Multiple Choice Questions

Multiple choice questions

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An information system always: (B) a. Transforms inputs to information. b. Requires hardware even if only a pencil. c. Is computer-based. d. None of the above Operating systems software is primarily aimed at supporting business users in their tasks. (B) a. True b. False E-business stands for (a) a. Electronic business b. Electron business c. Electric business d. All of the above B2B stands for: (C) a. Business to Government. b. Business to Consumer. c. Business to Business. d. All of the above B2C stands for: (B) a. Business to Government. b. Business to Consumer. c. Business to Business. d. All of the above B2G stands for : (A) a. Business to Government. b. Business to Consumer. c. Business to Business. d. All of the above C2C stands for : (A) a. Business to Government. b. Business to Consumer. c. Business to Business. d. Consumer to Consumer An Example for C2C is: (B) a. Irctc.com. b. Ebay.com. c. all of the above d. None of the above The criterion used to assess how user and business needs are met in software is: (B) a. Compatibility. b. Cost. c. Security. d. Functionality. e. Scalability. Sarath Bhushan Kaluturi

1. E-business software is best defined as to manage: (A) a. sell-side e-commerce applications. b. internal administrative applications. c. buy-side applications. 1. _____________ are networks that connect people within a company to each other and to the company network. (A) a. Intranets b. Extranets c. Bitstreams d. Internets 1. _______________ is the encompassing term that involves the use of electronic platforms - intranets, extranets and the Internet - to conduct a company's business. (D) a. E-commerce b. E-marketing c. E-procurement d. E-business 1. Which of the following is not one of the benefits of e-commerce to sellers? (C) a. E-commerce is a powerful tool for customer relationship building. b. E-commerce can help to reduce costs. c. E-commerce increases the net cost per contact. d. E-commerce offers greater flexibility in meeting customer needs. 1. The E-commerce domain that involves business activity initiated by the consumer and targeted to businesses is known as: (B) a. Business to Business (B2B). b. Consumer to Business (C2B). c. Business to Consumer (B2C). d. Consumer to Consumer (C2C). 1. CRM stands for . (A) a. Customer Relationship Management b. Customer Relations Management c. All of the above d. None of the above 1. When crafting e-business direction, management must pay careful attention to three interlocking layers: (D) a. E-business design b. E-business application Infrastructure c. E-business Infrastructure d. All of the above 1. The type of website that engages consumers in interactions that will move them closer to a direct purchase is known as a ______________ website. (B) a. customer service b. interactive c. corporate d. marketing 1. When preparing a website, designers should ensure that the site enables userto-user communication. This design feature is known as __________________. (B) a. commerce Sarath Bhushan Kaluturi

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b. context c. community d. connection When preparing a website, designers should ensure that the site makes effective use of the text, pictures and video. This design feature is known as _________. (C) a. communication b. connection c. content d. context A well built e-business infrastructure is a combination of. (D) a. Structure and Stability b. Safeguards information c. Understands costumer priorities d. All of the above Delivering what customers want with hassle-free service and superior value is called (A) a. Service Excellence b. Operational Excellence c. Continuous Excellence d. All of the above Delivering high quality products quickly, error free, and for a reasonable price is (B) a. Service Excellence b. Operational Excellence c. Continuous Excellence d. All of the above Delivering products and services that push is called (C) a. Service Excellence b. Operational Excellence c. Continuous Excellence d. All of the above The Old Economy revolved around manufacturing companies that mainly focused on standardizing their production, products and business processes, whereas the New Economy revolves around ________ businesses. (C) a. Environmentalism b. Operations management c. Information d. Disintermediation E-commerce involves the application of. (A) a. Knowledge Management systems. b. Product Management systems c. Services Management systems. d. All of the above. Which of the following strategies is not better suited to the Old Economy than to the New one? (A) a. Customisation. b. Brick-and-mortar retailing. Sarath Bhushan Kaluturi

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c. Media advertising. d. Mass marketing. One source of e-commerce income is ____________ income, which comes about when online companies invite business partners to share costs in setting up a website and offering them free advertising on the site. (A) a. referral b. sponsorship c. advertising d. alliance Which of the following is not one of the reasons that dot-com companies failed? (D) a. Many relied too heavily on hype instead of developing sound marketing strategies. b. Some rushed into the market without proper research or planning. c. Some companies found they lacked well-designed distribution systems. d. Many companies overestimated the size of the market. CRM stands for (C) a. Customer referred Management b. Customer Related Management c. Customer Relationship Management d. All of the above Advantage of CRM (B) a. Cost of the Software. b. Improve overall relationship with customer. c. Customization of the Business. d. All of the above. Which of the following is not relevant to marketing via the Internet? (D) a. Click-and-mortar marketing. b. Viral marketing. c. Mobile marketing. d. Brick-and-mortar marketing. The Internet has: (A) a. empowered consumers and businesses alike. b. empowered businesses only. c. empowered intermediaries only. d. empowered consumers only. Which of the following have forward-thinking companies begun to use to promote their products and services? (C) a. MMA. b. C2B. c. B2C. d. SMS. Supply chain management helps an organization in. (C) a. Reducing production costs b. Increase the production cost c. Reduce the time it takes to make a product d. All of the above

Sarath Bhushan Kaluturi

1. "Jeans customers taking their own measurements and adding specific features they may want on their jeans" is an example of: (D) a. individualism. b. customerisation. c. personalisation. d. customisation. 1. The New Digital Age means that: (B) a. totally new models for marketing strategy and practice have to replace the old ones. b. IT should play the lead role in shaping new company strategy. c. companies still need to retain most of the skills and practices that have worked in the past as well as adopt new ones. d. the models of marketing strategy remain the same, it is marketing practice that changes. 1. Customers being able to buy products and services on the Internet is a result of: (A) a. e-business. b. e-marketing. c. e-purchasing. d. e-commerce. 1. The Internet doesn't provide e-marketers with: (D) a. access to market places. b. access to global markets. c. access to mass-markets. d. access to a broad range of demographic segments. 1. E-procurement is: (B) a. Procuring goods. b. Procuring the raw materials. c. Procuring the products. d. All of the above. 1. Which of the following is not an offer of major B2B marketers online?(B) a. Product information. b. Customer purchasing. c. Customer support services. d. Open trading networks. 1. __________________ are discussion groups located on commercial online services. (A) a. Forums b. Buddy lists c. Chat-lines d. Newsgroups 1. A(n) _________ site provide the hardware and software that enable Internet communication and commerce. (A) a. intranet b. enabler c. content d. transaction 1. _____________________ companies have an advantage. (C) Sarath Bhushan Kaluturi

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a. Click-only b. Long established brick-and-mortar c. Dotcom d. Click-and-mortar One critical success factor in conducting E-marketing is to create a(n) ______________ website. (A) a. marketing b. attractive c. corporate d. customer e-procurement means (D) a. Procuring raw materials for smooth running of an organization b. A software product made of ERP c. An integrated software that is needed for procuring goods for office use d. All of the above While maintaining an e-business web site what element is hard to maintain (C) a. Financial services. b. Mainstream products. c. Customer Relationship Management. d. Computer hardware and software. Veggie bazaar uses a model called _______for distribution of vegetables to its customers (A) a. Hub and spoke b. Spoke and Hub c. Spoon and Hub d. All of the above Supply Chain Management deals with (B) a. Selling of goods and services to the customers b. Procurement of raw materials to the organization c. Corporate selling d. All f the above An appropriate strategy to achieve timely, accurate, paperless information flow is (B) a. efficient replacement b. revision of organization processes supported by information systems c. efficient store assortments d. integrate this activity is integrated into all supply chain planning An appropriate strategy to optimize for time and cost in the ordering process is:? (D) a. Efficient store assortments. b. revision of organization processes supported by information systems c. integrate this activity is integrated into all supply chain planning d. efficient replacement The correct sequence of an organization’s supply chain from a systems perspective is: (D) a. transformation process, delivery to customers, acquisition of resources b. delivery to customers, acquisition of resources, transformation process c. transformation process, acquisition of resources, delivery to customers d. acquisition of resources, transformation process, delivery to customers Sarath Bhushan Kaluturi

6. e-business requires (D) a. Accessibility to networks b. Accessibility to computers c. Access to markets d. All of the above 7. One of the major problem for e-business growth is (C) a. Lack of markets b. Lack of sellers c. Lack of proper infrastructure d. None of the above 8. Currency used in e-business transactions in India (B) a. Dollars b. Rupees c. None of the above d. All of the above 9. Currency used in e-business transactions around the world (A) a. Dollars b. Rupees c. None of the above d. All of the above 10.Problem of penetration of e-business in India is due to (D) a. Lack of proper knowledge b. Lack of PC penetration c. Most of the markets are in Villages d. All of the above 11.The types of customers availing e-business are (D) a. Children b. Adult c. Old generation d. All of the above 12.E-bay is a good example to define (C) a. B2B b. B2C c. C2C d. G2C 13.E-business is: (A) a. The use of electronic communications to support the full range of business processes. b. An organization using electronic media to sell direct to its customers. c. An organization using electronic media to purchase from to its suppliers. d. Any electronically mediated communication between an organization and its stakeholders. 14.Two e-business models that currently exist are (B) a. B2C and B2D. b. B2C and B2B. c. A2B and B2C. d. B2B and A2A.

Sarath Bhushan Kaluturi

15. A widely used method that uses the same key to encrypt and decrypt a data transmission is referred to as (B) a. PKI. b. Digital signature. c. DES. d. none of the above 16.A digital certificate (D) a. is an electronic message uniquely identifying the message sender. b. is a summary of a plain text document. c. is a reliable third party that authenticates the message sender. d. is used to identify the owner of a private key and related public key. 17.Sell-side e-commerce is (D) a. Any electronically mediated communication between an organization and its stakeholders. b. The use of electronic communications for all business processes. c. An organization using electronic media to purchase from to its suppliers. d. An organization using electronic media to sell to its customers directly or indirectly. 18.A buy-side supplier threat of e-commerce is: (C) a. Increase in cost of supplies. b. Reduction in customer loyalty. c. Less flexibility in switching procurement. d. Drives down cost of commoditized products. 19.For an existing organization, typical stages of e-commerce development are (D) a. Image and product information, customer support, transactions, information collection. b. Transactions, image and product information, information collection, customer support. c. Information collection, image and product information, customer support, transactions. d. All of the above 20.A technique for strategic analysis involving review of level of Internet access in target market is (D) a. Stage model analysis. b. Competitor analysis. c. Demand analysis. d. SWOT analysis. 21.Alternative revenue models are (B) a. Intranet, extranet, Internet. b. Subscription, affiliate, advertising. c. WWW, WAP, HTML, XML. d. B2B, B2C, C2C, B2C. 22.The reason why organizations are switching from traditional to e-business transaction is (B) a. Increasing costs of transactions b. Decreasing costs of transactions c. No markets d. All of the above Sarath Bhushan Kaluturi

23.Which of the following is a feature of the micro-environment of an organisation? (A) a. Distribution channel factors. b. Social factors. c. Economic factors. d. Legal factors. 24.The banking which allows banks to set up retail branches on subscriber based online services is (A) a. Online Services Based Banking b. Offline Services Based Banking c. All of the above d. None of the above 25.To create temper proof electronic cash that can be traced back to its origin, what is used(A) a. Complex Cryptographic algorithm b. Multi-complex Cryptographic Algorithm c. All of the above d. None of the above 26.Hit counter present in a website (C) a. Counts number of hits for a web site, Provided by ISP, Is a s/w b. Helps track down the number of people who have visited the site c. All of the above d. none of the above 27.________ is an example of an auction site (A) a. e-bay b. ibibo c. facebook d. orkut 28.Secure Electronic Transactions is a s/w that handles credit card information of a customer(A) a. True b. False c. Maybe d. None of the above 29.In ________ personalization the inputs of many users is compared before the program comes up with a recommendation to the visitor. (A) a. Collaborative Filtering b. Rule Based c. All of the above d. None of the above 30.________is the act of storing a document on local server, enabling it to be presented faster than if it is accessed from the document's original server. (A) a. Caching b. Storing c. All of the above d. None of the above 31.Company Information lets the potential online shopper know the sort of outfit of the eshop. (A) Sarath Bhushan Kaluturi

a. True b. false c. May be d. none of the above 32.The basic requirements for transaction security are (A) a. Privacy , Confidentiality , Integrity b. privacy, meaning, customer touch c. All of the above d. None of the above 33.The planning process for e-business include (B) a. Deciding about the gateway b. Deciding about the products and services you want to sell c. Deciding about the customer d. deciding about the security parameters 34.The act of sending a message pretending to be authorized user is called as (B) a. Spamming b. Spoofing c. All of the above d. None of the above 35.Off-the-shelf home finance software are (C) a. Microsoft Money b. Intuit's Quicken c. all of the above d. None of the above 36.Select the option due to which credit theft is impossible with smart card (C) a. Key to unlock encrypted information required b. There is no external account number on the card c. all of the above d. None of the above 37.________ is online shopping device that seals personal information in a free plugin that can be invoked when making a purchase. (B) a. Digital Purse b. Digital Wallet c. Digital Buyer d. All of the above 38.Select the important factor required for gaining acceptance of smart cards (B) a. Availability with all the citizens b. Availability of smart card readers, Compatibility between smart cards c. Cheap d. All of the above 39.The downloading time for java applets is much higher than that of HTML (A) a. True b. False c. May be d. None of the above 40.A ________ is digital cash minted by a small number of third party organizations (B) a. Smart Tag Sarath Bhushan Kaluturi

b. Scrip c. Smart card d. Currency 41.While delivering educational material on internet in Education, which issue is most important? (B) a. Model: Pull/Push b. Model: Push/Pull c. Information d. Performance 42.Site navigation is aided by (A) a. Site Index, Site Search Engine, Logical sequencing of facilities b. Google c. Bing d. All of the above 43.E-business can spread because of (B) a. Anger b. Word-of-mouth , An integrated supply-chain , Best shipping and after sales service c. E-procurement d. An integrated supply-chain 44.In creating anonymous electronic cash what is bank required to do (B) a. Associate the bank with the customer b. Digitally sign the electronic cash c. Associate the electronic cash with a particular consumer d. None of the above 45.________ is a software that locates web pages based on matching keywords.(B) a. Google b. Search engine c. Bing d. None of the above 46.The example of E-service which enhances original service is (B) a. Consumer goods b. Education c. Medical equipment d. All of the above 47.The efficiency of user interface increases if error prevention is good (A) a. True b. False c. may be d. None of the above 48.A credit card contains cash.(B) a. True b. False c. May be d. None of the above 49.A debit card contains cash. (A) a. True b. False Sarath Bhushan Kaluturi

c. May be d. None of the above 50.The cheap delivery system for Ecommerce purchases is (A) a. Post b. Electronic Delivery c. None of the above d. All of the above 51.Customers must have an account with central online bank in most digital cash systems a. True b. false c. None of the above d. All of the above 52.An ________ system is one that people can easily enhance without providing any earlier work on the system (A) a. extensible b. expanded c. None of the above d. All of the above 53.What items are traded in e-business (D) a. Consumer durables b. Pharmaceutical products c. Industrial goods d. All of the above 54.Entrepreneurs can easily start off with new e-business ventures because (D) a. Cost is low b. Availability of mass markets c. None of the above d. All of the above

Sarath Bhushan Kaluturi

Sarath Bhushan Kaluturi