O.b. Ppt Cap 08 - Emociones

UNIVERSIDAD AUTÓNOMA DE TAMAULIPAS F.C.A.C.S. DIVISIÓN DE ESTUDIOS DE POSGRADO Comportamiento Organizacional (Seminario) Dr. Homero Aguirre Milling

Organizational Behavior Robbins & Judge 12th Edition

Emotions and Moods

EQUIPO 9 Gladys Garza



Victor Bello



Manuel J. Chavira

Emotions Can Be Powerful

1.

The “Myth of Rationality”  The emotions were seen as irrational  Managers tried to make emotion-free environments

2.

It was believed that any emotion is disruptive  Original OB focus was on strong negative emotions  Emotions were believed to interfere with efficiency

Emotions can not be separated from the workplace and from the study of OB Introduction

Differentiate Emotions from Moods

Affect

A broad range of emotions that people experience, made of Emotions and Moods

Emotions

Intense feelings that are directed at someone or something

Moods

Feelings that tend to be less intense than emotions and that lack a contextual stimulus

LO 1: Differentiate Emotions from

LO 1: Differentiate Emotions from

 While not universally accepted, there appear to be six basic emotions: 

Anger



Sadness



Disgust



Fear 



Happiness

Surprise

 All other emotions are subsumed under these six  May even be placed in a spectrum of emotion

LO 1: Differentiate Emotions from

Tenso

Alerta Entusiasmado

Nervioso

Eufórico

Presionado

Feliz

Disgustado

Triste

Contento

Deprimido

Sereno

Aburrido

Relajado Cansado

Calmado

LO 1: Differentiate Emotions from

Discuss the Different Aspects of Emotions

Do Emotions Make Us Irrational?  It has been believed that expressing emotions publicly may be damaging to social and professional status since they make us seem weak, brittle or irrational  Recent researches show that emotions are critical to rational thinking  Emotions help us understand the world around us, as shown by the Phineas Gage case.

LO 2: Discuss the different aspects of emotions

What Functions Do Emotions Serve?  Darwin argued they developed over time to help humans solve problems (survival problem-solving)  Evolutionary psychology argues that we must experience emotions we do because they serve a purpose  Not all researchers agree with this assessment

LO 2: Discuss the different aspects of emotions

Identify the Sources of Emotions and Moods

LO 3: Identify the Sources of Emotions and

LO 3: Identify the Sources of Emotions and

Show the Impact Emotional Labor has on Employees

An employee’s expression of organizationally desired emotions during interpersonal transactions at work  Project a friendly demeanor and smile  Emotional Dissonance: Project one emotion while simultaneously feel another  Bottle up feelings of frustration, anger and resentment

LO 4: Show the Impact Emotional Labor has on



Felt: An individual’s actual emotions



Displayed: Emotions organizationally

required and considered appropriate in a given job. The person has to act to keep the job: • Surface Acting • Deep Acting

LO 4: Show the Impact Emotional Labor has on

Describe Affective Events Theory and Identify its Applications



Demonstrates that employees react emotionally to things that happen to them at work



Emotions provide valuable insights into understanding behavior

Employees and managers should not ignore emotions and the events that cause them 

LO 5: Describe Affective Events Theory and Identify its

Work Environment

 Characteristics of the job  Job Demands  Requirements for emotional labor

Work Events

 Daily hassles  Daily uplifts

Personal Dispositions

Emotiona l Reaction s  Positive  Negative

Job Satisfactio n Job Performan ce

 Personality  Mood

LO 5: Describe Affective Events Theory and Identify its

Contrast the Evidence for and Against the Existence of Emotional Intelligence

 







Self-Awareness (know how you feel) Self-Management (manage your emotions and impulses) Self-Motivation (can motivate yourself & persist) Empathy (sense & understand what others feel) Social Skills (can handle the emotions of others)

LO 6: The Existence of Emotional Intelligence

Apply Concepts about Emotions and Moods to Specific OB Issues

Decision Making Motivatio n

Selecti on

Creativit y Custom er Services

OB Applications of Emotions and Moods

Job Attitud es

Deviant Workplac e

Leadershi p

Negotiati on

Behaviors

LO 7: Apply Concepts to Specific OB Issues

Contrast the Experience, Interpretation and Expression of Emotions across Cultures



Does the Degree to Which People Experience Emotions Vary Across Cultures?

Do Peoples' Interpretations of Emotions Vary Across Cultures? 

Do The Norms for the Expression of Emotions Differ Across Cultures? 

LO 8: Emotions Across Cultures

Conclusiones



Los estados de ánimo son más generales que las emociones y ambos influyen en el CO.



No se debe ignorar ni intentar controlar el aspecto emocional de los empleados porque tomando en cuenta las emociones de la gente se puede predecir mejor su comportamiento.



Las emociones nos ayudan a tomar mejores decisiones porque afectan a nuestra percepción del entorno.



La manera de expresar y experimentar las emociones varía de acuerdo con cada cultura regional.

UNIVERSIDAD AUTÓNOMA DE TAMAULIPAS F.C.A.C.S. DIVISIÓN DE ESTUDIOS DE POSGRADO Comportamiento Organizacional (Seminario) Dr. Homero Aguirre Milling

Organizational Behavior Robbins & Judge 12th Edition

Emotions and Moods

EQUIPO 9 Gladys Garza



Victor Bello



Manuel J. Chavira