Percentage
Mark up Cost
Price
Cheese Ice Cream
156.89
29.00
0.41
2.67
188.97
0.37
69.92
258.90
Banana Ice Cream
179.64
29.00
0.41
2.67
211.72
0.22
46.58
258.30
Cucumber Ice Cream Squash Ice Cream
144.64
29.00
0.41
2.67
176.72
0.47
83.06
259.79
149.64
29.00
0.41
2.67
181.72
0.43
78.14
259.87
Carrot Ice Cream
169.64
29.00
0.41
2.67
201.72
0.28
56.48
258.21
Chili Ice Cream
154.64
29.00
0.41
2.67
186.72
0.39
72.82
259.55
Camote Ice Cream
144.64
29.00
0.41
2.67
176.72
0.47
83.06
259.79
Calamansi Ice Cream
154.64
29.00
0.41
2.67
186.72
0.39
72.82
259.55
Table 4. Sure Bet Tes Costing per Gallon of Ice Cream
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PROCESS MAP AND PAPER TRAIL ANALYSIS
Potential Problems Identification 7 WASTES Motion Transportation Waiting Over production Inventory Over processing Rework
ACTUAL PROCESS FLOW PRODUCTION MARKETING Efforts on going to Looking for possible the market. customer From suppliers to the Delivering the business. product. Storing the product. Close sale
Documents
Documents
FINANCE
Expenses Receipts
Documents
20
Table 5. 7 Wastes of the Actual Process Flow of Sure Bet Tes
Figure 6. Sure Bet Tes Actual Process Flow ACTIVITY/TRANSACTION 1. Start 2. Survey 3. Result 4. Product
5. Proposal & Canvassing
DESCRIPTION The beginning of the process. Data Gathering Evaluating the result of the survey. Ice Cream - Calamansi Ice Cream - Carrot Ice Cream - Chili Ice Cream - Squash Ice Cream - Sweet Potato Ice Cream - Cucumber Ice Cream Includes: - Nature of the Business - Name of the Business - Mission and Vision - Objectives of the Projects - Time and Place of the Project - Organization and Management 21
-
6. Approval 7. Location 8. Procurement
9. Cup’s Sticker and Marketing Materials 10. Product
11. Production Officer 12. Purchase Order 13. Financial Officer 14. Cash Voucher 15. Production Officer 16. Suppliers
Lay-out of the Project Projected Time Table of Activities Production, Marketing, and Financial Aspect Investment of the Partners (Php 10,000/Partner) Projected Financial Reports Articles of Co-Partnership
Canvassing the amount of their materials needed for their business and their suppliers. Approval of the EDP Proposal Dr. Jose Salud St. Magdiwang, Noveleta, Cavite List of Materials Needed: - Direct Ingredients - Indirect Materials - Supplies - Tools and Equipment - Furniture and Fixtures Printing stickers for the cup of ice cream and other marketing materials in Sistah Printing Shop Ice Cream - Calamansi Ice Cream - Carrot Ice Cream - Chili Ice Cream - Squash Ice Cream - Sweet Potato Ice Cream - Cucumber Ice Cream - Cheese Ice Cream (For 2 weeks) - Banana Ice Cream (For 2 weeks) Ms. Antonio submitted the purchase order to Ms. Martin. The list of materials needed and the amount Ms. Martin made the budget requested by the production officer. The budget was given to Ms. Antonio. Ms. Antonio ordered the materials needed to their suppliers. Items: Calamansi – Binakayan Public Market Carrots – Binakayan Public Market Chili – Binakayan Public Market Squash – Binakayan 22
17. Purchase Receipt 18. Production Officer and Helper 19. Product Processing 20. Preparation of Ingredients 21. Processing the Ingredients
22. Storage 23. Marketing Officer
24. Pricing and Promotion
Public Market Banana – Binakayan Public Market Cheese – Binakayan Public Market Cucumber – Binakayan Public Market Sweet Potato – Binakayan Public Market Coconut Milk – Binakayan Public Market All Purpose Cream – Binakayan Public Market Condensed Milk – Binakayan Public Market Evaporated Milk – Binakayan Public Market Sugar – Binakayan Public Market The receipt that will be issued by the suppliers The production officer and the helper are in charge of making the product. They way of making the product. Preparing all the materials and ingredients needed for the production. Putting sticker on cups. Process: - Chopping - Grating - Mixing - Filling the cup - Sealing - Freezing The products are stored in a freezer Ms. Palustre formulating the price and made advertisement. Calculate the cost and operating expense. Selling of Ice Cream. Price: - Cup of Ice Cream (25.00) - Gallon of Ice Cream (260.00) Promotion: - Transit Advertisement - Banner - Poster - Social Media Account - Calendar 23
25. Customers 26. Close Sale 27. Transport the product 28. Serve to customers 29. Order Receipt 30. Financial Officer 31. Journal and Financial Report 32. End
- Business Card Business to Customers The transaction between Ms. Palustre and customers. The product will transport from the business location to the customers. The product will be served to the customers Ms. Palustre will issue an order receipt and give it to the financial officer Ms. Martin recorded all the receipts and transaction with money involvement. The records of all transaction with money involvement, receipts, sales, income, and expenses. The end of the process.
Table 6. Description of Actual Process Flow Comparison of Proposal Process Flow and Actual Process Flow
NO
1 2 3 4
5
PROCESS FLOW DESCRIPTION PROPOSAL ACTUAL ACTIVITY/ DESCRIPTION ACTIVITY/ DESCRIPTION PROCESS PROCESS Start The beginning of the Start The beginning of the process. process. Survey Data Gathering Survey Data Gathering Result Evaluating the result of Result Evaluating the result of the survey. the survey. Product Product Ice Cream Ice Cream - Calamansi Ice - Calamansi Ice Cream Cream - Carrot Ice Cream - Carrot Ice Cream - Chili Ice Cream - Chili Ice Cream - Squash Ice - Squash Ice Cream Cream - Sweet Potato Ice - Sweet Potato Ice Cream Cream - Cucumber Ice - Cucumber Ice Cream Cream Proposal Proposal and Includes: Includes: - Nature of the Canvassing - Nature of the Business Business - Name of the - Name of the Business Business - Mission and - Mission and 24
-
-
-
-
6
Approval
7
Location
8
Procurement
9
Canvass
Vision Objectives of the Projects Time and Place of the Project Organization and Management Lay-out of the Project Projected Time Table of Activities Production, Marketing, and Financial Aspect Investment of the Partners (Php 15,000/Partner) Projected Financial Reports Articles of CoPartnership
Approval of the EDP Proposal Dr. Jose Salud St. Magdiwang, Noveleta, Cavite List of Materials Needed: - Direct Ingredients - Indirect Materials - Supplies - Tools and Equipment - Furniture and Fixtures Canvassing the prices and looking for possible suppliers.
-
-
-
-
Vision Objectives of the Projects Time and Place of the Project Organization and Management Lay-out of the Project Projected Time Table of Activities Production, Marketing, and Financial Aspect Investment of the Partners (Php 10,000/Partner) Projected Financial Reports Articles of CoPartnership
Procurement
Canvassing the amount of their materials needed for their business and their suppliers. Approval of the EDP Proposal Dr. Jose Salud St. Magdiwang, Noveleta, Cavite List of Materials Needed: - Direct Ingredients - Indirect Materials - Supplies - Tools and Equipment - Furniture and Fixtures
Cup’s Sticker and Marketing
Printing stickers for the cup of ice cream and other marketing
Approval Location
25
Materials 10
Production Officer
The will submit the purchase order to the financial officer.
Product
11
Purchase Order
The list of materials needed and the amount
Production Officer
12
Financial Officer
Purchase Order
13
Cash Voucher
The financial officer will make the budget requested by the production officer. The budget will be given to the production officer.
14
Production Officer
Cash Voucher
15
Suppliers
The production officer will now order the materials needed to their suppliers. Dela Cruz’s Store - Calamansi - Carrots - Chili - Squash - Cucumber Cavite City Public Market - Sweet Potato - Coconut Milk Everwin Market - All Purpose Cream
Financial Officer
Production Officer
materials in Sistah Printing Shop Ice Cream - Calamansi Ice Cream - Carrot Ice Cream - Chili Ice Cream - Squash Ice Cream - Sweet Potato Ice Cream - Cucumber Ice Cream - Cheese Ice Cream (For 2 weeks) - Banana Ice Cream (For 2 weeks) Ms. Antonio submitted the purchase order to Ms. Martin. The list of materials needed and the amount
Ms. Martin made the budget requested by the production officer. The budget was given to Ms. Antonio.
Ms. Antonio ordered the materials needed to their suppliers.
26
16
Purchase Receipt
17
Production Officer and Helper
18
Product Processing
19
Preparation of Ingredients
20
Mixing and Putting in Container
21
22
- Condensed Milk - Evaporated Milk Paulito’s Baking Need - Sugar The receipt that will be issued by the suppliers
Suppliers
The production officer and the helper are in charge of making the product. They way of making the product.
Purchase Receipts
Preparing all the materials and ingredients needed for the production. Mixing all the ingredients and then putting it in an Ice Cream Cup or Gallon.
Product processing
Storage
The product will be stored in a freezer
Processing of Ingredients
Marketing Officer
The Marketing Officer will now add the mark
Storage
Production Officer and Helper
Preparation of Ingredients
Binakayan Public Market - Calamansi - Carrots - Chili - Squash - Banana - Cheese - Cucumber - Sweet Potato - Coconut Milk - All Purpose Cream - Condensed Milk - Evaporated Milk - Sugar The receipt that will be issued by the suppliers
The production officer and the helper are in charge of making the product. They way of making the product.
Preparing all the materials and ingredients needed for the production. Putting sticker on cups. Process: - Chopping - Grating - Mixing - Filling the cup - Sealing Freezing The products are stored in a freezer 27
23
24
Pricing and Promotion
Customers
25
Close Sale
26
Transport the Product
27
Serve to Customer
28
Order Receipt
29
Financial Officer
up price and make a promotion Price: - Cup of Ice Cream (20.00) - Gallon of Ice Cream (290.00) Promotion: - Transit Advertisement - Banner - Poster Social Media Account Business to Customers
Marketing Officer
Ms. Palustre formulating the price and made advertisement. Calculate the cost and operating expense. Selling of Ice Cream.
Pricing and Promotion
Price: - Cup of Ice Cream (25.00) - Gallon of Ice Cream (260.00)
The transaction between marketing officers and customers. The product will transport from the business location to the customers. The product will be served to the customers
Customer
The marketing will issue an order receipt and give it to the financial officer The financial officer will record all the receipts and transaction with
Serve to Customer
Promotion: - Transit Advertisement - Banner - Poster - Social Media Account - Calendar - Business Card Business to Customers
Close Sale
The transaction between Ms. Palustre and customers.
Transport the Product
The product will transport from the business location to the customers. The product will be served to the customers
Order Receipt
Ms. Palustre will issue an order receipt and give it to the financial officer 28
30
Journal and Financial Report
31
End
money involvement. The records of all transaction with money involvement, receipts, sales, income, and expenses. The end of the process.
Financial Officer
Ms. Martin recorded all the receipts and transaction with money involvement.
Journal and Financial Report
The records of all transaction with money involvement, receipts, sales, income, and expenses. The end of the process.
End
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Table 7. Comparison of Process Flow Description of Proposal and Actual
Figure 7. Comparison of Proposal Process Flow and Actual Process Flow
FACTORS Price
TABLE OF COMPARISON PROPOSAL ACTUAL RECOMMENDATION Php 20.00 Php 25.00 Php 20.00 Php 290.00 Php 260.00 Php 275.00
29
-
Supplier
Product (Flavors)
Or use competitorbased price Dela Cruz’s Binakayan Cavite City Vegetable Store - (Along the Cavite City Store Public Market - Calamans - Calamansi Torch and on the side i - Carrots of Mang Ed Store) - Carrots - Chili - Vegetables - Chili - Squash - Squash - Banana En-En Enterprise - Cucumbe - Cheese - All Purpose Cream r - Cucumber - Condensed Milk - Sweet - Evaporated Milk Cavite City Potato - Sugar Public Market - Sweet - Coconut Potato Milk - Coconut - All Milk Purpose Cream Everwin Market - All - Condense Purpose d Milk Cream - Evaporate - Condense d Milk d Milk - Sugar - Evaporate d Milk Paulito’s Baking Need - Sugar Ice Cream Ice Cream Ice Cream Flavors - Aloe Vera Flavors Flavors - Calamans - Calamansi - Tomato i Ice Ice Cream - Apple Cream - Carrot Ice - Lemon - Carrot Ice Cream - Watermelon Cream - Chili Ice - Kiwi - Chili Ice Cream Cream - Squash Other Product: - Squash Ice Cream - Ice Cream in a cone Ice - Sweet - Double Flavors Cream Potato Ice - Salad Flavor - Sweet Cream Potato Ice - Cucumber Cream Ice Cream - Cucumbe - Cheese r Ice Ice Cream 30
Cream
Investment/Ca pital Salary Marketing Materials
Php 15,000/Partners Php 1,100/Partners Promotion: - Transit Advertise ment - Banner - Poster - Social Media Account
-
Packaging
White Ice Cream Cups
(For 2 weeks) - Banana Ice Cream (For 2 weeks) Php 10,000/Partners No Data Promotion: - Transit Advertise ment - Banner - Poster - Social Media Account - Calendar - Business Card - Transpare nt Ice Cream Cups
Php 10,000/Partners Php 1,100/Partners Promotion: - Tarpaulin - Key Chain
-
Organizationa l Structure Location Customer
White Ice Cream Cups Labelling Nutrition Facts Manufacturer Main Health Benefits Printed on the cups
Same
Same
Same
Same B to C
Same B to C
Same B to C & B to B
Table 8. Differences between Proposal and Actual Operation Appropriate Control Measure on PPI
NO. 1 2 3 4
ORGANIZATIONAL DEVELOPMENT INTERVENTION PLAN RECOMMENDED PROCESS FLOW ACTIVITY/TRANSACTION DESCRIPTION Start The beginning of the process. Survey Data gathering Result Evaluation of the result Proposal and Canvassing Includes: 31
-
5A
Procurement
5B 6
Location Label and Marketing Materials
7
Production Officer
8 9
Purchase Order Finance Officer
10
Cash Voucher
11
Production Officer
Nature of the Business Name of the Business Mission and Vision Objectives of the Projects Time and Place of the Project Organization and Management Lay-out of the Project Projected Time Table of Activities Production, Marketing, and Financial Aspect Investment of the Partners (Php 10,000/Partner) Projected Financial Reports Articles of Co-Partnership
Canvassing the amount of their materials needed for their business and their suppliers. Materials needed for the product as well as in the business. The selected location of the EDP proponents. Label: - Nutrition facts - Health Benefits - Labels are printed on the cups Promotion: - Tarpaulin - Key Chain - Transit Advertisement - Banner - Poster - Social Media Account - Calendar - Business Card - Buy 1 take 1 free The production officer will make a purchase order Will be forwarded to the finance officer. The finance officer will receive the purchase order and make a budget for the request of the production officer. Cash voucher will be forwarded to the production officer. The production officer will start contacting the suppliers for the supplies and raw materials or ingredients need for the production. 32
12
Suppliers
13
Purchase Receipts
14A
Production Officer and Helper
14B
Marketing Officer
15A
Production Process
15B
Pricing and Promotion
16A
Storage
16B
Customer and Retailers
17
Close Sale
18
Product Delivery
19A
Customer
19B
Retailers
20 21
Order Receipts Finance Officer
22
Journal and Financial Reports
Cavite City Vegetable Store - (Along the Cavite City Torch and on the side of Mang Ed Store) - Vegetables En-En Enterprise - All Purpose Cream - Condensed Milk - Evaporated Milk - Sugar The suppliers will issue a receipt for the orders of the production department. After the supplies had been delivered. The production may not start the production. At the same time the marketing officer may also start the costing and adding the mark-up price on the product and the promotion This includes the preparation of the raw materials until it turns into final product or ready for storing. Computation of the expenses on the products and adding a markup value. The promotion includes making awareness towards the product and will increase the sales of the business. The product will be stored after the production process. While the products are in the storage for freezing. The marketing officer will start on looking for the possible customers or buyers and possible retailers until their product become ready for consumption. The marketing officer will make a deal with the customers and retailers. After the sale had been closed, the product will be delivered to the buyers and retailers. The customers will receive their orders from the SURE-BET-TES. The retailers will receive their orders and make it available to their location. This will be issued by the marketing officers. The finance officer will collect all the receipts from production officer and marketing officer Every receipt and expenses will be recorded for documentation and to analyze if the business is profitable. 33
23
End
End of the process.
Table 9. Recommended Sure Bet Tes Process Flow Description
Figure 8. Recommended Sure Bet Tes Process Flow
34
SUMMARY M.A.E Bigasan is a general partnership business venture that was managed by Ms. Mary Ann Delos Reyes, Ms. Angelou Canoneo, and Ms. Estefanie Anne Miranda. Their production site was at Alapan II-A Imus Cavite. The venture was focused on offering a rice products. The said operation was from December 22, 2018 and lasted on March 28, 2019 which completed the 90-days operation, and based on financial statements, the venture was successful. The third-year researchers through the help of the M.A.E Bigasan proponents, created an Organizational Development Intervention Plan. The third-year researchers gathered data with regards of the M.A.E. Bigaasan Partnership. With the used of the data and the six-sigma concept, the researchers have found out the different problems encountered by the venture and the difference between the process flow of the business from its proposal until to the actual implementation of the business. Other than that, the researchers gave them an alternative choices and recommendation that could help them on improving and developing their business.
35
CONCLUSION
The researchers concluded that M.A.E. Bigasan Enterprise Development Project have been successful during their 90-days operation, but they also have encountered problems and difficulties. The first thing that the researchers have noticed is that some of their plan during the proposal was not implemented during the actual operations. The price, product, and even suppliers in the proposal are different from the actual implementation of the business. There are also wastes found on the process flow of the production, marketing and finance department on the actual operation of the business such as waste in motion, transportation, waiting, and rework. Other than that, the researchers have also observed that the business project that have given ,as a woman an equal opportunity to manage a business and have an equal and fair work, duties and responsibilities.
36
RECOMMENDATION
The researchers recommend that M.A.E Bigasan Partnership should have a plan whenever they have decision and action to be made. On planning a business, it is important to make sure that resources, materials needed, capital and investment and the management are all settled and prepared. Problems should be address quickly and the business, even the management should always be opened for any suggestions and concerns of the customers. With that, it could help them on identifying the problem of the business. Other than that, they should also conduct a post purchase evaluation to know if their customers are satisfied with their product and service and to address their concerns, suggestions, opinions and comments that could help on improving and developing the product or service and the business itself. Business should also have an alternative in terms of suppliers, packaging, and other materials needed in the business and to cater not only individual, but to also businesses that could resell their product. The management should utilize and maximize its resources, time, and effort efficiently and effectively to lessen the cost and increase the sales, profits and other benefits for the management and the business itself.
37
REFERENCES
Ankit Rastogi ( 2018 ).DMAIC – A Six Sigma Process Improvement Methodology Emma, S. (2015), Top Six Sigma Concepts for Beginners Kongalla, R. (2013), Organizational Development Interventions McBride, D. (2003), The 7 Wastes in Manufacturing Rastogi, A. (2018), A Brief Introduction to Lean, Six Sigma and Lean Six Sigma Williams, S. (2017), Six Sigma Process Mapping: Why it Matters and How to Get Started.
38
APPENDICES
39
Appendix 1. Activity Intervention Plan in Gantt Chart
40
Figure 1. Activity Intervention Plan in Gantt Chart
41
Appendix 2. Process Map Per Department
42
Figure 2. Production Department Process Map
43
Figure 3. Marketing Department Process Map
Figure 4. Finance Department Process Map
44
Appendix 3. Flow of Document Per Department
45
Figure 5. Production Flow of Document
46
Figure 6. Marketing Flow of Documents
Figure 7. Finance Flow of Document
47
Appendix 4. Minutes of the Meeting
48
Figure 8. ODIP Minutes of the Meeting
49
Appendix 5. Receipts Issued by Sure Bet Tes
50
Figure 9. March 13, 2019 Receipt Issued by Sure Bet Tes 51
Figure 10. March 25, 2019 Receipt Issued by Sure Bet Tes
52
Figure 11. March 27, 2019 Receipt Issued by Sure Bet Tes
53
54
Cedric Ramos Calumpong was born on January 29, 1999 and currently residing at 176 Everlasting Street Camella Homes, San Antonio I, Novelete, Cavite. He is the third child of Mr. Errol A. Calumpong and Mrs. Melanie R. Calumpong. He has two siblings, the eldest named Coline and the second one named Cyrus. He graduated at Ambrocio S. Robles Memorial Elementary School in San Jose II, Noveleta , Cavite. On year 2011. After that he decided to enter Cavite National High School. He belonged to the first section in regular class until he graduated on year 2015. He did not enter after college after his secondary. He took a vocational at Sangley Point National High School, HeracleoAlano Naval Base taking Security and Peacekeeping Program and Military Drills and Formation. He received multiple awards such as Leadership Award, Outstanding Student, best in English, Science, Career Guidance and Philosophy. Other than that, he became the top one in academics and rank one in Military Drills and Formation. After that, he decided to enroll in college at Cavite State University- Cavite City Campus taking up Bachelor of Science in Business Management Major in Marketing Management. Other than that, he is active on sports such as badminton, volleyball, and chess and a member of San Pedro Apostol Parish Church. He is the current Youth Coordinator.
1
BIOGRAPHICAL DATA
The student, Mark S. Samonte, was born on October 11, 1998 in Cavite City, Cavite. He is the elder of the two children of Mr. Bienvenido S. Samonte and Mrs. Maribel S. Samonte. His father is a retired Philippine Constabulary merged his service to Philippine National Police for 13 years. His mother, Mrs. Maribel S. Samonte, is a personal secretary and private tutor. He lives with his family in Long Beach, Brgy. San Rafael IV, Noveleta, Cavite. The student finished his primary education at LadislaoDiwa Elementary School in Cavite City in 2011. He continued his education at Noveleta National High School a public school that is in Noveleta, Cavite and graduated in 2015. During his high school days, he won as the first Mr. Noveleta National High School in 2012. He spent his first-year college days at San Sebastian College Recoletos De – Cavite where he took up Bachelor of Science in Business Administration Major in Marketing Management. Then, he transferred in Cavite State University - Cavite City Campus from his second year to his fourth-year college where he hopes to obtain his diploma in December 2019.
2
INTRODUCTION
Philippines is considered as one of the tropical countries which experienced summer season every year. Ice cream is one of the famous cold treats or dessert that helps Filipinos cool themselves during summer season. The most common, affordable and delicious ice cream in the Philippines is known as “Sorbetes”. Filipinos are fond of eating the usual ice cream flavors such as chocolate, cheese, ube, macapuno and avocado. The young entrepreneurs of Sorbet General Partnership, all fond of eating ice cream, starts looking for something new, creating as a result, new flavors not yet available in the market. Like chili, calamansi, sweet potato, squash, cucumber and carrot, and decided to name their business Sure Bet Tes. Which in layman’s term means “Siguradonggustong gusto mo ‘to teh!”. A three-month entrepreneurial project entitled Sure Bet Tes was conducted in Magdiwang, Noveleta, Cavite from October 1, 2018 to January 1, 2019. Through this project, the students’ social relationship, managerial and decision-making skills in running a business were developed. Moreover, the students were also able to apply their knowledge to actual work situation. Now, the third-year business management students would conduct an” Organization Development Intervention Plan” related to the entrepreneurial project entitled, “Sure Bet Tes”. The aim of this is to practice and apply the total quality management and the six-sigma concept. This will the business remove all the wastes in the management and to know if the business proposal has been implemented on the way they planned.
3
Rationale on the Conduct ODIP Generally, the reason on conducting “Organization Development Intervention Plan or ODIP” is to practice and apply the total quality management and the six-sigma concept. It can be used on finding the changes on a business firm before, during, and after their operation. The purpose of the Organization Development Intervention Plan is to identify the wastes on the business. This will help the business on formulation the best possible solution on the changes and wastes of their business. This ODIP intended to develop and improve the business and its process on operation. To remove all the wastes in the management and to know if the business proposal has been implemented on the way they planned. Objectives of ODIP The main purpose of this Organization Development Intervention Plan was to improve and develop the Enterprise Development Project. Specifically, the ODIP determines:
The changes on a business operation.
The wastes on the management.
The Channel for Intervention.
The market, technical and production, organization and management, and financial aspect of the business.
The potential problem of the business.
The appropriate control measures on the problem.
4
Time and Place of the Study The Enterprise Development Project named “Sure-Bet-Tes” operated in Dr. Jose Salud St. MagdiwangNoveleta Cavite from October to December 2018. Scope and Limitations The Enterprise Development Project named “Sure-Bet-Tes” focused on their objectives to sell ice cream, to recover the invested capital, and to maintain a positive cash flow. The “Sure-Bet-Tes” was limited to three months of operation.
5
METHODOLOGY
Collection of Data Name of the Business Sorbet Partnership is a general partnership managed by three aspiring entrepreneurs Hanna Antonio, Michelle Martin, and DhelenePalustre. All three partners are fond of eating cold treats yet tired of eating the same old flavors of ice cream. That’s when they decided to venture into creating ice cream of their own, from common to the most uncommon ice cream flavors. They will engage in manufacturing ice creams and offers it to the market. Production of Sure Bet Tes is located at Dr. Jose Salud St. MagdiwangNoveleta Cavite. With an initial capitalization of Forty-Five Thousand Pesos (₱45,000.00). Vision Sure Bet Tes is committed in creating unique Filipino flavored ice cream products, to be enjoyed by their customers and to be recognized in all of Cavite. Mission Sure Bet Tes shall establish a strong brand name throughout Cavite City, through manufacturing Filipino flavored ice cream products. Objectives of the Project The general objective of Sure Bet Tes is to gain profit and to put their managerial and marketing skills into practice. Aims for customers delight and good relation,
6
1. to sell 3000 3.5 0z. cups of ice cream and 500 gallons of ice creamwithin a month of operation. 2. to recover the invested capital within three months of operation. 3. to maintain a positive cash flow in three months of operation.
Timetable of Activities Figure 1.Sure Bet Tes Timetable of Activities Finance Name
Initial Capital Investment
Hanna Antonio
Php 15,000
Michelle Martin
Php 15,000
7
DhelenePalustre
Php 15,000
Total
Php 45,000 Table 1. Sure Bet Tes capital contribution The initial capital investment would sum up to forty-five thousand pesos (P
45,000), each partner has a fair contribution of fifteen thousand pesos (P15,000) each. The total of the shared capital shall help the three aspiring partners to establish their enterprise. Channel for Intervention
Process Mapping Figure 2. Sure Bet Tes Proposal Process Flow Paper Trailing
8
ACTIVITY/TRANSACTION 1. Start 2. Survey 3. Result 4. Product
5. Proposal
6. Approval 7. Location 8. Procurement
9. Canvass 10. Production Officer 11. Purchase Order 12. Financial Officer 13. Cash Voucher 14. Production Officer 15. Suppliers
DESCRIPTION The beginning of the process. Data Gathering Evaluating the result of the survey. Ice Cream - Calamansi Ice Cream - Carrot Ice Cream - Chili Ice Cream - Squash Ice Cream - Sweet Potato Ice Cream - Cucumber Ice Cream Includes: - Nature of the Business - Name of the Business - Mission and Vision - Objectives of the Projects - Time and Place of the Project - Organization and Management - Lay-out of the Project - Projected Time Table of Activities - Production, Marketing, and Financial Aspect - Investment of the Partners (Php 15,000/Partner) - Projected Financial Reports - Articles of Co-Partnership Approval of the EDP Proposal Dr. Jose Salud St. Magdiwang, Noveleta, Cavite List of Materials Needed: - Direct Ingredients - Indirect Materials - Supplies - Tools and Equipment - Furniture and Fixtures Canvassing the prices and looking for possible suppliers The will submit the purchase order to the financial officer The list of materials needed and the amount The financial officer will make the budget requested by the production officer. The budget will be given to the production officer. The production officer will now order the materials needed to their suppliers. Items: Calamansi – Dela Cruz Store 9
16. Purchase Receipt 17. Production Officer and Helper 18. Product Processing 19. Preparation of Ingredients 20. Mixing and Putting in container 21. Storage 22. Marketing Officer 23. Pricing and Promotion
24. Customers 25. Close Sale 26. Transport the product 27. Serve to customers 28. Order Receipt 29. Financial Officer 30. Journal and Financial Report 31. End
Carrots – Dela Cruz Store Chili – Dela Cruz Store Squash – Dela Cruz Store Cucumber – Dela Cruz Store Sweet Potato – Cavite City Public Market Coconut Milk – Cavite City Public Market All Purpose Cream – Everwin Market Condensed Milk – Everwin Market Evaporated Milk – Everwin Market Sugar – Paulito’s Baking Need The receipt that will be issued by the suppliers The production officer and the helper are in charge of making the product. They way of making the product. Preparing all the materials and ingredients needed for the production. Mixing all the ingredients and then putting it in an Ice Cream Cup or Gallon. The product will be stored in a freezer The Marketing Officer will now add the mark-up price and make a promotion Price: - Cup of Ice Cream (20.00) - Gallon of Ice Cream (290.00) Promotion: - Transit Advertisement - Banner - Poster - Social Media Account Business to Customers The transaction between marketing officers and customers. The product will transport from the business location to the customers. The product will be served to the customers The marketing will issue an order receipt and give it to the financial officer The financial officer will record all the receipts and transaction with money involvement. The records of all transaction with money involvement, receipts, sales, income, and expenses. The end of the process.
Table 2. Description of Proposal Process Flow 10
ESTABLISHMENT OF POINTS OF INTERVENTION
Historical Background A three-month entrepreneurial project entitled Sure Bet Tes was conducted in Magdiwang, Noveleta, Cavite from October 1, 2018 to January 1, 2019. Through this project, the students’ social relationship, managerial and decision-making skills in running a business were developed. Moreover, the students were also able to apply their knowledge to actual work situation. The project started with an initial capital of ₱30,000.00, which was equally shared by the partners. This was used in purchasing raw materials, equipment and as payment for the miscellaneous expenses. The highest volume of production was recorded during the month of December 2018. The major activities in the marketing of ice creams included the following: preparing, production, marketing and inventory. The product, place, promotion and price were considered in the project to satisfy the consumer. Finished products were sold directly to the customers, the price of the products was based on the cost of production. Personalities involved in the establishment of the business
11
Hanna B. Antonio was born at Sta. Fe, Central San Jose, Occidental Mindoro, on the 6th day of October year 1995. Her parents are Mr. and Mrs. Joey and Arlene Antonio. They are 7 siblings 6 girls,1 boy, and she is the fifth. She finished her Elementary at Siete Central Elementary School. She is an athlete during her elementary days, she joined running and badminton, she also graduated with different awards. She graduated high School at Central National High School, she is a choir member in her high School days and stop to join running and badminton due to her health condition. She is now taking up college in Cavite State University-Cavite City Campus as a fourth-year student in the course Business Management major in Marketing Management. She attended seminars like cleanliness and Awareness. The training and experience at the said university through the instruction of competence instructor has prepared her to the demands of professions. Michelle R. Martin is the fifth among the six children of Leonardo Martin and Isabel Martin. She was born on March 17, 1998 at Imus, Cavite. She studied at Imus Pilot Elementary School, Nueno Avenue Annex where she finished her elementary education. Then she continued her secondary education at Bacoor National High School, TabingDagat Main School, where she graduated in 2014. She is in her fourth year at Cavite State University-Cavite City Campus with the degree of Bachelor of Science in Business Management major in Marketing Management.
12
Dhelene C. Palustre, the researcher, was born on July 14, 1999 in Manila. She is the only child of Mr. DelminPalustre and Mrs. Arlene Palustre. She is residing at 62 Dr. Jose Salud St MagdiwangNoveleta, Cavite together with her parents and grandparents. She completed her primary education with honors and distinctions at Ambrocio S. Robles Memorial Elementary School at San Jose II, Noveleta, Cavite in 2011. She graduated First Honorable Mention in 2011. She was a school paper writer back when she was in grade school. She reached division level in Feature Writing in Journalism,joined various activities, like English Quiz Bee and Story Telling. She became the class president and even officer in different organizations. She finished her secondary education in Cavite National High School on Chief E. Martin St, Caridad, Cavite City in 2015. She became a member of school’s medical team where she learned how important is quick thinking. In June 2015, sheenrolled at Cavite State University-Cavite City Campus and took up Bachelor of Science in Business Management major in Marketing Management. Her hobbies include writing literatures and photo editing, she had used these hobbies in various school requirements and wish to continuously improve her skills in writing and editing while doing her undergraduate Entrepreneurial Development Project together with two of her friends. The researcher hopes to obtain her diploma in May 2019. Market Aspect Marketing refers to the activities of a company associated with buying and selling a product or service. It includes advertising, selling and delivering products to people. People who work in companies' marketing departments try to get the attention of target
13
audiences using slogans, packaging design, celebrity endorsements and general media exposure. Four P’s of marketing are product, place, price and promotion. (Investopedia, 2019) Product Sure Bet Tes products was sweet potato ice cream, chili ice cream, squash ice cream, carrot ice cream, calamansi ice cream, cucumber ice cream and banana ice cream that comes in two sizes 3.5 oz and 1.5 liters. All are made up of milk, fruits and vegetables.
Figure 3. Sure cream product
Bet Tes’ ice
14
Figure 4. Sure Bet Tes’ Cheese and Banana flavored ice cream.
Technical and Production Aspect Procedure on production Step 1: Procurement of ingredients.
15
Step 2: Preparing of all the ingredients. Vegetable are grated and pureed, all-purpose creams are
chilled
four
hours
before
the
production of ice creams.
Step 3: Condensed milk, and vegetables are mixed through blender, this is to make the ice cream fine.
Step 4: On a mixing bowl all the ingredients are mixed with a use of a whisk.
16
Step 5: When the right consistency is achieved the mixture is then transferred to cups or gallons.
Step 6: Lastly, freeze in the ice cream for about four hours.
Organization and Management Aspect Duties and Responsibilities of each Partner for Three Month-Operation Financial Coordinator Michelle Martin as the Financial Manager is accountable in analyzing costs, determination of product pricing in relation to the competitor’s pricing schemes, sales results and the business’ actual performance compared to the business plans. Journalizing of all the procured items, income and expenses. She is also in charge of managing the enterprise budget and fulfill the overall project coordinator where she communicates and report the state of the project to the adviser. Production Coordinator
17
Production Manager is Hanna Antonio, monitors and check’s if the workflow and sales activity process. Making sure the timeliness and promptness of product being released in the market, working out human and material resources needed. As a production coordinator she is also responsible in the monitoring of product standards and implementation of quality-control programs. Marketing Coordinator DhelenePalustre serves as the Marketing Manager where she assesses customers’ demand, entertains comments and suggestions from the customers, in charge with the maintenance and updating of the enterprise social media account for the product updates.
Organizational Structure Figure 5.Sure Bet Tes Organizational Structure Financial Aspect 18
The project started with an initial capital of ₱30,000.00, which was equally shared by the partners. This was used in purchasing raw materials, equipment and as payment for the miscellaneous expenses.
Cost of Quality COSTING PER CUP OF ICE CREAM (3.5 oz) Products
Direct Ingredients
Indirect Materials
Overhead Cost
Labor Cost
Cheese Ice Cream
8.72
4.40
0.41
0.97
Banana Ice Cream
9.98
4.40
0.41
Cucumber Ice Cream Squash Ice Cream
8.04
4.40
8.32
Carrot Ice Cream
Total Unit Cost
Mark up Percentage
Mark up Cost
Price
14.50
0.72
10.44
24.94
0.97
15.76
0.58
9.14
24.91
0.41
0.97
13.82
0.80
11.06
24.88
4.40
0.41
0.97
14.10
0.77
10.85
24.95
9.43
4.40
0.41
0.97
15.21
0.64
9.73
24.94
Chili Ice Cream
8.59
4.40
0.41
0.97
14.37
0.73
10.49
24.87
Camote Ice Cream
8.04
4.40
0.41
0.97
13.82
0.80
11.05
24.87
Calamansi Ice Cream
8.59
4.40
0.41
0.97
14.37
0.73
10.49
24.87
Table 3. Sure Bet Tes Costing per Cup of Ice Cream COSTING PER GALLON OF ICE CREAM (1.5 L) Products
Direct Ingredients
Indirect Materials
Overhead Cost
Labor Cost
Total Unit Mark up Cost Percentage
Mark up Cost
Price
Cheese Ice Cream
156.89
29.00
0.41
2.67
188.97
0.37
69.92
258.90
Banana Ice Cream
179.64
29.00
0.41
2.67
211.72
0.22
46.58
258.30
Cucumber Ice Cream Squash Ice Cream
144.64
29.00
0.41
2.67
176.72
0.47
83.06
259.79
149.64
29.00
0.41
2.67
181.72
0.43
78.14
259.87
Carrot Ice Cream
169.64
29.00
0.41
2.67
201.72
0.28
56.48
258.21
Chili Ice Cream
154.64
29.00
0.41
2.67
186.72
0.39
72.82
259.55
Camote Ice Cream
144.64
29.00
0.41
2.67
176.72
0.47
83.06
259.79
Calamansi Ice Cream
154.64
29.00
0.41
2.67
186.72
0.39
72.82
259.55
Table 4. Sure Bet Tes Costing per Gallon of Ice Cream
19
PROCESS MAP AND PAPER TRAIL ANALYSIS
Potential Problems Identification 7 WASTES Motion Transportation Waiting Over production Inventory Over processing Rework
ACTUAL PROCESS FLOW PRODUCTION MARKETING Efforts on going to Looking for possible the market. customer From suppliers to the Delivering the business. product. Storing the product. Close sale
Documents
Documents
FINANCE
Expenses Receipts
Documents
20
Table 5. 7 Wastes of the Actual Process Flow of Sure Bet Tes
Figure 6. Sure Bet Tes Actual Process Flow ACTIVITY/TRANSACTION 1. Start 2. Survey 3. Result 4. Product
5. Proposal & Canvassing
DESCRIPTION The beginning of the process. Data Gathering Evaluating the result of the survey. Ice Cream - Calamansi Ice Cream - Carrot Ice Cream - Chili Ice Cream - Squash Ice Cream - Sweet Potato Ice Cream - Cucumber Ice Cream Includes: - Nature of the Business - Name of the Business - Mission and Vision - Objectives of the Projects - Time and Place of the Project - Organization and Management 21
-
6. Approval 7. Location 8. Procurement
9. Cup’s Sticker and Marketing Materials 10. Product
11. Production Officer 12. Purchase Order 13. Financial Officer 14. Cash Voucher 15. Production Officer 16. Suppliers
Lay-out of the Project Projected Time Table of Activities Production, Marketing, and Financial Aspect Investment of the Partners (Php 10,000/Partner) Projected Financial Reports Articles of Co-Partnership
Canvassing the amount of their materials needed for their business and their suppliers. Approval of the EDP Proposal Dr. Jose Salud St. Magdiwang, Noveleta, Cavite List of Materials Needed: - Direct Ingredients - Indirect Materials - Supplies - Tools and Equipment - Furniture and Fixtures Printing stickers for the cup of ice cream and other marketing materials in Sistah Printing Shop Ice Cream - Calamansi Ice Cream - Carrot Ice Cream - Chili Ice Cream - Squash Ice Cream - Sweet Potato Ice Cream - Cucumber Ice Cream - Cheese Ice Cream (For 2 weeks) - Banana Ice Cream (For 2 weeks) Ms. Antonio submitted the purchase order to Ms. Martin. The list of materials needed and the amount Ms. Martin made the budget requested by the production officer. The budget was given to Ms. Antonio. Ms. Antonio ordered the materials needed to their suppliers. Items: Calamansi – Binakayan Public Market Carrots – Binakayan Public Market Chili – Binakayan Public Market Squash – Binakayan 22
17. Purchase Receipt 18. Production Officer and Helper 19. Product Processing 20. Preparation of Ingredients 21. Processing the Ingredients
22. Storage 23. Marketing Officer
24. Pricing and Promotion
Public Market Banana – Binakayan Public Market Cheese – Binakayan Public Market Cucumber – Binakayan Public Market Sweet Potato – Binakayan Public Market Coconut Milk – Binakayan Public Market All Purpose Cream – Binakayan Public Market Condensed Milk – Binakayan Public Market Evaporated Milk – Binakayan Public Market Sugar – Binakayan Public Market The receipt that will be issued by the suppliers The production officer and the helper are in charge of making the product. They way of making the product. Preparing all the materials and ingredients needed for the production. Putting sticker on cups. Process: - Chopping - Grating - Mixing - Filling the cup - Sealing - Freezing The products are stored in a freezer Ms. Palustre formulating the price and made advertisement. Calculate the cost and operating expense. Selling of Ice Cream. Price: - Cup of Ice Cream (25.00) - Gallon of Ice Cream (260.00) Promotion: - Transit Advertisement - Banner - Poster - Social Media Account - Calendar 23
25. Customers 26. Close Sale 27. Transport the product 28. Serve to customers 29. Order Receipt 30. Financial Officer 31. Journal and Financial Report 32. End
- Business Card Business to Customers The transaction between Ms. Palustre and customers. The product will transport from the business location to the customers. The product will be served to the customers Ms. Palustre will issue an order receipt and give it to the financial officer Ms. Martin recorded all the receipts and transaction with money involvement. The records of all transaction with money involvement, receipts, sales, income, and expenses. The end of the process.
Table 6. Description of Actual Process Flow Comparison of Proposal Process Flow and Actual Process Flow
NO
1 2 3 4
5
PROCESS FLOW DESCRIPTION PROPOSAL ACTUAL ACTIVITY/ DESCRIPTION ACTIVITY/ DESCRIPTION PROCESS PROCESS Start The beginning of the Start The beginning of the process. process. Survey Data Gathering Survey Data Gathering Result Evaluating the result of Result Evaluating the result of the survey. the survey. Product Product Ice Cream Ice Cream - Calamansi Ice - Calamansi Ice Cream Cream - Carrot Ice Cream - Carrot Ice Cream - Chili Ice Cream - Chili Ice Cream - Squash Ice - Squash Ice Cream Cream - Sweet Potato Ice - Sweet Potato Ice Cream Cream - Cucumber Ice - Cucumber Ice Cream Cream Proposal Proposal and Includes: Includes: - Nature of the Canvassing - Nature of the Business Business - Name of the - Name of the Business Business - Mission and - Mission and 24
-
-
-
-
6
Approval
7
Location
8
Procurement
9
Canvass
Vision Objectives of the Projects Time and Place of the Project Organization and Management Lay-out of the Project Projected Time Table of Activities Production, Marketing, and Financial Aspect Investment of the Partners (Php 15,000/Partner) Projected Financial Reports Articles of CoPartnership
Approval of the EDP Proposal Dr. Jose Salud St. Magdiwang, Noveleta, Cavite List of Materials Needed: - Direct Ingredients - Indirect Materials - Supplies - Tools and Equipment - Furniture and Fixtures Canvassing the prices and looking for possible suppliers.
-
-
-
-
Vision Objectives of the Projects Time and Place of the Project Organization and Management Lay-out of the Project Projected Time Table of Activities Production, Marketing, and Financial Aspect Investment of the Partners (Php 10,000/Partner) Projected Financial Reports Articles of CoPartnership
Procurement
Canvassing the amount of their materials needed for their business and their suppliers. Approval of the EDP Proposal Dr. Jose Salud St. Magdiwang, Noveleta, Cavite List of Materials Needed: - Direct Ingredients - Indirect Materials - Supplies - Tools and Equipment - Furniture and Fixtures
Cup’s Sticker and Marketing
Printing stickers for the cup of ice cream and other marketing
Approval Location
25
Materials 10
Production Officer
The will submit the purchase order to the financial officer.
Product
11
Purchase Order
The list of materials needed and the amount
Production Officer
12
Financial Officer
Purchase Order
13
Cash Voucher
The financial officer will make the budget requested by the production officer. The budget will be given to the production officer.
14
Production Officer
Cash Voucher
15
Suppliers
The production officer will now order the materials needed to their suppliers. Dela Cruz’s Store - Calamansi - Carrots - Chili - Squash - Cucumber Cavite City Public Market - Sweet Potato - Coconut Milk Everwin Market - All Purpose Cream
Financial Officer
Production Officer
materials in Sistah Printing Shop Ice Cream - Calamansi Ice Cream - Carrot Ice Cream - Chili Ice Cream - Squash Ice Cream - Sweet Potato Ice Cream - Cucumber Ice Cream - Cheese Ice Cream (For 2 weeks) - Banana Ice Cream (For 2 weeks) Ms. Antonio submitted the purchase order to Ms. Martin. The list of materials needed and the amount
Ms. Martin made the budget requested by the production officer. The budget was given to Ms. Antonio.
Ms. Antonio ordered the materials needed to their suppliers.
26
16
Purchase Receipt
17
Production Officer and Helper
18
Product Processing
19
Preparation of Ingredients
20
Mixing and Putting in Container
21
22
- Condensed Milk - Evaporated Milk Paulito’s Baking Need - Sugar The receipt that will be issued by the suppliers
Suppliers
The production officer and the helper are in charge of making the product. They way of making the product.
Purchase Receipts
Preparing all the materials and ingredients needed for the production. Mixing all the ingredients and then putting it in an Ice Cream Cup or Gallon.
Product processing
Storage
The product will be stored in a freezer
Processing of Ingredients
Marketing Officer
The Marketing Officer will now add the mark
Storage
Production Officer and Helper
Preparation of Ingredients
Binakayan Public Market - Calamansi - Carrots - Chili - Squash - Banana - Cheese - Cucumber - Sweet Potato - Coconut Milk - All Purpose Cream - Condensed Milk - Evaporated Milk - Sugar The receipt that will be issued by the suppliers
The production officer and the helper are in charge of making the product. They way of making the product.
Preparing all the materials and ingredients needed for the production. Putting sticker on cups. Process: - Chopping - Grating - Mixing - Filling the cup - Sealing Freezing The products are stored in a freezer 27
23
24
Pricing and Promotion
Customers
25
Close Sale
26
Transport the Product
27
Serve to Customer
28
Order Receipt
29
Financial Officer
up price and make a promotion Price: - Cup of Ice Cream (20.00) - Gallon of Ice Cream (290.00) Promotion: - Transit Advertisement - Banner - Poster Social Media Account Business to Customers
Marketing Officer
Ms. Palustre formulating the price and made advertisement. Calculate the cost and operating expense. Selling of Ice Cream.
Pricing and Promotion
Price: - Cup of Ice Cream (25.00) - Gallon of Ice Cream (260.00)
The transaction between marketing officers and customers. The product will transport from the business location to the customers. The product will be served to the customers
Customer
The marketing will issue an order receipt and give it to the financial officer The financial officer will record all the receipts and transaction with
Serve to Customer
Promotion: - Transit Advertisement - Banner - Poster - Social Media Account - Calendar - Business Card Business to Customers
Close Sale
The transaction between Ms. Palustre and customers.
Transport the Product
The product will transport from the business location to the customers. The product will be served to the customers
Order Receipt
Ms. Palustre will issue an order receipt and give it to the financial officer 28
30
Journal and Financial Report
31
End
money involvement. The records of all transaction with money involvement, receipts, sales, income, and expenses. The end of the process.
Financial Officer
Ms. Martin recorded all the receipts and transaction with money involvement.
Journal and Financial Report
The records of all transaction with money involvement, receipts, sales, income, and expenses. The end of the process.
End
32
Table 7. Comparison of Process Flow Description of Proposal and Actual
Figure 7. Comparison of Proposal Process Flow and Actual Process Flow
FACTORS Price
TABLE OF COMPARISON PROPOSAL ACTUAL RECOMMENDATION Php 20.00 Php 25.00 Php 20.00 Php 290.00 Php 260.00 Php 275.00
29
-
Supplier
Product (Flavors)
Or use competitorbased price Dela Cruz’s Binakayan Cavite City Vegetable Store - (Along the Cavite City Store Public Market - Calamans - Calamansi Torch and on the side i - Carrots of Mang Ed Store) - Carrots - Chili - Vegetables - Chili - Squash - Squash - Banana En-En Enterprise - Cucumbe - Cheese - All Purpose Cream r - Cucumber - Condensed Milk - Sweet - Evaporated Milk Cavite City Potato - Sugar Public Market - Sweet - Coconut Potato Milk - Coconut - All Milk Purpose Cream Everwin Market - All - Condense Purpose d Milk Cream - Evaporate - Condense d Milk d Milk - Sugar - Evaporate d Milk Paulito’s Baking Need - Sugar Ice Cream Ice Cream Ice Cream Flavors - Aloe Vera Flavors Flavors - Calamans - Calamansi - Tomato i Ice Ice Cream - Apple Cream - Carrot Ice - Lemon - Carrot Ice Cream - Watermelon Cream - Chili Ice - Kiwi - Chili Ice Cream Cream - Squash Other Product: - Squash Ice Cream - Ice Cream in a cone Ice - Sweet - Double Flavors Cream Potato Ice - Salad Flavor - Sweet Cream Potato Ice - Cucumber Cream Ice Cream - Cucumbe - Cheese r Ice Ice Cream 30
Cream
Investment/Ca pital Salary Marketing Materials
Php 15,000/Partners Php 1,100/Partners Promotion: - Transit Advertise ment - Banner - Poster - Social Media Account
-
Packaging
White Ice Cream Cups
(For 2 weeks) - Banana Ice Cream (For 2 weeks) Php 10,000/Partners No Data Promotion: - Transit Advertise ment - Banner - Poster - Social Media Account - Calendar - Business Card - Transpare nt Ice Cream Cups
Php 10,000/Partners Php 1,100/Partners Promotion: - Tarpaulin - Key Chain
-
Organizationa l Structure Location Customer
White Ice Cream Cups Labelling Nutrition Facts Manufacturer Main Health Benefits Printed on the cups
Same
Same
Same
Same B to C
Same B to C
Same B to C & B to B
Table 8. Differences between Proposal and Actual Operation Appropriate Control Measure on PPI
NO. 1 2 3 4
ORGANIZATIONAL DEVELOPMENT INTERVENTION PLAN RECOMMENDED PROCESS FLOW ACTIVITY/TRANSACTION DESCRIPTION Start The beginning of the process. Survey Data gathering Result Evaluation of the result Proposal and Canvassing Includes: 31
-
5A
Procurement
5B 6
Location Label and Marketing Materials
7
Production Officer
8 9
Purchase Order Finance Officer
10
Cash Voucher
11
Production Officer
Nature of the Business Name of the Business Mission and Vision Objectives of the Projects Time and Place of the Project Organization and Management Lay-out of the Project Projected Time Table of Activities Production, Marketing, and Financial Aspect Investment of the Partners (Php 10,000/Partner) Projected Financial Reports Articles of Co-Partnership
Canvassing the amount of their materials needed for their business and their suppliers. Materials needed for the product as well as in the business. The selected location of the EDP proponents. Label: - Nutrition facts - Health Benefits - Labels are printed on the cups Promotion: - Tarpaulin - Key Chain - Transit Advertisement - Banner - Poster - Social Media Account - Calendar - Business Card - Buy 1 take 1 free The production officer will make a purchase order Will be forwarded to the finance officer. The finance officer will receive the purchase order and make a budget for the request of the production officer. Cash voucher will be forwarded to the production officer. The production officer will start contacting the suppliers for the supplies and raw materials or ingredients need for the production. 32
12
Suppliers
13
Purchase Receipts
14A
Production Officer and Helper
14B
Marketing Officer
15A
Production Process
15B
Pricing and Promotion
16A
Storage
16B
Customer and Retailers
17
Close Sale
18
Product Delivery
19A
Customer
19B
Retailers
20 21
Order Receipts Finance Officer
22
Journal and Financial Reports
Cavite City Vegetable Store - (Along the Cavite City Torch and on the side of Mang Ed Store) - Vegetables En-En Enterprise - All Purpose Cream - Condensed Milk - Evaporated Milk - Sugar The suppliers will issue a receipt for the orders of the production department. After the supplies had been delivered. The production may not start the production. At the same time the marketing officer may also start the costing and adding the mark-up price on the product and the promotion This includes the preparation of the raw materials until it turns into final product or ready for storing. Computation of the expenses on the products and adding a markup value. The promotion includes making awareness towards the product and will increase the sales of the business. The product will be stored after the production process. While the products are in the storage for freezing. The marketing officer will start on looking for the possible customers or buyers and possible retailers until their product become ready for consumption. The marketing officer will make a deal with the customers and retailers. After the sale had been closed, the product will be delivered to the buyers and retailers. The customers will receive their orders from the SURE-BET-TES. The retailers will receive their orders and make it available to their location. This will be issued by the marketing officers. The finance officer will collect all the receipts from production officer and marketing officer Every receipt and expenses will be recorded for documentation and to analyze if the business is profitable. 33
23
End
End of the process.
Table 9. Recommended Sure Bet Tes Process Flow Description
Figure 8. Recommended Sure Bet Tes Process Flow
34
SUMMARY M.A.E Bigasan is a general partnership business venture that was managed by Ms. Mary Ann Delos Reyes, Ms. Angelou Canoneo, and Ms. Estefanie Anne Miranda. Their production site was at Alapan II-A Imus Cavite. The venture was focused on offering a rice products. The said operation was from December 22, 2018 and lasted on March 28, 2019 which completed the 90-days operation, and based on financial statements, the venture was successful. The third-year researchers through the help of the M.A.E Bigasan proponents, created an Organizational Development Intervention Plan. The third-year researchers gathered data with regards of the M.A.E. Bigaasan Partnership. With the used of the data and the six-sigma concept, the researchers have found out the different problems encountered by the venture and the difference between the process flow of the business from its proposal until to the actual implementation of the business. Other than that, the researchers gave them an alternative choices and recommendation that could help them on improving and developing their business.
35
CONCLUSION
The researchers concluded that M.A.E. Bigasan Enterprise Development Project have been successful during their 90-days operation, but they also have encountered problems and difficulties. The first thing that the researchers have noticed is that some of their plan during the proposal was not implemented during the actual operations. The price, product, and even suppliers in the proposal are different from the actual implementation of the business. There are also wastes found on the process flow of the production, marketing and finance department on the actual operation of the business such as waste in motion, transportation, waiting, and rework. Other than that, the researchers have also observed that the business project that have given ,as a woman an equal opportunity to manage a business and have an equal and fair work, duties and responsibilities.
36
RECOMMENDATION
The researchers recommend that M.A.E Bigasan Partnership should have a plan whenever they have decision and action to be made. On planning a business, it is important to make sure that resources, materials needed, capital and investment and the management are all settled and prepared. Problems should be address quickly and the business, even the management should always be opened for any suggestions and concerns of the customers. With that, it could help them on identifying the problem of the business. Other than that, they should also conduct a post purchase evaluation to know if their customers are satisfied with their product and service and to address their concerns, suggestions, opinions and comments that could help on improving and developing the product or service and the business itself. Business should also have an alternative in terms of suppliers, packaging, and other materials needed in the business and to cater not only individual, but to also businesses that could resell their product. The management should utilize and maximize its resources, time, and effort efficiently and effectively to lessen the cost and increase the sales, profits and other benefits for the management and the business itself.
37
REFERENCES
Ankit Rastogi ( 2018 ).DMAIC – A Six Sigma Process Improvement Methodology Emma, S. (2015), Top Six Sigma Concepts for Beginners Kongalla, R. (2013), Organizational Development Interventions McBride, D. (2003), The 7 Wastes in Manufacturing Rastogi, A. (2018), A Brief Introduction to Lean, Six Sigma and Lean Six Sigma Williams, S. (2017), Six Sigma Process Mapping: Why it Matters and How to Get Started.
38
APPENDICES
39
Appendix 1. Activity Intervention Plan in Gantt Chart
40
Figure 1. Activity Intervention Plan in Gantt Chart
41
Appendix 2. Process Map Per Department
42
Figure 2. Production Department Process Map
43
Figure 3. Marketing Department Process Map
Figure 4. Finance Department Process Map
44
Appendix 3. Flow of Document Per Department
45
Figure 5. Production Flow of Document
46
Figure 6. Marketing Flow of Documents
Figure 7. Finance Flow of Document
47
Appendix 4. Minutes of the Meeting
48
Figure 8. ODIP Minutes of the Meeting
49
Appendix 5. Receipts Issued by Sure Bet Tes
50
Figure 9. March 13, 2019 Receipt Issued by Sure Bet Tes 51
Figure 10. March 25, 2019 Receipt Issued by Sure Bet Tes
52
Figure 11. March 27, 2019 Receipt Issued by Sure Bet Tes
53
54
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